Back to Oil Change Service Locations
Experience Michigan's Best Oil Change right here in Kalamazoo. Conveniently located on Stadium Drive, our friendly and knowledgeable technician staff will service your car, truck, or van with a fast and professional oil and oil filter change. But that's only the beginning!
Asst District Manager
Nicole – Chesterfield, MI 1/31/2019
Ian B. and Stefen R. were super friendly and efficient. Very helpful. Will take my SUV back for next oil change.
Gerry – New Baltimore, MI 1/11/2019
Jody – Chesterfield, MI 1/12/2019
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Nancy – Kalamazoo, MI 2/15/2019
Thankyou for the suggestions & service
Dorothy – Three Rivers, MI 2/15/2019
Wouldnt go anywhere else definitely recommend to everyone else amazing service
Mary – Kalamazoo, MI 2/13/2019
Na xxxxxvery good
Clayton – Mattawan, MI 2/9/2019
I was not asked about wiper blades and I could have used a new pair.
Mary – Kalamazoo, MI 2/5/2019
Brian – Kalamazoo, MI 2/3/2019
William Shaun and Brandon worked hard to provide me good service and very personable while doing the work! The main reasons why I always come back to Uncle Ed's ....thanks men!
Shane – Paw Paw, MI 2/2/2019
The entire team that worked on our truck did an amazing job. They are truly great with customer service. Customer service is horrible as of lately it was a very refreshing visit. I highly recommend this location, we have never been disappointed and will continue to go to this location...tried another location at one point and it didn’t compare! THANKS
Nicholas – Kalamazoo, MI 2/2/2019
Amanda – Kalamazoo, MI 2/2/2019
Will is great!
Jessica – Pinckney, MI 2/1/2019
Great quality service
Henry – Kalamazoo, MI 2/1/2019
Robert – Kalamazoo, MI 2/1/2019
Lots of money saving coupons. Fast and friendly service.
Vicki – Kalamazoo, MI 2/1/2019
Verg good service
Amy – Kalamazoo, MI 2/1/2019
Veey good service
Doug – Kalamazoo, MI 1/31/2019
Always happy with this place
Alex – Kalamazoo, MI 1/31/2019
Nick – Jones, MI 1/31/2019
Great service from the team
Dawn – Lawton, MI 1/31/2019
Tia – Kalamazoo, MI 1/31/2019
Both gentlemen were very professional! Great visit!
Nora – Kalamazoo, MI 1/31/2019
Dave – Portage, MI 1/31/2019
William – Kalamazoo, MI 1/31/2019
Joe – Kalamazoo, MI 1/30/2019
Sean was the shit! He went above and beyond expectations.
Caitlin – Mattawan, MI 1/29/2019
Stephen – Kalamazoo, MI 1/29/2019
Shaun and will are very nice and should be promoted they did a very good job in a state of emergency. They really helped me out
Tyler – Kalamazoo , MI 1/29/2019
Amazing service as always, never disapointed when I come!
Jesse – Kalamazoo, MI 1/29/2019
Great work by the crew and they were very friendly, the assistant manager tyler was helpful and offered many services that could help extend the life of my vehicle. Keep up the great work!!!
Kristine – Portage, MI 1/29/2019
They brought the doors down when I asked because it was cold
Terrance – Kalamazoo, MI 1/28/2019
Service was good
Travis – Kalamazoo, MI 1/28/2019
Tyler and Shaun were both very nice and professional
Bridget – Kalamazoo, MI 1/27/2019
The serivice was friendly thourough and quick!
Righa – Kalamazoo, MI 1/26/2019
Roseanne – Mattawan, MI 1/26/2019
Service is great it’s cold in here
John – Kalamazoo, MI 1/25/2019
Peter – Bloomingdale , MI 1/25/2019
Team is always able to put a smile on my face and I enjoy that
Mikayla – Kalamazoo, MI 1/25/2019
Great service and very funny
Danielle – Kalamazoo, MI 1/25/2019
Steve – Kalamazoo, MI 1/25/2019
Brenna – Kalamazoo, MI 1/25/2019
The team was very helpful
Chelsie – Mattawan, MI 1/25/2019
Guys here are always super friendly
Hertz – Kalamazoo, MI 1/25/2019
Nan – Portage, MI 1/25/2019
I always like coming to uncle Ed’s because it’s fast quick and friendly
Mandy – Mattawan, MI 1/24/2019
This is the go to place for Getting my tires and vehicle needs cared for
Rebekah – Kalamazoo, MI 1/24/2019
Would come back great service
Miriam – Kalamazoo, MI 1/24/2019
Very good service
Cora – Kalamazoo, MI 1/24/2019
GARRETT – Watervliet, MI 1/24/2019
Friendly service and helpful with questions.
Tim – Mattawan, MI 1/24/2019
Team is helpful
John – Kalamazoo, MI 1/20/2019
The tech was a great salesman... better keep him!
Jessica – Portage, MI 1/15/2019
I had a poor experience at Uncle Ed's one week ago but events this evening led me to write a review.
I came in for a quick oil change and it took nearly 50 minutes. I use Uncle Eds for the convenience off not needing an appointment and being able to stop when I have a moment. However, I would appreciate being told up front that the 10 minute service being sold is NOT accurate. I can certainly understand 20 minutes, but anything past that is not acceptable when advertising a 10 minute oil change. The service staff were friendly and courteous, but not overly apologetic or upfront with the wait time. There was a part that needed to be ordered and fortunately the company that delivered the product was very quick.
Also, I was overcharged for wiper blades. I was told they were both $24.99 each and looking at my receipt tonight one was $26.99 and the other $29.99 In addition, I had two coupons (#9 and #10, $5 select parts which include blades and $20 off synthetic oil change.)
The biggest problem I have with my experience, which prompted me to write tonight, was an issue with the wiper blades. I was driving during the worst weather we've had yet this year, the rainy/ice storm today, and my driver side wiper blade came detached. It was hanging half off and did not wipe the windshield. I didn't know how to fix it nor could I pull over easily on the icy roads, so I was fortunately able to drive straight while craning my body to see out the passenger window. My husband looked at it this evening when I got home and one part had fallen off and was in the ledge below the hood, and the other piece was missing entirely. He will be bringing the vehicle in tomorrow with my receipt and asking for the blade to be replaced and ensure it is secured properly.
I am very unhappy with the service tonight, initially because of the wait and being overcharged, but not more importantly because it severely put my safety at risk. I will not be using Uncle Ed's again.
Emily – Kalamazoo, MI 1/14/2019
No additional comments
Brian – Kalamazoo, MI 1/7/2019
Shaun Bill and Tyler provided great service again!! I felt the vehicle was taken care of in a manner that made me feel all systems were go for my trip to the Mackinaw Bridge area the next day!!
Harmony – Portage, MI 1/5/2019
Janelle – Kalamazoo, MI 12/31/2018
Was looking for something quick and fast for a simple oil change and you guys provided that just. Amazing service
Eugene – Kalamazoo, MI 12/29/2018
Great work keep it up
Nate – Kalamazoo, MI 12/27/2018
Samantha – Mattawan, MI 12/27/2018
Service is amazing I love visiting this shop
Miguel – Kalamazoo, MI 12/27/2018
Brittany – Kalamazoo, MI 12/22/2018
Zach and Shawn were nice and thorough
Susan – Coloma, MI 12/19/2018
Tyler was great.
Loren – Kalamazoo, MI 12/16/2018
Will and Art we're a good team working together to taking care of us and the other customers. They we're very professional in their job.
Jake – Cincinnati, MI 12/16/2018
William and Hamil were very friendly and knowledgeable. Amazing customer service which you don’t normally encounter with car shops. First time I’ve ever trusted the technicians and their advice. Would 100% recommend!
Rodney – Kalamazoo, MI 12/13/2018
Knowledgeable staff. Quick service. Decent price. What else is there?
Connie – Kalamazoo, MI 12/13/2018
Jim – Canton, MI 12/6/2018
Everyone was quick and helpful
Olivia – Kalamazoo, MI 12/1/2018
Very helpful! Matthew G, Joshua M and Tyler B did an excellent job assisting in helping to change my headlight on a snowy Saturday.
Madonna – Kalamazoo, MI 11/29/2018
The hand held device is nice!
Madonna – Kalamazoo, MI 11/29/2018
Josh, Tyler, Shawn and Nick were very helpful with me. They took the time to help me through my radiator problem. Josh helped by recommending s&s so they could remove a blockage from my radiator and now I have heat. Josh kept up with me through it all to make sure it went smooth. I greatly appreciate their effort and care for me and my car.
Alan – Paw Paw, MI 11/28/2018
As always the guys did a great job and went the extra mile.
Mitch – Plainwell, MI 11/28/2018
My car stalled at the first intersection. After I pushed it into the closest parking lot, I looked under the hood and they had not reattached the air cleaner boot properly. It was sucking air from the outside and causing engine to misfire and stall. I reattached the boot properly and it worked fine after. I rarely use an oil change quick lube and usually do it myself, and this confirms why once again. Your people were nice but they left me pushing my way out of an intersection. If I did not know about car repair, it would have cost me a tow and repair call.
Brian – Kalamazoo, MI 11/27/2018
Caleb Shawn and Tyler worked hard to provide me good service... I answered all my questions adjusted my air pressure as I requested and handled all parts of the routine smoothly.... so far I'm up to 49000 on my used Honda Odyssey!! Not bad for $1,500 that was my 16th oil change seems the car is running smooth as ever... much appreciated Uncle Ed's!!
Lauren – Kalamazoo, MI 11/19/2018
You guys are great!
Madonna – Kalamazoo, MI 11/16/2018
Josh, Shawn, Chris, Tyler, etc. are always informative, friendly and fast!
Karleen – Augusta, MI 11/14/2018
friendly and fast
Lorraine – Portage , MI 11/13/2018
Love the people!!
Brandon – Kalamazoo, MI 11/13/2018
The team is great at this store as always.
Noah – Kalamazoo, MI 11/8/2018
The manager, Josh, was a breath of fresh air. Every aspect of my experience at Uncle Ed's today was amazing. I felt so welcomed here, and a big aspect of that was from Josh, he was friendly, and just made me feel extremely welcomed. 12/10 experience. Definitely going to come again.
Immanuel – Kalamazoo, MI 11/8/2018
Good place for oil service
Anne – Kalamazoo, MI 11/7/2018
All great. Thanks!
Julia – Byron Center, MI 11/7/2018
It was a wonderful experience, you all helped me with me piece of crap car and answered all questions I had.
Brian – Kalamazoo, MI 11/2/2018
Josh, Zack and Nick were very professional in handling my Oil Change.....The same steady curteous service I always received at Uncle Eds......on top of that they are all great people.....I enjoy the interactions with them!!!
Natalie – White Lake, MI 11/2/2018
Josh is hardworking and very attentive. He was very nice and made the visit pleasant. Kris as well was very kind. Nick was super helpful as well and really did a good job. The three of them together work really well and fast. They spent time getting to know me as a customer. Will definitely be coming back because I always have great service.
Daniel – Sturgis, MI 11/1/2018
Definitely longer than 10 minutes but most quick oil change places go over their advertised time.
Casey – Ada, MI 10/31/2018
Josh, Zach, and Tyler were very knowledgeable and used professional business the whole time I was served at uncle Ed’s!
Morgan – Kalamazoo, MI 10/26/2018
It was on my way to work.
Ashley – Kalamazoo, MI 10/25/2018
Josh nick shawn Tyler
Step – Kalamazoo, MI 10/14/2018
Service was fast and employees were friendly.
Daisy – Kalamazoo, MI 10/10/2018
the visit was great thank you for the service.
Kaitlyn – Kalamazoo, MI 10/8/2018
Everyone was so nice
Jerry – Kalamazoo, MI 10/3/2018
Job well done!
Laura – Portage, MI 10/1/2018
Excellent Customer service and patience!
Henry – Southfield, MI 9/26/2018
This was a very good oil change
Brian – Kalamazoo, MI 9/21/2018
Kris and his assistant did a great job communicating with me today Kris and particularly gave me good information regarding transmission fluid and maintenance... he demonstrated great knowledge and earned my confidence.
