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Experience Michigan's Best Oil Change right here in Ypsilanti. Conveniently located on Ellsworth, our friendly and knowledgeable technician staff will service your car, truck, or van with a fast and professional oil and oil filter change. But that's only the beginning!
Team was very efficient and energetic
Micah – Kalamazoo, MI 3/22/2019
Josh was fantastic. He fixed a windshield sprayer. Simply fantastic
Todd – Kalamazoo, MI 3/2/2019
Eric – Saginaw, MI 2/24/2019
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Chris – Ypsilanti, MI 4/20/2019
Ian the manager is the best individual I’ve ever dealt with in the 20+ years I’ve been going to oil change places. He has a great attitude, explains everything in simple terms & is not pushy in anyway trying to sell additional services as I’m a car guy & I’m educated in what services are important &what ones are not. Ian is reason I keep coming back. I’d imagine he would be a great manager to work for as I’ve witness him always treating his employees with the utmost respect.
Theresa – Ypsilanti, MI 4/20/2019
I love the tech at this location always upbeat and professional and friendly. I think so much of how they treat me that I always bring them a cookies whenever I come in. You have a great team at this location!!
Danny – Van Buren Twp, MI 4/19/2019
Kimberly – Canton, MI 4/17/2019
I needed new wiper blades. When I arrived, all 3 bays were full. Evan came out to my car and had me get in line behind another car. Then, he came back out and offered to assist me with purchasing and replacing my wiper blades right in the drive as to not make me have to wait. He accepted my coupon, told me about Rewards Points I had to redeem and had me on my way in no time! The new blades work wonderful and were a great price! I get great service every time that keeps me going back. Thanks Uncle Ed's!!
Joyce – Ann Arbor, MI 4/17/2019
Evan and his team replaced my turn signal light on my Saturn Ion. They were informative and and quick! Great service.
Kyle – Ypsilanti, MI 4/16/2019
They work like a nascar pit stop. Very nice!
Joseph – Superior Twp, MI 4/14/2019
Everyone was very helpful. Fast and easy service!
Dan – Milan, MI 4/13/2019
I hate when they make me submit additional comments on these surveys.
Andre – Farmingtn Hls, MI 4/12/2019
Ian and all the workers were very kind when dealing with a vehicle that I’ve put through it’s paces. Great gang of guys and I look forward to coming back.
Steven – Ypsilanti, MI 4/12/2019
Nope great service. Keep up the great work
Josh – Ypsilanti, MI 4/12/2019
Ian was very helpful without being overly pushy about 'extras'. I thought that the cost of the service was reasonable, the service was quick, and I'd definitely come back.
Anna – Ypsilanti, MI 4/11/2019
Evan, Ian, and Caleb are amazing!!! Because of their amazing customer service, this is the ONLY place I will go!!!
Jennifer – Ypsilanti, MI 4/7/2019
Very good service!
Frederick – Ann Arbor, MI 3/31/2019
Best oil change service ive ever had
Pat – Ypsilanti, MI 3/25/2019
The manager and other workers are friendly and efficient.
Emily – Ypsilanti, MI 3/17/2019
Ian the manager was very kind and understanding, he explained everything to me and worked with me on my budget and what I could do this visit and what could wait until the next. He really cares about taking care of customers and keeping their vehicles safe and working well.
Kyle – Belleville, MI 3/17/2019
Good people working there
Anna – Ypsilanti, MI 3/16/2019
The service is great here. Both Ian and Gordon have assisted me both visits. I will return!!
Lynn – Ann Arbor, MI 3/15/2019
I like Uncle Eds
Brent – Grass Lake, MI 3/15/2019
Everytime I come here I get amazing service as well as knowledgeable people exaplinung the process to me.
Mahmoud – Ypsilanti, MI 3/9/2019
Pat – Ypsilanti, MI 3/8/2019
Very friendly. Explained everything thoroughly. Not pushy.
Eric – Ypsilanti, MI 3/4/2019
Ian and his crew are the best! This last visit I was so impressed with their overall friendliness, helpfulness, and overall attitude that I bought the crew donuts from a local shop to thank them.
Ian and in particular the crew that was working during my visit are amazing, and are a shining example of why I will only go to their store to get all my oil changes and other automotive maintenance done.
John – Saline, MI 3/2/2019
Tina – Ypsilanti, MI 3/2/2019
Keep up the good work
Joaquin – Ypsilanti, MI 3/2/2019
Not overemphasizing extra services and products. Soft sell (eg, "...this can probably wait until your next visit...") may keep people returning and more willing to request the service.
Jennifer – Ann Arbor, MI 3/1/2019
Ian and Caleb were very friendly and professional!
Alycen – Ypsilanti, MI 2/28/2019
George and Ian were very friendly and knowledgeable. I will for sure return!
Sarah – Ypsilanti, MI 2/24/2019
I went in for an oil change with what I thought was a tiny leak, and they found a bigger leak and told me about it so I was able to get it repaired before further damage was caused. Instead of just doing the oil change and sending me on my way, they filled up the oil and recommend the services to keep my car safe, so I could make it to the dealership.
The manager Ian, and the whole team, are the best! They go above and beyond EVERY time! They even call a few days later to check and make sure everything is good. I am loyal to this location for as long as they provide this stellar service!
Darrell – Ypsilanti, MI 2/24/2019
Great service as always
Alexis – Ypsilanti, MI 2/22/2019
Ian is the best manager! I always receive great service from him and his crew! I have gotten Steven and himself serveral times since becoming a customer of Uncle Ed's and am never disappointment! Keep up the great work and thank you for providing outstanding [customer] service!
Donal – Ypsilanti, MI 2/21/2019
no additional feedback.
Hank – Ypsilanti, MI 2/19/2019
Ian and Caleb helped me get a new reverse light, a new air filter and great deals on my synthetic euro oil change! I will always come back for great service and recommended everyone to come here!
Dylan – Whitmore Lake, MI 2/19/2019
Love these guys, they are so professional. Every moment I was there I was being talked to like I was the king of that store. I love that shit.
Angie – Ann Arbor, MI 2/16/2019
They are amazing! one time my car broke down right down the street and they came and gave me a jump so I could make there and changed my battery. The gentlemans name was Roy. It was raining really hard and he wouldn't let me get out of the car and help because it was raining. Also I didn't see where it said the address or the number so I'm talking specifically about the one on Ellsworth and Carpenter. You have my business for life
Patrick – Ypsilanti, MI 2/14/2019
$7.99 per quart is outrageous for additional quarts of oil over 5.
Had the oil changed yesterday, found a puddle of oil under my truck this morning.
Teresa – Ann Arbor, MI 2/9/2019
David was very professional and informative about my vehicle.
Matthew – Ann Arbor, MI 2/9/2019
Great and helpful staff.
Tandy – Ypsilanti, MI 2/8/2019
Everything was excellent.
Emily – Ypsilanti, MI 2/2/2019
Very fast and friendly even though they were very busy
Joanne – YPSILANTI, MI 1/28/2019
I continue to go to this location because of the service is hassle free, quick and convenient. My technician was Ian, he was very helpful, accommodated all of my requests and made good recommendations that I agree were needed.
Emily – Ypsilanti, MI 1/23/2019
Travis and the team were absolutely amazing. They're funny, fast, and enjoyable. Travis went over everything they were doing and what needed to be done. I felt completely at ease with the entire experience.
Angelica – Ypsilanti, MI 1/21/2019
I honestly can't think of anything else
Dannika – Ypsilanti, MI 1/14/2019
They always remember you and they are all so kind!
Sarah – Ypsilanti, MI 1/14/2019
Gordon was very helpful!
Scott – Stockbridge, MI 1/12/2019
Fast, efficient, honest, value conscious
Courtney – Ypsilanti, MI 1/7/2019
They were very thourough and knowledgable!
Heather – Manchester, MI 1/7/2019
They were a great help to a 16 year old driver. Thank you!
Beth – Ypsilanti, MI 12/23/2018
Steven And Ian were great! They were very knowledgeable and helped me get my car in top shape!
Allison – Ann Arbor, MI 12/21/2018
I had a wonderful experience at Uncle Ed's at my last visit. I went in for a regular oil change, but my car needed of a lot of extra maintenance. The manager, Ian, took amazing care of my car and was extremely communicative throughout my experience. I am writing particularly to honor Ian and his team.
Under the pressure of a car that was taking longer than normal (mine), an angry customer, and a third port that constantly was getting new cars, Ian stayed calm, communicated with his team on what tasks needed to be done next, and communicated clearly with each customer. Ian has a positive attitude, is decisive and quick in action but is not impatient or aggressive. He patiently listened to and addressed an angry customer very and then move to dealing with the rest of his responsibilities with the cars in the building and leading his technician team with skill and fluidity.
I am a business owner, and I read a lot of leadership books and work with many people on a variety of leadership and teamwork levels. Ian is a natural leader and a great asset to his team. He is cheerful, a problem solver, and a clear communicator. I appreciated my whole visit to Uncle Ed's and the work his team did on my car. Thank you for your service. I will continue to be returning to Uncle Ed's for future maintenance.
- Allison Downing
Don – Ypsilanti, MI 12/19/2018
LESLIE – Van Buren Twp, MI 12/16/2018
Front windshield wasn't washed but everything else was addressed and provided so it's not a big deal at all and doesn't have any kind of contribution towards my reflection of my visit. Will definitely be returning when due for another oil change, unless need to visit before then :)
Ron – Ann Arbor, MI 12/15/2018
Team was very efficient and communicated effectively so I was aware of what was going on.
Amanda – Ypsilanti, MI 12/14/2018
Very kind staff
Anya – Ypsilanti, MI 12/13/2018
Efficient and kind service guys. Service done very well.
Kayla – Ypsilanti, MI 12/6/2018
Very respectful and helpful. Gave many recommendations and didn’t pressure into getting things I didn’t want.
Salam – N/a, MI 12/1/2018
the service is really great
Michael – Wyandotte, MI 11/28/2018
Great deals and service!
David – Ypsilanti, MI 11/19/2018
I received an email advising I could get a 2nd conve tional oil change for free. I followed the i structions and it said my free oil change would be available my next visit if it was vefore the expiration date. This was Saturday.
Today, I returned with 2nd vehicle for free conventional oil change and it wasnt available. This is the only reason I came back. I could have gone somewhere else for cheaper. I wont be back and have shared this situation on social media.
Anne – Saline, MI 11/16/2018
Always fast and friendly.
Michael – Ypsilanti, MI 11/4/2018
As always, great service!
Joyce – Romulus, MI 11/3/2018
Always great service!
Tomisha – Ypsilanti, MI 10/31/2018
I love the techs here there fast and knowledgeable
Winston C. – Ypsilanti, MI 10/31/2018
speed was great
Peter – Ypsilanti, MI 10/31/2018
Deena – Ypsilanti, MI 10/31/2018
the guys were quick
Luis – Ypsilanti, MI 10/29/2018
My car is fairly new so I knew not much work was needed. These guys weren't pushy at all to get me to buy anything and I love that
Diana – Saline, MI 10/19/2018
Everything was excellent
Julie – Saline, MI 10/19/2018
great customer service
Madelyn – Ypsilanti, MI 10/18/2018
I have used this store many times and its always had great service!
Hailey – Ann Arbor, MI 10/17/2018
The store manager and a tech named evan were so good to me. I don’t know a lot about cars and they explained exactly what they were doing and what I meeded to get done in what time frame. They were honest and not trying to upsell me. I loved their service I am moving out of town but will probably come back/drive an hr away just to maintain business at this store in the future. Feeling so safe for the road!
Claira – Ypsilanti, MI 10/14/2018
Hank – Ypsilanti, MI 10/6/2018
Both Ian and Travis helped me. Service was quick and I was happy with what they did. I will always come back and love my Uncle Ed’s employees
Janet – Van Buren Twp, MI 10/6/2018
My boyfriend and I love this particular store!!!
Ryan and Ian, they are both friendly and funny, well pretty much the whole team are very friendly!! I would recommend this store to everybody.
Thank you for doing such an awesome job guys!!!
You guys rock!!
Janelle – Roscommon, MI 10/4/2018
expensive but helpful and all steps were explained thoroughly
Brad – Ypsilanti, MI 10/4/2018
I drive out of my way to get service at this location because I've only had good experiences and friendly service. This shop is well run.
Anne – Saline, MI 10/2/2018
They are always great. The manager recognizes me as a regular customer every time. Great job!
NICK – Ypsilanti, MI 10/1/2018
Fast friendly service. Very professional.
Majeeed – Ypsilanti, MI 9/30/2018
Super nice staff
Dan – Ann Arbor, MI 9/28/2018
Ashmarhea – Redford, MI 9/27/2018
Very good service!
Daniel – Ypsilanti, MI 9/24/2018
I had a significant wait to get service started
Chelsey – Taylor, MI 9/24/2018
I needed an oil change in the area and found a coupon online. I was shocked at how much a full synthetic oil change costed as I am used to paying $70 not $80. I also felt bombarded with everything they were offering. I specifically stated I was here for an oil change only. They took apart my glove box and everything fell out. Instead of having them throw it back in there I had to reorganize my items to fit again. This experience was not the best I had. Every staff member was very nice but I will not return back because they don't take "just an oil change" as a sign that I don't want anything else.
Dalton – Ypsilanti, MI 9/24/2018
Very charismatic and cool people! John P was excellent help!
Emily – Ypsilanti, MI 9/23/2018
I love this Uncle Ed's store. Every time I come in the guys remember me and are very friendly. This time I came in right before close and they were still very kind and attentive. I even drove off at 6 and called to see if I could come back because the check engine light came on (which I was warned about before leaving) The manager invited me back with a smile, despite it being well after close at this point. I feel they really went the extra mile to make sure I was taken care of.
Sean – Royal Oak, MI 9/21/2018
Very great and professional staff. We bring my car and my girlfriends car any time we need an oil change. The guys are always friendly and remember us from our previous visits.
Bruce – Chandler, MI 9/19/2018
pricing is extremely high and divulged well into service cycle - not much chance to change mind or negotiate. I would suggest you be MUCH more transparent with the basic pricing and the fact that add-ons will increase the average oil change to $100. $100 for an oil change??? I won't be recommending you to anyone.
Chad – Van Buren Twp, MI 9/18/2018
Adam – Ann Arbor, MI 9/17/2018
You guys rock!
Daniel – Ypsilanti, MI 9/15/2018
service was thorough and professional
Tyrone – Ypsi, MI 9/15/2018
Great experience from Travis
Rachel – Ypsilanti, MI 9/14/2018
Jusyi – Ypsilanti , MI 9/11/2018
Great service! Very quick very helpful
Margaret – Ypsilanti, MI 9/10/2018
Tom was wonderful! Very efficient, friendly and thorough! Stephen was also a great help! Will return for their great service.
Edward – Ypsilanti, MI 9/7/2018
Myron – Van Buren Twp, MI 9/6/2018
As a company I do not and will not try to attend any and I Do mean any uncle ed's ever in my life again due to the culture of trying to RIP every customer off to make a little profit , but reset assure I will be contacting corporate and the better business bureau. It blows my mind that a oil change want 100 dollars for a oil change the dealer do for less and at least there that do an inspection and tire rotation also I was charged 30 dollars per wiper blade which is truly insane but like I said there will be no support from me
David – Ypsilanti, MI 9/4/2018
Always get great service at Ed's!
Mike – Ypsilanti, MI 8/31/2018
Holly – Ann Arbor, MI 8/30/2018
Ian and his team are always friendly and informative. They work quickly and efficiently together for a sppedy yet thorough oil change and car inspection with exceptional service!
Matthew – Ann Arbor, MI 8/30/2018
CHRISTIAN – Ypsilanti, MI 8/24/2018
Rose – Ypsilanti, MI 8/23/2018
Very nice customer service. Helping in everyway
Donte – Van Buren Twp, MI 8/18/2018
KEEP UP THE GREAT WORK
Alison – Ypsilanti, MI 8/18/2018
Sarah – Ypsilanti, MI 8/17/2018
Taylor – Royal Oak, MI 8/15/2018
The staff was extremely friendly and helpful. Will go to Uncle Ed's again for my next car maintenance/repair.
TOM – YPSILANTI, MI 8/14/2018
THE CREW THIS TIME HAD TO BE TOLD REMINDED TO CHECK AIR TIRE PRESSURE NOT SURE IF TRANSMISSION FLUID WAS CHECKED AND IFWAS WAS NOT CHECKED PROPERLY AS I HAVE BEEN INSTRUCTED TO DO PREVIOUS TIMES CAR WAS STARTED AND TRANSMISSION WAS ENGAGE AND FLUID WAS SHOWN TO ME REAR END DIFFERENTIAL FLUID ALSO WAS NOT CHECKED AS DONE ON PREVIOUS SERVICES. DON'T BELIEVE I RECEIVED THE FULL UNCLE EDS SERVICE BASED ON PREVIOUS FULL SERVICE. MANAGER DID NOT STAY OBSERVE LIKE OTHER TIMES I HAVE BEEN IN.
Gabriel – Sterling Hts, MI 8/14/2018
The gentleman at this store are very courteous and don't try and push nonsense on you like other places. If they're going to recommend something they explain why and they even took a picture of the part on my car to show me what it looked like.
Alisha – Ypsilanti, MI 8/13/2018
Great service, as always.
Chris – Onsted, MI 8/13/2018
Awesome manager best service I have ever had. This says a lot I am about customer service and treating them great. This guys deserves more for your company
NIKOL – Ypsilanti, MI 8/11/2018
Andrew and Eddie took good care of me. Ian is always a friendly face to see again and David cashed me out really quick! I'll come back here next time I need something!
