Back to Oil Change Service Locations
Drive in to our Southland shop for an instant full-service oil change for your car, truck, or van. Our friendly and knowledgable staff can also provide performance enhancements and preventative maintenance for your vehicle.
It was a wonderful experience, you all helped me with me piece of crap car and answered all questions I had.
Julia – Byron Center, MI 11/7/2018
All great. Thanks!
Anne – Kalamazoo, MI 11/7/2018
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Cheryl – Kalamazoo, MI 12/13/2018
I actually live closer to the Portage Road location, but the Westnedge crew always does a much better job. I dont have to remind them to do things on the inspection checklist and they are extremely friendly and helpful. Jared M. is always excellent and friendly.
Sara – Kalamazoo, MI 12/7/2018
Sc – Portage, MI 12/7/2018
$10 extra for oil filter a little deceiving. Never ever have seen that charge before.
The real reason for complaint is that car was washed on way. I have white vehicle. The tech asked to open door to look at information sticker. After getting to next stop and getting back in car. Oil fingerprints all over the drivers handle and side of door frame where he grabbed and shut door. I know a dirty job, but should not be on my car.
Bruce And Georgia – Schoolcraft, MI 12/6/2018
Great service as always! Greg D. Was very friendly, funny, and so helpful! Definitely coming back:).
Sean – Kalamazoo, MI 12/6/2018
Fastest service yet! Thanks to the Manager on duty Jared and Greg.
Chris – Portage, MI 12/3/2018
Thomas – Portage, MI 12/3/2018
Fast and professional service.
Matt – Kalamazoo, MI 11/29/2018
Greg was the acting manager and he and his staff did a great job. They were all motivated and working diligently the entire time I was there. Great staff.
Rebecca – Marcellus, MI 11/28/2018
Andre is fantastic!!!!! very informative and helpful!
Kevin – Portage, MI 11/20/2018
Caleb – Portage, MI 11/20/2018
Outstanding service and very knowledgeable staff
John – Portage, MI 11/18/2018
The let me start 10 minutes before opening! Noone does that! Very good job!
Shelby – Kalamazoo, MI 11/17/2018
Andrew, Jared, will, and jonathon were very helpful and knowledgeable. Made our experience great. Andrew was amazing and was really helpful in the process.
Joe – Lawton, MI 11/17/2018
I love the prompt service.
DAVID – Richland, MI 11/16/2018
Very professional crew whose motivation and camaraderie was evident.
Jordan – Byron Center, MI 11/16/2018
Great staff and I will be back very soon.
Emily – Portage, MI 11/16/2018
The staff was extremely polite and professional. They explained the process and actually treated me with respect. As a female, I feel many technicians try to up-well me as if I don’t know any better. That wasn’t the case today. Thank you for the great service!
One small piece of feedback is that I asked if my tire tread could be checked and that didn’t happen, but I didnt ask for tire service so I suppose that is why.
Heather – Kalam, MI 11/16/2018
Felicia – Portage, MI 11/6/2018
Greg and Josh are amazing. Did amazing job on my car! Very professional!!!
Kathryn – Portage, MI 11/6/2018
Everyone here is friendly, knowledgable and courteous. They remember me every time I come in and I absolutely trust my vehicle servicing to be done here. The manager and staff, and the quality and timelinessof service keep me coming back. Two enthusiastic thumbs up!
Jean – Portage, MI 11/5/2018
Always have professional and friendly service whenever I come to Uncle Eds!!!
Raed – Portage, MI 11/2/2018
Great teamwork between the whole staff!
Amanda – Portage, MI 10/30/2018
Great team here!
Amanda – Portage, MI 10/30/2018
Great staff. So glad to have found a place that i can continue to come back to.
Tiffany – Kalamazoo, MI 10/27/2018
Laurie – Kalamazoo, MI 10/27/2018
Josh helped me during this visit and he was great! Five stars!
Amanda – Portage, MI 10/26/2018
What a great team you have here!!
David – Three Rivers, MI 10/26/2018
Jarod and crew very friendly and efficient.
great job guys
Randy – Portage, MI 10/24/2018
Very good service as usual
Sue – Lawrence, MI 10/24/2018
Everybody was friendly, attentive and prompt
Jonathan – Portage, MI 10/24/2018
Staff was very knowledgeable friendly and fast. The manager introduced himself to me and called me by name. Very professional
Darold A – Kalamazoo, MI 10/24/2018
Really great guys here. Greg Jared and Marcus great work
Larry/Jeff – Marcellus, MI 10/24/2018
Everyone was very friendly. Thank you
James – Portage, MI 10/24/2018
Good job guys
Dan – Scotts, MI 10/24/2018
Rebecca – Portage, MI 10/24/2018
Team effort is outstanding, they all worked really well together! Greg, Connor, and Marcus are all very hard workers who cared about me as a customer.
Haley – Portage, MI 10/23/2018
The guys were very personable and friendly.
Kris – Portage, MI 10/19/2018
These guys are awesome. Always friendly and nice to deal with.
Thea – Kalamazoo, MI 10/18/2018
I was incredibly impressed with the service! Excellent! It was busy and I had a bit of a wait, but I got an apology for that and an unnecessary discount on my total. I left there completely happy! Thank you!!!
Bill – Portage, MI 10/15/2018
Very fast and efficient. Also helped me take care of additional parts and services. Greg Jared and Greg great job
Steve – Kalamazoo, MI 10/15/2018
Mike – Portage, MI 10/13/2018
Dennasia – Kalamazoo, MI 10/12/2018
Everyone was very nice and professional
Kelsy – Kalamazoo, MI 10/11/2018
Hearing a rattle under the hood where, I assume, the air filter is. Will be heading back today to have them look at it.
Mary – KALAMAZOO, MI 10/11/2018
Everything was wonderful. The only 1 problem was no one seemed to remember I had to pay. We had to ask them about it when they came to tell me it was done and direct me out to leave.
Teresa – Kalamazoo, MI 10/9/2018
Josh and the manger Greg did a great job on my car
Alexis – Kalamazoo, MI 10/8/2018
Jared, Connor, and Greg all helped me figure out everything that needed to be done to my vehicle. They were all fast, friendly, and just simply amazing! 10/10 would recommend!!
Joseph – Kalamazoo, MI 10/7/2018
Your doing great!
Cole – Portage, MI 10/6/2018
Service Was Great!
Meghan – Portage, MI 10/5/2018
Even when the guys were working short staffed and it got busy when I got there. They were able to get everything done in a quick manner. Always prefer to come to this location cause the crew who works here are always fast, nice to work with, and are great at their jobs.
TAMMY – Portage, MI 10/1/2018
Tristan was very professional and kind.
Dale – Vicksburg, MI 9/29/2018
We are always satisfied with your service.
Julie – Comstock, MI 9/27/2018
i actually stopped by this location last night. Your manager was kind enough to answer a number of questions so i came back to the same location even though I past at least a half dozen of your locations today. not sure if the checked lights since they never asked for me turn lights on or hit my brakes to check my tail lights.
Kristen – Vicksburg, MI 9/27/2018
Fast friendly service
David – Three Rivers, MI 9/22/2018
Friendly and fast very impressed
Tyler – Kalamazoo, MI 9/21/2018
Great group of guys
Larry – Portage, MI 9/18/2018
Great service from senior manager!
Martina – Kalamazoo, MI 9/18/2018
Manager Greg, Josh, Connor, and Greg did a fantastic job!
Roberto – Lawton, MI 9/16/2018
Caleb G, Andre P and Joshua L wrre real friendly and provided great service.
Melanie – Kalamazoo, MI 9/15/2018
My technician with the manual tattoo was so nice and very helpful.
Brian – Portage, MI 9/15/2018
No additional feedback
Louis – Portage, MI 9/15/2018
Place Is fast and loud l. Amazing service!
Lauren – Portage, MI 9/15/2018
Joseph, Jared and Andre were great!! I always love coming to this location
Lauren – Kalamazoo, MI 9/14/2018
Appreciate the environment consistently good every time. Always nice guys and not intimidating. Thanks for making this a great service and keep up the great work gentlemen
Cody – Vicksburg, MI 9/14/2018
Fans would be awesome for these hard working dudes and also Jared the manager and Josh my technician was amazing and nice. I will always come back and get my services done by those dudes!
Jennifer – Portage, MI 9/14/2018
Jared, Joe, and Josh did an amazing job!
Benjamin – Westphalia, MI 9/13/2018
Jared and team did a great job offering all available services and completing in a timely manner. Andre was also training a new hire and I noticed that he called over the new hire often to show him new things on the services he was performing and one offs on my vehicle so he would be familiar in the future. As a Retail GM, it's awesome to see some quality team work and training.
Dillon – Fulton, MI 9/13/2018
I accidentally overfilled my oil and the guys were willing to help me out!
Hamdan – Detroit, MI 9/13/2018
Stephanie – Kalamazoo, MI 9/12/2018
Chris – Coldwater, MI 9/12/2018
It was very expensive compared to where I usually go.
Taye – Paw Paw, MI 9/11/2018
Service was fast and friendly!
David & Jettie – Portage, MI 9/10/2018
Everyone was very helpful & friendly and kept me informed of what was happening every step .
Alexandra – Portage, MI 9/10/2018
Went above and beyond for me and my vehicle! Will definitely be visiting this location for my next oil change! Positive attitudes, would definitely recommend.
Mark/ Dawn – Kalamazoo, MI 9/10/2018
The guys are always super friendly and helpful. I’ve been coming to Uncle Ed’s for 20 years
James – Kalamazoo, MI 9/9/2018
Louann – Portage, MI 9/7/2018
Overall great experience
Jolette – Centreville, MI 9/7/2018
Great team here!
Aaron – Mishawaka, MI 9/7/2018
Charles – Portage, MI 9/5/2018
I always come here and consistently get great service
Andrew – Portage, MI 9/5/2018
Good Staff, friendly and knowledgeable. Fair prices.
Gayle – Schoolcraft, MI 9/4/2018
It was a SWELTERING day when we came in. The guys were a'working hard with a great attitude and when I kidded that I had a s'ping 4 year o'in the back they switched into charming 'ud whisper'ode so our 'itt'e man wou'dn't wake up. It added humor and fun to the visit which was a bonus.
Nicole – Kalamazoo, MI 9/1/2018
Wish you could help with adjusting headlights
Jean – Portage, MI 9/1/2018
Rinda Ron – Portage, MI 9/1/2018
The guys are amazing, helpful. I feel like they have the cars best interest
Cyndi – Kalamazoo, MI 8/31/2018
The guys were great. Very personable, let me know what they were doing. It took longer than expected but they showed me all the things that I should have done. I-m getting ready to travel & want everything to go smoothly. The guys were fabulous & told mom e to come back before I travel to make sure everything they did today is still good. They totally have fun & make you feel at ease. Being a single woman you can get taken advantage of and I didn-t feel that way at all! I will be back for sure!!!
Rich – Portage, MI 8/31/2018
All the guys were awesome! Fast and friendly and knowledgeable help. Great salesman too and only upsold me on items that were truly worn. Matt, Connor Jared and the whole crew deserve to be recognized for their obvious dedication to what they do. Great job and Thanks again!
Kim – Vicksburg, MI 8/31/2018
Fast service, it was great! Shawn did great changing my lightbulb. Matt, jared, Connor, and Sheridan were all very friendly.
Willodeam – Portage, MI 8/30/2018
Caitlin – Portage, MI 8/28/2018
I always feel so comfortable and welcomed when I visit Uncle Ed's. I love that everyone is so friendly and never pushy. I have recommended Uncle Ed's to many of my friends in the area!
Ronald – Portage, MI 8/28/2018
I've been bringing my vehicles to this exact location for 15 years now because they always nail it. Great work. Great attitudes. Great work ethic. I don't just throw those words around - I'm a licensed electrician and I take those words seriously. Greg (W? I wish I knew his last name) runs a great shop - he remembered that my Tahoe he was servicing today was purchased to tow the camper we bought last year for our vacation this summer. Who remembers that? He kind of reminded me! If you think this review is just blowing sunshine please call me personally at 269-492-8599.
Ronald – Portage, MI 8/28/2018
I have been bringing my vehicles to this location for 15 years because no matter who is managing, they and the crew always kill it. Greg is the current manager and he remembered that I bought the Tahoe they were servicing today to pull the camper I bought last year for my family's vacation this year. You don't teach that, it's personal integrity. That goes for everyone in the shop today - killing it.
David – Portage, MI 8/27/2018
Service was excellent! I couldn't be more happy with how Greg, Jon, Shawn, and Sheridan helped me. I didn't even know what my differentials were and that they needed new fluid until they showed me what it looked like. I will definantly be coming back again to let these guys work on my truck again!
Thomas – Kalamazoo, MI 8/27/2018
Quick, friendly service as always. :-)
Calob – Kalamazoo, MI 8/27/2018
Greg and Jonathan were great got my 2 step done in a good time manner before my trip
Michael – Schoolcraft, MI 8/24/2018
Great crew and were fast and helpful
Dianne – Vicksburg, MI 8/23/2018
My Ford Escape had been shuddering, running rough since 90k miles. They said I needed a new transmission and quoted me $5500 to replace it. The dealership is the only place I'd ever taken it for service. At 136 k miles, I was going to be heading out of town and couldn't get it into the dealership for an oil change, so for the first time in my life, I stopped at uncle Ed's. They did a bunch of stuff and it cost me almost $700, but it ran like new. No more shudder and it didn't need a new transmission after all!! Totally thrilled in tears. My husband had just passed away in February 2018 and I really couldn't afford the $700, but it sure beat a new transmission or a new car!!! Thank you Uncle Ed'™s!!!
Greg – Portage, MI 8/22/2018
Quick and smooth, friendly service.
Stefanie – Kalamazoo, MI 8/21/2018
Today, I had such an amazing experience. I first called to decide if I wanted to get an oil change and Connor who answered my call was so friendly, helpful, and kind. I stopped in and was greeted by all 4 employees. Andre, the AM, introduced himself and was very personable. I wasn't sure what package was best for my needs, but after talking it over, we came up with the best solution. I also thought it was great how well everyone worked as a team, communicated, and supported each other. You have an awesome staff and I really appreciate the experience I had today. Thank you!
TIA – Three Rivers, MI 8/20/2018
It's always a pleasure to come to this store, the guys are great, they always communicate well even when the pressure is on from multiple cars visiting in a short time. They were EXTREMELY busy when I came in but they were super friendly the entire time.
Amanda – Portage, MI 8/18/2018
Ever since I moved to Portage, everyone has recommended Uncle Ed's, and the staff does not disappoint! The great service keeps bringing me back again and again. Often times, the staff remembers the video game decals on my car, and that personal touch makes all the difference. Connor was extremely friendly on my last visit, and explained everything that was going on. The amazing atmosphere is what keeps bringing me back.
Bob – Kalamazoo, MI 8/16/2018
Greg is a great employee. Knows me by name and always friendly. He's an excellent representative of your business!
Greg – Decatur, MI 8/15/2018
Andre and staff very professional and courteous.
Bobbie – WHITE PIGEON, MI 8/11/2018
Love the coupons!
Ellyse – Kalamazoo, MI 8/8/2018
I have had a lot of oil changes in my life but I can 100% say that your staff are some of the most peppy people. They were very nice and knowledgeable. They answered all my questions and were very quick and efficient.
VICTORIA – Marcellus, MI 8/3/2018
Service was fantastic
Kurk – Portage, MI 7/31/2018
Very good team.
Chris – Kalamazoo, MI 7/31/2018
Oil on vehicle after service- techs need to do clean check
Tavia – Lansing, MI 7/30/2018
Everyone was very nice, the manager was able to give me a discount with my services because it was more expensive than I expected.
Meredith – Kalamazoo, MI 7/28/2018
The manager was AWESOME and all the workers too they were very helpful
Shayleene – Kalamazoo, MI 7/26/2018
As usual the staff here was insanely informative and friendly, making it an enjoyable quick and easy process!
Taylor – Portage, MI 7/26/2018
These guys are great!
Susan – Portage, MI 7/25/2018
They forgot to ask me for my coupons - so I forgot and was screwed out of money.
Sharron – KALAMAZOO, MI 7/24/2018
Robert & Cynthia – Union City, MI 7/23/2018
Andrew and Justin were great, fast service with a smile!
Dennis Sheryl – Scotts, MI 7/14/2018
Sheridan and Matthew were very nice, explained procedures well and completed work on a timely manner.
Kevin – Portage, MI 7/13/2018
Everyone talks too fast can't inders what they are saying
Dan – Vicksburg, MI 7/13/2018
Danielle – Portage, MI 7/12/2018
Customer Service Advisor was Matthew the manager was Jared Jared came over and introduced himself very nice but Greg :)
Greg was my favorite. Thanks for topping off the lease off in Port 3. I operate businesses for a living and can't tell you how important it is to me and every guest to experience fast, friendly, accurate and hassle free service. I just wanted an oil change so that's what I got. No awkward pressure. See Im the kind of girl that has to ease into full service you know. Lol
see you next time I will definitely be back ;)
Katie – Portage, MI 7/11/2018
Manager was very nice.
Jimmie – Portage, MI 7/11/2018
David – Portage, MI 7/10/2018
Greg and his team are always very friendly. Jon was helpful.
Jennifer – Portage, MI 7/9/2018
The great service and friendly technicians keep me coming back.
Jennifer – Vicksburg, MI 7/9/2018
Nadezda – Portage, MI 7/8/2018
It was prevelage to work with young man Matttew , Justin and Josh. Absolutely great survive combine professionalism and friendliness .
Kevin – Kalamazoo, MI 7/7/2018
Margaret – Portage, MI 7/5/2018
It was way more expensive than I bought it would be and more than it was at the dealership that I have gone too. Had I not needed my oil changed badly I would have left when told the price. I have paid $40 LESS at the dealership.
Sandy – Portage, MI 7/5/2018
Everyone is very polite and business like. I have been to other places and have left do to their attitudes. I drive a 2007 Malibu and I like to stay on top of things so I frequently stop in to have my levels checked, unlike others I have been to your people are still happy to see me no matter how many time I stop in. They provide excellent service and I trust what they are telling me. Others could learn from your people. I wouldn't go anywhere else and highly recommend them to others.
TIA – Three Rivers, MI 7/1/2018
Great service, will be back again.
Kristen – Vicksburg, MI 7/1/2018
everyone is friendly
Jesse – Portage, MI 6/29/2018
Yes it would be helpful
Jason – Portage, MI 6/28/2018
The entire staff went above and beyond to ensure I was able to go safely on my way! There was an issue with the car that they discovered and were able to give me good advice for getting the issue corrected.
David – Vicksburg, MI 6/26/2018
Greg the manager greeted me by my first name and welcomed me back, Riccardo was my service advisor and was professional and knowledgeable I have and will continue to recommend Store 1108 to all my friends and family. Greg has my business always.
Larry – Portage, MI 6/25/2018
Steve – Portage, MI 6/25/2018
The manager recognized me from a prior visit, which was nice and said," See you soon Steve".
When I was leaving.
Very good customer service.
Roger – Dowagiac, MI 6/23/2018
I was very pleased with the service.
Hillary – Portage, MI 6/23/2018
All the guys were great!
Jutta – Portage, MI 6/21/2018
Friendly, knowledgeable, no pressure sales, explained everything they recommended
Jason – Clinton, MI 6/21/2018
The staff at your Westnedge facility is great. The manager is a stand up guy and truly cares about his employees and the customers that come into the center. From a customer service stand point it is top class. That being said it is extremely pricey compared to any other oil change I have ever had. The only reason that I brought my Traverse in was because I could get $50 off today as I paid $80 for my other car the day before. I have never had to pay $80 to have oil changed in a car or a truck that I have owned in my life and I have owned multiple vehicles and trucks. If I thought that the prices at your location were fair I would definitely return because your staff is hands down the best I have ever dealt with. They are great individuals and did fantastic work with both my vehicles but unfortunately I will not be returning secondary to the extreme price in my opinion.
Jeremiah – Three Rivers, MI 6/19/2018
Let's start this off with 'I love this Uncle Ed's location'!!! It's very seldom in today'™s age that you find a place that embodies customer service as the Portage location does. Greg greets me by name every two me and always strikes up a conversation as though we had spoken yesterday! He leads a fantastic team and you can tell that they enjoy the environment created by good leadership. As with any business, there will be hiccups and issues that pop up. But, as with any good customer service oriented team they make no excuses but do everything to right the wrong in as quick of a time period as possible. The customer is always their top priority and it shows through everything they do. Having worked in retail management and currently in a customer service role seldom do you hear the good that comes out of visits, typically it'™s what is wrong. This crew, and their leader, deserve every bit of a good review and will continue to get them from me as long as I'™m a customer..
Brian – Marshall, MI 6/16/2018
When I came the crew was under staffed with help on the way, yet always polite.
They handled themselves well.
Chuck – Portage, MI 6/16/2018
William – Jones, MI 6/15/2018
I am a loyal customer at this Uncle Ed's because of the highly professional staff. I am always treated like a VIP there!
David – 1, MI 6/14/2018
manager Jared is the best
Jennifer – Portage, MI 6/13/2018
Jared is the third manager that I have worked with over the years. He was pleasant, helpful and his team is responding well to him.
Keep up the good work!!!
Barbara – Kalamazoo, MI 6/12/2018
I've been going to Uncle Ed's for years and am always very happy with the way I'm treated. They take great care of my car.
Bill – Kalamazoo, MI 6/12/2018
Greg and Riccardo did a great job for me! They were about to close but stayed open for me - and I really appreciated it. My oil was really now (almost out) and needed to get a change right away. I really appreciated their service on my car - and have worked with Greg many times - he is always looking out what is best for my car's maintenance and I trust him!
Craig – Gulf Shores, MI 6/11/2018
BRYANNA – Schoolcraft, MI 6/11/2018
everyone was really helpful and kind with all my questions
Kevin – Lawton, MI 6/6/2018
Josh, Greg and Greg were awesome! Super friendly! Best service experience I have ever had.
Scott – Pendleton, MI 6/4/2018
Aaron and crew were very professional and thorough.
Blayne – Portage, MI 6/2/2018
Love the in depth knowledge of my vehicle. Makes me feel like I'm safe and taken care of.
Courtney – Portage, MI 6/2/2018
Great staff and good at answering my questions and/or explaining exactly what they were doing to my vehicle.
Louis – Three Rivers, MI 6/1/2018
Tablet not charged and other tablet was broken
Brian – Portage, MI 6/1/2018
Needs oil change and a little other service. Jared and Sheridan were fast and professional. Service was very quick. Really good experience .
Sarah – Kalamazoo, MI 6/1/2018
I appreciated the help from each technician. Jared was especially engaging and intentional. Matt and Josh were also very helpful. I appreciate that Greg, store manager, has remained consistent.
Molly – Kalamazoo, MI 5/31/2018
Stacy – Kalamazoo, MI 5/28/2018
Service was excellent! I received a call from the manager a few days later thanking me for my business - WOW! What a step above the rest!!
David – Vicksburg, MI 5/26/2018
The manager Greg W and assistant manager Greg D are always friendly fast and efficient they are the reason I keep coming back and telling everyone I know to get there service needs done at that uncle Ed's. (Store 1108). Sheridan was exile to as well I look forward to knowing him as I continue to be a loyal customer.
Stephanie – Vicksburg, MI 5/26/2018
Love the guys at this location they're all very friendly. Just great representatives of uncle ed's. Greg is a wonderful manager and makes my son and I feel special when we come in.
Nick – Portage, MI 5/25/2018
Best service, great employee training, all around a great experience time and time again. I strongly recommend this to anyone who needs service done on a vehicle.
Alan – Paw Paw, MI 5/25/2018
Great Service always , Alex, and Andrew always great service above and beyond what to be expexted
Brent – Kalamazoo, MI 5/24/2018
Great staff, very thorough and attentive!
GEORGEANNE – KALAMAZOO, MI 5/22/2018
Service technicians are very friendly and helpful
Jason – Kalamazoo, MI 5/22/2018
Jared M, great handyman, included great recommendations for future family vehicles.
Andrew B, great service, great help with all fixes.
Brea – Portage, MI 5/19/2018
Steve Jennifer – Portage, MI 5/18/2018
great service as usual
Elias – South Haven, MI 5/18/2018
Great Customer Service. Andrew Did a great job helping me out .
Jennifer – Portage, MI 5/18/2018
Great service as always.
Cherie – Kalamazoo, MI 5/17/2018
I came in to get 1 headlight replaced and they reviewed all lights to make sure I did not need anymore replaced. They also checked my fluids and topped them off. All the guys were friendly, introduced themselves, and seemed to have alot of fun working while still being very professional. I will go back!
Michael – Vicksburg, MI 5/16/2018
Andrew, manager Greg, Jared and Josh,were great. Detailed and explained everything.there were informative, professional and courteous!
Sara – Kalamazoo, MI 5/16/2018
I always choose Uncle Eds because I trust that my service is done efficiently. The staff is always friendly and today my team was Andrew B, Jared M, Greg W, Josh L. Each of them were upbeat, cheerful and helpful. My car has been running poorly and they explained a lot of what I had been experiencing while they inspected the parts. Very pleased with my visit today.
Jennifer – Portage, MI 5/15/2018
Frank – Kalamazoo , MI 5/15/2018
Andrew B, Gregory W, and Joshua L were very courteous and professional.
Steve – Portage, MI 5/14/2018
Jessica – Portage, MI 5/13/2018
Fast and convenient
Walley – Portage, MI 5/12/2018
Nothing to add.
Erika – Portage, MI 5/11/2018
excellent, efficient and friendly service
Jill – Portage, MI 5/10/2018
The manager-in-training was extremely helpful and knowledgeable, and the Technician was very friendly.
Jessica & John – Portage, MI 5/9/2018
I've been going to this particular Uncle Ed's shop for years and this survey is long overdue. These guys all work their butts off, are super friendly every time, and are able to maintain attentiveness and efficiency at the same time. The store manager Greg does an awesome job making customers feel comfortable and makes you feel like a priority. And all the other technicians follow suit. I want to give a special shout out to Alec, who is always super nice and does a great job. I will definitely keep taking my vehicles to Store 1108 due to their awesome service! Thanks,
Chad – Kalamazoo, MI 5/9/2018
Andrew was amazing and extreamly inforamitive. Jared was great and made sure my service was great.
Eden – Portage, MI 5/9/2018
The Westnedge store is always the best! We do not go anywhere else but here for my oil changes. Today's team, Greg W, Andrew B, Jared M, and Alexander S were super friendly and efficient just as every visit to this Uncle Ed's shop. We will always return for the great service we receive!
Eric – Portage, MI 5/9/2018
Another good visit to Uncle Eds. Personnel were friendly and helpful.
Kayleigh – Saint Joseph, MI 5/6/2018
Carl – Kalamazoo, MI 5/4/2018
Andrew and Jared were very helpful and patient in explaining what my car needed today and what could wait. I felt like I could trust them with my vehicle.