Sushant – Kalamazoo, MI 9/20/2018
It was a good visit
NICK – Kalamazoo, MI 9/20/2018
Very fast and respectful
Rachel – Kalamazoo, MI 9/20/2018
Happy with my service and coupons
Kyle – Kalamazoo, MI 9/18/2018
Chase – Spring Lake, MI 9/16/2018
Very helpful and friendly staff, knowledge enough to help me with everything I needed!
Christine – Kalamazoo, MI 9/16/2018
Loriann – Gobles, MI 9/15/2018
Josh and Kris were very friendly, helpful, and knowledgeable about the work that they were tasked with doing when I pulled into the bay.
I did, however, pull into the bay thinking that I was going to be spending $49.00-ish (give or take) for an oil change, and ended up paying $150.00 because of all the suggestions. I know this is the way a business makes money, especially a business like Uncle Ed's, but I was feeling a little overwhelmed by the continuous suggestions.
The guys took care of my vehicle quickly, and I was on my way home in a short amount of time knowing that my vehicle was good for another 3,000 miles.
Quentin – Kalamazoo, MI 9/15/2018
Keep up the good service!
Terrell – Kalamazoo, MI 9/15/2018
Mike – Kalamazoo, MI 9/15/2018
Keep up the good work
Terrell – Kalamazoo, MI 9/15/2018
Brooke – Kalamazoo, MI 9/15/2018
Guys very knowledgable and pointing when future services were needed
Carol – Three Rivers, MI 9/12/2018
Did not properly put the skid plate back on.
Cameron – Kalamazoo, MI 9/11/2018
Lydia – Kalamazoo, MI 9/8/2018
Jeff – Kalamazoo, MI 9/7/2018
Been a customer for years at the same location but my records where not longer attached to my vehicle or name. They eventually found them but not sure if they were able to re associate them with my account.
Anne – Kalamazoo, MI 9/5/2018
Thanks for your help!
Gabriel – Kalamazoo, MI 9/4/2018
Super quick and helpful, staff was very friendly.
Julie – Kalamazoo, MI 9/1/2018
Austin – Union City, MI 8/28/2018
N/A at this time.
Brian – Kalamazoo, MI 8/28/2018
Josh did a great job providing service on this visit. Tyler his assistant was also attentive to details and communicated well with me........They executed the work professionally and made certain to let me know the status of my fluid levels, etc.......I left confident things were well taken care of during the visit......its been two weeks since the work was conducted and my vehicle seems to be running better than ever.....good job men!
Bob – Mattawan, MI 8/27/2018
Christian – Kalamazoo, MI 8/25/2018
Kris Green was fantastic
Sterling – Kalamazoo, MI 8/24/2018
Just cost more than I was thinking
Toni – Portage, MI 8/24/2018
Literally the best employees and service EVER!! I'd definitely recommend to my friends and family!ðŸ-ŠðŸ-‰
Toni – Portage, MI 8/24/2018
The store manager; Josh, was very awesome and explained everything clear to me and I felt like I wasn't getting screwed over like I feel most places do to their customers, I'll definitely spread the word for this location at being the best at what they do!ðŸ-‰
Kiara – Kalamazoo, MI 8/23/2018
Shaun and Josh were friendly and efficient. They let me know what was going on the whole time as well as what should be updated soon. I got to hear about offers they have for an oil change, even though i only came for a top off in fluids. Will definitely come back to get an oil change!
Brooke – Ravenna, MI 8/23/2018
Jonathan – Mokena, MI 8/18/2018
Ebony – Kalamazoo, MI 8/17/2018
Josh and kris are awesome
Robin – Knoxville, MI 8/12/2018
Shaun is a very friendly person you have working for you. He also entertained my two grand kids ages 4 and 9 while he was doing oil change.I will make another trip to have oil changed in future from him. I live in Tennessee, the drive will be worth it to have him wait on me again
JABER – Kalamazoo, MI 8/12/2018
It was very nice.
Lisa – Paw Paw, MI 8/10/2018
Fast and easy. Just more expensive then a lot of th he competitors.
Brendan – Southgate, MI 8/10/2018
Very great staff team
Nicole – Grand Rapids, MI 8/9/2018
Super friendly. Answer all of my many questions.
Rich – Kalamazoo, MI 8/8/2018
Very quick and professional thank you
Dan – Kalamazoo, MI 8/7/2018
Excellent fast service.
Traycie – Kalamazoo, MI 8/4/2018
Madonna – Kalamazoo, MI 8/2/2018
Overa,I was extremely pleased with my visit today! It was not time for an oil change, the oil was full and clean. I was greeted by the Manager Josh,in a very friendly manner and he asked what brought me in and we discussed the options and decided that I needed to have two services performed. Josh, Chris and Tyler performed the services in a timely manner, checked under the hood, checked my tire pressuremail and replaced a License Plate light and I was on my way. I've been going to this shop only since moving here and have always been happy with Uncle Eds! Plus I saved over$50.00 with the coupons!
Hannah – Kalamazoo, MI 8/2/2018
Josh and Tyler were very friendly and so helpful. I will for sure come back!
Alexandria – Hartford, MI 8/2/2018
All of the staff was very friendly and helpful. Josh the manager introduced himselffirst and formost. Chris did the inspection of my vehicle and saved me some money, and Zach helped with my power steering and waz very patient with me. I would highly recommend Uncle Eds Oil Shoppe on Stadium Drive!
Thomas – Kalamazoo, MI 8/1/2018
Very professional and friendly staff! 10/10 Would come here again.
Laurie – Kalamazoo, MI 8/1/2018
Keep up the great work
Anthony – Kalamazoo, MI 7/30/2018
I appreciate the diagnostics of my car
NICK – WASHINGTON, MI 7/30/2018
Vic – Kalamazoo, MI 7/30/2018
Good service! Very satisfied for an out of state college student who needed car service
Alan – Paw Paw, MI 7/26/2018
Zac and Chris were awesome, they got the routine down, and both go the extra mile when servicing my van !!
Showtime Over !!
Toni – Portage, MI 7/25/2018
I came in for a top notch after I got my oil changed and was greeted with a smile by the manager Josh like I always do when I come in. Tyler also introduced himself and started to wash my window and then checked my lights, wipers and tires . My oil level was about 2 quarts low and it had only been a few weeks since I got my oil changed so I was wondering why it was low, Josh went down to check for a leak while Tyler topped off my fluids. Josh informed me that their was some fresh oil on my oil pan. I love coming to uncle Ed's especially this location! Josh and his team are always amazing and do a great job! I love the energy they have and the service I receive everytime I come to Uncle Ed's. Keep up the great work you guys!!! I refer everyone I know to uncle Ed's and plan to return again soon to get everything checked out! Thank you so much for another great visit!!
Jonathan – Leonidas, MI 7/25/2018
Always great service when I come here, thank you!
Kathryn – Kalamazoo, MI 7/25/2018
I like how detail oriented they are
Menelik – Kalamazoo, MI 7/22/2018
I had a good experience
Alexia – Kalamazoo, MI 7/19/2018
Very quick and reliable service. Thank you!
Anna – Rochester Hls, MI 7/19/2018
Andrew – Kalamazoo, MI 7/18/2018
As someone who works in a service/sales job I can say with an expert opinion; Uncle Ed's and the boys are always top notch, and never cease to impressive. Truly above and beyond.
Shaun – Kalamazoo, MI 7/17/2018
Kris and Shaun were very helpful during my visit. They had to enter in my VIN manually and were very fast when it wasn't found in their system. Give raises!!!
Kylie – Kalamazoo, MI 7/16/2018
Zac and josh are awesome!!
Amanda – Kalamazoo, MI 7/13/2018
The workers were pushy about purchasing extra services. There were extra charges for having to remove a plate underneath the car. I will stick with the dealership.
Linda – Kalamazoo, MI 7/13/2018
Excellent customer service.
Julianna – Kalamazoo, MI 7/13/2018
Not applicable to this visit
Stephenie – Kalamazoo, MI 7/13/2018
Very friendly and great service!!
Brian – Kalamazoo, MI 7/13/2018
Josh and his crew with Shaun and Tyler did an excellent job again today.....they did my oil change, replaced a wiper blade and a brake light!!! Service was friendly, professional and expeditious as always!! Much appreciated!
Jillian – Mattawan, MI 7/10/2018
Manager and technician seemed honest and helpful with their advice. I appreciate that they gave me a visual of the things they were talking about in regards to fluids that are good or needed to be changed.
Sabrina – Kalamazoo, MI 6/29/2018
The service is always fast and informative.
Olivia – Kalamazoo, MI 6/29/2018
Karleen – Augusta, MI 6/27/2018
They were fast and friendly
AARON – Fitchburg, MI 6/16/2018
Everything went well, I thought. I knew my car needed some maintenance and they were very helpful in recommending what to do and why.
Brian – Kalamazoo, MI 6/12/2018
Josh, Kristofer and Shaun did a superb job with my vehicle......appreciate shauns attention to customer service......he sets a good tone with the customer......I trust him and feel comfortable with his advice.
Rachel – Kalamazoo, MI 6/7/2018
Price was higher than I expected.
Amanda – South Lyon, MI 6/6/2018
I love the guys in the shop they are so funny
Katie – Kalamazoo, MI 6/5/2018
Great service! Will and Shaun were so friendly, knowledgeable and helpful.
Thanks again, guys!
Kylie – Dewitt, MI 6/1/2018
Annie – Kalamazoo, MI 5/30/2018
Josh, zack, and kris we're great!!
S Elyse – Kalamazoo, MI 5/30/2018
Monique – Kalamazoo, MI 5/25/2018
service was great
Emma – Kalamazoo, MI 5/25/2018
They were very professional and helpful! They gave great reccomendations and told me what my car needed. Josh who was helping me was great!
Mary – Kalamazoo, MI 5/23/2018
The staff was friendly and professional. Was in and out quickly, and felt confident in the services provided.
Calob – Kalamazoo, MI 5/22/2018
Good sefvice needed wipers
Sal – Kalamazoo, MI 5/21/2018
Nope everything was good
Nik – Kalamazoo, MI 5/18/2018
Leanne – Kalamazoo, MI 5/8/2018
Very nice, very fast service. Always go to this location when I need an oil change.
Kathleen – Kalamazoo, MI 5/7/2018
Thank you for not shouting at each other like the other Uncle Ed locations do. :)
Melanie – Kalamazoo, MI 5/7/2018
Everyone was knowledgeable, helpful, and the service was timely.
Mitchell – Kalamazoo, MI 5/1/2018
Great individuals. Very helpful! Much Love.
Steven – Kalamazoo, MI 4/25/2018
Technician did a great job even with interference he ecountered while installing the new oil filter.
Joanie – Gobles, MI 4/24/2018
Caleb and Francis were very nice and helpful
Brett – Kalamazoo, MI 4/20/2018
Super friendly people. Fast service
Maddie – Kalamazoo, MI 4/20/2018
The staff was very friendly and knowledable. They are the fastest service I ever had and will be letting everyone know how great the service was! Josh and Tim worked as if they were in a pit crew in nascar it was really that fast they deserve a raise!
Brian – Kalamazoo, MI 4/19/2018
Francis and Caleb executed a professional Oil Change! Both gentlemen were very polite and informative and answered all my questions......Francis located a valve stem leak on one of my tires at a previous visit.....very thorough work on his part and much appreciated.....Caleb is very attentive to the needs of the customer as well .....I look forward to my next visit with them!
Monica – Kalamazoo, MI 4/18/2018
Robert & Cynthia – Union City, MI 4/17/2018
This visit the technicians did not put any of the caps back on the tire stems, my last couple visits at Uncle Ed's have been disappointing. When I brought the car in this visit I was informed that the oil was overfilled. Since Uncle Eds did the last oil change, then Uncle Ed's overfilled the oil. I am sure you know that can ruin the rings and cause a very expensive mechanics visit. In a former visit with our Kia Rio at the Stadium drive store, I had the belts replaced. The technician could not get the belts adjusted correctly, even after repeated visits to do so.. I finally had to go to a mechanic and have it adjusted properly at an additional cost. I have used Uncle Ed's for years, but seriously, if they do not lift their game, I will go somewhere else.
