Jodi – Portage, MI 11/1/2018
Very prompt and friendly service today. I wanted to let you know Will and Josh were great as I did have poor service at this location earlier this year (or last?) and completed a survey at that time, too. Kudos to Team Josh and Will today.
Danielle – Kalamazoo, MI 10/26/2018
Great job!
Alan – Paw Paw, MI 10/15/2018
Great job as always Josh and William are up to date and did the routine to a tee
Show Time over , Al
Kurk – Portage, MI 10/13/2018
Noah S and Brian D were great - very knowledgeable and pleasant to deal with.
Randy & Darlynn – Kalamazoo, MI 10/13/2018
We have used Uncle Eds for 30 plus years, the majority of our visits have been excellent. We are senior citizens and retired military, it would be nice to see a few percent off for long time customers, military and senior discounts. Thank you
Alyssa – Kalamazoo, MI 9/29/2018
The manager calob did an awesome job with my vehicle Brian was very fast and friendly I will be back in 3000 miles for my next oil change
Sandra – Kalamazoo, MI 9/27/2018
Great service
Katie – Kalamazoo, MI 9/22/2018
Always fantastic service
Sharon – Richland, MI 9/22/2018
Very good service guys were friendly calob and Brian took very good care of me and were knowledgeable and the service will bring me back next time
Scott – Kalamazoo, MI 9/14/2018
Need wifi so the customers can complete their on line survey. Thank you.
Laurie – Hchvhv, MI 9/10/2018
Josh was extremely helpful and a pleasant very knowledgelble. Ill be recommending all friends and family.
Drilling – Kalamazoo, MI 9/4/2018
Awesome service great team
Alan – Paw Paw, MI 8/20/2018
Guys do a great job every time,
Andrew and Brian treat me like family,
They know their job well and customer service Keeps me coming back
Best regards Al
Jody – Plainwell, MI 8/14/2018
Friendly service always fast and accurate.
Jonathan – Portage, MI 7/31/2018
I would rather have a cheaper oil change, rather then earn all the rewards and coupons.
Paul – Scotts, MI 7/27/2018
Both of the service members who assisted me were AWESOME!! Kevin was the manager and Matt? were extremely friendly and informed me of everything I needed to know. It is this type of customer service and friendliness that makes we coming back to Uncle Eds! (I would even come back to UE if it were more expensive than other places - which it isn't).
Thanx Again!
Andrea – Kalamazoo, MI 7/25/2018
I thank God for the 2 young men that helped me I would have been stuck on the side of the road. They went above & beyond to make sure my car was safe for the road. I'll recommend this Uncle Ed's to everyone. Thank you very much
Mary – Kalamazoo, MI 7/24/2018
Easy to use, fast service
Kevin – Kalamazoo, MI 7/24/2018
More coupons
Brian – Scotts, MI 7/18/2018
gregory d and william v were really nice and the store was closing at 6pm, we arrived at 546 and they still provided the same great service that we've always had at uncle eds , they changed my oil fast and even suggested a cleaning treatment and used coupons to lower my cost, we left the shop at 6pm , this is why i will always use uncle eds for the speedy changes and great service and advice
Randy & Darlynn – Kalamazoo, MI 7/17/2018
Gregory and Brian were friendly and performed expertly with great customer service skills.
We chatted with Chris. He was also friendly and showed great customer service. He listened to our story of our 1993 Lumina having over 300,000 miles on it, we count Uncle Eds as one of the reasons the car lasted so long.
One of our current vehicles, 2000 Caravan, is still going strong with regular Uncle Ed's attention.
We suggest that Chris inquire about larger numbers on the little sticker for the next oil change. Older clients may have issues reading the small one.
Uncle Ed's has great rewards programs. These are available to any customer new or long-time. I asked if some program for clients that have been faithful customers for 20+ years.
I would like to feel a little more special to your business than a new client.
Thank you for listening or reading.
Randy – Kalamazoo, MI 7/16/2018
Great service as usual. It was nice catching up with Brian regarding our love of small dogs. Matthew and Brian were excellent and displayed great customer service.
Greg – Portage, MI 6/23/2018
Some of the best guys i know on the field! Always satisfied and feel welcomed. :)
Katie – Kalamazoo, MI 5/15/2018
very friendly and advisable personnel.
Scott – Kalamazoo, MI 5/9/2018
Keep up the good work.
Chuck – Portage, MI 4/14/2018
Tech tried too hard to up sell me
Alan – Paw Paw, MI 4/13/2018
Steven and Jesus did a great job ,
Very personable, on que, over and above the call of duty
On service, good crew
Jeromy – Kalamazoo, MI 3/17/2018
Great group of guys, fast ,curtious and very thorough. Thanks guys!