Holly – Ypsilanti, MI 8/11/2018
It was great!
Robert – Milan, MI 8/11/2018
Amber – Ypsilanti, MI 8/11/2018
The guys here are always super helpful, and they have a lot of integrity.
Somanique – Ann Arbor, MI 8/10/2018
Excellent customer service
Pat – Southfield, MI 8/10/2018
Travis and Darious were very efficient informative and friendly. because of these two handsome young service technicians, I will for sure, be a returning customer.
Jennifer – Ann Arbor, MI 8/10/2018
The whole crew was friendly and professional!
Cliff – Ypsilanti, MI 8/10/2018
I bring both my vehicles to Uncle Eds and they always take excellent care of me. Ian is an awesome manager!
Monet – Ypsilanti, MI 8/10/2018
They were amazing! Definitely coming back! They were open and honest without making me feel like I had to do it.
Beth – Ypsilanti, MI 8/9/2018
Super friendly staff, and quick service! Never made me feel uncomfortable and always answered my questions fully.
Mark – Ypsilanti, MI 8/9/2018
Always first class service. As a manager of fine dining restaurants, I always appreciate elite level service whenever I see it. This time was no exception, and it's why I only use Uncle Ed's, and always prefer this location. Ian, Andrew and John are exceptional. Thank you!
Chelsea – Ypsilanti, MI 8/7/2018
William – Ann Arbor, MI 8/7/2018
Very professional and friendly staff
Sharon – Ypsilanti, MI 8/7/2018
James – Fraser, MI 8/7/2018
Service was phenomenal
David – Ypsilanti, MI 8/4/2018
Technicians were very friendly and helpful. Great service!
Jonathan – Ypsilanti, MI 8/3/2018
Great service, as per usual!
Shane – Ypsilanti, MI 7/30/2018
Lauren – Milan, MI 7/30/2018
I specifically come back to this location. They are always very friendly and personable (with their customers and co workers)
Muhammad Taqi – Ypsilanti, MI 7/29/2018
no additional comments
Nathan – Ypsilanti, MI 7/29/2018
Great service as always
Nathan – Ypsilanti, MI 7/29/2018
The guys at this location are always trustworthy and competent.
Melinda – Decatur, MI 7/29/2018
The staff were all super friendly & knowledgeable! If we lived in the area we would be back for all our vehicles!
Richarde – Ypsilanti, MI 7/28/2018
Can always count on Ian and his crews to do an excellent job of keeping me safe and ready to hit the road with confidence.
Anthony – Milan, MI 7/28/2018
Todd – Westland, MI 7/24/2018
Richard – Ypsilanti, MI 7/24/2018
Maria – Ypsilanti, MI 7/24/2018
The guys were very kind
Heather – Ypsilanti, MI 7/21/2018
Staff is friendly, honest and helpful. They also treat each other with professionalism. The locale is clean and the staff work quickly, but seem confident and relaxed. They greet me warmly.
John – Ypsilanti, MI 7/21/2018
There were several technicians on duty, and instead of working on each car at a time they try to work on all 3 cars present at the same time which delays the process and creates room for error. The service at uncle Ed's is never fast and always takes quite a while.
Carol – Ypsilanti, MI 7/17/2018
Marlena – Ypsilanti, MI 7/17/2018
Andrew and John were great! Thank you both!!
Robert – Ypsilanti, MI 7/16/2018
Total breach of trust by your representatives. They took advantage of someone with little knowledge of cars to add not needed items .Transmission fluids change at 30,000 miles. Ford recommended change at 150,000 miles.This shop is not a quality operation. This is not the first time they took advantage of a loyal customer .
Sierra – Dearborn Hts, MI 7/13/2018
First time going there & service was great.. I'll definitely be going back for future oil changes/small maintenance.. A lot of times at places like this you get treated like an idiot if you're a woman but they are awesome! Would definitely recommend.
Joanne – Ypsilanti, MI 7/11/2018
Ian and Nate did a great job
TOM – YPSILANTI, MI 7/10/2018
really enjoyed getting coupon for my second car free oil change after coming in last month for the first time in several years will be back
Riley – Ypsilanti, MI 7/10/2018
Alex – Ann Arbor, MI 7/7/2018
Travis, Ian, and David we're great!
Nicole – Ann Arbor, MI 7/7/2018
They were fantastic
Donny – Ann Arbor, MI 7/6/2018
Excellent service, always!!
Anna – Ypsilanti, MI 7/5/2018
Very busy for only 2 techs working. Wouldn't hurt to have another tech during summer evenings
Hanna – Ypsilanti, MI 7/5/2018
I always professional service .
Terry – Ann Arbor, MI 6/30/2018
Ian is always polite and professional and thorough
Andrea – Ypsilanti, MI 6/27/2018
April – Ypsilanti, MI 6/27/2018
Nathaniel B. My technician was very friendly and helpful (as were the 2 other guys I talked to!) He stated he was new to the company, and provided me with the answers to questions he was knowledgeable about, and referred me to the manager, Ian M. For the things he had not quite had the experience about yet. Overall, he was still very helpful! I cannot say enough great things about my experience with Ian M. It was my first oil change in a new vehicle and I had many questions. He went above and beyond, even speaking to my father on the phone to explain things about synthetic oil that I am not knowledgeable about. I very much appreciated him taking the time to help us out, but not pushing just for sales and upgrades. Will definitely be back, as well as recommend to family and friends. Highly satisfied. Thank you!
Warren – Ypsilanti, MI 6/27/2018
Larenda – Ypsilanti, MI 6/25/2018
Manager Ian M and John P was very professional and polite. I loved how clean and organized everything was. I loved how i was given information on other services that can be provided to me that i believe are good prices. I will be returning for ongoing services and my car sounds and drives good.
Cheryl – Ypsilanti, MI 6/25/2018
Michelle – Ypsilanti, MI 6/24/2018
No add'l information.
Cole – Milan, MI 6/24/2018
Friendly and knowledgeable staff
Jason – Ypsilanti, MI 6/20/2018
I believe I was over charged for my oil change. I brought my own oil and filter because they don't carry my oil and the oil change regularly costs 79.99. I was given a 3.00 credit for my 6 quarts of oil and 3.00 for my filter.
I'm pretty sure he only gave me credit for 1 quart. My total ended up being $79.78.
Emily – Ypsilanti, MI 6/18/2018
Very friendly and helpful staff!
Katie – Ann Arbor, MI 6/14/2018
Favorite place to get my oil changed !
David – Ypsilanti, MI 6/10/2018
Great service as usual!
TOM – YPSILANTI, MI 6/10/2018
keep doing the same
Donna – Milan, MI 6/9/2018
Very friendly, very thorough, explained everything
Sam – Ann Arbor, MI 6/9/2018
Very friendly as always. Helpful and good advice . Although the 'one up' bell is too loud, very annoying ..
Alexis – Saline, MI 6/9/2018
A great experience every single time I come in. The technicians are knowledgeable and helpful in every way.
Robert – South Lyon, MI 6/8/2018
This was the first visit with my new vehicle.
Erinn – Ypsilanti, MI 6/7/2018
Selected 75% for likelihood to return only because I'm moving soon. If there's a store location in my new city i'll be back!
Tara – Ypsilanti, MI 6/6/2018
Great customer service!
Drew – Southfield, MI 6/6/2018
Alex is AMAZINGGG!
Patricia – Maybee, MI 6/5/2018
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Lydia – Ann Arbor, MI 6/2/2018
Have filters on site to reduce wait time.
Terrance – Taylor, MI 6/2/2018
I only go to Uncle Ed's for my oil changes. I recently moved, and now I drive 20+ miles to this location for service. I trust these guys! Thanks Allen U,Jorge T, John P, and Ian M
Terry – Ypsilanti, MI 6/2/2018
John – Saline, MI 6/2/2018
Great job by Jorge , Ian, Allen, John.
Miguel – Ypsilanti, MI 6/1/2018
What time is it? Showtime! From the moment you pull into the shop it speaks of professionalism. From the energy to the professionalism to the knowledge of the technicians. This is the kind of place that you want to bring your car too. You leave Knowing that you were in good hands. The knowledge and honesty and humor of the techs are what separates Uncle Ed's from other shops. Only these people can make you feel good about the routine maintenance of your vehicle. Although this location is the only one I've been too. These guys in particular make you feel like you are the most important customer of the day everyday. Uncle Ed's will be the only place I come from now on. Thanks for being a great company in a not so great world.
Mia – Ypsilanti, MI 5/31/2018
Great service as always!
Anthony And Sharon – Ypsilanti, MI 5/31/2018
Good, service fast. Quick insight on work I might need done.
Brendan – Ypsilanti, MI 5/30/2018
Employees were extremely chill and welcoming,i felt like they weren't too pushy but still notified me of what was best for my vehicle.
Lori – Ypsilanti, MI 5/26/2018
Brett – Ypsilanti, MI 5/26/2018
Ian, Steven and Travis were very friendly and personable. Very professional. George(Jorge) was also there. It was great to see him. He and his team when he was store manager is the reason I became a loyal customer. Glad to see his hard worked paid off. Great to see the guys work as a team!
Casiana – Van Buren Twp, MI 5/25/2018
Jorge and Travis were very friendly and helpful!
Dan – Ann Arbor, MI 5/24/2018
Travis, David, and Ian did a wonderful job with the service today! These guys deserve a wage raise!
Alex – Ann Arbor, MI 5/24/2018
The guys at 1130 really know their stuff. Excellent service. I look up to those guys
Amos – Ypsilanti, MI 5/22/2018
Makayla – Baldwin, MI 5/22/2018
I was told my word of mouth. Checked out the website and was so happy I brought the $20 off an oil change. I feel as if $45 for the cheapest oil change is expensive when Walmart does everything you guys do besides fill tires.
Stan – YPSILANTI, MI 5/20/2018
No comments necessary.
Reggie – Ypsilanti, MI 5/20/2018
Joel – Ypsilanti, MI 5/16/2018
Max – Ypsilanti, MI 5/12/2018
Pulled in with a flat tire the last time and the employees were able to help me change my tire so I could go get a new one. I didn't have a jack or tire iron so their assistance was invaluable. I really appreciated it because I realize that's not one of their services but they helped me that day.
Tylermarie – Hazel Park, MI 5/9/2018
The guys at this store are so friendly and really know what they're talking about!
Susan – Ann Arbor, MI 5/7/2018
I always get great service at Uncle Ed's
David – Ypsilanti, MI 5/7/2018
Tonya – Ypsilanti, MI 5/6/2018
I like the fact that you have good hours on a Sunday when other places are closed and it's helpful when you work all week and only have the weekend to get these services done.
Jon – Ypsilanti, MI 5/6/2018
Ian and his crew are great. They really understand great
Kim – Saline, MI 5/6/2018
Nothing to add
JonathaN – Ypsilanti, MI 5/3/2018
Ian was courteous, quick, and professional. He explained exactly what he was doing at every step. Everyone here deserves a raise!
Devin – Adrian, MI 4/30/2018
Travis W and Jorge T were very friendly and professional and very knowledgeable.
David – Ypsilanti, MI 4/29/2018
eblast coupon on parts worked to upsale.
Jill – Ypsilanti, MI 4/28/2018
Everything was good.
Beth – ANN ARBOR, MI 4/28/2018
Very friendly guys who made my visit great!ðŸ'Œ
Ryan – Ypsilanti, MI 4/28/2018
Great management, friendly services and good teamwork all around the shop
Katie – Ypsilanti, MI 4/27/2018
Thanks for being open to answering questions and showing me what was being done.
DORIN – YPSILANTI, MI 4/23/2018
the service tech was obviously new and not completely comfortable with being left alone to go through his presentation and it made me very uncomfortable watching him struggle given my experience on a previous visit,but after getting assistance from some more experienced colleagues after some minor adjustments and an complete review of everything by the manager i left completely satisfied
Matthew – South Lyon, MI 4/21/2018
We live a tad far away from this shop, but we keep coming back with all of our vehicles. We've been coming here for years. The staff is always great. Friendly, knowledgeable, and hilarious at times! I enjoy seeing the young new staff learning the trade and being part of the team. Everyone seems to work well together in a fluid motion which makes it go fast. I like that no one pushes unnecessary services or products on me.
Mike – Ann Arbor, MI 4/19/2018
Good group of service guys and very friendly.
Vanessa – Ypsilanti, MI 4/18/2018
Ian and his team were absolutely fantastic! I had a great time with them, which feels like a strange thing to say about stopping in for an oil change, but they were incredibly engaging and very friendly. I appreciate the atmosphere at Uncle Ed's every time I go there, and it always brings me back!
Elizabeth – Ypsilanti, MI 4/18/2018
I like coming to this location for an oil change. Staff always provides excellent service, and I find that they don't 'upsell' me in things I don't need. Their recommendations for service are reasonable and are in line with what I also think my car needs.
James – Pinckney, MI 4/17/2018
I also put a review online to Google.
Michael – Ypsilanti, MI 4/16/2018
It always seems I leave U Ed's with paying more than I expected. Great salesmen. This really isn't a complaint.
LORI – Ypsilanti, MI 4/14/2018
All of the guys working were friendly & professional. All of the staff seemed interested in making sure everything went smoothly.
Shelly – Saline, MI 4/13/2018
Jennifer – Milan, MI 4/11/2018
David was extremely friendly and Ian took time to explain all services to me.
I enjoy this location a lot and will keep returning.
Matt – Pinckney, MI 4/9/2018
Initial technician sold new wipers a bit too hard - they were fine
Stacy – Ypsilanti, MI 4/5/2018
I had stopped visiting this site due to poor service on a previous visit. This time, the service was top notch and the attendants were professional and friendly in the manner that I have come to expect.
Excellent experience this visit.
Otho – Ann Arbor, MI 3/30/2018
I was able to check all lights by reflections in garage doors, both front and back!
Paul – Adrian, MI 3/29/2018
My service tech was ruder than usual. I usually have Ian... and Ian always does really well.
Emily – Ypsilanti, MI 3/27/2018
Always super friendly!
Frank – Ypsilanti, MI 3/27/2018
Great service. Great group of guys!
Ron – Ypsilanti, MI 3/26/2018
Every employee is always friendly. Service is always fast. Excellent place to go.
David – Ypsilanti, MI 3/25/2018
Great service as usual!
Renee – Ypsilanti, MI 3/25/2018
I have gotten my vehicles serviced there for many years. Service always good.
JuAN – Detroit, MI 3/25/2018
Great customer service
Ismael – Ann Arbor, MI 3/21/2018
The service was very quick but also sloppy. Oil was spilled in the engine bay and some leaked onto my driveway when I got home. I won't be going back.
John – Saline, MI 3/17/2018
Manager Jorge T, Travis W and Steven M did a great job.
Tim – Ann Arbor, MI 3/16/2018
Always bring my van to Uncle Eds. Great to see manager Jorge here back at this store. Great guy and does an outstanding job for your company. Keep hiring people like him and your company will have continued success. Well done.
Tim Strickland, PGA
Kathy – Ypsilanti, MI 3/15/2018
Excellent service!! So impressed. Beyond all expectations!
Arthur And Peter – Ann Arbor, MI 3/15/2018
Incredible service, 10/10
Jorgino – Ann Arbor, MI 3/15/2018
Very fast and efficient. Techs were friendly and helpful.
Jason – Dundee, MI 3/12/2018
Excellent service at a good price!
Andrea – Ypsilanti, MI 3/9/2018
This is an awesome work crew!
Matt – Ypsilanti, MI 3/6/2018
Great service by friendly employees, especially the manager Ian. Thanks guys!
Jeff – Allen Park, MI 3/5/2018
John – Ypsilanti, MI 3/4/2018
Impressed when the tech noticed my military license plate and offered me a military discount that I otherwise would not have asked for.
Jenna – Saline, MI 3/3/2018
My whole team- Ian, Travis and Steve were all so helpful and genuine! I used to go to any Uncle Ed's but recently I only ever come to this one! I know they're reliable, trustworthy and knowledgeable. Thank you guys!
Mary – Whitmore Lake, MI 3/3/2018
Emily – Ypsilanti, MI 3/2/2018
The coupons are great but everyone working here is so friendly and patient! I will always come back here!
Mystical – Detroit, MI 2/26/2018
My technician was very kind and patient. He didn't mind explaining things to me in great detail.
Heather – Ypsilanti, MI 2/25/2018
Steven, holden and Ian did a great job, as always.
Bobby – Ypsilanti, MI 2/25/2018
Really good service
Steven – Milan, MI 2/22/2018
Awesome job!! Thank you!
Chelsea – Tipton, MI 2/20/2018
Uncle Ed's has taken care of a few of my cars. They are always friendly and explain things that I don't understand about cars.
Ann – Ypsilanti, MI 2/18/2018
Ian (store manager) was excellent to work with. Would definitely come back just because of him alone.
Diana – Saline, MI 2/17/2018
Everything was great!!
Rebecca – Southfield, MI 2/16/2018
Bradin – Ypsilanti, MI 2/16/2018
always come here to get my oil change. love the service. Ian is the best and Caleb is always great too.
Scott – Ypsilanti, MI 2/13/2018
Service was excellent and a fun experience.
David – Ypsilanti, MI 2/10/2018
Great service as always. I wasn't going to purchase a future oil change, but with a special discount, I couldn't resist. Thanks to the great team!
Terrence – Ypsilanti, MI 2/6/2018
The Technician named Andrew was extremely helpful. Went way out of his way to get my windshield fluid working again.
Jonah & Waitzy – Ypsilanti, MI 2/5/2018
Everything was done well...thanks
Jane – Milan, MI 2/3/2018
Ian, Travis, and Andrew were all very friendly, courteous, and professional. Also fast!