BLAKE – Saline, MI 4/17/2018
Meghan – Portage, MI 4/17/2018
Expecting a ten minute oil change, took over an hour.
Wanda – Kalamazoo, MI 4/16/2018
Thanks for another pleasant visit.
Avery – Eau Claire, MI 4/12/2018
It was a great experience as usual.
Jacob – Brooklyn, MI 4/11/2018
Way to expensive compared to any other place I have ever gotten my oil changed at before. There is no chance I will ever come back here again or tell anyone that I know go here. Paying $85 for an oil change is just outrageous. People are being robbed here.
Kennedie – Kalamazoo, MI 4/7/2018
I appreciate how nice and quick my visit was!
Susan – Portage, MI 4/5/2018
Calob, Francis and Shaun were very polite and professional!
Lolisa – Kalamazoo, MI 4/4/2018
Gretchen – Kalamazoo, MI 4/3/2018
The manager, Francis, & the service advisor, Caleb, were not only exceptionally friendly, their professionalism was taken to another level when they advised against an oil change, letting me know my oil was good for another 500 miles..!! I have never received such honest service at an oil change shop. I will definitely be back when my 500 miles are up, and will glowingly recommend Uncle Ed's whenever I have the opportunity! 1,000% happy with my visit!
Garrett – Kalamazoo, MI 3/30/2018
They charged 7.50 for skid plate R+R. And didn't tell me this was going to be a charge until I paid with my card. This shop is clearly a nickel + dime shop and I won't be coming back.
JAKE – Kalamazoo, MI 3/30/2018
Josh was awesome.
Ray – Waterford, MI 3/30/2018
Educated and helpful
Albert – Kalamazoo, MI 3/23/2018
Super friendly. Did not treat me as someone who knows nothing about cars even though I know nothing about cars. Definitely will be returning in the future.
Betsy – Kalamazoo, MI 3/22/2018
Caleb Francis. Shaun
All great service. Give raises
Jenny – Kalamazoo, MI 3/22/2018
Francis was great, they explained everything to me and I felt taken care of
Heather – Kalamazoo, MI 3/21/2018
The service was good.
Ivory – Kalamazoo, MI 3/19/2018
Josh has good customer service and he was very helpful with all my services. He did a really good job taking care of my car and making sure everything was taking care of. I just want to thank Josh for all his help and what a good worker that u have.
Desmond – Kalamazoo, MI 3/14/2018
There isn't anything that needs to be changed
Brian – Kalamazoo, MI 3/13/2018
Today was my first experience with Francis as Manager......he was excellent.....very focused individual and knowledgeable.....he located an issue on a valve stem with a front tire.....interestingly enough the same tire experienced a flat a week before on a trip to Key West Florida......he uncovered the problem.....hats off to him and your staff at Uncle Ed's!! Eric assisted and was also very professional and personable.....anther enjoyable visit to Uncle Ed's.....I appreciate your top end service....as always....... Brian Miller
Marilyn – Portage, MI 3/5/2018
They kept me informed the whole way.
Alan – Paw Paw, MI 3/3/2018
Kris and Matt were awesome,
Always the great service expected when at your stores
These guys always go the extra mile in service and professional service
Show Time Over!!
MARCUS – Kalamazoo, MI 3/1/2018
Love this shop! Will continue to bring my vehicles here for years to come.
Kyle – Kalamazoo, MI 2/19/2018
Keep up the good work.
Travis – Muskegon, MI 2/19/2018
Tim Osterman and josh Manziel are the best at this location
Jacob – Kalamazoo, MI 2/18/2018
Always professional and make sure the service is actually needed. They don't just take your word for a problem they ensure it is actually a necessary fix and explain what needs to happen so you know what your paying for.
Cassidy – Kalamazoo , MI 2/18/2018
I had a great visit
Teresa – Gobles, MI 2/17/2018
My boyfriend comes here and has said these guys are very knowledgeable! Awesome service, great group of guys! Thank you for everything!!!
Audrey – Kalamazoo, MI 2/17/2018
Ted – Golbes, MI 2/17/2018
Nothing to work in great service!
Crystal – Wyoming, MI 2/16/2018
The customer service was excellent he (Nick) was able to save me a lot of money and the service was completed in a timely matter I would definitely recommend Uncle Ed's to my friends.
David – Kalamazoo, MI 2/14/2018
Josh was friendly and personable.
Rick – Kalamazoo, MI 2/10/2018
keep up the good work
Corey – Kalamazoo, MI 2/6/2018
I really appreciate the guys at uncle eds and what they did for me. They were really helpful and kind and I thank them for that.
Anne – Kalamazoo, MI 2/3/2018
Thanks for being so patient with my complete ignorance about my car!
Dale – Kalamazoo, MI 1/27/2018
45 min just an oil change and filter. Just felt it was a little longer than normal.
Michael – Kalamazoo, MI 1/26/2018
very professional....courteous ......friendly .....felt comlpetly at ease !
Brian – Kalamazoo, MI 1/25/2018
Please note Caleb and Darrell replaced the coolant in my 2002 Honda Odyssey...as always the service was professional and the men made sure to answer all my questions and keep me informed on the procedures taking place....they were attentive to details and personable while interacting with me.....they also recognized me from previous visits.......I like coming back for those reasons in addition to the great service....thx again Uncle Ed's11
Brian – Kalamazoo, MI 1/19/2018
Josh and Tim did a professional job today......Service was prompt....communication direct and to the point and they answered all my questions with a very positive attitude.......they provided all the service I was looking for today! Thanks again Josh, Tim and Uncle Ed's........I Bought this Honda Odyssey at 153,000 miles.....I'm at a little over 168,000 with no issues the first 15,000 miles....Uncle Ed's has done all five oil changes.......My last Odyssey went 381,000 and Uncle Ed's did all but two oil changes.....impressive work Uncle Ed's!!
Jenna – Kalamazoo, MI 1/16/2018
I do always feel that you are trying sell me stuff every single time I come in.
Sheryl – Lawton, MI 1/10/2018
It's very convenient to go to Uncle Ed's because I don't have to make an appointment. I mostly go on the spur of the moment. I'm not good at planning ahead.
Jan – Kalamazoo, MI 1/8/2018
No additional feedback
Ann – Kalamzoo, MI 1/5/2018
Matt – Kalamazoo, MI 1/4/2018
Always great service!
Charles – Kalamazoo, MI 1/4/2018
Location was short staffed and very busy. Guys did and outstanding job in the bitter cold. Visit was a little longer than usual.
Wanda – Kalamazoo, MI 12/29/2017
Thanks Josh and staff for all of your help during my visit.
CJ – Kalamazoo, MI 12/22/2017
Super fast and hassle free
Brett – Kalamazoo, MI 12/20/2017
Emily – Kalamazoo, MI 12/18/2017
They were very helpful and explained everything that they were doing to my car.
Brian – Kalamazoo, MI 12/12/2017
Josh and Tim provided very good service....Both personable and professional. My first time with them doing the service. They made me comfortable with their approach.I look forward to service with them in the future!!! Sam is usually running the shop and he has been exceptional......I asked and was informed he no longer works at Uncle Eds.....that is a loss for sure as he was always top notch!!
Kayla – Kalamazoo, MI 12/8/2017
Kaitlyn – Kalamazoo, MI 12/6/2017
Everyone was very nice and made for an incredible experience!
Jennifer – Plainwell, MI 12/4/2017
CAMERON – PORTAGE, MI 11/30/2017
Was a little delayed due to some unforeseen difficulties but staff was extremely kind and helpful. Will be back in future.
Alan – Paw Paw, MI 11/30/2017
Samuel and Kristofer did a great job, very polite and down to work.
Derrell – Kalamazoo, MI 11/27/2017
I use to love when Uncle Eds would give you a top off on all your fluids now they want you to pay for it and its a little costly.
Brian – Kalamazoo, MI 11/22/2017
I came in for Top Off service.......it was a quick visit......the staff led by Sam did a great job.......professional, polite and attention to the cars needs......Sam is always on top of the work.....he is top notch at taking care of the customer.......thanks again.....Brian Miller
Arneesta – Kalamazoo, MI 11/21/2017
Samuel P and David H were great! They made sure i was informed of everything i needed and took great care of me and my car.
Jeremy – Clinton Township, MI 11/17/2017
Both technicians were knowledgeable and showed genuine concern for my vehicle, as if it were their own. Great service.
Terice – Kalamazoo, MI 11/14/2017
Technicians were informative without being pushy. They were friendly and trustworthy. Iâ€™d come back for Sam and Caleb.
Caitlyn – Kalamazoo, MI 11/13/2017
Everyone is always super nice & helpful. I know I'll be taken care of at a fair price!
Travis – Kalamazoo, MI 11/10/2017
Checked everything that was reasonable in the car. Did not know they were filling washer fluid, I was running it down to add deicer to it.
Margo – Kalamazoo, MI 11/9/2017
Pulled into location at 1:45 pm on 11/9/17. Service was not completed until 2:50pm.
Glen – Kalamazoo, MI 11/4/2017
It was fine.
DENNIS – Kalamazoo, MI 11/1/2017
Sarah – Kalamazoo, MI 10/27/2017
I do not like when the manager informs me of different things he thinks should be done, and when I say no, he keeps pushing. This has been a consistent issue I have had with Uncle Eds (at multiple locations) and has been the reason I do not come to your store everytime I need an oil change.
Lowell – Marcellus, MI 10/25/2017
Love the great service
Robert & Cynthia – Union City, MI 10/24/2017
Techs were nice, and friendly, but service was much less what I expect from Uncle Ed's. The replacement of belts I was told would take "about a 1/2 hour" took an hour and a half. The valve stem of one of my tires was stripped out when the tech checked pressure, so I had a flat when woke up the next morning spent the morning at Belle tire getting a replacement. Then spent another 45 minutes at Uncle Eds in Battle Creek having the belt adjusted. Disapointed, but still a loyl customer.
Stan – Blissfield, MI 10/14/2017
The two technicians were courteous and well-informed about our needs. They shared all of the details about our car's needs.
Carrie – Kalamazoo, MI 10/13/2017
Iâ€™m completely clueless when it comes to cars, and they were very gracious and explained things repeatedly.
Harouna – Oklahoma City, MI 10/11/2017
No comment. Great
Brian – Kalamazoo, MI 10/9/2017
I always stop when Sam is there.......he is first rate every time......I appreciate his thoroughness and professionalism.......he has my trust on account of the service he provides me.......efficient as well!!!!! Hate to report my 2000 Honda Odyssey died at 381,000 miles last february.....all the oil changes but two were done by Uncle Eds.....take a bow .....you guys did a great job keeping me serviced and on the road for so long!! I have a 2002 Odyssey now with 153000 miles at purchase now up to 160000 and through 2 Uncle Eds Oil changes......this should be fun seeing how far the new Odyssey makes it......thanks again!!
Ophelia – Kalamazoo, MI 10/6/2017
I thought Samuel P. Was very nice and knowledgeable.
Timothy O. was very friendly and very knowledgeable as well. I really like how they both took time to show or explain something to the other employee that was there as well.
Ranya – Kalamazoo, MI 10/6/2017
This was great survive!
Caroline – Kalamazoo, MI 10/6/2017
Always have a great experience here.
Taylor – Kalamazoo, MI 10/3/2017
Oil change is more expensive than most places. With all the add on they convinced me to get, my bill was too large for comfort. I probably won't come back due to the price.
Charin – Battle Creek, MI 10/1/2017
Maybe you can help me, when the manager brought me the paper work he pointed to the survey area, (that was when I remembered filling out the survey last time, Auth# 2362605). The manager mentioned that it was to late to use the number for a discount. What can you do for me?
Adam – Kalamazoo, MI 9/30/2017
You could tell they were swamped, but at least one vehicle came after me and was completed before me.
Liz – Kalamazoo, MI 9/30/2017
Needed more technicians on the floor. Lots of cars, not enough workers so I was there wel over an hour. Friendly guys, good services, just took way too long
Emma – Schoolcraft, MI 9/28/2017
Workers were extremely friendly and helpful!