Jeff – Kalamazoo, MI 3/14/2018
I received an added fee for an additional quart of oil, an additional fee for removing and replacing the skid plate, plus an additional $3.75 shop supplies fee. Your company's use of fees to increase the cost of service is very unprofessional and I will not return despite the great service I received from your team. Feel free to contact me at 269-744-1238 or jeff.s.brady@gmail.com if you'd like to discuss further. -Jeff
David – Sterling Hts, MI 3/9/2018
Travelling 3 hours acroiss state - needed oil change quickly as I was picking up my truck after being repaired from an accident in the area.
Beth – Delton, MI 3/3/2018
This is my favorite Uncle Ed's Shoppe! Nice staff, clean facility and friendly atmosphere.
Roxie – Plainwell, MI 2/24/2018
Very professional
James – Plainwell, MI 2/24/2018
Steve and the crew were so professional that I went home,grabbed my second vehicle and came back for a second oil change! That was just as professional as the first! So delighted with the professional service, i then immediately called my daught and sent her to them also. Yes. (3) oil changes in one day! Great service! rapid and thorough each time! Great Job Guys!!
Alan – Paw Paw, MI 2/3/2018
David and Jesus are excellent techs, great job by both employees,
Best Al
Rafael – Kalamazoo, MI 2/2/2018
Nobody Does it Better Than Uncle ads. You get the same consistent friendly service no matter which one you visit and everybody is super positive and couldn't be friendlier. I won't go anywhere else.
Na – Na, MI 1/26/2018
I truly enjoyed my experience at uncle Ed's the manager foster and the employee Jesus were very helpful and intructionable and made the whole experience quick, easy and painless I will most definitely be going back in the future for my car needs and I will gladly refer uncle Ed's auto shop to my friends and family.
Mary – Hickory Crnrs, MI 1/25/2018
Love this location!! Never a wait. Quick and personable. They actually listen to you when you talk.
Leslie – Ypsilanti, MI 1/19/2018
Both the technician and manager were great. I didn't feel like the manager was talking down to me because I am a woman, which is a rare and wonderful thing. I also felt they were both being honest and not just trying to sell me products or services I didn't really need. In the end I did get some of the services because I believed I did need them to keep my car in good running condition. It was a really good experience even though it ended up costing more than I had planned. This is the only location I am going to in the future! You really need to do well by these guys to keep them employees!!!
Jessica – Kalamazoo, MI 1/19/2018
Techs are knowledgeable but also need to listen to their costumers. I've worked in a body shop for years and I have for many years done my own maintenance on my vehicle (Hence why my vehicle is still running strong at over 360xxx miles). I am missing the grill from my 02 Honda CR-V, so the upper portion of the radiator and AC condenser are exposed. When I take my vehicle through a car wash the front smokes/steams as the water that got on that portion of my engine gets steamed away. I had just finished a car wash before getting my oil change as a courtesy for the tech that has to go below the car to get to the oil filter. I understand it can be a pain when you have snow, salt, and dirt falling off in your face. When I pulled in the manager on duty tried to tell me I had a radiator leak without even lifting the hood. Even after telling him that I just had a car wash and it does that sometimes. He did not listen proceeded to lift my hood and again try to sell me a radiator flush/sealant to stop a "leak". I continued to say no and at the end of the visit when I started my car again for the pressure after oil change the engine no longer had steam coming from it. I am also now missing the cap to my radiator reservoir for the manager must have forgotten to put it back on after "extensively looking" at my radiator for a leak that I know is not there.
Mary – Parchment, MI 1/15/2018
Foster was extremely professional. He made you feel like family and truly valued the business. You could tell Foster is building relationships not just completing a transaction. Foster and Jesus were extremely knowledgeable and truly appeared to enjoy their employment and teamwork at uncle Ed's. Thank you for your excellent service!!
Ana-Hayley – Portage, MI 1/15/2018
Foster was super friendly and helpful and took the time to explain all the services and what they were doing and why. When I needed a part for my vehicle that he didn't have, he ordered it from another location and have the other employee go pick it up while he serviced my vehicle. I'll definitely be back!
Mike – Kalamazoo, MI 1/12/2018
The manager on duty and the utility tech were very nice and helpful
Breanna – Kalamazoo, MI 1/6/2018
Manager on duty was very helpful and professional! Would definitely recommend him and this location to anyone!