Christie – Ypsilanti, MI 2/3/2018
Not at this time
Beryl – Ypsilanti, MI 1/31/2018
The service personnel are very easy to talk to, eager to please, will consider odd-ball on-the-spot needs (such as greasing the hood latch to facilitate easy closing of the hood, or greasing the zerks of the after-market MOOG sway-bar links...), and have always been on-point and friendly. My car's needs are properly addressed every time!!
Jamezell – Ypsilanti, MI 1/31/2018
The young fellow told me that they were going to take care of my vehicle
Kenneth – Ypsilanti, MI 1/31/2018
Ian was awesome today
Salisa – Ypsilanti, MI 1/30/2018
Although I had good service, I will have to get my next oil change some where else so the air filter can be changed, because it was "too difficult" to get to.
Riley – Chelsea, MI 1/29/2018
Very professional staff here! They get me in and out very fast! Highly recommended!
Carolyn – Ypsilanti, MI 1/27/2018
Austin was a great technician and provided excellent customer service and service for my car.
Terry – Ann Arbor, MI 1/25/2018
The staff at this location,which is located about 1 mile from my house are always friendly and courteous. I've been a LONG time customer and own and older/high mileage vehicle and I wouldn't dream of going anywhere else!!
Stephanie – Ann Arbor, MI 1/24/2018
Everyone was very friendly and very helpful
Robert – Milan, MI 1/24/2018
The staff are friendly and very professional. Fast service and excellent prices. I will definitely come back.
Craig – Milan, MI 1/21/2018
Pulled in at 12:40. There were 3 bays, with 2 being occupied and being worked on. I was the first car being in line after the car in front of me left because of how long the wait was. I wasn't able to pull in to a bay until 1:10. The service and the workers were friendly and knowledgeable. However, to wait 30 minutes to get work on, when there is 3 bays, and 5 workers doesn't look good.
ABDULLAAH – Ypsilanti, MI 1/20/2018
They were very kind and patient
Kyle – Ypsilanti, MI 1/20/2018
The manager was very friendly and sociable make the wait worth it. I saw the m anager train a new employee on my car and did a great job checking up on the empolyee and helping him as needed. The technician Austin was very friendly and did a great job for a new employee.
John – Ypsilanti, MI 1/19/2018
great place to get your oil changed
Zach – Ypsilanti, MI 1/19/2018
Tamara – Ypsilanti, MI 1/19/2018
Always friendly.. educational.. reliable
Willie – Westland, MI 1/16/2018
I have no additional information, However I do enjoy the service.
Matt – Ypsilanti, MI 1/14/2018
The Manager, Ian and the Technician, Holden were both so incredibly nice and professional. Them, as well as the other staff working there, are the reasons that I would continue to go to Uncle Ed's.
Cassidy – Ypsilanti, MI 1/14/2018
Caleb helped me check my lights and get a very quick oil change. He showed me the clean oil afterwards and I feel safe about the status of my car after this visit.
James – Pinckney, MI 1/10/2018
I have been coming to this uncle ed's Because the manager and his crew always does a good job. I work in Ann Arbor and live in about 30 mins away (west) I pass by about 2 others uncle ed's and I choose to go to this one only even though this location is out of my way. I have debated on offering him a job, the only thing stopping me is I am scared the service might suffer.
Chelsey – Toledo, MI 1/8/2018
Sandra – Ann Arbor, MI 1/5/2018
The staff at this Uncle Ed's Shoppe is great -- really friendly and hardworking, and you can see the manager being a positive influence on all the staff. Great job, guys!
Kelsey – Ann Arbor, MI 1/2/2018
Took way longer than 10 minutes and I'm pretty sure they lied and said I needed full synthetic when I only needed conventional (paid $88 instead of $40).
John – Saline, MI 1/1/2018
Excellent service from all, Ian, Edward, Hank.
Sara – Ypsilanti, MI 12/30/2017
The whole team was professional as always. We only use Uncle adds, and whenever possible, we prefer the guys at the Ypsi location - thanks for the great service!
Aaron – Ann Arbor, MI 12/28/2017
Caleb the service technician was very friendly and helpful- he fixed my rear windshield wiper that wasn't working right since I bought the car! The rest of the staff were great too. Thanks for the quick and thorough service!
Jed – Ypsilanti, MI 12/26/2017
Great and friendly service!
Art – Saline, MI 12/22/2017
Ian was very through with available services and explanations. He was not pushy but took time to explain why they were important. I had hoped the store could do tire rotations so I could do all my maintenance there but was told this store did not have the ability to do it. Still I will be back for the next required change
DOUG – Ann Arbor, MI 12/19/2017
The guys did a great job. This store is excellent. I actually drive across town rather than use the one closer to me.
Dennis – Ypsilanti, MI 12/17/2017
Ian is very knowledgeable and very service oriented. Steven M. was very helpful as well.
Jeff – Ypsi, MI 12/15/2017
Very fast and friendly staff
Rich – Milan, MI 12/14/2017
My second trip. I will return again.
C. Ryan – Ypsilanti, MI 12/14/2017
They cleared snow from my windshield, and that was appreciated.
Kate – Ann Arbor, MI 12/10/2017
S – Superior Twp, MI 12/9/2017
Recently moved & needed an oil change. The location was convenient when I had the time. Price was a bit higher than expected but I was very satisfied and will consider future visits as needed.
Robert – Ypsilanti, MI 12/8/2017
Keep up the great work
Diana – Saline, MI 12/8/2017
Everything was great - personnel very polite and very fast and accurate.
Carlos – Ypsilanti, MI 12/6/2017
Great job done by Ian & Evan
Deanna – Dearborn Hts, MI 12/4/2017
Manager did a good job
David – Ypsilanti, MI 12/2/2017
Ian and the crew are always friendly and helpful. I trust them with all my vehicles.
Georgine – Ypsilanti, MI 11/30/2017
Andrew lycik was who helped us. He was so professional and he went far above the call of duty! We appreciated that he cared and cared about the company! Thank you Andrew
Samantha – Willis, MI 11/27/2017
Andrew, Ian, and Steven were extremely helpful and polite.
MARISSA – Ypsilanti, MI 11/25/2017
Andrew L was amazing he is so kind to me every time I visit I will continue to come to uncle eds for my future oil change.
Sarah – Ypsilanti, MI 11/21/2017
Stay classy, my friends.
John – Ypsilanti, MI 11/20/2017
Usually donâ€™t bother with surveys, however this team beyond exceeded my expectations. They were personable, knowledgeable, and friendly. They offered additional and warranted services without hard selling or dropping to unsavory practices, this is especially appreciated coming from a marketing and sales director whoâ€™s seen it all. To say theyâ€™ve earned a regular customer should speak volumes about my experience this evening.
Max – Ypsilanti, MI 11/18/2017
10 minute oil change has never happened. All I got was an oil change this visit and I'm sure I was there 30- 45 minutes.
Veneace – Farmington, MI 11/15/2017
I wasn't thrilled with my visit to this location at all, which is odd because it is usually spot on. I mentioned an issue with my coupons after I was checked out and a rep, maybe the manager - I'm not sure, said he would "give her $10 [cash] to make her happy" because the attendant helping me, didn't review the coupon booklet I gave him. While he probably meant well, the tone in his comment was very douchey (like a person being a "douche bag") or someone with a sour ass demeanor/mood or better yet, someone who was patronizing and not sincere. Who wants to deal with that even if I did get my $10 back?! Not me.
Amber – Ypsilanti, MI 11/15/2017
Always fast and friendly service!
Eric – Westland, MI 11/14/2017
Great service even though pricing is still high.
Dave – Brighton, MI 11/13/2017
Excellent leadership at this location. Everyone worked well together, complimenting each other well. The teamwork made things fast and efficient. Everyone worked with a smile. Great experience!
Jodie – Ypsilanti , MI 11/12/2017
Steven was excellent and very helpful,he filled my tires in less than three minutes. I appreciate all of the employees at this uncle eds, they are all very professional and hardworking and they all have great personality. This is my favorite uncle eds! Thank you Steven for your rad attitude, you guys make my day. I'm a total fan girl of this uncle eds.
Robert – Ypsilanti, MI 11/11/2017
Sean – Ypsilanti, MI 11/10/2017
very fast service
Adam – Dexter, MI 11/10/2017
Ian M, Ryan H, and Caleb B were all very helpful and professional during my visit. These guys are the reason I come back to Uncle Ed's every time for anything needed to be worked on my car!
Sandra – Ann Arbor, MI 11/9/2017
Service was great and appreciated
NIKOL – Ypsilanti, MI 11/6/2017
Andrew and Ian are my favorites!
Joesph – Ypsilanti, MI 11/4/2017
During the service an evaporation line was broken by the technician which he covered up by wrapping tape around it which did not hold. My check engine light came on on Monday and I had to take it to a repair shop to fix. They found the damaged evaporation line and replaced it. The cost was $417.05. I am going to bring the broken part and the bill back to the store tomorrow. I expect to be reimbursed for the repair.
Monica – Ypsilanti, MI 11/2/2017
Caleb B along with Ian M were both wonderful and very helpful! Great experience!
Amy – Ann Arbor, MI 10/28/2017
Corinne – Ypsilanti, MI 10/26/2017
Ryan did a awesome job on my service and he did explain what he was going to do before he did the job.
Michael – Ypsilanti, MI 10/24/2017
The technician told me that I needed a radiator flush because of the water ratio. I had to add water to radiator when I changed the thermostat. The water will evaporate out over time and will just add more coolant. He tried to sell me on a $100+ radiator flush without understanding he what had happened. My radiator will not freeze. We our no where near -35 temperatures at this time.
Trever – Ypsilanti, MI 10/23/2017
Not at this time
Sandy – Ypsilanti, MI 10/23/2017
Great service, very quick!
Bernadette – Ypsilanti, MI 10/23/2017
Really friendly, nice people, just took longer than I am used to.
Shafiq – Ann Arbor, MI 10/16/2017
Scott – Ypsilanti, MI 10/16/2017
Destin and Andrew were amazing and very informative, extremely professional. Outstanding workers. I came up from Texas, first time customer - extremely impressed. Will have all my future work done here. Definitely recommend to friends and family for sure. Very pleased!
Judi – Dexter, MI 10/14/2017
Just moved back to Michigan. I always used Uncle Eds when I lived here before. The staff was amazing! I even got a follow up call to check on my car. GREAT SERVICE!!! Destin, Ian, Steven and Andrew. Thank you.
Toni – Ypsilanti, MI 10/11/2017
I have used this location for several years. The crew has always been polite, energetic, well trained and most importantly competent, professional and conscientious of my time. They always have smiles and are the primary reason I do business with Uncle Edâ€™s.
Robert – Ypsilanti, MI 10/9/2017
Super friendly and professional. Very comfortable every time I go
Alison – Saline, MI 10/6/2017
Another place tried to tell me that my engine had sludge in it and wouldn't service my car. The guys at Uncle Ed's checked it all out for me and didn't find any sludge at all. They also didn't try to upsell me and were completely honest and upfront about everything.
Traci – Ypsilanti, MI 10/6/2017
Ian and all the guys at this location are amazing!
Ian took the time to review the services that I would be receiving and reviewed all my trucks needs.
I was given complete information on all I would need at this time and in the future visits.
I was extremely impressed with how fast and efficient these guys are, while still taking the time to be extremely informative, very friendly and patient with all my questions.
I would highly recommend these guys to anyone needing service.
Chris – Ypsilanti, MI 10/1/2017
The manager Ian is very professional. He made sure that we were taken care of during the visit.
Yu Hsuan – Ypsilanti, MI 9/30/2017
Excellent excellent service! Everyone was so nice!
K. – Ypsilanti, MI 9/28/2017
Why is this part required?
TERRAN – Ypsilanti, MI 9/27/2017
Great service! Great teamwork!
Margaret – Ypsilanti, MI 9/23/2017
Caleb & Devan were GREAT! As usual, good service - just took a little longer than expected. But will be returning.
Keegan – Ypsilanti, MI 9/22/2017
Great and friendly service
Scott – Marshall, MI 9/20/2017
Kevin – Saline, MI 9/15/2017
I will only use that uncle eds
Kathy – Ypsilanti, MI 9/14/2017
Kristine – Plymouth, MI 9/14/2017
I wasn't informed of additional services because I asked not to be informed. My biggest complaint, it that EVERY TIME I come in for an oil change, I am bombarded with all the "extras" and it is a waste of my time and energy.
Multiple people introduced themselves, probably the manager too but I don't recall him saying he was the manager. Everyone was very friendly.
Javier – Ypsilanti, MI 9/14/2017
Rebecca – Southfield, MI 9/11/2017
Good service p
Brian – Ypsilanti, MI 9/9/2017
both guys were great!
TOM – ANN ARBOR, MI 9/9/2017
I used Uncle Ed's years ago but moved out of the area. I'm back in Washtenaw County and it's back to Uncle Ed's!
David – Belleville, MI 9/9/2017
Very friendly and knowledgeable. Able to accommodate with other vehicles in the shop. Didn't feel too pushed into purchasing items I would otherwise not want to purchase.
Ashok – Ypsilanti , MI 9/7/2017
everything went good
Lawrence – Ann Arbor, MI 9/5/2017
Darrell – Milan, MI 9/5/2017
Destin, Ryan and Andrew did a great job. Recommendations were on point which is the main reason I have over 300,000 miles on my 15-year-old vehicle ðŸ‘
Leonard – Ypsilanti, MI 9/3/2017
Ian and Steven were awesome!! And I love the song at the ed! (No towels, no tools) always do a great job!
David – Ypsilanti , MI 9/2/2017
These guys take care of you
Raquel – Ypsilanti, MI 9/2/2017
The General Manager is always very friendly and helpful.
Debbie – Ann Arbor, MI 9/1/2017
Was greeted immediately and was well informed about things going on in my car and given future things that I need to have done soon. I will definitely go back.
Lindsey – Pinckney, MI 9/1/2017
Great Service! They were really good at trying to upse everything ðŸ˜‰
Kord – Ypsilanti, MI 9/1/2017
Ian and Ryan will efficient, friendly and capable
Bert – Ypsilanti, MI 8/31/2017
The crew was very professional and nice. I will continue to go to uncle ed's for my oil changes as long as the service is at this level.
Amy – Milan, MI 8/31/2017
Was a good visit. Do not like the pressure that is placed on you to purchase other services though.
Monica – Ypsilanti, MI 8/31/2017
Great customer service. Will be back!
Kristin – Pinckney, MI 8/31/2017
I always use Uncle Ed's have for years. They are awesome and fun
Allison – Ypsilanti, MI 8/31/2017
The district manager, Mike DeBat, was really helpful and kind when cleaning out my cabin filter. It was in terrible condition and had a million nuts lodged in the area under the filter.
Brandi – Milan, MI 8/30/2017
On 8-30 I purchased oil change for my 2014 Jeep Grand Cherokee. The very young and inexperienced managers werenervously talkative and not very confident and now I understand why. The young man who changed my oil showed me my oil plug and stated he needed to change it because it was dented " he would put a new one on for me at no charge". This sounded odd and I asked why he said it happens sometimes. This specific location changed my oil last visit. Upon driving home on Labor Day today with my family the plug came out and I lost oil pressure and had to park my vehicle. This was in a severe thunderstorm the day before school starts tomorrow. My husband is an engineer I am a nurse and transportation service is unacceptable. Safety, professionalism, proper tools and training are highly skilled in this day and age I am emailing DVP as well as chain of command Corporate of this unsafe, unskilled service you provide as well as the horrible timing in our lives.
Kathy – Manchester, MI 8/30/2017
Ryan...ast mgr...great cr
Timothy – Ypsilanti, MI 8/30/2017
Service was fine but costs are well overpriced.
Liping – Dundee, MI 8/28/2017
Fast service and staff are very friendly
Karen – MILAN, MI 8/25/2017
A great job
Isadore – Ann Arbor, MI 8/23/2017
Nothing, service was good.
Carole – Ypsilanti , MI 8/22/2017
I was happy that you let me use the coupon from my phone.
David – Ypsilanti, MI 8/20/2017
I've been coming the Ellsworth, Ypsilanti Uncle Ed's for years and have serviced all of my vehicles there. I couldn't be happier with the service I continue to receive and I couldn't speak more highly of your assistant manager on duty, Ryan Hayes! Smart choice Uncle Ed!
Phyllis – Ypsilanti, MI 8/19/2017
Terry – Ann Arbor, MI 8/17/2017
Always a good experience visiting this Uncle Ed's
Kandice – Ann Arbor, MI 8/16/2017
Destin S, Ian M, Steven M were awesome
Megan – Ann Arbor, MI 8/14/2017
Costs with you are lower than the dealership and I've never spent more than 20 minutes here. And as a female, y'all always treat me like an equal customer.
David – Ypsilanti, MI 8/10/2017
Wive completed the oil change on this trip. No complaints!
Micheal – Ypsilanti, MI 8/8/2017
I've been a customer for over 5 years this was the worst service by far. This location has had many different managers I guest that explains inconsistencies in service performance. Time to shop around.
Tim – Ann Arbor, MI 8/8/2017
This staff at this location have always treated me and my family well. Great job. Keep it up. Manager Destin S made sure I understood everything and walked me through your procedures well.
Mike – Ypsilanti, MI 8/5/2017
Keep up the great work !
Amos – Ypsilanti, MI 8/4/2017
Technicians forgot to put back my cabin filter wedge.
Michael – Ann Arbor, MI 8/4/2017
Everything was great. The mechanics were all thorough.
Dennis – Ypsilanti, MI 8/3/2017
Appreciated how well Destin, Ryan and Steven handle all my auto needs and questions.
