Back to Oil Change Service Locations
Experience Michigan's Best Oil Change right here in Kalamazoo. Conveniently located on Westnedge Road (only three minutes from Bells Brewery), our friendly and knowledgeable technician staff will service your car, truck, or van with a fast and professional oil and oil filter change. But that's only the beginning!
It was a wonderful experience, you all helped me with me piece of crap car and answered all questions I had.
Julia – Byron Center, MI 11/7/2018
All great. Thanks!
Anne – Kalamazoo, MI 11/7/2018
Take Our Survey
Mary – Kalamazoo, MI 12/13/2018
Great Service. Andrew was even able to check my cabin filter which is previously been told I didn't, and I was able to get it replaced. Very nice and friendly. A big thank-you to the boys at Uncle Eds on Westnedge
Clairise – Kalamazoo, MI 12/13/2018
I have to go to Detroit and back today and was told th as t Uncle Eds does good fast oil changes and thought I'd try them out. Andrew and Devon did an amazing job and helped me take Greer care of my car so that it would not only male the trip but last me a long time as well. Great job gentlemen and I'll be back for all future oil changes.
Timothy – Grand Rapids, MI 12/13/2018
Andrew and Devon were were extremely friendly and professional.
Daryl – Kalamazoo, MI 12/11/2018
Great job and really quick
William – Kalamazoo, MI 12/10/2018
Great service and excellent speed.
Noelle – Kalamazoo, MI 12/10/2018
Tauhric – Kalamazoo, MI 12/1/2018
great staff and service. keep up the good work.
James – Kalamazoo, MI 11/19/2018
Very friendly techs!
Mac – Kalamazoo, MI 11/19/2018
Greg the manager was very helpful! I will be back
Ashleigh – Kalamazoo, MI 11/13/2018
The manager at the time, Cole, was so great! I hate to admit that I know nothing about cars but..I know nothing about cars. He explained it well enough that even I understood what was going on and I appreciate that! Service was great and I will definitely come back.
Wanda – Kalamazoo, MI 11/12/2018
I will begin with OMG...Cole & Eric were AWESOME. When I say they went way beyond the call of duty, I really mean it. I stopped in for a simple air check for my tires. My Jeep had been sitting outside for a few days while we were on vacation. When getting back in my Jeep I noticed that my low tire pressure light was on so I headed to the nearest Uncle Ed's Shoppe to air up the tires, at the S. Westnedge location.
After airing my tires, I begin chatting with one of the technicians when he noticed a mouse running under the wiper blades of my Jeep and going under the hood. Being horribly terrified I immediately let out a scream and asked if my son and I could safety get out of the car. He said yes and instructed us to stand in the front by the big bay doors. Before I knew it they had rolled up the windows to keep the little fury guy from getting inside the vehicle and both Cole & Eric were desperately searching for the mouse that had disappeared somewhere under the hood. After about 15 minutes (which seemed like a lifetime - LOL), they finally got the little critter to surrender and it ran from the vehicle somewhere in the Shoppe. I have always had great service with Uncle Ed's in the past but again they went beyond expectations with this visit. Hats off to Cole & Eric for a job well done. I will definitely return to this location for future needs. Thanks again to Cole and Eric - YOU BOTH ROCK!!!
Mrs. Wanda Thomas!
Darius – Kalamazoo, MI 11/10/2018
Cole was very polite and professional. He answered all of my questions with a smile and made me feel confident in the service that i received. Even though i spent more than i was expecting because i got my engine cleaned I am completely satisfied with this visit. THANK YOU!
CHERYL – Portage, MI 11/7/2018
Cody Heinzman and Andre both serviced my car and both very professional and friendly. We won’t go anywhere else now and we tell everyone the great experience coming here!
Allie – Kalamazoo, MI 11/3/2018
I had not been to an Uncle Ed's in awhile due to a previous visit which I was not thrilled with. I visited this location today out of convenience. I am happy that I did. Both Cole W. and Devon M. were very polite, professional, and knowledgeable. The oil change itself was quick. Cole informed me of all the things with my vehicle that were recommended to be serviced. He was very informative and not pushy about any of the information. Based on this experience I will definitely be back to visit this Uncle Ed's location as he has restored my trust in Uncle Ed's.
Stephen – Kalamazoo, MI 10/30/2018
They always tell me what I need, but never pressure me. Always walks me through what could be going on with my vehicle. Always quick. Always friendly. Will keep coming back.
Chalen – Kalamazoo, MI 10/27/2018
Amazing service I don't know why I would even go to another place for the same services.
TERESA – Kalamazoo, MI 10/14/2018
Everything was great they did a great job!
Stacey – Kalamazoo, MI 10/5/2018
Did a great job!
CHERYL – Portage, MI 9/9/2018
My first time there and very impressed by The professional guys there. We will definitely go back!
David – Kalamazoo, MI 9/3/2018
Chance – Kalamazoo, MI 9/1/2018
Manager Greg was outstanding! Extremely friendly and helpful.
It could help some potential customers if it was advertised which oil brands are used. Kensington and Mobil 1 are a plus for me, and could be to others who are particular to what brands/products they use on/in their vehicles.
Jesus – Kalamazoo, MI 8/8/2018
Aaron – Flint, MI 8/8/2018
Great. High price though
Ram – Portage, MI 8/6/2018
The guys were nice, but forgetful. They sold me on a licence plate light, but had to be reminded. I also had to remind them to clean my windshield twice.
Sebastian – Kalamazoo, MI 8/3/2018
I pulled in right away, no wait. Then I waited in my car for a while before my first conversation. I just needed an oil change. Then I waited for a really long time for the oil change to start. I was extremely disappointed that it took almost an hour for an oil change when I pulled right into an empty bay. Nothing fast about this visit. Very disappointing.
Pamela – Kalamazoo, MI 8/1/2018
The initial wait was a little longer than I'd like. But, all 3 bays were full and only 2 people working. They were excellent, it wasn't their fault there was not enough help.
Kate – Kalamazoo, MI 7/24/2018
Friendly and fast service.
James – Kalamazoo, MI 7/20/2018
The service was superior to any other shop I've attended! Your service manager and associates were all pleasant, knowledgeable and trustworthy. I will definitely be doing all my oil change services at this location!
Anthony – Kalamazoo, MI 7/18/2018
Andrew and Devin were amazing. I came in with little money to get just a basic oil change and when I told them I didn't want anything but the oil change their attitudes and energy didn't change at all. They gave me the same level of care and attention as if I was spending hundreds of dollars. I will definitely come back again and tell everyone I can about the service provided at the Westnedge location. Enough praise cannot be given to these to amazing young gentleman.
Shaquilla – Kalamazoo, MI 7/18/2018
Came in for a high milage oil change and Andrew was very thorough with explaining everything going I didn't understand and what all my car needed. I had no idea that the power steering was so bad and was able to get that taken care of right away. I love the customer service I recieved here and will definitely be back for my next oil change. Everyone is always so friendly and professional, that I don't kind paying a little bit extra for my oil changes because I know the service I'm going to get will be top of the line.
Derik – Kalamazoo, MI 7/17/2018
Stupidly expensive. Makes me want to learn to change my own oil.
James – Kalamazoo, MI 7/16/2018
I want to let you know that I quit coming to Uncle Ed's because if poor service. Thanks to Andrew B. I'm going to continue my services with your business.
Adam – Schoolcraft, MI 7/16/2018
I came in because I was going out of town and needed to get my oil changed. My normal mechanic was busy so I decided to give uncle eds a chance. They were busy when I got there but got to me pretty quick. Answered all my questions and helped me out with my wiper blade that broke when i was driving on the highway. Will come back again in the future. Thank you to Andrew and Eric for their hard work and great teamwork.
Lyal – Kalamazoo, MI 7/11/2018
Madison – Warren, MI 6/23/2018
Jeff – Kalamazoo, MI 6/20/2018
Asked to have tire pressure checked. Only other service besides oil change performed. OK by me, in a hurry, fastest oil change ever. Reached in window and reset oil life monitor without asking. Fastest ever!
Steven – Kalamazoo, MI 6/18/2018
Dan – Kalamazoo, MI 6/12/2018
Samar and Eric did a great job
Pamela – Kalamazoo, MI 6/7/2018
I just stopped in for a top off and tire check
Andrew – Portage, MI 5/22/2018
The "shout out's" to each other and attempts at funny unique "little ditties" are not impressive! Quite honesty, I think it's unprofessional and stupid.
Jesus – Kalamazoo, MI 5/22/2018
Sherie – Lansing, MI 5/12/2018
Andrew and Foster did a great job.
Jacob – Kalamazoo, MI 5/4/2018
Got notified of a possible issue and was offered a service that would keep that issue from happening.
Tyler – Kalamazoo, MI 4/26/2018
Absolutely amazing service, give everyone a raise.Very professional.
Aleena – Kalamazoo, MI 4/19/2018
The manager and technician were both very knowledgeable and professional. I had a great experience and will be returning for my next oil change. Thank you!
Carlton – Battle Creek, MI 4/19/2018
Great fast friendly service.
Dominque – Kalamazoo, MI 4/16/2018
Great service! Very informal
Kaidee – Hillsdale, MI 4/13/2018
they did a good job, very informative. it was a great experience.