Callie – Kalamazoo, MI 9/28/2017
Sam P and Calob G we're both very helpful and friendly.
Lindy – Kalamazoo , MI 9/22/2017
Awesome, friendly crew! They were very fast and helpful, especially for someone who doesn't know a lot about cars. We will be back! Thanks guys!
Erika – Kalamazoo, MI 9/20/2017
Jennifer – Kalamazoo, MI 9/20/2017
Ciarah – Kalamazoo, MI 9/20/2017
Samuel p and Jordan s very kind
Rachel – Saint Joseph, MI 9/20/2017
Everyone is super friendly!!
Melanie – Kalamazoo, MI 9/19/2017
I'm always impressed when I stop in -- the knowledge your employees share is great!
Jeff – Paw Paw, MI 9/18/2017
Slower than normal because a truck was picking up oil but the staff worked hard to make up for it.
Dennis – Kalamazoo, MI 9/10/2017
Another great experience at uncle Ed's
Zackery – Kalamazoo, MI 9/7/2017
Quick service, friendly an professional.
Elizabeth – Plainwell, MI 8/29/2017
The constant upsells were slightly annoying but also helpful for proper vehicle maintenance.
Jim – PORTAGE, MI 8/22/2017
I called earlier in the day and the young man who answered the phone was very pleasant and helpful.
Nicole – Kalamazoo, MI 8/21/2017
Came in for an oil change. Ended up stranded on the side of the highway less than 5 minutes after leaving your shop. My car had zero issues before coming in so I know that it's not a coicindence that my engine overheated immediately after coming in. Techs refused to acknowledge that they could have even possibly screwed up. I wish I could get my money back for the terrifying highway breakdown that was clearly your fault.
Todd – Kalamazoo, MI 8/20/2017
I was a little surprised how expensive everything was, but I am satisfied that it is high quality oil and parts. If the parts don't hold up well, I won't be returning.
James – Kalamazoo, MI 8/17/2017
Karina – Kalamazoo, MI 8/11/2017
I received great service every time
Sarah – Kalamazoo, MI 8/8/2017
Josh M. Was very thorough and friendly! Great experience and great employee!
Harouna – Oklahoma City, MI 8/7/2017
Jesus – Kalamazoo, MI 7/24/2017
Rose – Kalamazoo, MI 7/21/2017
Nice service guy. Explained things
Alan – Paw Paw, MI 7/21/2017
Great check up, the crew is always doing a great job,
Thank you Kristofer and Tim
Ryan – Mattawan, MI 7/18/2017
Sara – Mattawan, MI 7/10/2017
Scott – Kalamazoo, MI 7/8/2017
Everyone did a great job with my service, the manager on duty was very personable.
Brad – Kalamazoo, MI 7/8/2017
Margaret – Portage, MI 6/30/2017
They were honest and didn't make me feel pressured to make additional purchases :-)
Angel – Plainwell, MI 6/23/2017
Everett – Schoolcraft, MI 6/22/2017
Manager was training a newer employee and showed attention to details.
Vicki – Kalamazoo, MI 6/21/2017
Great job as always
Claire – Kalamazoo, MI 6/19/2017
Really appreciated the service I received today. The technicians were efficient, courteous, and very professional.
Jodi – Kalamazoo, MI 6/19/2017
They were extremely nice and helpful.
Wanda – Kalamazoo, MI 6/17/2017
Sam welcomed me back. He was great, funny, knowledgeable and very friendly and made us feel very special. He seem to really care about us and my vehicle. Another great experience with Sam and the entire team that cared for us during our visit. Thanks again Sam:-)
Thomas – Kalamazoo, MI 6/10/2017
Great team, quick and friendly service. :)
Michael – Grandville, MI 6/9/2017
You are doing a great job, keep up the good work
RACHEL – Kalamazoo, MI 6/9/2017
Dennis – Kalamazoo, MI 6/7/2017
Technician was knowledgeable and personable
Laurajane – Kalamazoo, MI 6/4/2017
I was very impressed when the Assistant Manager told me that one of the services that had been recommended did not need to be completed during this visit because my oil was full when I arrived. This really impressed me because he was being honest with me instead of looking for a way to make more money. This is one of many reasons I love this location!
Jacob – Grandville, MI 5/26/2017
Jake – Mattawan , MI 5/25/2017
Uncle Ed's oil provides great service, is very helpful, and courteous
Michael – Kalamazoo, MI 5/25/2017
Great fast service, super friendly staff, went out of their way to help with an issue.
Wanda – Battle Creek, MI 5/20/2017
Ivy – Kalamazoo, MI 5/16/2017
Friendly & fast! Extremely helpful, and let me know everything I needed right away. Honest & trustworthy!
Vicki – Plainwell, MI 5/12/2017
I always come to this store. They're always awesome!
Hert – Kalamazoo, MI 5/12/2017
Great service as usual!
Dominick – Kalamazoo, MI 5/6/2017
Good services and friendly workers.
Hertz – Kalamazoo, MI 5/5/2017
Never disappointing. Great speed.
Hertz – Kalamazoo, MI 5/5/2017
Another speedy visit.
Hertz – Kalamazoo, MI 5/5/2017
Sam and the team did great as usual.
Alexis – Kalamazoo, MI 5/5/2017
Sam and JOSh were very kind and helpful! Took care of my car quick and carefully. Thanks guys!
Robert – Kalamazoo, MI 5/5/2017
Great customer service! ðŸ‘ðŸ¼
Corey/Dawn – Portage, MI 5/5/2017
Very friendly and knowledgeable.
Carolyn – Kalamazoo, MI 5/1/2017
I am more than disappointed that my "prepaid oil change" was totally rejected. I bought it back in November of last year, 2016. Today I was informed that "prepaids" must be used within six months or they are invalid.
To me that was a complete ripoff, since you have my money and I got nothing to show for it. Seems to me like a scam. I can not promise that I will never come back, but I have four vehicles and I am looking elsewhere.
One other thing I have discovered that I am very unhappy about: I have two pickup trucks and after being serviced several times at the Stadium Dr. Kalamazoo, MI location I realized that neither truck has ever been greased. When I inquired about this to the manger he simply stated that the equipment is broke. My thought, "Really so get it fixed."
Caitlin – Kalamazoo, MI 4/29/2017
The service technician Michael was super friendly and helpful!
Olivia – Kalamazoo, MI 4/26/2017
Very nice crew
Talia – Hastings, MI 4/22/2017
Great service, as always. Thank you
Korrin – Kalamazoo, MI 4/21/2017
Alison – Kalamazoo, MI 4/21/2017
Great and fast service.
Amy – Kalamazoo, MI 4/21/2017
Great service! Friendly staff!
Tammy – Gobles, MI 4/20/2017
Mike, greg, and sam are very personnable and informative.
Lynne – Kalamazoo, MI 4/20/2017
Always professional and courteous.
Angela – Vicksburg, MI 4/19/2017
The oil change was slower than the advertized 10 minute, but I am
Robert – Kalamazoo, MI 4/15/2017
keep doing what your doing,GREAT SERVICE!
Terry – Kalamazoo, MI 4/12/2017
Judy – Kalamazoo, MI 4/11/2017
Felt like I got a more thorough inspection than at the dealership. Very professional team.
Stephanie – Kalamazoo, MI 4/9/2017
Sam and his crew were very nice and very professional.
Laurajane – Kalamazoo, MI 4/7/2017
Brad – East Leroy, MI 4/7/2017
Liz – Kalamazoo, MI 4/7/2017
Sam was helpful and friendly
Lou – Mattawan, MI 3/23/2017
I ALWAYS USE THE STADIUM LOCATION. HAVE NEVER HAD A BAD EXPERIENCE
Krystle – Kalamazoo, MI 3/23/2017
Great Customer Service!!!!
Ashley – Kalamazoo , MI 3/22/2017
I love the services they were very helpful
Justin – Parchment, MI 3/22/2017
everyone was very nice.
Brenda – Kalamazoo, MI 3/20/2017
Keep up the G O O D W O R Kâ€¼ï¸â€¼ï¸
Alexandra – Garden City, MI 3/14/2017
I love the service at Uncle Ed's and am definitely willing to pay more for everything I receive here!
Tina – Bangor, MI 3/11/2017
Tiffany – Kalamazoo, MI 3/10/2017
Gave me regular oil even though I paid for high mile. Tech and manager did not notice until I said something when the hose was retracting.
Susan – Eau Claire, MI 3/5/2017
Manager had such a nice personality, was very helpful and made this a very nice experience
Sue – Kalamazoo, MI 3/4/2017
Sue – Kalamazoo, MI 3/4/2017
I called in at 8am for a battery replacement, knowing that my jeep required a special battery. Sam called me as interstate battery opened at 9am and we could hopefully secure an appropriate battery. He called just a few minutes after 9am and let me know that he has my battery waiting for me at the shop. I drive in a few minutes after 9am and the battery is waiting for me. What can I say? I am a widow, and don't know what I would do if I couldn't depend on you to take care of me. The guys are amazing, helpful, and I cannot imagine how I would manage without them! Whatever their salary is, it not enough. Accolades to all at stadium drive...I love you all!!!
Sebastian – Kalamazoo, MI 3/1/2017
I have been going to your place for years with multiple vehicles. I would like to keep coming. I always go full synthetic, but your company recommends and prints the next oil change at 3,000 miles. This is not the case with synthetic oil, and I feel that is a bit dishonest. Full synthetic with the optimum filter goes way longer. I used to work for an automotive manufacturer, and it is common knowledge that is the case. I think this should be addressed, especially since other oil change places will have it on their stickers.
Brandon – Kalamazoo, MI 2/24/2017
My only complaint is that the process took much longer than 10 minutes. Other than that, the service was excellent.
Sheena – Kalamazoo, MI 2/23/2017
All the guys were very helpful and understanding
Kelli – Portage, MI 2/23/2017
I haven't gone to uncle eds in years. I needed an oil change really bad and they were on my way home. I don't go there because they always insist I buy more stuff and I spend way more than anywhere else. I think they take advantage of women not knowing much about cars
Jennifer – Galesburg, MI 2/13/2017
Tim and Michael were very helpful and courteous during my visit. The customer service is what keeps me coming back to Uncle Ed's
Wanda – Jenison, MI 2/11/2017
Great service and funny people â˜ºï¸
Alan – Paw Paw, MI 2/11/2017
Sam and Jacob awesome job, great work as always
Carolyn – Kalamazoo, MI 2/11/2017
Linda – Plainwell, MI 2/8/2017
My only complaint is the price was high for an oil change, dealership will complete the exact services for $35.00-$38.00. Unfortunately do to the cost I will not return.
The Manager Mike and his team were great.
Jacque – Bangor, MI 2/7/2017
Thank You for taking care of my Jeep
James – Kalamazoo, MI 2/4/2017
I appreciate the thorough checks for wipers and air filter but when I said all I want is an oil change, then they should stop trying to sell more. I felt they overreached by taking apart the components surrounding the air filter.
The experience was not high pressure sales by the staff, to be clear.
Shakeela – Kalamazoo, MI 2/2/2017
Stafff were very friendly. This will be the only place I come for an oil change
Olivia – Allegan, MI 1/16/2017
Great service,always friendly
Emily – Mattawan, MI 1/13/2017
The visit was very nice. The guys that worked in my car were able to answer and describe all my questions.
Brian – Millersburg, MI 1/9/2017
I stopped in for top off service ......Michael, Shelly and Tim all were very professional and helpful as usual!! They worked hard on the top off activities and informed me I needed radiatior fluid which I had topped off!! Very good visit!! I left with confidence my vehicle was well serviced......My Honda Odyssey is up to 379,650 Miles.....Uncle Eds has done all but 2 of my oil changes.......Car is running great!! Pressure is on Uncle Ed's to get me to 400,000 miles!!! I remember when 300,000 was the goal!! Great Job all of You!!!
Chelsie – Paw Paw, MI 1/8/2017
Service is always on their game
Mcayla – Kalamazoo, MI 1/4/2017
Kris G was awesome as always :)
Patrick – Kalamazoo, MI 1/3/2017
No wait. Good stuff.
Autumn – Kalamazoo, MI 1/3/2017
Sam and Eric were great!