Rebecca – Southfield, MI 8/2/2017
TERRAN – Ypsilanti, MI 8/1/2017
Great service! Very knowledgeable! Keep it up!
Wurick – Ann Arbor, MI 7/31/2017
Wow! A tad pricey. But worth it. I'm handicap, and need every mile I can get out of my car. Doc,s, grandkids, food. Money is an issue. Your Guy's seemed to actually care. No joke, I don't know them personally. But I have to tell everyone to go to uncle Ed's. The best,and I believe honest place I ever had my oil and extra stuff done. I forget the name of the manager the 1st time, it might have been ian? He was good to. This time Ryan, Andrew, and Dominic hoked me up. Above and beyond good service. I was in trouble, and that came through. Tell the Guy's thanks for me.I will be back, and hopefully with friends.... James
Sarita – Ypsilanti, MI 7/26/2017
Andrew L and Ian M were great!! I will definitely be back.
Greg – Ypsilanti, MI 7/21/2017
Very enthusiastic crew
Carlos – Ann Arbor, MI 7/21/2017
Congratulations you hove a great team and service. Thanks for everything.
Jacquelynn – Ypsilanti, MI 7/19/2017
I love the fat, friendly service
Alexis – Saline, MI 7/16/2017
Ryan and Destin were great today!
Mark – Whitmore Lake, MI 7/13/2017
Ryan H, Andrew L, and Steven M were all very professional and informative. It's what ice come to expect from the company. Always upstanding.
Marcus – Troy, MI 7/13/2017
Outstanding team today. Great job. Thanks
Alex – Ypsilanti, MI 7/11/2017
Ryan and Dominic were very friendly, fast and Effiecent!
Jennifer – Milan, MI 7/10/2017
I don't usually take the time to do these surveys, but I was SO impressed with all 3 guys who helped me yesterday I had to.
This was my first time at Uncle Eds and these young men were all so courteous, friendly, and all went out of their way to tell me what was going on, keep me informed of any wait, they seemed genuinely concerned about my vehicle (which was having issues), made a phone call to obtain more information to help me, explained things very thoroughly to me, I could go on and on. What impressed me the most was they all had a genuine FRIENDLY ATTITUDE and they all seemed like they actually wanted to provide great service. It was so refreshing to see that in a group of young guys. It was hot and it was the end of the day but they displayed energy and enthusiasm. I was so grateful for their attention to me and my vehicle...they truly helped me deal with some issues by going out of their way.
They were all especially helpful but the manager on duty (Trevor F is listed on the invoice) truly was amazing and SO helpful. Please thank him.
Scott – Ypsilanti, MI 7/10/2017
Angee – Ypsilanti, MI 7/8/2017
I had an absolute WONDERFUL experience today. Ian and Trevor were beyond knowledgeable and super nice.
Lauretha – Ypsilanti, MI 7/7/2017
The prices of some of your services are higher in comparison to other oil change places. For those which are in the same price range I will continue to come here due to convenience. Also noted that at times there was duplication of tasks check-up for a service already completed due to multiple people servicing my car instead of just a team of two (one for the top of the car and the other person for underneath).
Chris – Ypsilanti, MI 7/6/2017
I was debating between Somewhat Satisfied and Not Satisfied for the overall rating. Also I'm more of a maybe on if I will come back next time or not. The reason is because I was talked into purchasing the Kendall GT-1 Dexos1Full Synthetic oil. The salesperson told me that it cost $15 more, but Kendall has a rebate going on now where you get a $15 rebate so basically it would be the same price. Well, I was just typing in all of the rebate information in the rebate website, and the website told me that I don't qualify because my invoice date is outside of promotional period which started one day later on July 1st (My oil change was June 30th). I wouldn't have paid an extra $15 for this without the rebate. It could have been an honest mistake on the technician's part, however I feel duped since I didn't receive the rebate flyer until after I paid, so I was relying the technician to be telling me the correct facts about the rebate. Everything else was smooth and everyone was extremely nice, but still misleading the customer to spend $15 extra is never a good way to keep a customer.
Chris – Ypsilanti, MI 7/5/2017
Trevor was very helpful in step by step actions he was taking to help make my vehicle in best performance. The rest of staff is very energetic and makes it a friendly atmosphere.
Lauretha – Ypsilanti, MI 7/3/2017
The staff is very friendly and helpful
Tracy – Ypsilanti, MI 6/28/2017
Great job, thank you.
Kathy – Ypsilanti, MI 6/22/2017
Everyone was helpful and friendly.
Jennifer – Ann Arbor, MI 6/22/2017
Andrew and Dom were great!
Desmond – Ypsilanti, MI 6/21/2017
All the guys were awesome.
Margo – Ypsilanti, MI 6/9/2017
Fantastic service as usual, will always return to this location! Destin our service advisor was phenomenal in explaining all of the work they were doing and what they reccomend to help keep my car running! Always love going into this shop and I will make it a priority to come to this location! Thanks again for the amazing service!
Krista – Saline, MI 6/9/2017
They did a fantastic job but did forgot to put my caps back on the tires. Called them and they were very apologetic.
Kimberly – Canton, MI 6/4/2017
I enjoy coming to Uncle Ed's for the fast and thorough service. All the guys are professional and do a great job advising and reviewing the car's needs. They suggest future services without being pushy and I really appreciate that.
Ballbach – Ypsilanti, MI 6/2/2017
I only go to Uncle Ed's when I am desperate for time. Your oil changes are WAY overpriced, and the technicians push unneeded services.
Matt – Pinckney, MI 6/1/2017
Service took longer than 2 hours, which is longer than I expected...but I do appreciate that they spotted a bad serpentine belt
Farrah – Ypsilanti, MI 5/27/2017
All Team members were fantastic and worked well together. I have been a customer at the location for 10 plus years, this experience exceeded my expectations.
Jeffrey – Ypsilanti, MI 5/26/2017
Broke off oil dipstick handle and took forever to rectify the situation. 2 hours PLUS!
David – Ypsilanti, MI 5/20/2017
Fastest oil change yet @ Uncle Ed's! Did the pre-purchase have anything to do with it? Thanks for the great service!
Jennifer – Ann Arbor, MI 5/19/2017
Ian and Dom were great! They talked me through the whole process and did a thorough job. They were very nice, too!
Insectech – Ypsilanti, MI 5/18/2017
Nothing at this time
Carlos – Ann Arbor, MI 5/16/2017
I am very happy with the service
Jason – Ann Arbor, MI 5/15/2017
Rana – Ypsilanti, MI 5/14/2017
The workers are always very friendly and do a great job
Cheryl – Ypsilanti, MI 5/13/2017
Very courteous and efficient staff.They made my visit very pleasant and informative. Loved my $20.coupon I received via email.
Tim – Milan, MI 5/11/2017
Amy – Milan, MI 5/10/2017
Great friendly service!
MARY – YPSILANTI, MI 5/10/2017
Ryan – Ypsilanti, MI 5/10/2017
Fast, Quick, Friendly, and Funny.
Wanjiang – Ypsilanti, MI 5/10/2017
Stacie – Belleville, MI 5/9/2017
The Manager was great, i had called before i got there with questions, he was very helpful and remembered me from the phone. Great customer service
CHELSEA – Saline, MI 5/9/2017
Ryan was very thorough with my options and seemed incredibly knowledgeable.
Joshua – Ypsilanti, MI 5/8/2017
The manager-in-training did a great job explaining everything happening, was a very helpful resource and did honest selling. Sold me on a small handful of services because he was honest, thorough and straight forward.
Petula – Ypsilanti, MI 5/5/2017
Joshua – Milan, MI 5/5/2017
Store employees were very helpful in giving my car a look over prior to my road trip.
Doria – Ypsilanti, MI 5/4/2017
I was disappointed with the amount of time it took. I planned on being away from the office for 30 mins but was in the bay for an hour. I don't feel like this was the techs fault at all, but more an underestimation of the time additional services take... the engine flush isn't supposed to take any extra time and rad exchange only 10 extra minutes, so if, as your logo says, my oil change takes 10 minutes, you'd think I would've been in and out in about 20-30 minutes... Again, not the techs fault! You can tell that they have a script they work from, one I assume that was pushed along by corporate. I think those scripts should be updated with realistic times...
Parviz – Ypsilanti, MI 5/4/2017
The manager Trevor and staff were very curteous and professional. I will be a return customer.
Paul – Ann Arbor, MI 5/3/2017
Mike – Ypsilanti, MI 5/3/2017
Good work. No pressure
Noah – Ypsilanti, MI 5/3/2017
It was a nice job
Kristen – Ann Arbor, MI 4/30/2017
None at this time.
Natalie – Ypsilanti, MI 4/29/2017
Madelynne – Ypsilanti, MI 4/28/2017
Everyone was very nice, helpful and kind. Service was a fast and straightforward.I will go again!
Aaron – Ypsilanti, MI 4/28/2017
Sara – Ann Arbor, MI 4/27/2017
Everyone was awesome! Ian and Trevor were super helpful. Everyone seemed really happy, too, like they actually enjoyed being at work.
Brown – Ann Arbor, MI 4/26/2017
Friendly, fast service
David – Ann Arbor, MI 4/26/2017
Very friendly staff
Chris – Ypsilanti, MI 4/25/2017
Best store manager ever!
CHELSEA – Ypsilanti, MI 4/24/2017
Everyone was easy to understand, and made my visit very quick.
Nicole – Ypsilanti, MI 4/24/2017
The guys are great. Aaron and Darryn are very good guys and give off great energy together. This is the reason why I always come here. Well worth it.
Laith – Ypsilanti, MI 4/23/2017
Ian, the manager here, and Kyle H. were both phenomenal. Extremely helpful in all regards and answered all questions I had. Completely satisfied.
Mohamed – Ypsilanti , MI 4/23/2017
Great service! Will recommend friends! Dustin did an amazing job!
Jeff – Ann Arbor, MI 4/22/2017
I appreciated the manager being sensitive to my time restrictions and helping me get out in a hurry.
Aaron – Ypsilanti, MI 4/22/2017
Everyone was great never had an issue. One suggestion reduce some of the upselling it can be too much.
James – Ypsilanti, MI 4/20/2017
Trevor took really great car of me and my car. Best service ever!
David – Ann Arbor, MI 4/19/2017
Tyler and Ian were extremely professional and helpful. Ian went above and beyond to change my cabin air filter. The whole experience was great.
Brett – Ypsilanti, MI 4/19/2017
Aaron and Tyler were great. Took care of my issue no problem, so I decided to have additional services done! This is the only Uncle Ed's I will go to because they do such a great job.
Lin – Ann Arbor, MI 4/18/2017
Leigh – Whitmore Lake, MI 4/18/2017
This was by the far the best experience I've ever had getting my oil changed. All the guys that were working were very polite, they kept me informed at all times what they were doing and got me in and out very quickly. I was especially impressed with the Assistant Manager, Aaron. He was very prompt, knowledgable, polite, and overall has exceptional customer service skills. He definitely seems like an important asset to the shop! I'd say I found my new regular spot :)
Brett – Ypsilanti, MI 4/18/2017
Have always had great service at this store. That is why I always return.
Terry – Ann Arbor, MI 4/15/2017
I'll be back
Chris – Ann Arbor, MI 4/14/2017
Tyler and the crew did a great job.
Lianna – Belleville, MI 4/10/2017
Every time I come to uncle Ed's in Ypsilanti, they are professional, friendly and I always feel informed. They are always happy to answer any questions I may have. Furthermore, I love the recommendation list. It helps me stay on track for services needed. Thanks uncle Ed's!!!
Chris – Ann Arbor, MI 4/3/2017
All 3 guys working were friendly and informative
Brian – Ypsilanti, MI 4/1/2017
Great service and nice people
Tony – Ypsilanti, MI 3/31/2017
John – Milan, MI 3/30/2017
Great job! I'll be back!
Meghan – Ann Arbor, MI 3/30/2017
It was great!
Damian – Ypsilanti, MI 3/25/2017
Great service and very professional. Took care of my radiator problem and I saved a lot using the coupons. I will def be back.
Eric – Ypsilanti, MI 3/22/2017
Service was great.
Max – Ypsilanti, MI 3/21/2017
manager knows me and always says hi
Sylvonna – Ypsilanti, MI 3/21/2017
Uncle Ed's is the only place I bring my car for oil changes! Always welcome to come back, specifically to this location!
Willie – Monroe, MI 3/19/2017
Would and will recommend people to use your service. The workers were courteous and knowledgeable.
Bob – Ypsilanti, MI 3/16/2017
Always fantastic service
Ann – Whittaker, MI 3/15/2017
Great people very polite
Brett – Ypsilanti, MI 3/14/2017
I appreciate how staff at this location offer additional services but are polite when and if any additional services are refused. Of all of the Uncle Ed's locations that I have been to over the past few years, this location is by far the most professional and efficient. Thanks!
James – Ann Arbor, MI 3/14/2017
reasonably priced, fluid top off
Nicole – Brownstown, MI 3/11/2017
I loved everything you guys did for me and checking all the fluids and filters and I just wish everything wasn't so expensive. It's hard being a college student and paying almost $80 for 1 oil change and a pair of windshield wipers
Kim – Ypsilanti, MI 3/4/2017
I come here because of the service and professionalism.
Tammy – Milan, MI 3/3/2017
Staff are always very friendly
Ghassan – Ypsilanti, MI 3/2/2017
Ian the manager on duty was excellent with customer service and all the techs were extremely nice, thats where I would want spend my money
Kathy – Manchester, MI 3/2/2017
Always very friendly and fast
Aaron – Ypsilanti, MI 3/2/2017
I work at this location, and it was bery pleasing to see how great my team's service was from the customer's perspective
Krist – Milan, MI 3/1/2017
Friendly, professional staff that take good care of me every time I visit.
Art – Ypsilanti, MI 2/27/2017
Very knowledgeable, and friendly staff. Cutest manager I've ever seen as well. Give him a raise.
Josh – Ypsilanti, MI 2/25/2017
None,... great service
Kristine – Ypsilanti, MI 2/24/2017
Both the on dutyeveryone was super great, especially my utility tech, Caleb B., who explained everything to me and answered any questions I had very clearly.
Matthew – Detroit, MI 2/24/2017
Great and fast service
Jenny – Ann Arbor, MI 2/21/2017
Service was great as usual.
Lianna – Belleville, MI 2/21/2017
Every time I go to this location, the staff is friendly, professional and knowledgeable when I have questions. I like they provide recommendations and what needs have to be completed on a priority basis. I truly appreciate it and will always bring my car back to this location!!
Allen – Ypsilanti, MI 2/21/2017
Everything went great! The manager Ian was awesome! I appreciated him working with me!
Alex – Ypsilanti, MI 2/20/2017
Seems like a well run shop with great guys who seem close to each other and are willing to work hard for the betterment of the customer.
Jenna – Belleville, MI 2/20/2017
Everyone was so friendly and helpful!
Dierdre – Saline, MI 2/20/2017
We have always like the service at this store. Did very well on our last vehicle. As soon as free oil changes from dealer were used up, came back to uncle Ed's.
Alexis – Ypsilanti, MI 2/19/2017
Brought my son's car in for a FREE oil change from a coupon from my first visit to Uncle Ed's! Aaron and his crew were awesome once again on my visit!
Elias – Ypsilanti, MI 2/18/2017
Always really friendly and pleasant visit
Alexis – Ypsilanti, MI 2/17/2017
This was my first visit ever to an Uncle Ed's oil shop. I was very impressed with the staff and the professionalism and attention to my needs were. Aaron did an excellent job explaining the Top Notch Service that is offered and his whole crew working with him was very friendly! I moved to this area 2 years ago and was driving back to South Lyon to get my oil changed because the I tried 3 other oil change places and they did not impress me at all. I have found my new oil change place close to me home! Thanks for the great experience (even though it is just an oil change).
Samantha – Ypsilanti, MI 2/16/2017
Although my wait was long (not the fault of any service technician), I appreciated their kindness and great service. They truly made me feel like I was #1 priority.
Brett – Ypsilanti, MI 2/16/2017
Ian and Michael B are great. Always take good of me. Remember me and welcome me back. All around good people.
Lee – Ypsilanti, MI 2/16/2017
Outstanding service, will definitely be back
Scott – Ypsilanti, MI 2/11/2017
Everything was great, and would recommend to a friend.
David – Ypsilanti, MI 2/11/2017
Prompt friendly service as usual! Used the one day 1/2 off oil change promotion. Thank you for such great savings!
David – Ypsilanti, MI 2/11/2017
Great service, technician forgot to add my survey coupon requiring the ticket to be voided. Issue was corrected promptly and without inconvenience.
David – Ypsilanti, MI 2/11/2017
Always get great service from Uncle Ed's! Thanks for the email promotion!
Christina – Ypsilanti, MI 2/10/2017
Staff friendly and pleasant. Great customer service.
Karen – Milan, MI 2/10/2017
Seemed a litle bit more then 10 min for my oil change
Dave – Ypsilanti, MI 2/10/2017
Your service costs way too much. I can purchase my own mobile synthetic oil for about $26, my own filter for $10, and go to my local dealership and pay $14 in labor for an oil change. That's a total of about $50 out of my pocket.
On top of the oil change, they check my fluid levels, tire pressure, battery levels, cabin filter, and give my car a quick wash.
You all charged me $112.57 for the same service. Outrageous. Your customers must be complete idiots to think you're giving them value at anywhere close to a competitive rate.
I will never get an oil change at your business ever again until you charge the same as a dealership, which is a shame because I need an appointment at the dealership and it takes an hour or more for it to get done.
C?? – Ann Arbor, MI 2/9/2017
Michael b, ian m, and destin s were absolutely pleasent and joyous to interact with and i think they all deserve a raise!