Clayton – Kalamazoo, MI 4/2/2018
Prices are ridiculous, and I get the sales pitch about it being top tier and service... I will go to my dealership for oil changes at $39.99 every time from now on. Felt pressured into paying $79.99+tax for an oil change after everything your workers had to do before they finally pitched me the price of it... A OIL CHANGE...$79.99+tax honestly think about that uncle Ed's. You have Walmart doing it for $17, dealerships for 39.99-49.99 and you think the customer service and a couple cheap top offs is worth an extra $40?
Abby – Parchment, MI 3/30/2018
Anna – Kalamazoo, MI 3/29/2018
Everyone was polite and efficient.
Jeremy – Kalamazoo, MI 3/29/2018
Manager was told I only wanted an oil change. He said he looked at my antifreeze and it looked low and asked if I wanted him to top it off.
He never mentioned a $10 fee for half of a quart. Usually I'm given the pad back and I complete the remaining survey at that point. I could see that he took the ipad back into the office and completed the survey himself.
Not only will I NOT be using uncle eds again but I will make sure I post to as many social networking sites not to use uncle eds either. Poor service for someone who claims to be your site manager.
Nancy – Kalamazoo, MI 3/24/2018
I was so very impressed how friendly and helpful the staff was. Thank you to them.
Jerry – Kalamazoo, MI 3/20/2018
see you next time!
Norma – Southfield, MI 3/19/2018
The service at this store is amazing! Each time that I had a question about my car, Foster W answered them with such clarity as well as provided me with real-life examples that better helped me understand exactly how the car parts function. Overall, great experience and I will definitely come back within 3,000 miles :)
KIM – Kalamazoo, MI 3/18/2018
I was only in to have my fluids topped off. I did also purchase an air filter at their suggestion.
Dan – Kalamazoo, MI 3/17/2018
Very friendly, helpful, and efficient staff. Kudos to Foster for the excellent service!
BILAL – Kalamazoo, MI 3/16/2018
Service was phenomenal. Andrew , the employee assigned to my car, was extremely friendly and professional. The only criticism I have is that It took a little long, other than that, it was awesome.
Sarah – Portage, MI 3/10/2018
Over an hour for an oil change. The asst manager worked on me and got very frustratd trying to do something under the hood and became very short with me. Said i need an extra 1/2 quart then said never mind. So im left thinking i needed it but it was too much effort. The other location in town is muuuuch bettet all around.
Carmela – Kalamazoo, MI 3/6/2018
Foster was great! Explained every thing i needed done which helped so much! He didnt make me feel dumb at all, he was polite and straight to the point , I bring in my moms car and he gave me good tips to tell her for upkeeping the oil and such , i get my car serviced at a dealership but im going to bring it to Fosters store next time he was awesome! Definitely will tell my friends and family to take it to Fosters location should they need a oil change or anything they can get done at uncles eds
Tavaron – Kalamazoo, MI 3/4/2018
Andrew was a great help to me and excellent customer service
Azia – Kalamazoo, MI 3/3/2018
Good job very nice
Kelly – Kalamazoo, MI 2/23/2018
Very knowledgeable staff, informed me of what services I required for vehicle and explained the reasons. Also letting me know what potential future issues could arise without service and what benefits there are. Happy with service.
Daniel – Gobles, MI 2/22/2018
i normaly get an oil change at my local garage but was in the area so i swang in and astonished how much you charge and then you got the managers trying to sell all these different services . i get an oil change for less then 20.00 bucks and alot of times i do it myself.
this time i spent over 100. for oil change, air filter and 1 wiper blade. wow i wont do that again. FOSTER W. WAS THE MANAGER A REAL NICE GUY &ERIC L. WAS THE TEC
Danielle – Three Rivers, MI 2/20/2018
Foster was so kind, friendly, and informative. While I don't know a lot about cars, I felt like I could trust him. He was very personable as well. I only ever go to Uncle Ed's for my oil changes because of people like this. They make the company as great as it is. All of the guys are great. I never have a problem. Thank you, Uncle Ed's!!
Tony – Kalamazoo, MI 2/17/2018
Fast & efficient service. Always a pleasure to stop by this location.
Precious – Kalamazoo, MI 2/16/2018
Great experience every time
Amanda – Lawton, MI 2/15/2018
Foster W. and Andrew B. made a great team! Very professional service!
Quiana – Kalamazoo, MI 2/15/2018
Andrew and Foster were wonderful, honest and friendly. They were both great!
Andrew – Jones, MI 2/15/2018
The Manager on Duty, Foster, was excellent! Very friendly and professional.
Rachel – Kalamazoo, MI 2/12/2018
Trevor – Kalamazoo, MI 2/12/2018
everything was explained thoroughly in clear terms. all the employees communicated well with each other. service was fast and friendly. that's why i always come back to this location.
Robert – Kalamazoo, MI 2/12/2018
Everyone in the shope was very helpful
John – Kalamazoo, MI 2/10/2018
Everything was great could make cost lower.
The guys were great!
Ray – KALAMAZOO, MI 2/10/2018
Manager on duty (Foster) was great and fast. Great servive experience
Saleh – Kalamazoo , MI 2/8/2018
Super cool, great employees.
Brad – Kalamazoo, MI 2/7/2018
Too much of a sales push is the only thing i dont like about Uncle Eds
Barbara – Kalamazoo, MI 2/6/2018
Have had very positive experiences with Uncle Ed's for many years. Appreciate it very much.
Twan – Muskegon, MI 2/6/2018
Eric and Samad where terrific
Carl – Kalamazoo, MI 2/1/2018
Lot's of offers for service. I couldn't afford all of them. It was a good experience.
Rick And Felicia – Kalamazoo, MI 1/30/2018
They always do great work on my car!
Pamela – Kalamazoo, MI 1/20/2018
Just needed a tire checked this time. Be back in 500 miles for an oil change!
Taras – Kalamazoo, MI 1/8/2018
nothing to add
Lucille – Kalamazoo, MI 12/18/2017
I wanted to get high mileage oil change but had to decline because the pre purchase oil change only allows you to pre purchase what is being done at the time. I can't afford the high mileage every time and purchase other items from your great service techs. So allow pre purchase oil change options.
Jason – Portage, MI 12/17/2017
Philip – Kalamazoo, MI 12/16/2017
I have people, but it was a weekend and they were not available.
Jesus – Kalamazoo, MI 12/14/2017
Joe – KALAMAZOO, MI 12/12/2017
The service was fine. However, the manager was so overly interested in trying to sell me high priced extra services I didn't need that he failed to check the work of the technician that performed the work under the vehicle. The technician apparently didn't know how to install the oil filter the new oil filter on my Toyota Sequoia. The housing around the filter was broken and it wasn't installed correctly. By the next afternoon, when I noticed it, it had leaked 3 quarts of oil. It cost me almost $200 to have it fixed I will be contacting the manager to get reimbursed for this as well as the cost of the overly expensive oil change that was performed by your company. I've been using Uncle Ed's for years and this is the second time something was done completely wrong or damaged by your staff. I will be hard-pressed to continue using Uncle Ed's in the future.
Alexis – Kalamazoo, MI 12/11/2017
Eric (technician) was very socialable very knowledgeable, made sure I knew what was going on at all times and made everything easy to understand. This was my first time going to uncle Ed's and from what I heard they were expensive but had good service my opinion was that the service was fatastic and Eric made sure that everything I was spending was needed and he expressed the importance so the amount of money didn't bother me as much.
Nick – Kalamazoo, MI 12/10/2017
This was my first ever time coming into Uncle Ed's. The staff took fantastic care of me, and were very informative. I left today feeling more knowledgeable about my car than I was when I came in. I will definitely be back!
David – Kalamazoo, MI 12/6/2017
Khandel – Kalamazoo, MI 11/29/2017
They were very helpful and honest
TAYLOR – Kalamazoo, MI 11/29/2017
Super friendly and fast!
Jonathan – Kalamazoo, MI 11/29/2017
David – Kalamazoo, MI 11/17/2017
I was satisfied with the service but would like to see less of the technician trying to sell me additional services when I only came in for an oil change.
Cedar – Kalamazoo, MI 11/17/2017
Friendly over the phone as well. Good customer service
Allison – Kalamazoo, MI 11/11/2017
As a classic doubter of many people, I was surprised by my joyful interactions with the men in blue today. And it's cold! Hearing them sing falsetto was the highlight, as well as encourage each other. Amongst many chemicals, there was not an ounce of toxic masculinity to be found.
Staff was kind, humble and gentle.
Matthew – Kalamazoo, MI 11/10/2017
In a state without required vehicle inspection it's nice to have a place that does a quick and thorough check of what's going on under the hood.
Kevin – Kalamazoo, MI 11/7/2017
Super sweet people! Great service!
Jesus – Kalamazoo, MI 11/6/2017
Ezra – Dewitt, MI 11/3/2017
Samad N and Francis C did a fantastic job and my vehicle is now ready for the next adventure!
Ezra – Dewitt, MI 11/2/2017
Both Francis and Samad were very professional as usual. I will continue to come back as long as they are employed at this location. Appreciate the honest work and feedback on my vehicle from them.
Josh – Three Rivers, MI 10/30/2017
It was informative. I will only do oil changes there. Any thing else I'll take to my mechanic
Philip – Kalamazoo, MI 10/25/2017
Allison – Battle Creek, MI 10/25/2017
James – Detroit, MI 10/21/2017
Good friendly personalities!
