Back to Oil Change Service Locations
Experience Michigan's Best Oil Change right here in Kalamazoo. Conveniently located on Gull Road, M-43 (a short 10-minute drive from the Kalamazoo Institute of Art), our friendly and knowledgeable technician staff will service your car, truck, or van with a fast and professional oil and oil filter change. But that's only the beginning!
It was a wonderful experience, you all helped me with me piece of crap car and answered all questions I had.
Julia – Byron Center, MI 11/7/2018
All great. Thanks!
Anne – Kalamazoo, MI 11/7/2018
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Kelli – Galesburg, MI 12/12/2018
The crew is very friendly and efficient. They take the time to advise me about what my car needs and why. I feel almost like family.
SCOTT – HICKORY CRNRS, MI 12/11/2018
Sebastian went well beyond what I expected by doing some extra work on my front blinkers. I was very impressed.
Maranda – Richland, MI 12/10/2018
Service is great, quick service.
Greg – Kalamazoo, MI 12/9/2018
Did not wash windshield or check any fluids or air filter. The service was extremely slow. They were busy but didn’t seem organized at all. I just wanted out of there after waiting so long or I would’ve said something. I will go through a different location for top off service at some point. I take all 4 of my cars to Uncle Ed’s and this manager was the worst I’ve seen.
Tony – Kalamazoo, MI 12/9/2018
all is good
Nichole – Galesburg, MI 12/7/2018
Very helpful an freindly
Jacquelyn – Richland, MI 12/3/2018
Excellent customer service, fun & helpful crew - wouldn't go anywhere else!!
Bryan – Kalamazoo, MI 12/2/2018
Terrible experience. I had a $50 or free conventional oil change coupon that after the service was complete I was told wasn’t usable, but they couldn’t tell me why. I told them it was and I wasn’t paying full price. They ended up giving me $50 off but the following items weren’t done properly or at all
Tire inflated: we agreed upon 35 psi, they wrote down 32, actually took air out to get to 32, I notified them of the error, they didn’t fix.
No sticker for next oil change given.
No washer fluid refill.
It says I was low on oil, they told me it was full but dirty, what’s accuarate?
My wiper blades were not checked
I didn’t see them ever check trans or power steering fluid.
I was told one price, gave cash, then was told it was more.
These were just the items that I caught that weren’t done right, I’m scared to think what else was done wrong.
Randy – Richland, MI 12/1/2018
The reason I went to Uncle asthma what's because all the other oil change places at 8 to 2 for our way reason being because they don't have many employees I was very impressed with the amount of employees which allows customers to get in and out quickly very impressed with the Gull Road Kalamazoo Michigan location
Derek – Kalamazoo, MI 11/30/2018
the crew here always takes care of me.. Sabastian, Calob, Zach, and Noah work great as a team...fast and accurate every time...thanks guys!
Michelle – Kalamazoo, MI 11/27/2018
Good job on service
Mohammed – Kalamazoo, MI 11/24/2018
Sebastian and Ryan were great!
Benjamin – Fennville, MI 11/21/2018
Greg – Kalamazoo, MI 11/18/2018
The price is getting a little steep, if I didn’t have any coupons I probably don’t go.
Angelina – Kalamazoo , MI 11/18/2018
Calob & Ryan were very noligabal & helpful & friendly. I am very pleased with the service they provided.
Stan – Kalamazoo, MI 11/16/2018
George – Richland, MI 11/14/2018
the time I picked to get my oil changed they happened to be very busy. I told them I only had so much time but they finished people in front of me and still finished my oil change just in time for me to make another appointment I had to get to. Outstanding Service!
Robert – Kalamazoo, MI 11/13/2018
Beth – Delton, MI 11/11/2018
I receive excellent service each time I go to Uncle Ed's - I am a loyal customer!
Michael – Kalamazoo, MI 11/9/2018
$150.00 for an oil change is outrageous. I paid just over $50.00 for my last full synthetic oil change at Tuffy. And I didn't have to listen to some wannabe mechanics yelling "check" to each other. What a ridiculous ripoff.
Kurk – Portage, MI 11/8/2018
Great service in record time today!
Rick – Kalamazoo, MI 11/4/2018
They were awesome...
Nicholas – Plainwell, MI 11/4/2018
Super friendly and kind staff, fast service.!
Eric – Kalamazoo, MI 10/25/2018
Brian, Ryan, and Calob took excellent care of me and had great customer service, along with being quick and helpful.
Denise Paul – Kalamazoo, MI 10/23/2018
I went in for a simple oil change. The technician tried selling me on everything. I had to say no thank you to all of the extras. I knew I needed a new headlight and was headed to an automotive store right after the oil change. He finally backed off and then made a comment about how I wasn’t going to be able to change the light because of the difficulty. Just because I’m a woman doesn’t mean that I can’t follow direction or solve a mechanical problem. I finally caved and let him add in the cost of the air filter. But of course he didn’t carry that air filter and we had to wait for it to be delivered. I could have saved myself time, money, and disrespect by changing the oil myself which is what I intend to do from now on.
Cris – Kalamazoo, MI 10/23/2018
Caleb and his crew were professional, polite and very helpful - gave very detailed recommendations. There is genuine pride and care in delivering the best possible service. I can see why my daughter uses this location and referred us here.
Melissa – Kalamazoo, MI 10/22/2018
I'm a frequent customer at this location!The staff is very friendly. Sebastian is one of the best managers they have.
Eric – Kalamazoo, MI 10/22/2018
1. I appreciate the ability to prepay for my service and have my car serviced quickly. As my most valuable commodity is my time.
2. Uncle Ed's typically always provide a unique friendly environment but beyond that I want to personally recognize Calob G. as he has not only met the expectation of the company but also has the emotional intelligence to understand how to interact with me and deal with whatever car needs that I have.
Kalissia – KALAMAZOO, MI 10/21/2018
Calob was very knowledgeable and professional. He gave great advice. He knows his clients and he checks in. He remembered our conversation the last time I stopped bu abd checked into see if everything was good. I appreciate that. He has great customer service skills. Many peaople may have experience in customer service but not many will have mastered the skill. This comes from great work ethic listening and a passion for service. It’s always a pleasure seeing Calob and Sebastian too.
Todd – Plainwell, MI 10/20/2018
Very helpful service
ENRIQUE – KALAMAZOO, MI 10/19/2018
Enjoy the work environment atmosphere , very profesionals. Been a loyal costumer for over 7 years and have always been very satisfied with the way they take care of my cars.
David – Richland, MI 10/17/2018
I think maybe I came during technicians shift change which caused delays
Rich – Delton, MI 10/17/2018
Ryan R, Adam J and Caleb G took care of all service issues in a fast professional way.
Tinell – Kalamazoo, MI 10/13/2018
Excellent crew very efficient and great customer service.