Dennis – Ypsilanti, MI 2/7/2017
Destin Ryan Dylan and Steven are absolutely outstanding. Very professional and knowledgeable. I felt like I received and education about my personal vehicle. They were not salesman but true techs. I honestly look forward to retuning.
Julie – Ypsilanti, MI 2/5/2017
Excellent service as always!
Russel – Ypsilanti, MI 2/5/2017
Always have great service at the establishment, no complaints
Susan – Ypsilanti, MI 2/3/2017
The group at this location is very friendly, knowledgeable and thorough. They take good care of me every time I stop in.
Michelle – Ypsilanti, MI 2/1/2017
I came in on Monday for an oil change and windshield wiper replacements. I had a wiring issue with my headlight but they offered to take a look at my headlight anyways and let me know that they could replace my wiring harness if I brought the part in, which they don't normally do. Aaron D helped me throughout the whole time (both times) and he was SO amazing and friendly. He took the time to make sure I had a great visit. These guys are awesome and I will always be a loyal customer to this location.
Steven – Ann Arbor, MI 1/31/2017
I had been to this shop several times in the past due to location due to where I lived. I moved north in Ann Arbor and use a competitor on Plymouth road most recently. I will never return to that spot and will always seek out the uncle eds that I visited today. The staff was amazing and I felt no pressure to buy any upgrades that were maybe needed. Kudos to this staff. I wish I had more cash to tip than I did!
Antonia – Ann Arbor, MI 1/30/2017
They all enjoyed their work and each other. Love going there.
Steven – Ann Arbor, MI 1/30/2017
Friendly, quick and professional team as I had today along with competitive pricing makes Uncle Ed the place to beat.
Joi – Ann Arbor, MI 1/28/2017
I drove by Uncle Ed's and stopped in because my tires were making a screeching noise and I wanted to know if that was normal after getting a rotation. Aaron took a look at my tires and saw that the front one was completely flat. With permission from Ian, he was able to replace my flat with the spare tire, free of charge! My experience was amazing, Aaron was so nice, helpful, and passionate about his job. The whole crew was very pleasant. My experience was wonderful, and I would highly recommend this shop to any and everyone. Thank you Aaron for demonstrating excellent customer service!
Ron – Ypsilanti, MI 1/27/2017
Very fast service.
Danette – Ypsilanti, MI 1/18/2017
Great service as always! The manager and service Tech were awesome and attentive!
Paul – Milan, MI 1/16/2017
Overall very good visit and service to my car.
Greg – Ann Arbor, MI 1/15/2017
Every time I visit Uncle Eds I feel like Im at a vacation time share presentation. Really pushy, trying to sell me things I dont know that I need. Friendly people but dang its irritating. I feel like George Costanza and his Johnson Rod comment
Vincent – Ypsilanti, MI 1/14/2017
DO NOT advise your salespeople to push additional services. It is highly annoying...
Tikyra – Ypsilanti, MI 1/12/2017
I didn't ask but a student discount might be cool to implement. I think this may have been the mist expensive oil change I've gotten in the area. Also the stickers for the window and milkrshr !
Dylan – Ann Arbor, MI 1/10/2017
As always, the team here is great. Told them I needed to be in-and-out and they got me taken care of very quickly. They even managed to notice a missing bolt on my skid plate and replaced it.
Jennifer – Ypsilanti, MI 1/9/2017
i feel that antifreeze being topped off should not be considered xtra. if we as customers are choosing uncle eds to change our oil and fluids, they should also include antifreeze.
Tanya – Ypsilanti, MI 1/7/2017
I have been coming to Uncle Eds for 20 years and have always been pleased with the service. Professional, courteous, and thorough service.
Katrice – Ann Arbor, MI 1/6/2017
My technicians were great
Halle – Ypsilanti, MI 1/6/2017
The visit was very nice and quick. They clearly explained everything they were doing. The prices are also very fair.
Andrew – Ypsilanti, MI 1/6/2017
Everyone was really friendly. Caleb was very knowledgeable and explained things well. They were a fun group. I'll definitely be back.
Wanda – Ypsilanti, MI 1/5/2017
This location is one I have been going to for a long time. I feel like a queen when I leave. Awesome customer service!!!
Doug – Ann Arbor, MI 1/4/2017
Staff was friendly and courteous. I've been going to this location for years and I am totally satisfied with the level of care I receive.
Kandice – Ann Arbor, MI 1/4/2017
no comments about today's service
Amanda – Belleville, MI 1/3/2017
Excellent service and staff rarely seen now a days.
Sabrina – Ypsilanti, MI 12/30/2016
I visited Uncle Ed's for the first time early in 2016 after being disappointed by the service/price at my local dealership. I'd gotten some coupons in the mail and decided to try it out and I'm so glad that I did! As a young female, it doesn't take much to feel uncomfortable when it comes to car maintenance...but every single employee there makes you feel welcome and valued. I appreciate that they explain every step of your service in layman's terms and tell you exactly which services you need and why. Little things, like introducing themselves and squatting down to talk to you by the door while you're sitting in the car, make a big difference. While the final bill usually comes to more than I'd like (I have an '06 Altima with lots of maintenance needs), I ALWAYS leave feeling satisfied. I've never felt like they're throwing in unnecessary services/repairs or overcharging me, and they always have tons of coupons you can use! I will continue to return for my future oil changes as long as I'm near an Uncle Ed's. Thank you!
Kim – Ann Arbor, MI 12/30/2016
mngr Ian is great there - the whole group works well
Miranda – Ypsilanti, MI 12/30/2016
This place is (forgive the pun) a well-oiled machine! Fast, Friendly, and fun. Ian, the manager, was very professional. I didn't know much about my cars needs, but everyone was patient and kind, and never condescending. Dylan A was great. He was very confident and approachable, and I felt very comfortable leaving my car in his capable hands. I would absolutely come back here, if for nothing else, for Dylan's phone number.
Dylan – Ann Arbor, MI 12/28/2016
The guys there are awesome and friendly, I will continue to go back as long as I live in the area.
During my most recent visit, someone had called in with concerns about their car leaking fluid. The manager proceeded to send one of the other employees to drive to their location and follow them back to the shop to ensure a safe arrival. Awesome dudes.
Linda – Ypsilanti, MI 12/28/2016
None at this time
Vickey – Belleville, MI 12/27/2016
The only suggestion I have is to post the cost of your services. I was not happy that I was charged $85.00 and you could not even do all you offered because of lack of access to the areas in my car. I would only recommend you for older cars, not new cars. Thou the service was great and friendly and good.
Lillie – Ypsilanti, MI 12/27/2016
Fast, friendly service by Ryan and Michael who alerted me to a failing battery but didn't push the sale on me. I appreciated how Ryan showed me the transmission fluid and oil level after the service.
Amos – Ypsilanti, MI 12/17/2016
Coupon was also an incentive
Greg – Britton, MI 12/13/2016
This time around, the staff seemed new or something, because the service time was way more than I expected.
Yvette – Ypsilanti, MI 12/12/2016
The manager on duty Andrew V. was excellent and professional. Dylan the advisor when through all my options and answered all my questions.
Michelle – Ypsilanti, MI 12/7/2016
Keep up same excellent service.
Sydney – Ypsilanti, MI 12/6/2016
Very expensive compared to others.
Allison – Ann Arbor, MI 12/5/2016
Excellent service -I have recommended it to people and will continue to do so.
Wanjiang – Ypsilanti, MI 12/5/2016
Braden – Ypsilanti, MI 12/4/2016
Shop was quite busy for only 3 employees working. Wait time was much longer than usual.
Allison – Ypsilanti, MI 12/4/2016
Oil changes are over priced. The staff is why I keep returning. Ian allowed me to annoy him with all my questions till I felt confident enough to leave. Ian checked everything I asked him to check and explained it well.
Brent – Ann Arbor, MI 11/27/2016
The manager was well engaged with the staff, increasing accountability. Over the years I've been to many of your locations; and none seemed as "well-oil" as this visit. As a manager of service excellence in the healthcare industry, all I can say is BRAVO!
Chris – Belleville, MI 11/25/2016
All we can say is wow! This team gave complete top notch service. Very professional, very friendly, very focused on safety and the customer experience. This location has earned our return business.
Chris – Belleville, MI 11/25/2016
A very well trained team. Communication was awesome. The most friendly and courteous crew we've encountered. We enjoyed the visit for service. Uncle Ed has earned our business today. Ian and Mike were extremely friendly and professional.
David – Ypsilanti, MI 11/22/2016
The store was very busy earlier in the morning. I decided to return later in the afternoon and was serviced right away! This was the first oil change on my new vehicle, which is the fourth I've trusted to Uncle Ed's! Thanks for the great service, it keeps me coming back!
Bill – Ypsilanti, MI 11/21/2016
Very good service.
Michael – Ypsilanti, MI 11/19/2016
Will be back with all my vehicles. I was a loyal victory oil change customer. But they have changed for the worse. I like the location near Meijer and very friendly staff. Thanks.
Jessica – Ypsilanti, MI 11/13/2016
Just moved to the area and Uncle Ed's is close by. Very friendly and fast service.
Don – Ypsilanti, MI 11/12/2016
They make it easy.
Kathy – Manchester, MI 11/10/2016
Always great service and I can get in and out during my lunch hour.
David – Ypsilanti, MI 11/6/2016
I always get great service!
Bob – Ypsilanti, MI 11/5/2016
No comments, my service technicians was great and incredibly friendly. Good work to Lindsey and caleb
Mia – Ypsilanti, MI 11/2/2016
Excellent service! Fast and friendly!
Richard – Ypsilanti, MI 10/30/2016
I appreciate that you track what services I've had and let me know when I'm due. Service Techs aren't pushy either if you decide to hold off on those services.
Tiffani – Ypsilanti, MI 10/27/2016
Good service no problems to report
Neil – Ypsilanti, MI 10/27/2016
Slow. Always slow there. You should remove "10 minute oil change" from the Uncle Ed's sign because it always takes about 30 minutes once you get in the door.
Scott – Marshall, MI 10/27/2016
Everyone makes me feel welcome. Most folks recognize me. I come once every 3 weeks or so for 4+ years. Lindsey is always super kind!
Amber – Whittaker, MI 10/27/2016
Everyone was wonderful, especially Dylan! He was so informative and polite.
Scott – Ypsilanti, MI 10/24/2016
Great bunch of workers. Good chemistry they have. Very energetic. They work hard and make it look like fun. Very pleased with this bunch of workers!
Doria – Ypsilanti, MI 10/23/2016
Took a little longer than expected, but everything else was great!
Salvatore – Milan, MI 10/22/2016
The entire team was outstanding. Every person working there was happy and seemed to care about their job performance. thank you!
Nancy – Manchester, MI 10/18/2016
Emma – Ypsilanti, MI 10/17/2016
The manager is extremely knowledgeable and patient with the employees.
Devonyea – Ann Arbor, MI 10/15/2016
My service technician was extremely nice and knowledgeable!
Joe – Milan, MI 10/10/2016
I don't have any
Margo – Ypsilanti, MI 10/10/2016
Always great service from this shop, we will continue to bring our automobiles to this location.
Glen – Saline, MI 10/10/2016
I did not receive a receipt for this visit. One of the caps removed for the services performed was dropped and took a while to retrieve. I think this caused the tech's and myself to forget to get the receipt.
Sue – Ypsilanti, MI 10/8/2016
Sean – Ann Arbor, MI 10/6/2016
Philip – Ann Arbor, MI 10/1/2016
Great trainer was present
Winston C. – Ypsilanti, MI 9/30/2016
Ayize – Ann Arbor, MI 9/29/2016
I think that it's refreshing to feel like I'm being taken care of. The team was extremely pleasant and I love the fact that the work was continually double and triple checked.
1 – Ypsilanti, MI 9/25/2016
This visit was anything but a 10 m8nute oil change. The crew you had in the past was much more professional and efficient. After this visit today I don't ever plan on returning. What should have taken no longer than 30 minutes turned into 1 hour and 20 minutes.
Tom – Ann Arbor, MI 9/18/2016
Justin M changed my oil in under 9 min, and that's with a skid plate. The guys were great, they were friendly and they got the job done.
Larry – Ypsilanti, MI 9/18/2016
Jayse B And Ian M outstanding
Allison – Ypsilanti, MI 9/14/2016
Coupon off Google was great
Joyce – Ypsilanti, MI 9/14/2016
The staff was very courteous!
Jeffrey – Ypsilanti, MI 9/11/2016
There seemed to be an issue with the reminder ticket - it had to be specially printed
Anthony – Milan, MI 9/11/2016
Ian is always pleasant and well organized. I always get great service at this location.
Meghan – Ann Arbor, MI 9/8/2016
It was a great experience!
Eric – Ypsilanti, MI 9/7/2016
The workers at Uncle Ed's are always professional and courteous.
Lauren – Ann Arbor, MI 9/6/2016
On previous visits, additional services and various other oil types were pushed by salesmen. On this visit, the service technicians were very nice and did not push me to purchase additional items/services, but still made me aware of what they recommended for my vehicle.
Stephen – Ypsilanti, MI 9/4/2016
I always receive great customer service.
Jacquelynn – Ypsilanti, MI 9/3/2016
Michael B and Ian B were outstanding. I love their positivity, helpfulness, and experience. A really great team!
Wanjiang – Ypsilanti, MI 9/2/2016
Stephen – Ferndale, MI 9/1/2016
Outstanding! These guys are great. I came in because i thought i may have a low tire. Not only were my tires filled but the rest of my vehicle was inspected also. I was warmly greeted by mike who, with Phil performed a safety inspection of all my lights. Mike and Nick checked all my tires with NASCAR like speed and efficiency. The technicians checked all my fluids and showed them to me. They recommended services that would help my vehicle last longer. Ian, the manager, took the time to introduce himself to me and see how i was doing. This stood out because i could tell that they were busy, but i still received personal attention. That made me sure that my vehicle and I were in good hands. The team at Uncle Eds lived up to their reputation of Michigan's best today!
Lindsey – Pinckney, MI 8/24/2016
These guys operated almost like a pit crew. They were awesome, quick and efficient. Daryn was great!! Keep up the great work guys!
Linda – Ypsilanti, MI 8/24/2016
Deborah – Ypsilanti, MI 8/24/2016
I loved the service, people were awesome, just wish it was cheaper.
Tracy – Ypsilanti, MI 8/23/2016
Very friendly techs!
Sara – Ypsilanti, MI 8/22/2016
Absolutely amazing service! The guys were a pleasure to speak to and were extremely knowledgeable and thorough. They went above and beyond what I'm used to for a simple oil change.
Anthony – Milan, MI 8/20/2016
Mike and Ian were polite, professional, and fast. I always receive great service at this location.
Joo En – Ann Arbor, MI 8/17/2016
I don't have any suggestions. I'm satisfied with current service
Anna – Ypsilanti, MI 8/12/2016
My oil change, engine cleaning, and headlight change took an hour and a half. At the start of the engine cleaning they neglected to tell me that they only had one filter and needed two to complete the service, had to call the auto parts store to bring an additional filter and a headlight, which took well over 40 minutes to arrive, then told me that they were unable to change my lights because it would take removing the bumper. Once I told them I'd had my headlights changed here before, they were able to change the headlights, but it seemed like at that point they just didn't want to have to change them. The staff were nice but avoided me completely while I was waiting so that they wouldn't have to tell me that the filter was being delivered, and the manager was nice but I was still charged $204 with a very small discount even though I had to wait in my car for over 90 minutes for a simple oil change. Further, it was 88 degrees outside with a heat index reaching over 100 degrees, and because of the oil change I didn't have my car running so it was sweltering. I've been coming to Uncle Ed's for oil changing for over 10 years and I do not think I will return after this mess.
Scott – Marshall, MI 8/11/2016
Joseph – Altamont, MI 8/11/2016
I work all over the country. This was hands down best experience I've ever had at any business. Great attitudes and service. Will definitely be back! These guys need a pat on the back. Top notch service
Don – Ypsilanti, MI 8/10/2016
I always get treated well there. It's convenient, and the coupons are a nice bonus.
Kyle – Ypsilanti, MI 8/6/2016
Nice service for an oil change.
Merri – Ann Arbor, MI 8/5/2016
They were very busy, it took a while for oil change to be completed.
Jennifer – Ypsilanti, MI 8/5/2016
The crew was busy when I got there, but did a great job of working through everyone efficiently and still showed care. I trust the crew here to always tell me what needs to be done on my car and to do it right! Thanks Joel, Avery and Mike!
Ann – Whittaker, MI 8/3/2016
Love going there ,so friendly and quick !!!
Willie – Westland, MI 8/3/2016
I was very happy with the service and would mention your service to other.
Leebaan – Ypsilanti, MI 8/1/2016
James – Ypsilanti, MI 8/1/2016
great seeing you
Melissa – Ypsilanti, MI 8/1/2016
Very responsive staff that made me feel comfortable with receiving an oil change for my vehicle. Would definitely return.
Kimberly – Canton, MI 7/31/2016
The guys were very friendly, fast and assisted me with all my requests for service today.
Tony – Ypsilanti, MI 7/31/2016
Josh was shortstaffed today but still was able to provide me top notch service. He was polite, very well versed with your service offerings and did not panic at all despite being undermanned. Way to go Josh!
Jon – Ypsilanti, MI 7/30/2016
I have been going to Uncle Ed's for 10 years now, there are not many places that I am a repeat customer to butt Uncle Ed's will be one of them as long as I own a car that doesn't have a warranty
Vincent – Ypsilanti, MI 7/30/2016
Keep prices low and I'll keep coming back.