Rev. Lawrence – Galesburg, MI 9/12/2017
Frances is an exemplary manager, kind & professional too!
Will – Kalamazoo, MI 9/7/2017
Great work and great music
David – Kalamazoo, MI 8/31/2017
Great people and service
Lin – Kalamazoo, MI 8/30/2017
Rhoda – Kalamazoo, MI 8/22/2017
You guys were very friendly!
Scott – Kalamazoo, MI 8/19/2017
Samad did a great job of performing the oil change and provided excrement customer service.
Emil – Battle Creek, MI 8/19/2017
Excellent customer service and good feedback on services I might need.
Jerry – Battle Creek, MI 8/18/2017
Was a good experience thank you
Charles – Mendon, MI 8/18/2017
Lisa – Kalamazoo, MI 8/17/2017
Patrick – Kalamazoo, MI 8/16/2017
Everybody was very professional and the service was great!
Rachael – Kalamazoo, MI 8/14/2017
My customer service advisor was very flexible with pricing and services and helped me work out what was best for my car within and within my budget
Matthew – Kalamazoo, MI 8/12/2017
You guys were great!
Kimberly – Kalamazoo, MI 8/6/2017
I am always a little disillusioned when I go to Uncle Ed's. The dog and pony show has gotten a little better over the last few times I've been there. Not quite so over the top. I don't want to be entertained when I get my oil changed. Sometimes I save the task to use as an excuse to go and not have to think about anything for that 15 or so minutes.
There are many "jokes" around now about women taking their cars in for some kind of service and the "technician" tries to sell the "blinker fluid". It's only funny because it's true. I get that selling extra services is how the money is made but I think with this visit it was taken a little too far. I was told about a "rebate" didn't receive the info about it, nor has there been a email or any communication about how to get that rebate (it's been 2 days), so I'm out $15 there. I was asked if I wanted nitrogen in my tires, said "no regular air is fine". At the end of the oil change the "technician" said "last thing, if you can answer a few questions (I assumed a survey), we can get you nitrogen in your tires as a thank you". I thought okay cool, rewards program....something for free, why not? Looking at my print out after I got home, there was a $3 discount for the nitrogen that is marked "web survey". I pretty sure this survey would have been on any receipt. I was under the impression that the technician had additional questions and thought I was being helpful by agreeing to spend a little more time (so another $33) I'm out. Let's see, that's $48. In answer to your "was I informed of additional services" of course I was, all to the tune of about $300 more dollars, mind you I actually spent $190.92 and they wanted me to spend $300? I think I will start taking my vehicles somewhere else that when I go in for an oil change, I get an oil change. The convenience (within walking distance of my home) is not really worth it to me. We have 2 vehicles, each of my children has a vehicle that have all been serviced at Uncle Ed's at one time or another, and before this incident, where quite honestly I feel I was taken advantage of, (especially with the nitrogen thing), convenience won out. I don't feel good about doing further business with your company. Thanks for listening. Would love to hear your thoughts but don't really expect to hear from you. Thanks for the opportunity to voice my concerns.
Bradley – Kalamazoo, MI 8/3/2017
Francis and Saad had excellent communication throughput the entire service. You don't see that very often.
Tessa – Kalamazoo, MI 7/31/2017
Salad and Will were amazing!
Bret – Kalamazoo, MI 7/27/2017
You guys are always quick
James – Kalamazoo, MI 7/17/2017
Your locations are very convenient
Nadyia – Kalamazoo, MI 7/17/2017
Samad and Francis were very knowledgeagle and helpful!
Mitch – Kalamazoo, MI 7/15/2017
Everything was fine
Monaesha – Kalamazoo, MI 7/13/2017
You guys did a great job being and informing me of all of the services my car needs!
Lorelei – Buffalo Grove, MI 7/13/2017
You guys did a decent job
Chris – Kalamazoo, MI 7/7/2017
Ezra – DeWitt, MI 6/26/2017
Francis and Samad were both very helpful, professional & courteous.
Jeff – Kalamazoo, MI 6/12/2017
I keep coming back because of the great service and coupons that you offer.
Aspen – Lawton, MI 6/6/2017
I have a long drive this weekend and I wanted to get my oil changed as well as a general checkup, the manager was incredibly polite and helpful, as well as the mechanic! They were both very understanding and helped me through what they were doing, why, and showing me what they did. I'm very satisfied and will definitely be returning for my next oil change!
Heather – Three Rivers, MI 6/5/2017
very fast and friendly and went above and beyond to make sure my vehicle was safe. Also did not have my email coupon with me but the manager still honored it.
Jorge – Kalamazoo, MI 6/4/2017
service was better then other plaves i been im
Garrett – Mattawan, MI 6/1/2017
Very friendly service from both people working on the car. Gave me time updates and kept me informed.
Bria – Kalamazoo, MI 5/26/2017
They went above and beyond. Francis even peeled the old stickers out of my windshield for me. Great service
Shalaya – Kalamazoo, MI 5/18/2017
It was a great visit
Toni – Decatur, MI 5/15/2017
You guys were very thorough and we were very satisfied with our visit. We will be sure to come back!
Steve – Kalamazoo, MI 5/12/2017
Personnel were very nice and professional.
Linda – Kalamazoo, MI 5/8/2017
Tell your technicians, they need to stop putting oil smugges on people's car's. Or you can expect a bill from my detailer next time.
Thomas – Kalamazoo, MI 5/5/2017
Augusta – Kalamazoo, MI 5/3/2017
Dan – Kalamazoo, MI 5/1/2017
Francis and Eric did a great job.
Andrea – Kalamazoo, MI 4/26/2017
Steve – Portage, MI 4/24/2017
Did not get windshield clean. Brought it to their attention. Agreed it was not clean,but did nothing about it.
Nhung – Portage, MI 4/21/2017
Jimmie – Kalamazoo, MI 4/17/2017
Unlike other places, the people here let me know about other problems I had with my vehicle. The service was also very fast.
Alishia – Kalamazoo, MI 4/12/2017
Really great service!
Erick – Kalamazoo, MI 4/10/2017
I thought you did a good job
Richard – Kalamazoo, MI 4/8/2017
Friendly and fast, seemed knowledgeable.
Lindsay – Kalamazoo, MI 4/7/2017
You guys are super friendly!
Ira – Kalamazoo, MI 4/2/2017
George – Kalamazoo, MI 3/31/2017
I'm a longtime customer, have had good service, little extras (tire pressure, topping off fluids), th mechanics are friendly, diligent.
Jesus – Parchment, MI 3/14/2017
I was pleased with the service.
Jesus – Parchment, MI 3/14/2017
I was very please with service that was provided.
Sarah – Kalamazoo, MI 3/7/2017
James was excellent and I continue to be impressed with your training which creates a consistent and high end customer experience. If only all automotive services were handled in such a way. Thank you!
David – Kalamazoo, MI 2/27/2017
Francis is a great leader and very friendly
Nancy – Paw Paw, MI 2/22/2017
I was impressed at how quickly the services were done.
Eric – Portage, MI 2/11/2017
Appreciate rewards and coupons
Roxane – Otsego, MI 2/10/2017
They are very friendly
Joel – Kalamazoo, MI 2/5/2017
The oil change sticker was not placed on my front windshield.
David – Kalamazoo, MI 2/4/2017
Close location and friendly service
Derik – Norton Shores, MI 1/26/2017
Very friendly service.
Carol – Kalamazoo, MI 12/30/2016
I've always had great service with Uncle Ed's.
Aaron – Kalamazoo, MI 12/18/2016
Francis continues to be consistent with excellent service and is noticeable amongst his peers interaction with him.
Alex – Kalamazoo, MI 12/14/2016
Joel – Kalamazoo, MI 12/10/2016
No additional comment.
Dave – Saint Joseph, MI 12/3/2016
Everything was fine
Lindsay – Kalamazoo, MI 11/29/2016
Great customer service. Love the coupons too.
Justin – Portage, MI 11/25/2016
Another good visit to Uncle Ed's.
Jovona – Kalamazoo, MI 11/19/2016
No additional comments.
Kelly – Kalamazoo, MI 11/13/2016
Francis called back to check on the vehicle and service and that is very appreciated! Great customer service.
Rebecca – Kalamazoo, MI 11/9/2016
Antionette – Kalamazoo, MI 11/4/2016
Stop trying to sell..make a recommendation and let the customer decide. I want an oil change not a 1/2 sales pitch..pleaseeeee!!!
Michael – Kalamazoo, MI 10/22/2016
I have none.
Tommy – Kalamazoo, MI 10/20/2016
they were warm and welcoming very knowledgeable was able to answer all my questions got my work done in a great time they were very friendly and professional felt like they were family i definitely will come back for additional services
Angela – Parchment, MI 10/19/2016
always awesome service
Rachael – Kalamazoo, MI 10/18/2016
I enjoyed my experience
Eric – Portage, MI 10/17/2016
Good service again at Uncle Ed's.
David – Kalamazoo, MI 10/12/2016
Very fast and friendly service
Mary – Kalamazoo, MI 10/6/2016
I go to Uncle Eds for all of my car services. The service is always great!
Kim – Kalamazoo, MI 10/4/2016
Would be great if you opened a store in plain well michigan
Mallory – Kalamazoo, MI 9/30/2016
Always friendly staff.