Deanna – Richland, MI 12/14/2017
Both gentlemen who worked on my vehicle went above and beyond to get me in and out as quick as possible because they knew I was under a tight time constraint. One of the gentlemen (I think he was an assistant manager but I do not recall his name) went out of his way to explain everything I needed to know from here on out because he knew that I was new to dealing with this kind of thing myself. He used laymen's terms so I could understand what he meant and did not make me feel the least bit inferior for not knowing so much that I should have known.
Rachel – Kalamazoo, MI 12/1/2017
Everything is awesome
Scott – Kalamazoo, MI 11/30/2017
Jesus always does great work.
Kelly – Kalamazoo, MI 11/25/2017
Great work!
Christie & Darrell – Galesburg, MI 11/16/2017
Nothing to add
Steve – Kalamazoo, MI 11/11/2017
Excellent customer service. Assisted with email to find coupon and willing to help find rattle under car. Fixed without any question. Went over and beyond. Superior in every way.
Debra – Allegan, MI 10/11/2017
I owe the longevity of my car/cars to Uncle Ed's.
This Kalamazoo store #1117 is by far my favorite. The guys are always in such good moods and seem to really enjoy what they are doing..
Thanks
Scott – Kalamazoo, MI 9/23/2017
Jesus always takes care of business.
Randy – Kalamazoo, MI 9/19/2017
Brian and Wyatt were fantastic!! I enjoyed their friendly customer service. We agreed there should be a change of music, instead of repeating the same few over and over. Pandora has many customer friendly and upbeat selections that could make the experience even more pleasant.
Scott – Kalamazoo, MI 8/19/2017
The guys always do great work.
Sakhi – Kalamazoo, MI 8/14/2017
Everything went smoothly - it was great!
Alan – Paw Paw, MI 8/12/2017
If you are going to take a look at the air filter, and if it
Its not yet ready for replacement, they should at least blow or shake off any access dirt that is on it. Also wipe the inside housing out with a rag before putting in new one
Katherine – Kalamazoo, MI 7/15/2017
I visited twice in 3 days, and Darrell was present both times. Brian had serviced my 2006 car before and was there on Saturday, Jesus was the 2nd man on the team when I brought in our 2001 Saturn on Monday. They all took great care of me and our older, high-mileage cars. I value excellent service and am very loyal, so plan on seeing me at this Uncle Ed's again in the future!
Katie – Kalamazoo, MI 6/27/2017
There was a customer there who repeatedly swore which made me uncomfortable. I know you can't control your customers but you can control your managers. The manager also swore. Not the f bombs the customer was dropping, but unprofessional nonetheless.
Alan – Paw Paw, MI 6/27/2017
The guys were great Brandon and Brian did a great job
Tia – Kalamazoo, MI 6/26/2017
Great job you guys
Jessica – Kalamazoo, MI 6/19/2017
None that I can think of
Scott – Kalamazoo, MI 6/3/2017
Good services and a great knowledgeable crew working there.
Tim – Portage, MI 5/26/2017
Great visit!
Dawn – Kalamazoo, MI 5/22/2017
The guys on staff at this location are very friendly and helpful.
Kim – Mattawan, MI 5/18/2017
Love the team on Gull Road in Kalamazoo!
Scott – Kalamazoo, MI 5/14/2017
Sometimes I just want an oil change and I don't want to take the time to hear about additional services. I definitely don't want to hear about changing my power steering fluid. Who really does that? It isn't even in the gm maintenance schedule that I know of.
Sarah – Kalamazoo, MI 5/13/2017
Good customer service
Randy – Kalamazoo, MI 5/12/2017
David and Jesus did a great job. I appreciate Davids candor when answering questions regarding Mobil One products.
Mona – Kalamazoo, MI 5/8/2017
Very nice
Keith – Kalamazoo , MI 5/2/2017
WHAT A GREAT EXPERIENCE THANKS A LOT
Alan – Paw Paw, MI 5/1/2017
Max and Ryan did great job
Cory – Kalamazoo, MI 4/26/2017
The price I paid in the store was at least $10 higher than was listed online. And EVERY time I have been to an Uncle Ed's Oil Shoppe EVER in my life someone has strongly suggested some service that would "benefit" me to do immediately. This never happens anywhere else I go, even when I take my car to the dealer and have their expensive certified oil change completed. When I was younger I always had these additional services done because I did not know any better. I now know to refuse those services and this pressure was the reason I have not returned to an Uncle Ed's location for at least five years. I was hoping that wouldn't happen this visit but it did. I also heard the service technician offer the exact same "suggested" service to two other vehicles that was offered to me. Is this really a good business model? I will NOT return to Uncle Ed's in the future and have no use for a future coupon.