Jeffrey – Ypsilanti, MI 7/29/2016
Upselling kinda kills the deal. I want in and out fast and the time it takes for them to describe whatever up sell it is they think they can get you to buy, wastes a lot of my time. I have yet to actually get a 10 minute oil change.
Jeffrey – Ypsilanti, MI 7/28/2016
Don't try to up sell so hard.
Heather – Ypsilanti, MI 7/27/2016
Jayse was great
Marc – Madison Hts, MI 7/26/2016
Heather – Ypsilanti, MI 7/25/2016
Jayse and the manager are awesome
Ericka – Ypsilanti, MI 7/25/2016
The guys worked really hard. And it was extremely hot out. After they were done, I wanted to thank them for their service. I went to Wendy's and bought them Frosty's to help them cool off while they work and to show my appreciation for a job well done. Great Team
Amy – Milan, MI 7/23/2016
They made everything very entertaining!
Laura – Ypsilanti, MI 7/22/2016
Deidre – Ypsilanti, MI 7/22/2016
If I had to say anything, too loud. But that made them more efficient.
Teresa – Ypsilanti, MI 7/18/2016
Lower prices on some things would be nice.
Amos – Ypsilanti, MI 7/16/2016
Jerod – Detroit, MI 7/14/2016
Seems pretty steep for oil. 70 bucks for the high mileage is higher than anything I have ever seen.
Jeffrey – Ypsilanti, MI 7/13/2016
No thank you
Debbie – Plymouth, MI 7/13/2016
I like receiving coupons for services my car needs.
Jay – Milan, MI 7/12/2016
Brian – Belleville, MI 7/10/2016
Everyone was super nice and the store was very clean. They Chatted with us while still being professional and fun. Everyone seemed to have a good and positive moral which made for the best experience I've ever had getting a routine oil change! They even checked the lisince plate lights which I've never seen before.
Emma – Ypsilanti, MI 7/9/2016
Ian was very professional and knowledgeable. Even the way he interacted with the other employees was impressive. He's good at what he does!
Darrick – Ypsilanti, MI 7/5/2016
Staff is always friendly and professional.
The process is the key to Uncle Ed's success...never compromise on the entire process, perform every step to the utmost!
My only constructive criticism is there was some non-value added time waiting while 3 folks looked and talked about a 2nd car in an adjacent bay. This amounted to approx a five minute longer than necessary total time in the service. One tech could have stayed with me the entire time and finished sooner. There was just myself and 1 other bay being occupied during the time of my service.
Natalie – Ypsilanti, MI 7/1/2016
Very nice guys
Ellen – Ann Arbor, MI 6/25/2016
Joseph – Saline, MI 6/21/2016
Took too long and salesmanship was weak as I have worked as a service consultant for more than 4 years.
Michelle – Leslie, MI 6/21/2016
Usually in and out in under 20 minutes... After introduction, I sat and waited for nearly 25 minutes before oil change service was started.
Dominic – Ypsilanti, MI 6/19/2016
Great people good service
Angela – Ann Arbor, MI 6/18/2016
Excellent customer service
Khamaan – Ypsilanti, MI 6/16/2016
Sarah – Ypsilanti, MI 6/16/2016
Not very fast at all. Only one car in bay when I came in. Took 45 minutes for a standard oil change
Nicolas – Ypsilanti, MI 6/16/2016
This was one of the best oil change experiences that I have ever had. The manager on duty Ian was extremely informative and didn't make me feel pressured to upgrade to additional services like other companies have frequently done. The technician Malik was extremely friendly and did a great job in such a short period of time. We will definitely be returning to Uncle Eds.
Joan – Ypsilanti, MI 6/15/2016
Very friendly staff
Tanner – Harper Woods, MI 6/14/2016
honestly the great service is what keeps me coming back, all of the extra little things that they do keep my van in better running shape than other oil change places, and thats why I'm always going to come back to uncle eds
Laurel – Ypsilanti, MI 6/10/2016
Love the crew at my local Uncle Ed's. They are the friendliest people ever.
Aj – Ypsilanti, MI 6/9/2016
People were friendly and helpful.
Philip – Manchester, MI 6/3/2016
Katherine – Ypsilanti, MI 5/29/2016
Malik and the team were awesome and helpful.
Nathan – Ypsilanti, MI 5/25/2016
I was really surprised at the amount of knowledge they had, and the quickness of the visit. I will be back.
Garrett – Ypsilanti, MI 5/25/2016
Manager led by example
Zelda – Ypsilanti, MI 5/24/2016
The service was excellent. I can't begin to express the wonderful warm service from Elijah, Joshua, and Ian. I will definitely return. Thank you.
Joshua – Monroe, MI 5/23/2016
This is the only location I have ever used, but they are GREAT! I don't live in Ann Arbor, but when I am working in the area, I ALWAYS come here for service. Great friendly staff! And a complete and thorough job.
Sean – Milan, MI 5/22/2016
Liz – Milan, MI 5/22/2016
Great service and nice people.
Steven – Ypsilanti, MI 5/20/2016
Danika – Ypsilanti, MI 5/20/2016
Shawn – Saline, MI 5/19/2016
Bill – Ypsilanti, MI 5/14/2016
keep up the good service
David – Ypsilanti, MI 5/14/2016
I appreciated the manager providing advice on choosing an oil system cleaner versus a high mileage oil.
David – Ypsilanti, MI 5/14/2016
I service my two vehicles at uncle eds. I've begun pre-purchasing oil changes due to the discounted prices. My prepurchases appeared to complicate the ringing up process due to being purchased with my other vehicle. The manager remedied the situation by applying my prepurchase the day of service to my current vehicle while saving my previous prepurchase for my other vehicle since I alternate them.
Tyler – Ypsilanti, MI 5/14/2016
Ian was very helpful and polite and made sure I knew what was going on during my visit, Joshua was also very helpful. I will 100% be back and be sure to recommend uncle eds to friends and family.
Ulanda – Inkster, MI 5/14/2016
Uncle ed's oil shoppe is expensive the only reason I came today was because of the coupons
Alex – Ypsilanti, MI 5/14/2016
Ian manages this location really well!
George – Milan, MI 5/12/2016
The guys worked together well as a team and were very professional.
David – Ypsilanti, MI 5/7/2016
Saving on the cost of the oil change through prepurchasing makes me more likely to purchase other services/products!
Phyllis – Ypsilanti, MI 5/6/2016
Almost $50 for an oil change was double what I've been paying at a private shop.
Loved the service and professionalism today at Uncle Ed's but not sure I'll be back for double the price of what I've been paying.
Dain – Ypsilanti, MI 5/6/2016
Great and friendly service.
Ann – Whittaker, MI 5/5/2016
was great service and very friendly ,would recommend to my friends thank you
Arica – Ypsilanti, MI 5/4/2016
Nothing. It was a great visit.
Jamie – Belleville, MI 5/4/2016
The guys were very helpful
Tim – Ann Arbor, MI 5/2/2016
This shop always treats me and my family well. Thank you for having such a great store. Missed seeing Big Chris this visit. Must have been a day off. Great store, keep it up gents.
Amos – Ypsilanti, MI 5/2/2016
Pam – Ypsilanti, MI 4/30/2016
Very nice and friendly
Charles – Ypsilanti, MI 4/30/2016
I like your friendly service and knowlage and great customer service.
Allison – Ypsilanti, MI 4/17/2016
Thank you Kris L. and Josh for making my week better. Kris always asks me how I'm doing and about my last car issue (regardless if Uncle Ed's did the work). When Kris advises me about my car, he gladly will slow down when I ask to make sure I understand what the issues are. When I visit Uncle Ed's I feel less like I'm a customer at a business and more like I'm being taken care of by my best friend. That is what customer service is all about. Without this feeling of personal concern for my safety in my little Aveo I wouldn't feel compelled to return.
Robert – Ypsilanti, MI 4/14/2016
Kris and Zach were very good in their job and put me completely at ease
Dan – Ypsilanti, MI 4/11/2016
Dana – Ypsilanti, MI 4/11/2016
Joshua – Ypsilanti, MI 4/5/2016
Great visit as always, very satisfied.
Adam – Ypsilanti, MI 4/3/2016
I came in to have a tail light replaced. Even though I wasn't in for an oil change, the team offered to check my wiper blades, tires and fluids. I appreciated the friendly, professional service, as always!
Paul – Milan, MI 4/2/2016
Long wait prior to getting into the stall.
Eleanor – Lansing, MI 4/2/2016
Very friendly and professional staff!
Kitty – Ypsilanti, MI 4/2/2016
Brett – Ypsilanti, MI 4/2/2016
Guys are this location are energetic, enthusiastic and make you feel like they appreciate your business
Jonelle – Ypsilanti, MI 4/1/2016
Gervy – Ypsilanti, MI 3/30/2016
Visit was awesome
Jordan – Saline, MI 3/28/2016
Josh and his team were wonderful!
Hye – Ypsilanti, MI 3/28/2016
I like this this location because people are kind and fast. Keep up the good work.
James – Ypsilanti, MI 3/26/2016
Khamaan – Ypsilanti, MI 3/25/2016
I have none thanks.
Nancy – Milan, MI 3/22/2016
Donna – Britton, MI 3/18/2016
Amanda – Trenton, MI 3/17/2016
everyone on your staff was extremely helpful, honest and friendly they explained everything including the check engine light and didn't pressure me uncomfortably into things I didn't want but still I ended up spending more than I planned and left feeling like what I did get was needed.
Stephanie – Ann Arbor, MI 3/12/2016
Joe – Ypsilanti, MI 3/12/2016
The crew always does a great job
Julianda – Ypsilanti, MI 3/10/2016
Keep up The good work
Glen – Saline, MI 3/8/2016
This shop has always done a excellent job.
Stephanie – Ypsilanti, MI 3/8/2016
Manager was not very personable. The lady manager before him was great!
Michael – Ann Arbor, MI 3/7/2016
Mohammed – Ypsilanti, MI 3/2/2016
I'm so happy with the service, I wanted to change my oil but they inform me that I can still use my oil since it looks fine. I appreciate their honesty, and that is why I prepaid for the oil change. Your employee are in a high level of customer service.
Tim – Ypsilanti, MI 2/29/2016
I started bringing my vehicles to uncle Ed's a few years ago because I'm just getting too old to crawl under them anymore. I bring my favorite oil & filters, and they do the work. The location I visit has always treated my low mileage, high end vehicles with care and respect, however my last visit was completely different! There was only two people working and they both seemed to be lacking experience. They were very slow and sloppy, and treated my vehicle like a cheap hoopty. I watched from inside as the one checking the fluids, dripped oil and antifreeze on my motor and fender. Then watched the manager pour the oil in the funnel so fast it was splashing over. When the worker went to wash my windshield, he stood in front of the vehicle, and sprayed the cleaner across the hood. At no time did either slob pick up a rag accept to wipe there own hands. I felt dirty and disrespected when I pulled away and drove straight to the car was. If those two are there on my next visit, I won't even pull in!
Sean – Milan, MI 2/28/2016
Always happy at this location...
Doria – Ypsilanti, MI 2/27/2016
Everyone is great!
Nick – Saline, MI 2/27/2016
Corderro W and Michael B were excellent and very professional. Great job once again!
Merri – Ann Arbor, MI 2/26/2016
Amanda – Ypsilanti, MI 2/26/2016
Everybody awesome, super friendly, and attentive.
Patrick – Ypsilanti, MI 2/26/2016
Everyone was helpful and friendly.
Allison – Ypsilanti, MI 2/25/2016
My car had a blinking oil light, it worried the staff and I was advised appropriately. I came back because the business had a long history of my car. I'll keep returning because Chris bent over backwards to make sure he was fully informed on my vehicle. Chris looked up my history, talked to me about my car, and gave recommendations. Finally, Chris wished me happy birthday and listened to me as I went on a rant of my bad week. Chris did not only take care care of my car, he took care of me. I wish I could compliment his manager personally on the outstanding business standards and service the manager has set for the staff. Thank you!
David – Ann Arbor, MI 2/22/2016
no thank you
Bill – Ypsilanti, MI 2/22/2016
This visit was better than the one before
Don – Ypsilanti, MI 2/21/2016
Glad they checked my radiator fluid which was low.
Karis – New Boston, MI 2/21/2016
No comments to share.
Lisa – Ypsilanti, MI 2/20/2016
I love this place.....won' get my oil changed anywhere else! The people that work here are always friendly, funny and personable.
Terry – Ann Arbor, MI 2/18/2016
Always a pleasant experience at this Uncle Ed's
Frank – Ypsilanti, MI 2/16/2016
Richard – Ypsilanti, MI 2/15/2016
My window Coupon for 5 Dollar could not be used. They said I could not use it with other coupons. There was no disclaimer that said this on the window coupon. Also instead of using gimmicks like coupons. You should just charge your bottom prices for services rendered. No Hoops to jump through. That being said I always come to uncle eds for my services.
Dolly – Ypsilanti, MI 2/13/2016
All attendants were extremely nice.
Bill – Ypsilanti, MI 2/13/2016
Scott – Marshall, MI 2/12/2016
The disclaimer form regarding transmission flushes should be presented before the service begins not near completion. Let customers know real time for transmission fluid exchange is 35 minutes not 10 minutes as stated when asked. It made me late for one of my customers. I do not make my customers wait.
David – Ann Arbor, MI 2/3/2016
Easy in and out. Good job.ðŸ˜„
Nathan – Ypsilanti, MI 2/2/2016
Service was pretty good it was just overall pretty expensive
David – Ypsilanti, MI 1/31/2016
I really appreciate the discounted pre-purchase option.
Leigh – Ypsilanti, MI 1/27/2016
I always love the staff at this Uncle Ed's. Friendly, courteous & efficient (sp)!!
Rich – Pinckney, MI 1/26/2016
My 2010 Journey has had full synthetic oil since first oil change. I declined synthetic because I typically purchase Mobil 1 on sale at Costco and have dealer do oil change ( this runs around fifty dollars.) I had sticker shock when quoted price for synthetic at your shop. I opted for conventional oil and was advised this could ruin my engine. All reputable online sites, Mobil, Valvoline, etc. said changing from conventional to synthetic or vice versa was OK and basically the advice I received from techs at your shop was based on an old myth. I don't like to be subject to scare tactics for my auto care and visualized my 88 year old mother in the same situation. Shame on you!
Debbie – Ypsilanti, MI 1/26/2016
Always happy to take time to explain why my vehicle needs a service and very patient in answering my questions.
Sharon – Ann Arbor, MI 1/26/2016
Kyle – Ypsilanti, MI 1/23/2016
Bill – Ypsilanti, MI 1/23/2016
Seemed to be under staffed on a saturday mourning. Did not wash windows, or check lights
Elizabeth – Ypsilanti, MI 1/22/2016
I came in for a basic oil change, expecting it to be around 20-45 dollars, ended up spending 83 dollars, needless to say I am NOT returning. I did not see ANY prices for the services, they started to work on my car without giving me a quote of how much the service would be. Then they tried to sell me items that was not needed for my car, as in an engine flush due to dark oil which would have been 22 dollars, I declined due to what I knew was causing the issue. Then they tried to sale me a new air filter for 22 dollars, which I also declined since I know how to put an air filter in myself.
My windsheild wipers --which I knew needed replaced-- they said the wipers started at 9.99...they charged them for 11.99, if I would have known that I would have went and bought wipers at a automotive store.Then when I got out of my car I noticed they did not clean up the mess from oil drips on the hood and side of my vehicle. I felt they were trying to pressure me into services that I myself could have done, and the only reason why I went here was due to convenience and cold weather.
I later did the math myself, I could have changed my OWN oil for a lot cheaper than the service I received at this location, the break down is as thus: 5 quarts of oil: 8 dollars, oil filter: 6.54, new air filter: 8, 1 gallon of anti-freeze 5 dollars, new wipers 10 dollars for BOTH.
All together I could have saved more money if I did this myself, or went to the Midas in Ann Arbor or the Tuff's in Ypslianti which give student discounts, for 25 or 20 dollars, and offers the same service your business offers. Instead I wasted my time and money feeling as though I was scammed by your business. I am tempted to file a complaint with the better business bureau of Michigan.
I am going to make sure I tell others how not to go here unless they have around 80 dollars or more to spend on a basic oil change.
Gale – Ypsilanti, MI 1/17/2016
They did a great job!
Tim – Ypsilanti, MI 1/16/2016
I enjoy uncle eds service
Cindy – Ypsilanti, MI 1/15/2016
I came in because my car was acting up and was hoping they could help and Corderro W. was very helpful and knowledgeable and found out I had to much oil in my car and kind enough to let some out and get it to where it was supposed to be. Thank you again definitely will be back!
David – Ypsilanti, MI 1/15/2016
Fred and the rest made us feel as if we were the only thing that mattered during our visit. I did visit a competitor for my last oil change.(Mobil One in Royal Oak) I was pissed that you took away Mobil One option so I tried the competition, a mistake...I was told this time by Fred that I could still get Mobil One if I so chose? But decided to go with the Kendall because of Fred's testimony..I felt like I could trust him, not so at other places...Thanks for all the training and professional education you provide your employees, I will be back with all three of my vehicles...
Lloyd – Wayne, MI 1/15/2016
Quick and Knowledgeable knowledgeable.
Aaron – Milan, MI 1/14/2016
Always get great service, but crew that was there today was the best yet.
Scott – Marshall, MI 1/14/2016
Male service technician had some diction problems/speech issue. Could not understand what he was saying much of the time. Nice guy though.
Wanda – Ypsilanti, MI 1/9/2016
Very helpful, and nice to know I can come back and top off if needed. Love the guard on my windshield, with my wiper purchase. Always great service and love the coupons.