Harmony – Portage, MI 9/27/2016
I dislike all the additional questions. It almost feels like your pressuring me into spend additional money when the oil change is expensive as it is. Make me feel like I really need the service and its my suggestion.
Roger – Kalamazoo, MI 9/22/2016
Joe – Kalamazoo, MI 9/14/2016
Well done as usual
Dan – Kalamazoo, MI 9/13/2016
great, friendly service by Jasmaine and Eric
Lisa – Kalamazoo, MI 9/11/2016
Lynn – Battle Creek, MI 9/10/2016
I dreaded getting my oil changed with you. I work in sales customer service & you make these guys sound so fake . I was shocked how expensive you are I KNEW BE HIGH priced ,BUT you are way too much I thought I agreed to 49.99 oil . I TOLD the guy my van burning oil & wanted the best oil to help. I DO NOT think a 69.99 synthectic was it. & I paid 19.95 to flush. YOU sold to me I spent 118.00 I could have gone to firestone, my regualar guys as I get this for about 20 as a long time card holder. BUT I was in a hurry. SO I feel I was ripped off I have 3 cars & THE CONVenICe with you a pealing. BUT I wont be back I just want an oil change NO FAKE sales. I would come if you did that & HAD a low cost oil change I think you shouls say want the FULL SERVICE < OR JUST oil change some people not car literate would like you to CHECK everthing I JJUS want a quick mnon scripted fake person trying to sell to me I just want 10 min no bother sales pitch oil change. so as I fell I gave you $100.00 more I should have I WONT BE BACK. you want to send me $100 in gift cards & THINK of offering the 10 min $20 oil change as an option & FULL SERVICE IF THE customer SAYS YES OLNE lane full service 1 lane $20 oil change no chit chat & CUSTOMER ON their way as SHOULD BE . IF you will give me $100 in coupons I will come back with my other 2 cars, my sons & daughters & MY dads........ so that is 9 cars I am in charge of up to you I was very angry fake sales pitch & THE huge cost FOR A quick oil change to save me time.
Krystyn – Kalamazoo, MI 9/9/2016
Great service great people
Lindsay – Kalamazoo, MI 9/1/2016
I am always impressed with the customer service and high energy I am greeted with whenever I come here!
Dale – Kalamazoo, MI 8/11/2016
I was pleased
Ray – Kalamazoo, MI 8/10/2016
Tyia – Kalamazoo, MI 8/6/2016
The oil change was fast and the employees were respectful. They gave me advice on my car so o will be alarmed about things I didn't know about.
Rebeca – Kalamazoo, MI 7/30/2016
The services were a bit overpriced compared to where I usually go...and all optional services were rather costly too, I'm not even sure if I really need it or not
Mike & Susan – Kalamazoo, MI 7/25/2016
good job except my tire pressure was not checked - refilled
Eric – Valrico, MI 7/25/2016
Great friendly service
Keith – Kalamazoo, MI 7/22/2016
Great convenient servicr
Lanita – Kalamazoo, MI 7/22/2016
Always quick and friendly.
Rebecca – Kalamazoo, MI 7/14/2016
Please check to make sure all hoses to things on top of the engine are tight and none loose or off. One of the hoses to the brakes for applying pressure were off. I had good brakes when I came in but not when I left. I think something got bumped when doing things under the hood. But when things were rechecked things were ok. Thank you.
Carla – Mattawan, MI 7/6/2016
Eric and Jasmaine were amazingly friendly and efficient. It was a pretty hot day and not one time did they complain. They really made me fe3el like they appreciated and very much wanted my business! They both deserve recognition for a job well done.
Deanne – Kalamazoo, MI 7/5/2016
Thank you for the great service Jasmaine and Eric.
Eric – Portage, MI 7/5/2016
Another good visit to Uncle Ed's.
Barry – Kalamazoo, MI 7/2/2016
I have a box truck that would not fit in the Drake Rd. store (where I usually take my car), so Chris (@ Drake) called Chris Vella and they contacted the Westnedge store, where they were able to fit my truck in just far enough so they could do the work needed. GREAT JOB in trying to take care of a customer!!!
Aaron – Kalamazoo, MI 6/26/2016
Francis and Jerry are great at what they do. They are always friendly and thorough and appear to enjoy their work. These guys are the definition of what customer service is.
Steve – Portage, MI 6/22/2016
Jasmine did a quick and professional job on my transmission fluid change. Can not be easy. She was amazing!
Sara – Kalamazoo, MI 6/21/2016
Found it frustrating that I had to look up some info about the recommended interval of oil changes for my car. I see a mechanic in Chicago for my regular car maintenance and he said there is no reason that your computer system should default to changing oil every 3 months. His shop puts the make, model and year into the computer and it pulls up all the recommendations for that specific car including oil type and interval for oil change. When I found out that I actually should be getting mine every 5-7 months, I felt a bit like I was being misled to get me to dump more money when that is not what is best for my car. I take responsibility for not knowing myself, but I do think it is not right that your computer system is not updated enough to know such things.
Michael – Kalamazoo, MI 6/19/2016
I have no comments.
Eric – Portage, MI 6/18/2016
Enjoy the friendly technicians.
Pamela – Kalamazoo, MI 6/10/2016
Good as always
Angela – Parchment, MI 6/8/2016
everyone there was so nice and explained everything to me , was great experience . thanks :)
Theresa Baker – Kalamazoo, MI 6/2/2016
get a bottled water machine...uncle ed's didn't have any cups this trip. I would pay for a cold bottled water. Get a coffee machine...I'd pay for a cup of coffee.
Joe – Kalamazoo, MI 5/22/2016
Michelle Linda – Kalamazoo, MI 5/15/2016
This visit was not as good as past visits
Dustin – Kalamazoo, MI 5/14/2016
They filled my windshield wiper fluid when I told them not to. Very irritating since I have to use their crappy fluid until this one is gone
Dan – Kalamazoo, MI 5/12/2016
Mike – Kalamazoo, MI 5/12/2016
Shaquille – Kalamzoo, MI 5/11/2016
Fast and friendly service
Kelly – Lawrence, MI 5/4/2016
Your staff was wonderful. However the bill was much larger than I usually pay for an oil change. It was convenient. Usually I pay about $45. for an oil change. The oil change with you was $82.65. I am paid $22.44 perhour. I would have to work over 2 hours additional to visit you again. Sorry I will never make that mistake again.
Brian – Kalamazoo, MI 4/25/2016
Every time that I visit Uncle Ed's (Store #1104) I know that I am going to receive the upmost care for my vehicle and myself. I feel like I am visiting old friends every time I pull up and am excited to come back every time I leave. Jasmine (who I met when she was a technician in training) has come into her own as a manager and Uncle Ed's would be better off if there were more of her helping run the company. Gerardo followed suit as the technician during my visit and provided me with excellent care. Look to those two individuals when in the hiring process. Your company will flourish if you do.
Jennifer – Kalamazoo, MI 4/24/2016
Always good service. Big thanks to Francis and Gerardo! Always a pleasure.
Joan – Kalamazoo, MI 4/19/2016
Love coming here. So fast and reliable. Very professional and they treat each other with respect. Great!
Cinda – Kalamazoo, MI 4/5/2016
Everyone was extremely friendly and polite.
Paul – Kalamazoo, MI 4/4/2016
Ann – Kalamazoo, MI 4/2/2016
It's nice not to have a hard sales pitch on additional services.
Rhoda – Kalamazoo, MI 4/1/2016
During my visit a service technician broke my glove box. The manager promised that he would replace it at no cost to me.
Chris – Battle Creek, MI 3/30/2016
Ian – Kalamazoo, MI 3/21/2016
I love the costumer service
Jason – Portage, MI 3/21/2016
Dave – At Joseph, MI 3/18/2016
They did a great job.
Dave – Saint Joseph, MI 3/16/2016
My windshield wasn't washed but I didn't know that you do that. Price was a bit high.
Joel – Kalamazoo, MI 3/12/2016
Fast and easy.
Genevieve – Otsego, MI 3/10/2016
So friendly and not pushy
Heather – Kalamazoo, MI 3/3/2016
I am very happy
Yolanda – Kalamazoo, MI 3/3/2016
thank you for taking good care of my car
Dan – Kalamazoo, MI 3/3/2016
love the service at ed's. hate all the up-selling, but i work in retail, so i get it. will keep coming back to ed's for sure.
Stacie – Kalamazoo, MI 3/2/2016
Francis and Eric were great today! Thanks!
Barbara – Kalamazoo, MI 3/1/2016
I'm a regular customer and always very satisfied with the service at Uncle Ed's
Katie – Portage, MI 2/23/2016
I will continue to go there very friendly and fast service
Jamie – Otsego, MI 2/23/2016
fast service, friendly staff!!
Jamie – Kalamazoo, MI 2/20/2016
I have been coming to uncle ed's for almost 9 years. Every time I have been there I have had great service and the employees are always very nice and even funny(bonus!). I trust them to service my vehicle and have never had any problems. I will most definitely be back for future service. Keep up the great work guys!
Nancy – Portage, MI 2/20/2016
I was at a different Uncle Ed's down the street that was very busy so they gave me the number of this Uncle Ed's I had never been to. I called and asked if I arrived in 10 minutes how soon could they get me in, and they said 10 minutes. When I arrived only one car was in front of me but they did not get me in for 30 minutes!!