DANA – Richland, MI 4/25/2017
Great Team.
Randy & Darlynn – Kalamazoo, MI 4/15/2017
Maxwell and Brian were great and have a great sense of humor.
Leslie – Kalamazoo, MI 4/12/2017
The guys working were great, especially the manager. I am going to make a point of only visiting this location from now on. This was the fastest oil change I have had yet!
Angela – Kalamazoo, MI 4/10/2017
Great service at this location! I've been to other locations & switched to this one because it's near my house & haven't received bad customer service yet, as I have at other locations in the past.
Thank you!!
Kim – Mattawan, MI 4/5/2017
Love the crew on Sprinkle Road!!
Keith – Kalamazoo , MI 4/5/2017
These guys were awesome very friendly and extremely knowledgeable.
Jonathon – Kalamazoo, MI 3/24/2017
Uncle Ed's got the job done quickly with great customer service!
Jasen – Kalamazoo, MI 3/24/2017
As usual, everyone was friendly and professional.
Alan – Paw Paw, MI 3/17/2017
Bryan and Brian do a great job ,
Loren – Portage, MI 3/16/2017
Satisfied
Katherine – Kalamazoo, MI 2/28/2017
Got my oil changed a few weeks ago, but then the other day the "Change Oil" warning light came on. I took the car back in and the technicians manually reset the Change Oil light, checked my oil, replaced my air filter, and topped up the air pressure in my tires, all in less than 10 minutes. Friendly, explained things well, and made helpful recommendations without making me feel pressured!
Carolyn – Kalamazoo, MI 2/17/2017
I loved that they didn't try to pressure me into any extra services or products. The employees were all upbeat and friendly, as well as professional.
Joshua – Galesburg, MI 2/11/2017
I have been to this shop before in the past but it wasnt very good but today i went and there was great comunication and a very positive work environment to be in i was pleased with the work and the employees and the asst management very good work besides the bill was a little expensive but it was a very good visit and it makes me want to go back again
Derek – Vicksburg, MI 1/26/2017
Very friendly. Keep up the great work!
Chris – Kalamazoo, MI 1/23/2017
Staff was VERY friendly and courteous. Been going to you guys for years!
Adam – Kalamazoo, MI 1/18/2017
Nice job
Alan – Paw Paw, MI 12/31/2016
Bryan and Jesus always do me right
Great training program in place
Best regards Al
Michelle – Kalamazoo, MI 12/30/2016
Great job
Zakiiyyah – Kalamazoo, MI 12/23/2016
The prices are extremely high. Why is this?
Amber/Cathy – Kalamazoo, MI 12/13/2016
Good service.
Michele – Galesburg, MI 11/29/2016
Wonderful group of guys !!!! Thanks
Tyron – Kalamazoo, MI 11/23/2016
Super nice crew. I trust uncle eds. Sprinkle rd, kalamazooo location.
Bruce – Kalamazoo, MI 11/23/2016
Always very fast and courteous!
Shelby – Plainwell, MI 11/22/2016
Uncle Ed's is always fast, convenient, and a friendly place to visit! I am a customer for life.
Chris – Battle Creek, MI 11/22/2016
Great service!
Rachael – Kalamazoo, MI 11/17/2016
Great service at this location, every time!
Alan – Paw Paw, MI 11/12/2016
Tyler and Jesus did great job,
You have a great training program
We will be back
Best regards, Al
[.Mark – Galesburg, MI 11/11/2016
The review of lights and asking about the wiper blades weren't done.
Beth – Kalamazoo, MI 11/11/2016
Uncle Ed's always provides fast, friendly and reliable service!
Austin – Oshtemo, MI 11/7/2016
Very expensive. Took over 30 minutes.
Mike – Schoolcraft, MI 10/18/2016
Max did great!
Jeff And Nicole – Portage, MI 10/17/2016
Tyler and Jesus were very professional! They provided wonderful service, honestly recommended additional services without overly pressuring. I would definitely come back!
Corey – Kalamazoo, MI 10/15/2016
Pricing is out of line. I can get the same service plus a tire rotation on my F-150 for half the price at the dealership. I will not be coming back and paying that price again.
Steve – Kalamazoo, MI 10/4/2016
great group working at this site
Kathy – Kalamazoo, MI 10/3/2016
No additional feedback
Katie – Kalamazoo, MI 9/23/2016
This visit took quite a while.
Rachael – Kalamazoo, MI 9/20/2016
This is my favorite uncle ed's. Service is always super fast!