Adam – Ann Arbor, MI 1/9/2016
Friendly staff but, Corderro really went the extra yard in customer service , Corp material.
Erick – Ypsilanti, MI 1/6/2016
They broke my oil stick handle, so that I can't check my oil. The service charge to remove the stick is approx. $100.00 and a new stick is $25. I shouldn't have to come out of pocket especially after 5he holidays for this. No compensation? Pissed!
Janet – Ypsilanti, MI 1/3/2016
We prefer using Uncle Ed's over the dealership!
Eric – Ypsilanti, MI 12/29/2015
None at the moment
Don – Ypsilanti, MI 12/26/2015
They always treat me well.
Don – Ypsilanti, MI 12/26/2015
They always treat me well.
Kathleen – Ypsilanti, MI 12/24/2015
VERY FRIENDLY CUSTOMER SERVICE....GOOD ATMOSPHERE.... AND I WAS ABLE TO USE COUPONS! THANKS
Nancy – Milan, MI 12/22/2015
I went to Victory Lane to have my headlight replaced and they did not know how to do it; they left my battery bolts loose and were going to charge me $35 labor,until they said they didnt have the right light bulb. I left disgusted, bought my own bulb and went to Uncle Eds. They were courteous, efficient and informative. They tightened my battery bolts and changed my headlight within 15 minutes. I will be back.
Jacob – Westland, MI 12/20/2015
The employees where fast thorough and very polite and seem to enjoy there jobs.
Russel – Ypsilanti, MI 12/17/2015
I've been coming to get my Van serviced here for several years and have always been happy with the service. I particularly like the fact that every time I visit they make suggestions on additional service but do not push it.
I ask them to make note of what is needed, and almost every next visit I get done what they had suggested my last visit.
Jarett – Ypsilanti, MI 12/14/2015
Everything was great, if only the prices were right I'd be back time and time again
David – Ypsilanti, MI 12/12/2015
Great service at a great price!
William – Ypsilanti, MI 12/12/2015
Great service again
Katherine – Ypsilanti, MI 12/12/2015
Bill – Ypsilanti, MI 12/4/2015
Service was great keep up the good work
Lynn – Ann Arbor, MI 12/1/2015
I have been going to UE for over 10 years and I have NEVER had a problem with any aspect of my visits. The employees are always cheerful, respectful and courteous.
Karis – New Boston, MI 11/27/2015
I typical get my oil changed at one of your locations. I will not be ever going back to the Ypsilanti location - the person at the computer dos NOT listen at all. They put the wrong filter in he spent a lot of time not focused and whispering to his co-workers. He was extremely unprofessional. No attempt to build value or offer any coupons told me it would take hours for them to receive verification if I paid online. Very disappointed because usually I have a great experience.
Kimberly – Ann Arbor, MI 11/25/2015
Great customer service
Vicky – Hacienda Heights, MI 11/23/2015
I greatly appreciate the through explanation of what the car needed and what work was done. I also appreciated Jordan and Drew's graciousness and patience with me (the car that was serviced is my daughters--not mine so I did not know where things like the fog lights were)
Josh – Detroit, MI 11/22/2015
Excellent staff. Best oil change experience. I will definitely return.
Teresa – Ypsilanti, MI 11/20/2015
Very pleased with the cost, service received, and how friendly everyone was.
Sylvonna – Ypsilanti, MI 11/20/2015
Great service, as always!!!
Jodi – Ypsilanti, MI 11/19/2015
The manager and all technicians were pleasant and courteous, assisted with thoughtful advise and were professional in their performance.
Brittany – Westland, MI 11/19/2015
Great service as usual!
Kara – Belleville, MI 11/16/2015
Jeffrey – Ypsilanti, MI 11/16/2015
I own two cars and always get pure synthetic oil changes and only at Uncle Ed's for both cars. Your managers are always friendly and let me know about all current and future needs plus help me figure out how to use my coupons. Lindsay was especially nice and informative on my last visit.
Tony – Ypsilanti, MI 11/15/2015
The team at Uncle Ed's are always very helpful and friendly, the service is fast and high quality. However, compared to the competitor I use most often for oil changes (Belle Tire) Uncle Ed's prices are significantly higher. You can get a 10k mile full synthetic oil change for about $85 (plus they offer a $20 off coupon every month).
Lillian – Ypsilanti, MI 11/13/2015
I like that they work as a team
Merri – Ann Arbor, MI 11/13/2015
The guys are always friendly!
Claire – Ypsi, MI 11/12/2015
I didn't feel pressured to buy services I didn't need. This for me is more important than cost. That they also are keeping track for me what they recommend was also very helpful.
Ruth – Ann Arbor, MI 11/11/2015
Timing could have been a little bit better, but other than that, it was great!
Maria – Ypsilanti, MI 11/10/2015
Everything was great! Thanks!
Kate – Ann Arbor, MI 11/10/2015
I'm glad it didn't take two hours like Belle Tire told me.
Terry – Ann Arbor, MI 11/9/2015
"No tools" "No towels" Great staff!!
Julianda – Ypsilanti, MI 11/9/2015
Keep up the good work!
Chunxi – Ann Arbor, MI 11/7/2015
Very good service
Michael – Superior Two, MI 11/7/2015
Ask before dis assembling air cleaner ion my car it's relatively difficult and takes extra time
Neil – Ypsilanti, MI 11/7/2015
Very disappointed you got rid of mobil1 . Waited 20 minutes for them to get it in the store. I have pre paid for 2 more oil changes and will have to go through same crap with those visits. I have 4 vehicles all with mobile1 now I will have to look to take my business elsewhere. To bad.. Really liked uncle eds.
Patrick – Ypsilanti, MI 11/6/2015
The new manager Jordan was very nice - professional and thorough.
Jeff – Ann Arbor, MI 11/6/2015
Patrick – Ypsilanti, MI 11/6/2015
Jason – Milan, MI 11/5/2015
All the guys were great
Barbara – Ypsilanti, MI 11/4/2015
Isaac was very rude. Bathe manager Lindsey was very nice and was able to the visit better.
Joshua – Ypsilanti, MI 11/3/2015
Awesome service as always. Totally satisfied.
John – Ypsilanti, MI 11/1/2015
It was a little slow.
David – Ypsilanti, MI 10/31/2015
The advisor inadvertently missed my 2nd coupon before running my credit card. The advisor offered a discount on my next visit. However, I requested that the error be corrected the same day. The manager voided the invoice and re-ran my card with the correct coupons without concern. The advisor and manager were apologetic and professional handling the error. Top notch customer service keeps me coming back! Thanks Uncle Ed's!
Joshua – Ann Arbor, MI 10/27/2015
I loved seeing Lindsay! So great to see a woman working in a male dominated field! She was super fast and helpful. Explained everything so well to me. She also was super kind while my baby was fussing in the backseat. :) I can't wait to see her again at my next oil change!
Also, it's super great how fast the oil change was because with a baby in the back seat you don't want to be waiting long for the oil to get changed.
Scott – Marshall, MI 10/27/2015
Lindsey is outstanding! She recognizes my vehicle before I pull in and makes me feel like a valued customer every time I come in. She is an outstanding part of the team. The quality of the machine like process makes me confident int he work. Amazing how they can be so consistent and still find the ability to make me feel welcome without fail.
Krystal – Ypsilanti, MI 10/23/2015
Very professional, fast, friendly and accurate employees
Brandie – Ypsilanti, MI 10/19/2015
The service I have received every time has been outstanding!!
Charlotte – Ann Arbor, MI 10/15/2015
Too much upselling. I quit my old place because of this
Carol – Saline, MI 10/14/2015
Great staff. Happy and worked well as a team. Knowledgeable manager and very personable
Rachel – Ypsilanti, MI 10/13/2015
The staff that helped me today were absolutely amazing!! Very friendly, and helpful. They knew I had a time limit and with everything I needed to get done, they got it done in time and talked me through everything and were willing to work with me.
Lisa – Ypsilanti, MI 10/5/2015
Low tire pressure light was on at visit. Asked tech to check tires carefully because of this. Light flickered for the next day. When I checked pressure myself, two of four tires were low. Filled them myself, and haven't had a problem since. Not happy about that.
Sarah – Ypsilanti, MI 10/5/2015
Needed a location which was open late, and was thrilled that the staff explained everything in simple terms and I knew exactly what I was paying for.
Madison – Ypsilanti, MI 10/5/2015
Service was excellent!
Greg – Ypsilanti, MI 10/4/2015
Team was great. Very helpful. Jordan, Fred and team were very helpful and knowledgeable.They went out of there way to ensure everything was perfect before I left.
Sabrina – Ypsilanti, MI 9/29/2015
Every single one of the employees who were working in the shop during my visit were extremely helpful, friendly, and knowledgable!
Annise – Ypsilanti, MI 9/29/2015
I came in around 3:00 pm today 9/29/15 & I had to leave because the service was really slow and I had a lunch date with my best friend at 3:30 but I saw the team was really busy, so I told them I would come back after lunch.. And I did come back around 5:30 and it was a different set of people, the only face I seen again was Jordan C. this time the team really, really, really took care of me.. Scott T. proceeded to check all my lights and my tire pressure but I told him don't even bother because I had came earlier & they already did that.. I can tell he was new he was just following the rules. Anyway, Jordan C. told me I needed 2 new air filters, my engine & fuel flushed.. I opted to go with the filters & the engine flush.. Jordan C. & Michael B. Both took REALLY great care of me, answered all my questions, redeemed my coupons with no problem and sent me on my way. Jordan C. even went the extra mile to ask for my ID because the back of my credit card says "See ID" most places don't do that, they don't care they just want the tab paid. I always have the best service here, I don't go anywhere else, I always come back to uncle Ed's as well as recommend it to my friends & family.. It's a really great team here, it's also one other person that is always so nice but I can't remember his name.. He wasn't there today, I know he is a manager tho, shorter hair, wears glasses, kind of tall, solid frame.. Whoever he is, he's awesome as well. I just love this team! Keep up the great work guys, it's very appreciated :)
Thomas – Ypsilanti, MI 9/29/2015
Came at lunch because you guys are usually quick. Would have appreciated a more accurate estimate for time needed for additional services so I could come back next time if it was too long (which it was). Otherwise very happy with the service.
Sandra – Ann Arbor, MI 9/27/2015
Takeshia – Ann Arbor, MI 9/26/2015
Staff was friendly and it is always nice to see Lindsay as the group as a whole provided great service!
Hannah – Ypsilanti, MI 9/25/2015
I am very neurotic about my car. It's an older VW Beetle, and it's my dream car. I take as good of care of it as I can. I've been to Uncle Ed's before and the service has always been perfect! Aside from the privet nature, I've always been happy with the service I have gotten from Uncle Ed's. This past visit was a NIGHTMARE. A few of the technicians were running around like they had no idea what they were doing. I was there for 45 minutes. 10 minute oil change, HA! The technicians did not check my tire pressure, when they checked the air filter, they disconnected an air sensor and did not reconnect it - I called the store and manager Jordan came to my rescue. When they checked my anti-freeze, they actually took so much put that I had to replace it when I got home because my oil temperature light was flashing. My car nprmally gets 25 miles to the gallon, but since this oil change I have only gotten 20 mpg. I am very disappointed in the service I received.
Richard – Ypsilanti, MI 9/25/2015
Excellent service as usual. Great suggestions for increasing the performance of my vehicle. They always keep me coming back.
Allie – Ann Arbor, MI 9/24/2015
Very professional and quick service!
Dinesh – Ypsilanti, MI 9/24/2015
Jordan, Isaac and Michael were super helpful and did a great job on my car as always.
Kaboris – Ypsilanti, MI 9/20/2015
Lou Ann – Milan, MI 9/19/2015
It was great
Phil – Ypsilanti, MI 9/18/2015
Don't have any
Bill – Ypsilanti, MI 9/17/2015
Changed managers but still got great service
Mike – Ann Arbor, MI 9/16/2015
Joseph – Milan, MI 9/14/2015
Technicians very friendly and hard working!
Anthony – Ypsilanti, MI 9/10/2015
Very kind and thurough.
Colleen – Ypsilanti, MI 9/8/2015
Uncle Ed's is the only place I go for routine maintenance.
Brian – Ypsilanti, MI 9/5/2015
Lindsey was great!
Tim – Ann Arbor, MI 9/4/2015
Always outstanding service
Kendra – Ann Arbor, MI 9/4/2015
Jeffrey – Ypsilanti, MI 9/4/2015
Doesn't always have to be an upsell...
Jennifer – Ypsilanti, MI 9/3/2015
Very friendly service , great job explaining everything .
Maritza – Ypsilanti, MI 9/2/2015
Great team work.
Ethan – Ypsilanti, MI 9/2/2015
The service and atmosphere were outstanding. I will be recommending this location and staff to anyone in the area I know of in need of service.
David – Ypsilanti, MI 8/31/2015
I met the new manager, Jordan who was very professional. Fastest oil change i've ever had!
Ron – Milan, MI 8/30/2015
I have always had great service from this Uncle Ed's location. On this visit Lindsay, the Service Advisor, was especially helpful.
Brian – Ypsilanti, MI 8/29/2015
Jordan, Aalon and Issac were amazing! All went over and beyond to help me and answer any questions I had. Great customer service. ...equal or better to Zingermans
Rebecca – St Clr Shores, MI 8/27/2015
Very professional staff and efficient service. I appreciate the friendly and courteous welcome of the staff. Fast service every time.
A – Ypsilanti, MI 8/27/2015
It was a great job. Wish we lived in Michigan so we could come back.
Kathy – Manchester, MI 8/24/2015
Always great service
Jeffrey – Ypsilanti, MI 8/24/2015
Good as usual
Scott – Ypsilanti, MI 8/24/2015
The people skills of ALL employees that serviced my vehicle was impressive. Their Friendliness without coming off as contrived was very nice. A good bunch of workers!
Tim – Ann Arbor, MI 8/23/2015
I've used this Uncle Eds place for over 8 years now. My wife even feels comfortable coming here without me. Thank you for great service and as always quick service. Keep it up and we will be back. Like next month when my Pacifica needs service
Erin – Ypsilanti, MI 8/17/2015
Excellent staff (especially AGM Lindsay and GM) who went above & beyond, and quickly. Helpful with a range of issues. Gave useful recommendations for the future health of my vehicle. Friendly and energetic.
Joe – Ypsilanti, MI 8/17/2015
I have never been to a shop to have my oil changed where the tech's were as professional, friendly, and personable as they were today.
Sylvonna – Ypsilanti, MI 8/17/2015
I've been a long-time loyal customer of Uncle Ed's (at this location specifically) because the service I receive is always THE BEST! I always feel well taken care of, fully informed, and appreciated. You can tell the staff truly enjoys being there, and that makes me want to continue being a customer for a long time to come!
Claire – Ypsilanti, MI 8/15/2015
I have always had great service at uncle Ed's, and despite working at a Ford dealership I will continue to get my oil changed here because of the quick service and friendly technicians
Brook – Ypsilanti, MI 8/11/2015
I had a morning appointment, it went very fast and the people who assisted me where very nice and professional.
Matthew – Ypsilanti, MI 8/11/2015
$74 for an oil change is theft! If I wasn't in a pinch & my dealership could have got me in I would never set foot in your establishment!!! It was implied it would be a $35 change & then he hit me with a $74 because it "needs synthetic" and "my vehicle required a quart more than 5 quarts".
So pissed off right now...NEVER AGAIN!
Pam – Ann Arbor, MI 8/11/2015
there is nothing I could say to make it better. I had very good service!
Mary – Ypsilanti, MI 8/10/2015
Everyone was fast, efficient & pleasant.
Tony – Ypsilanti, MI 8/10/2015
I wouldn't go anyplace else for an oil change! Excellent service!
Lynn – Saline, MI 8/6/2015
Always excellent service at this Uncle Ed's. Truly appreciate Jorge.
Julianda – Ypsilanti, MI 8/4/2015
Great quality service
Terry – Ann Arbor, MI 8/3/2015
It's always a pleasure going to this Uncle Ed's
Katherine – Ann Arbor, MI 8/1/2015
What brought me back was great service and emailed coupons
Mary – Bay City, MI 7/30/2015
Employees are always friendly, helpful and efficient.
Daniel – Milan, MI 7/30/2015
The 10 minute oil change took about 30. It took at least 5 minutes until they even scanned me in and got started. Usually very good, so I will be back, but this time stood out.
James – Ypsilanti, MI 7/27/2015
The service was slow and the tech doesn't stay servicing a vehicle in aan efficient manner. It was also a 90+ degree day and the manager was berating an employee for drinking water! As I waited, the manager had a minutes long session with this employee who was asking for a final check on my vehicle so I could pay and exit. Not a very good visit.
William – Ypsilanti, MI 7/24/2015
Was hoping it'd be 15 mins-no wIt in front of me and still took 30 mins. I was given a coupon for 15 off next visit. I feel this should have been applied to this visit. I can save 10 by buying your service on line.
Tom – Ypsilanti, MI 7/23/2015
The service crew of Joel F, Michael B and Brandon R were courteous, professional and easy to work with. The work was completed quickly and thoroughly. Options were made available without any pressure sales techniques.
Laura – Ypsilanti, MI 7/23/2015
I was not happy with the service I received. The guy lied to me about how much the oil was going to be and what I needed for my car and I was charged $71 dollars after using my coupon for $15 off. I could get the same exact oil at Walmart for $16. He told me it would be $40 dollars elsewhere to get me to stay with them. I will never come back to this place and I will never recommend anyone to go here. The whole place is a complete rip off.