Marcus – Oshtemo, MI 12/31/2016
Service was quick and pleasant as always. Wouldn't go any place else for an oil change.
Sean – Grand Rapids, MI 12/28/2016
Too expensive. More friendly service
Caitlyn – Gobles, MI 12/26/2016
Samuel and Tim were very helpful, they were the only two I interacted with
Stephanie – Kalamazoo, MI 12/24/2016
Very imformative and helpful. Always happy coming to this location. Car is safe and back on the road. Manager Samuel P was awesome!
Terry – Kalamazoo, MI 12/23/2016
No additional comments
Lindsey – Kalamazoo, MI 12/23/2016
Lauren – Kalamazoo, MI 12/23/2016
The whole team here was super friendly. Great customer service!
Suzanne – Oshtemo, MI 12/23/2016
Samuel p Andrew have and Timothy o were fabulous.
Very kind and prompt.
Jordan – Portage, MI 12/23/2016
Andrew did such a good job with my wiper blade. He took the old one off very gracefuly and put the new one on swiftly.
Debra – Kalamazoo, MI 12/17/2016
The team at this store was fantastic. Great teamwork!!
Lori – Kalamazoo, MI 12/13/2016
No comments. Very quick and courteous as always.
Kristin – Kalamazoo, MI 12/10/2016
Sam was awesome!!! Very understanding and accomodating. Michael and Ryle were excellent too!
Kelly – Highland, MI 12/9/2016
No suggestions, everything was great
Susan – Lawrence, MI 12/1/2016
Would be nice to have an Uncle Ed's credit card!
Brian – Millersburg, MI 11/23/2016
Sam and the crew did an excellent job again of providing great service!! Always look forward to bringing my Honda Odyssey in for an Oil Change with Sam on the floor I'm always well taken care of...Darrell and Connor were also top shelf in helping today.......The Odyssey is at 377,600 Miles....starting to think you guys may get me to 400,000!! That would be something!! Good job Uncle Ed's!! Merry Christmas!!
Nirodha – Portage, MI 11/17/2016
The manager Sam P and his staff was extremely professional and courteous. Sam took the additional time to diagnose a problem I was having with a turn signal and determined it was due to an incorrect bulb socket replaced by the dealership. Once he heard my teenager had a road test for his driver permit the next day (Sunday), Sam went out of his way to find the correct socket for me, including calling local junk yards. The part is a dealership only available part and the dealership was closed that day as it was a Saturday.
Rachel – Mattawan, MI 11/15/2016
Everything was great!
Brianna – Kalamazoo, MI 11/8/2016
Great service and fast
Claire – Kalamazoo, MI 11/6/2016
I really appreciate the friendliness and professionalism of your staff.
I wish, however, that your business stopped trying to get me to purchase unnecessary products or services. For example, I just had my serpentine belt replaced last month by a family member, and yet your technicians still recommended a serpentine belt replacement on my receipt. It's hard to trust a company so clearly out for more money, no matter how friendly and professional the individual staff people are.
Paulina – Paw Paw, MI 11/3/2016
Sam was a very good manager and handled his staff very well. Andrew was very diligent in his work. Both were very kind and caring. I felt very taken care of. They were both very knowledgeable about my car and were incredibly polite. Service is absolutely amazing. They did forget my screws on my tire to keep the air in. That is all
Jazmine – Kalamazoo, MI 11/2/2016
Every time I come in they are overly friendly and help out with any and everything. They are so down to earth and fun. Being a female I always feel comfortable coming here and I don't feel like they are just giving me information to take my money.
Lauren – Kalamazoo, MI 11/1/2016
Cheap and fast!
Olivia – Battle Creek, MI 11/1/2016
Nothing to add
Greg – Portage, MI 10/18/2016
Diana – Ann Arbor, MI 10/17/2016
Sam was very helpful
Jeff/Elise – Paw Paw, MI 10/10/2016
Very fast and thorough. Exellent staff, my new favorite store!
Kelli – Kalamazoo, MI 10/7/2016
Nice guys thanks.
Tracey – Kalamazoo, MI 10/4/2016
The Stadium Dr location has the best employees
Stacie – Kalamazoo, MI 10/4/2016
Samuel P, Riccardo P, and David N were fabulous! They took extra time and zip tied a hanging part on my car. Their service is just one of the reasons why I'll go back. Thank you.
Tracey – Kalamazoo, MI 10/4/2016
The guys went above and beyond with courtesy and through explanation of how my car runs vs how it would run better if I replaced some things.
Gracelyn – Kalamazoo, MI 9/28/2016
The guys were super friendly and efficient! I was very impressed with the customer service.
Kevin – Kalamazoo, MI 9/26/2016
Very helpful service, didn't try too hard to upsell and still gave me everything necessary
Josse – Kalamazoo, MI 9/26/2016
Charles – Marcellus, MI 9/12/2016
The staff was very professional and extremely friendly and up beat...
Dejenae – University Pk, MI 9/12/2016
The staff was extremely nice and answered all my questions. Fast and helpful
Kenneth – Mattawan, MI 9/10/2016
75% on return solely based on the fact I typically do my own oil changes.
Emily – Kalamazoo, MI 9/7/2016
Brian – Millersburg Michigan, MI 9/7/2016
Mike and Sam were excellent as usual.....They made sure they took great care of me and my Honda Odyssey.....It seemed to be about 97 degrees and humid.....both were sweating profusely.......a real scorcher of a day.....most folks would be irritated by that time as it was about seven in the evening ..... all bays were full and they did not skip a beat!! Any manager would be proud of the way they performed and their demeanor with customers........The Odyssey is over 374,000 miles......it has been showing a little wear lately.......thanks to Uncle Eds helping to keep it on the road I get a smile on my face every time I look at the Odometer! I always look forward to coming in to see the crew!! They treat me well!
Samantha – Kalamazoo, MI 9/2/2016
The guys were all very friendly and used words to help me (a non car enthusiast) understand what they were saying.
Kaylee – Paw Paw, MI 9/2/2016
Samuel and Michael took amazing care of my car, I am one satisfied customer! Will be coming back.
Shaqualia – Kalamazoo, MI 9/1/2016
You all are very helpful to first time users!
Shelly – Kalamazoo, MI 8/29/2016
Mike and Bryan did an outstanding job. Super friendly and courteous. Even though they were busy, they were still fast and friendly. I get free oil changes at the place where I bought my car, but I would rather go to Uncle Ed' s. I am involved during the entire process. I have no surprises. Great job guys! Keep up the good work!
Jenna – Kalamazoo, MI 8/25/2016
I receive wonderful service every time I come in! Sam and Joe were very nice, helpful, and informative.
Micah – Harper Woods, MI 8/24/2016
Everyone was Very helpful and personable
Jamie – Kalamazoo, MI 8/16/2016
Everyone was really nice
Trevor – Kalamazoo, MI 8/14/2016
Great guys at multiple locations, and work to help save me money when getting added on items.
Rajesh – Kalamazoo, MI 8/13/2016
Great quality of service
Patrick – Kalamazoo, MI 8/12/2016
Solid as always.
Frank/Donna – Oshtemo, MI 8/12/2016
I always get top notch service and I feel like the staff really cares about me and the service I get. They all are great!!
Alexander – Watervliet, MI 8/11/2016
I was very pleased with how knowledgeable and helpful they were. I felt they were very capable of servicing my old beast of a car. Above all they were friendly and helpful
Lynne – Kalamazoo, MI 8/10/2016
Brianna – Vicksburg, MI 8/10/2016
Positive vibes! Thanks!
Barbara/Lauren – Battle Creek, MI 8/3/2016
These guys were awesome! I've been having car trouble lately and they went above and beyond to see what the problem could be, giving possible solutions, walked me through the whole process step by step, and actually ended up fixing my car. I'll always go to this Uncle Ed's, great service, awesome people!
Alexis – Kalamazoo, MI 8/3/2016
My service was very good today. The technician and manager were helpful and friendly.service like this will bring me back in the future, thank you!
Stephanie – Delton, MI 8/1/2016
Love uncle eds!
Evan – Kalamazoo, MI 7/25/2016
Service was quick and easy.
Anthony – Portage, MI 7/25/2016
Polite, enthusiastic. Good job.
Thomas – Kalamazoo, MI 7/22/2016
John – Oakcreek, MI 7/16/2016
I live in Wisconsin and travel all the way to MI to visit Uncle Ed's. Your service is unparalleled. Thank you
Kenneth – Kalamazoo, MI 7/16/2016
Manager was overbearing in his attempt to educate and sell additional services having to be told multiple times that I was not interested. Attempted to use the coupons received in the mail. Told he was unable to accept them because I did not bring in the entire book. The book only states "Bring entire coupon book to received best possible savings" not that no saving could be had without it. This was a significant change from previous process and should have been made much clear. "For coupons to be redeemed the entire book needs to be brought in". The manager saw the torn coupons on the dash prior to the oil change and made no comment to address the need for the entire coupon book to be present. After the oil change he commented on the fact that he has had to tell a number of other customers about the need for the entire book. I was not given the opportunity to leave and return with the book. I had no option but to pay the full price. His actions were not supportive of your customer service standards.
The technicians were very professional, communicative with each other and represented your business very well.
Amy – Kalamazoo, MI 7/11/2016
The store manger and all the workers were extremely friendly and super fast. They worked together and communicated so well. We enjoy coming every time and will continue coming back without a doubt!
Brianna – Kalamazoo, MI 7/6/2016
Jacqueline – Kalamazoo, MI 7/5/2016
The guys were super friendly and helpful to me!
Robert – Kalamazoo, MI 7/3/2016
Excellent service, very willing to work with you on a budget.
Heather – Commerce Twp, MI 7/2/2016
Ashley – Kalamazoo, MI 7/2/2016
Honestly, the main manager is not very nice. He continually makes me and my husband feel like idiots all in attempts to sell us more. We recently moved to this side of town and this shop is the closest and based on our last business we'll now be spending the extra time to go to another location. I honestly can't believe he's been in his position for more then a month based on how he treats people. We're pretty middle class normal americans with a nice car and i continually feel like he treats us like complete dummies.
Erica – Portage, MI 7/1/2016
Sam, Josh, and Tom were very helpful and knowledgeable. I will definitely be coming back.
Karrie – Kalamazoo, MI 7/1/2016
Dakota was extremely thorough and very personable! I had Great service today. I feel confident in my car care because this attention to detail is not often found. Thanks Dakota!!!
Lauren – Kalamazoo, MI 6/30/2016
Amber – Kalamazoo, MI 6/29/2016
Great service, but really expensive. While I don't think the time it takes to service the vehicle is inappropriate, saying 10 minutes for it on the sign is unrealistic. I'll wait longer for good service.
Abby – Detroit, MI 6/28/2016
Very helpful service representatives.
Abby – Detroit, MI 6/28/2016
Very helpful service workers!
Alan – Paw Paw, MI 6/27/2016
The guys did a Great job,
Missed the No Tool, No Towels, Show Time over.
Brian – Millersburg Michigan, MI 6/25/2016
Sam and Mike provided excellent service on my "Top Off" visit......My Honda Odyssey is up to 369,724 Miles...........Uncle Ed's and the staff have done a great job for me on this car for over 16 years......It still runs great and I attribute a lot of that to the detail and pride Sam and Mike and all the other staff have taken in servicing my vehicle.......Sam also provided good information regarding the value of keeping the air pressure properly set on a vehicles tires........thx!
Leslie – Kalamazoo, MI 6/18/2016
We came in for an oil change because you don't require appointments unlike the useless dealership. We were politely greeted right away and promptly walked through a safety check. Sam and the other guys were very informative and personable. This was an extremely quick and easy oil change. We received excellent service and will come back to this location for future oil changes.
Cieara – Southgate, MI 6/16/2016
These guys were very awesome and polite! Each guy made me feel extremely safe about my vehicle and provided excellent customer service. This was a very speedy and enjoyable experience! I look forward to coming back to Uncle Eds! Thank you! Job well done!
Katie – Kalamazoo, MI 6/15/2016
All of the employees were very nice and enthusiastic. I'll definitely be back!