Bob – Arlington Hts, MI 9/16/2016
Excellent service.
Alan – Paw Paw, MI 9/8/2016
Bryan, Tyler and Jesus all did a great job,
Well done,
Caps tight , No Tools, No Rags, Show time over.
Sincerely, Al
Susan – Marshall, MI 8/18/2016
I've been coming to Uncle Ed's for years and am never disappointed. The technicians that helped me today were quick, thorough and extremely courteous. Great job!
Beth – Kalamazoo, MI 8/7/2016
Great reliable service. Friendly staff. I will continue to visit this location for further oil changes.
Diana – Kalamazoo, MI 8/6/2016
more than 10 minutes
Chyp – Kalamazoo, MI 8/6/2016
Way to pricey. Service was amazing. Very honest and thorough group of individuals. It was a pleasant visit and very speedy service. But the prices are a bit extreme. A potential customer drove up during my visit and I overheard him ask what a oil change cost. When the technician told him he declined service and drove away. I paid the price due to my car needed some special attention after driving it 1300 miles from Florida.
Jason – Kalamazoo, MI 7/29/2016
It was Good
Linda – Galesburg, MI 7/28/2016
Good job
Bruce – Kalamazoo, MI 7/27/2016
Always professional and courteous.
Rhonda – Lawrence, MI 7/6/2016
The attendant was both knowledgeable and friendly
Tyler – Galesburg, MI 7/5/2016
Everything was fine
Michele – Galesburg, MI 6/30/2016
Nice guys, thanks.
Anthony – Kalamazoo, MI 6/10/2016
Great service!
Will – Kalamazoo, MI 5/17/2016
I am not related in any way to your manager or tech. The manager Dominic F was very knowledgeable in your procedures and executed them with Brain D quickly and effectively, As team they seem to work well together. He informed me of additional services and my maintenance requirements (slight push) but did not get a attitude when all I got what was necessary. The vehicle a brought in today is still under a dealer service warranty so I only came in because I was in a hurry, But when the contract expires I will come back in and see if All your managers are as good as this team is. I have brought all my cars to Uncle Ed for years and THIS is the Best encounter I have had. I don't write reviews because they are not read or acted on but in this case I hope I'm wrong these gentlemen showed commitment.
Scott – Kalamazoo, MI 5/13/2016
Great service.
Jennifer – Kalamazoo, MI 5/10/2016
Too much upsell...that seemed a bigger focus this time.
Rashida – Kalamazoo, MI 5/7/2016
My skid plate was damaged on my car. During my visit both Tyler and Brian were very polite, professional and communicated very well. When I reported the damages, Tyler immediately assured me that they would do all they could to help me. Tyler contacted his District Manager David Michael (I believe) and within 24 hours my skid plate was replaced. I really appreciate the prompt attention and service I received.
Thank you!
Randy & Darlynn – Kalamazoo, MI 5/7/2016
As usual Tyler and Brian provided professional, friendly service, in the Uncle Ediet fashion. They are a good team.
Mary – Parchment, MI 5/3/2016
Extremely professional.
Autumn – Springfield, MI 4/30/2016
Great service as always!
Ken – Kalamazoo, MI 4/19/2016
I really appreciated the friendliness of Tyler and the other staff. I got the impression that Tyler is well suited to be the Manager. He was extremely helpful and went out of his way to make me feel welcome. I will be back again!
Jeff – Gobles, MI 4/11/2016
Great Staff at this location!
Alan – Paw Paw, MI 4/3/2016
Bryan and Matt did a great job, it was for the free top off and tire check,
Both very professional and went above the power of duty.
Great guys, will be back.
No Tools , No Rags, Show Time over.
Lisa – Kalamazoo, MI 3/30/2016
Sebastian was very helpful and answered all my questions. He took the time to check out if my power steering was leaking and talked to me about options for my power steering.
Abram – Kalamazoo, MI 3/18/2016
I would like to thank Sebastian B. for going over and above to find a squeak or rubbing noise in my steering column. Sebastian, Brian D. and Dalton were all very friendly and provided quick service.
Megan – Kalamazoo, MI 3/15/2016
Best service I've had. Will definitely be back. Only downfall...on the expensive side. My husband serviced his car at Midas last week and it was only $35.
Beth – Kalamazoo, MI 3/13/2016
Always great service!
Cathy – Kalamazoo, MI 3/9/2016
Service was great.
Liliana – Kalamazoo, MI 3/6/2016
Convenient Sunday hours,good online reviews & location.