Catherine – Richland, MI 10/12/2018
The young men are all so professional, kind and thorough. I appreciate the good fast service. They get me in and out and feeling well served!
Nicole – Battle Creek, MI 10/12/2018
Sebastian and noah got me done fast in all three doors was full Sebastian gave me a good life pep talk and we talked for a little bit thank you for your service
Linda – Richland, MI 10/11/2018
I always go to this Uncle Ed's as ALL of the employees are very efficient yet take time to have friendly conversation. Today I had a different young man, Brian, and he was great on the team. Can never say enough good about this team!!
Oh, I would like to mention that had you not sent me an email about today's visit, I probably would not have been able to do the survey. I could not get in by the usual manner: www.uesurvey.com which I've always used up in the right hand corner. Why this change? Also, I did like how much of this form was already completed since it was part of the email.
Jon – Kalamazoo, MI 10/7/2018
Great people, great service. Good salesman, pushy , but not to pushy. I appreciate them. Thank you!
Stephanie – Kalamazoo, MI 10/5/2018
Everything was great
Andrea – Kalamazoo, MI 9/28/2018
They are always awesome!!
Melissa – Richland, MI 9/27/2018
Very good work calob zac and Noah did an awesome job
Melissa – Richland, MI 9/26/2018
Highly recommend this location for anyone needing quality service on their vehicles!
Piper – Delton, MI 9/25/2018
They went above and beyond there job!!!!
Justice – Kalamazoo, MI 9/17/2018
I have had many oil changes at Uncle Ed's and none like this one. The store manager did not complete things in the normal Uncle Ed'd pattern of service, he seemed very uninterested in customer service. He was under my car for a very long time, came up and told me "next time I should take my car to a full service shop because the oil pan need to be rethreaded, if you come back here we will probably need to use a temporary plug" None of that recommendation was included on my invoice, why would I only be hearing about this now? I have had numerous oil changes with this car at Uncle Ed's an no one ever voiced concern about the threading of the oil pain. It really feels that this manager made an error and damaged the oil pan and is trying to cover up a mistake. I would like a phone call back to discuss this matter.
Tony – Kalamazoo, MI 9/15/2018
Always good service
Erin – Delton, MI 9/15/2018
Kevin – Richland, MI 9/15/2018
Jessica – Kalamazoo, MI 9/12/2018
Came in after they were supposed to be closed to have my fluids checked and they did it without hesitation awesome service
Autumn – Kalamazoo, MI 9/12/2018
These guys are awesome I always bring my car there and they always help me keep my vehicle on the road
India – Kalamazoo, MI 9/6/2018
I totally love the service here. Every visit the guys are so informative, polite and does a quick job. This particular time Calob G., Sebastian,Noah and Zachary really took care of me. My previous visit Calob told me my problem with my vehicle and if I was to get the parts he'll make sure uncle eds did the rest. And they did. I love that the word was kept and I was taken care of. Best service Around!!!
Susan Barb – Richland, MI 9/4/2018
I had a prepaid oil change which brought me in. I will not be back,however, as your pricing has become outrageous. $93 minus a coupon for an oil change is a bill I would expect at a dealership that also includes a tire rotation on a foreign car...not for my small domestic car.
Gary – Richland, MI 9/2/2018
None but very nice a helpful
Susan – Kalamazoo, MI 9/2/2018
Maybe a bit more knowledge on fuel lines.
Sheila – Kalamazoo, MI 9/1/2018
The young men that were working we-re very polite, hard working and seemed to know what they were doing...nice to see for a change.
Amie – Richland, MI 9/1/2018
Calob and his guys were awesome. I’m new to MI and knew I needed to winterize my truck. They found build up and advised me of the options with out pushing it. I went ahead with the “two step” and OMG the stuff that came out!! Thank you all for great service and even better people!
Jennifer – Kalamazoo, MI 8/29/2018
Quick and easy and friendly
Jacqueline – Richland, MI 8/27/2018
I received excellent service once again. Thanks to the Gull Road Uncle Ed's professionals, we get long mileage from our family's cars. This is my first choice for auto service. We trust them, because of a long history of great results. THANK YOU!!!
Kelcey – Plainqwell, MI 8/27/2018
This store has a great team in it, Brandon and Adam were both helpful with getting everything checked out and set for me. I always have a peace of mind when I come here because Sebastian has a great team working under him.
Alysha – Kalamazoo, MI 8/23/2018
Brandon and Noah were great the whole time. They made the process very fast and efficient, and also were very kind and interactive while I was getting my fluids topped of and checked.
Maranda – Richland, MI 8/22/2018
Did not receive receipt or sticker for next time
Ron & Joyce – Kalamazoo, MI 8/22/2018
Calob was wonderful & intelligent about my car. He gave me great service.
Jacquelyn – Augusta, MI 8/22/2018
Everybody at this UE location is the best! So friendly, helpful, knowledgeable, and fun! It actually makes getting my oil changed an experience I don't mind!
Aaliyah – Kalamazoo, MI 8/18/2018
Really kind and helpful and nice.
Linda – Kalamazoo, MI 8/17/2018
The guys were very friendly and very thorough. I will certainly go there for my future oil changes!!! Great experience!!
Jacqueline – Richland, MI 8/16/2018
Sebastian and Brandon are very professional and knowledgeable. I have a lot of confidence that we are getting excellent care when they work on my family's cars. This is an exceptional Uncle Ed's location. Because of the service here, we have had many cars get to high mileage, while still running well. Keep up the good work!
Jessica – Kalamazoo, MI 8/16/2018
great fast service that i can't get anywhere else!
Melanie – Three Rivers, MI 8/14/2018
The guys were very upbeat and professional! Great experience!
Stacy – Kalamazoo, MI 8/12/2018
Great service and experience.
Arlene – Kalamazoo, MI 8/12/2018
Autumn – Kalamazoo, MI 8/10/2018
Sebastian is great. He always takes good care of me and my Honda!
Bethany – Kalamazoo, MI 8/8/2018
Thank you Sebastian, Adam, and Noah for all the work you guys did helping prepare my van for my road trip next week! I feel better knowing I did most of the recommended work in order to keep my van running as smooth and efficient as possible.
Kristina – Kalamazoo, MI 8/4/2018
Brandon and Noah were wonderful. This was my first visit amd I felt bad I brought a tough cookie in that needed a bit more work. But they got it done very efficiently. Needed to make sure I was good to go on a 10 hr trip tomorrow. I would like to suggest bottle water available to customers that may get stuck waiting longer than usual. The gal next to me had a young child and it was very very hot today and I felt bad for attributing to their wait.
Sarah – Delton, MI 8/4/2018
Awesome as always!