Jean – Portage, MI 5/4/2018
I have been coming to Uncle Ed's for about 6 years and the service is always AWESOME! Even today with new technicians! They are trained very well!! Always a pleasure to go there!!!! Thank you again!!!! Jean
Lacey – Portage, MI 5/3/2018
I very much enjoyed my time at Uncle Ed's. I felt like everyone truly loved their job and was happy to service my car. Everything was done quickly and the staff was all very friendly and professional. I told my husband that we will NEVER be going back to Walmart for our service again! Thank you, Jared and team!!!!
Laura – Schoolcraft, MI 5/3/2018
Jared and Will took great care of me! Good energy. Quick and efficient workers. Did a great job. Very satisfied. I'll be back a few months!
Christopher – Portage, MI 4/27/2018
Andrew B, Joshua L, Jared M, and Sherdian K all made great efforts to take care of me on this visit. I was informed of my options, they made suggestions (without being too pushy), and they all seemed very honest and genuine.
Definitely plan to go back, as these guys have always made each visit quick, painless, and efficient!
JANAE – Kalamazoo, MI 4/26/2018
I absolutely love coming to Uncle Eds. I don't mind paying more for my oil change and services because the staff is always so friendly, nice and informative. Andrew was amazing and extremely knowledgeable and was able to answer all my questions and was even willing to prioritize the services that my vehicle needed on which ones were the most important. I was on a budget today and he went above and beyond to try and give me the best service possible even though I was just getting my oil changed. Way to go to him and the entire staff, I will definitely be returning next time for more maintenance on my car.
Cari – Mattawan, MI 4/25/2018
Every time I come I always receive the best service. When I leave I am confident that I am taking the best care of my vehicle and that I am doing the right thing. In the past you were able to see problems and give me an idea on what the issue were before they became a huge problem. From keeping me honest in not changing my oil when I have gone to long between changes, but helping me keep track of the maintenance I am not always confident I can do on my own. Thank you guys. Going to you guys for 10 plus years, and I feel you have helped my cars run longer and more efficient at every turn.
Trisha – Kalamazoo, MI 4/24/2018
Jared, Andrew and Stanislav are consummate professionals. They attend to each detail and provide a thorough explanation of each recommendation. Service was quick and efficient. Highly recommend this shop!
Holly – A, MI 4/22/2018
Manager was very helpful and informative.
Mike – Portage, MI 4/21/2018
Manager remembered me from last visit without looking me up on the computer.
Amanda – Kalamazoo, MI 4/21/2018
Zoie – Vicksburg, MI 4/20/2018
Andrew B was super friendly, informative and helpful. I felt very comfortable and happy with my visit ðŸ-
Robert – Portage, MI 4/20/2018
Andrew, Alec, Matt, and Jared were a wonderful team, answering all questions. Very professional and fun.
Matt – Portage, MI 4/20/2018
Andrew Burch was extremely helpful and informative!
Kristen – Vicksburg, MI 4/20/2018
Jared, Matt, Alec and Andrew are very cutious and professional.
Kirsten – Portage, MI 4/17/2018
Andrew B. Was very helpful, and took time to explain the process. Appreciated him.
Ken – Portage, MI 4/17/2018
Great people. The owner came by with freshly baked biscuits that were superb! Great personal touch.
Sheley – Portage, MI 4/16/2018
Andrew, Jared and Sheridan did a great job and we're extremely professional.
Greg – Portage, MI 4/16/2018
Service was excellent
Monica – Portage, MI 4/14/2018
Everyone was extra nice!
Steve – Kalamazoo, MI 4/13/2018
Great, prompt and professional service!
Marilyn – Galesburg, MI 4/13/2018
Very nice guys very helpful
Samantha – Portage, MI 4/12/2018
Very helpful and informative. I like that it's convenient to come here.
Stephen – Portage, MI 4/12/2018
I like the place, excellent service everytime.
Blayne – Portage, MI 4/10/2018
Andrew was fantastic. really informative and friendly. will definitely use uncle eds again. GREG ALSO AMAZING.
Joe – Portage, MI 4/10/2018
Andrew,was fantastic. the whole crew did a great job. thank you so much.
Kristin – Kalamazoo, MI 4/10/2018
Alex – Lawrence, MI 4/9/2018
Gladys – Portage, MI 4/7/2018
everybody is friendly.
Natasha – Kalamazoo, MI 4/7/2018
Sue – Kalamazoo, MI 4/6/2018
Great service as always.
JEFF – Vicksburg, MI 4/4/2018
they were very thorough and inforamative
Greg – Decatur, MI 4/3/2018
Service amazing as usual!
Michael / Allison – Portage, MI 3/31/2018
Terry – Kalamazoo, MI 3/29/2018
Your manager at that store (Greg, I believe) has a natural gift of leadership. I've traveled to 40 countries, some in my Navy days, others as a guy just looking for the Authentic in a plastic world. Greg is authentic, and one can see that the folks who work with him there are inspired both by his example, and by his manner. He has what I like to call "personal ethics". He's a good egg, and you're lucky to have him. So give him a raise and promotion and all that. And give him this customer's thanks for being Real.
Sandy – Portage, MI 3/29/2018
Best service , feel that they can be trusted, friendly and honest. I wouldn't go anywhere else
Jennifer – Portage, MI 3/29/2018
I really love that the managers are hands on and helping their employees out on the shop floor. That shows a tremendous amount of commitment to providing fast, efficient and quality service. I love the location that I go to and if I can help it will continue having my vehicle serviced there :)
Adam – Portage, MI 3/29/2018
The staff is fantastic and demonstrate that they are focused on the customer experience while maintaining a high degree of knowledge and skill required to perform the maintenance work.
Most automotive service centers continually fail to maintain my trust and confidence and Uncle Ed's is the only center that puts a smile on my face every time I visit.
Whatever formula you are using to select and hire your staff dont change a thing!
David – Portage, MI 3/29/2018
Ryan – Portage, MI 3/28/2018
Include text marketing for reminders and coupons. Please set a meeting with Dave at RepleoTech (269-501-0677 email@example.com).
Bethany – Battle Creek, MI 3/28/2018
Amanda – Kalamazoo, MI 3/26/2018
Heidi – Portage, MI 3/25/2018
Always friendly and excellent service everytime.
Jim – Portage, MI 3/24/2018
Lyssa – Portage, MI 3/24/2018
I really appreciate the friendliness and how they walk me through everything without judgement.
Laura\carl – Portage, MI 3/23/2018
I love coming to this sites
Amber – Kalamazoo, MI 3/23/2018
Convenient. Fast. Friendly service techs.
Joe – Kalamazoo, MI 3/23/2018
The assistant manager kid, did a great job and represents you well
Patricia – Decatur, MI 3/22/2018
Alan – Paw Paw, MI 3/21/2018
The guys are great, greg and Jon excellent job
Always go the extra mile
Show time over Al
Michael – Mattawan, MI 3/21/2018
Jared and Alec did a great job. They were fast friendly and most importantly very knowledgeable of everything they were showing me on my vehicle.
Danielle – Kalamazoo, MI 3/20/2018
Andrew – Portage , MI 3/19/2018
Lea – Kalamazoo, MI 3/17/2018
Everyone was so nice, and I loved that the staff seemed to like their jobs and work well together. They did a lot of services on my car, when I only came in initially for an oil change. But I'm so glad they offered all the services, since it's more convenient just to get it done all at once. There wasn't any pressure to add services, and all the costs were explained clearly. Jared, the customer service advisor did a great job. He also helped out other techs who seemed to be still learning.
Scott – Portage, MI 3/16/2018
We LOVE Westnedge Uncle Eds because of the friendly service and clear communication (not pressure) regarding the needs of our vehicles. We have brought 3 vehicles here for years and wouldn't go anywhere else. We visited another Kalamazoo location one time and quickly realized that not all Uncle Eds provide the consistently friendly customer service and clear communication. We appreciate Manager Greg's positive,upbeat interactions with both customers and coworkers. Keep it up! See you again soon!
Benjamin – Vicksburg, MI 3/16/2018
The guys in the shop were extremely friendly and knowledgeable.
Lon – Kalamazoo, MI 3/15/2018
Greg and his staff ALWAYS make getting an oil change a GREAT experience. The courtesy, speed and great attitudes are simply icing on the proverbial cake!!
Greg definitely has a staff that would make any manager proud. Although the constant add on services pitch gets a bit much, it's nice to know that they are there if wanted. Kudo's to a FANTASTIC group of employees at this location..
Cindy & Lloyd – Portage, MI 3/15/2018
Jerry – Portage, MI 3/15/2018
andrew And Gregory were great with customer service.
John – Portage , MI 3/15/2018
thank you for the outstanding service
Bobby – South Bend, MI 3/12/2018
Awesome crew. Very nice knowledgeable guys. Need to relax on the up saleing. I understand it but shoving down throats at over a 100 bucks a pop makes it seem more for money than service.
Barbara – Kalamazoo, MI 3/11/2018
As usuual was very happy with the service
William – Kalamazoo, MI 3/10/2018
The overall service is good but the continued up selling can get annoying. I know it's a way to drive store on store sales, but it gets old.
William – Kalamazoo, MI 3/10/2018
Jennifer – Three Rivers, MI 3/10/2018
There were some rude customers. Expecting That they should go ahead of three others but they were nice to them and got them in and out quickly so wouldn't annoy others lol
CHAD – Portage, MI 3/9/2018
100$for a synthetic oil change is a complete joke..then the tech. Says "let me buy the oil filter for you". Insult to my intelligenceðŸ-¡ðŸ-¡ðŸ-¡
Jazzmin – St Petersburg, MI 3/9/2018
Jared was very professional, answered all my questions,helped me get my truck up-to-date and safe for me and my son fast clean proffesional definitely will be back for feature visits.
Juan – Kalamazoo, MI 3/9/2018
great service great people
Daniel/ Alisha – Portage, MI 3/9/2018
Uncle Ed's does an amazing job with all of their services. Friendly service, knowledgeable technicians, great deals. I would recommend them to anyone.
Joe – Portage, MI 3/6/2018
Everything was really great
Bobbie – Vicksburg , MI 3/5/2018
nothing this guys was awesome I would tell my friends to come here everything
Mike – Portage, MI 3/3/2018
Jennifer – Vicksburg, MI 3/2/2018
Wonderful experience. Thank you!!
Richard – Dorr, MI 3/2/2018
Sharon – Lawton, MI 3/2/2018
very professional service
Christian – Sheridan, MI 3/2/2018
Staff was extremely informative and polite
JUDY – Vicksburg, MI 2/28/2018
Great Service and friendly people.
Samantha – Hartford, MI 2/28/2018
All the workers were great and friendly, even checked to see how my kids were doing during the oil change.
Ronald – Portage, MI 2/27/2018
I have been bringing my vehicles to store 1108 for fourteen years now and have never been disappointed - always excellent friendly service. Greg and the current staff are doing a great job keeping up your reputation!
Marjorie – Battle Creek, MI 2/27/2018
EXCELLENT SERVICE! AMAZING STAFF!
Charles – Portage, MI 2/27/2018
CHARLES – Kalamazoo, MI 2/26/2018
Leeann – Schoolcraft, MI 2/26/2018
Jared – Portage, MI 2/25/2018
Everyone who serviced my car was wonderful! A+ service!
Josh – Portage, MI 2/24/2018
Great group of people!
Carmony – Portage, MI 2/24/2018
Amazing service, explained to me the processes and very friendly.
Gary – Vicksburg, MI 2/24/2018
Very curtious staff
Amy – Portage, MI 2/23/2018
The manager, Chris, remembers me by name every time I come in despite the fact that I bring two different vehicles. The friendly service they provide every time is bar none and by far the best service I receive from any business in the area or out of the area for that matter. It is always a pleasure driving in your shop. I cant always afford the additional "upsell" items they recommend but occasionally purchase them. All the guys there are polite and professional as can be and I always recommend Uncle Ed's to others. Thank you, Sincerely, Vince
Lyndsee – Portage, MI 2/23/2018
Love being able to stay in my car and the technicians to be able to work on my car and explain what's happening.
Joel – Portage, MI 2/23/2018
Great job guys!
Marissa – Battle Creek, MI 2/20/2018
everyone was very friendly and very knowledgeable and helpful.
Josh – Kalamazoo, MI 2/20/2018
Nick – Kalamazoo, MI 2/17/2018
Staff was very friendly, best oil change experience I've had!
Fernando – Portage, MI 2/17/2018
Greg and the crew are extremely friendly and very helpful
Sam – Vicksburg, MI 2/17/2018
Another day of professional and efficient service at uncle eds. They make everything know to the customer to make sure we are happy. Great job fellas!
Kelly Or Mark – Portage, MI 2/17/2018
Sam – Vicksburg, MI 2/16/2018
The technicians were very friendly and vocal which is always a great thing. Communication like theirs gets the job done fast and efficiently. Great job guys!
Rob – Portage, MI 2/16/2018
They were all working very are and in unison for faster service
Steve Jennifer – Portage, MI 2/15/2018
Greg's crew is always cheerful and polite.
Larry – Portage, MI 2/14/2018
Derell ( I apologize if I spelled it wrong) & Josh were fantastic.
I pulled in at 6:40pm and they serviced me with a smile even though they had a car ahead of me and it was close to closing time.
They were absolutely fantastic!
Nick – Grand Rapids, MI 2/14/2018
Had a great experience. The manager had great customer service skills and did an excellent job in the whole process. Alec was also very helpful and made sure I was well taken care of. Would definitely return based on my experience today
Jim – Kalamazoo, MI 2/13/2018
Great customer service
Jessica – Kalamazoo, MI 2/13/2018
great fast service
Rebecca – Schoolcraft, MI 2/10/2018
Great service as always!
Paul & Lisa – Kalamazoo, MI 2/9/2018
awesome service love it!
Amber – Portage, MI 2/9/2018
Awesome customer service
Crystal – Plainwell, MI 2/8/2018
The guys were great!
Greg – South Haven, MI 2/7/2018
GREAT FRIENDLY SERVICE
Monica – Portage, MI 2/6/2018
To expensive and charged me for the oil filter! I've never paid for an oil filter anywhere! It's convenient but not worth the cost and I wasn't allowed to use my $20 coupon. Service was ok but to much personal talk going on.
Martee – Allegan, MI 2/4/2018
Always great service, knowledgeable staff, and I feel I'm treated respectfully.
Tim – Middleville, MI 2/2/2018
Christi – Bronson, MI 2/2/2018
knowledgeable and friendly staff
Dion – Portage, MI 2/2/2018
Excellent customer for life
Larry – Portage, MI 1/31/2018
Everything went well.
Nicole – Portage, MI 1/30/2018
Gregory .D , Gregory.W, Matthew.G did a amazing job
Lynn – Schoolcraft, MI 1/30/2018
great service and very professional and polite
Randy – Portage, MI 1/27/2018
ease of explanation, keep past history.great to have.
Dave – Kalamazoo, MI 1/27/2018
friendly service from all
Mike – Portage, MI 1/26/2018
Good job this visit!
Kimberly – Kalamazoo, MI 1/25/2018
The whole crew was Amazing, friendly and kind. The manager went out of his way and provided me with a coupon. This was the most pleasant oil change ever!! I will definitely return.
David – Portage, MI 1/24/2018
I've been thinking of my car as a clunker for a while. As such regular maintenance wasn't a big priority. At first I was dubious of all the additional work they said I needed but by the time it was finished I could already tell it was making a difference. The ride home was much nicer and smoother than when I drove it in. My 'clunker' doesn't 'clunk' anymore, thanks guys!
Ian – GRAND RAPIDS, MI 1/23/2018
very helpful, listened to me describing my issue.
Janice – Portage, MI 1/22/2018
Gregory D and Samantha did a super job. Very knowledgeable and polite.
Phillip – Portage, MI 1/22/2018
Sheridan was extremely friendly and professional. Greg is always a pleasure to work with. Thank you for the over the top service (as always)!
Mark/ Dawn – Kalamazoo, MI 1/20/2018
I have been coming to this uncle ed's for the last 15 plus years. They are always super helpful and very friendly!
Joe $ Carolyn – Kalamazoo, MI 1/19/2018
Greg was awesome and his tech where very friendly
Tom Kim – Vicksburg, MI 1/19/2018
great guys, always excellent customer service. I always enjoy the teams energy and the background music!
Jessica – Portage, MI 1/19/2018
Always friendly. Always explains things well. I never feel as though I am being "sold" something but rather how to take care of my car. Employees look happy to be working here and has fun with each other and with the customers.
Jean – Portage, MI 1/17/2018
Once again I have to say that the service from Greg and his crew was amazing!
They are always friendly, helpful and professional. It is always a pleasure to bring my cars there for service.
Anasia – Kalamazoo, MI 1/17/2018
They are the best!
Roger Cathy – Portage, MI 1/13/2018
Excellent Service! Everyone there looks like they enjoy their work. Extremely friendly and explained everything they were doing. Manager Greg was very professional as well as his crew.
Joyce – Kalamazoo, MI 1/13/2018
manager greg : very friendly and concerned about vehicle and safety
technician greg : friendly , personable , and very cute 10/10
Patti – Portage, MI 1/12/2018
always great service
Kristen – Vicksburg, MI 1/11/2018
Jack – Portage, MI 1/10/2018
Every employee was exceptional in their service to us and our vehicle.
Greg D. and Greg W. were thoughtful, kind, along with great service!
Josh – Portage, MI 1/10/2018
SHOUT OUT TO THE WESTNEDGE CREW
@WILL GENTNER @MANAGER GREG @GREG DOYLE
Best service ever!
Joe – Mattawan, MI 1/9/2018
Nice to see a cohesive group working together!
Savanah – Galesburg, MI 1/7/2018
Kristin – Kalamazoo, MI 1/3/2018
Everyone there has always been fast and friendly. :)
Curt – Portage, MI 12/31/2017
We visited on Sunday, New Years Eve. The site was understaffed, but the gentlemen working were very friendly and concerned about customer satisfaction.
I understand that employees are concerned about the safety of our vehicles, but I simply wanted an oil change... not the many extra features which were offered. I did also purchase new wiper blades.
Jenny – Portage, MI 12/30/2017
I went Bc it said 10 minute oil change. I had two kids under 8 in the car.
It was way longer. That was my only complaint. Otherwise it was great service
Lora – Augusta, MI 12/28/2017
William G. was our service adviser. He was very thorough and didn't rush us when we had questions. He was helpful and we appreciated that with our first visit.
Our only hesitation in returning is the cost, but with coupons I think this won't be a problem.
Mike – Parchment, MI 12/28/2017
From my first phone call with Store Manager Greg who did a great job to the absolutely superior level of service and professionalism that both Kameron S and Alexander S provided me I can't thank you enough ! Kamereon discovered that a filter in my car was very dirty and needed to be changed. It was out of stock at your facility. Alexander got on the phone and by now we were after store hours and called around ,found the filter ,drove down and got it! Kameron installed it and tested it to make sure everything was right! Never once did they complain about time or the extra effort. In business Culture and Attitude are important to getting great Service! Gren,Kameron and Alexander did an outstanding job and reflected the best of what any employer would want ! Obviously I was very impressed and pleased! Thank you ! Mike Hartwigsen
Matthew – Kalamazoo, MI 12/27/2017
Overall, flat-out excellent service. I recognize that I could get an oil change cheaper at a competitor, but the level of professional service and additional services offered at Uncle Ed's keeps me coming back. I know that I can trust the team there to do the job correctly and keep my vehicle running smoothly, and that means more to me than a cheaper alternative.
Mark – Portage, MI 12/27/2017
Greg, Alex & Kameron do a fine job.
Barbara – Portage, MI 12/27/2017
Great service, thank you!!
Leslie – Portage, MI 12/27/2017
Maxwell – Kalamazoo, MI 12/22/2017
They were great
Susan – Paw Paw, MI 12/22/2017
the three bays were full and three cars were already ahead of me, but they kept me informed of wait time and made sure everyone was taken in the order they arrived. they still kept the professional service and moved the line efficiently. SUPER WILL was awesome and made the $250 dollar charge not sting to bad.
Donna – Portage, MI 12/22/2017
they did a great job
Michelle – Lawton, MI 12/20/2017
They were very knowledgeable and polite
Karl – Kalamazoo, MI 12/19/2017
My problem is that I purchased a $100 engine cleaning service and the tech spilled cleaner when she was filling. The manager cleaned it up but it is very frustrating from a customer point of view. This unfortunately is not the first time I have had 'sloppy' work from an Uncle Eds. I have been a long time customer and if it wasn't for the coupons I would go somewhere else. With the constant turnover it's hard to get consistent service anymore. I went to this specific location because they used to be one of the best.
Kate – Portage, MI 12/19/2017
it was great, thank you
Jeremiah – Three Rivers, MI 12/18/2017
First off, you have a huge asset in the branch Mgr Greg! His customer service is second to none, his leadership(from what I can see) is outstanding and he makes you feel like family (or at least a very close friend LOL)! The team is extremely outgoing and works like a well oiled machine. I love that they help stay on top of my cars maintenance and are not pushy if I opt to wait another 3-4 months (but they do make sure I know what is a priority). They do everything to help keep my cost down which can be difficult with a car that should use high mileage synthetic. I have recommended them to anyone I know, whether they have made it in or not. Uncle Ed's may not be the cheapest in town, but as I've stated before I will continue coming back because of the way I'm treated and the service they provide! It's worth every penny! On a side note, congrats to Greg and his wife on their new house and the 3rd blessing that's about to arrive! To the entire team at the Portage Uncle Ed's, have a blessed Merry Christmas and Happy New Year!
Emily – Portage, MI 12/16/2017
The employees are wonderful and always take great care of me and my car. I never feel pressured to purchase anything, but always feel well informed and leave with confidence that I received great service. I have been going to uncle Ed's for years and will continue to do so!
Jordan – Kalamazoo, MI 12/16/2017
Great service and took care of everything my car needed. Wasn't planning to spend as much as I did however everything was explained very thoroughly and was necessary for my car.
Norma – Mattawan, MI 12/16/2017
Love, love everything here!!!!
Max – Centreville, MI 12/15/2017
Service is very good and fast every trip. They are always informative ans remind me of my coupons. They treat my vehicke like one of their own. Every time I call ahead to order my oil they know who I am and make me feel like a valued customer. Wiliam G is great every visit!
Darrell – KALAMAZOO, MI 12/14/2017
very friendly and helpful
Sandy – Portage, MI 12/13/2017
Best customer service I have had
Nancy – Vicksburg, MI 12/10/2017
As always exceptional service!
Amy – Portage, MI 12/7/2017
Very professional and very effective.
Jim – Portage, MI 12/6/2017
You have a great manager in Greg Wierenga! I've been going there for years, and he is very professional, friendly and does great work. Keep him around!
Nancy – Vicksburg, MI 12/4/2017
I love coming here. Great service and wonderful help.
Barbara – Kalamazoo, MI 12/3/2017
I have used your service for years and have always been completely happy with it. It was ok this time. The ass't manager and all techs were quite new and not quite as experienced as the ones I always see. They just have to gain some experience and speed.still glad to continue with Uncle Ed's.
Rebecca – Kalamazoo, MI 12/3/2017
None at this time. Very satisfied with service.
Justin – Scotts, MI 12/1/2017
The staff goes above and beyond to make me feel good. They always have a smile when they talk to me. I feel like going back and treating them with some thing nice. It's not the cheapest, but between the excellent between oil change benefits and the staff, I know it's worth the cost.
DENISE – Kalamazoo, MI 12/1/2017
Alan – Portage, MI 12/1/2017
very thorough and friendly employees
Shelby – Kalamazoo, MI 12/1/2017
Service was good
Chad – Kalamazoo, MI 11/30/2017
The team was very upbeat and friendly. They all seemed to genuinely enjoy their jobs which is refreshing. I plan on using this location for as long as I live here in town. Thanks for the great service!
Chelsea – Kalamazoo, MI 11/29/2017
Krysten – Portage, MI 11/28/2017
Store manager Greg W was very informative and helpful, and tech Matthew G was very friendly as well, along with assistant manager Alec. Awesome service! Always great here and Iâ€™ll be returning for my next service checkup.
Natalie – Vicksburg, MI 11/28/2017
Greg and Alec are friendly and professional. They do great work.
Tony – Kalamazoo, MI 11/25/2017
Super will and alex the lion had great service as always i dont take my truck anywhere else
Jonathan – Portage, MI 11/21/2017
Been coming to this shop for over 7 years and 2 cars and they haven't disappointed me yet.
Karn Kris – Portage, MI 11/21/2017
Great friendly service
Jerry – Portage, MI 11/17/2017
Keep up the good efforts!
Drew – Kalamazoo, MI 11/16/2017
Hard not to come back with such good friendly service!
Patty – Portage, MI 11/15/2017
the excellent care they take of my vehicle and always keep me informed on my vehicles needs, and the best parts for my vehicle to keep running smoothly! much appreciated!1
John – WHITE PIGEON, MI 11/11/2017
N/A. They did excellent!
Eric – Portage, MI 11/11/2017
Another good visit to Uncle Ed's!
Kristen – Vicksburg, MI 11/9/2017
Roza – Portage, MI 11/9/2017
Greg, Alex, Makoche are above and beyond when it comes to CUSTOMER SERVICE!! Their knowledge is impeccable and Greg always keeps the flow going smoothly through out his shift!! Thank you for always taking care of me!!
Roza – Portage, MI 11/9/2017
The one thing that brings me back is your employees. Today I had Jared, Greg D and Makoche servicing my Buick. ALWAYS a Great Job done by these guys. Professional, efficient and knowledgeable.
Balinda – Schoolcraft, MI 11/8/2017
fast, friendly, and cheerful first thing in the morning.
Monique – Portage, MI 11/5/2017
Keep up the great work and friendly service!
Sarah – South Bend, MI 11/5/2017
Will was great and very helpful with issues I was unsure about with my car.
Sherry – Vicksburg, MI 11/4/2017
Some way to warm the oil change bay. I went when it was pouring down the rain and windy. I was cold so I am sure the technicians were. Cant imagine what it will be like in the winter.
Nicholas – Kalamazoo, MI 11/3/2017
Nancy – Portage, MI 11/3/2017
Need Christmas music
Cathy – Portage, MI 11/3/2017
Your Tech's are the wonderful!!! When I was there last month they put a smile on my face & again today ;-). They are so friendly & knowledgeable. Thank you for such great guy's & wonderful service...you have a satisfied customer for life..Thanks again!
Tori – Kalamazoo, MI 11/3/2017
Bobbie – White Pigeon , MI 11/2/2017
This group of guys are EXCELLENT and on their game!
Rachael – Portage, MI 11/2/2017
Never go anywhere else
Terry – Kalamazoo, MI 10/29/2017
Whitney – Portage, MI 10/29/2017
New to the state of Michigan and was looking for a friendly spot for oil change on my vehicle. Uncle Ed's was that for me.
Jim – Portage, MI 10/28/2017
greg does a great job for me
David – Vicksburg, MI 10/28/2017
The crew at this uncle eds is amazing friendly fast and very respectful to me and the care to my vehicles
Ross – Kalamazoo, MI 10/28/2017
Despite being very busy the team treated me great and explained everything in excellent detail. Great bunch of hard working guys!