Alan – Paw Paw, MI 3/6/2016
Bryan and Brian have the Routine down Well,
The Guys always treat me well, Great Job as always,
Show Time Over,
Best Regards, Al
Molly – Kalamazoo, MI 2/24/2016
Today's visit was great! Bryan was friendly and helpful.
Randy & Darlynn – Kalamazoo, MI 2/22/2016
Great customer service from Tyler O and Brian D.
Jordan – Kalamazoo, MI 2/22/2016
Tyler was very professional and helpful during my visit. He provided excellent service and took the time to explain all of the checks to me.
Randy – Kalamazoo, MI 2/21/2016
Tyler & Tim B did a great job. Great smiles and customer service. Even working after closing time.
Max – Vicksburg, MI 2/20/2016
Professional team exceeded expectations. Oil change was a treat. Will always go there now. Thank you!
Travis – Kalamazoo, MI 2/17/2016
Very professional !
Chris – Kalamazoo, MI 2/13/2016
Very pleased with the curteous and friendly staff. Even though the code for the $20 off Facebook 2/13/16 only friends/family code didn't work, I was given the discount when I showed them the facebook post. The guys that worked there were the best!
...and the carnation for Valentines Day was a nice thoughtful touch. :)
Wanda – Kalamazoo, MI 2/9/2016
Great Service As Always!!!
Rochelle – Battle Creek, MI 1/30/2016
Dalton and Bryan were very friendly during the service! They even pulled out a mouse nest from under my car. Thank you :O
Shontel – Kalamazoo, MI 1/19/2016
Bryan and Dalton great guys! Definitely prefer this location over the gull rd location.
Don – Kalamazoo, MI 1/11/2016
n/a no comment
Pam – Kalamazoo, MI 1/11/2016
Great service. Love uncle ed!
Abram – Kalamazoo, MI 1/9/2016
The gentlemen did a great job with great service. They went over and above to reset check engine light. Thanks!
Clifton – Kalamazoo, MI 1/6/2016
This location is the only one that I come to, and I am very satisfied with the service that I receive. Thank You!
Ashley – Allen, MI 1/2/2016
I have had my car since December 2011, and have only ever came to this specific location to get my oil changed. Even now that I've moved over an hour away, I still come back to this location. Everyone is always friendly, informative, and courteous. I always get great customer service and am never pressured into any services I don't want. Plus, the guys who work are almost always good looking :) That definitly makes it al worth the drive. Thank you all for your hard work, and I look forward to my next oil change.
Kirsten – Kalamazoo, MI 12/24/2015
I visited on Christmas Eve morning and the two employees there were friendly and worked efficiently. I appreciated them being there and also being so pleasant about working on a day many others had off. Thank you, Uncle Ed's!
Stan – Kalamazoo, MI 12/18/2015
They couldn't change trams Fluid on truck almost like they didn't know that you have to drop pan on the transmission on this truck But overall experience was good
Shelby – Portage, MI 12/15/2015
Tech. And supervisor were both very well spoken and friendly.
Randy – Kalamazoo, MI 12/9/2015
Martin & Kaleb were very professional and efficient
Cathy – Kalamazoo, MI 12/4/2015
Great service as usual.
Mary – Kalamazoo, MI 11/20/2015
Uncle Ed's not only provided professional, quality, service in a very timely manner but they were also very personable. I would definitely return for any service/maintenance I may need to have done the future.
Steven – Battle Creek, MI 11/19/2015
James and dalton was great thanks for the quick oil change
Jeremy – Kalamazoo, MI 11/18/2015
I've been going to Uncle Ed's for many years, and I will continue for many more, I am sure.
Cassandra – Kalamazoo, MI 11/5/2015
Keep up the good work guys. II'm a satisfied customer.
Maggie – Portage, MI 11/3/2015
Always great and friendly service!
Clifton – Kalamazoo, MI 10/30/2015
I appreciate the great service that was given to me, and the genuine smiles that everyone showed to me as well. Thank You!
Maria – Kalamazoo, MI 10/28/2015
I really liked the service and everyone was friendly
Randy & Darlynn – Kalamazoo, MI 10/24/2015
Tim and Dalton exhibited excellent customer service skills, were quick and efficient.
Bruce – Kalamazoo, MI 10/23/2015
ALWAYS COURTEOUS AND PROFESSIONAL.
Abram – Kalamazoo, MI 10/18/2015
This is the first time I noticed the crew wearing safety glasses. Safety is number one. Francis, Tim and Brian did a great job! Good luck Frances on the birth of your second child!