Miranda – Kalamazoo, MI 8/1/2018
I take my vehicle and my 19 year old daughter's vehicle to Uncle Ed's because of Sebastian who is so friendly and knowledgeable and truly cares about my daughter's safety. She is traveling back to Univetsity of Dayton on Saturday to start her Soohomore Year and I feel so much better about her safety on the road during her 4 hour journey now that Sebastian has serviced her vehicle.
Sebastian always goes beyond the call of duty to help diagnose issues I have had with 3 different vehicles.
He is the best and we will be back again and again just because of Sebastian - he is a true expert in his field and very professional!
Thank you Sebastian!
Pamela & Miranda Obermiller
Meredith – Plainwell, MI 8/1/2018
Awesome! Loved my experience
Scott – 0--, MI 7/31/2018
So the service and experience was great. The team works well together, I don't fully understand why oil changes are so much. Brandon was kind enough to help me and take money off for being a first time customer. But I'm not sure if I'll return even though I had a great experience because I could do oil changes cheaper at Walmart.
Brian – Richland, MI 7/31/2018
Great service: The oil filter on my 2011 Tacoma has a spill pan with hole. Sebastian siphoned the oil that spills when removing the old oil filter preventing the old oil from splattering around the engine compartment. Thank you Sebastian for the extra care demonstrated!
Derek – Hickory Crnrs, MI 7/29/2018
Service was great, thanks!
Kimberly – Kalamazoo, MI 7/27/2018
The person that first saw me was amazing but the manager on duty was kinda rude and didn't really talk to me
Mary Kay – Kalamazoo, MI 7/27/2018
always good service very friendly
Phillip – Richlandpd, MI 7/26/2018
Diana – Parchment, MI 7/26/2018
Staff is always friendly and courteous as well as honest and helpful.
I also appreciate the safety measures taken at Uncle Ed's so I don't have to worry about damage to my vehicle.
Phillip – Richlandpd, MI 7/25/2018
Sebastian and Adam were very helpful and professional. No high pressure pitch, just straight talk and facts. Thanks guys.
Maranda – Richland, MI 7/23/2018
Shelly – Richland, MI 7/23/2018
I have always been pleased with the service that I have received. This time was a bit different as far as the service. I don't know if I will come back in the future due to the used car salesman mentality. Incas in a rush today and needed an oil change. I told Caleb several times that I would come back another time for other services needed but he continued to push for additional services. I am in sales and one of the most important things in sales is to listen to the needs of your customers.
Beth – Delton, MI 7/22/2018
These guys always are helpful and go the extra mile to make sure my Honda is in good shape.
Michelle – Kalamazoo, MI 7/22/2018
I always enjoy when Sebastion is on duty, he knows his business, is always friendly, and provides great service. There are others who are great employees as well, I think his name is Glen.
Carly – Kalamazoo, MI 7/18/2018
Sebastian and Zac were very friendly and professional. It was nice they took time to explain things to me and helped me get to know my car a little better.
David – Richland, MI 7/11/2018
David's Crew is the Best. Great to work with Sebastian, too. Nice job. We will be back!!
John – Parchment, MI 7/10/2018
Always great service every time I come here. All the guys are super friendly and very professional. Will continue to do business with them!!
John – Hickory Crnrs, MI 7/8/2018
I wish I had employees that responded this well to customer service training. You're very lucky to have guys like this. They showed excellent communication and professionalism in their work.
Anthony – Richland, MI 7/7/2018
Never let Brandon leave. He is very friendly and his personality lends amazingly to his customer service abilities. I am currently living in Grand Rapids and I drive to this location specifically because of the service I have gotten from Brandon. He has been patient yet persistent on me getting the extra services that have been neglected on my car. I have. Priced my car running a million tones better since getting the transmission service at the end of May and then today when I was in I got the Nitrogen for my tires because of how much I drive and also got the engine flush and fuel injector service... and of course prepaid for my next visit with these guys. Today Calob did a great job explaining the services and times for each one. Brandon was his cheerful self and Sebastian was friendly and made sure to thank me for stopping in. I assume that being down below Noah probably doesn't get much of a shout out either but he has been under my car way more than I have so I definitely appreciate him taking care of my car while he is down there.
Marty – Richland, MI 7/7/2018
Sean – Richland, MI 7/6/2018
Sebastian and Calob were fantastic. Fast, friendly, efficient. I was very pleased. I will come back again because of them.
Linda – Richland, MI 7/3/2018
Much slower than usual; however, it appeared that a couple of customers had problems which seemed to take longer than usual. Not complaining -- just surprised as this location is always at their best -- fast, efficient and very knowledgeable.
Phillip – Plainwell, MI 7/3/2018
Tracy – Galesburg, MI 7/3/2018
Good service, will be back
Latoya – Kalamazoo, MI 6/30/2018
Great team.Love the energy and synergy.
Jennifer – Hickory Crnrs, MI 6/30/2018
Came in thinking I had an oil leak. The team was busy, they came out and informed me they'd get me into the shop as soon as possible. The group of guys there were energetic and enthusiastic in 100 degree weather. They helped me determine it was just an oil filter that needed to be tightened down. Then proceeded to rinse my vehicle down and check everything. This didn't cost me a penny when I figured it'd cost me at least $20, I'll most definitely be back with this truck.
Sue – Kalamazoo, MI 6/29/2018
Keep up the great service and work!! I really appreciate all you do!!!
Hannah – Plainwell, MI 6/28/2018
Always fast and easy to stop in.
Ty – KALAMAZOO, MI 6/28/2018
Fast and professional as always.
Stan – Kalamazoo, MI 6/27/2018
Noah S came up to my car to greet me he was very friendly and was very smooth with his words. Calob G then came up and kindly introduced himself. He did an excellent job making me feel like my vehicle was safe in their hands. Calob also showed me everything that I needed done to my vehicle in a very professional way. Brandon was also there and he as well kindly introduced himself and was very progressional about his job and took great care of his employees.
Overall great service
Donna – Delton, MI 6/26/2018
Nothing to add.
Linda – Richland, MI 6/22/2018
I always enjoy this particular Uncle Ed's as all employees I have ever come into contact with are very friendly and helpful. Yesterday there was a gentleman working on tech stuff and he too was very friendly. Sebastian and another worker who is always there actually make me feel welcome as they recognize me as a regular customer. I believe Zac was fairly new but very knowledgeable.
Only one other comment that I know won't happen -- I truly wish there was an Uncle Ed's in Plainwell.
Nicole – Kalamazoo, MI 6/18/2018
Tyler – Plainwell, MI 6/17/2018
Just want to recognize Gull Road , Drake Road and Portage branch hard working Uncle ed employee.
Keep up the good work.