Jody – Paw Paw, MI 10/28/2017
The guys are awesome and keep us coming back because they are so helpful and friendly.
Kevin – Vicksburg, MI 10/27/2017
Daniel – Portage, MI 10/24/2017
Jolette – Centreville, MI 10/24/2017
Greg (Manager) always explains everything and he has trained his staff great. William is new at Uncle Ed's does a great job of explaining things. Kameron always is a great asset to Uncle Ed's team. A great job by Greg and his staff
Pamela – Kalamazoo, MI 10/23/2017
Pamela – Kalamazoo, MI 10/23/2017
Everything went smooth
Terry – Kalamazoo, MI 10/22/2017
Rebecca – Kalamazoo, MI 10/22/2017
Very good service and technicians were great
Laura – Portage, MI 10/21/2017
Paula – Wayland, MI 10/20/2017
Visit was great. The technicians were very helpful and Informational.
Jayme – Portage, MI 10/17/2017
The store manager was very nice and introduced himself. All of the workers were super friendly and joked around with me as well. It was an awesome visit
Nicole – Portage, MI 10/17/2017
The team is always so helpful and welcoming! Thank you for all you do :)
Alvin – Lawton, MI 10/15/2017
Great job. Awesome people
Cathy – Portage, MI 10/13/2017
I pulled into Uncle Ed's with it being just another day..Your service men boosted my day & I left with a huge smile on my face! Please tell all of them again for me, my sincere thanks to them for doing a wonderful job. I have already started telling friends on the great service I got there & you have gained a very satisfied customer. I am so happy my daughter recommended you & I will be doing all my business there. Hope you have a wonderful day...like I did..Thank you so much!
Nicole – Portage, MI 10/13/2017
The team at Uncle Ed's is the best! I can always count on them for great service and great attitudes. Thank you so much for all you do to make my experience so pleasant - it keeps me coming back again and again! I always feel like family when I come in. Thank you Greg for your insight into how to best keep my 2008 Fusion in tip-top shape - 200,000 miles here we come! You guys are fast, efficient and always have the customer's needs in mind. Thanks again!
Helen – Kalamazoo, MI 10/13/2017
I believe this is the best crew ever! William G and Gregory W are Very professional and knowledgeable and show a genuine concern in the quality of work they perform.and thanks to Karmerin S and Alexander S for the hands on work.
Meghan – Portage, MI 10/12/2017
The service I received today was amazing. I have been coming to this location for a while now. The guys who work there recognize me and know usually what is going on with my car before pulling up the profile or looking under the hood. They are always really fast at the service they provide and make it easy to understand what they are doing to my car. Greg W., Alex S., and Makoche B. were great today.
Beverly – Battle Creek, MI 10/12/2017
I appreciated the extra effort to get into a hard to access area. I had a cabin filter a mouse had lived in, and we got it swapped out and the new one sprinkled with Irish Spring soap to deter future guests. The music was super old though.
Tama – Lawton, MI 10/12/2017
Terry – Kalamazoo, MI 10/11/2017
Very professional staff
Thomas – Kalamazoo, MI 10/11/2017
Greg and his team were awesome!! Quick, friendly service - it's always a pleasure to visit the Westnedge shop. :)
Kuirsten – Vicksburg, MI 10/11/2017
Even when super busy these boys take the time to go over what needs to be done and why. Awesome service!
Ryan – Kalamazoo, MI 10/10/2017
Pamela – Kalamazoo, MI 10/9/2017
just stopped in for the "free" top off and tire check. The top off was not free (though I hadn't gotten a previous one since my oil change) It seemed to take a long time for a simple tire check and add 1/2 qt of oil. Once you're in the bay and the hood is up, the technicians move on to another vehicle instead of finishing up. That bothers me. I don't always have all that extra time. I was in need of an oil change also.... but didn't have the time to wait. But I'll be back.
Sarah – Portage, MI 10/7/2017
Told them I was in a hurry as I was on my way to work. Nothing against the new guy but why train someone new if the customer has stated 2x they were in a hurry. The vehicle that entered after me even left before me.
Matthew – New Carlisle, MI 10/6/2017
It was impressive, to say the least, that the manager was actually doing work in the shop. He truly hasnâ€™t forgot where he came from and displays true traits of a great leader!
My service advisor, William G, was excellent. I was having a radiator problem and he found the issue and recommended service. He also went further to explain why the more expensive flush was truly better than the regular. He is ready for the next step!!!
They also supported the troops and took care of me. Means a lot now a days from younger men.
Thanks a lot uncle Edâ€™s!
Jolette – Centreville, MI 10/5/2017
Gregory W manager always is great when we come in. The best manager at Uncle Ed's by far. We've come here for over 10 years.
Jean – Portage, MI 10/4/2017
Always have superior service!!!!!!!!
Abby – Portage, MI 10/3/2017
Jared M gave excellent service! He walked me through everything he was doing and didn't try to sell me other services I didn't need, which I loved. He did recommended one service to me that me car really needed and he explained why it was important and that was super helpful! Great friendly service I will definitely be visiting this store again because of him! Greg D was also super friendly and did a wonderful job as well! You have a great team and they all deserve a raise!
Jazmyn – Kalamazoo, MI 10/2/2017
Alex helped me with me car, advised me on certain procure the would binefit me, and was super friendly. It was also my birthday, and alough I only came for an oil change he made me feel really special! Very funny and overall a very nice individual. Lastly, I love about 20 minutes away from this specific uncle ed's, and there is on about 5 minutes away from my house. But now that I have been to 1108 I will always return to this one. Alex was wonderful, thanks to him I will be a loyal customer to store #1108!
Jennifer – Portage, MI 10/2/2017
Greg and his crew are always polite and friendly.
Kathy – Portage, MI 9/30/2017
Awesome bunch of guys!!
Danna/Dave – Mattawan, MI 9/29/2017
Greg and Greg are awesome and strong assets to your company. Keep them happy please!!!
Terry – Schoolcraft, MI 9/29/2017
I came into the store today after hearing a radio add, The service was quick and the employees were very helpful. They made sure I knew what they were doing before they did it. You could tell the sincerely wanted to help me. I drove away with a genuine smile on my face. Sadly I didn't realize what the cost of what I was signing up for. The price was justified, but I wasn't willing to spend that much. Even after backing out of the oil change, the staff was understanding and still continued to help me out and wish me a good day! Overall I would come back again with coupons. My manager was Gregory W.
Sharon – Portage, MI 9/28/2017
Kameron and Will were excellent..I will definately come back, and it was a wonderful experience..
Art – Lawrence, MI 9/27/2017
Have free sifi
Jennifer – Portage, MI 9/27/2017
Good service as usual.
Laura – Galesburg, MI 9/24/2017
My experience with your employees was excellent!!!
EUGENIA – Allegan, MI 9/21/2017
Was in a pretty big hurry. Sign states 10 min. It was 40 min. till I was complete. Andre was awesome. Very professional.
Alan – Paw Paw, MI 9/18/2017
Manager Gregory does a great job with his crew, Alex didn't miss a beat in the routine.
Great job, I will be Back.
Dawn – Portage, MI 9/18/2017
Space for some one to get out if they need to use restroom
Ben – Portage, MI 9/18/2017
Took 20 minutes from the time I pulled in. Too long for a 10 min change.the cost was too high compared to the missed expectations.
Pam – Allegan, MI 9/17/2017
The service at thos Uncle We'd is awesome. I drive from Allegan 35 minutes away just to have my oil changed here. Alexander, Cameron and Wil were respectable, knowledgeable and very hard working. I will definitely come back again and again.
Jean – Portage, MI 9/16/2017
Had wonderful and professional service today!!!! Jared, Greg the manager and Makoche were totally awesome! I always have a great experience when I come for service!!! These guys deserve a raise!!!! Thanks for their hard work!! Jean
Adam – Portage, MI 9/16/2017
Emily – Kalamazoo, MI 9/16/2017
Greg, Alec and the guys were awesome... very efficient and informative. I will definitely recommend their services. They are going to be my 'go to' guys for all my vehicle maintenance. Great job!!
Michael – Kalamazoo , MI 9/15/2017
The gebtlemen at the Westnedge location are all very knowledgeable and kind. Not only did they make me feel like I was with old friends, but they held themselves in a very professional manner. They let me know what was happening, why it was happening, and how long it would take. That kind of service made me feel confident and happy to spend $200+ on my car because I knew the services they were giving me were in the best interest of my car, and not what's best for profit. Big shout outs to Alex, Jared, Kameron, and Greg!
Ian – Ann Arbor, MI 9/14/2017
Nancy – Vicksburg, MI 9/13/2017
Love the people and the customer service!
Nancy – Vicksburg, MI 9/13/2017
Awesome service all the time!
Brett – Kalamazoo, MI 9/13/2017
3x Gentlmen there were young but they completed the procedures as you trained them. Nice job on maturity and doing the right thing when higher leadership (higher than the manager on duty) is not around.
Ashley – Mattawan, MI 9/10/2017
Love "no tool, no towel". Great crew.
Joseph – Kalamazoo, MI 9/9/2017
I appreciate how they did not force products on me they gave me a run down of what i needed to extend the life of my vehicle but never made me feel pressured to buy anything.
Anthony – Kalamazoo, MI 9/9/2017
The Westnedge Team blew me away yesterday (9/9/2017)! Alec, the manager, and everyone really, was professional and friendly. Very helpful getting my wife's SUV in top shape. I will definitely be returning to this team for my next services.
Keep up the good work, guys. You deserve the recognition.
Tim – Portage, MI 9/6/2017
outstanding service. Very professional. I let Greg's crew handle a fluid change I normally reserve for a mechanic.
Barbara – Kalamazoo, MI 9/5/2017
I've taken from Uncle Ed's for years and was service was amazing this time as it always is.
James – Kalamazoo, MI 9/3/2017
Good visit. Returning customer
Heather – Portage, MI 9/2/2017
Everybody was friendly, patient and had a good sense of humor. I joked that they should have a therapy dog on site for people like me who get stressed out about the prices. No suggestions on improvements, all went well. I appreciate that they explained many things (what they were doing, and why aspects were important) as they went along.
Brent – Portage, MI 9/2/2017
Everyone was great. The assistant manager went above and beyond.
Heather – Portage, MI 9/2/2017
We have always had great oil changes at our Uncle Ed's Oil Shoppe and this time was no exception. Will, an aspiring assistant manager, was kond, helpful, and knowledgeable about the entire process and offerings. I will miss this Oil shoppe when we move across the country because I always feel like I have family working on my car. All of the workers are very nice and friendly! I recommend this specific location to all of my friends and family!
Shayleene – Kalamazoo , MI 9/1/2017
For the past few years I've been taking my car to Uncle Eds various store locations across Kalamazoo, and each experience has been a pleasant experience. I'm not exactly versed in cars, or what I need to do to keep them running, and I've grown to trust the staff at this establishment to always point me in the right direction.
Both the staff and manager at the westnegde location have been particularly above and beyond for me. Taking the time to explain the actual operations and mechanics of the services and break them down for me in a way that is easy for me to understand. The manager is friendly, patient, and always goes out of his way to make sure I'm satisfied before I leave, the staff is efficient, fast and personable. Truly a great environment.
Jason – PORTAGE, MI 9/1/2017
Very friendly workers, explained everything in great detail, especially Kameron!
Katie – Three Rivers, MI 9/1/2017
Nancy – Vicksburg, MI 8/31/2017
I will never go anywhere else. Can't find this kind of kindness and personal service that comes from the people that work here!
Julie – Portage, MI 8/31/2017
Fabulous gents thanks!!!
Megan – Gobles, MI 8/29/2017
I just visited the Westnedge location. It was relatively close to the end of the day and it was very busy (all 3 bays full and I was the second vehicle out back). I was greeted immediately with a friendly hello and told I would be helped shortly. They got me in right away. You would have never known they were closing soon based on the way I was treated. They were very polite and personable. They didn't rush with the service either. They were efficient but took their time in providing superior service!
I came in thinking I was just getting an oil change and ended up leaving with new wiper blades (front and back), an air filter, and a cabin filter per their recommendation. I have never felt so good about spending $200+ on my vehicle. The staff was extremely helpful and knowledgeable about the products and services they recommended. Will and Alex were the two gentlemen that talked to me about the services and their product recommendations. They were not overly aggressive with their recommendations but were educational on the benefits of doing so, which made me comfortable with them and buying the products.
The manager, Greg, made a point of coming over and saying hello. He remembered me from a previous visit. They are a very busy location so that surprised and impressed me. He was actively involved with cheering on his team and helping ensure an elevated level of service.
Thank you to everyone that helped me with today's visit! It was by far some of the best customer service I have ever gotten. This location has won me over as a long-term customer. I would recommend them to my friends/family as well!
Mike – Portage, MI 8/28/2017
I tried to use 2 coupons, but was told I could only use one per visit. Is this a new policy? I've used 2 coupons in past visits.
MICHELLE – Portage, MI 8/27/2017
All employees were very informative and explained all services that were being performed. Will definitely be back for my next oil change.
Joshua – Portage, MI 8/27/2017
Calvin – Vicksburg, MI 8/26/2017
I appreciate the exceptional quality and service. The manager Will and the team at the South Westnedge location in Portage are awesome. They exceeded my expectations! Thank you again! ^_^
Roza – Portage, MI 8/24/2017
Always have the utmost service at this location. Your employees here go above and beyond the call of duty!! Thanks fellaz for all you do!!
David – Kalamazoo, MI 8/23/2017
I have never had a bad experience with any service from any Uncle Eds and was always treated well. All of my questions were always answered/explained to me in a way that I could understand with me knowing hardly anything about cars. Also they are good at offering you something with a good explanation but without "pushing " it on you like they're just trying to sell you something that you don't need. Thanks for being reasonable, professional, reliable, friendly, fast, and so knowledgeable and informative... especially to someone like me who doesn't know a thing about cars. I know I can trust you and would recommend you to anyone!!ðŸ‘ðŸ‘
William – Jones, MI 8/22/2017
Your Westnedge Team is amazing! It's like watching a super-friendly, well-oiled machine of happiness! The Manager & his new Assistant Manager BOTH introduced themselves to me (as they do each time I visit!) Each and every team member made eye contact with me, smiled and thanked me for coming in. Honestly, I can get my car serviced anywhere... but I will only use your Westnedge facility because of the extraordinary level of customer service provided by the team you have in place there. The guys are well groomed, the uniforms are clean, and the shop is clean & organized - each communicating to me that you have happy employees who take pride in the,selves, where they work, and the work that they do.
Chad – Decatur, MI 8/22/2017
Offered a great deal on all the services I received.
Nick – Marcellus, MI 8/22/2017
I appreciated that it felt like the manager was being real as what I needed now and what could wait till next time. Everybody was very friendly.
Brad – Portage, MI 8/22/2017
Guys are doing great job
Eric – Portage, MI 8/22/2017
Another good trip to Uncle Ed's.
Kirk – Portage, MI 8/21/2017
Will did an excellent job
Ryan – Schoolcraft, MI 8/21/2017
I like to come here because they're all so stinkin' cute!
John – Schoolcraft, MI 8/21/2017
Good quick service.
Mckenzie – Stevensville, MI 8/20/2017
These guys were amazing and very helpful!!
Jessica – Kalamazoo, MI 8/19/2017
The guys here are so nice and the customer service is the best that's y I came back.
David – Vicksburg, MI 8/18/2017
Everything was great
Emily – Portage, MI 8/18/2017
Every time I come in the employees are very polite and don't mind my questions and offer great explanations. I had a great experience this time and actually enjoyed getting my oil changed. Extra shoutout to Greg W and William G
China/Alex – Portage, MI 8/18/2017
Great service and friendly staff!
Garrett – Mattawan, MI 8/18/2017
All of the service guys were professional but also had a sense of humor that I haven't had from other Uncle Ed's employees. Made the experience more enjoyable
Luke – Kalamazoo, MI 8/16/2017
Great atmosphere, awesome service, friendly staff
Shantell – Kalamazoo, MI 8/15/2017
One of the workers ended up hitting on me.. didn't catch his name
Rodney – Lawrence, MI 8/15/2017
I've been going to Uncle Eds in Kalamazoo, MI for the past 20 years..Thank You
Renae – Portage, MI 8/12/2017
I was the 3rd car there at the same time on a Saturday morning, just after opening. The two guys did an AMAZING job getting the job done calmly, professionally and correctly. Regardless of how busy they were, I always felt like the most important customer in the room when they were talking to me and working on my car. Very focused and always with a smile. Greg runs one heck of a team!
Jacob – Rockford, MI 8/12/2017
The entire service team was amazing! Everyone was so helpful. Will G. Really explained everything well. He is an amazing asset to the uncle Ed's team. Thank you guys so much!
Kyle – Portage, MI 8/11/2017
Great team, they know what they are doing and always do the best job they can
Helen – Kalamazoo, MI 8/11/2017
William G. my utility tech was knowledgeable, when answering my questions.You can see he loves cars.
His interaction with in the whole team was impressive as a team player. I am a returning customer and have faith in this service.
Nidal – Portage, MI 8/8/2017
The team is professional and friendly.
Rudy – Portage, MI 8/8/2017
Great service at store 1108!
Pamela – Portage, MI 8/8/2017
Always treated well
Erin – Kalamazoo, MI 8/8/2017
Love these guys!
Julie – Portage, MI 8/7/2017
Melanie – Portage, MI 8/5/2017
I went in for an oil change and came out with a better running car due to the recommendations of the technicians. Once again wonderful service - Thank you to the hard working guys at this Uncle Ed's store!
Michelle – Sawyer, MI 8/5/2017
As like before, the service today was outstanding, and everyone that was a part of working on my car was attentive, and explained everything when I had questions to what they were talking about, as I really have no idea about anything to do with cars. Everyone is always so incredibly friendly and always makes me feel welcome, and hey, they even treat my dog Digit special when I bring him with me to see the guys while they work on my car. I will most definitely be coming back for my next oil change and thank you guys for all your hard work!! :-)
Mike – Portage, MI 8/5/2017
ANN – Kalamazoo, MI 8/5/2017
Love the personal service & friendliness!
Ashley – Kalamazoo, MI 8/4/2017
Very knowledgeable and helpful employees. Everyone was kind and patient with my lack of knowledge. I was very pleased with the service.
Shannon – Schoolcraft, MI 8/4/2017
Randy – Paw Paw, MI 8/4/2017
April – Portage, MI 8/2/2017
andrew is great
Ron – Portage, MI 8/2/2017
I always get top notch service from this location.
Bob – Jones, MI 8/1/2017
Stop trying to sell me things that are not needed.
Inform your people that synthetic oil changes go for 5k miles not 3k miles, or is this another way you try to get my money more often?
Felt you cared about my money and not about me.
The place I normally go charges less, and I don't have to get several coupons. Your coupons (at least two in this case) are still more than I pay there. Maybe if I find more coupons you could match their price.
I am hoping to submit the $15 rebate coupon. It will still make my oil change $10 than my normal cost.
Will – Kalamazoo, MI 7/30/2017
Always fast and friendly.
Amy – Mattawan, MI 7/29/2017
Always a good and entertaining experience. The guys are always friendly and they get the job done quickly and accurately.
Theresa – Portage, MI 7/28/2017
Have stopped in for tire checks and have been treated with kindness and respect. Thought it time to come back and be a paying customer. Thank you for being thorough without being pushy.
Matt – Portage, MI 7/27/2017
Greg, Alec & Will are awesome! Love their great service!
William – Kalamazoo, MI 7/26/2017
N/A N/A N/A
Madison – Portage, MI 7/25/2017
All the guys were absolutely fantastic! I know absolutely nothing about cars and they took the time to actually explain to me what they were doing to my car and why. On top of that they were all so polite! I didn't know what to expect because I've only ever taken my vehicles to one place, but given the fact that I've recently moved, I needed to find somewhere to take my car and I'm pretty sure I've found the place I'll be taking my car from now on!
Jill – Portage, MI 7/24/2017
Thanks Brandon K. the service was excellent.
Tamara – Kalamazoo, MI 7/21/2017
The manager at the Westnedge location was exceptionally friendly. He was very knowledgeable and provided great service. The technicians were all very helpful and polite. They did a great job.
Jazmin – Kalamazoo, MI 7/21/2017
Everyone was kind and informative. I really appreciate that they took the time to explaining the steps they were taking in ways that wouldn't confuse me.
Matthew – Kalamazoo, MI 7/21/2017
Always fast, friendly, and knowledgeable!
Jocelyn – Kalamazoo, MI 7/21/2017
It was great!!
Lynn – Schoolcraft, MI 7/18/2017
The team was efficient and very friendly. Extra services were offered but I did not feel pressured
Becca – Portage, MI 7/18/2017
All 3 of the technicians working in the extreme heat were fast, friendly, and pleasant and they got the job done with smiles. Great service and made me and my vehicle happy!
Ron – Portage, MI 7/18/2017
Friendly and professional staff. I REALLY like the pre-pay option. Great idea !! Greg and William did an OUTSTANDING job. Great team work. :-)
Stephanie – Lawton, MI 7/17/2017
I gelt really good about things and the techs while i was there but after the work was done and I headed off on vacation, my oil pressure light came on and so did the air pressure light. Because of both of these after my service was done I was forced to take my car to a mechanic to get these things taken care of which cost me a couple extra hundred dollars.
Mcayla – Kalamazoo, MI 7/17/2017
Andrew, Jacob, and Greg were great!
Steve Jennifer – Portage, MI 7/17/2017
service is always great!
Thank you Boys!
Eden – Portage, MI 7/16/2017
Brandon K., Alec S., and Jacob B. did an excellent job taking care of me during this visit. They were busy but still kept professional and very friendly positive attitudes! They were a great team to have. Thanks guys!
Nidal – Portage, MI 7/16/2017
Staff very friendly
Timothy – Portage, MI 7/15/2017
Excellent service form Manager and staff. Very fast and professional! Keep up with this type of customer service.
Daniel – Portage, MI 7/14/2017
everyone was very friendly and very professional. They did a great job!!!!
Eden – Portage, MI 7/14/2017
Manager Greg W. is always great and his team always does a great job working fast and efficiently. Will G. also did a great job walking us through everything! Super friendly and very professional. Thanks guys! You are an awesome team!
Samuel – Portage, MI 7/13/2017
These guys at the Portage store are the greatest, they went well above what I expected and more! They found a troublesome leak under the hood explained the situation and even gave me 2 quarts of the proper fluid on the house. I am so relieved to know that there are some honest, hardworking, and trustworthy local mechanics in the area. Trust me, I've been screwed over multiple times but never at this Uncle Eds. They even tell you about coupons and savings while you're in store. All employees are excellent and deserve a raise. Thanks again guys!
Angela – Paw Paw, MI 7/13/2017
The staff is great at Uncle Ed's.
Amanda – Saint Joseph, MI 7/12/2017
Great job, team! I'll be back!
Renae – Portage, MI 7/12/2017
Yesterday, I brought my Grandfathers car in for an oil change. I valued how the manager, Greg, remembered me and recognized that I wasn't in my regular Chevy Equinox. They took a genuine interest in my Grandfathers car! I had no idea the last time it received an oil change, and they went right to work ensuring the car was in the best shape possible for me to have on the road. Always feel like family when I am at the shop!
Bettie – Kalamazoo, MI 7/11/2017
What a delightful group of young men. I enjoyed my oil change very much.
Nicole – Portage, MI 7/7/2017
Mike – Portage, MI 7/6/2017
Great service and teamwork
James – Kalamazoo, MI 7/5/2017
Were not keeping up with demand... called in extra person, but did not help for me... visit took over 30 minutes for routine oil change.
David – Kalamazoo, MI 7/5/2017
Employees were: efficient, friendly, knowledgeable, and professional
Mark – Portage, MI 7/3/2017
Will – Kalamazoo, MI 7/2/2017
Always fast and convenient for me.
Bobbie – WHITE PIGEON , MI 7/2/2017
Mike and Jarred and the other two guys made me feel spoiled and I loved it! So did my bff!
Brianna – Marcellus, MI 7/1/2017
The technicians were so friendly and efficient! I will definitely be visiting again!
Susan – Portage, MI 7/1/2017
Chloe – Kalamazoo, MI 7/1/2017
Always great here!
Abbey – Portage, MI 7/1/2017
Greg and his staff are the true definition of exceptional customer service. Even on the rare occasion that I have had any issues (I have bad luck so a lot happens!) He goes above and beyond to make it right while also educating me about my car and maintaining it. I feel like I can personally trust him and that's hard to find these days. Do everything you can to retain Greg and the team at the Westnedge location - they will get my recommendation every time!
Tabatha – Schoolcraft, MI 6/30/2017
Overall great visit, they were helpful and respectful and worked to find solutions that worked best for me.
Dixie – Lawrence, MI 6/29/2017
Karen – Kalamazoo, MI 6/27/2017
Kuirsten – Vicksburg, MI 6/26/2017
The fact that these guys remember me everytime is amazing! Feel like the staff are give me the facts straight.
Nancy – Vicksburg, MI 6/24/2017
Everyone is always very nice and knowledgeable. Very helpful and even talks to my little girl to make her feel at ease! Awesome customer service!!
Pamela – Kalamazoo, MI 6/23/2017
As always great service. Though I don't like waiting additional time because they're working on 3 vehicles at one time, maybe not enough employees???
Mark – Battle Creek, MI 6/23/2017
Nate – Kalamazoo, MI 6/22/2017
Service was wonderful. Many of other options were provided which was very useful!
Angela – Kalamazoo, MI 6/22/2017
Always come back for Greg. Great crew!
Jennifer – Portage, MI 6/21/2017
James, Greg and Andrew were very professional and also took the time to entertain my kids a bit that were in the backseat. The added friendliness and fun comments made my kids day!
Mike – Benton Harbor, MI 6/21/2017
Love the guys there... Greg is top notch at what he does
Jennifer – Dowagiac, MI 6/20/2017
Thanks for the discount! :)
Laura – Portage, MI 6/17/2017
I take both my vehicles to this location, and won't go anywhere else. The service is exceptional. Everyone is knowledgeable and will educate you on what is recommended. I have never had any issues with my vehicles after taking it to this location, which hasn't been the case with your competitors I previously used before I started coming to Uncle Ed's.
Exceptional teamwork at all levels, and I see the employee's smiling - which is infectious and makes my day!
I will never go anywhere else, unless the manager at this location leaves. You can tell he leads his people effectively because of the collaboration and enthusiasm this site has.
Thank you for building my trust so I know my vehicles are safe on the road.
Jacob – Portage, MI 6/16/2017
The Tech in training, Wyatt, did an excellent job explaining things and giving great recommendations. He did a great job and the manager on duty was super friendly and did a great job!
Roza – Portage, MI 6/16/2017
Employees at this location is top notch and Customer service is always above and beyond!!
Kristen – Vicksburg, MI 6/16/2017
Love the staff!
Meghan – Portage, MI 6/13/2017
Very nice guys
Rich – Kalamazoo , MI 6/10/2017
Gregory – Vicksburg, MI 6/10/2017
When you send me the email for twenty dollars off I would appreciate it if it doesn't expire after only two weeks after the oil change. As a repeat customer I would think that it would be available when ever the next oil change will be.