What's worse is that AFTER they FINISHED my oil change I had to wait over 15 minutes for the manager to come and say my oil change was good. I HAD TO ASK TO GET SOMEONE TO RING ME UP 15 MINUTES AFTER MY OIL CHANGE WAS COMPLETE.
I complained to Francis and he said belligerently "What do you expect me to do?" RUDE!!!!! I will never go back there and am considering not using ANY Uncle Ed's at all for ANY FUTURE oil change.
Furthermore, people at the store by Southland Mall should stop suggesting people go to this store because you will continue to lose customers.
William – Kalamazoo, MI 2/16/2016
I don't know why you guys advertise 10 minute oil changes. I've gotten my oil changed from probably four different locations and it's never been less than 20. Today I was the only car in there the whole time, with two employees working on my car, and it still took 20 minutes to get out of there.
Dominicia – Kalamazoo, MI 2/1/2016
Great service! Love stopping by to get fluids up to where they are suppose to be. Lots of locations on each side of town.
Anita – Kalamazoo, MI 2/1/2016
Alan – Paw Paw, MI 2/1/2016
Ron and Kaleb did a great job, hey had the routine down pat,
No Tools, No Rags, all buttoned up.
Show Time over,
Pamela – Kalamazoo, MI 1/26/2016
Nothing to add
Vearra – Southfield, MI 1/20/2016
Richard – Kalamazoo, MI 1/19/2016
Joe – Kalamazoo, MI 1/14/2016
As usual the service was great. I was slightly disappointed when I presented the on line coupons I had. I clipped them all but didn't have the 15% off coupon for service over $175.00. When my total was over $200.00 it would have been nice for Ron to offer me that in lieu of the $15.00 off the oil change only. Not a huge deal but certainly would have been an above and beyond moment.
Regina – Kalamzoo, MI 1/8/2016
These guys are great! They are personable, professional and provide excellent service. Eric was particularly helpful. I have had my Subaru for 12 years and he is the first technician that showed me the special rings that go on all Subarus during an oil change.
Bryan has been great also! I trust these guys!
Michael – Kalamazoo, MI 1/7/2016
Ben – Kalamazoo, MI 1/6/2016
Eric and Ron were excellent. I could easily change the oil myself but dont have time and i know these guys go above and beyond and treat it like their own. A++
Justin – Kalamazoo, MI 1/5/2016
Jasmine and ron did great!
Ken – Kalamazoo, MI 12/31/2015
Ron ...Chris ...everyone. Great service and visit. See you in 2016!
Dan / Dana – Kalamazoo, MI 12/24/2015
Hany – Kalamazoo, MI 12/23/2015
It was good and fast
John – Kalamazoo, MI 12/23/2015
The manager, Trevor, is awesome.mhe is very informative and believable. His customer service skills are excellent. Jasmine did an awesome job too.
Joan – Kalamazoo, MI 12/22/2015
Super friendly and knowledgeable staff!
Twan – Kalamazoo, MI 12/18/2015
Jasmine – Holt, MI 12/16/2015
Sherese – Cassopolis, MI 12/15/2015
Travis was great. He took time to explain how to really read the oil stick and what they were doing and when I asked why, he took the time to explain things to me. He and his assistant made me feel as if I was the only customer they had and were mindful of my time also.
Dan – Kalamazoo, MI 12/15/2015
Travis and Eric always do a great job!
Karen – Kalamazoo, MI 12/13/2015
This was the fastest visit yet. I knew I didn't want to spend anything extra this time, and I said so, and I love that I was not pressured to do so. This, I think, makes it more likely that I'll purchase more services in the future.
Dustin was phenomenal!
Drew – Portage, MI 12/10/2015
Super friendly and helpful!
Aaron – Caledonia, MI 12/9/2015
Tanner – Kalamazoo, MI 12/9/2015
Tim – Ostego, MI 12/8/2015
Dustin and Jahleer were extremely helpful quick and courteous today! I can't wait to come back and keep my F150 running as long as possible!
Armani – Kalamazoo, MI 12/8/2015
Very polite and respectful. Explained everything very well and was very nice.
Shannon – Gobles, MI 12/3/2015
Price to replace headlight was cheapest
Christina – Kalamazoo, MI 11/25/2015
Everyone is always super friendly and helpful!
Elizebeth Or Brandon – Kalamazoo, MI 11/21/2015
It was a great visit
Brian – Kalamazoo, MI 11/20/2015
Travis Snook has AMAZING customer service. Such a personable manager and great attention to detail. I'll be back because of him alone.
Jasmine – Jackson, MI 11/15/2015
I came in ten minutes to close with an emergency. The guys took me right in with no problem. They were kind and friendly.
Joseph – Kalamazoo, MI 11/14/2015
Latina – Kalamazoo, MI 11/8/2015
Marcia – Kalamazoo, MI 11/7/2015
I came yesterday and my car stopped running and needed to be towed to an auto shop. Chris was the manager here and of superb service through my dilemma. Today I returned for an oil change and as expected received superior service from Dustin, Eric, and Travis.
Lawrence – Vicksburg, MI 11/7/2015
It was nice to stay in my car. Never did that before.
Kirk – Kalamazoo, MI 11/7/2015
Travis and Dustin were great
Mary – Kalamazoo, MI 11/5/2015
The technicians at Uncle Ed's (and the manager) are always helpful and professional.
Roseq – Kalamazoo, MI 11/5/2015
Service was the best I've ever had! Thank you
Jim – Kalamazoo, MI 11/2/2015
Service could not have been better top notch Service from the manager travis and technition jasmaine!!! Thank you uncle ede
Lawrence – Galesburg, MI 10/31/2015
The friendly & professional team members are most appreciated! Great job!
Rachel – Macomb, MI 10/31/2015
Service was AMAZING and so friendly
Darnell And Natasha – Kalamazoo, MI 10/31/2015
Madeline – Kalamazoo, MI 10/31/2015
Jason – Kalamazoo, MI 10/31/2015
They came across a mojor problem with my battery and fixed it asap with great customer service.
Jeff – Portage, MI 10/20/2015
Dustin and his team do a fabulous job at this location!! As soon as I pulled in on the lot, he recognized me and called out my name. I thought, Wow!! I haven't been here in almost 3 months and he remembers me like that?? That is special. I live in South Portage and never have a problem driving 5 mins+ out of my way to come to this location in Kzoo. Keep up the great work guys!!
Nicole – Kalamazoo, MI 10/20/2015
Let me get the oil changed even though I couldn't get there til 7:01 PM!
Richard – Clinton, MI 10/20/2015
although the service checklist indicated that the tire pressure was set to 38lbs. shortly after arriving home I doubled checked the tire pressure and found both front tires at 40lbs and the rear tires were found to be 33lbs and 26 lbs. evidently tire inflation was never performed....I think that I will be changing my own oil from now on.
Charles E Sr – Kalamazoo, MI 10/16/2015
Jennifer – Kalamazoo, MI 10/16/2015
This is my favorite Uncle Ed's. Travis and his team take very good care of me each time I am in the store. They don't pressure me to purchase things, but encourage me to get what's best for my vehicle. I interacted with Dustin, Jasmine, and Jahleer also during this visit. All awesome! Keep up the good work!!
Kendel – Kalamazoo, MI 10/15/2015
These guys were the fuckin bomb! :) â™¡
Kathryn And David – Kalamazoo, MI 10/15/2015
Alexis – Kalamazoo, MI 10/14/2015
Dustin and Jazmine were amazing! They helped me out so much. I'm super grateful that they took care of me today!
Randy – Kalamazoo, MI 10/13/2015
Dustin and jasmine were awesome i would recommend them to anyone
Antionette – Kalamazoo, MI 10/10/2015
I am tired of trying to be sold services that I dont need as it takes away the credibility of the company. I want 10 mins if I come in for an oil change dont try and push 10 additional services on me. I am sick of it. At this point I would pay triple for a oil change so that its not costing me time with being stuck in the car listening to false sale pitches.
Virgil – Phoenix, MI 10/10/2015
Great work by the Techs
Emily – Kalamazoo, MI 10/9/2015
Travis the manager is the coolest dude ever and the cat's pajamas...haha
Thomas – Kalamazoo, MI 10/9/2015
Both Jasmine & Travis were great to work with.
Justine – Grand Rapids, MI 10/7/2015
My oil light came on while driving in a city outside of my hometown. It was at 4% and I knew I needed to get it in right away. I saw Uncle Ed's on the map a few miles down the road, so I drove straight there. I pulled up at 8:10 am, and Dustin, the Asst. Manager came out and said "You're so early!" with a huge smile and friendly voice. They didn't open until 9:00. He said, "If you give me 15 minutes, we can finish up getting ready to open and we can get you right in!" I was so thankful and waited probably only 7-10 minutes. He and Jasmaine were friendly, professional and knowledgeable. I was in and out before the actual opening time. I would have purchased the cheapest option no matter what, but I was compelled to go with the one that was suggested simply because I felt I owed it to them for their favor to me. I never fill out surveys, but I want it to be known that this act of customer service was exceptional!
Dylan – Kalamazoo, MI 10/6/2015
Manager and employee were great! Both deserve a raise for their kindness, quickness, and quality of work.
Greg – Kalamazoo, MI 10/5/2015
The reason I go to this location of Uncle Ed's to service my car is because of Travis. Travis is friendly, professional, and makes me feel that I am his most important client. I know the service will be excellent and I trust him and the team at Uncle Ed's.