Inetta – Portage, MI 6/16/2018
Very informative about additional problems with vehicles
Chris – Hickory Crnrs, MI 6/15/2018
Nice and friendly
David – Kalamazoo, MI 6/13/2018
Guys are very helpful
David – Kalamazoo, MI 6/13/2018
Guys are great
David – Kalamazoo, MI 6/13/2018
Guys were fast, helpful and friendly. They always remember me.
David – Kalamazoo, MI 6/13/2018
Guys are always really nice and helpful
Robert – Galesburg, MI 6/7/2018
Belle tire had a two hour wait for an oil change. I was in and out of uncle eds in under 20 minutes
Tracie – Kalamazoo, MI 6/6/2018
You drained the oil out of my mini van and then didn't have the kind required to fill it. I had to stay while other stores were called and then oil was driven to this store.
Alysha – Kalamazoo, MI 6/3/2018
Service was fast and friendly.
Calob – Kalamazoo, MI 6/3/2018
Amanda – Bellevue, MI 5/31/2018
Friendly people nice follow up calls great coupons. Easy in and out
Mary – Kalamazoo, MI 5/29/2018
needed an oil change.
Every one was very friendly and professional: Sebastian, Calob, Noah and Zachery
Amanda – Kalamazoo, MI 5/29/2018
I'm always treated great here.
Gustav – Richland, MI 5/29/2018
Sara – Greenwood, MI 5/27/2018
The manager was very thorough and explained everything to detail.
Sue – Kalamazoo, MI 5/26/2018
Sebastian B is a great manager. Always friendly, helpful and knowledgeable
Kelly – Delton, MI 5/25/2018
Sebastion is the best! The rest of the team is great too!!
Helen – Kalamazoo, MI 5/20/2018
I'm always so pleased with the service provided. You remember me and my car, and I feel confident that my vehicle is in the best hands.
Kevin – Kalamazoo, MI 5/20/2018
Great Team working today they did a great job!!
Andrea – Kalamazoo, MI 5/18/2018
Sabastian, Brandon, Adam and Calob are wonderful!!!! They make me feel very safe on the road, always accommodating and super knowledgeable and friendly! I will always trust them to service my vehicle.
Sean – Richland, MI 5/12/2018
Caleb and Sebastian were fantastic. They were very friendly, professional, and efficient.
Michael – Plainwell, MI 5/11/2018
Michelle – Kalamazoo, MI 5/9/2018
Sebastian, Adam, and Hunter went above and beyond. Excellent customer service.
Aleena – Parchment, MI 5/4/2018
Sebastian is great ðŸ' Brandon is also very informative and helpful he has a great attitude
Michelle – Kalamazoo, MI 5/1/2018
Everything was great
Lisa – Kalamazoo, MI 4/30/2018
Loved the service and prompt attention, thank you
Cloe – Hastings , MI 4/29/2018
Calob G Francis C they had great customer service and both were very nice and helpful I would keep coming back.
David – Richland, MI 4/27/2018
David's Team did an awesome job. I came in at a busy time, but the guys were on it right away. Great service in an orderly and efficient manner. Great Job! See you next time.
Richard – Kalamazoo, MI 4/25/2018
I have been to other uncle eds shops and will never go any other place than gull road location love these guys they take good care of me every time I'm there by the way this is Richards wife I brag about this location your employees there are the best they rock super super super
Sharon – Galesburg, MI 4/24/2018
Excellent, prompt, professional service from staff.
Tony – Kalamazoo, MI 4/21/2018
always great service
Catherine – Kalamazoo, MI 4/20/2018
Brandon is new and excellent, Sebastian is very considerate and customer oriented giving great service at every visit. Thankyou
Pam – Olivet, MI 4/20/2018
Great customer service
Linda – Kalamazoo, MI 4/19/2018
Excellent service and very courteous personnel!
Monty – Kalamazoo, MI 4/19/2018
Both guys did a great job! Thank you!
Kimberly – Kalamazoo, MI 4/17/2018
Manager by the name of Sebastian always is courteous and friendly when I come to Service my vehicles. Excellent manager!
Jacqueline – Richland, MI 4/11/2018
I used this location for my whole family, and to get all of our cars over 200,000 miles. The manager and technician today were new to me, but did the same high quality work, that we have enjoyed for many years. We appreciate the friendly and professional service of the Gull Road, Kalamazoo, Uncle Ed's. Thank you!
Gary – Parchment, MI 4/10/2018
The folks at Uncle Ed's always do a great job.
Aubrey – Kalamazoo, MI 4/8/2018
Very helpful and very nice
Kris – Richland, MI 4/8/2018
Keep up the great work!
Paul – Richland, MI 4/6/2018
I was in last week for an oil change. When I got home after the visit, I discovered that I also had a headlight out. It would have been nice if the service technician had brought it to my attention. My visit today was for the purpose of having that headlight replaced.
Joshua – Galesburg, MI 4/4/2018
Thanks for the service.
Autumn – Kalamazoo, MI 3/31/2018
Samara – Kalamazoo, MI 3/31/2018
High energy team, my new favorite store to come too.
Mark – Kalamazoo, MI 3/30/2018
Service was lit.
Linda – Richland, MI 3/30/2018
Actually I have always had great service and the employees are fantastic and seem to really know their business. Sebastian is terrific and another young man that has helped me before as well as Brandon (first time I've had his help).
Not complaining just confused and I didn't ask them about it (however, they did tell me but I didn't understand it) . . . I had prepaid my oil change which I do every time I stop in for my oil change but they stated I owed $5 -- something about I had been in for a long while, however, I received my email reminder on either the 29th so how could it have been a problem? Looking at my receipt, it looked like a coupon was used. The five dollars wasn't a big deal but I couldn't figure out why I owed it????
This is my last pre-purchase certificate. Can you please how I read it? What was my next purchase supposed to be? And as I just looked back at it today, it seems it should have been good until November 2018?
Certificate Code: c-ae+d236m052820m
Promotional Value: $45.53 Good thru 11/28/18
If not used by 11/28/18:
Purchased Value: $25.53 Good from 11/29/18 - 11/28/22
This offer is not valid with other offers, discounts, rebates, vouchers or coupons. Valid In Store Only.
Katie – Kalamazoo, MI 3/30/2018
The guys at the Gull Road location always do an amazing job! Special thanks to Brandon and Hunter today!
Janet – Richland, MI 3/29/2018
Sebastian was great! I will always get my oil changed at Uncle Ed's on Gull Road because of him! So helpful and kind.
Spencer – Parchment, MI 3/28/2018
I just want to take the time to say that I appreciate your guys his professionalism. The on staff people there got me in and out extremely fast. Time is money and I appreciate how swiftly you service my vehicle .
Dominick – Kalamazoo, MI 3/28/2018
Great service. Fast and friendly
Tracy – Bellevue, MI 3/27/2018
They are always professional and respectful yet upbeat and fun too. They maintain a positive attitude so it's actually entertaining and it appears they enjoy what they do!