Adam – Kalamazoo, MI 6/10/2017
Great job Greg and the team
William – Jones, MI 6/8/2017
Your team at the Westnedge location in Portage, MI are very professional, personable and well groomed. They are very thorough and do a great job of explaining things to me. They even remembered my name...very impressive team providing top notch service.
Nancy – Portage, MI 6/8/2017
James – Paw Paw, MI 6/8/2017
Great guys at 1108
Barbara – Kalamazoo, MI 6/7/2017
I'am always more than happy with the service I get from Uncle Ed's
Barbara – Kalamazoo, MI 6/7/2017
Have used Uncle Ed's for years and am always very satisfied.
Diane – Scotts, MI 6/6/2017
Very friendly crew
Dominic – Kalamazoo, MI 6/6/2017
The team at Uncle Ed's continues to offer great service with outstanding enthusiasm and friendliness. They are always willing to go the extra mile.
I pass many oil change locations (including other Uncle Ed's) in my driving but will keep coming back to the portage location due to the staff and their exceptional customer service.
Renae – Portage, MI 6/5/2017
I won't take my car anywhere else! The team is always friendly, entertaining, and efficient. They take care of my car as though it was a person :) I know each and every time I go in, I'm getting the best car possible for my car. THANK YOU!
Patrick – Scotts, MI 6/2/2017
Greg and his team were great. Greg is very friendly and listened to me talking about my son. They always joke around with me and make it a pleasant experience. I also appreciate them giving me great discounts. Jacob was a very good customer service advisor t00 - very friendly.
Cassie – Schoolcraft, MI 5/31/2017
Great to go somewhere with such excellent customer service, the guys remember me and my truck every time I stop in! Will not go anywhere else!
Erika – Saint Joseph, MI 5/31/2017
Gerri – Mattawan, MI 5/30/2017
Keep up the great work
Heather – Portage, MI 5/27/2017
My visit was ok
Richard – Vicksburg, MI 5/27/2017
I have none
Abby – Portage, MI 5/26/2017
Andrew Haggard was excellent. He was efficient and explained everything to where I could understand what was being done. He seemed busy but that didn't stop him from engaging with his customers. Throughly impressed with his work.
Matthew – Portage, MI 5/26/2017
Rian – Portage, MI 5/26/2017
Convenient and friendly.
Alex – Portage, MI 5/26/2017
Very friendly, fast and professional.
Jennifer – Kalamazoo, MI 5/25/2017
They didn't give me the price I was supposed to have.
Jeremiah – Three Rivers, MI 5/25/2017
The service was fantastic as always! It's always a pleasure stopping in a chatting with Greg. He made sure to stop by and say hi this time even though he was very busy. As I said before, this level of service is very rare and it keeps me coming back time and time again!
Laura – Portage, MI 5/23/2017
I will continue to come back as long as the service remains at this high level. Very easy to get in and out quickly.
Ariel – Portage, MI 5/22/2017
With the good friendly service, i will continue to go to Ed's!
Eric – Portage, MI 5/22/2017
Another good experience at Uncle Eds.
Calvin – Vicksburg, MI 5/20/2017
Andrew, Darrell, and Alexander were all very knowledgeable, courteous, and professional. They kept me well informed as to what they were doing. They introduced themselves and recommended needed service. They all worked well together, worked efficiently, and had fun doing it. They helped me to utilize some coupons and did a great job of explaining the value of what they were doing with my car. My wife Alicia and I enjoyed our experience at Uncle Ed's Oil Shoppe. We are always looking for quality at a fair price. Andrew, Darrell, and Alexander exceeded our expectations. Thank you... ^_^
Drue – Kalamazoo, MI 5/19/2017
Very friendly and helpful staff. James did an excellent job and is a great singer :)
Scott – Portage, MI 5/15/2017
Courteous and Professional service, as usual. James, the asst manager was very thorough and charming.
Nancy – Vicksburg, MI 5/14/2017
Every time I go to this location, I get excellent service. All of the guys are very nice and helpful.
Kim – Kalamazoo, MI 5/13/2017
Great job getting all those dead mice out of my cabin air filter.
Robert & Cynthia – Union City, MI 5/12/2017
James, Gregory and Alexander were quick, polite, and a pleasure to be around. They did a great job.
Angel – Portage, MI 5/11/2017
Friendly, fast and great service!!
manager "Gregory W" remembers who you are and takes the time to review your car maintenance with you!
Martee – Allegan, MI 5/11/2017
Very informative, considerate, and kind staff!
Jennifer – Portage, MI 5/11/2017
Service was great as usual.
Rebecca – Scotts, MI 5/10/2017
Martha George – Portage, MI 5/10/2017
Greg did a terrific job of helping to service my car!
Jonathan – Kalamazoo, MI 5/9/2017
Fast and always great service thank you!
Josh – Ann Arbor, MI 5/7/2017
Alvin – Lawton, MI 5/7/2017
Gail/Stephen – Portage, MI 5/6/2017
The staff went over and above!
William – Portage, MI 5/6/2017
You do a great job. Keep up the good work
Barbara – Portage, MI 5/6/2017
I wanted in and out fast, so I asked them to skip a few of their checks. Very attentive and knowledgeable staff, made me laugh, which is always good. I was impressed with how fast they are, I felt well taken care of. Only reason I might not come back is the price. I've never spent so much money on a oil change before.
Monica – Scotts, MI 5/6/2017
Great service all the time!
Russell – Portage, MI 5/6/2017
Pamela & Michael – Portage, MI 5/5/2017
The service guys did a great/fast job and Greg(Store Manager) is a very friendly and professional guy as well!! I prepaid for my next visit!
Christine – Vicksburg, MI 5/5/2017
They are awesome and they blueberry coffee.
Josh – Portage, MI 5/4/2017
Greg and his crew are fast and professional as always. They make it a pleasant experience EVERY TIME which brings me back.
Christina – Kalamazoo, MI 5/3/2017
Keep being friendly
Robert – Portage, MI 5/2/2017
Jonathan – Portage, MI 5/2/2017
Come here exclusively and am always impressed. Greg and Andrew did a great job.
Prince – Portage, MI 5/1/2017
These guys went above and beyond. They even help me fix my trunk that one close all the way ,keep up the great work.
Michael – Three Rivers, MI 4/29/2017
The gentel men who work at this srore are wonderful! MY husbind and I were very impressed with the profesionalizim and friendlyness.
Cynthia – Kalamazoo, MI 4/29/2017
The service was excellent. There was only a short wait, and when they serviced me, it was quick and efficient. Greg the manager reminded me of my power steering wheel fluid change, and offered me a discount to get it done today. But I couldn't because I didn't have the money. However, I will make sure to get it taken care of on my next service. He also gave me a %50 off of my top notch oil change which was nice. Greg and his crew are very friendly and professional. I enjoy going to the Uncle Ed's on South Westnedge in Portage MI. Uncle Ed's on South Westnedge is the only I will go to get my oil change!
Kevin – Portage, MI 4/28/2017
Adam F did a fantastic job!
Melanie – Kalamazoo, MI 4/28/2017
Greg,Jared, and Alec were very friendly and knowledgeable. Greg had assisted me before but it was my first time meeting the other two.Its not the closest location for me but it's the best service.
Julie – Portage, MI 4/28/2017
Everyone was very friendly.
Jim – Mattawan, MI 4/26/2017
I was pleased with the service at this store
Shane – Allegan, MI 4/26/2017
Shanna – Portage, MI 4/26/2017
Everyone was so nice and helpful. Explained everything. And did amazing fast work! Thank you!!
Meghan – Portage, MI 4/26/2017
No matter what I come in for, the staff is always sweet and very professional. I had a lot of work done to my car today and the staff was very understanding and explained everything that needed to be done. They even found a mouse nest inside my car and quickly took care of it and told me a trick to help keep the mice away from my car in the future.
Big shout out to Gregory W, Jacob B, and Jared M who worked on my car today. I always see those 3 in the shop whenever I come in to get stuff done.
Christopher – Portage, MI 4/25/2017
No additional comments
Ashlee – Kalamazoo, MI 4/24/2017
Rebecca – Kalamazoo, MI 4/23/2017
The guys who serviced my car were great!
Justin – Portage, MI 4/22/2017
Friendly service once again!
Randy – Paw Paw, MI 4/21/2017
Keep up the good work.
Chelsea – Kalamazoo, MI 4/19/2017
Peter – Portage, MI 4/19/2017
Drew – Kalamazoo, MI 4/19/2017
Petra – Portage, MI 4/19/2017
Came in for a tire check but James said he said he would check all my fluid and notice that my oil and coolant were a quart low so thank you for taking your time checking my fluid and making sure they were all full. Keep up the great work fellas!
Kevin – Kalamazoo, MI 4/16/2017
You need an old fashioned Coke machine that dispenses glass bottles.
Kevin – Kalamazoo, MI 4/15/2017
Put in a soda machine that sells glass bottles!
Katherine – Portage, MI 4/15/2017
Andrew was very helpful and will definitely come back! Thank you guys!
David – Portage, MI 4/15/2017
Teamwork and attitudes are always positive
Ken – Vicksburg, MI 4/14/2017
Barret – Portage, MI 4/14/2017
Kyle – Kalamazoo, MI 4/14/2017
Mike – Portage, MI 4/12/2017
Another worry free visit.
Liz – Kalamazoo, MI 4/12/2017
This is by far the best place to get my vehicle serviced. Not only is Greg and his entire team incredibly friendly, they are also all so knowledgeable and I know they are providing me with the best services for my car. Jacob even took the time to explain the different parts of the oil change process to me so I knew exactly what was being done. These guys are the best, hands down.
Matt – Mattawan, MI 4/12/2017
The team at store 1108 is always friendly and professional. Even though I don't come in that often, it seems like everyone knows my name before scanning in my car. You don't find this level of service at a lot of places anymore. Greg is always giving advice on what services I should get and explains the benefits there of. Even when I lived 3+ hours from this location I would always wait to have my oil changed here when I was back for a visit.
Mark Jeanne Megan – Kalamazoo, MI 4/12/2017
Service is excellent, staff is friendly
Joseph – Portage, MI 4/12/2017
Greg and Jared are awesome they explained everything took time to talk with me. They always are great
Lauren – Paw Paw, MI 4/11/2017
andrew is cute
Natalie – Mattawan, MI 4/11/2017
Josh – Kalamazoo, MI 4/8/2017
Greg seems to runs this location very well. All employees were very knowledgeable and friendly. Jacob along with the crew did a great job servicing my vehicle!
Mike – Portage, MI 4/7/2017
Another good visit to Uncle Ed's.
Laura – Kalamazoo, MI 4/7/2017
These guys rock. They worked with me, and told me what my car needed and what they were doing, the other uncle ed stores always just talk "car talk" without explaining. Will never go anywhere else!! I would recommend this place to anyone. These guys have fun, and do a great job all the while. No other store, or other uncle ed is like this store!!
Nathan – Portage, MI 4/7/2017
Nope all good.
Chris – Portage, MI 4/7/2017
These guys are the sexiest group of guys I have ever had working on my car.
Ashley – Kalamazoo, MI 4/7/2017
Love this location! I literally pass stadium and drake juat to come to westnedge. The Guy with the glasses was awesome especially the singing skills. to see a lady in a management position in this line of work. Greg is amazinggg!
James – Battle Creek, MI 4/7/2017
They always smile and there always friendly.
Christopher – Marcellus, MI 4/7/2017
Nate – Portage, MI 4/6/2017
Greg is the best. Runs a right ship and always makes sure the job gets done right every time.
Heather – Portage, MI 4/6/2017
Everyone is so friendly at this location that I would never take my car or my husband's car anywhere else.
Robert – Portage, MI 4/5/2017
Alexis – Portage, MI 4/5/2017
Very well run shop, I was in and out quickly and was given fantastic customer service.
Betty – Lowell, MI 4/5/2017
Very friendly and knowledgeable. Love the chants they did
David – Three Rivers, MI 4/4/2017
Great service and friendly technicians!
Kayleigh – Portage, MI 4/4/2017
Great crew on duty
Don – Portage, MI 4/4/2017
Thanks to the team for a fine job!
Thomas – Kalamazoo, MI 4/4/2017
Greg and the team were most accommodating and friendly as always. Very quick service, too!
Denise – Portage, MI 4/1/2017
I was happy they recommended changing my cabin and air filters, they were both filthy!
Donald – Scotts, MI 3/28/2017
Great friendly service and knowledgeable
Ryan – Kalamazoo, MI 3/28/2017
Manager Gregg was amazing help, along with his staff. Everyone was very informative and friendly. Will definitely be coming back.
Renae – Portage, MI 3/27/2017
Who knew that getting your oil changed could be such a fun, stress-free experience?!? It is every single time I go to this Westnedge store. The team is educated, friendly, fun and professional. I go to the same store every time and I value that they remember me. Maybe not my name, but they recognize me and my car. Always top notch service & customer care. THANK YOU!
Alison – Portage, MI 3/25/2017
I appreciated each person that was there this particular day. There was a female who worked on my truck, she was excellent and helpful.
Uncle Eds has got to be the most polite business around.
Sydney – Kalamazoo, MI 3/23/2017
Came in for a regular oil change and all the guys there were extremely helpful and friendly.
Kimberly – Portage, MI 3/23/2017
Everyone is extremely friendly and helpful
Brynn – Portage, MI 3/18/2017
These guys kmow their stuff! So fun and friendly to work with! Thank you for making car maintenance enjoyable!!
Robert – Fennville, MI 3/16/2017
Great job as usual
Robert – Portage, MI 3/15/2017
Rochelle (Shelly) was the on-duty manager. She was friendly, knowledgeable, and walked me through the entire process. Outstanding service from this living dynamo!
Kerry & Renea – Twin Lake, MI 3/15/2017
Greg and his staff are always friendly, thorough, and professional! We live over 2 hours away from this store, but we come to this store for most of pur oil changes & maintenance whenever we come to visit our grandchildren, who live in the area.
We are ALWAYS pleased. ;)
Ps: YOU need a STORE in Muskegon, Grand Haven and Whitehall!! LOL.
Cindy – Kalamazoo, MI 3/11/2017
Very helpful staff. I had my son, a learning driver, do the driving today. Your staff was very patient.
David – Portage, MI 3/11/2017
Great store with great attitude. It's always showtime at this place.
Gregory – Vicksburg, MI 3/10/2017
Sarah – Portage, MI 3/10/2017
Always have a great experience when I go. Everyone is super helpful and friendly. Would highly recommend them to anyone!
Gail/Stephen – Portage, MI 3/9/2017
Always fast, friendly and satisfying.
Patrick – Portage, MI 3/9/2017
Great customer service as always
Barbara – Portage, MI 3/7/2017
We have been customers of Ed's quite a few years and greatly appreciate the friendly and courteous service of Darrell, Gregory, Jacob and Alexander this time. Thank you for your wonderful attitude!
Heather – Portage, MI 3/7/2017
Everyone Ian so friendly, happy, and helpful!
Dixie – Lawrence, MI 3/6/2017
Heather – Portage, MI 3/6/2017
None at this time
Everardo – Portage, MI 3/3/2017
Good job keep it up!
Jennifer – Portage, MI 3/3/2017
The Westnedge boys are always pleasant and professional!
Kimberly – Kalamazoo, MI 3/2/2017
My visit was literally like a well orchestrated theater performance. The friendly & knowledgeable attention given by the manager & technicians is something that many in the service industry "should" model!
This group gained a new client today & I will recommend them to everyone I know!
Shanya – Portage, MI 3/1/2017
I like uncle eds
Julie – Portage, MI 3/1/2017
you guys rock!!
Jeremy – Bronson, MI 2/26/2017
I recently moved to Bronson, MI where the closest oil change shop is in Coldwater, MI. It is not an Uncle Eds. I find it very difficult to go anywhere else, because Uncle Eds has always done a superb job with my vehicles and I know I can trust them to continue to do a superb job. I drove, and will continue to drive, the 2 hour round trip to Kalamazoo to get my oil changed at Uncle Eds.
Isabelle – Portage, MI 2/22/2017
Everyone I talked to was so friendly and helpful. They explained things in a way I understood. All of them had great personalities and knew how to deal with customers :)
Jeremiah – Three Rivers, MI 2/22/2017
I can't say enough good things about this Uncle Ed's! I live 20 miles away and have plenty of other shops I could go to (some possibly cheaper), but I choose to take my vehicle to the Portage Uncle Ed's because of the awesome service I receive! Everyone is always friendly, courteous, outgoing and fun to talk to. I drive a Chrysler 200s which is very easy on oil usage and as a result I come in for an oil change maybe 3-4 times/yr. Even though the time between oil changes may be lengthy, the store Mgr Greg always remembers me and is eager to strike up conversation! It's a wonderful attribute! I'm in retail management and can attest to the rarity, in today's age, of customer service and this location not only embodies that culture but far surpasses it! This team has developed and retained a very loyal customer and from the conversation I could hear throughout the shop I'm not the only one!
Cally – Three Rivers, MI 2/21/2017
Smiley, Patches, Mustache and Greg are great!!! So much fun!
Lateasha – Portage, MI 2/18/2017
This Location is the best!!! Thanks guysðŸ‘ðŸ¾
Eden – Portage, MI 2/18/2017
Greg W. is great! Always makes sure we are well taken care of. Always friendly and professional.
Samantha – Portage, MI 2/18/2017
Service was great
Alyssa – Portage, MI 2/18/2017
Karli – Portage, MI 2/18/2017
I find your receipt extremely confusing. Perhaps that is intentional, but I wish it were simpler. I pre-pay for my next oil change, so I feel I shouldn't have to pay for anything but my next oil change, but I get a total of $80.18. I see I also have a charge $5 for oil filter. Since when doesn't the oil filter come with the oil change? Anyway, I am rethinking my repeat business with you because of the cost. You've got me next time because I pre-purchased again, but I think that will be the last time I do that. I appreciate your enthusiastic service people, but I think you are too expensive for me.
Joe – Portage, MI 2/17/2017
Actually a prepaid service is what brought me in
Chris – Portage, MI 2/17/2017
Greg still owes me a beer.
Eric – Kalamazoo, MI 2/17/2017
Jacob / Andrew and Greg all helped great. Good team.
Michelle – Vicksburg, MI 2/16/2017
I â™¡ getting my oil changed at THIS location. Excellent customer service by all technicians AND they're funny, personable and even entertaining (I want to adopt Andrew). I shared my Girl Scout cookies and was bummed it ended all too soon...although, I left in a better mood than I arrived. I love that they suggest services or products, but aren't over selling and pushy.
Cindy – Portage, MI 2/16/2017
Good group of workers...very professional and friendly.
Randy – Paw Paw, MI 2/14/2017
They did a great job.
Jean – Portage, MI 2/13/2017
The guys at this uncle eds are always upbeat and professional!!!
Brenda – Kalamazoo, MI 2/12/2017
I am terribly upset that my purchased oil changed was used on my sons car and when he did t have money to pay for the following oil change he was charged 20.00 to cash out a total of fifty dollars. That is just not right. I guess my business can go somewhere else
Pamela – Kalamazoo, MI 2/11/2017
Great friendly service as always!
Abigail – Mattawan , MI 2/11/2017
Amanda – Portage, MI 2/11/2017
The gentlemen on duty are always amazing and even though I know nothing about my vehicle, they are great at explaining everything I need done. Shoutout to Brandon for being super friendly and helpful as well as talking about Kingdom Hearts with me!
Ryan – Vicksburg, MI 2/7/2017
Andrew was wonderful, very cheerful and upbeat.
Kristen – Vicksburg, MI 2/4/2017
Barbara – Kalamazoo, MI 2/3/2017
Have Used service from Uncle Ed's for years and have been very happy every time. Thanks you so much
Tony – Kalamazoo, MI 2/1/2017
Greg was professional
Jim – Lawton, MI 1/31/2017
Service is fast & I have a tire that gets low at times. Also they can top off my wiper fluid, so I stop in. I went in yesterday because I have been having trouble with my steering. I had gone to the Stadium Drive location twice to check on fluid and it was not low. So I had been reading in my manual it could be my belt. So when I stopped in to get air it tires, I just asked guys if they could see if it looked like my belt needed replacement. They said it was cracked & could replace! Why did they guys at the other store not tell me?!
John – Schoolcraft, MI 1/30/2017
Marvin – Plainwell, MI 1/26/2017
Bit more expensive versus competition
Rachel – Portage, MI 1/25/2017
Considerably more expensive than other auto shops that perform oil changes. Will be going elsewhere from now on
David – Lawton, MI 1/24/2017
Alan – Paw Paw, MI 1/23/2017
Greg and Caleb did a great job
Keep up your training program
James – Kalamazoo, MI 1/21/2017
Ken – Lawrence, MI 1/20/2017
Great Group of Guys! Really Happy With Their work, Thank You...
Desmond – Portage, MI 1/19/2017
Roza – Portage, MI 1/18/2017
Greg,Jakob and Andrew were very thoughou today. Every time I come here everyone is very professional and take the time to listen to any questions I may have. Wouldn't take any of my vehicles any place other then here. Wonderful job today fellas!! Thank you for everything!!
Yolana – Kalamazoo, MI 1/11/2017
They are all very nice
Drew – Kalamazoo, MI 1/11/2017
Jakob, Andrew, and Greg were present when I came in for an oil change. Greg made me aware that Jakob would be the technician working on my car, and both he and Jakob kept me informed of problems they noticed with the check list and how they could fix it. They were very helpful. I feel I get the royal treatment every time I come in!
Brice – Hastings, MI 1/6/2017
Everyone here is extremely helpful, professional, and are excellent when it comes to customer service.
Kennedy – Kalamazoo, MI 1/5/2017
It was great
Shannon – Mattawan, MI 1/4/2017
Very friendly; went above expectations
Shane – Portage, MI 12/31/2016
This was the second time I got my oil changed here. It is officially the last. The first time I had a terrible experience and was asked to give it a second chance and fell for it. I will never come back. During the auto inspection my rear driver side reverse light was out and they asked If i wanted it changed and I said yes. Never was it changed. I asked them to please make sure that this time the "Change Oil Soon" light was actually turned off. Never was. Was told my coolant tank was low on fluid that's why I had a red light on my dashboard. Asked if I wanted more added and said yes but nothing was added. Very disappointed once again.
Jason – Kalamazoo, MI 12/31/2016
The service is always been exemplary and technicians are on
Jim – Vicksburg, MI 12/31/2016
The staff was great they got me in and out fast and were very friendly
Samuel – Kalamazoo, MI 12/30/2016
Tiffany – Kalamazoo, MI 12/29/2016
A week later I was on the highway driving attempting to use my windshield wipers and there was no fluid in the container and this is something that supposedly was checked and field I'm not sure how it will be empty not even 7 Days Later very unsatisfied
Mike – Scotts, MI 12/29/2016
Mark – Portage, MI 12/28/2016
Oil change pricing is not competitive...more expensive than any other company...that being said I do continue to return, only if time is of the essence. Over all, very pleasant experience. Level of service is impeccable....light years ahead of ANY other organization.
Terry – Kalamazoo, MI 12/27/2016
Rich – Kalamazoo, MI 12/26/2016
Jena – Schoolcraft, MI 12/26/2016
$70 for a $20 oil change seemed a bit much
Dan – Portage, MI 12/24/2016
Marty – Kalamazoo, MI 12/23/2016
Fantastic service! The staff was excellent!! All very friendly and professional. We'll definitely be back because of the staff.
Connor – Kalamazoo, MI 12/23/2016
Overall everything was perfect
Gail/Stephen – Portage, MI 12/23/2016
Great service and very kind staff. They let me know how bad I needed repairs and were willing to put in the extra work to getit done and save me money.
Amonie – Kalamazoo, MI 12/23/2016
Staff was very helpful and friendly. Great visit.
Eric – Portage, MI 12/23/2016
None to give
Jodi – Portage, MI 12/23/2016
Great group of men.
Deborah – Kalamazoo, MI 12/23/2016
Service was fantastic. Caleb and Greg were very helpful and I left with more knowledge than before the visit.
Brian – Scotts, MI 12/22/2016
Great work changing that front light
James – Portage, MI 12/22/2016
Julio – Portage, MI 12/22/2016
Make sure it doesn't just sound like you're selling to make money, that indeed the service/product is needed.
Angela – Kalamazoo, MI 12/22/2016
Greg is great! Great team!
Bruce – Portage, MI 12/22/2016
Technicians were great!! I really feel as if they had my best interest in mind the service was excellent.
Ian – Kalamazoo, MI 12/22/2016
My technician Kris was fantastic. He answered all my questions and provided great solutions to any future problems I might have. I will definitely be coming back!
Margaret – Portage, MI 12/19/2016
Over 1 1/2 hours waiting for a 10 minute oil change is a bit much not to mention $89 for a small car is absurd!
Kristen – Vicksburg, MI 12/17/2016
love the staff
Randy – Paw Paw, MI 12/17/2016
I am very pleased with the service.
Lori – Mendon, MI 12/17/2016
Love this place
Brian – Mattawan, MI 12/17/2016
This location, Greg W and his staff, are always outstanding!
Jesse – Portage, MI 12/16/2016
Amazing Techs! Deserves Raise
Melanie – Portage, MI 12/16/2016
The Westnedge store team is fabulous! Every time I drive up, I know my car will be well taken care of. The staff is quick, efficient and informative. I left chiming "No tools (No tools), No towels (No towels) and will drive in next time hearing "It's show time!"
Oddulia – Kalamazoo, MI 12/16/2016
Pam – Allegan, MI 12/15/2016
Came from Allegan to this Uncle Ed's because the guys here...Gregory, Adam, Maxwell, and the others have always given me great service and they all have such great teamwork and customer service.
Joshua – Kalamazoo, MI 12/14/2016
I used to get my oil changed at uncle eds because it was the closest thing to my house. Because it's was only because of convenience I visited other oil shops from time to time. But today... Greg the store manager has CHANGED that. When I came into uncle eds today, I was looking for advise on my oil leakage. After the staff discovered I was COMPLETELY out of oil with a possibly damaged engine, I just knew they were going to look at me like shark meat and charge me an arm and leg to fix my situation. Instead of that, I got this genuine welcoming store manager named Greg. He took care of my emergency even though I didn't have all the money required. I just wanna say service like that doesn't happen anymore and I want to recognize Greg and his exceptional staff for their character and good work. I'll be coming back to this shop for future oil changes.
Cassie – Schoolcraft, MI 12/14/2016
First time I came to Uncle Ed's. Service was excellent, everyone was extremely friendly and made me feel comfortable!
Suzanne – Kalamazoo, MI 12/14/2016
The guys are friendly and always explain everything to me.
Brittny – Gobles, MI 12/13/2016
Love all Tech's here. :)
Jamar – Vicksburg, MI 12/13/2016
Brian – Scotts, MI 12/12/2016
Cj – Decatur, MI 12/11/2016
I was very pleased with the service I received today, thank you much!
Erica – Portage, MI 12/10/2016
Friendly staff and good service. People complain about Uncle Ed's being pricey, but ultimately, you get what you pay for!