Mark – Kalamazoo, MI 10/4/2015
Uncle Eds is the only place i will go for service on my car. The staff is always friendly, informative and awesome. Best customer service hands down.
Jill – Kalamazoo, MI 10/3/2015
Cut down on always trying to sell me additional products because it gets frustrating with all the sell pitches.
David – Kalamazoo, MI 10/3/2015
All I was prepared for was a quick oil change. I was running late and my wife was taking the car to Chicago, so I had to be home soon so that she could leave on time. As a result, even though I knew that I needed an Engine Cleaning, my expectation from past visits was that this would add an extra half hour to 45 minutes that I didn't have onto my visit. Travis assured me that he could have it done quickly so that I could get home on time and he beat his promised time by 1 minute. I was very impressed. I normally wouldn't send this e-mail but I found the service to be so amazing that I couldn't not provide notice of what a fantastic experience I had. I'll be a loyal customer to this particular store from now on as a result of my experience today.
Afton – Kalamazoo, MI 10/2/2015
Brian – Kalamazoo, MI 9/30/2015
Travis (Manager on duty) and Jasmine (technician) were both incredibly friendly, as always. As a consumer, coming to get your oil changed, fluid filled, or whatever the reason may be for visiting, it can sometimes be an intimidating/daunting experience because you don't want to be taken advantage of. This Uncle Ed's on South Westnedge in Kalamazoo is the friendliest, most easy to work with car service I've experienced. I won't go elsewhere because they set the standard too high.
Keep hiring people of this caliber at your Uncle Ed's elsewhere. Their attitude is unmatched.
Treasa – Kalamazoo, MI 9/25/2015
Dustin was very great at explaining to me what needs to be done with my car. Go Dustin great job on telling me what's was more important for my car.
Linda – Kalamazoo, MI 9/23/2015
None unless you choose to lower the cost for services
Tony – Kalamazoo, MI 9/22/2015
Great, enthusiastic staff! No pressure sales & top-notch service!
Matthew – Kalamazoo, MI 9/19/2015
I had recently purchased a 2006 Chevy Cobalt from a relative. My relative told me that the car needed an oil change badly. I had to work a double that day, 8-4 then 5-midnight, so I didn't have much time to get an oil change and I REALLY didn't want to deliver pizzas with little-to-no oil. I decided to pull into Uncle Ed's because it was right by the Pizza Hut I work at. I arrived shortly after 4:20. The two gentlemen that were working, Dustin and Travis, were friendly and informative. In twenty minutes they gave me an oil change, switched my tires to nitrogen, provided an engine cleaning service, replaced a light bulb, and a new cabin air filter. I'm pretty sure Travis even had to go to Advance Auto to pick up something that wasn't in stock. I was amazed that such a high quality job could be done in merely 20 minutes. My only negative feedback would be that, about 30 miles after my trip to Uncle Eds, my oil change light came on. I'm sure I could just google how to take care of it, so it's really not a big deal. Either way, I'll be back in about 3,000 miles.
Lawrence – Galesburg, MI 9/19/2015
Both Travis & Dustin exhibit professionalism & knowledge of the automotive industry, definitely outstanding dedicated team members!!
Walter – Kalamazoo, MI 9/19/2015
Great job. Loved the service.
David – Kalamazoo, MI 9/18/2015
Service was as fast as possible considering the drain plug was giving the technician an issue, but all turned out well far as I know , travis was very friendly and his technician seem to be very helpful
Caitlin – Portage, MI 9/18/2015
Absolutely love the service at uncle eds!! I come to this specific uncle eds because I get the very best service around!! The manager is so very kind and helpful! When I do go to any oil change shop it is always uncle eds on Westnedge!!
Joni – Mattawan, MI 9/18/2015
Excellent service from everyone. Very friendly and eager to help me in any way possible.
Lauren – Kalamazoo, MI 9/17/2015
Did not appreciate the service. The technicians made me feel pressured and like as a woman I shouldn't go to uncle ed's alone.
Lynne – Kalamazoo, MI 9/13/2015
Dustin remembered me from my last visit. He was happy to see me return for a service he discussed with me during my last visit for an oil change. We discussed an additional service that I have to save up for. He advised me of the time frame I should shoot for regarding the radiator flush I am saving for. I have been receiving coupons in the mail and Dustin asked about that but I did not have any at the time. I have been throwing them out because I planned to go to an auto shop or Walmart where I might get a cheaper price. Now I know that I will continue coming to Uncle Ed's and I will be saving all the coupons that I get. It is just so convenient for me and so quick. I love the fluid checks, tire pressure checks and clean windshield I always drive out with.
Kim And Seth – Kalamazoo, MI 9/12/2015
John – Kalamazoo, MI 9/12/2015
Excellent service and attitude
Raymond – Portage, MI 9/12/2015
Do not have any feed back. Excellent service!
Victor – Kalamazoo, MI 9/11/2015
Dustin was very patient and cordial while I teased him about over selling extra services. Had funðŸ˜€
Caitlin – Portage, MI 9/10/2015
Both the service technician (I forget her name... but she was great!) and the manager were courteous and provided great advice and service. The customer service manager was quite pushy with add-ons and other services, and at one point he told me that if my car was under warranty, it was absolutely necessary that I select the highest quality oil (which cost $80...). I'd never heard anything like that from previous oil change visits, nor was it corroborated in the terms and conditions of my Jeep warranty, so I immediately became skeptical of all of the products and services that he was up-selling. Fortunately, the store manager apologized afterwards and told me that the customer service manager was, in fact, incorrect, but overall it lessened the credibility factor during my visit.
David – Kalamazoo, MI 9/6/2015
I stopped by the Uncle Ed's location on South Westnedge in Kalamazoo, and was very please with my experience. I was in need of a fast oil change, and was hesitant to go to Uncle Ed's due to prior experiences where I felt they were trying to upsell additional products/services that were not necessary. This experience completely changed that perception.
I dealt with Dustin the Assistant Manager and he was extremely helpful throughout the process. I felt that he was being very straight forward and up front with the state of my car and the services that were necessary. I did end up doing a engine flush at his recommendation and the process really helped improve the performance of the vehicle. I will go back to this location in the future because of the quality service by the employees.
Christopher – Kalamazoo, MI 9/5/2015
I came in to get another oil change due to mileage from the previous service and was informed that my battery needed replacing and transmission fluid was also needing service. I had both concerns addressed and they were taken care of quickly and efficiently.
Maria – Kalamazoo, MI 9/3/2015
I felt a little bit pressured on getting an engine cleaning, but other than that, it was a very good visit.
Patreese – Kalamazoo, MI 9/2/2015
They were timely, friendly, and very helpful.
Chris – Galesburg, MI 9/2/2015
Great staff, Dustin and jasmine. Great teamwork. Will definitely come back.
Vernon – Portage, MI 9/1/2015
Travis,jasmine and Justin were awesome and made they took care of me as promise best uncle and Ed shop ever
Jon – Kalamazoo, MI 9/1/2015
Staff was great, changed my lightbulb, offered what I needed and fast with the service. They also stayed past 7pm which is something most businesses don't do, open past close for stragglers.
Greg – Portage, MI 8/31/2015
Travis and Jasmine forgot to check the tire pressure after the nitrogen exchange. Tires were over-inflated to 38-39 per tire when it should have been 32-33 per tire. Travis apologized when I had to go back later in the afteroon to reduce the tire pressure.
Adam – Kalamazoo, MI 8/29/2015
Found out I didn't need an oil change anyways but they found some other issues that we got fixed and I appreciated that.
Marcia – Kalamazoo, MI 8/29/2015
I always get quick, professional, and friendly service at this location. Techs always are very thorough about going through every detail.
Joe – Kalamazoo, MI 8/28/2015
Great honest service
Gabriell – Kalamazoo, MI 8/28/2015
They were great they assured me that my car would be handled with care.
Jennifer – Kalamazoo, MI 8/28/2015
Dustin is great! I drive past several Uncle Ed's to go to this Uncle Ed's. The service is consistent & quick. Marcus also assisted, and was very easy to deal with. Always a great experience.
Digiovanni – Portage, MI 8/27/2015
They were very informative and friendly and fast!
Ian – Kalamazoo, MI 8/26/2015
Keep up the good work!
Robin – Round Lk Bch, MI 8/22/2015
Dustin and Eric were WONDERFUL...they treated me like a queen...
Jill – Kalamazoo, MI 8/22/2015
Dustin & Travis were awesome!
Melissa – Kalamazoo, MI 8/22/2015
Travis & Dustin were AMAZING!!!! They explained everything that they were doing & answered all my questions!! I will most certainly be coming back to them!! WONDERFUL expirence!!
Mike – Kalamazoo, MI 8/21/2015
I love the guys that work at uncle Edson they are very friendly and fast I feel like they are practically my family. Dustin travesty and jasmine has done an excellent job on my car and definitely be coming back.
Ian – Kalamazoo, MI 8/21/2015
Dustin, Travis and Jasmaine took great care of me and my work truck. they were very fast and professional I will continue visit these guys as they help me keep my truck running great .
Pat – Parchment, MI 8/18/2015
Sabian – Kalamazoo, MI 8/16/2015
Dustin F and Eric L were exceptional help for us with our car! We've just bought it and they helped us to get the engine cleaned out so we were able to enjoy our car! They are awesome and we would love to continue coming back!!!