Pam – Kalamazoo, MI 3/26/2018
Sebastion was great!
BENJAMIN – KALAMAZOO, MI 3/25/2018
they did a good job
Maritza – Kalamazoo, MI 3/20/2018
This location is the best one I have visited. They delivered, quick and friendly service. They made sure to offer additional services they deemed necessary, but did not pressure me into doing it and just made sure I was well informed. They checked and replaced my cabin filter which no one had previously offered to even check at the previous locations.
Jerry – Portage, MI 3/16/2018
Michelle – Kalamazoo, MI 3/16/2018
don't make me leave an answer for additional feedback
Mark – Kalamazoo, MI 3/14/2018
Sue – Kalamazoo, MI 3/13/2018
I love the crew at the Gull Road Uncle Ed's. They take great care of me, are always friendly, and they remember me, so I feel important
Jon – Delton, MI 3/9/2018
The gentlemen that helped me were both extremely personable and knowledgeable. They were a great balance of letting me know about any additional services my vehicle needed, and not pressuring me to purchase outside of my means. I felt VERY comfortable dealing with them. The oil change was done in a timely manner and I felt like it was the best service for my vehicle.
Kim – Galesburg, MI 3/9/2018
I ALWAYS enjoy my time at my Gull Road Uncle Ed's. My service is always super and efficient! I have nothing but amazing thing to say about the technicians and manager!
Gerald – Comstock, MI 3/9/2018
No additional comments very friendly and funny workers thanks again!!!!
Jason And Amy – Richland, MI 3/4/2018
Awesome job guys!!!
John – Portage, MI 3/3/2018
Your guys did great.
Jeffrey – Kalamazoo, MI 3/3/2018
Fast and great service
Nancy – Delton, MI 3/2/2018
Good job-in and out quickly.
Marty – Comstock, MI 2/27/2018
All persons who helped me were extremely professional and thorough in checking my car. Keep up the good work.
Derek – Kalamazoo, MI 2/23/2018
Sebastian is great!!! these guys got me in and out...way less expensive than your competitor. will be back soon..
Christina – Kalamazoo, MI 2/23/2018
Very good guys
Michelle – Kalamazoo, MI 2/20/2018
VERY FAST, VERY EFICIENT
Michelle – Kalamazoo, MI 2/18/2018
Brandon and Zac provided excellent service- friendly, efficient, and detailed. Several times I overheard Brandon offering to teach Zac something he'd not yet learned- a quality I very much admire in management. Though my transmission stuff took longer than anticipated, Brandon used some creative problem solving to get me on my way as fast as possible.
Tabitha – Richland, MI 2/18/2018
Linnea – Augusta, MI 2/16/2018
It was great. I appreciate that they find issues I would otherwise not have found until there was a real problem.
Dana – Plainwell, MI 2/11/2018
Always great service. This team today was insane with their speed. Synergy was enjoyable to watch them work together with the store full.
Michael – Richland, MI 2/10/2018
Great service, let me know I had a couple of lights out for my brakes and had them replaced. Fast oil change and let me know I needed a new radiator cap and had it replaced as well.
Calob – Kalamazoo, MI 2/7/2018
Dave and Adam deserve a gold medal for being the best
Clark – Kalamazoo, MI 2/3/2018
Great customer service and was in and out very quickly, even with another car in the garage.
Tony – Kalamazoo, MI 2/3/2018
Rita – Battle Creek49017, MI 1/31/2018
None at this time
Mark – Galesburg, MI 1/28/2018
System Requiring comment but I have no comment. Shouldn't be mandatory
Tracy – Kalamazoo, MI 1/26/2018
They did a good job
Deana – Kalamazoo, MI 1/24/2018
I was very happy with the service and all my questions were addressed.
Larry – Delton, MI 1/21/2018
Service guys did a very nice job, but it seemed like everything said was from a memorized script. Talked way too fast and almost like a cheerleader. Too much rah rah, and too much script. Didn't feel comfortable and seemed like it took forever.
Mackenzie – Kalamazoo, MI 1/18/2018
Good service, thank you!
James – Parchment, MI 1/17/2018
They took took great care of a problem. While checking the inflation pressure of my tires, the factory defective tire stem broke off. Putting the spare tire on was a large problem but they did a great job. Very impressed!
Zac – Kalamazoo, MI 1/14/2018
Calob and Brandon did an amazing job on my oil change very polite and got me in and out in a heartbeat. Will be coming back for sure for my next oil change.
Kalissia – KALAMAZOO, MI 1/14/2018
Great service as always.
Kevin – Kalamazoo, MI 1/13/2018
Calob,zachery, and Sebastian werr very helpful very well knowledgeable and friendly would defiantly come back
Randall – Kalamazoo, MI 1/12/2018
Love the coupons
Jeff & Emily – Delton, MI 1/11/2018
Everyone is friendly and even though I don't love all the you need this and that. I go there for the people who do the service. They are nice.
Kevin – Kalamazoo, MI 1/11/2018
Keep up the good work
Sierra – Richland, MI 1/9/2018
I'd suggest more people to be on hand working, the experience was very slow due to only two employees
Gary – Parchment, MI 1/7/2018
Great service at this shop!
Jody – Galesburg, MI 1/6/2018
Ive had a bad exsperiance with them when I owned a differant vehicle,but this visit was great.
Donna – Delton, MI 1/2/2018
We appreciated the filling of the washer fluid reservoir, but it frosted over the first cold morning we needed it, and blurred vision through the windshield. Also, though we weren't 100 percent sure the cap was on before we went in for service, one of the tire stem caps was missing the morning after service, and the tire pressure/check pressure light was on the dash board. We refilled the tire and put another valve cap on. Not deal breakers because we don't know when or how things happened, but might be more than a coincidence. Also, once turning into the lot, from the main street, it wasn't clear where to drive the car to enter the service areas....signage issue?
Jorge – Kalamazoo, MI 12/31/2017
Good staff ..manager Sebastian knows what he is doing.. thank you for the service
Mary – Kalamazoo, MI 12/29/2017
Sabastain and his team go above and beyond, they are excellent. They made my visit to Uncle Eds easy and convenient when I needed an oil change. I will definitely recommend and return for my next oil change.
Rachel – Kalamazoo, MI 12/28/2017
I was also sent coupons which helped me to decide on Uncle Ed's in addition to its convenience.
Rebecca – Richland, MI 12/28/2017
I came back because I noticed my car was almost 3000 miles overdue for a change but the email triggered me to check.
Winnie – Kalamazoo, MI 12/27/2017
Janet – Richland, MI 12/27/2017
Sebastian is always wonderful!