Stephanie – Vicksburg, MI 12/10/2016
Greg is always very helpful and lfriendly, and Jakob did a great job today as well.
D. Martin – Portage, MI 12/10/2016
Adam – Portage, MI 12/10/2016
They were awesome super courteous very informative of all the questions I had. As a younger female some places just try to get over on you and all of the guys here were awesome and made me feel very comfortable and able to trust them. I did one time go to the drake road store and was treated super porly and felt extremely screwed over decided to give westnedge a chance during my shopping and I was more than satisfied. Super compliments to the individuals here!!!!
Sarah – Portage, MI 12/9/2016
The guys were very friendly.
Jennifer – Fayetteville, MI 12/9/2016
Good service and good prices I really like how fast it is and I can stay in my car
Barry – Portage, MI 12/9/2016
Just air cleaner this time.
Christine – Kalamazoo, MI 12/9/2016
Drake – Portage, MI 12/9/2016
Greg really is the man. He has a great attitude. He is a very nice person and great team member
Tom – Portage, MI 12/8/2016
Even though this is a fleet account, your guys know and use my name. I like that they remind me of the recommendations from previous visits and are ready to help me understand what items on the checklist are worth review. Greg, even when all three bays were full, still made me feel that I was his main concern and managed my service work professionally, while maintaining open control and involvement with the other service work going on around me. A very busy work environment, but orchestrated, respectful, and precision-centered attention to detail is refreshing. Thanks and I look forward to the next time.
Adam – Portage, MI 12/8/2016
Charleen – Portage, MI 12/8/2016
I told him my low tire pressure light was on forgot to re check it before I left and didn't notice till I was well on my way home. I'm sure it just needed to be reset after they filled tires but as I told him at the start it would have been nice for him to ask if alert light was still on.
Jolanta – Portage, MI 12/8/2016
The guys at Uncle Eds were great and informative, they answered my questions along with putting my concern at ease. I will definitely be back to visit Uncle Eds for my next oil change
Nancy Chris – Portage, MI 12/8/2016
Brian – Schoolcraft, MI 12/8/2016
Nice Job and very friendly
Benny – Detroit, MI 12/8/2016
Kevin – Richland, MI 12/7/2016
Horrible horrible pricing which is why I rarely go there. 92$ for a 6qt oil change. Wow just wow. Also at no point was i notified as to what kind of oil it was (brand) so I'm sure I got bottom of the barrel oil for my money.
It took me 3 years to comeback and now I remember why 92$. Walmart charged me less with a new air filter and Mobil 1.
Complete disappointment. Not sure why anyone goes here.
Gary – Kalamazoo, MI 12/7/2016
Roberto – Lawton, MI 12/7/2016
Anastasia – Portage, MI 12/6/2016
Very insightful and quick service.
James – Paw Paw, MI 12/6/2016
Great guys. Kris and Greg are awesome
Ron – Portage, MI 12/6/2016
Three technicians were on duty when I arrived. They were very prompt and attentive to what I needed and brought other things to my attention that needed to be done also.Everyone was very courteous and even offered me a cup of coffee.
Nancy Gale – Portage, MI 12/5/2016
Uncle Ed's has been taking care of my vehicles for 20+ years. It's a pleasure to see faces I know and folks who remember me and more importantly my car. Greg is brilliant! He gives good advice on how to maintain my Honda and how to get her to perform better. Thank you Greg and all the fine men and women at Uncle Ed's for taking good care of me and my car....Stella!
Corey – Vicksburg, MI 12/5/2016
Greg the manager was very helpful in helping me prioritize my cars needs
Brian – Kalamazoo, MI 12/2/2016
Sold me a bulb that was not needed. Advised lights were repaired when they were not. Was told the manager would call the next day and provide a refund, this never happen. It's disappointing that you have joined the other automotive repairers that try to sell you stuff that's not needed or done. I was there for over an hour and needed to go back to point out the repair was not done. They put the old bulb back in on my turn. Total time there 1&1/2 hours. You should not take on repairs you're not capable of repairing. Decision now is wether to report this to the BBB
Rick – Kalamazoo, MI 12/2/2016
Everything was as good as I could possibly expect.
Trina – Kalamazoo, MI 12/1/2016
The guys were great! Made me understand what i needed and even helped fit some much needed work into my budget.
Lindsay – Kalamazoo, MI 12/1/2016
Immediate and exceptional service! I was lucky to come here today as I had little to no oil in my car!!! They provided information each step of the way and performed a safety check that has allowed me to feel comfortable to drive on the road. I would recomened the service of these gentleman to anybody. Good care and great service. Also, the manager respected my wishes to not go over a specific price point - I already knew my car needed a lot of work!
Jeff – Kalamazoo, MI 11/28/2016
Always fast, friendly & professional. Been coming to uncle Ed's for years!
Dennis – Portage, MI 11/23/2016
Stephanie – Portage, MI 11/23/2016
Renae – Portage, MI 11/22/2016
I only trust Uncle Ed's with my Chevy! The team is always up beat, fun and well informed. Safety is always their priority for themselves and customers. Really valued how creative they were in utilizing the front of the shop to help people vs. having people wait in line too long. Great use of time, space & resources. PLUS it didn't negatively impact the service I received! Great work guys!!
Joel – Portage, MI 11/20/2016
Wiper blades and new air filter seemed very expensive. If they were more competitive I would purchase them during my visit. I was able to get 2 wiper blades for under $20. But your employees are great, skilled, professional and knowledgeable.
Nolan – Kalamazoo, MI 11/20/2016
Kris and Jakob were friendly and did a great job. Keep it up!
Debra – Portage, MI 11/19/2016
All of the young men were extremely courteous and knowledgeable. Manager Greg very competent and ran the shop well. Will definitely be coming back!
William – Kalamazoo, MI 11/19/2016
The upsell can actually be a little annoying despite the fact it helps drive greater sales for the company.
Daniel – Lawton, MI 11/18/2016
Thomas – Royal Oak, MI 11/18/2016
Everyone was great.
Dawn – Schoolcraft, MI 11/15/2016
Way too much energy and enthusiasm. Over selling added services. Acted like they were doing something amazing like ending world hunger. IT'S JUST AN OIL CHANGE!!!!
Bailey – Allegan, MI 11/15/2016
I have been coming to Uncle Ed's since I started driving. I have recived amazing service and your staff is always informitive. I will never go any where else except Uncle Ed's!
Nick – Portage, MI 11/15/2016
The crew at this location has always been phenomenal to me. They all run around like crazy doing ten things at once and they're still so polite and friendly every single time. Greg the manager and Andrew the technician taking care of me were great as usual, I appreciate all their help! These guys all deserve and raise and a pizza party for the excellent work they do every single day!
William – Portage, MI 11/14/2016
Ronald – Portage, MI 11/13/2016
Store 1108 is exceptional. 13 years and no complaints.
Ronald – Portage, MI 11/13/2016
Faithful customer for 13 years of excellent service, why go elsewhere?
Lakisha – Portage, MI 11/11/2016
The service is always great for me as well as my friends.
Barbara – Kalamazoo, MI 11/11/2016
I have visited Uncle Ed's on a regular visit for years and always very satisfied with how I'm treated and the service I get.
Shanya – Kalamazoo, MI 11/11/2016
Everyone is nice
Anthony – Portage, MI 11/11/2016
Good work, friendly expedient.
Steven – Kalamazoo, MI 11/10/2016
Always great service. Have been brining my vehicle to Uncle Ed's since purchased new.
Thanks and please keep it up!
Jeff – Kalamazoo, MI 11/7/2016
Great service as always.
Ronald – Portage, MI 11/4/2016
I've been bringing both of our vehicles to your store #1108 exclusively for the last 13 years because no matter who the manager and staff are on site I've always received excellent personalized service. Today's visit was no exception. In my opinion, Uncle Ed's (at least my favorite location) is an anomaly in service in this day and age. Thank you.
Jon – Portage, MI 11/4/2016
Greg does a great job running this store.
Laura – Portage, MI 11/4/2016
I prefer going to this location verses my dealership. I get better service and the staff are exceptional at this location!!
Please make sure someone gives the Store Manager and all his staff kudos!
Jennifer – Portage, MI 11/4/2016
The S. Westnedge crew are always great!!
Kyle/Mia – Vicksburg, MI 11/3/2016
The staff at Uncle Ed's is always very friendly, competent, and helpful. They explain everything to me and give me all of the options for what my vehicle needs. We bring both of our vehicles to the shop and they remember us when we have a different car. The manager Greg is always there to help and make sure everyone is on task and make it an overall great experience. Thank you Uncle Ed's!
Mariela – Kalamazoo, MI 11/2/2016
What can I say? There's nobody else around town that does what Uncle Ed's does nor nobody provides such excellent service!!!
I've been coming to Uncle Ed's for probably 10 years or more and have once or twice gone somewhere else during all this time. Not once in all this time have I been disappointed for the service my car has received.
And to top it al off, I called Joe on his cell phone on a Sunday at around noon since I was worried about a light that had gone on in my car and I was 3 hours away from Kalamazoo. I trust Joe hands down on anything and everything and he assured me everything was OK and I could continue driving my car and just to take it in when I was back. I felt bad for bothering him on his day off and he had no problem at all answering my questions and talking me through and explaining the problem. THANKS JOE! You're the best!
Linda – Scotts, MI 11/1/2016
I have been going to Uncle Eds for over 4 years now and have always had fast friendly service.
Mike – Kalamazoo, MI 10/28/2016
Jon did a great job explaining to me what my car may need for the next visit. Was in a bit of a rush so i did not get the additive service, but I appreciate the opportunity given.
Lisa – Marcellus, MI 10/28/2016
Perfect visit. They gave me all options without feeling overly pressured to purchase anything.
Nicole – Plainwell, MI 10/27/2016
Great customer service.
Katie – Portage, MI 10/27/2016
The two gentlemen that helped me did a phenomenal job! I was so impressed by their customer service. They explained everything to me very thoroughly and made sure I was comfortable. You could tell that the team worked well together. I will definitely be back. Thanks so much Greg!
Sharon – Kalamazoo, MI 10/25/2016
Uncle Ed's is always a convenient option with fast, friendly service. The staff at this store is especially helpful, friendly, and efficient!
Servpro – Portage, MI 10/25/2016
Great crew. Great manager (Greg)
Joe – Portage, MI 10/24/2016
They were extremely compementary about the care of my car
Will – Kalamazoo, MI 10/22/2016
Thanks for the great work!
Will – Kalamazoo, MI 10/22/2016
Jim – Portage, MI 10/22/2016
greg did a great jop like always and it was great to see joe
Josh – Portage, MI 10/22/2016
This crew is always friendly and professional. They offer suggestions while being experts who aren't pushy! Great service every single time. Greg has the right staff!
Emily – Centreville, MI 10/21/2016
My service was excellent! The staff is very friendly and helpful. They explained everything. Greg did an excellent job letting me know what I needed for this visit and what I would need in the future. They made sure I got the best deal possible. I definitely recommend store #1108!!! I drive 30+ miles to come back because the service and staff are just that good.
Alan – Paw Paw, MI 10/21/2016
Awesome service Darrell and Gregory outstanding job,
Didn't hurt that Joe was hanging around,
Great job keeping your people trained like you do
Pam – Marcellus, MI 10/20/2016
I Will return!ðŸ˜Š
Ric – Portage, MI 10/20/2016
Everything was great
Evan – Kalamazoo, MI 10/20/2016
Brad – Portage, MI 10/19/2016
Greg remembers my name, says Hi Brad as the bay doors open. I'm told what other things could be addressed but I'm not pushed into anything. That's a huge plus in my eyes.
Robert – Fennville, MI 10/18/2016
I always receive excellent service here.
Pamela – Kalamazoo, MI 10/17/2016
Great job as usual! A little "Pricey" I wish it was a little more reasonable. If it goes up anymore I'll have to learn to change my own. :(
Juli – Portage, MI 10/15/2016
Always very helpful and a pleasure to have take care of my car!!
Kristen – Vicksburg, MI 10/13/2016
Stephanie – Vicksburg, MI 10/13/2016
Loved that I could get everything done,fast!
Chad Or April – Portage, MI 10/12/2016
It is always a pleasure to receive great customer service. The staff and managers are friendly, professional and looking out for my best interest. I will be back!!
Dominic – Portage, MI 10/12/2016
Everyone at the shop in Portage was great. They were very friendly and made us aware with problems we had with our vehicle then gave up the option to fix it. Our car is running better than ever and that was made possible at a reasonable price.
April – Portage, MI 10/11/2016
Greg is a fantastic manager and he runs this location with excellence. The customer service is above and beyond. I enjoy the professionalism and the fast service I always receive.
Spencer – Vicksburg, MI 10/11/2016
Roza – Portage, MI 10/11/2016
The whole staff here is always professional and very helpful with any questions I have. Greg and Jonathan go above and beyond what is expected of them. Thank you for all you guys and gals (Shelley) do!!
Tim – Kalamazoo, MI 10/10/2016
I almost never get the cabin air filter changed but today agreed to. After I was charged I was informed you were out of stock and another store was brining one in "3 minutes" which still seemed reasonable. However , 20 minutes later the filter arrived. The tech then struggled to put my glove box back together and the manger had to finish the job. I realize you cannot control another store but this was frustrating. Everyone stayed polite and professional and I was otherwise pleased with this location's service.
Raina – Vicksburg, MI 10/9/2016
Fast, efficient and professional!
Nancy – Portage, MI 10/8/2016
When I pulled in only 1 other car was having an oil change, but since only 2 people were working I had to wait OVER 20 MINUTES for them to even START on my oil change. Not 10 minutes is it?
Katie – Climax, MI 10/8/2016
I have to say this is the most fun I've ever had getting an oil change! The entire staff was friendly and very helpful! I love how speedy they are and that you literally can sit in your car watching them tune it all up for you! They let you know what they are doing every step of the way and are also very entertaining! They do such a thorough job while working at an incredibly fast pace for you! I will definitely be a loyal customer from this point on!
Dylan – Kalamazoo, MI 10/8/2016
The manager, Greg was outstanding with all aspects of my visit for an oil change today!!
Treina – Kalamazoo, MI 10/6/2016
you guys are awesome!!
Rhiannon – Paw Paw, MI 10/6/2016
Nicole – Portage, MI 10/4/2016
Greg and the team provided exceptional customer service! I always feel so welcomed and taken care of when I come to Uncle Ed's- especially this location on Westnedge. I feel like they truly have my best interest in mind and care that my car continues to run well! Thank you for your continued kindness and passion for great service.
Scott – Portage, MI 10/4/2016
I always appreciate the enthusiasm of your team to keep my vehicles in top shape.
James – Kalamazoo, MI 10/3/2016
Sheila – Kalamazoo, MI 10/1/2016
Cynthia – Kalamazoo, MI 10/1/2016
I recently had a top off service, and the service was great! Gregory the manager was very friendly and professional. About 4 weeks ago, he informed me that the last oil change at Pennzoil on Sprinkle road Kalamazoo MI, was not done correctly. They didn't change my oil filter, because Uncle Ed's oil change was still on there, with the employee's signatures. So, therefore I was able to get a full refund, and now I realize how great Uncle Ed's is as a business on South Westnedge. Greg was nice enough to let me know about the oil filter. He really didn't have to say anything. For now on, I will only get oil change at Uncle Ed's on South Westnedge, Portage, MI. Thanks Uncle Ed's!
Jessie – Brown City, MI 9/30/2016
overall good experience
Chris – Portage, MI 9/30/2016
Greg, John, Adam, and Joe all did a great job. Very friendly, professional, and did a great job. Your Management team has created a great staff and I'm proud to be a customer! Thanks for all the great things you do for me and our vehicles! Keep up the great work! Thanks!
Colleen – Portage, MI 9/29/2016
I always get friendly and informative service from your workers! During my last visit they didn't have wiper blades that would fit my vehicle, so a store employee worked with a local parts dealership and got me my wiper blades before I even left the store. The coupons help bring your services into my price range, even though it is somewhat difficult at times to afford the steep prices. The only times I don't come to Uncle Ed's is when I can't afford it.
Sarah – Decatur, MI 9/28/2016
Try to sell me too many other things. Anything over and above oil change is too expensive.
Shane – Portage, MI 9/27/2016
I feel like for the poor service that they did they charged way to much! I can go to like Wap-Mart and get the same thing for $30 cheaper!
Jean – Kalamazoo, MI 9/27/2016
These guys were amazing! Darrell has worked on my car before and he's outstanding. Today he went above and beyond by rubbing off a paint scrape on my front fender. Not expected but incredibly appreciated.
Always a pleasure and great attitudes by the whole team.
Courtney – Kalamazoo, MI 9/23/2016
You gus are always great! The service was just as awesome as I remembered it when I was a kid!
Brian – Portage, MI 9/23/2016
I'm sick and tired of every time I come in for an oil change, all your people try to sell more and more services. Look, I have my vehicles services by my mechanic, but now, I really think I need to take my business else. Yes, I've been paying you guys double for an oil change already, but and I use to come for the convenience. I've been coming to various locations for the last 7-8 years. I have never once had a 10 min oil change. You should take down your signs. It's impossible to get a 10 min oil change at Uncle Ed's. You're no longer convenient.
Kaitlyn – Kalamazoo, MI 9/22/2016
Very helpful and honest. I have no idea how cars worked and they explained it well. I feel like I got exactly what was needed
Steve – Scotts, MI 9/21/2016
No, comments needed
Brianna – Portage, MI 9/21/2016
Everyone was very friendly and professional! 10/10
Brandon – Lawton, MI 9/20/2016
While you have mastered the art of the upsell, it is not a situation I would put my wife into. There are a couple of things that were optional that I was urged to fix for $xx.xx, it wasn't hard to say "no" to changing an air filter. My car is no longer a spring chicken, so yes, the oil is a tad dirty...nothing that won't wash out in the next few oil changes...(I waited too long this time around)
I would have appreciated a bit more "here is what we noticed, we would suggest _____ in the next couple of weeks or months" and a little less "we saw this and will change it for $____, you would like that done, right?"
I am satisfied with the service and don't have anything bad to say, I am willing to do some things on my car myself, which is probably a factor here, air filters and light bulbs are well within my skills. Thanks for providing a quick and effective service, it was fun to hear your technicians having a good time on the job.
Matthew – Mattawan, MI 9/20/2016
Adam and Greg were great. When they recommended things, they were only firm about things that I knew were quite important like the engine flush, which I declined for the time being to stay on budget. When things didn't go according to plan, they found a way to make it work and got me on my way as soon as possible. There was an extra delay, but they did not make it feel like an inconvenience to them or to me.
Pam – Allegan, MI 9/19/2016
Greggs, Kris, Jonathon, and Andrew both tuses that I have been here have been excellent. Very professional and great working team. They all go above and beyond.
Eden – Portage, MI 9/19/2016
The team here is great. Manager Greg always makes me feel welcomed. His team always takes care of me when I come here, today being himself, Jonathan L and Andrew R. They are truly great working fast and efficiently. I will always come back here
Jennifer – Galesburg, MI 9/17/2016
Had great service and the technicians took very good care of my can.
James – Paw Paw, MI 9/17/2016
Greg,Jon,Adam,and Kris are amazing they got me in and out quickly service was amazing
Robert – Scotts, MI 9/17/2016
Sarah – Portage, MI 9/16/2016
Oil change was done very fast
Jim – Hickory Crnrs, MI 9/15/2016
Cut back on suggestive selling.i know what I need.
Larry – Portage, MI 9/15/2016
Every vehicle need was tended to.
Jessica John – Portage, MI 9/15/2016
Greg and his staff do a great job. Efficient but thorough and careful to complete the work effectively!
Chris – Paw Paw, MI 9/11/2016
Had to remind technician 3 times about checking tire pressure
Jeff – Kalamazoo, MI 9/10/2016
Darrell, Jon & Andy listened to what I needed & responded accordingly. I requested guidance on resetting my OIL LIFE readout & I was walked thru the shortcut procedure & was soon on my way! I am always satisfied.
Dale – Vicksburg, MI 9/9/2016
We're always happy with their service!
Bailey – Lima, MI 9/9/2016
They were a very happy entergetic team that was very helpful. They very busy but got all the cars done in a timely manner and were very nice.
Bethany – Battle Creek, MI 9/9/2016
Great service this is the only place I will go for oil changes and maintenance.
Steve Jennifer – Portage, MI 9/8/2016
Roza – Portage, MI 9/7/2016
Greg, Adam and Maxwell always do a great job on the many vehicles I bring to them. Their customer service is on point and the quality of their work is impeccable. Thank you fellas!!
Joe – Kalamazoo, MI 9/6/2016
Ref. prior question, what brings me back is the coupon/pre-pay savings, GREAT SERVICE at this store and convenience.
Dave – Lawton, MI 9/6/2016
Joe, Greg, and the rest of the guys do an awesome job! Keep up the great service. Enjoying giving everyone a hard time when I visit.
Sarah – Fishers, MI 9/3/2016
Was here for quite some time this morning getting a full work up on the car, but it wasn't inconvenient at all. Everyone was so friendly and I'm leaving Uncle Ed's reassured that my car is now in great working condition! Thank you, everyone!
Kailyn – Kalamazoo, MI 9/3/2016
GREAT service everytime! Greg (the the store manger) if my favorite ever but everyone at the store gives great service and makes great conversation with great sense of humor. Best experience every time I go!! :)
Doug – Schoolcraft, MI 9/2/2016
I would come to Uncle Ed's more, the problem is your to expensive.
Jessica – Kalamazoo, MI 9/2/2016
They were awesome.
Jessica – Kalamazoo, MI 9/2/2016
Greg and his team are great! Everyone worked so well together.
Jeff – Kalamazoo, MI 9/2/2016
Keep doing what they're doing.
Jennifer – Dowagiac, MI 9/2/2016
They were friendly and acknowledged that they were understaffed, but my service was still great. I love the coupons and rewards!
Mike/ Carrie – Schoolcraft, MI 9/1/2016
Greg W and Jon L both did a fabulous job. Very friendly and tried to get me the best deal they could.
Phil – Portage, MI 8/31/2016
Great crew had lots of fun with them nice to be s regular and they know you by name
Allen – Portage, MI 8/30/2016
Fantastic staff, Kris was extremely nice and helpful, Adam was great and helped my wife and I out with so much! Andrew was hilarious and such an amazing worker and presence, what a great staff! Greg came out and introduced himself to us which was such a pleasant touch to the best oil change I have ever received. This store and staff were exactly what we needed, we were in a bit of a time crunch and needed an oil change and these gentlemen stepped up to the plate and delivered and some!
Kandra – Kalamazoo, MI 8/28/2016
Amazing and fast service. Worth every penny!
Randy – Paw Paw, MI 8/27/2016
There are none.
John Carla – Portage, MI 8/25/2016
Always friendly staff.
Alex – Paw Paw, MI 8/25/2016
Everyone was very friendly and knowledgable.
Mike – Schoolcraft, MI 8/23/2016
Scott Heather – Portage, MI 8/21/2016
Greatly enjoyed Jonathan, Andrew, and Kris. Darrell stopped by to say hi. Your service is always TOP NOTCH!! Thank you!
Dale – Schoolcraft, MI 8/20/2016
Nice and fast today and good service
Bob – Kalamazoo , MI 8/20/2016
The service was wonderful from all techs and managers
Debra – Kalamazoo, MI 8/19/2016
Great friendly service. Very quick.
Barbara – Kalamazoo, MI 8/19/2016
I'm a regular customer of many years and am always extremely happy with the service. Barb O
Blake – Vicksburg, MI 8/19/2016
The crew is great. Helpful and proffessional. Thanks
Donovan – Portage, MI 8/17/2016
Great guys. Shoot the lock off your wallet and pay them more.
Lynne – Portage, MI 8/16/2016
Thanks so much for allowing me to avoid your wi fi. WI FI is toxic to all, but most are so far unaware. cutting back wi fi would be helpful.
Jennifer – Kalamazoo, MI 8/16/2016
This is the 4th Ed's location I have visited in Kalamazoo since moving here and being told the service is good...Every location has been amazing.
Barbara – Portage, MI 8/13/2016
We love the friendly and very capable service and customer service provided by our team of Gregory, Darrell and Maxwell! Great service EVERY time and we appreciate that! Thank you!
Frank – Kalamazoo, MI 8/10/2016
Matthew – Portage, MI 8/10/2016
Great personalize service.
Amanda – Richland, MI 8/9/2016
Justin – Portage, MI 8/7/2016
Another good visit to Uncle Ed's.
Don – Portage, MI 8/6/2016
Our store manager has previous experience at a trans shop. I appreciated him explaining how the transmission fluid flush works. I will do that service at some future date.
Alyssa – Kalamazoo, MI 8/3/2016
Everyone was so friendly and helpful! I always feel like I'm getting the best and honest service. Thanks Uncle Ed's!
Mariela – Kalamazoo, MI 8/1/2016
Unbelievable service ALWAYS!!!!
Michael – Portage, MI 7/31/2016
Jim – Portage, MI 7/30/2016
greg did a great job again
Jim – Kalamazoo, MI 7/29/2016
Very satisfied with my service. Brian, Adam and Darrell were great.
Thomas And Susan – Vicksburg, MI 7/29/2016
I was very disappointed that shortly after leaving your store, my "check tire pressure" light came on, so I had to go to a store and buy a tire pressure gauge, and upon checking the pressures, found out that your techs had over inflated my two passenger side tires by 8 pounds. I then had to let air out of the tires before I could return home. This was not an easy thing for me to do, since I am handicapped. When I called to report my problem, all they said was, oh, sorry....we will try not to do that in the future. As far as I am concerned right now, there will be no future.
Joe – Portage, MI 7/28/2016
Very, very friendlyandlnowledgeable
Drew – Portage, MI 7/27/2016
Awesome job...keep up the good work. Thanks.
Drew – Portage, MI 7/27/2016
Always friendly and willing to help you out with great service and discounts!
Drew – Portage, MI 7/27/2016
Keep up the good work!
Suzanne – Kalamazoo, MI 7/25/2016
It was great. I'll be back.
Gregory – Vicksburg, MI 7/23/2016
I have been coming to Uncle Eds for many years and did appreciate the $20.00 off coupon that I received via e-mail. I would appreciate it if those were sent all the time. I do believe that I have earned them with all the visits I have made to your stores.
Darryl – Vicksburg, MI 7/22/2016
Gregg and crew have maintained the high quality service provided for so long by Joe; great choice in store managers.
Craig – Portage, MI 7/22/2016
Very fast oil change and diff service, helpful and extremely friendly staff. 8/8 would r8 again m8
Ron – Lawton, MI 7/21/2016
The tech was very friendly and helpful.
Ryan – Three Rivers, MI 7/21/2016
Quick and easy
Scott – Lansing, MI 7/21/2016
This place is very expensive. Based on the fact I payed $50 for an oil change. I will not be back.
Brittany – Kalamazoo, MI 7/17/2016
Andrew is awesome so friendly!
Rebecca – Kalamazoo, MI 7/17/2016
The technicians didn't twist my arm and try to run up a big bill. VERY IMPORTANT!