Beth – Kalamazoo, MI 10/16/2015
Due to the frequent miles I have had to put on my car recently, I appreciate the convenience of the Top-Off Service. As always, I know I will receive friendly, efficient and professional service from the Technicians/Manager at the #1117 Store.
Jennifer – Kalamazoo, MI 10/8/2015
Kendall and Dalton did a fantastic job!
Jon – Kalamazoo, MI 10/7/2015
Everything was excellent
Mike – Schoolcraft, MI 9/28/2015
Great Guys! Just had to wait on a oil filter from another store
Renee – Kalamazoo, MI 9/27/2015
Going to uncle eds for easy fast oil chnages has made my car run great!
Mike – Climax, MI 9/24/2015
Bryan P and Francis C did an excellent job for me and I thought they were both very professional.
Patti – Vicksburg, MI 9/24/2015
Love the service! So personable!
Melissa Tony – Kalamazoo, MI 9/23/2015
I felt very uncomfortable because of the hard sell additude of the technician. I explained to him I could only afford the oil change several times and he came back at least 5 times with services that I should add on and I kept apologizing because I couldn't do them. After I left I kept hearing a noise that wasn't there before my oil change and the next day I was on the highway and the noise got really loud and I had to pull to the side I looked under my car to discover the plastic oil change acsess cover just hanging there. My husband and I have been coming to uncle ends for quite a few year but after this last experience we won't be back. For one thing it is dangerous to have to pull to the side of the highway because of the carelessness of the tec and I shouldn't have to keep apologizing to the tec because I could only do the oil change!
Clifton – Kalamazoo, MI 9/20/2015
Please continue to give the great service that you all do, thank you!
Beth – Kalamazoo, MI 9/19/2015
I have been going regularly to Uncle Ed's since around 2001. I prefer going to the store at 3825 Wynn Rd., Kalamazoo, the best. The Technicians are always friendly and very helpful! I would recommend to anyone to go to Uncle Ed's for professional and reliable car maintenance care; especially provided in the service by the staff at this location.
Mark / Jenelle – Kalamazoo, MI 9/15/2015
Very pleasant and professional staff!
Eden – Portage, MI 9/11/2015
This store us very professional and inviting! The staff on duty always take care of us promptly and efficiently. Very informative about my vehicle and thoroughly explain other services my car may need if not now, for future visits. I am always completely satisfied after my visit to this store. Again the staff is very professional and friendly and I will continue to return to this store because of that.
James – Kalamazoo, MI 9/11/2015
Very knowledgeable and thorough
Jeff – Parchment, MI 9/5/2015
Good service. 9-5-15
Timothy – Portage, MI 9/4/2015
I enjoy that no matter which location I choose I can always expect excellent service. The store manager, Francis, and his trusty technician, Dom, provided me with professionalism unrivaled elsewhere. Fantastic job!
Thank you for the "SHOWTIME"!
Alyssa – Kalamazoo, MI 9/1/2015
Thanks for being fast!
Latina – Kalamazoo, MI 8/18/2015
It was great
Bruce – Augusta, MI 8/14/2015
A little too friendly and over the top as always. Hate the sales spiels about everything...even though some of these services were done in last couple of months. It actually makes me cringe when its time for an oil change. Just change the oil guys. It also took almost 30 minutes so you shouldn't call it 10 min oil chg. But I bet you could if you quit trying to sell 20 other unneeded unwanted services.
Knight – Kalamazoo, MI 8/12/2015
I just needed an oil change and it took over an hour because of all of the questions asked.
Megan – Otsego, MI 8/8/2015
Great guys and fast!
Ralph – Kalamazoo, MI 7/26/2015
I do not like the pushing upsell products, if those are not really needed, but ratherban easy way for your company to create revenue.
Randy & Darlynn – Kalamazoo, MI 7/25/2015
Francis and Mitchell did a GREAT JOB!
Randy – Kalamazoo, MI 7/25/2015
It was over 2 hours
Mike – Schoolcraft, MI 7/20/2015
They did a great job!
Mike – Kalamazoo, MI 7/16/2015
I've been coming to Uncle Ed's for years and the consistently good customer service is quite amazing. Congrats on the great people and strong corporate culture
Ekimbrea – Kalamazoo, MI 7/9/2015
Great workers
Clifton – Kalamazoo, MI 7/3/2015
Please, continue to give the great service , that you all do. Thank You!
Clifton – Kalamazoo, MI 6/28/2015
The service that I received, was good. Thank You!
Renee – Kalamazoo, MI 6/26/2015
I keep coming back to Uncle Eds because the service is always great and the shops are always clean.
Bruce – Kalamazoo, MI 6/20/2015
Very professional!