Dylan – Richland, MI 12/27/2017
Jacqueline – Richland, MI 12/24/2017
This is my VERY favorite car service location...for MANY years!!! Today I just had a burned out headlight. The staff treats you just as great whether you are getting a full service visit, or something as small as a headlight. I can depend on them, and that brings me back.
The manager Sebastian is usually there when we come in. He is very helpful, knowledgable and professional, as he was today. Thanks Uncle ED's.
Jerry & Mary – Kalamazoo, MI 12/22/2017
My husband purchased a certificate for an oil change as a gift to me. It was supposed to completely cover a standard oil change, with no extras. I ended up having to pay $16 as I was told my vehicle (2015 Town & Country) was "outside the standard" oil change for some reason I can't remember. I had my twin 4-yr-old granddaughters in the car so I just said OK. We could have gotten a simple oil change at Wal-Mart for $16. I will not come back. Our wait was longer than I'd hoped. We pulled right into a stall, but there were 2 other stalls occupied, and apparently only 1 vehicle at a time being serviced. I was in my stall for 40 minutes - too long!
David – Augusta, MI 12/21/2017
The crew at Uncle Ed's is unparalleled for professionalism. It is like the Disneyland of oil changes.
Vicki – Kalamazoo, MI 12/21/2017
I'll be back!
Shari – Galesburg, MI 12/19/2017
Foster was amazing. I got great service and they were fast as promised!
Demetria – Kalamazoo, MI 12/7/2017
Juanita – Kalamazoo, MI 12/6/2017
Calob was great
Matthew – Kalamazoo, MI 12/6/2017
Great bunch of guys... Always fast an accurate service...
Derek – Kalamazoo, MI 12/5/2017
i lost rack of this UE's receipt for a couple week...but got such great service on a new, used vehicle(new to me)...last visit i wanted to just say what a professional environment and crew you all have there...see you for my Top Notch...thanks again!
Doug – Kalamazoo, MI 12/3/2017
These guys stay open to make sure my cars fluid were where they needed to be before my road trip. I pulled up over 10 minutes past close, yet the team insisted on pulling me in to get my car taken care of. Instead of them worrying about having to close their energy and enthusiasm in the job is the reason I always come back. Big thanks to Brandon & Calob who went above and beyond for staying and taking care of my truck.
Vera – Kalamazoo, MI 12/3/2017
Keep up the great work!!
Angela – Kalamazoo, MI 12/2/2017
Cathy – Hickory Crnrs, MI 12/1/2017
It was a very busy day but they were still professional and polite.
Linda – Richland, MI 11/28/2017
I thought that I would get an email indicating it was time for may oil change -- maybe I put too many miles on my car for it to have been time?? I do like the email as I am more likely to come in on time. Not really a big deal as I really like Uncle Ed's -- I like your pre-purchase offer, your employees and your service. Sebastian and David work well together and are great to have servicing my car.
Renee – Hickory Crnrs, MI 11/27/2017
I do not have a comment.
Dixie – Richland, MI 11/26/2017
Brandon helped us. He was great!
Vince – Kalamazoo, MI 11/24/2017
Always good service
Mark – Kalamazoo, MI 11/21/2017
The world moves pretty fast and sometimes we don't stop, or even slow down, to appreciate the world around us... Why, additionally, aren't we asking ourselves "why can't I enjoy both".
The staff at this location has a truly unique position of helping their customer's have a great experience and ensuring what they having hanging on their wall every day, "We Do It Right". At the same time, making absolutely sure that they can achieve the purest customer satisfaction by getting us back to our life quickly... Yet, without the "right", fast would not be enough to have been bringing me back to this location for the last 6+ years.
Doing it Right has so much more than just doing what is right for the vehicles you service. Your team at this location does it "Right" for the experience of the customer. You team may be in the vehicle service business. I come back because they realize that they are in the customer experience business as well.
Mark – Kalamazoo, MI 11/20/2017
Sabastian and his team are always very welcoming and accommodating. They are courteous and although promote up-sells - as they should they - are not pushy and give me just what I want when I come in for my car's service.
Alan – Paw Paw, MI 11/20/2017
Foster and Sebastian were great, your training of personal sure pays off.
Tracy – Kalamazoo, MI 11/19/2017
Always can count on things being done right at Uncle Ed's.
Michelle – Kalamazoo, MI 11/19/2017
Caleb G. Brandon K. and Brian D. We're a new team I've met at this location! They were wonderful in every way, not too much pressure, but able to appropriately suggest things for my vehicle while taking care of my oil change. I love this Uncle Ed's and would usually avoid this company before but the great and trusting service I receive keep me coming Back!
Jodi – Kalamazoo, MI 11/17/2017
Sebastian &David are always great!
Marcus – Portage, MI 11/17/2017
I love the service I get at Uncle Edâ€™s. Sebastian and David were amazing today! I always let everyone know how great the Aquapel treatment is too!
Anthony – Parchment, MI 11/13/2017
The manager, Sebastian, was very helpful and friendly in explaining things to me.
Linda – Kalamazoo, MI 11/12/2017
Manager was friendly but professional. Obvious that he took pride in his knowledge and experience and creating a comfortable environment for the customer. Was pleasantly surprised, not expecting technician to honestly care about a job well done
Nice to know that the concept of a work ethic is not completely a thing of the past
Linda – Galesburg, MI 11/12/2017
Extremely polite and helpful. Didn't try to sell me things I wasn't ready to buy.
Corey – BATTLE CREEK, MI 11/10/2017
The coupons help bring me back. However the professionalism and friendliness of the staff is a large factor as well
Pam – Kalamazoo, MI 11/9/2017
Fast and friendly service.
Brandi – Richland, MI 11/8/2017
Everyone was amazing as usual. I have anxiety and they always make me feel at ease. Head manager wad out of the office and I felt like everything went just the same as when he is there. Well done guys.
Carlos – Kalamazoo, MI 11/5/2017
Brandon was amazingly friendly! Didn't overly push more services, But did provide options and what he recommended.
Steve – Kalamazoo , MI 11/4/2017
Keep up all the great work. Everyone is extremely friendly at the Gull Road location and besides the great service the friendliness is a big part of why I keep coming back.
George – Richland, MI 11/3/2017
The guys at this location know my vehicle and know that I take great care of it.
Michelle – Kalamazoo, MI 11/1/2017
It's always great to get rewarding customer service. Sebastian B, David H, and Zachary T, along with whomever else was working were all great!
Antoin – Kalamazoo, MI 11/1/2017
Good service at uncle ed
Rochelle – Portage, MI 10/31/2017
great service from both of the gentleman who helped me out today.
Aaron – Richland, MI 10/29/2017
Foster is awesome!
JIM – Richland, MI 10/28/2017
Excellent staff. Very pleased with service received
Justie – Battle Creek, MI 10/27/2017
Customer service was wonderful, I had a great experience!