Joshua – Kalamazoo, MI 7/16/2016
Fast and friendly service.
Jared – Portage, MI 7/14/2016
Always great service
Lisa – Portage, MI 7/12/2016
I think the guys onwestnedge give the best service EVER!!!!!ðŸŽˆðŸ˜œðŸ˜ƒ
Mark – Vicksburg, MI 7/11/2016
none thank you
Melissa – Kalamazoo, MI 7/11/2016
I do not wish to add anything
Anne – Maershall, MI 7/10/2016
They did not know much about paying online for the lower price.
Jennifer – Dowagiac, MI 7/8/2016
You guys are always entertaining, and my car is happy :)
Holly – Hartford, MI 7/7/2016
The people working were very nice, however, I feel completely taken advantage of. I'm not one to complain about things, but I don't know anything about cars and it is pretty evident. I walked out with a bill of $132 for what I thought was just a simple oil change, a filter change, and a break light fix. They gave me two discounts and tried helping me lower the price, but it was enough for a college student living paycheck to paycheck. Like I said, everyone was nice and friendly, but could've explained the different services a little better.
Craig – Portage, MI 7/3/2016
James – Kalamazoo, MI 7/2/2016
Pam – Kalamazoo, MI 7/1/2016
I have always thought uncle eds gave excellent service from the first time I came. They were friendly, professional and patient. Recently I had some issues with my car and they went above and beyond just the car customer service, they showed real professionalism and care for me as a person and not just as a customer and I am gratefull for all the help they gave me at whatever shop I went to. You have truly good people working at uncle eds and I will continue to b a faithful customer. Words cannot express my appreciativeness and I thank them sincerely.
Christina/Tracey – Vicksburg, MI 7/1/2016
Andrew, Darrell, and Greg were awesome.
I have a Vue and other oil care places refused to access and perform recommended work. Your guys did a great job and took care of it.
Randy – Paw Paw, MI 6/29/2016
KARL – BARODA, MI 6/27/2016
great job as always
Will – Kalamazoo, MI 6/26/2016
Took a little longer than normal to get an oil chance.
Kristen – Vicksburg, MI 6/24/2016
Sara – Portage, MI 6/24/2016
Adam and greg were very helpful with my oil change today. They were friendly and efficient
Julie – Portage, MI 6/23/2016
I have been coming to Uncle Ed's since I moved nearby last year, but have always preferred doing business at places that aren't chains or franchises. I have always been pleased with my service at UE, but had considered checking out an independently owned shop. Not too long ago it was one of the first really warm days of spring and I saw the guys all out by the road on Westnedge waving at all of the traffic. I thought they looked genuinely happy and I thought it was a great use of their down time because it certainly caught my attention and made me smile.....and of course it brought me back! It was busy when I came in but assitant manager James assured me they would give me great service and the Customer care guy Chris (Kris?) was super friendly and helpful. Even though they were slammed and it was the end of the day all of the guys seemed to work together well and they were even humorous, which seems to be a rare thing. They really seemed to show pride and enjoyment as a team. I will keep coming back because I like the atmosphere and attitude of Uncle Eds. Next time I may even elect some of the other services. A lot of places can do oil changes but not a lot of places make you smile while you are getting one.
Kevin – Portage, MI 6/23/2016
Teri – Delton, MI 6/22/2016
It's nice to have someone be realistic about the offering less expensive items and not make you feel cheap if you get the lower end oil (standard)
Sara – Schoolcraft, MI 6/20/2016
Everyone was super nice!
Beth – Kalamazoo, MI 6/19/2016
$175 transmission service was recommended but they said takes 10 minutes.. 10 minutes of work for $175 is a rip off... Going to look around for a different place for oil changes.
Brian – Mattawan, MI 6/18/2016
Greg and the staff at this store are always fast and friendly, outstanding service!
Suzanne – Portage, MI 6/17/2016
Great friendly staff
Cindy – Portage, MI 6/15/2016
Give your workers a raise....they are professional and friendly. I feel confortable every time I visit and all my questions are answered.
Jeff – Paw Paw, MI 6/14/2016
The staff did a great job as always.
Ashlee – Portage, MI 6/13/2016
Greg is the best!
Katelyn – Portage, MI 6/12/2016
great service, will definitely come back
Kristin – Kalamazoo, MI 6/10/2016
All four of the gentleman who helped me very courteous and professional. So much so, that when I joked about the music that they were playing they offered to play music that I would like. And they did! It made the whole experience that much better!
Amy – Portage, MI 6/9/2016
James D Gregory W Jonah H Jonathan L were all very professional but cared about my vehicle and my safety because I drive a lot. Very friendly. I will continue coming back!
Mike – Kalamazoo, MI 6/8/2016
You guys were awesome
Melissa – Kalamazoo, MI 6/8/2016
Friendly and efficient.
Angela – Portage, MI 6/6/2016
Uncle Eds always does a great job!
Art – Lawrence, MI 6/6/2016
The service was fast and nice.
Eliot – Mendon, MI 6/5/2016
I am a long time customer. Great people and service.
Nancy – Portage, MI 6/4/2016
These guys were awesome! They made it FUN to have my oil change. Great sense of humor combined with absolute professionalism. Always nice being remembered too!!
Emily – Saint Joseph, MI 6/4/2016
Very friendly team.
Karyl – Kalamazoo, MI 6/3/2016
The technicians Jonathan and James went above and beyond to answer my questions and address my concerns. The manager apologized for the longer than usual wait time, which conveyed that he respected my time. The technicians ran a computer check so I would know if there was a problem that needed addressing before a road trip. This service team all exhibited great service skills and had exceptionally kind/good people skills. Thank you.
Sam – Kalamazoo, MI 6/2/2016
The staff is always upbeat and very friendly. I will continue to use their services in the future!
Todd – Vicksburg, MI 5/31/2016
Greg and his people are always helpful and do a great job.
Alyssa – Kalamazoo, MI 5/31/2016
Everyone is always super nice, and helpful. The manager was super sweet and HOT!
Chad – Vicksburg, MI 5/27/2016
Didn't think I used my top notch service before this visit. Had to pay $3.71 for a half quart; as a perrenial customer I think this was uncalled for.
Samantha – Vicksburg, MI 5/27/2016
Coupons are great but the service is fantastic. Always feel like I'm taken care of. James Dean, Gregory We're, Jonah Howe, and Adam F did my work this visit and it was great. Greg gave me discounts to help off set cost and that makes a huge difference because I started a new job and my check was small.
Greg/ Carrie – Gobles, MI 5/25/2016
Everything was great
Dale – Schoolcraft, MI 5/23/2016
They forgt to wash front window even tho it said was done.
Greg – Portage, MI 5/23/2016
Heather – Portage, MI 5/22/2016
I have been coming to this Uncle Ed's location for many years. The team does a very nice job treating the customers with respect and professionalism while being friendly. I have referred many people to this Uncle Ed's through the years. There are many other places that are less expensive for oil changes, however.... As long as the customer service continues to be so good, I will keep coming here.
Elizabeth – Kalamazoo, MI 5/21/2016
The service was great! Everyone was very nice and professional. Didn't take very long at all.
Kristen – Vicksburg, MI 5/20/2016
Joe and Greg were both there bright and early with smiles!!
Patti – Portage, MI 5/20/2016
Everyone was great, and Andrew was especially great. Very attentive and observant, he found an unexpected problem with the car which will save me future headaches. On a previous visit I noticed he was very meticulous and careful, but still fast.
Karli – Portage, MI 5/19/2016
Snacks, beverages and a restroom would be nice!
Scott – Portage, MI 5/19/2016
This visit was not acceptable. There was too much goofing around and when I got home the windshield solvent lid was still left open and not filled. They never showed me the air filter and I doubt it was even checked. I have been to this store several times but this time was disappointing.
Summer – Kalamazoo, MI 5/19/2016
Super helpful and cheerful! They love doing their job :)
Melissa – Kalamazoo, MI 5/18/2016
Love the service by Darrell, James, Kristofer!!!! I pay for quality and service and will continue to come to THIS store!
Barbara – Kalamazoo, MI 5/17/2016
Have used Uncle Ed's for many years and have always been well served,
Wyatt – Richland, MI 5/17/2016
Nothing to add
Dave – Scotts, MI 5/17/2016
exceptional crew .... busy day ... all maintained pisitive attitudes
Kristen – Vicksburg, MI 5/14/2016
Staff, as always, very nice!
Jessica – Kalamazoo, MI 5/14/2016
They are funny and friendly
Patricia – Portage, MI 5/13/2016
Nothing. Great work
Nathan – Centreville, MI 5/13/2016
Service was outstanding. Extremely friendly. Definitely coming back, and going to spread the word. Good to know honest hard working people still exist in this world. Thanks again uncle eds oil shop. Very pleased.
Nancy – Vicksburg, MI 5/12/2016
All of the guys did a great job and they were very nice!
Maggie – Kalamazoo, MI 5/12/2016
Everyone was very friendly and professional and the service is always fast, this is why I keep coming back :)
Tim – Portage, MI 5/12/2016
Dennis – Portage, MI 5/11/2016
Justin – Kalamazoo, MI 5/11/2016
These guys are awesome! I was helped by James, Gregory,Kristofer,and Andrew. They were fast and professional with their service, and identified other services I needed to maintain my car. I will definetly be returning for all future work,and highly reccomend them to my friends!
Theresa – Portage, MI 5/11/2016
Everyone was super friendly, always nice, and they do an awesome job!! Thanks to Greg, Ian, James, and Andrew for always working hard and being so nice :)
Darryl – Vicksburg, MI 5/10/2016
Great to work with Gregg.
Amy – Portage, MI 5/9/2016
I liked how friendly they were and fast the only thing was I was a Little surprised on the price. More than I was excepting to pay
Michael – Portage, MI 5/7/2016
I am a regular customer at this location and they are ALWAYS top notch. I only have one recommendation, and that is that the people at this location train OTHER businesses about customer service.
Jon – Portage, MI 5/7/2016
Everyone that I was in contact with was very friendly and helpful the manager was very energetic and informative they did a great job on my vehicle and the service was so good that I will be back again and again I'm glad to tell all my friends and family to come to uncle eds thank you for your continued service sincerely
Hayley – Vicksburg, MI 5/7/2016
They are super thorough. I love going to uncle ed's
Mike – Portage, MI 5/7/2016
Jeff – Portage, MI 5/7/2016
Cindy Jeff – Paw Paw, MI 5/6/2016
I understand that this location is one of the busiest stores in MI. Even with that being said, i have never had to wait long. If I have waited the manager Greg has always been attentative. I love "show time". You can see the terrific teamwork between Jon, Darrell and James and the commoratity they have. The treat every customer with great pride and concern for their needs. The have always recommended the scheduled service and I have never felt pressured to day more work than I was comfortable with. I will alway bring all of my vehicles to Uncle Ed's.
Thank you and see you soon!
John – Schoolcraft, MI 5/6/2016
Good, reliable service.
Jeff – Kalamazoo, MI 5/4/2016
Excellant manager. Knows my name every time I come in.
Dixie – Lawrence, MI 5/4/2016
Clarice – Portage, MI 5/3/2016
A great visit yet again. This location never disappoints. As long as I live in this city I will bring all of my vehicles here.
Tom – Portage, MI 5/3/2016
I had oil changed, power steering and fuel filter changed. Later that evening, the truck quit running and had to be towed. I am told by the mechanic that the fuel filter was not installed correctly/ tight and cause vehicle to quit running.
I was happy with service, but the results and headaches after the service was painful.
Lesson learn, I am not sure I will let you touch anything but an oil change
Helena – Portage, MI 5/3/2016
Very good customer services and very friendly
Molly – Kalamazoo, MI 5/3/2016
Jonah was very nice when introducing himself and recommending what I needed for my vehicle and what oil would be best to use. Darrell was also very friendly when he was checking my fluids and telling me what needed to be topped off. Great customer service by these guys. I will be sure to recommend uncle eds to others!
Kim – Vicksburg, MI 5/1/2016
James D., Jonathan L., Michael O., and Kristofer G. all provided friendly, fast and courteous service. They explained all parts of the inspection and the oil change. Couldn't ask for better. Thanks so much!!
Dale – Portage, MI 4/29/2016
Keep up the good work!
David – Three Rivers, MI 4/28/2016
looked like the workers were having fun while doing a great job
David – Three Rivers, MI 4/28/2016
did an excellent job well pleased
David – Three Rivers, MI 4/28/2016
friendly efficient and professional
Brenda – Portage, MI 4/27/2016
I am always very happy with the service I receive at the south westnedge location. Greg has been a great manager here and takes the time to get to know his returning customers. Congrats to Jonah on his promotion! This is visit is my first time working with him but he was pleasant, professional and an obvious asset to the company.
Thanks for all of your hard work, guys!
Eden – Portage, MI 4/27/2016
Greg and Jonah always provide excellent customer care and service for every visit. My visit is fast and efficient which, on top of the great service, is why I will always come back! Great team!
Kuirsten – Vicksburg, MI 4/27/2016
Even when the shop was busy the staff always had time to treat me like a friend rather than a customer. The guys also explain the reasons why they have recommendations and how certain items/procedures will help my vehicle.
Gregory – Vicksburg, MI 4/27/2016
Michael – Portage, MI 4/26/2016
Make the table be compatible with a stylus to sign the receipt
William – Vicksburg, MI 4/26/2016
Love this location!Joe and his team are great
Valerie – Portage, MI 4/25/2016
Scott Heather – Portage, MI 4/23/2016
Always enjoy my trips to Portage Uncle Ed's for our cars. Greg is awesome to work with and the other workers are also very friendly and accommodating! Thank You!
Amanda – Portage, MI 4/23/2016
I've only visited Uncle Ed's once prior to this visit. When I came in, Greg was extremely helpful and friendly. Because of this service, I came back again. Today, I received the same treatment. Uncle Ed's is the best and I will continue to come back to this location! Greg and his amazing team are the best in the business!
Robert & Cynthia – Union City, MI 4/22/2016
great as always!
Rachael – Three Rivers, MI 4/21/2016
Great visit. Manager is great at this location!
Shayleene – South Bend, MI 4/21/2016
Greg the store manager is is the only person I've gone to for my oil changes the last two years, he's always very polite and helpful, his service is always friendly and enjoyable. It's never a chore to come and have my car worked on him and his crew are very fun and friendly and it makes it a easy and fast experience every time
Briana – Portage, MI 4/21/2016
Jonah, Greg and Andrew were awesome! Great customer service! Very informational!
Jennifer – Portage, MI 4/21/2016
The crew at UE is always helpful
Matthew – Vicksburg, MI 4/16/2016
Fast and fun staff
Molly – Homer, MI 4/16/2016
You guys are great!
Nikki – Portage, MI 4/15/2016
No additional comments
Joe – Kalamazoo, MI 4/14/2016
Excellent attitudes and service at this store
Miriah – Kalamazoo, MI 4/14/2016
Great store manager and crew at this facility! Thanks for all the good work and help!!
Timary – Portage, MI 4/13/2016
My vehicle has a recall concerning oil consumption, this was the first time someone was familiar with the issue and didn't try to talk me into a different product to help with the issue, much appreciated!
Katie – Portage, MI 4/12/2016
The guys/girl are always very nice and never pushy with reccommendations:) I feel safe in sending my teenage daughter alone to get her oil changed, knowing they will not take advantage of her being yong and not knowing a lot about her car.
Dan – Kalamazoo, MI 4/11/2016
Quick and efficient
Greg – Mattawan, MI 4/10/2016
gregory w. and all of the techs. are always very friendly, do a great job, and always make sure they check over everything and even each others work. Great place to go and get oil changed, etc.
Rebecca – Kalamazoo, MI 4/10/2016
Manager and technicians are always great to work with.
Caitlin – Portage, MI 4/9/2016
The guys at this location know they're stuff. They're always helpful, they explain the process and let me know to start thinking about additional maintenance items. They're never pushy with the sales, which I totally appreciate. I'll keep bringing my car here as long as I live in the area.
Sharon Merle – Portage, MI 4/9/2016
Keep up the great work
Sarah – Portage, MI 4/5/2016
Greg was super awesome--he took the time to dismantle the whole glovebox area to get at the cabin air filter and he was friendly and helpful overall. Everyone I dealt with (James D, Darrell M, Andrew R, Gregory W) was nice and helpful. Much appreciated.
Tami – Kalamazoo, MI 4/4/2016
The manager Greg was great!!
Jean – Portage, MI 4/2/2016
Was glad to hear Joe got promoted!! He left some great guys to take care of business. Great service as always!! Joe you taught them well!! Jean Smith
Mark – Portage, MI 4/2/2016
Very friendly & efficient
Brad – Vicksburg, MI 4/1/2016
Lisa – Hartford, MI 4/1/2016
I had a wonderful first time visit!! And i love the teamwork and communication between the guys!! I will definitely be coming back!! Thanks Uncle Ed's
Shanya – Kalamazoo, MI 4/1/2016
They were all very nice, my mother Lisa Ogle recommends them to everyone and she was right! Thanks for the great service.
Syed – Portage, MI 4/1/2016
Donna – Portage, MI 3/30/2016
Jonah H did an excellent job explaining things and was friendly and professional.
Gail – Kalamazoo, MI 3/29/2016
Everything went well. I needed a bulb replaced. Uncle Ed's didn't have it in stock. So Uncle Ed's contacted a local auto parts store. They had one in stock, sent it right over within about 10 minutes, replaced my bulb and I was on my way out the door. Way to go the extra mile.
Beverly – Portage, MI 3/29/2016
Love the energy by which they go about doing their jobs. They were professional and through.
Mike – Kalamazoo, MI 3/29/2016
Great job as usual
Dave – Lawton, MI 3/28/2016
Greg and the crew do an awesome job there! They are very professional yet keep things very relaxed when I visit. Keep up the great work!
Jamie – Three Rivers, MI 3/28/2016
Although I had to get a cabin filter (extra 10 minutes to wait on part that was not in stock) I was at Uncle Ed's close to an hour. I was late returning to work as, I was trying to just get a quick oil change on my lunch break. Everyone was very nice, I just felt I wasn't the priority.
Joe – Portage, MI 3/27/2016
The service started off good, but some red flags progressed through the service. I watched the technician spilled oil around the hole. They made sure to spray it with water and told me about it being the angle in which the hole presented causing a tough time pouring oil. I get it, it can happen. Then the manager/advisor (gentlemen with the tablet) showed me my radiator cap cracked and needing replacement. I agreed, so they changed it for me. When the service completed, they shut my hood, but I noticed it was a little more difficult to shut due to taking two attempts to shut my hood with the second attempt being more forceful. I paid, was told everything checked out, and was on my way. What I didn't notice was that they left my old radiator cap under the hood. I found out when I noticed my hood was not completely latched when I got home after work today. Come to find out it was the radiator cap under the hood on the driver side with the hood latched. Now my hood is bowed on the driver side and not sealed shut like that of my passenger side. This makes my service experience very dissatisfied due to the new damage.
James – Kalamazoo, MI 3/26/2016
Tlesha – Schoolcraft, MI 3/25/2016
Great team... Great service!!!
Anden – Kalamazoo, MI 3/25/2016
Kyle/Mia – Vicksburg, MI 3/25/2016
Megan – Kalamazoo, MI 3/23/2016
The whole team was very helpful and friendly! They replaced a headlight that I didn't know was out and the radiator cap. The manager explained to me the recommendations and price for each upgrade. Everything was done super fast and each person seemed to feel good working there. I would definitely go back to the Westnedge location because of the people there.
Nate – Battle Creek, MI 3/21/2016
None. Great experience.
Denise & Dennis – Kalamazoo, MI 3/18/2016
Staff was very helpful and friendly. James D, Kristofer and Darrell
Jerrell – Portage, MI 3/17/2016
Fun atmosphere. Professionals that do not pressure me as a female to purchase extras.
Heather – Richland, MI 3/15/2016
The techs are so awesome and informative! I will be going back :)
Stacey – Portage, MI 3/15/2016
My car has 378,000 miles on it. It's still going because of Greg and his team! They have driven to parts stores to buy me headlights and did the same with my radiator hose. They take time with me to make sure my wipers are okay! They want me to see 400,000 miles and I will because they are here for me!!
Kristen – Marcellus, MI 3/14/2016
Always happy and satisfied.
Matt – Portage, MI 3/12/2016
These guys are great! Super helpful. Michael and Jonah were polite and professional.
Mia – Kalamazoo, MI 3/10/2016
These guys do a great job :)
Trina – Grand Rapids, MI 3/9/2016
It took forever!! The manager who usually does well, was a jerk!! I was left the iPad, I chose something wrong because I was given no instruction!! I chose to pay for my next oil change?? Did not mean too! Then was charged 79.00 when I questioned it was told YOU CHOSE THAT!Relax I will take it off? THEN 3 times I told the techs I had a 20.00 coupon was charged full price? Really? When I pointed it out the manager threw a 20 at me said something smart ass a walked into the office to eat! When I arrived you were busy, 3 cars in 2 waiting , I went in at the same time as 1 an ahead of 1. I was told it would be at lease 10 min before they could start? There were a lot of guys there! At the end I was the last to leave by at least 10 min? The whole thing is supposed to be 10 min. Usually I love going there, the guys are nice. I hate to say it but I'm done!!! Also wiper blades? They said I have not had them changed since 2014 an that's not true! I know it! I went through my receipts it's not there? I called my son last time to make sure it was a good deal, He told me to get them there I called he remembered!! I think you have something wrong there, please let them know there rudeness won't be forgotten !!-
Jeff – Paw Paw, MI 3/8/2016
Best location in kalamazoo!
Dave – Schoolcraft, MI 3/8/2016
I didn't feel like they were trying to oversell me on other parts or services. The cost of the oil seemed kind of high. It would be nice to be able to get tires rotated at the time of the oil change.
A. Celeste – Portage, MI 3/7/2016
It was suggested to purchase a new filter, which I did and made plans to have it installed tomorrow (3/8/16). After leaving, my car began to sputter and stall. I called my fiancÃ© and he checked under the hood. Apparently, my filter was not properly replaced, which caused the stalling, etc.
My fiancÃ© also said that I did not need a new filter! I will return tomorrow and talk with Greg about a credit. I am retired and have been watching my finances more closely. As far as I can remember, I have never gone in for only an oil change and just left with only an oil change.
James – Portage, MI 3/5/2016
it was a good visit
Deb – Vicksburg, MI 3/4/2016
They are always very friendly, courteous and fast service.
Scott Heather – Portage, MI 3/4/2016
As always, I received excellent service from our S. Westnedge Uncle Ed's and will continue to be a dedicated Uncle Ed's customer. It was fun to hear that Uncle Ed's is a Michigan company!
When I questioned the possibility of recycling of old wiper blades, I was given the corporate office's phone number. I was able to speak with Tyler and appreciated him listening to my suggestion of looking into ways to recycle this used rubber. I also appreciated his honesty that he had never thought about it and would look into it.
Thank you for recycling your oil, transmission fluids, etc.... Let's take care of Michigan! :)
Joe – Portage, MI 3/3/2016
Took a little longer than I expected but they were busy
Donna – Utica, MI 2/29/2016
The staff at this service center exceeded my expectations in their knowledge, professionalism, and customer service. I am very happy that I chose Uncle Ed's Oil Shoppe and I look forward to taking advantage of the benefits, coupons, and awesome staff provided to me for choosing to utilize their services.
Amanda – Paw Paw, MI 2/27/2016
Excellent and friendly team! Definitely coming back again and would highly recommend to others.
Kelci – Kalamazoo, MI 2/26/2016
The guys were all friendly and sweet. But the price was outrages. $140 was way to much.
Sarah – Portage, MI 2/23/2016
It was obvious there was a new trainee who was working on my car. The entire time the manager , greg I believe, was double checking the trainees work to make sure it was done properly while still allowing the trainee to try it without feeling like he had a shadow standing over him. When the manager had to leave to talk to me the woman working took the managers place without being asked and keep using the same type of training as the manager.The trainee used the title sir and mam to his coworkers and also with me. Uncle Ed's has the same managers and the same employees which really makes me trust this company. The manager answered all of my questions I asked even though some of them had nothing to do with the oil change. Being a young college student it is hard to take these first steps on our own and uncle Ed's on Westnidge has really hade keeping my car safe an easy step.
Gerri – Mattawan, MI 2/22/2016
Keep up the good work
Zsaquira – Portage, MI 2/21/2016
It was a good one
Dave – Portage, MI 2/21/2016
much quicker this visit
Nicole – Portage, MI 2/20/2016
I have been a long time customer of this store. My Saturn Vue has over 150,000 miles on it. I'm going through a divorce and have found myself on public assistance for the first time in my life as a disabled single mom of two teens. I rely heavily on my car and trust Uncle Ed's only for my oil change. Years ago my then husband took it to a cheap oil change place, and they stripped the threads on my oil pan. Luckily, the next time I took it to Uncle Ed's they put in a pan saver and saved me a lot of money.
This last time I went, I explained my dire situation regarding money while getting a high mileage oil change during the e-mail promotional Saturday. Joe was sympathetic, and told me to switch to the standard oil formulation to save money. I was so relieved! He hasn't ever steered me wrong or given me a poor recommendation. l always use this Uncle Ed's location for all of my future oil changes. I've NEVER been dissatisfied with their service, and am very thankful for the kind treatment the entire staff has given me. His team is amazing and always makes me smile! Thanks so much from the bottom of my heart!
Amy – Mattawan, MI 2/20/2016
Always a pleasant experience! I was glad to see a female technician too.
Jennifer – Portage, MI 2/20/2016
Fast service and friendly staff. Keep up the good work!
Steve – Kalamazoo, MI 2/20/2016
Everyone was very friendly, and they were very busy. Did an excellent job of keeping everyone in line.
Alex – Schoolcraft, MI 2/20/2016
Jessica – Portage, MI 2/20/2016
Amanda – Portage, MI 2/19/2016
Randy – Kalamazoo, MI 2/15/2016
Fast service, friendly
Dale – Vicksburg, MI 2/13/2016
Your employees are great! Thank you for your great customer service!
Jennifer – Kalamazoo, MI 2/13/2016
I was very impressed with everyone at uncle ed's today. Joe Delaney was awesome!!!!!!!!!!
Lisa Scott – Kalamazoo, MI 2/13/2016
special for valentines day
Chelsea – Kalamazoo, MI 2/12/2016
Love the crew that works here! Craig was very helpful, and I wouldn't trust another shop with my car if they couldn'the take care of my vehicle the way that this shop could. I'd recommend them to anyone.
Joyce – Vicksburg, MI 2/11/2016
This last visit, they seemed very disorganized, and it took a lot longer than it should have. I waited while they started an oil change on a car that pulled into a bay after me. Then a technician asked for the tablet, but no one had given me the tablet yet to do anything with it. Had to ask if they checked the tire pressure because I didn't see anyone doing that.
Michael – Portage, MI 2/11/2016
Only thing I wish is that I was told about the rewards program. After spending $425 dollars at your store I just now heard about the program. Sad that I don't get the rewards for it. That is disappointing. Other then that the service was great. You have a great team at this store.