Avin – Kalamazoo, MI 6/13/2016
Send out some more coupons .. It is nice
Mcayla – Kalamazoo, MI 6/10/2016
Michael,, Sam, Kris, and Thomas were great,, and super friendly ! Thanks guys !
Emilee – Kalamazoo, MI 6/9/2016
Eric – Grand Rapids, MI 6/6/2016
Alexis – Sand Lake, MI 6/6/2016
Sarah – Kalamazoo, MI 6/6/2016
Megen – Kalamazoo, MI 6/6/2016
Sam was polite, knowledgeable and very nice in everything he did today.
Tracey – Schoolcraft, MI 6/3/2016
Vonnie – Portage, MI 6/2/2016
Nothing at this time.
Sabrina – Kalamazoo, MI 6/1/2016
Very good service
Connie – Kalamazoo, MI 5/25/2016
Staff did well.
Linda – Plainwell, MI 5/25/2016
Michele – Kalamazoo, MI 5/24/2016
Ryan – Gobles, MI 5/24/2016
Josh – Kalamazoo, MI 5/19/2016
This is the second time I have visited this location and once again I was not happy with the outcome. I was thinking the first time was a fluke, but I was wrong. For the second time, they ran out of the air filter I needed. The manager, Sam, clearly stated that their inventory showed they had it but with no success. The last time this happened, the manager gave me a price break on the wait and Sam did nothing to help with the inconvience. For the 25 dollars I paid for the air filter I would at least expect an apology, but it was just brushed off like nothing happened. The price I paid I expected way better service and speed.
Nick – Kalamazoo, MI 5/17/2016
I wished they didn't they to get you to do ever service available.
Lauren – Portage, MI 5/17/2016
none at this time.
Christina – Farmingtn Hls, MI 5/16/2016
Mike and Brian were awesome! Such a great help and helped me figure out my best option with a limited budget.
Joyce – Kalamazoo, MI 5/14/2016
Workers were awesom
Windi – Kalamazoo, MI 5/14/2016
Sam, Kris, and Mike were very friendly and professional. Great service!
Tammy – Kalamazoo, MI 5/13/2016
Julianna – Kalamazoo, MI 5/12/2016
Very nice & friendly & explained everything
Julie – Portage, MI 5/10/2016
I had a great experience. I feel safe being back on the road.
Heather – Kalamazoo, MI 5/10/2016
Samuel was awesome! Helped me shop for a new car on his phone while I waited. Most productive oil change ever!
Erika – Kalamazoo, MI 5/6/2016
Great service , great customer service
Frank And Shirley – Kalamazoo, MI 5/3/2016
The Manager, Samuel P and technician Brian P were most efficient , helpful and courteous . Much pleased with the service.
Brian – Kalamazoo, MI 4/28/2016
Jan – Kalamazoo, MI 4/28/2016
Rebecca – Garden City, MI 4/28/2016
Very friendly and helpful staff!
Gregory – Kalamazoo, MI 4/28/2016
The guys at this store are fast and professional. I've been to other uncle ed centers and this one is the best
Nicholas – Portage, MI 4/28/2016
Sam and Cyril were likable, and finished my service in a timely manner.
Julia – Waterford, MI 4/23/2016
Ten out of ten service. Wonderful will come back.
Gail – Kalamazoo, MI 4/13/2016
Everything was great.
Ashley – Kalamazoo, MI 4/12/2016
Very friendly. Great experience.
Kristen – Kalamazoo, MI 4/11/2016
The manager was fantastic and the guys working on my car were super friendly and helpful. I'm very glad I opted for this location and WILL be coming back to have the recommended additional services done. Thank you!
Becca – Kalamazoo, MI 4/5/2016
Samuel P is always so nice when I go in! He's really friendly and always has the coustomers best interest in mind, especially college students when they're on a low budget.
Chris – Marshall, MI 4/5/2016
Great service by Samuel P and Ricxardo p
Nicole – Kalamazoo, MI 4/5/2016
Chris – Kalamazoo, MI 4/3/2016
The shop manager (Samuel P.) is always extremely friendly and helpful. He continues to explain all options is always helpful is explaining/demonstrating different tasks.
Dustin/Alyssa – Battle Creek, MI 4/3/2016
My husband is a Member of the military and as such is currently deployed. Before leaving, he reminded me that our car was due for its routine service at Uncle Eds. However, as he has always been the one in charge of vehicle maintenance, going into this, I had no idea what to expect..
Although we typically utilize your Battle Creek location, upon finding myself with some additional time on my hands in the Kalamazoo area this weekend I tried your Stadium Drive spot. I was pleasantly surprised at just how easy the entire system is. Your team member proved extremely knowledgable and very helpful concerning all my car required. He walked me through each individual process, making appropriate recommendations for them all. I felt comfortable in their care and know what to expect going forward.
As a human resource worker, I deal extensively with human capital and am pleased to tell you that I would recommend services with Sam to anyone. I firmly believe in employing your frontline with people that fit your business culture further aligning your workforce to your overall objectives. Not once did I feel pressured to accept additional services from Sam, making it that much easier to sign my name on the dotted line at the end of it all.
Thank you for your continued commitment to providing excellent customer service. It really does mean something to your customers.
Shawn – Paw Paw, MI 4/2/2016
Brandon – Clinton Twp, MI 4/1/2016
The guys were great.
Adam – Bay City, MI 3/31/2016
The guy's did a fantastic job and the service was wonderful.
Ian – Kalamazoo, MI 3/31/2016
Good, quick, and friendly service. Manager is friendly and efficient.
Mary – Kalamazoo, MI 3/30/2016
Cyril was very professional and personable and did a great job without being pushy.
Nik – Kalamazoo, MI 3/29/2016
Good and fast
Nikita – Kalamazoo, MI 3/23/2016
Wonderful staff! :)
Anesha – Kalamazoo, MI 3/23/2016
Great service I always go to them
John – Kalamazoo, MI 3/22/2016
Marisa – Kalamazoo, MI 3/17/2016
Sam, Cy and Bryan did an incredible job on my car. I was suggested additional services and had my serpentine belt changed lickidi-split!
Great customer service and fair pricing
Mackenzie – Kalamazoo, MI 3/17/2016
Very friendly staff!
Leona – Kalamazoo, MI 3/11/2016
The manager and service technician were both friendly and helpful during our visit. They worked quickly and efficiently. My car has been getting better gas mileage since the fuel injector cleaning that was suggested and performed during our visit. :)
Bernard – Kalamazoo, MI 3/11/2016
Mike – Kalamazoo, MI 3/10/2016
Really helpful guys, James , Cyril, and Sam were super friendly and welcoming. I'll be back for sure!!
Lloyd – Three Rivers, MI 3/5/2016
Your Manager was phenomenal with his knowledge of various vehicles and his manners when talking to me and other customers that I could witness him engage. I went to Uncle Ed's because the sign says "10 minute oil change"... I was there for and just about an hour give or take 5 minutes. Once they actually started on my vehicle it went rather quick, but it was the convience of the advertisement that was the purpose of my visit.
Mandy – Mattawan, MI 3/4/2016
Fred – Kalamazoo, MI 2/25/2016
Excellent Service and Technicians really care about Vehicle.
Hollen – Paw Paw, MI 2/20/2016
Everyone was very friendly and helpful.
David Or Wendy – Mattawan, MI 2/14/2016
Hannah – Richland, MI 2/13/2016
Very friendly service, and I didn't feel pressured to buy anything I couldn't afford at the time (i.e.; air filter).
Monica – Kalamazoo, MI 2/12/2016
Amanda – Portage, MI 2/11/2016
As always I had a wonderful experience! This is the only place I take my vehicle for routine maintenance!
Lou – Mattawan, MI 2/9/2016
Seemed ver knowledgable.
Jeff – Kalamazoo, MI 2/9/2016
Always fast & efficient! Thank you
Nathan – Kalamazoo, MI 2/8/2016
The service was delivered in friendly fashion, though the entire procedure took 45 minutes. Additionally, I am unsure if the transmission fluid was checked. Since I pre-paid for a future oil change (at a discounted price) from here, I will come back one more time but will likely look somewhere else after that.
Susan – Kalamazoo, MI 2/6/2016
Once again, I had a great service experience. I was actually the lst car that pulled in at the time...three more came after, and the staff was just as friendly and attentive to them as well.
Matt – Kalamazoo, MI 2/6/2016
The cost was outrageous. I had the oil changed on my Toyota RAV4 this morning for $31 (after an $8 coupon). This oil change was over $90! According to my receipt I paid $69 for the oil change, and paid additional for the oil and filter. So what does the $69 actually cover?!? At this cost I can't afford to come back! It's not worth it when I can get the exact same service for a third of the price!
Julien – Kalamazoo, MI 2/6/2016
That Sam and C.y. thoes to guys are amazing they were the only two in the shop and they had me in and out with cars in shop and waiting out back great service guys
Janet – Frankfort, MI 2/3/2016
Excellent service. Perhaps they could use more staff at this location. Seemed to be working with two new young employees and the assistant manager with 3 bays full.
Mariko – Kalamazoo, MI 2/1/2016
I pulled in close to closing time and offered to come back a different day; however, the employees working (Sam and Eric) were more than happy to accommodate me for both an oil change and a transmission flush. One reason I continue to use Uncle Ed's is because they hire a high number of Veterans. Another reason is because the staff is ALWAYS friendly, dedicated to excellent client service and willing to go above and beyond. Both Sam and Eric were wonderful to work with and because of their unparalleled client service, I will continue to choose Uncle Ed's and encourage others to do the same.
Electric – Kalamazoo, MI 1/18/2016
guys did fine
Anthony – Kalamazoo, MI 1/17/2016
The technician was very helpful and very knowledgeable!
Salina – Kalamazoo, MI 1/16/2016
Overall very happy and impressed with not only the level of customer service, but the efficiency and knowledge of the service guys. No complaints at all!
Mark – Kalamazoo, MI 1/16/2016
Was charged $7.50 for a skid plate removal. Was not told about that charge ahead of time. Overall the oil change cabin filter and one wiper blade was well over $200. That seems very high to me.
Jewell – Kalamazoo, MI 1/14/2016
The staff was amazing. Best time I've ever had getting an oil change.
Faron – Kalamazoo, MI 1/9/2016
Service is always excellent!
Ian – Kalamazoo, MI 1/7/2016
Great service-Professional, friendly, informative and timely service technician.
Jared – Berrien Ctr, MI 1/6/2016
The crew of the Stadium Drive location are second to none. Samuel and his team always go above and beyond to make sure that I'm getting top quality service. While the location is convienently located by my work, I would be more than happy to drive an extra distance just to have the peace of mind knowing I have these guys looking out for my vehicles well being. As someone who works in the customer service industry; Samuel not only exceeds any expectation of what a manager should be, he is the model of what a company should base the ideal manager on. You get what you pay for and I know that every penny is worth it.
Dale – Kalamazoo, MI 12/31/2015
Manager did a great job even pointing out worn belts on my daughters car. I brought it back two days later to get the belts changed. I did observe a customer wait 25 min. In bay one next to me while the other two bays were worked on. She seemed ok but that seemed long to me. Just an observation.
Yasmin – Kalamazoo, MI 12/30/2015
Holly – Kalamazoo, MI 12/22/2015
All of the gentlemen working this day were fantastic and made my time there very enjoyable, and even entertaining!!
Liz – Kalamazoo, MI 12/17/2015
Love, love, love the Uncle Ed's team. They're the reason I pass by the "cheap oil change" signs and drive in your doors.
Jeremy – Schoolcraft, MI 12/12/2015
The guys were kind of goofy, but joyful. They clearly like what they are doing, and how they were doing it.
Anelle – Kalamazoo, MI 12/12/2015
Great service. Efficient and quick
Kathy – Kalamazoo, MI 12/9/2015
The reason the oil change took longer than usual was because replacing the license plate light took longer than expected and the oil filter was in an awkward place.
Cara – Kalamazoo, MI 12/9/2015
Joe is a great addition to this store. I was always satisfied when I went to Uncle Eds on Columbia in Battle Creek. However not so much since I have lived in Kalamazoo. Joe and his tech tonight has given me renewed confidence in Uncle Eds once again.