Marissa – Kalamazoo, MI 8/14/2015
Travis, Dustin, and Jasmaine were so nice and helpful.
Kathy Anne – Portage, MI 8/13/2015
Everyone was so nice and friendly. As a female customer I felt like my best interest was being kept in mind. The only other thing that could be improved upon would using a clean towel to was the windshield and it would be nice if they would wipe off greasy finger prints on the body of the car. They were on my trunk, were they checked the seal of my gas cap and on my hood.
I will be going back for sure!
Colleen – Kalamazoo, MI 8/13/2015
The manager was extremely informative and helped break down what exactly needed to be done to my car. Both workers were approachable, kind and patient with all of my questions! I plan on returning to Uncle Ed's for the remainder of services my vehicle requires. I have been to many car shops and this was by far the best service I have ever had!
Theresa Baker – Kalamazoo, MI 8/12/2015
Ferdinand – Kalamazoo, MI 8/8/2015
Communication between team members was exceptional.
Jason – Kalamazoo, MI 8/8/2015
the guys at this place really love working there. I was great to see a group of people working together and having fun. It made the experience very comfortable.
Kimberly – Kalamazoo, MI 8/8/2015
Chris, Travis, and manju were excellent at their jobs and exhibited safety habits. I'll keep coming here.
Diane – Kalomazoo, MI 8/7/2015
I received excellent service as usual. Jasmine, Dustin and Travis were very professional and friendly. I would not consider going any where else for the services provided by this store.
Thomas – Kalamazoo, MI 7/31/2015
I used to spend hundreds of dollars at other auto services only for problem after problem to occur with my vehicle. Ever since I started coming to Uncle Ed's, my car has been running great! They put forth the utmost effort into all that they do and always try their best to get me the best discounts. Particularly, Travis, Jasmine, and Dustin were fantastic! You guys are awesome! Keep up the great work! :)
Elizabeth – Kalamazoo, MI 7/30/2015
Very friendly and helpful staff! Great service fromTravis, Shane and Marcus!
Jeff – Kalamazoo, MI 7/30/2015
Twice in the same day, and great experiences both time (two different vehicles)!
Since I started taking my vehicles to this Uncle Ed's location aver 15 years ago, I've never experienced anything but GREAT service. Friendly, engaging employees and great prices and promotions make it easy to be a repeat customer.
Thanks, Westnedge Crew!
Linda – Kalamazoo, MI 7/29/2015
Love the personalized services l receive when there.
Keith – Kalamazoo, MI 7/29/2015
Travis did a great job.
Stuart – Kalamazoo, MI 7/25/2015
The new service manager was great. My understanding is he just got promoted. His promotion was an excellent choice by Uncle Eds. He's very friendly, clear, and professional. He has a bright future wherever he goes. I'd try to keep him.
Dan – Kalamazoo, MI 7/24/2015
Travis, Jasmaine (and Asst Area Mgr Chris) did a thorough job taking care of my car.
Emily – Portage, MI 7/23/2015
Travis and Marcus were awesome!
Dan – Kalamazoo, MI 7/23/2015
Travis and Marcus did a great job!
PS: like the new music too!
Mallika – Stony Brook, MI 7/22/2015
Great service and nice people! Will definitely come back here
Jeanne – Vandalia, MI 7/21/2015
my visit was handled very well
Justin – Kalamazoo, MI 7/20/2015
The 2 service guys I interacted with were FABULOUS!!!!!!
Darren – Chicago, MI 7/18/2015
Dustin and his team were amazing. I live in Chicago and I was blown away by the customer service, how effectively the team worked together and how quickly they got me in and out. It was a Saturday morning and I was heading to a wedding they found that my steering fluid was the worst they ever had seen and I really felt alot safer after leaving that location. I got 245,000 miles and he said that he wants to help me reach 300,000. I will certainly be coming back to this location as long as I see a green mustang in the parking lot. When I move to Kalamazoo or Portage as that is where my wife is from, I might even just cruise by to say thank you again in person. Keep up the great work guys!!!
Kimberly – Kalamazoo, MI 7/17/2015
Wasn't expecting to spend this much money today
Katherine – Kalamazoo, MI 7/12/2015
Guys were awesome - especially easy visit - I really appreciate the info w/out the high pressure sales - makes me want to come back there when I am ready for the suggested service. great job & thank you!
Matthew – Kalamazoo, MI 7/10/2015
Joann & Lester – Kalamazoo, MI 7/10/2015
I am on the road for my sales job, and it is comforting to see manager s promoted to other locations... it is like seeing friendly faces no matter which location you go to. I normally go to se David and his crew st the Gull Road Kalamazoo location where I am more than pleased with customer service. Travis at this location learned well, and exudes the same TLC service. Along with me, there were two other female customers in the bays. The comfort level is evident. Thanks
Sara – Middleville, MI 7/10/2015
Dustin and Travis did such a wonderful job they were super friendly and were great to talk to. You can really tell that they love their job and enjoy providing excellent service to their customers. I will be returning again for my next oil change.
Patty – Wayland, MI 7/9/2015
Travis S and Jasmine R were absolutely wonderful I will be stopping in every 3000 miles to get my oil changed. I had such a great experience I will never go anywhere else.
Travis – Kalamazoo, MI 7/7/2015
everything was great
Doug – Portage, MI 7/7/2015
Marcus & Travis were extremely professional & friendly!!
Greg – Kalamazoo, MI 7/6/2015
Travis and Jasmaine were terrific. They serviced my car even though I arrived after the store was officially closed. Travis remembered me from last time and made me feel like an important customer. I was very appreciative of their service and very happy they are in Kalamazoo.
Christopher – Kalamazoo, MI 7/2/2015
Staff was very friendly and efficient, made a point of checking on more than just the oil change I originally came in to have serviced. Appreciated the care given and how thorough everyone was.
Jason – Kalamazoo, MI 7/2/2015
Great service. It is always unexpected when you get this high level of service.
Randall – Kalamazoo, MI 7/2/2015
Great friendly service from Dustin F., Travis S., and Jasmaine R.!!!
Juan – Kalamazoo, MI 7/2/2015
Love it the service was g"reat
Laura – Kalamazoo, MI 7/1/2015
Dustin and staff surpassed all expectations. I will be coming back
Tisha – Kalamazoo, MI 6/27/2015
Both the manager and his employee Eric managers name is Dustin here at the Uncle Ed Westnedge and the corner of hutchinson was very polite and informed me of everything that I need it and they did an awesome job
Dan – Kalamazoo, MI 6/25/2015
The manager Dustin was so incredibly knowledgable and friendly. We felt as though we were in very professional hands and put very quickly at ease. We also really enjoyed our interactions with Manju,he was friendly and informed us of everything he was doing each step of the way. Me and my fiancÃ© will only return to this location because of the dearlship like experience with the biggest touch of personality and professionalism.
Sasha – Kalamazoo, MI 6/25/2015
Very fast and genuinely cared about my car. And explained everything to me so I could quite easily understand everything that would be happening today and accommodated me every way possible.
Steve – Kalamazoo, MI 6/25/2015
Dustin the assistant manager was very helpful
Tom – Kalamazoo, MI 6/25/2015
Dustin worked with me to give my car complete service at the best price possible.
Nightngale – Kalamazoo, MI 6/24/2015
The reason we always come to UE is because of the consistent exceptional service and professional and courteous treatment each and every visit, for the past 7 years. We appreciate the extra care and suggestions on where to go to get parts or receive services that UE does not offer. It is great to see teamwork in the bay.
Charlene – Kalamazoo, MI 6/23/2015
These ladies and gentlemen did an EXCELLENT job! Not only were they professional, they had a great sense of humor. They are a WONDERFUL team and I look forward to doing business with them in the future. Keep up the good work!
Jess – Kalamazoo, MI 6/19/2015
Dustin and Marcus did a great job! Very happy with the service today.
Isaac Melonie – Kalamazoo, MI 6/19/2015
Excellent and friendly service !
Tarun – Kalamazoo, MI 6/18/2015
it was good hope the staff communicate to each other and staffing is less.
Jackie – Kalamazoo, MI 6/18/2015
Awesome job Manju, Aaron and Jasmine!
Shar – Kalamazoo, MI 6/12/2015
Good customer service.
Kelli – Battle Creek, MI 6/10/2015
I would like to say Dustin is a great worker. I was there at the same store the day before and Dustin was not there and the person I was going to get service was the worst customer service I have had in a long time and because of that I choice to leave that day and not get my oil change and when I decided this the worker there said ok and led me out but he had forgot to shut my hood which I rode all the way to battle creek before I could stop and shut it. I also had by two kids out of my four with me and my son is 11 years old and he told me that when we left that that guy was a jerk and rude. So I decided to give you guys one more chance only knowing that Dustin was there which I did call to make sure he was. I will tell you I was very happy and pleased with his help with the service and with what I need to get done in the future and he knows that I can't get everything done right away and he was not pushy to make me get it done and I want to say a huge THANK YOU TO DUSTIN FOR YOUR SERVICE AND KINDNESS.
Donald – Kalamazoo, MI 6/7/2015
Dustin here was awesome.