Ryan – Portage, MI 2/11/2016
Very poor timely service and extremely over priced. There were 2 other vehicles in w/ me. I pulled in at 12:50 p.m. and was finally finished at 2:05pm. Extremely slow service....
Lisa – Portage, MI 2/10/2016
Don't change anything! The staff at this location are ALWAYS in a great mood and ALWAYS do a GREAT job!
April – Portage, MI 2/9/2016
Very friendly....lots of smiles
William – Portage, MI 2/8/2016
Loyal customer for over 10 years.
Jared – Portage, MI 2/7/2016
Ashley – Portage, MI 2/6/2016
No additional feedback.
Richard – Mattawan, MI 2/5/2016
Very friendly techs.
Alan – Paw Paw, MI 2/4/2016
Shelly was there that day helping with training, Glad to see you keeping and advancing employees with great positive aptitudes,
Jonah and Gregory on top of things,
Better yet it was a top off service and it was free.
Caps and stick in place, No Tools No Towels
Show Time Over. Al
Jon – Portage, MI 2/3/2016
The staff at that location is great.
Brian – Mattawan, MI 1/31/2016
The crew at this store are always friendly and efficient, well done!!!
Justin – Portage, MI 1/31/2016
Another good visit to Uncle Ed's
Chris – Vicksburg, MI 1/30/2016
I can't thank you enough for the great service we receive each time we come in. Always loved the service Joe provided while coming into this shop and it has been the same since Greg started running it as well. I look forward to returning each time!
Melanie – Portage, MI 1/30/2016
The staff was very attentive, efficient and informative during my visit. With coupons, the price easily fit into my tight budget. I have recommended this store to friends and will continue to for all of the above reasons!
Mike – Kalamazoo, MI 1/28/2016
I have been coming long time to UE. Joe has passed the torch to Greg without a hiccup and everything still flows smoothly
Dylan – Kalamazoo, MI 1/27/2016
Great service as always!
Mary – Vicksburg, MI 1/27/2016
The prices are a bit higher than I am accustomed to which makes me think I should look elsewhere. But, the service is so great & I love not having to get out of my car, that I will probably come back a third time.
Alicia – Kalamazoo, MI 1/26/2016
You guys rock! Amazing service and friendly staff as always, thanks again :)
Greg/ Christine – Portage, MI 1/25/2016
E-mailed voucher that I purchased brought me to UE this time.
Dineen – Portage, MI 1/25/2016
The guy that work at this location are wonderful. Very helpful. I can not reach in and clean the insides of my front window and they just said that they can take care of that and did.!!!
Skip – Kalamazoo, MI 1/22/2016
James – Kalamazoo, MI 1/21/2016
Dale – Vicksburg, MI 1/20/2016
Great service, as usual.
Mariela – Kalamazoo, MI 1/18/2016
Just love going there, the team is amazing, kind, fun, polite, and they take care of the service of my car right away and make any recommendations needed. They remember me since I've been a customer for a while, they know how many kids I have, and they even bought Girl Scout cookies. My girls sometimes ask "can we go get the oil change to see Joe"? :)
Mike – Portage, MI 1/16/2016
Oil change took over one hour to complete, not happy it took so long. Tech were switched during air filter change. Asked to start up car for pressure and leak check, shut car off, engine fan kept running and service light was on. I was asked if that always happened, I said no, never has before.
Short story, took car to Cole-Krum in Schoolcraft to have it looked there. They found plugs unplugged, air tube loose and t-body and tube not connected at t-body. R/O 8045615/1, charge for repair $ 89.95!
Jim – Kalamazoo, MI 1/16/2016
Greg and the team did a great job. No complaints.
Robert & Cynthia – Union City, MI 1/14/2016
Greg and Joe were great! They were super professional and made the experience fun! Excellent service!
Cynthia – Kalamazoo, MI 1/14/2016
Gregory W, Eric L, and Darrell M, at the South Westnedge Portage Mi location gave me excellent service. I needed a wiper blade, and I only had enough money for 1. They did a buy one, get one free deal for me and fixed the passenger side wiper blade. Plus without me asking, they did a special window shield treatment (normally $19.99) for free for which I really needed. I really appreciate their help and customer service. I will come here again next time for my next oil change, and I will recommend other people to come this location as well. Thanks guys you are the best! Love Ya.
Darryl – Vicksburg, MI 1/11/2016
Now that Joe is back, service is once again beyond what is basically expected. As usual, he went beyond basics to ensure my satisfaction. Great having him back.
Barbara – Portage, MI 1/10/2016
The excellent courteous customer service from your associates, Michael, Kristofer and Jonah was the best, thank you!
Erica – Portage, MI 1/8/2016
Greg and Ali were very helpful and remembered me from the last time that i was in. I love the service here and even drive out of the way because the customer service is so great!
Adam – Portage, MI 1/8/2016
Excellent customer service. Very satisfied, will return.
Emily – Portage, MI 1/8/2016
Erin – Portage, MI 1/8/2016
Richard – Portage, MI 1/7/2016
2nd time I came thru with my truck. Been multiple times with wife's car and always had great experiences. Back to this time, service tech was very nice and done the job quickly. He mentioned that I have a leak in a gasket for my oil pan which could be the reason I was a little low. He also said it would have to be fixed elsewhere. I said okay, because I never seen a leak before or any indication of one. I paid my bill and drive home, not even a hour later I leave to grab my daughter from school. When I return I know have a softball size oil spot on my driveway. Seems funny how nothing every appeared until your techs touched my truck. Very disappointed in your company.
Linsey – Novi, MI 1/5/2016
Everytime I come in everyone makes sure I am ok, that I understand everything they are doing and very helpful with my silly questions ðŸ˜ I was greeted with a very welcome and friendly hello from the manager on duty and was even recognized from prior visits, he made sure to make small talk and they all have a great sense of humour while working on cars. Makes me keep coming back (and I don't live in Kalamazoo any longer, I specifically wait to come home when I need an oil change). Thanks a lot!!
Alan – Paw Paw, MI 1/5/2016
Greg and Darrell had the routine down
great job as always, Showtime Over.
Anthony – Kalamazooo, MI 1/4/2016
Very friendly staff and seemed like they actually cared about my vehicle ,and gave great advice.!
David – Plainwell, MI 12/31/2015
greg is the best !!!
Tony – Kalamazoo, MI 12/31/2015
Peter – Portage, MI 12/31/2015
Fantastic Service would recommend to anyone
Valerie – Augusta, MI 12/30/2015
Fabulous crew at this Uncle Ed's! I even asked a couple of the guys if they liked their jobs as much it seemed. They said it was the best job they'd ever had. This team works seamlessly with one another, and any business would do well to emulate their standards. Excellent visit.
Brandon – Leonidas, MI 12/30/2015
Very pleased with my visit.
Eric – Portage, MI 12/30/2015
Like the fact that many items are checked each service.
Anna – Climax, MI 12/29/2015
Joe is the BEST!!
Eden – Portage, MI 12/29/2015
Always great service!
Greg – Portage, MI 12/28/2015
Shelly did a great job with the cabin air filter which was not easy to change.
Karrie – Kalamazoo, MI 12/26/2015
Great service by a great staff! Keep it up!
Jeffrey – Portage, MI 12/26/2015
Very courteous staff
Trisha – Kalamazoo, MI 12/26/2015
Clean, professional, & quick. Thanks!
Frances – Portage, MI 12/24/2015
People are awesome!! Always satisfied with there work, and very polite.
Brooke – Kalamazoo, MI 12/18/2015
Great service! Even got me a part from across the street within minutes!
David – Portage, MI 12/17/2015
This is an extremely well trained and managed store. Couldn't be better
Will – Marshall, MI 12/14/2015
I had a rather disappointing experience. Where to start. The price is very high compared to any other place I have taken my car, even the dealership with similar high mileage oil, but there I was and not feeling like going anywhere else. All was going well until the technician asked if my wipers needed to be replaced. I mentioned that my rear wiper needing replacing. He kindly said that that was a service/product that he would provide at a cost of $9.99. Sounds great. The technician cavalierly removes my wiper, grabs a replacement blade and fumbles around for about 10 minutes with the aid of other technicians. They realize that they indeed do not have the correct wiper and indicate that they could order one and I could come back. I live 45 minutes away and coming back was not an option. They said that I could wait for a local parts place to bring the new blade. I said "sure" since I was assured that it would not be that long of a wait. It had already been about 20 minutes. By the way, my oil change was still taking place even with others working on the blade. It was STILL about 20 minutes. Not fast at all. They wrapped up my oil change and convincingly announced that the compartment was clear of "tools, towels, and gloves," or something to that effect. A part of the patter I am sure. This comes in to play later. I pulled out and waited for the part, which came relatively quickly. Ironic, the fast part was provided by the parts store and not the self-proclaimed "fast" oil change place.
However, let's not get ahead of ourselves. The wiper did not fit, and I was offered another attempt by a different parts store. I declined since we were going on 40 minutes now. I had enough at that point. I mentioned that I would need to defer my agony and just get a part through the dealership. I asked if I could get a remedial fix for the now vacant wiper arm which would certainly score my rear windshield if accidentally activated since I have never had to doubt its utility in the past. A cleverly wrapped towel zip-tied to the wiper arm was affixed and I was on my way. Finally, I could leave this place which had seemingly held me hostage now for about 45 minutes.
A couple days later, and icing on the cake, my wife was under the hood--yes, it's the 21st century-- adding an oil treatment. I peaked through the space between the dash and ajar hood to see what had her laughing in disbelief. Remember the compartment clear check from before? Not only was there a glove in the compartment, it was in place of my formerly present washer fluid cap! That's right! A GLOVE WAS STRETCHED AROUND MY WASHER FLUID RESERVOIR OPENING! Inattentive at best. I need to get that replaced too!
A recap: Very expensive (you're not convincing me that your product is at least twice as good as the dealership or anywhere else. And your service does not clear the gap either.). 45 minutes. Dismantled wiper arm without checking for a positive replacement first. Unable to order the correct part. Replacing my washer fluid cap with a glove. A glove!
I will concede that this was a perfect storm of inattentive service that rarely comes together with such mind-numbing results. However, I think that working more on detailed, meticulous service and less on cute banter among the technicians that is meant to create a false sense of competence and increased cohesion would be better.
"We don't just do it fast, we do it right" in this case merits the quotation marks much like the phrase "pleased customer" merits them in my case.
Save the coupon code for my completing the survey. I won't be using it.
Brian – Kalamazoo, MI 12/14/2015
Great place for an oil change
Grace – Portage, MI 12/12/2015
we were there about 40 minutes for an oil change. I asked if they would price match the online price and the manager said no.
Dave – Portage, MI 12/11/2015
Jennifer – Portage, MI 12/6/2015
Joe and his team are alway great!!!
Jennifer – Portage, MI 12/6/2015
Thank you Joe, you and your team are always helpful!
Jessica – Kalamazoo, MI 12/5/2015
The workers were very pleasant! Explained everything that they were doing and were awesome to answer any questions I had. Didn't try to pressure me into buying other things when I declined. Would 110% go back!
Mike – Portage, MI 12/4/2015
There was a mix-up with the amounts on the pre-paid invoice (I pre-paid for this visit). The problem was handled well.
Amber – Portage, MI 12/3/2015
Everyone was great. The only thing was many other services were recommended, which I cannot afford at this time. I felt a little bit like the additional services were being pushed on me.
Kristen – Vicksburg, MI 12/3/2015
Great bunch of people!!
Carrick – Portage, MI 12/2/2015
The crew did a great job.
Sarah – Portage, MI 12/1/2015
Every time I go in to have oil changed, I receive such excellent service. The last time I was in Gregory, Aaron, and Trevor went above and beyond to provide the best service possible. I want to thank Greg and his team for running such an excellent shop, for taking care of my car, and for keeping me safe.
Lisa – Portage, MI 12/1/2015
Always helpful and it's a really great place!!!
Dana – Kalamazoo, MI 11/29/2015
Every one at this store is always friendly with great sense of humors. They always make me smile and leave having a better day
Lynda – Kalamazoo, MI 11/27/2015
I am always very happy with my service,
And every time i am there the team is very pleasant and fun to work with. And they always have a treat for my dog.
Bryna – Portage, MI 11/27/2015
everyone was very friendly; it was a great environment
Clarice – Portage, MI 11/27/2015
Yet another great visit.
Kristen – Vicksburg, MI 11/25/2015
Natalie – Portage, MI 11/25/2015
Greg and his team are great! Greg worked on my vehicle for a hour a few days before this visit to determine the cause of my vehicle's problem! When he figured it out, he ordered the part I needed and installed it for me at a very low cost just a few days later. They were really busy, too, but everyone was in a good mood. I've been coming to Uncle Ed's since I moved here and will continue to do so!
Jeff – Kalamazoo, MI 11/24/2015
I've been coming to this location 17 years and the excellent service is what keeps me coming back, even though it's more expensive than the competitors.
Joseph – Ray, MI 11/22/2015
Everyone was super nice and friendly!
Linda Gary – Portage, MI 11/22/2015
Brad – Vicksburg, MI 11/21/2015
I was completely blown away by the cost of a simple oil change. $75? Give me a break! I feel like I have been robbed. Any where else I've been has been around $30 TOTAL for the same service. That's ridiculous! I will NEVER return or recommend your service to any one. The only good I have to say is the staff is very friendly.
Mark – Kalamazoo, MI 11/19/2015
Phil – Kalamazoo, MI 11/19/2015
No comments available at this time
Dana – Vicksburg, MI 11/18/2015
I came into the shop today for a basic oil change. I had ten minutes and was there for about a half an hour. I was the only woman in the shop at the time of service. The other vehicles with male drivers came in after me became the focus while I waited to pay. Everyone was friendly and knowledgeable.
Joshua – Portage, MI 11/18/2015
Greg and his team always take great care of me at this location. They are the reason I keep coming back!
Joseph – Kalamazoo, MI 11/17/2015
Great experience every visit.
Megumi – Portage, MI 11/17/2015
Cynthia – Portage, MI 11/17/2015
Always friendly and helpful
Dale – Kalamazoo, MI 11/16/2015
The manager and technician were awesome !!!!!!
Cynthia – Schoolcraft, MI 11/16/2015
Joe did an excellent job servicing my Lexus today. His staff is friendly and professional and most importantly competent to take care of my car.
I appreciate being made aware of preventative maintenance that might be needed without feeling pressured.
Annelore – Three Rivers, MI 11/15/2015
Fast and efficient.
Manrique – Schoolcraft, MI 11/14/2015
Guys were quick, thorough even though it was close to closing time.
Charissa – Portage, MI 11/14/2015
Another good visit to Uncle Ed's
Tiffany – Kalamazoo, MI 11/13/2015
Great experience!!!! The environment is fun....not a boring wait!
Rosa – Portage, MI 11/12/2015
Shelley, Trevor, Greg, and Joe did a wonderful job. It was my first time meeting Shelley, I could tell she ran the show. lol Service was wonderful as always.
Richard – Mattawan, MI 11/11/2015
Service was great
Kris – Kalamazoo, MI 11/9/2015
I love the quick service! Great for the busy mom. Wish I could get by one oil change with out then trying to sell me something else. Most of the time I just want an oil change, that's it! Everyone is so friendly though! They always do great work.
Kirstin – Vicksburg, MI 11/9/2015
Erika John – Portage, MI 11/8/2015
all team members were great.
Justin – Portage, MI 11/7/2015
a good experience as usual.
Alison – Portage, MI 11/7/2015
The team is always really friendly and goes above and beyond to make sure I understand what they are doing and make my experience enjoyable. Joe has a great staff and you can tell they all enjoy their job.
Alison – Portage, MI 11/7/2015
Everyone was very friendly and are always going above and beyond for me
Jean – Kalamazoo, MI 11/6/2015
This car is new to me and techs we very helpful in letting me know what needed to be done!
Patrick – Scotts, MI 11/4/2015
Joe is a great guy and I always enjoy seeing him and talking to him. He is friendly and always puts a smile on my face. His team does a great job!!! Thanks a lot.
Craig – Portage, MI 11/3/2015
I used to go to the portage location (which was great), but after moving closer to west main I have to say that the Drakes road crew did a fantastic ob! Super impressed with Zachary, Evan, and Tony at my last visit.. They kicked ass getting me in and out quickly, explained what was needed for my vehicle, and were all very friendly.
Alan – Paw Paw, MI 11/2/2015
Joe, the Manager doing a great job, good personal attention, Alex, and Bryan work well together,
Always great to be treated like they want you back next time,
Joe – Portage, MI 11/2/2015
I also needed an oil change and my tire pressure looked off.
Dale – Schoolcraft, MI 10/31/2015
none at this time
Mlamleli – Portage, MI 10/31/2015
Good customer service
Krista – Kalamazoo, MI 10/31/2015
Everyone is really nice and makes it a fun experience!
Vicki – Plainwell, MI 10/29/2015
Everyone there was very friendly and helpful during my visit. If all places had such great customer service as this - every shopping experience would be a pleasant one.
Very happy with this location!
Barbara – Kalamazoo, MI 10/27/2015
Have been going to uncle Ed's for years and am always very happy with the service.
Sheila – Kalamazoo, MI 10/25/2015
Wonderful friendly, and informative technicians
Ashley – Portage, MI 10/24/2015
I love coming here! They always do such a great job with my car and I know I'm going to get great service!
Emily – Centreville, MI 10/24/2015
The staff was friendly and considerate. Ally was awesome - very friendly and did her job well. I left knowing my car had been well cared for.
Brian And Jen – Portage, MI 10/24/2015
After oil was drained they realized they didn't have my filter in stock. Waited 30 mins for filter to arrive.
Gregory – Portage, MI 10/22/2015
great freindly atmosphere
Cally – Three Rivers, MI 10/20/2015
My friend Greg now works at the Westnedge location. He is a great person and he really is passionate about his work. All of the gentleman at this location are.
Bob – Richland, MI 10/20/2015
By your Company mailing out the coupons books keeps us coming back and more competitive.
Tanya – Portage, MI 10/20/2015
I felt taken care of very well and not like I was being taken advantage of!
Kevin – Kalamazoo, MI 10/19/2015
Amy – Kalamazoo, MI 10/17/2015
Appreciate the extra time required to change my difficult to reach head lights!
Sarah – Portage, MI 10/17/2015
Joe and his crew are the best - always friendly and fast! Great job as always - thanks, guys!
Gregory – Parchment, MI 10/17/2015
Each employee is always so pleasant and happy to see us return. I love their routines during the systems check, and it's just fun to watch. Plus, I know I can rely on good value for my Expedition, which is now 12 years old, and I don't entrust her care to just anybody.
Thanks again for all the extra little things your employees do: a real smile, people that really seem to enjoy their jobs, and an altogether happy place to visit.
Jena – Kalamazoo, MI 10/16/2015
Gregory W, Joseph L D, Alexandra S and Joseph S were awesome! You have the best customer service and upbeat staff! Second female I have seen atvyiurcstires. Makes me happy as a female.
Natalie – Portage, MI 10/14/2015
I always feel well cared for when I bring my vehicle in.
Jason – Mattawan, MI 10/14/2015
Fairly expensive, but if i don't have any issues i will continue to use your service.
Alex – Schoolcraft, MI 10/12/2015
Great service!!!! They only recommend the services that I need! Joe and the staff is always very friendly. The service was performed very fast,. Which is great when you have a very busy schedule.
Thank you Joe and staff
Marcus – Kalamazoo, MI 10/9/2015
Especially pleased with energy from all of the staff and time efficiency.
Cindy Jeff – Paw Paw, MI 10/8/2015
It is always a joy to visit. Oil changes used to be a chore, now it is a pleasure, and that is only because of the superior service I get from the crew on Westnedge. I wished more businesses could learn from the teamwork the crew exhibits. I look forward to my next visit.
Garrett – Portage, MI 10/8/2015
Love the Drake road and westnedge uncle eds
Kim – Kalamazoo, MI 10/8/2015
Joe and his crew are always fun and friendly . They do a great job!
Sarah – Decatur, MI 10/8/2015
Prices are very high.
Everything extra priced very high.
I feel like I should have gone
somewhere else for windshield wipers.
Heather – Daventry Ave, MI 10/8/2015
Always great service
Mike/ Carrie – Schoolcraft, MI 10/7/2015
Great job as always. I did realize when I got home that they did not ever open my passenger door to check the filter like they normally do. Looked on my receipt and it said the cabin filter was n/a.
Gretchen – Kalamazoo, MI 10/7/2015
Always a great job from the team at Uncle Eds.
Steven – Portage, MI 10/6/2015
The crew at this location are nothing less than outstanding. I actually look forward to bringing my vehicle in for service.
I always recommend this location to my friends and those that I talk with for their basic vehicle maintenance needs.
Nancy – Portage, MI 10/4/2015
Dear Ed's, Joe, Greg and all the fine folks,
This week I came it to get the last oil change on my 1998 Toyota Camry.
This was a bittersweet visit. As the techs are going through the checks, a tear came to my eyes as I realized this would be the last time I brought the Camry in for service.
Thanks to your fine service for the past 10=years, the vehicle is still running strong with 427,761 miles. Today, Mike gave me the maintenance report on the 1998 Camry. With this evidence I'm sure I'll be able to sell the vehicle in not time.
I'll miss you boys (and girls), but don't fret...I will be driving in again in my new car. I wouldn't think of letting anyone else take care of my most valuable tool. Not in the sense of money, but the most important tool one ever purchases.
Every day we depend upon our vehicles. We expect them to start every morning, no matter what the temperature. We expect them to take us here and there, mile upon mile, day after day. I am convinced, the 1998 Toyota Camry has lasted all through all these miles because I followed the advise of the Ed's team.
I trust the Ed's team!
Mariela – Kalamazoo, MI 10/3/2015
It's just always a great experience to go there plus everyone is super friendly. They already know my kids, talked to them and played with them, which was fun for them and they don't get as upset that we are spending some time there. Joe even tried helping me with a jammed CD I had in my CD player, he always goes above and beyond!! Thanks, Joe, and team!
Glen – Southfield, MI 10/3/2015
Greg, the manager, went above and beyond. Really great individual and holds the position the right way.
Michael – Portage, MI 10/1/2015
April – Kalamazoo, MI 9/30/2015
These guys are great! Awesome customer service! That's says a lot considering I have been in the service industry for 19 years! Keep up the amazeball service!!!
Michelle – Galesburg, MI 9/30/2015
Nicole – Portage, MI 9/29/2015
The multiple times I've been in I have noticed and appreciated that the Senior Manager Joe has introduced himself to all customers. He seems genuinely aware of the service being given and has set a high standard!
Lisa – Portage, MI 9/29/2015
Chad Or April – Portage, MI 9/28/2015
It is always nice to be greated by the senior manager and to know I am receiving excellent service.
Alan – Paw Paw, MI 9/27/2015
Brian and Ally work great together, and went through the routine well,
Great job by both.,
Joshua – Portage, MI 9/25/2015
Greg, and Trevor were great. They took good care of me and my vehicle and kept me laughing the entire time!
Jonathan – Kalamazoo, MI 9/24/2015
A little expensive, price could be more competitive to bring me back and earn my loyalty.
Terri – Kalamazoo, MI 9/24/2015
always great service
David – Three Rivers, MI 9/23/2015
nice to have people friendly and able to do the job
Andre – Battle Creek, MI 9/22/2015
Good good! Service was fast and complete. Technician was very knowledgeable.
Bobby – Kalamazoo, MI 9/22/2015
Nicole – Kalamazoo, MI 9/20/2015
Bryan made my day! I had multiple items to be serviced and he did it speedily, personably, and in good humor! We had a great time, and I learned along the way. He really knows how to build confidence in him as a technician, which is something I really appreciate! I love visiting Uncle Ed's and really value the advice of those working there - and trust that they have my best interest in mind! Because of the service of the team, I am going to make it a priority to return to this location of Uncle Ed's! Thank you for making my trip so great!!
Bruce – Portage, MI 9/20/2015
Best service I've ever had at Uncle Eds in ten years. Very fast, very little attempt to get me to buy extra products or services (which is generally my complaint about Uncle Eds,though you do it less aggressively than most) and overall excellent service.
Kay – Paw Paw, MI 9/19/2015
Great people, very friendly. Don't feel pushed to buy, just advised. Greg remembers his customers and what you've purchaced before and your individual needs. Workers appear to have great team work. Location is very convenient.
Kay – Kalamazoo, MI 9/18/2015
The price is a concern. It's very expensive.
Gary – Allendale, MI 9/18/2015
Best service I have had in years! Very thorough as well as friendly service.
Bill – Mattawan, MI 9/17/2015
Kayzie – Dowagiac, MI 9/17/2015
Everyone was very helpful and seemed to love their job. They were very nice to me and didn't try and take advantage of the fact that I'm a woman. I would come back because they are so nice
Justin – Kalamazoo, MI 9/16/2015
I have a 2014 Dodge Caravan. I first brought it in when it had 3,000 miles on it. After I left the check engine light went on. I brought it right back in and the technicians fixed the problem. I received a call from the manger and was sent a $63 gift certificate for my inconvenience. This was mid 2014. To say the least I was not confident in Uncle Ed's.
I finally decided to use the gift certificate today (9/16/15) and my van has over 26,000 miles on it. I figured I'd give them another shot. I was expecting to pay nothing. I chose the most basic oil at $44.95 I believe. I do have a bigger oil filter, so that was $10 and that's fine. I did have them change the air filter and that was $29. Somehow my bill when I left was $57.51 AFTER I USED THE $63 GIFT CERTIFICATE!
The techs were friendly, but they must have put in the wrong oil. On my bill it says synthetic blend $64.99. I will not go there or any Uncle Ed's again because even with a $63 gift card I had to pay over $50 for an air filter and oil change.
David Tracy – Portage, MI 9/16/2015
The guys at uncle eds always take good care of me and my families 3 cars!
Steve – Kalamazoo, MI 9/15/2015
Great shop, I actually have fun going there
Lori – Battle Creek, MI 9/15/2015
Very helpful and courteous.
Greg/ Christine – Portage, MI 9/13/2015
After I got home, I realized that the discount/coupon code for doing the last survey was not taken off my bill. I did give them the code.
They forgot to put the caps on my tire stems after filling up my tires. I realized it a little while later and had to drive back.
Amber Tad – Portage, MI 9/12/2015
Denise – Portage, MI 9/12/2015
Every time I visit Uncle Ed's the service people are always so happy, helpful, and friendly! Very professional and answered all my questions. I felt perked up when I left. Aaron, Trevor and another young gentleman (Mike?) assisted me during this past visit (new wiper blades, glass treatment, etc.), but I always get great service.
Tom – Kalamazoo, MI 9/11/2015
I've been bringing both of my vehicles to this Uncle Ed's shop for seven years primarily because they make me feel valued and go out of their way to ensure my vehicle is well taken care of. Every single employee knows my name and my vehicles. Joe and his team do an exceptional job, and I will not take my vehicles anywhere else. I really one have one thing that I'd like to see the team improve, and that's their speed. In my 7 years and countless oil changes, I've never had one done in 10 mins. I realize some of the speed is sacrificed for quality, but this shop is always so busy that perhaps they need to add another tech to get folks in and out faster. This won't prevent me from coming back over and over, but it remains an opportunity for improvement. That said, this team does a great job overall!