Rebecca – Kalamazoo, MI 10/26/2017
U guys are AWESOME! I refuse to go anywhere else!
Nancy – Kalamazoo, MI 10/24/2017
Always pleasant and professional.
Lynette – Richland, MI 10/22/2017
Very friendly to talk to and explained everything very well!
Carla – Kalamazoo, MI 10/21/2017
Sebastian, Jordan, Adam and Jesus were all extremely friendly and professional!
Allyson – Otsego , MI 10/21/2017
No additional comments
Charles & Tina – Kalamazoo, MI 10/19/2017
David and Sebastian are the best,
Brian – Kalamazoo, MI 10/19/2017
Peggy – Allegan, MI 10/15/2017
The folks at Uncle Ed's are very nice and provide great service. My Dad used to go to Uncle Ed's a long time ago, and I've started to use their services as well. I'm completely satisfied with the car care which I receive and tell my friends and co-workers that Uncle Ed's is where I take my car.
Jennifer/Justin – Kalamazoo, MI 10/14/2017
Once again you all took great care of me. Thank you!
Samantha – Kalamazoo, MI 10/12/2017
Great service as always! I could tell the tech was new because he sprayed down my windshield and then forgot to wipe half of it off (haha) but he was nice and did a good job otherwise and Sebastian was great as usual. I'll be back again, thanks guys!
Emma And Jordan – Plainwell, MI 10/12/2017
I am always amazed by the quality of service and friendliness of the staff. You guys are fantastic and this is the only place I go to get my oil changed. Thanks for doing what you do!
Mike – Kalamazoo, MI 10/10/2017
Great service and smiles by Sebastian B
Kelsey – Plainwell, MI 10/10/2017
Everything went well
Autumn – Richland, MI 10/7/2017
Kyle – Kalamazoo, MI 10/5/2017
Sebastian B Zachary T and Jordan s rock!
Cathy – Hickory Crnrs, MI 9/28/2017
Friendly staff offered extra service without pressure.
Wendell – Kalamazoo, MI 9/27/2017
I appreciated that the servicemen talked to me in a way that let me understand what was going on even though I don't know much about cars.
Nancy – Delton, MI 9/26/2017
No waiting and fast service. Very friendly employees!
Landon – Richland, MI 9/26/2017
Foster was very helpful and knowledgeable.
Sarah – Kalamazoo, MI 9/25/2017
You all are always friendly, knowledgeable and helpful!
Stan – Kalamazoo, MI 9/20/2017
Foster and Zachary did a great job. They were courteous and very professional. I will definitely be going back to get my oil changed at the Gull Rd. Shop.
Joseph – Parchment, MI 9/20/2017
went perfect as far as oil changes go, will be back
David Cathy – Richland, MI 9/19/2017
Angie – Kalamazoo, MI 9/12/2017
Kevin – Kalamazoo, MI 9/11/2017
Excellent service all the way!
Brandin – Kalamazoo, MI 9/8/2017
The manager Sebastian was awesome and also the technicians we're very awesome. Sebastian recommended services and I did one of them and they replaced my air filter. Also Sebastian let me know that I was missing a cabin air filter which I didn't know I even had, will be getting one next visit. I highly recommend this place. Thank you all for the service, it was excellent.
Jacquelyn – Augusta, MI 9/7/2017
Uncle Ed's is just the best. Super friendly, knowledgeable employees who go over every detail of the services being performed and get you in and out (very important to this busy girl). They never talk down to me and never pressure me to buy products and services I don't need. Foster was just great and is definitely a huge asset to this company. The manager, Sebastian, was very friendly and professional and was working just as hard as the other employees there. Oil change and and engine cleaning and i was out of there in about 30 minutes. I'm an Uncle Ed's customer for life!
Carmen – Dowling, MI 9/7/2017
only "issue" I guess was that they were training a new employee so it made it a little bit longer service then normal but everything was good.
Val – Paw Paw, MI 9/6/2017
Joel – Richland, MI 9/2/2017
Sebastian is always thorough and I can trust my car to him.
TODD – Kalamazoo, MI 9/2/2017
Sebastian B went above and beyond to provide excellent service. They did much more than I was expecting from an oil change shop. I can't say enough about Sebastian , he really did an excellent job. Thank you
Sean – Richland, MI 9/1/2017
William – Kalamazoo, MI 8/29/2017
Sebastian changed our headlight bulbs in record time. Saved us from having to do this ourselves.
Mike – Galesburg, MI 8/27/2017
Busy time wait was bearable.
Samuel – Galesburg, MI 8/26/2017
Nicole – Kalamazoo, MI 8/25/2017
Sebastian is very friendly and helpful!
Jacqueline – Richland, MI 8/23/2017
This is my VERY FAVORITE car service location, for MANY years. They are always professional and do a careful and thorough job. Our family has now had many cars that ran strong despite very high milage.
Bob – Richland, MI 8/21/2017
Gary – Richland, MI 8/19/2017
Seems very expensive, even with the coupons
Cathy – Hickory Crnrs, MI 8/18/2017
All staff we're awesome
Juan – Kalamazoo, MI 8/18/2017
Very good service
Robin – Kalamazoo, MI 8/17/2017
Store manager Sebastian B and the entire crew were friendly and did their job quickly and very well. Thanks!!
Jim – Augusta, MI 8/16/2017
replaced a very tough to get at headlight bulb, Good Job
Joe – Kalamazoo, MI 8/15/2017
Very fast and super friendly
Michael – Richland, MI 8/15/2017
Pretty fast visit, very professional, was informed of anything else I may need done with my vehicle. Friendly service.
Rick – Parchment, MI 8/13/2017
Some of the optional services seem extremely overpriced - especially if you do not have coupons. $110.00 for a power steering flush does not seem reasonable.
Linda – Richland, MI 8/13/2017
Sebastian is an excellent manager -- always has a friendly smile and attitude and treats his employees very well. He always introduces each and compliments them on their job well done. This was the first time I had met Foster and he was extremely well versed in all phases of what was being done. Jordan was the first gentleman I met upon arriving and he, too, was very helpful. Great team.
Anderson – Battle Creek, MI 8/8/2017
Very fast and professional
Lacei – Kalamazoo, MI 8/8/2017
The staff was very nice, easy to talk to and I felt comfortable asking them things about my vehicle
Drew – Kalamazoo, MI 8/7/2017
The guys were great. Liked that they didn't push other products/services on me, just told me what was available and how things were looking.
CHRIS – Richland, MI 8/7/2017
No feedback. The team was great.
Philip – Richland, MI 8/5/2017
Cost a little more than I expected.
David – Richland, MI 8/5/2017
Surprised to hear about the extra Service charge of $7.50 on my bill.