Manuel – Battle Creek , MI 6/6/2015
Had a great service
Juan – Kalamazoo, MI 6/6/2015
Mary – Portage, MI 6/5/2015
Travis S. & Eric L. were outstanding & professional!!! They exceeded my expectations!! Thanks guys!! I'll definitely be back!! :)
Traci – Kalamazoo, MI 6/4/2015
Brian – Kalamazoo, MI 6/3/2015
Keep it up. Loved my experience. After one visit, I am now a loyal Uncle Ed's customer. Dustin and Eric were excellent and extremely kind. I felt as though they had been friends for a long while.
Kelli – Battle Creek, MI 6/3/2015
Very friendly people
Caitlin – Portage, MI 6/2/2015
Thought the store manager was super helpful and nice!! Had a good experience, except my car is now smelling bad after the oil change. I will be stopping in tomorrow if the smell is still there. Had really great service though!!
Joe – Portage, MI 5/31/2015
Greg – Kalamazoo, MI 5/30/2015
I appreciate the service manager informing me of additional service needed for my car. However, your prices are too high to do everything my car needs. Therefore, I use other service providers or do it myself.
Briana – Portage, MI 5/30/2015
Dustin = Great Customer Service!
Mary – Kalamazoo, MI 5/28/2015
The service was great, the time short, the shop clean.
Clarence Mike – Scotts, MI 5/27/2015
none to comment on
Robert – Portage, MI 5/26/2015
Ally and Joe are fantastic
James – Kalamazoo, MI 5/22/2015
Friendly staff with a sense of humor.
Luke – Kalamazoo, MI 5/22/2015
Excellent service today! Recommend some things but did not pressure anything on me while also assuring me some services could wait. Definitely going to be coming back. Kyle, Dustin and Eric took excellent care of me and my jeep.
Jeff – Kalamazoo, MI 5/20/2015
Dustin and Dylan did a great job last night taking care of my vehicle. There are Uncle Ed's locations that are closer to my home but I always drive out of my way to visit this location because of the personal and fabulous service. I will be back!
Dan – Kalamazoo, MI 5/20/2015
Dustin (and Dylan) did an outstanding and thorough job in assuring my vehicle was in top form.
James – Kalamazoo, MI 5/18/2015
Amazing service! Everything was explained clearly and both Travis and Dustin were friendly and professional. I appreciated Travis fixing my windshield wiper at no cost to me- saving me a trip to a mechanic. I've always had great service from Uncle Ed's and will continue to patronize. I tell people about my great experiences here- THANK YOU!
Brooke – Kalamazoo, MI 5/17/2015
Both Dustin & Travis were outstanding. They went above and beyond to provide the services I needed. Best oil change experience ever. Thanks guys!
Dennis – Blissfield, MI 5/17/2015
Came in for some new wipers, Dustin and Travis took good care of me and my truck. Loving this aquapel so far!
Pam – Portage, MI 5/15/2015
The guys were professional and polite.
Contractor – Kalamazoo, MI 5/13/2015
Staff was friendly and informative
Charlie – Kalamazoo, MI 5/11/2015
53$ for this service is too costly. My repair shop changes oil for $20. I only go to you because of convenience.
Grace – Blissfield, MI 5/10/2015
Dustin and Travis were amazing, super fun, and professional. It's a rainy day and they noticed that my wipers were sketchy, and were worried about my safety, so they helped me out with some new wipers and aquapel! It's awesome!! They also saved me money in the long run by filling my tires with nitrogen. I will definitely be back, those guys rock!! (And aren't bad on the eyes either)
Ian – Portage, MI 5/8/2015
Ok service . Tablets a great idea.
Chad – Kalamazoo, MI 5/8/2015
Manju Phillip and Marcus did a great job
Zachary – Kalamazoo, MI 5/8/2015
Overall the customer service was wonderful. Any questions that I had were answered to a level I was satisfied with
Maxwell – Kalamazoo, MI 5/8/2015
Manju F. Was the reason I came here last time. Same reason today. He seems like a good guy. The manager was doing a good job.
Trevor – Kalamazoo, MI 5/7/2015
I always make an effort to come back to this specific location because the service is always top notch. The employees are very knowledgeable and friendly.
Kim – Mattawan, MI 4/26/2015
Travis S and Dustin F were both incredibly professional. Not only were they both friendly individuals, but they completed my oil change in record timing. Uncle Ed's is truly the only 10 minute oil change in town. For that, I will be returning to Uncle Ed's in the future. Thanks!
Daniel – Portage, MI 4/22/2015
Kyle and Dustin were very friendly, courteous and knowledgeable.
Joshua – Kalamazoo, MI 4/22/2015
This was an awesome experience!
Peter – Kalamazoo, MI 4/19/2015
Dustin seems like a great addition, Travis was fast and professional as always. He made some suggestions for additional services that allowed me to maximize the use of my coupons. I bought everything he suggested.
Karen – Kalamazoo, MI 4/18/2015
The manager, Kyle, seemed to be having a bad day-frowning and sighing while working on another woman's car-and only introduced himself once he overheard me say I complete the surveys. Manju, another technician, was friendly but not happy to be working extra hours. He unfortunately, was unable to explain clearly how the new "pre-pay" service works. Dustin was PHENOMENALLY upbeat, personable, and helpful in every way. He's the kind of technician I look forward to getting when I come to Uncle Ed's.
Linda – Kalamazoo, MI 4/3/2015
Everyone was very polite and enthusiastic.
Dan – Kalamazoo, MI 4/1/2015
Though very busy today, Phillip, Marcus and crew did a great job!
Teresa – Kalamazoo, MI 3/28/2015
I was there at the end of the day & I liked how they congratulated each other on a good day. It left me with a good feeling about this store & their teamwork.
Andrea – Kalamazoo, MI 3/25/2015
I would frequent Uncle Ed's more enthusiastically if I knew that the company ensured that all employees were paid a good wage and that it was felt to be a great place to work.
Byce And – Kalamazoo, MI 3/20/2015
I enjoyed the whole team calling back out "no towels" , "no tools" after my service expert called it out to confirm nothing was left in the engine
Danielle – Kalamazoo, MI 3/10/2015
Nice friendly staff....
Janae – Kalamazoo, MI 3/10/2015
rather pricey for an oil change with no extra products purchased. Paying over $30 for 3 quarts of oil is extreme. If I had known the prices before hand, I would have left before any services performed.
Sophia – Kalamazoo, MI 3/10/2015
Employees were very friendly and knowledgeable.
Ronald – Dunbridge, MI 3/4/2015
The crew of Travis, Dustin and Dominic were great, kept me informed, no goofing off right to the job at hand. If I had workers these guys would be what I would like to have.
I also liked the fact that Dustin was a U.S.M.C. veteran and the music was a type that I could understand the words (60's)
Ashley – Kalamazoo, MI 2/27/2015
My visit was wonderful. This is my first oil change experience since moving to kalamazoo that I felt the employees were being honest with me. I have lived in kalamazoo for 3 years and am happy to have finally found an oil change location that does not try to talk me into $500 worth of repairs and replacements I do not actually need. Travis was very friendly and helpful and I will definitely be making this my permanent oil Change location even though there is another uncle Eds closer to my house.
Gay – Paw Paw, MI 2/27/2015
This group was short handed that day, and I was short on time. They worked together and with me, pleasant, helpful, and not pushing the extra things I do need done. Got me out on time, asking me to come back after my out of town trip I was making, and we'd check things in a more relaxed time frame. They were great"
Mandy – Kalamazoo, MI 2/14/2015
The visit took over 30 minutes
I was told I needed a new license plate light bulb, which I needed 2 but was not told, therefore sent an extra 10.99.
The "O-ring" was not placed on, when we returned to your location the techs said that the leak was transmission fluid and stated that we must have hit something that knocked it loose, plus they were unable to get the filter off because they had over tightened it during the oil change. In actuality it was oil leaking because of the missing ring. therefore we had to go to a mechanic to diagnose the simple issue that could have destroyed our engine.
When I called the location, my call was not returned by the manger because he had gone on vacation.
My husband called the district manger and he stated we would be refunded.
Overall I am highly dissatisfied by my experience, not to mention the final bill for the oil change was over $100, plus added mechanic cost.
david – Kalamazoo, MI 2/10/2015
Kyle, the manager was extremely professional and helpful.
Brandon – Portage, MI 2/6/2015
My technicians name was Kyle, he helped me with all my needs and went above and beyond to make sure my visit was more then satisfactory! Along with the amazing staff helping him, together they made my visit more then excellent! Kyle and his crew were diligent, quick, and on point. I will always recommend you guys. Thank you and see you next time.
Lela – Kalamazoo, MI 1/31/2015
this is not my first visit, I've been coming here since the very first time and service has always been great, I even told my friend and she says the same thing!
Stephan – Paw Paw, MI 1/24/2015
staff were great! super silly and friendly
Patrick – Kalamazoo, MI 1/18/2015
Uncle Ed's continues to be the most efficient, kind, & helpful oil change service provider I have ever been to. Keep it up, guys!!
Patrick – Kalamazoo, MI 1/18/2015
Fantastic experience, as always!
Dan – Kalamazoo, MI 1/15/2015
Travis and Marcus did a great job
Dave – Nunica, MI 1/8/2015
Kyle was excellent, by definition. He put in a headlight bulb and then he fixed my big concern. The hood. It wouldn't latch and I still had to drive eighty miles that night. I didn't know it but I came in near closing time and it was the night of a major storm and he didn't think twice about helping me. That guy deserves a medal and he is the reason I'll be coming back.