Renee – Kalamazoo, MI 6/14/2015
I have been going to Uncle Eds since I moved out of my parents, 10years ago!
Braden – Portage, MI 6/7/2015
Have never had a bad visit to this location.
Tom – Kalamazoo, MI 6/6/2015
Technicians were great
Jason – Kalamazoo, MI 6/6/2015
staff was very knowledgeable and helpful
Zach – Union City, MI 6/3/2015
Francis and Nate were very polite and professional. Much appreciated.
Carrie – Paw Paw, MI 5/29/2015
2nd location I visited for my oil changes..both were excellent service! You have some great employees!
Monica – Kalamazoo, MI 5/21/2015
Service was great
Advance – Kalamazoo, MI 5/20/2015
very good and friendly service
Dan – Kalamazoo, MI 5/16/2015
no issues
Miles – Kalamazoo, MI 5/15/2015
Brought in my Fiat 500 L for the first time. The filter on the car is difficult to access but Aaron and Dom handled it like experts. Great, friendly service! 10/10 will be back.
Brett – Bronson, MI 5/15/2015
Pulled in to stall around 12:10pm. New technician started service on vehicle then went and worked with the only other technician on duty on another vehicle. Only had an oil change this visit. No other services. Finally was able to leave at 1:21pm. OVER 1 HOUR for a simple oil change.
Marivel – Kalamazoo, MI 4/25/2015
I talked about $15 off coupons and I was charged $15 more (it seems like a rip off to me) the Manager said I needed a "special" filter and he charged me $4 something for the extra oil I have gotten an oil change for under $35 dollars at firestone and haven't heard of extra fees. I had to pay almost $50 for a regular oil change! It wasn't even the 5000 mile one which the manager offered that cost almost $80!!! I didn't go to Firestone where I usually go because they were full. Then the Manager thought I was an idiot and said "they recommend on these new GM models to do the premium Oil change" (the almost $80 one) I drive a Dodge Journey! I knew what he meant because when I got my other oil changes at Firestone (where I've always gone even for my previous car) they do the 5000 mile oil change and again it costs me $34.99.
Randy – Kalamazoo, MI 4/12/2015
Tyler and Jake were efficient and courteous
Deborah – Kalamazoo, MI 4/12/2015
Very courteous and informative service the manager Tyler worked right along with Jacob the utility tech. They had a challenge replacing my head lamp bulb, but both were polite and did not lose patience with the endeavor. A+ They both went the extra mile with their service!
Randy & Darlynn – Kalamazoo, MI 4/11/2015
Jake was great!!!
Susan – Battle Creek, MI 4/4/2015
The attendant who helped me, Jacob, was extremely friendly and approachable. He completed my service and explained all options and pricing thoroughly and clearly. He is a true asset to this location. I will be returning for all of my oil changes based on my experience today, despite being a higher-cost oil change than local competitors.
Patti – Vicksburg, MI 2/25/2015
The unbelievably wonderful, friendly - and the above and beyond - customer service is what draws me to THIS location!!
Bruce – Kalamazoo, MI 2/9/2015
Always very professsional and informative. I haven't been reeiving your coupon books in the mail.
Clinton – Kalamazoo, MI 2/7/2015
I pulled in with a diesel truck and the assistant mgr asked me what kind of oil I wanted. I told him rotella, and he proceeded to ask me " oh is this a diesel". If you don't know a diesel from a gas engine and your an is distant manager you probably shouldn't be working in a oil change shop. The oil change also took about 35 min which In my opinion took way to long
Katelyn – Portage, MI 1/24/2015
This was my first time in at uncle eds, I just came in to get my fluids topped and the gentlemen working were very nice and also highly knowledgeable. I'm definitely going to be coming back!
Clifton – Kalamazoo, MI 1/16/2015
Both Joshua W and Jacob S, gave me the best of service. Thank you!
Robert – Kalamazoo, MI 1/12/2015
The guy who helped me needs to talk like a normal human being and not sound like he's trying to host a game show or do an infomercial. It was so forced and over the top it was annoying. Also, by the time they tried to sell me every automotive product ever invented, if I would have done it all, it would have been a three hour, $1,000 dollar oil change. Ease off of the sales about five notches. Because of the ridiculous sales pitches, this tool about a half an hour. I have things to do and don't have all day to do this. It wasn't good. I don't want to come back after this!
Randy & Darlynn – Kalamazoo, MI 1/10/2015
Nathan & Jacob did a great job! Quick in and out!!
Randy – Kalamazoo, MI 1/10/2015
Nathan & Jacob did a great job!!