Emily – Centreville, MI 9/11/2015
The service was excellent as always! I came in for a transmission fluid change, but looking at my car, Joe determined it wasn't necessary. Instead of taking advantage, he was thorough, professional and kind. I did get power steering fluid and fuel injection. Greg, the manager on duty, made sure all the service was done right and professionally. Aaron explained everything and made sure I had a great deal. They were wonderful. I drive half an hour just to go to Uncle Ed's shop #1108 because they are friendly, fast and do a great job!
Lisa – Portage, MI 9/11/2015
I want to say gregory w. And Aaron H as well as Michael O are a great team. They work well together and made the oil change fun! Thank you
Kate – Plainwell, MI 9/11/2015
Very helpful and very friendly! Great service!!
Jerell – Portage, MI 9/10/2015
Gregory and Joe as well as the staff made me feel at home! Will bring all my vehicles here moving forward.
Kenny – Galesburg, MI 9/9/2015
Don't like all the up sales Uncle Ed's offers. I just want a standard oil change, no super duper filter, no high mileage special oil or cleaner. Tiered of all the questions trying to sell you something else.
Angela – Kalamazoo, MI 9/9/2015
Great crew at store 1108!Greg, Alexandra and Trevor gave exceptional service. Very professional and friendly and very knowledgeable. Employees like them are reasons why I will continue to keep coming back! Thanks!!
Darryl – Vicksburg, MI 9/9/2015
It's always great service when Joe oversees the job.
Dawn – Portage, MI 9/5/2015
Dave – Kalamazoo, MI 9/5/2015
I was told by another service center that the power steering unit was a sealed unit. Your techician knew otherwise and found the power steering fluid was low and needed cleaned. The service as completed.
Jeff – Constantine, MI 9/4/2015
Always love coming here
Aaron – Kalamazoo, MI 9/3/2015
The employees were nice and made the experience quick and funny
Jeff – Portage, MI 9/1/2015
They always do an excellent job. I dont go anywhere else except to this location. They are friendly, efficient, and really make sure that the job is done correctly. Never had any issues!
Paul – Kalamazoo, MI 8/31/2015
Staff and management demonstrated outstanding attitude and a positive environment. Service was good and, overall, I was impressed.
Charles – Grosse Pointe, MI 8/29/2015
Kristen – Vicksburg, MI 8/29/2015
I have been a customer forever!!!!
Randy – Portage, MI 8/29/2015
Very professional and friendly...they made it fun!
Sheila – Kalamazoo, MI 8/29/2015
Great technicians. They are always friendly and informative.
Dave – Portage, MI 8/28/2015
Go see Joe
Justin – Kalamazoo, MI 8/28/2015
Fast and helpful as always!
Charlene – Climax, MI 8/28/2015
Joe and the staff are always helpful and friendly! I enjoy the sense of humor as well!!
Daniel – East Lansing, MI 8/27/2015
They fixed the hood of my car, going above and beyond the job duty. Everyone is friendly, helpful, and competent. Thanks for the service.
Joseph – Three Rivers, MI 8/27/2015
Everyone was very nice and helpful
Jill – Portage, MI 8/26/2015
Fast and friendly service as always.
David – Portage, MI 8/26/2015
No additional services recommended because techs knew I was selling car today
Michele – Portage, MI 8/26/2015
I have brought my cars to Uncle Ed's for service due to Joe and the teams he leads. I have followed him back and forth across Kalamazoo, and would continue to do so if I were not moving to Canada.
Thanks for all the help and excellent service over the last 5 or so years.
Brittianne – Kalamazoo, MI 8/25/2015
Everyone was super friendly!
Caitlyn – Kalamazoo, MI 8/24/2015
Some/most of the services your company recommends are bullshit. But I understand this is a business.
Karrie – Kalamazoo, MI 8/23/2015
This crew was amazing! I may take my car there instead of the Stadium location from now on. They took the time to check everything, let me know what would be coming down the line, and spotted that I'd need a new serpentine belt soon. And my pre-pay oil change was redeemed, thought that was completely forgotten about. And everything was carefully logged. Thanks Bryan and Alex!
Will – Kalamazoo, MI 8/22/2015
Very knowledgeable team!
Sandy – Kalamazoo, MI 8/22/2015
Great store. Nice people
Kammy – Portage, MI 8/21/2015
I have always found the service at this location to be professional yet friendly. I have had a variety of technicians take care of me, always making sure my needs are met. Joe the manager on duty most often has a great personality and always makes me feel like he is taking care of his own car, I trust the information and recommendations from him.
Barry – Kalamazoo, MI 8/21/2015
Very friendly and communicative staff
Jon – Portage, MI 8/21/2015
The guys do a t great job at this location
Dale – Schoolcraft, MI 8/19/2015
na at this time
Roxanne – Battle Creek, MI 8/17/2015
Great location, great service. Knowledgeable and professional team.
Eric Janice – Kalamazoo, MI 8/17/2015
Strong work fellas! Thanks for always taking care of us & our cars!
Craig – Portage, MI 8/16/2015
Always appreciate the great service :)
Treina – Kalamazoo, MI 8/15/2015
They were great!!
Renee – Paw Paw, MI 8/15/2015
The guys that serviced my car where very friendly. They took the time to explain everything but were also very efficient and got me in and out quickly. I will be back for sure! You have a great bunch of guys over there.
Mike – Portage, MI 8/15/2015
Very thorough service even though the team was pretty busy this morning.
Ron – Allegan, MI 8/14/2015
Always very nice employees
Kali – Portage, MI 8/14/2015
Kristen – Vicksburg, MI 8/13/2015
Have been coming to this Uncle Ed's for years!!!
Whitni – Kalamazoo, MI 8/13/2015
The staff are VERY friendly and welcoming. Enjoy each visit!
Ashlee – Portage, MI 8/12/2015
Everyone is awesome, mainly Greg! Lol :)
Bob – Galesburg, MI 8/10/2015
each location should have a printed handout of services and prices available upon request
Robert – Mendon, MI 8/8/2015
just keep up the great work.
Eric – Portage, MI 8/8/2015
Always a good visit.
Hilarie – Schoolcraft, MI 8/8/2015
Joe was very personable. He did not pressure and he was very helpful with the issues I had with my car.
Brian – Mattawan, MI 8/8/2015
Joe and his crew are always friendly and efficient! Thank you!!!!!!!
Jason – Portage, MI 8/7/2015
Josh – Portage, MI 8/7/2015
The people were so friendly and welcoming. They even entertained my son and they didn't have to. It was refreshing the level of service. I have been a manager in retail since 2007 so its nice to see.
Christine – Portage, MI 8/6/2015
Mike – Kalamazoo, MI 8/6/2015
Great service here at this location. They refer to my history and know what doesn't need as much as what does need to be serviced. I rarely take it back to dealer. Fast and convenient with of mostly the same people here, keeps me coming back.
Matthew – Vicksburg, MI 8/6/2015
Great service. Friendly people that appear to enjoy their jobs.
Jody/Scott – Kalamazoo, MI 8/5/2015
Ten of ten all
Joellen – Schoolcraft, MI 8/4/2015
I always see the same Manager and he takes the time to get to know his customers
Nate – Kalamazoo, MI 8/3/2015
Simple. Easy. Fast.
Keith – Kalamazoo, MI 8/3/2015
Very enthusiastic group
Joe – Portage, MI 8/3/2015
It's nice when the record of your basic services are in one place
Scott – Portage, MI 8/2/2015
We bring all 3 of our vehicles to Uncle Eds on South Westnedge because of their friendly, cheerful service and the email coupons. Keep up the awesome work! See you again soon.
Curt – Portage, MI 8/1/2015
Michael – Kalamazoo, MI 8/1/2015
Joe and his crew are amazing . They get in and out. They talk to you though the process of what is going on and you can't for get NO TOOLS and NO TOWELS
Steve – Portage, MI 8/1/2015
Nicole – Hopkins, MI 7/31/2015
Would have been completely satisfied in all categories, but wait to get in was little long.
John – Portage, MI 7/28/2015
Staff was excellent.
Lois – Portage, MI 7/27/2015
My first technician of the day must have been a trainee. She couldn't open my hood & seemed unfamiliar. I requested another technician, and was pleased they knew the ropes. I appreciate the knowledgeable advice & quick service I receive here.
Jennifer – Portage, MI 7/26/2015
Everything was great.
Shawn – Kalamazoo, MI 7/25/2015
Always cheerful and helpful staff.
Anthony – Portage, MI 7/25/2015
For not having power they did an excellent job. It had to be a difficult time for trying to help customers out without power, but they were very helpful and made it look effortless.
Zack – Portage, MI 7/24/2015
Staff are very professional, knowledgeable and friendly. I had a great experience here and will come back in the future.
Lisa – Dowagiac, MI 7/23/2015
Fabulous! Love the people and their enthusiasm.
Larry – Oshtemo, MI 7/23/2015
Ally was great. Unusual for a lady to be on duty. Move her up the ladder, she's smart and capable.
Brandon – Portage, MI 7/23/2015
I really like the coupons, friendly staff, and timely completion of service.They also gave me a discount on my service.
Trent – Portage, MI 7/22/2015
Every time me an my boyfriend come here it's outstanding! Both our vehicles we only bring to uncle eds
Fred – Schoolcraft, MI 7/20/2015
Very friendly staff. Quick service.
Alyssa – Three Rivers, MI 7/19/2015
great job as always
Ashlee – Portage, MI 7/18/2015
Everyone is always super friendly
Rebecca – Scotts, MI 7/18/2015
Very nice techs and manager
Jeff – Kalamazoo, MI 7/18/2015
Robert – Portage, MI 7/17/2015
The manager was out at the time of this visit. Ally, the technician, was outstanding. She was friendly, professional, and had a great sense of humor.
Tlesha – Schoolcraft, MI 7/17/2015
Very helpful and friendly staff. Definitely well recommend you to others for sure;)
Thomas – Grand Rapids, MI 7/17/2015
I like the service but it is a little expensive
Mike – Schoolcraft, MI 7/16/2015
Would love a loyalty program where you buy so many oil changes and then get one free.
Bill – Kalamazoo, MI 7/15/2015
You guys always do a great job on all three of my cars - that is why I keep coming back to you. I really appreciate that you look closely at any potential issue I may have and let me know some recommendations on what I should consider doing to keep my cars running great!
Thanks for everything you do for my cars!
Theresa – Portage, MI 7/14/2015
Mileage recorded incorrectly and when the technician was corrected he did not correct the information in the computer. There is a little bit of difference between 34,197 and 341,097.
Also, I don't appreciate the high pressure of up selling of other services.
Kyle – Kalamazoo, MI 7/14/2015
I first off want to be clear we live no where near this Uncle Ed's, but we keep coming back because we have never been anywhere else that has such amazing service. Both myself and my fiance (who's car you service) worked in the customer service industry as well as own our own business, so sometimes I feel like our expectations can be higher, but this particular store is phenomenal! Thank you for always providing service that goes above and beyond. We always know what to expect when we come here which is why we always come back! This store is the best example of what it means to provide a perfect customer experience. Thanks again!
- Kyle and Leslie
Melissa – Kalamazoo, MI 7/11/2015
The team at this store always takes excellent care of me. I go out of my way to take my vehicle here.
Van – Kalamazoo, MI 7/10/2015
Did an excellent job. Very, expensive, even with Anniversary Coupons.
Rick – Portage, MI 7/10/2015
Sam – Aurora, MI 7/10/2015
Great job friendly
Gail – Portage, MI 7/10/2015
Coupons are great as well. Love that the service is fast and they are honest and exhibit great teamwork! Thanks
Taylor – Kalamazoo, MI 7/10/2015
Renea – Twin Lake, MI 7/9/2015
Ally was EXCEPTIONALLY polite, knowledgeable and friendly during my entire experience on this visit!! ðŸ’—ðŸ’•ðŸ’—ðŸ’•ðŸ’—
We started coming to Uncle Eds about 7-8 years ago, because of the coupons. Now we have ALL of our vehicles serviced at your locations! The experience is ALWAYS fun, enjoyable, and the staff seem especially happy & satisfied.
Joe, the manager, knew my late husband very well because He was a dedicated customer, prior to his semi/car accident in May of 2014. Recognizing me & offering his very sincere condolences last year, has caused me to pass by multiple other service locations to stay loyal to both your company and the legacy of my late husband--who LOVED your frequent coupon offers in the mail!! :,)
Thank you to all the staff for excellent service, including: Alexandra S., Michael Z., Malik P., Greg & especially the manager, Joe.
God willing, you will see me for many more years, even though I have moved to another town,
Renea M. Lundberg
Linsey – Novi, MI 7/9/2015
Eveyone that helped me was very patient and helpful.
Patrick – Kalamazoo, MI 7/9/2015
Joe the manager is awesome, great leader of his people. All employees are very friendly, mike is awesome! The guys go above and beyond every time
Heather – Portage, MI 7/7/2015
The team at this Uncle Ed's location is professional, respectful and friendly all at the same time. They do a good job working on my vehicles and I have been a customer for a very long time. They explain what the different services do and when they are needed in a way that is understandable. As long as I get the good service that I trust, I will be a customer for many years to come. Keep up the good work, the time and efforts in helping people keep their vehicles in good working order is truly appreciated!
Mike – Schoolcraft, MI 7/7/2015
none at this time
April – Portage, MI 7/7/2015
Great service as always!
Sarah – Portage, MI 7/6/2015
great first-time experience. everyone was super nice and i didn't feel "pressured" by anyone. will be back!
Jim – Portage, MI 7/3/2015
Joe and his team are awesome! Always friendly and focused on getting the job done - thanks again!
Roza – Portage, MI 7/3/2015
These guys always go above and beyond. I always feel confident with the services I receive from Uncle Eds. Great group of employees at this location. Wouldn't take my vehicles any place else.
Sarah – Portage, MI 7/3/2015
Staff is always friendly. Location is quick and convenient.
Chrisrina – Schoolcraft, MI 7/1/2015
Elizabeth – Vicksburg, MI 6/29/2015
Ashley – Portage, MI 6/29/2015
Great service! Fast service! Best place in town!
Greg – Portage, MI 6/28/2015
Scott – Portage, MI 6/28/2015
Great Visit as Always
Nichole – Kalamazoo, MI 6/28/2015
It's the place I recommend to all my friends!
Warren – Portage, MI 6/28/2015
Great Friendly service, Thanks!!
Eric – Portage, MI 6/27/2015
Staff is always helpful.
Charles – Kalamazoo, MI 6/26/2015
Joe and his staff are always fun and courteous. I have many options but choose to travel across town for this store. I also feel that they have my best interests in mind.
Ron – Kalamazoo, MI 6/26/2015
Joe does a wonderful job
Chad – Three Rivers, MI 6/25/2015
I little pushy on getting the up sell.
Dave – Portage, MI 6/25/2015
was very quick
Nathaniel – Portage, MI 6/24/2015
This location is the best in this area!
Thomas – Portage, MI 6/24/2015
excellent as always
Timothy – Kalamazoo, MI 6/23/2015
Very nice service.
Trent – Portage, MI 6/23/2015
Fast and friendly, thanks to everyone!
Kay – Paw Paw, MI 6/23/2015
Greg & Shane are great!
Jeanne – Vandalia, MI 6/22/2015
Terry – Portage, MI 6/21/2015
Best service around!
Amy – Mattawan, MI 6/20/2015
Always a fun experience at Uncle Ed's. I love the convenience of service.
Karl – Kalamazoo, MI 6/19/2015
That particular location on Westnedge in front of the Southland Mall is very busy but very efficient. I have met Joe the manager before and I am always impressed on how he runs the shop. They are pumping cars through there with speed and they all seem to work very well together.
Rachael – Three Rivers, MI 6/19/2015
Service was excellent!
Steve – Mattawan, MI 6/17/2015
The corner garage that serviced all of our car needs is long gone. But the type of service offered by those garages continues @ this Uncle Ed's Oil Shoppe. Not only do staff recognize me and make sure they ask about the family, they also tell newer staff about my family's loyalty to the store which is based on the service we receive. This is as close to old time service as it gets.
Robert – Mattawan, MI 6/17/2015
Josh – Portage, MI 6/17/2015
The crew is always polite and respectful. They are knowledgeable and have fun while they work. I love going to this location.
Greg – Portage, MI 6/17/2015
Technicians are always courteous and knowledgeable (and have excellent selling skills). I've had all my vehicles serviced by Uncle Ed's for over 15 years.
Will – Kalamazoo, MI 6/16/2015
I've gotten the same service done cheaper.
Megan – Kalamazoo, MI 6/13/2015
They did a great job!
Nick – Kalamazoo, MI 6/13/2015
No additional feedback.
Lindsay – Portage, MI 6/11/2015
Very disappointed! Was convinced I needed a new rear wiper blade. I allowed them to change it. Initially the wrong size blade was put on so I had to return since it didn't work correctly. They then had to order a new blade to dig my vehicle which resulted in me having to return a third time. I came back the third time and they broke the arm so now they have to order a new arm and I have to return a 4th time! The technician did not seem to care that I had to come back AGAIN! This is s huge inconvienience and am not confident this is going to ever get fixed. Will not be returning to Uncle Eds in the future.
Lisa – Marcellus, MI 6/11/2015
Not try to up-sell every single time.
Dena – Plainwell, MI 6/10/2015
As always, excellent service!!
Travis – Kalamazoo, MI 6/10/2015
Greg was the nicest fellow I've ever had service my car. Also Brian and aly and Trevor and Aaron were fantastic. Best service ever.
Craig – Portage, MI 6/8/2015
Bryan and Ally were great. I appreciate their professionalism and suggestions for future services!
Ashley – Portage, MI 6/8/2015
Great service :)
Jacquelyn – Kalamazoo, MI 6/8/2015
Got to talk with Dustin here - he was very knowledgable, helpful, and friendly. Definitely made for a memorable visit. I plan to come back!
Ed – Kalamazoo, MI 6/8/2015
Consistently great service.
Rachel – Portage, MI 6/5/2015
Everyone was very friendly and helped me with everything I needed
Jesse – Vicksburg, MI 6/5/2015
Mike – Kalamazoo, MI 6/5/2015
The guys working were so funny and entertaining and they made sure my car was well taken care of!
Theresa – Kalamazoo, MI 6/5/2015
Everytime i come everyone is so nice especially Greg!! Hes always help, friendly and explains everything!! Thanks guys!!
Garrett – Portage, MI 6/3/2015
Technician doesn't need to look at me with a sad, almost disappointed look just because I didn't want my AC belt and brake fluid changed. At a ridiculous price I might add. I've changed belts before not that hard to do. I would never pay someone almost 100$ to simply replace it. Also Uncle Eds ALWAYS sends me a coupon AFTER I get my oil change the NEXT day and it expires in a week.... WHATS THE POINT OF THAT???? Only reason I came back was to use my rewards (11.61$) and it still cost me 80$!!!!!! RIDICULOUS! Hoping to find someone else in town that changes oil. Also the whole time I'm there it feels like your techs are just milking me for all the money they can. Not happy.
Mason – Kalamazoo, MI 6/3/2015
Joe and crew always provide fast and courteous service.
April – Portage, MI 6/2/2015
The team at this location was exceptional as usual. I am grateful for the superb customer service and friendly staff. I continue to visit this location for those reasons. Thank you for always taking care of me!
Florian – Portage, MI 6/2/2015
At the end the 10min oil change turned into a 40min visit. Including waiting time and also replacing the cabin filter.
Gary – Portage, MI 6/2/2015
Very friendly and efficient.
Gayla – Galesburg, MI 6/2/2015
All employees were very friendly and helpful
Chad Or April – Portage, MI 6/1/2015
It is always great to know that I am going to receive great customer service when I visit this store! Everyone is very helpful and never makes me feel like they are just trying to "sell me" something.
Brian – Kalamazoo, MI 5/31/2015
Fun place for an oil change
Rebecca – Mattawan, MI 5/31/2015
The only place I will take my cars!
Steven – Portage, MI 5/30/2015
I enjoy the level of service and friendly, professional atmosphere. Everybody works well together.
Lynda – Paw Paw, MI 5/30/2015
The Customer Service Advisor, Gregory explained everything that was offered in the way of additional service. I feel that I was knowledgeable about each decision I made. Gregory is a very personable man and I am certain that he is an asset to the company. The Utility Tech, Eric, is a very factual, straight forward young man and went about the servicing in a very business like manner. I enjoyed meeting both of them.
David – Kalamazoo, MI 5/30/2015
Thank you to Joe and team!
Glenn – Kalamazoo, MI 5/29/2015
Mlamleli – Portage, MI 5/29/2015
Alexa – Decatur, MI 5/29/2015
maybe getting a pen for the tablet for when you have to sign
Mike – Portage, MI 5/26/2015
Mark – Kalamazoo, MI 5/26/2015
I have been coming to Uncle Ed's for the last 17 years and I have always been really satisfied! The guys are always really friendly and I trust there recommendations. They are never pushy or make me feel like I have to by something they have recommended. Just a great bunch of guys! My customer service advisor was: Manju F. , Utility and Lower Technician Thomas C and Manager was: Aaron H.
Gregory – Portage, MI 5/25/2015
Staff is great and enjoy the commentary
Steve – Kalamazoo, MI 5/23/2015
The team at this shop is awesome. I drag race and do a lot of work on my vehicles, but the convenience of the oil change and the fantastic symphony of energy here keeps me coming back.
Allison – Kalamazoo, MI 5/22/2015
Keep giving great service and not being pushy about selling services
Barbara – Kalamazoo, MI 5/22/2015
I have taken from Uncle Ed's for many years and am always completely satisfied with the service I get.
Nancy – Portage, MI 5/21/2015
UE has been taking care of my 1998 Toyota Camry since 2005, when I purchased her. I have 421382 miles on the vehicle because the guys and gals let me know what needs to be done, I follow their lead, most of the time. Needless to say, it's because of UE's staff, Greg, Joe, Ally and all the others that who care about the quality of work they do, that I keep coming back to UE's and my keeps on going. I don't need a Entegizer Bunny, I've got Uncle Eds.
Derrick Holly – Portage, MI 5/21/2015
The air filter I needed for my car was not readily available so my service took a few minutes longer because they had to wait for one to come from the parts store. Other than that, the service was great!
David Sarah – Mattawan, MI 5/21/2015
Awesome service thank you so much
Dennis – Portage, MI 5/21/2015
Truck needed service, and received e-mail coupon this week. Made sense to me.
John – Portage, MI 5/21/2015
I have been very happy in my past dealings and the manager, Joe, has always been friendly and professional.
Aubrey – Kalamazoo, MI 5/21/2015
Miranda – Kalamazoo, MI 5/20/2015
I never knew that I would laugh and have fun during an oil change. You can really tell that the employees enjoy their job. They give you individual care and answer every question with a smile. Thank you everyone who helped with my oil change today :) I will be back for sure and recommend to all my friends/family!
Elizabeth – Shipshewana, MI 5/20/2015
All technicians were super friendly and helpful. It was my first visit but I will definitely be back.
Tanya – Portage, MI 5/20/2015
Everyone was very friendly and provided great and fast service.
Cindy Jeff – Paw Paw, MI 5/18/2015
Your team is the BEST! I came in for my regular oil change, then a week later, i had a leak.I was going back for my recheck and they spotted a bad hose and changed that for me!Another week went by and on my way home, my engine ran HOT. I stopped in and they found i had a bad water pump. I only wished your tech's could have changed it there. they said it shouldn't cost more than $100, but my bill came to $325. Labor charges. Your team saved me and went above and beyond the call of duty. They made sure I could drive home safely and even offered to pick me up if I got in trouble on the highway. I will always come in to Uncle Ed's!
When they say "It's showtime" they mean it. I would give them a 10+.
The BEST SHOW IN TOWN!
Sarah – Vicksburg, MI 5/18/2015
I was not happy about one portion of my experience. I was showed a tube of liquid for my power steering that was a reddish color. The service technician informed me that it should be clear and that he highly recommended me getting it changed. I advised them it was fine to change. After almost completing the power steering fluid the manager came over and told me they had changed from a clear liquid to a red liquid at some point but it still probably should have been changed. I was not pleased about paying $110 for a service that most likely was not due to be serviced at this time. I was offered a $15 off my next oil change which you normally receive at each visit.
Mike – Portage, MI 5/16/2015
Joe and his team are the best I've seen at any Uncle Eds or competitors. He has his team all working together and make the experience efficient, complete, and entertaining. All Uncle Eds should be as pleasurable as this location.
Randy – Paw Paw, MI 5/15/2015
Great job see you next time.
Michael – Portage, MI 5/13/2015
They did a great job. And we're very friendly . They seemed to work well as a team.
Alyssa – Kalamazoo, MI 5/12/2015
The guys here are great and provide excellent service!
Mike – Kalamazoo, MI 5/12/2015
Joe just knows his shit.. Very appreciated of everything he does for me. Even tried to fix my light that is off center. I think it is better now.. His knowledge is off the charts..
Warren – Portage, MI 5/10/2015
Had to come back 2nd time because of delay first time
Melissa – Decatur, MI 5/10/2015
The staff was so wonderful and cheery! It seemed like they wanted me to be there and that they wanted to be there!
Nick – Kalamazoo, MI 5/7/2015
As always a good experience, and quick service!
Bill – Kalamazoo, MI 5/7/2015
Always great folks - I appreciate what they do for all my 3 cars!
Jeanne – Vandalia, MI 5/6/2015
they did a good job
Brandt – Portage, MI 5/6/2015
Manju and Bryan and Aaron and Alexandra were fabulous!!! Very attentive and professional.
Scott – Kalamazoo, MI 5/4/2015
My service tech Greg was a great help. His service was wonderful and I got out of there in no time. I will be back for all my vehicles.
Pamela – Kalamazoo, MI 5/4/2015
My "bill" always ends up to be at least $30 more than the estimate when I ask how much additional services will be... even with all the "coupons" and discounts I always have with me. It's starting to get pretty costly.
Phil – Portage, MI 5/2/2015
Joe and crew were great to work with. I brought my jeep in the morning and my mustang back in the afternoon and had great service both times. Thank you for great service which is lacking in most service industries they are doing it right. Thanks again Joe Greg Mike Malik and Ally
Jim – Kalamazoo, MI 5/1/2015
I met several of your staff during the time my wife and I were in your shop while the car was being serviced. "Greg" (Asst Mgr) and his team impressed us tremendously with their teamwork, efficiency and speed. These guys were highly motivated; the place was "humming". We especially noticed that, when one of them had to speak with us (e.g. setup the order, explain the work, tells us what they'd found, ...) they came all the way to the driver's side door, politely got our attention, spoke clearly and logically and ALWAYS looked me right in the eyes. Your shop on S. Westnedge at Southland Mall TOTALLY WINS!
Nathan – Kalamazoo, MI 5/1/2015
Jennifer – Kalamazoo, MI 4/30/2015
Great job as always! Aaron, Malik, Gregory, and Eric were fantastic. Thank you for another stress-free oil change. :)