Cara C Vining
Donald – Kalamazoo, MI 12/9/2015
Mark – Battle Creek, MI 12/8/2015
No additional comments.
Kari – Richland, MI 12/7/2015
very friendly staff!
Wanda – Kalamazoo, MI 11/30/2015
Had a great experience!
Brian – Kalamazoo, MI 11/29/2015
Today was another "A" performance by Sam assisted by Bryan. I came in for a Top Notch service and the work was executed very professionally. Sam has my full confidence that all aspects of my vehicle will be assessed and addressed.......today was no different than previous visits......perfection.........Sam and Bryan both add great communication skills to the mix and make it a pleasure to interact with them as well.........362,600 miles on my Honda Odyssey and still running smoothly! Thanks Uncle Eds!
Tracy – Kalamazoo, MI 11/24/2015
The employees were completely friendly
Susan – Lawrence, MI 11/18/2015
Have come back to the Stadium Drive Uncle Ed's each and every time!
How about an Uncle Ed's Credit Card? Would be very helpful!!
Amy – Burr Oak, MI 11/11/2015
prices are a little high
Douglas – Kalamazoo, MI 11/11/2015
Alexis – Kalamazoo, MI 11/6/2015
Service was great but I told them twice I needed them to fill my tires and they failed to do so and unfortunately I didn't realize until I was home. It was pretty much the only reason I went there. I know they were busy but now I have to go do it again.
Johnny – Kalamazoo, MI 11/2/2015
Destini – Kalamazoo, MI 10/31/2015
I love uncle eds! They have really awesome customer service
Josh – Kalamazoo, MI 10/31/2015
They had to go buy an air filter that cost 9.95 and they were going to charge me 24.95 for it. I understand we all have to make a living but seriously? Also, my hood came undone as I drove away. They never attached it properly and the wind almost blew it up while I was driving.
Patti – Kalamazoo, MI 10/29/2015
The team approach to an oil change at Uncle Ed's reminds me of those old gas station commercials where one guy was pumping your gas and the other was washing your windshield. I really like coming here.
Kirk – Fenton, MI 10/28/2015
Speedy service. Never knew I had a cabin filter till Cornelius checked and replaced it for me.
Tashia – Kalamazoo, MI 10/28/2015
Great topnotch service.
Ryan – Vicksburg, MI 10/28/2015
Great service. Very fast.
Norma Jean – Mattawan, MI 10/18/2015
Went in to have a headlight changed.
Linda – Kalamazoo, MI 10/17/2015
Tech needed to speak slower to be heard clearly during light check
Brian – Kalamazoo, MI 10/15/2015
Sam has provided me excellent customer service every visit I have made to Uncle Ed's in the past several months! He goes the extra mile to give me valuable information to keep my car running top notch. I appreciate his professionalism. It keeps me coming back plain and simple. His assistant was Bryan today and he also provided great service......he was very attentive to details and communicated in a very positive and professional manner. They were a great pair to have working on my vehicle today. My Honda Odyssey is now at 361,061 miles. All but two oil changes have been executed by Uncle Eds......What more can I say about your great performance......Thank You
Patricia – Kalamazoo, MI 10/10/2015
Sam P is my service advisor. He keeps me coming back. He is very friendly and knowledgeable and answers all of my questions. I love my Stadium Drive Uncle Eds. All the staff is great.
Kayla – Chesterfield, MI 10/9/2015
Samuel, Cornelius & Evan were all very helpful and polite.
Summer – Kalamazoo, MI 10/9/2015
Everyone was very friendly and very informative.
Jared – Kalamazoo, MI 10/9/2015
Vary fast and nice. I love comming here
Vicki – Kalamazoo, MI 10/2/2015
Seems to take longer then it needs to be
Kyla – Ann Arbor, MI 10/2/2015
more women on staff
Jesus – Kalamazoo, MI 10/1/2015
Amanda – Kalamazoo, MI 9/27/2015
I am always pleased with the service I get at UE.
Sue – Kalamazoo, MI 9/26/2015
I have been Extremely satisfied with Uncle Eds for many years. I use my dealer for major service and you for everything else. You keep my Jeep in peak condition. Many thanks:)
Anne – Kalamazoo, MI 9/25/2015
The service advisor Darrell was very friendly and got me taken care of quickly, and efficiently. I will definitely return for excellent service!
Jessica – Portage, MI 9/24/2015
Awesome fast service, super nice staff and got me taken care of with what I needed!
Andrea – Lawton, MI 9/19/2015
Sam and Cornelius were very professional and friendly. Great service as always!!!
Jason – Kalamazoo, MI 9/18/2015
Wonderful customer service.
Mark – Kalamazoo, MI 9/12/2015
There were two guys there. One was named Cornellius, and Sam. Sam berated Cornellius the entire time I was there. He yelled at him, was rude to him and it was very uncomfortable. I think someone should look into this further. I have been using you guys forever and have always received outstanding service and friendliness this was a first.
Jarrett – Mattawan, MI 9/11/2015
Dennis – Kalamazoo, MI 9/9/2015
Appreciated the $5 off coupon for returning to Uncle Ed's
Rainer – Portage, MI 9/9/2015
fast, friendly, efficient, rather expensive but checked the air and cabin filters I didn't know needing replacement.
Paulette – Kalamazoo, MI 9/9/2015
Love getting coupons
Jim – Kalamazoo, MI 9/9/2015
I had discount coupons in my email. Love to save money.
Maria – Kalamazoo, MI 9/6/2015
Great survive as usual from Darrell, Demetrie and Samuel. Super friendly
Jasmine – Kalamazoo, MI 9/5/2015
Technicians are always incredibly friendly and professional. Other than my actual uncle Uncle Ed's is only place I trust to get my oil changed.
Edward – Kalamazoo, MI 9/4/2015
All service guys Cornelius, Darrell and Demetrie were very courteous professional and Fast!
Abigail – Chesterfield, MI 9/3/2015
Bryan and demetrie were standing out side waving and were extremely friendly!
Demi – Marcellus, MI 9/3/2015
Excellent service, very informative
Chloe – Kalamazoo, MI 8/25/2015
First of all, I will be returning to Uncle Ed's in the future but not the one on Stadium Dr. The store manager was the rudest and cockiest employee I have ever dealt with at an Uncle Ed's.
He told me about my oil leaks. I told him that my car has nearly 300,000 miles on it and getting it fixed would cost more than the car was worth and that I don't even go through enough oil for it to be a huge financial strain. At first this was fine but he kept coming back and lecturing me on it. He got really cocky and said, "ok you really need to get that fixed because you are leaking oil all over the road and that's really bad for the environment." I said "but my car is fine because I check the oil regularly and keep it topped off." Of course he argued with me some more. He was like well you are making a conscience decision to hurt the environment. He kept lecturing me even though I said that I didn't want to get it fixed a couple of times. I even made it clear that I was offended but he wouldn't stop. Any time he came back he would give me another lecture. Anytime I tried to stop him he would over talk me. Eventually I just told him, "look, I come to Uncle Ed's regularly and usually when I talk to the guys about my leaks they just agree that it is not worth the money to fix it and that their cars have them to. It's perfectly normal to have leaks when you have nearly 300,000 miles." He says "well I'm the store manager and I see cars everyday so I'm just letting you know what I see." Even after that he wouldn't drop it. He even had the nerve to write down a mechanic that he knew who might be able to help me out. How many times do I have to tell this guy that I'm not going to get it fixed. He just wouldn't stop pushing his unwanted opinion even though I made it clear that I didn't want it. I remember at one point he gestured to one of his employees and said, "he, knows how bad it was leaking..." in a rude tone. And I said, "I know that its bad but I also know how much oil I go through and its not enough for me to be concerned." Wouldn't drop it. Tried convincing me that I was spending more money on oil top offs over time than I would just to get it fixed up front. And I said, "I don't think I do." He gestured over to his employee again and laughed about it. His employees were great, by the way and I really mean that. But he was a bully and I couldn't get him to stop drilling me so I won't go to that place again. I have had great experiences at the one on Sprinkle Road. Also, they were working on changing my oil for like 30 min after starting. It was the longest oil change. Plus I had to listen to that manager rant about me making the wrong decision the whole time. Right before I left he said, "I didn't mean to offend you or anything..." Well after that had been established. He just had to be right so he put off apologizing until he had gotten every last word in.
Mandy – Mattawan, MI 8/24/2015
Ease of use and polite service
Rachel – Kalamazoo, MI 8/23/2015
I have been to a couple different car shops in Kalamazoo, but I have never been as satisfied as I was today. The manager, Sam was very friendly and went above and beyond to make sure that I got everything I needed in one visit. Shaun was also there and introduced himself, overall I was surprised and very happy to have had such a friendly staff that truly show to enjoy what they do. I will always return to this location.
Lakeisha – Kalamazoo, MI 8/22/2015
You guys are awesome...keep up great work
Karina – Kalamazoo, MI 8/21/2015
None. Excellent service!
Daniel – Sault Ste Marie, MI 8/19/2015
I had an unfortunate event turn into a positive experiance when I visited Uncle Eds. My oil cap was dropped into my engine and after not being able to find it the thought was that it had dropped through, the employees got me a new cap and sent me on my way. However, after driving away my oil cap shot out and punched a hole in my radiator. I took my vehicle back to Uncle Ed and was met with nothing but help. The managers Samuel P. and Joe Delaney not only assured me that my vehicle would be fixed at no charge they immediately when to work looking for a repair shop that could fix it the same day. So my bad situation turned out to be a positive experience thanks to their excellent customer service.
Kellie – Kalamazoo, MI 8/19/2015
Professional, informative, and quick service.
Ashley – Kalamazoo, MI 8/19/2015
everyone was very friendly today.
Morgan – Buckley, MI 8/18/2015
You guys are a little expensive for my liking, but everyone was sure to introduce themselves to me while providing the oil change. They all were very tentative to the needs of my car and it was nice to see a sense of humor amongst the staff. Gave a friendly atmosphere.
Katelyn – Kalamazoo, Mi, MI 8/15/2015
Was very well treated. Will be coming back.
Brian – Kalamazoo, MI 8/14/2015
Sam did a top off service for my BMW 2001CI. I love the car and trust Sam with servicing it!! He has been excellent in all my stops at Uncle Eds. I look forward to his work and service on my vehicles. I know it will be done right and if I need additional information or help it will be given with great customer service as his goal! Thanks again Uncle Eds for doing great work on my vehicles!
Monica – Kalamazoo, MI 8/14/2015
Everyone was very helpful
Cheryl – Kalamazoo, MI 8/12/2015
been using you guys for years.
Norma Jean – Mattawan, MI 8/10/2015
I am always treated very well when I take our cars for an oil change at Uncle Ed's. I always return there for that reason!
Alan – Paw Paw, MI 8/10/2015
Sean the new guy, did a great job of presentation, covered everything well,
right down to the wipers, cleaned windshield very nicely,
Darrell as always very professional with the follow up ,
Show Time Over,
Alan – Paw Paw, MI 8/10/2015
They always go through a great routine,
show times over!
Alan – Paw Paw, MI 8/10/2015
Guys and gals always go the extra mile,
Treasure – Kalamazoo, MI 8/7/2015
Treated me very well great customer service!
Andrew – Kalamazoo, MI 8/6/2015
I appreciate the attention to detail, knowledge, and speed of the technicians at Uncle Ed's. I go to the same store every time. Excellent service experience!
Brian – Kalamazoo, MI 8/5/2015
You folks are very familiar with my 2000 Honda Odyssey.......It's almost at 358,000 miles......Wow.....I believe great service from Uncle Eds is in part very responsible for the longevity of my vehicle! It still runs great.....Sam is doing a superb job of answering my questions and providing suggestions for my vehicle.....I like his serious approach to his work...He has my full confidence great service will be provided. He runs the shop well. ....It's why I'm back again!! Thanks again Uncle Eds from an exceptionally happy customer!
Jacob – Paw Paw, MI 8/5/2015
great customer servicce
Emma – Kalamazoo, MI 8/3/2015
Samuel P and Demetrie W were great and extremely friendly and helpful!