Anastasia – Ypsilanti, MI 7/20/2015
I'm was totally dissatisfied with Isiah. I' believe her was the manager. He was extremely rude to his staff. I felt embarrassed for the guys working on the cars and they young man escorting us into the bay. He kept yelling "no standing around" when a young man was at our window explaining he clipped a piece of my bumper into place. I felt very bad for the young man. Isiah was way out of line. All 3 gentleman that were explaining things to me and helping service the car were very professional and courteous except Isiah. I'm disappointed with his behavior especially since he should be a leader as a manager.
Benjamin – Ypsilanti, MI 7/19/2015
The wait time was higher than usual due to there being only 2 employees working. Despite that, they were both working quickly & efficiently together. The lack of even a small fan to keep the work area even slightly cooler for them must be an OSHA violation though. The temperature was in the mid-80's with a high humidity factor bringing the heat index to nearly 100. I had to sit in my car with the engine off during my visit, but those poor employees had to run and work in that heat. As a medical worker, I have run calls on people who have suffered heat stroke before. Just keeping hydrated is not enough if the electrolytes are not replaced & the core temperature lowered. If a company such as Uncle Ed's cannot afford to take better care of their employees by installing fans, then they also clearly cannot afford my business. (Please forward to the appropriate individuals. )
Lyndsey – Ypsilanti, MI 7/14/2015
Overall it is overpriced. Both times it has been over 100. Each time additional services were offered. I felt pressured to accept them. Where I previously had my car serviced , in another state, I paid $20 for an "early bird special" or $30 normally and o ly every 3rd or 4th oil change would they ever suggest other things.
Charlita – Ypsilanti, MI 7/12/2015
I just happened to stop by the Ellsworth location on my way to Canton, and was very pleased that I did! The Asst. Manager, Issac, was extremely helpful, especially when it came to resetting my oil change indicator. I also noticed that there was a new employee training during my visit, and the support and positive feedback he received from Issac, and the other tech on duty was very cool to witness. Isaac seems to be a great manager, and I plan to return to this location for my next oil change. Thanks!
David – Ypsilanti, MI 7/12/2015
The service was exceptionally fast today!
Bill – Ypsilanti, MI 7/12/2015
Ashleigh – Ypsilanti, MI 7/10/2015
Everyone very, very helpful and friendly, especially Jake!
Kelly – Ann Arbor, MI 7/8/2015
I had an excellent visit!
Tina – Ypsilanti, MI 7/7/2015
Aaron – Ann Arbor, MI 7/5/2015
The only comment I have is that the person helping me was unable to locate the dip stick for my transmission fluid and thought that the car did not have one, even though it does.
Other than that, top notch job making sure I knew what was going on and that I was taken care of quickly.
Vincent – Ypsilanti, MI 7/3/2015
I was overdue for an oil change.
Kimberley – Ypsilanti, MI 7/2/2015
Suzy – Ypsilanti, MI 7/1/2015
Technicians very personable, capable & professional.
Paul – Milan, MI 6/29/2015
Isaac, Jonathan and Michael did an outstanding job on the oil change! I use to go to Victory Oil Change and I had a very poor experience. I've been coming to Uncle Eds for a few years and the way the staff represents your company is impeccable . Hold on to Isaac his people skills, his attention to detail is impressive !!! Thanks for the great service!!!
Duffy – Milan, MI 6/26/2015
Very friendly and excellent service. Will definitely be back again.
John – Kewadin, MI 6/26/2015
Prompt and polite service.
Janice – Ypsilanti, MI 6/25/2015
Both of the gentlemen that serviced my vehicle was both courteous and prompt. They explained everything as they were doing it. Excellent job!
See you in 3 months!
Drew – Southfield, MI 6/23/2015
Amazing service and awesome people!
Jennifer – Ypsilanti, MI 6/21/2015
No & Nate were very helpful. They even pointed out damage to one of my tires and suggested a local shop where I could get it fixed so it didn't pop!
Doria – Dearborn Hts, MI 6/21/2015
Love the staff, and the service!
Tim – Ann Arbor, MI 6/18/2015
Phil, Jorge and all the guys at this store are OUTSTANDING. I'm in the customer service business and these guys nail it EVERYTIME I come in this store. Great job, keep it up. My wife even feels comfortable coming into this store. That says alot about this staff. Thank you, I will continue to bring my business to this store.
Kyle – Ypsilanti, MI 6/17/2015
The sign advertises a 10 minute oil change. I was the only person in a bay, and it took roughly 40 minutes to complete the service. I think one of the technicians was training, which I think is great, but there were 3 people there, and I felt like I was misled by the 10 minute advertisement.
Marshall – Ypsilanti, MI 6/17/2015
William – Ypsilanti, MI 6/14/2015
coupons in mail make it easier to use
David – Ypsilanti, MI 6/14/2015
Due to receiving the $20 rebate, I was able to have additional upgrades completed. Thanks for the savings.
Bill – Ypsilanti, MI 6/14/2015
mailed coupons are great
Rebecca – Ypsilanti, MI 6/12/2015
I visit this shop to have my fluids and tire pressure checked regularly. I have interacted with Michael, Phil, Lindsay and Jorje, among others. The staff at this location regularly go out of their way to be helpful to me, even when I'm not there spending money. In particular, Phil is quick to notice things on my car that need attention. I appreciate the staff at this location so much that I wouldn't go anywhere else.
Mouna – Ypsilanti, MI 6/9/2015
Alicia – Ypsilanti, MI 6/9/2015
It would be very helpful to advertisement prices or give estimates with the estimated time of 10min
Dayna – Ypsilanti, MI 6/8/2015
Mark – Ypsilanti, MI 6/7/2015
The manager was excellent on Sunday
Steve – Ypsilanti, MI 6/6/2015
Manager ran an excellent crew. I watched as he trained and mentored a newer associate in role model fashion. I think his name was Jorge.
Takeshia – Ann Arbor, MI 6/6/2015
The technician Lindsay, is very nice. I saw her interact with everyone she served all her customers with a smile. When you have great customer service it makes you want to come back! Thank you!
Lee – Ann Arbor, MI 6/5/2015
Lindsay did an amazing job taking care of all of my needs and I am extremely satisfied with my visit.
Joseph – Ypsilanti, MI 5/31/2015
Mohamed and Lindsay were fantastic! Friendly, helpful and not pushy at all.
Audra – Ypsilanti, MI 5/30/2015
They do not make you feel like a stupid woman.
Tim – Ann Arbor, MI 5/28/2015
Phillip is ALWAYS outstanding and remembers me and my car. Never pushes anything I don't need. That is why I'm a regular customer to this place and will be. Thank you for having such great staff members at your Ypsi / Carpenter/Ellsworth location. Keep it up.
Betty – Dearborn Hts, MI 5/26/2015
Lindsey and her staff were very nice, worked well as a team. I was very impressed.
Allison – Ypsilanti, MI 5/21/2015
Best service ever
Randy – Ypsilanti, MI 5/20/2015
should offer coffee to customers while waiting.
John – Milan, MI 5/12/2015
I'm not sure of the exact store code, but I went to the Uncle Ed's location in Ypsilanti, Michigan.
Liz – Milan, MI 5/11/2015
Jon – Ypsilanti, MI 5/10/2015
Rebekah – Ypsilanti, MI 5/8/2015
The entire visit was excellent. The staff was attentive and quick. Their job was done well. My only complaint is that I felt pressured to purchase more services and more products that I wasn't interested in initially. What I thought would be a $50 oil change soon turned into an $89 investment and that was after refusing some of the additional services that were strongly recommended.
Linda – Saline, MI 5/7/2015
I went to a dealership for an oil change prior to returning to Uncle Ed's and will not be returning because of the great service provided at Uncle Ed's.
Alyssa – Milan, MI 5/6/2015
Lindsey was amazing.
Leigh – Ypsilanti, MI 5/5/2015
Lindsay & Mo & Phil were fabulous. Very helpful, nice and made me feel at ease throughout my oil change.
James – Ypsilanti, MI 5/4/2015
Pleasant experience. Your staff are excellent salespersons but not pushy.
They suggested I come in after 5 months and they would replace the wiperblades I just purchased free of charge no questions asked. Is that a standard Uncle Ed policy?
Jennifer – Ann Arbor, MI 5/3/2015
Three cars came in at the exact same time, with me as the last, so I am empathetic to the delay and subsequent rush to get things done as quickly as possible. THe manager was telling his crew to do one car at a time and not to take any shortcuts to make sure everything was covered. However, by the time it got to my car, that was no longer the case, and I had to remind the staff to check my tires (as I knew they were low and no one had attended to them) and it wasn't until second inspection that they noticed they hadn't topped off the wiper fluid.
I absolutely LOVE Uncle Ed's and wouldn't dream of going anywhere else, but my visit this time wasn't nearly as thorough as previous visits. However, everyone was still incredibly nice, professional, and apologetic. :)
Emily – Ypsilanti, MI 5/3/2015
Appreciated the first time discount but paid as much as I would a dealership. However, it was a much faster process and employees didn't waste time.
Katrina – Ann Arbor, MI 5/3/2015
I just really dislike how they always push other services on you. I feel every time I go in I automatcly just say no to everything. It might come off more honest if they only brought to your attention the things that really need to be done.
Stanley – Grass Lake, MI 5/2/2015
My service advisor was very knowledgeable and professional. The entire team did a great job.
Kisha – Ypsilanti, MI 5/1/2015
Lindsey was an awesome technician
Wallerend – Ann Arbor, MI 5/1/2015
Phillip M. (Manager) and Michael B.(Technician) was simply fantatstic!! With a very positive and professional attitude, they provide us with the best customer service ever! I was quite impress and will gladly go back for my next oil change. Thank you and keep up the great work!
Daisy – Ypsilanti, MI 4/30/2015
We love the service and would never go anywhere else :)
Rickinah – Ypsilanti, MI 4/30/2015
Lindsey was amazing. Her and her team, now known as the Dream Team, took very good care of me. They were fast, friendly, energetic and efficient. They all seemed happy to be there, made me feel comfortable and I even learned a few things about my car I never knew about. I will definitely be returning for future services.
Bridget – Ypsilanti, MI 4/29/2015
Always great service at this location!
Daniel – Ypsilanti, MI 4/27/2015
The employees were fantastic. Everyone was friendly and most importantly it was very low pressure.
Christopher – Ann Arbor, MI 4/25/2015
Sheena – Ypsilanti, MI 4/21/2015
The service was quick and friendly
Nick – Saline, MI 4/18/2015
Jorge T, Mahdi A, and Mohamed E were superb as always. I will return again and tell others.
Donatus – Ypsilanti, MI 4/16/2015
I experienced a great teamwork player among your staff on this uncle Ed's Oil shop, and want to great job ! to this team.
I got a highly distinguished service and advice from this shop unlike else where I have been in over the years in this community. Kudos ! to your team members.
I will continue to be a regular customer over there.
Cynthia – Ann Arbor, MI 4/12/2015
Doug – Ypsilanti, MI 4/12/2015
Very friendly staff, they were engaging in conversation and didn't make us feel like we were just another customer. Very pleasant experience. They are up front and informative. I will only ever use uncle eds oil shoppe
Julie – Ypsilanti, MI 4/9/2015
This was my first time getting an oil change at uncle eds. The customer service advisor Lindsay was so nice and helpful. She was very thorough and knowledgeable about her job. She seemed like she really enjoys her job and it shows through to the customer. Everyone who worked there was also very friendly. I will definitely be coming here for my future auto needs.
Gretchen – Ypsilanti, MI 4/8/2015
Jorge has always been excellent.
Today the staff seemed to be shouting a lot and running in the work area. Customers are willing to wait an extra 10 seconds rather than have staff running.
Kareem A. – Ypsilanti, MI 4/7/2015
Oil prices kinda high, however service great.
Vanessa – Ypsilanti, MI 4/6/2015
Lindsay is definitely the reason we come back to this shop-- it can be difficult to find an auto shop of any kind that you can trust to take care of you, and you actually want to come back to time and time again. Lindsay definitely provides the right kind of service with a smile, and she's inspired loyalty in our family to Uncle Ed's. She's knowledgable, friendly, extremely informative and understanding, and works well with both employees and customers. Mohamed and Alex also did a fantastic job, ensuring I had the best quality of service done for my vehicle and making sure I left satisfied-- and when I came back 5 minutes later because my check engine light was on, they were completely understanding and totally helpful in making sure that everything was okay! Amazing, amazing service.
Richard – Ypsilanti, MI 4/3/2015
The fellas there are awesome. Kept me informed of everything they were doing. Definitely coming back to get my car serviced there from now on. So much better than the dealership
Chima – Canton, MI 4/1/2015
Very very helpful, Lindsay and mike took very good care of me and my vehicle. Will return for my next oil change!!
Yeo – Ann Arbor, MI 3/22/2015
Just one word. Amazing.
Lynette – Ypsilanti, MI 3/18/2015
The service was exceptional! I continue to return here because I trust the team to sell me what I NEED. They are always 100% honest with me. I think it's brilliant that you now offer a discounted prepaid future visit! Thanks!
Peter – Grand Rapids, MI 3/17/2015
I love this store and the crew. I've been going there since 2002 and though the personnel have changed it's always been a great experience.
Scott – Saline, MI 3/17/2015
your people were great! Very nice and Very thoughtful.
Valerie – Ypsilanti, MI 3/17/2015
I was seen by Lindsay and Phillip they were both very helpful. Also Uncles eds is the best place I've been to for an oil change so far
Barbara – Ypsilanti, MI 3/16/2015
The technicians at my Uncle Ed's are the VERY BEST. I HATED having any car service done before I tried this shop. Having a woman as a manager is a wonderful thing, too. Can't praise the folks at my Uncle Ed's enough.
Elijah – Milan, MI 3/13/2015
I'm not entirely sure I'll be coming back; for some reason, after leaving, I found myself wondering if I really needed to filters they were selling me. I checked my service manual when I got home, regarding the heating filter I was told I needed, and it stated that the filter is usually cleaned before being changed out. That left me with a bad feeling and I am doubting I'll be returning... I don't think I needed that forty dollar upsell and I believe that such business practices are greedy and wasteful (assuming that was the case). Outside of that, service was fine.
Sheralyn – Ypsilanti, MI 3/11/2015
Zachary was wonderful to work with, very friendly, personable, and understanding of my budgetary issues - he made sure I knew what my car needed, the time frame it needed to be done in, and the most cost effective way to go about getting it.
Joe – Ypsilanti, MI 3/9/2015
The guys did great work and should be praised for their professionalism.
Larry – Ypsilanti, MI 3/8/2015
Manager and staff were outstanding!!! Made me a want to be a returning customer.
Amy And Frank – Ypsilanti, MI 3/6/2015
The staff at this Uncle Ed's is what brings me back. I'd say Phil is becoming a friend of mine & he offered some advice which I appreciated while I was still able to get in & out quickly.
Ross – Milan, MI 3/5/2015
Phil is always great!
Jon – Ypsilanti, MI 3/1/2015
technicians are EXTREMELY pushy when it comes to "suggesting" services that your car needs or is due for. They make it seem like your wheels will fall off and your car will explode if you don't get their HIGHLY overpriced service done immediately. I am extremely dissatisfied with Uncle Eds and will not be returning.
Jeff – Saline, MI 2/26/2015
I was very satisfied with the customer service.
Manuel – Ypsilanti, MI 2/26/2015
Lindsay M. knew exactly what I needed done and made perfect and very knowledgable recommendations that fit my needs.
Juan – Ann Arbor, MI 2/23/2015
I came in on the 22nd of February to get an oil change. They didn't have my filter in stock but the manager was very nice and ordered it the next day. I believe his name was Issac. He was friendly and so were the other workers (name Mohammed). I returned on February for my oil change and the experience was completely satisfactory. Issac, Lindsay, and Mike were extremely polite, helpful, thorough, and friendly. You have a great team at your Ellsworth location. Keep up the good work guys and gals!!
Jennifer – Ypsilanti, MI 2/21/2015
I really liked Lindsay. She was very professional and courteous
Darrell – Milan, MI 2/18/2015
The whole crew did an excellent job. Especially Lindsay who is my main representative.
Betty – Ypsilanti, MI 2/14/2015
It always ends up costing me 2-3 times more than what I expect to pay for a simple oil change.
Ellen – Ann Arbor, MI 2/14/2015
Consistently excellent service at this Uncle Ed's. Employees are actively engaged, professional, and thorough. Friendly service.
Brian – Ypsilanti, MI 2/13/2015
Great quality customer service
J – Ypsilanti, MI 2/8/2015
This was the absolute BEST oil change experience ever, and Isaac was incredibly helpful and answered all my questions with patience and kindness.
Emily – Ypsilanti, MI 2/7/2015
Mo was informative and helpful regarding additional services needed, but wasn't overly pushy when I said I wasn't able to get them all done right now. It would have dissuaded me from getting the services done here in the future. Instead, I'll definitely return when I have more time.
Nick – Saline, MI 1/16/2015
Jorge T and his staff were excellent as always. Lindsay M and Mohamed E did a terrific job.
Ashleigh – Ypsilanti, MI 1/12/2015
Issac was my technician on this visit, and he is the reason I will be coming back. He was very friendly and extremely patient with me (as I was on the phone while they worked on my car). He explained everything they did for me that day and answered all of my questions that I had for him about my car.
Amy And Frank – Ypsilanti, MI 1/9/2015
I love going to this store because of the people who are there. I've seen Phil & Jorge for years and they (along with the others there - today Micky & Isaac were there, too) are the reason my wife & I keep coming back. There are other shops in town but these guys are consistently friendly & fun while also being efficient. Pretty soon I'm going to have to buy a beer for them!
Scott – Ypsilanti, MI 12/30/1899
Service was as great as always