Houston – Kalamazoo, MI 7/22/2015
I was very unhappy about the price and when I called they said I picked the most expensive one when I did not.
Kari – Kalamazoo, MI 7/20/2015
very fast and easy!
Daniel – Kalamazoo, MI 7/20/2015
Friendly, professional, efficient
Joe – Portage, MI 7/17/2015
The more I visit the more I'm convinced that the employees get incentives to sell add on services. I've been to several locations and this one was slow although it was extremely hot and humid out so I will give a pass on that. The manager seemed a bit frustrated with the help but they were working hard.
Stephanie – Delton, MI 7/15/2015
Love those guys. They were unusually quiet today, but still very professional and did the job! We even brought donuts to share!
Monty – Kalamazoo, MI 7/10/2015
Everyone was very nice and they all seemed to enjoy working together which reflected in the service to me.
Wanda – Kalamazoo, MI 7/10/2015
I always have a good experience during my visits.
Donald – Kalamazoo, MI 7/8/2015
$102.39 for a full synthetic oil change and oil filter is way over priced and that's the price after that gave me a $10.00 discount.... I will never use or recommend uncle Ed's ....
Bryce – Kalamazoo, MI 7/5/2015
No additional feedback
Ann – Kalamazoo, MI 7/3/2015
I have had wonderful service for many years. Keep up the good work and coupons coming!
Patti – Kalamazoo, MI 6/29/2015
Getting my car serviced has always been a low priority and not a pleasant task for me to manage. Since Uncle Ed's makes these mundance tasks so much fun, I don't mind making sure I take good care of my car! Thanks!
Brian – Kalamazoo, MI 6/28/2015
Sam and Dean both provided excellent customer service. Sam has serviced me twice and he already has my complete confidence! Dean also provided effective verbal feedback on my tire pressure. Both are very good communicators......It was a very positive experience today with Uncle Ed's staff! My Honda Odyssey is at approximately 355,500 miles......This past week I drove from Kalamazoo to Pittsburg then to Milwaukee and then to Detroit and back to Kalamazoo with no issues. Thanks again Uncle Eds for 15 great years of service on my Odyysey.
Ryan – Portage, MI 6/19/2015
Kyle – Kalamazoo, MI 6/18/2015
The techs here are very informative great people persons. Very relaxed and professional. I will come here everytime!
Jenny – Kalamazoo, MI 6/13/2015
Love – Kalamazoo, MI 6/13/2015
Excellent service. Staff are friendly and helpful. Worked with me to take into account past service history and needs for service today.
Daniel – Big Rapids, MI 6/12/2015
The service technician was very rude during my visit, harassing me beyond the typical service pitch. "Come back in if you get a ticket for that [rear upper break light] and we will fix it for you". This is beyond offering a service, it's intimidation of unknowledgable customers and I will not put up with it again.
Niketh – Kalamazoo, MI 6/8/2015
Not satisfied as they were not able to replace the headlight bulb .
Bill – Mattawan, MI 6/8/2015
I like to go to Uncle Ed's for oil changes and other similar work since the techs don't treat me like a dumb girl. I appreciate the professionalism.
Shilah – Kalamazoo, MI 6/4/2015
Sam and Darrell Are awesome! They went above and beyond!! Thanks guys!
Joycelyn – Kalamazoo, MI 5/29/2015
Karrie – Kalamazoo, MI 5/21/2015
The technicians introduced themselves but I didn't think either one was the manager. I usually get a light check, they usually check my wipers, my tire pressure was checked but I'm sure they weren't filled with their usual substance, just air. I thought I was due for more service but I wasn't sure. And I still don't know because they didn't go over anything with me. I'd have thought I'd have a little more attention to detail given that there were no other cars in there at the time. Everything seemed kind of rushed. Highly irregular and this is the first time this has happened.
Brandon – Kalamazoo, MI 5/20/2015
Car wash would be nice
Karole – Kalamazoo, MI 5/17/2015
Always so polite.
Stacy – Stryker, MI 5/12/2015
Everytime I get an oilchange at Uncle Ed's, the technician is trying to sell me on about 5 different things my automobile "needs". I have a mechanic for that. This company advertises 10 minute oil changes, that hasn't happened with me yet. It takes 10 minutes just to get through the shit the technicians trying to sell me. Most times I just need an oil change, not a radiator cap or air filter or oil cleaner or oil additives or specialty fluids. Stick to the basics Uncle Ed, most people who take the time to get their oil changed know what their car needs! For those who don't, well keep selling them what they don't need then. I will be back again, and will have to explain myself, I just need a quick oil change. After all your 30 minute oil change is faster than most other places and time is money! In the future, just ask a customer if they want something extra done, don't feed them BS just for sale purposes. The truth is I hesitate going to Uncle Eds because I know it going to be a high pressure sales pitch I don't want to fucking hear! Honest feedback is the most helpful feedback, Thank you!
Andrea – Grand Ledge, MI 5/10/2015
Awesome guys . Samuel and Eric L were very helpful
Seth – Kalamazoo, MI 5/9/2015
Dustin was awesome, super friendly, and sold me on a bunch of stuff I normally wouldn't have bought â˜º.
Valerie – Kalamazoo, MI 5/7/2015
Paul – Kalamazoo, MI 5/4/2015
Pam – Battle Creek, MI 4/28/2015
The company I ought my car from provides free oil changes for as long as you own the vehicle... BUT... I've taken my cars to Uncle Ed's for many years before this purchase, and there was absolutely no comparison at this dealer to the service I've gotten from you! Even though it costs more and I have to listen to the "Up-Sell" pitch, I'll choose Uncle Ed's!
Kristie – Kalamazoo, MI 4/28/2015
Feeling safe and accomplished, thank you!
Meredith – Marcellus, MI 4/27/2015
Melissa – Kalamazoo, MI 4/24/2015
Sam, Malik and Demetrie did an outstanding job today! They did a great job explaining everything they were doing as well as giving me suggestions for future visits! I am definitely coming back and am very satisfied with my service! Thank you guys!
Alan – Paw Paw, MI 4/13/2015
The guys did a great job as always,
Showtime Over, Al
Theresa – Kalamazoo, MI 4/11/2015
Manager was extremely rude and argumentative to an employee in front of me and my daughter. He was very unprofessional. The tech who received the verbal abuse performed my oil change and was very friendly and professional.
Lyndie – Vicksburg, MI 4/10/2015
Staff was very friendly made me feel like family we will be back in 3,000 miles!!!
Suzanne – Kalamazoo, MI 4/10/2015
Always wonderful service!! Thanks Sam P, Lucas C, and Charles P!! Friendly, fun, and helpful.
Bryan – Kalamazoo, MI 4/4/2015
While the technicians were very prompt they didn't seem too educated in what they were doing as one of the technicians tried to replace my cabin air filter and broke clamps that hold the hydraulic assembly in the glove box. The manager of the store attempted to put it back on but basically tried to pass it off as the people who did my last cabin filter change were the ones who broke it, and it was no big deal that my glove box crashes open now. To make matters worse, they over inflated my tires to 32 psi when the recommendation on the inside of the door clearly states to inflate to 29 psi so I mentioned that my tire light was on and the only time that has ever been on was when it was -20 and they said well it will go off after you go down the Rd. So that is exactly what I will be doing and will never ever go back, I am not a picky person in the very least but 150.00 for an oil change is terrible and if I'm going to pay that price please don't try to rush and break things without fixing it or making it right somehow.
Elizabeth – Allegan, MI 4/2/2015
Tried to tell me that my car that only has 12500 miles on it had sludge build up in the oil and wanted me to spend another $20 to have it cleaned. Then not even 5 minutes later the same guy was at the next car over telling them the same thing, what crooks! Then trying to get me to change my air filter which wasn't hardly dirty and I live on dirt roads, which I told him and they kept pushing that I change it. Their 10 minute oil change turned into about 45 minutes.
Judy – Kalamazoo, MI 3/30/2015
I needed an air filter not on hand & I was told where I could get it and the Uncle Ed's men put it in for me. Very helpful.
Dylan – Kalamazoo, MI 3/10/2015
I like how they did not try to sell me anything that I didn't need. They checked my air filter, showed it to me, and said it looks good and put it back in my car.
Calvin – Vicksburg, MI 3/7/2015
The Assistant Manager Lucas introduced himself to us as did the other technicians who were there at the time. The service they provided was polite and professional. My wife and I really enjoyed them talking to each other and going over their checklists verbally as they did them. The ambience was fun. The technicians and Assistant Manager Lucas enjoyed their jobs and it was a positive environment. Our daughter Sasha Richmond also has here car serviced at an Uncle Eds location in the area. Please thank Lucas and the other technicians who were there today Saturday 7 March 2015 at 2:07pm. Build your people and they will build your business for you. They gave awesome customer service. Thank you again... ^_^ Cal & Alicia Richmond Jr.
Shannon – Kalamazoo, MI 3/6/2015
While I was pleased with my service, it was not the level of service I have received in the past at this store. I was asked the basics, but no more. The only interaction with the technicians was what was needed. In the past, the technicians were very friendly, chatting with me throughout my time at the store, even when I stopped in at a high volume time.
The current staff did just enough to get by. Their demeanor & attitude showed that they were just going through the motions; doing what they were trained to do, but nothing more.
Tara – Kalamazoo, MI 2/27/2015
I am always pleased with how friendly the staff is and how quickly they work.
Kristi – Portage, MI 2/26/2015
The guys are always very helpful and friendly. I don't like the high pressure sales on all the other services. I am capable of reading what you recommend, but if I am there for an oil change, its just an oil change. Also, it took over 40 mins for a simple oil change. There was way too much talking between the guys.
Tom – Kalamazoo, MI 2/25/2015
I brought in a second car that very day and did not get the 1/2 half off.
Saturday 2/21/15. WHY??
I have the receipts.
Blayne – Mattawan, MI 2/16/2015
Fantastic service, I would absolutely come back!
L – Kalamazoo, MI 2/15/2015
Several of the technicians as well as the manager attended the school that I work at. They were all upstanding students during their school years and they're the same now. I attend this particular Uncle Ed's because of the former students. It's great to see young people from the area doing positive things in society.
Ricky – Gobles, MI 2/9/2015
Manju was very professional,informational A+ service. We will be coming back in the future thank you for your very polite an friendly service. Manju, Nathen,Rochell,Gregory you guys make a awesome team :)
Mike – Kalamazoo, MI 2/2/2015
Tech Lucas was very nice and clean. Very friendly and explained everything
Kalissia – Kalamazoo, MI 1/31/2015
Everyone was professional and friendly. I enjoyed the experience here.
Megan – Kalamazoo, MI 1/26/2015
These guys were great Greg was very helpful with my issues and made sure that my needs were met and my problem was solved befe I left and kept me updated throughout the whole process. Cameron and josh were extremely friendly I will continue to bring my cars here for a long time
Brian – Kalamazoo, MI 1/24/2015
You guys rock! I was cracking up while you guys were doing your verbal checks. I can tell you enjoy your jobs...and when people enjoy their jobs they give 110% I hope Gregory,Nathan, and Joshua are here everyone I come in!!
Travis/Angel – Allegan, MI 1/23/2015
Lucas, Cam, Greg and Demetrie were all stellar technicians and go above and beyond their responsibilities to help their customers out and ensure customer satisfaction.
Lisa – Kalamazoo, MI 1/22/2015
I have been a regular customer at Uncle Eds Drake Rd location and Uncle Eds Stadium Dr location for the past 15 years. I always get my oil changes done at Uncle Eds because the service teams are wonderful to work with. They are very friendly and professional. I have had two issues over the past 15+ years and the managers have been great to work with to get it resolved to my full satisfaction. I visited the Westnedge location a couple of times and had great service there also. This shows me, as the customer, that Uncle Eds hires solid people. Thank you!! Lisa Clark
Josh and Nathan thank you!
Ed – Portage, MI 1/13/2015
Good overall experience, excellent management.
Brogen – Kalamazoo, MI 1/5/2015
The manager Greg and the technician Cam were both great! Very knowledgeable and assured me that the oil filter I was purchasing was the correct filter for my Saab after having an issue with this before. Thanks a lot, team Stadium drive!