Saralyn – Kalamazoo, MI 8/3/2017
Matthew – Kalamazoo, MI 8/2/2017
Great service great guys
Paul – Kalamazoo, MI 8/1/2017
Always great service and quality work!
Tamim – Plainwell, MI 8/1/2017
I've been coming to the gull road uncle eds since I started driving. They are great to me every time and treat me like more than just another customer. Sebastian, Gerome and Caleb all did a great job and took their time to talk to me about things other than just my oil change, it showed how much they care about the people. Thanks to all!
Steve – Kalamazoo, MI 7/31/2017
Every time I go to your store on Gull Road it's amazing. Fast, friendly and who ever I talk with explains anaything and everything I need to know. This is a huge reason why I've been going to your store for a few years now and will continue to go. You can't beat good service.
Ashley – Kalamazoo, MI 7/31/2017
The guys were very fast and friendly! Thanks again!
Timothy – Kalamazoo, MI 7/31/2017
Everyone was very friendly.
Ann – Augusta, MI 7/31/2017
I love your Gull Rd shop. It is the only place I take my car.
Diana – Parchment, MI 7/31/2017
I keep coming back to Uncle Ed's because the service is great, fast and the prices are reasonable. I also love that they double check everything because I've known oil change planes that left oil plugs out and left tools and towels in the engine compartment. Uncle Ed's make me feel safer in all my vehicles.
Gwen – Augusta, MI 7/31/2017
Micheal – Kalamazoo, MI 7/31/2017
Very excellent service and very friendly
Nicholas – Kalamazoo, MI 7/31/2017
I have a high mileage vehicle and credit how well it runs to Sebastian and his crew at the Gull are location. They keep me up to date on all routine maintenance and do so quickly. I'm very particular with who works on my vehicle and have full confidence and the crew here. Sebastian and Foster took care of me on my most recent trip...GREAT SERVICE AS ALWAYS!
Randy & Darlynn – Kalamazoo, MI 7/30/2017
Sebastian and Jordan provided GREAT Customer Service. I enjoyed chatting with them.
Michelle – Kalamazoo, MI 7/28/2017
Manager Sebastian B, David H, and Foster W, were such a great team. They really made effort to ensure the flow of every customers service was harmonious.I really appreciated the friendliness of all 3 guys and they were very professional as well. Looking around at other customers interactions showed a sense of satisfaction from each person receiving service. These 3 are a great team and they deserve raises! I told the manager that I usually avoid Uncle Eds but their service today won me over. I know Uncle Eds has a reputation for being overly sales pushey at times but these guys were still able to do their job effectively, make suggestions, and not be to over the top with their sales pitch, more realistic and understanding. I hope everytime I get my oil change its with these 3. Thanks Gull Rd Uncle Eds for superb service!
Raequan – Kalamazoo, MI 7/28/2017
Bill – Galesburg, MI 7/26/2017
Phil & Nancy – Kalamazoo, MI 7/20/2017
They were fast and That was good because I had to get to an appointment.
Tom – Kalamazoo, MI 7/9/2017
The 10 minute oil change took 32 minutes. During that time I was constantly offered extra services (many of which were overpriced or unnecessary) in order to increase my bill. I was offered an "enhanced" oil filter for an extra $16.95. I never have been offered an enhanced oil filter; you would think the one you installed would be adequate. After I got home I realized I was charged an extra $10 for the basic oil filter even though the full service oil change was supposed to include a filter. They said I needed a new air filter. It would have been an extra $29.95. I bought a Fram filter which is probably better than the one they offered me for $6. I came in there to get an oil change, not get barraged with a bunch of sales offers (most of which were unnecessary and overpriced).
Caitlin – Kalamazoo, MI 7/9/2017
Everyone was friendly, knowledgeable, and easy to get along with.
Dorie – Hickory Crnrs, MI 7/8/2017
Katelyn – Kalamazoo, MI 7/7/2017
Wal-Mart rounded oil plug.
Mark – Kalamazoo, MI 7/6/2017
I really enjoy the entire team at the Uncle Ed's on Gull Rd. Always friendly, fast, courteous and "fun". I look forward to finding out who will be servicing my car every time I go. Great team!
Brandy – Plainwell, MI 6/30/2017
Linda – Kalamazoo, MI 6/30/2017
Great service this time around.
Ashlee – Kalamazoo, MI 6/28/2017
Yah!! I got to see Dave on this visit!! Dave has been taking great care of my car for years!! It was a delight to see him!! My boyfriend sees how quick, friendly, and what a great price it is that Im one step closer to making him a new loyal customer!! Thanks guys!!
Mike – Galesburg, MI 6/28/2017
very good service
Stephanie – Delton, MI 6/24/2017
Karleen – Augusta, MI 6/22/2017
They were friendly and courteous as always.
David – Plainwell, MI 6/22/2017
Sebastian and the rest of the crew are always happy and and good to deal with. Thanks guys!
Jennifer/Justin – Kalamazoo, MI 6/22/2017
Sebastian, Foster, and Caleb were fantastic! They answered all of my questions and were helpful in pointing out further maintenance to take care of my vehicle. I've been coming to Uncle Ed's for years now, and have never had a bad experience. :)
Mark – Kalamazoo, MI 6/16/2017
Jondre says 28
Marta – Kalamazoo, MI 6/11/2017
Professional, courteous and to the point
Jerwan – Kalamazoo, MI 6/7/2017
Prices a lil high
Michael – Richland, MI 6/6/2017
Good service, friendly, and helpful.
Bob – Richland, MI 6/5/2017
Store was out of 10W30 conventional oil. I prefer to use conventional oil rather than synthetic.
Kelly – Hickory Crnrs, MI 6/3/2017
Not really interested in additional engine services. Just the oil change, wipers, air filter and light bulbs.
Sara – Kalamazoo, MI 6/3/2017
The guys we're great! They all introduced themselves and told me about my car and everything they were going to do! They were super helpful, professional, and knowledgeable. Plus, they were really nice and seemed to be having a good time! They double checked to make sure there were no missing tools or rags in my engine bay and made sure that I was satisfied with the service or if I needed anything else. They were very busy when I came in (understandably so) so I had to wait a little bit before getting into the garage, but overall it was a great experience and I will definitely be coming back! Thanks, guys!
Taylor – Kalamazoo, MI 6/3/2017
Linda – Richland, MI 6/1/2017
I thought there were 3 individuals who serviced my car but I only see 2 names. Also, I was very disappointed the manager did not offer me the special which I always sign up for (prepaid service) Is there some way I can still pre pay? It is so much better for me since I am on a fixed income and also because I get a notification from Uncle Ed's that it's time to come in again.
Shari – Galesburg, MI 6/1/2017
Great, fast service as usual!
Rick – Richland, MI 5/31/2017
Keep up the good work
Phillip – Richland, MI 5/28/2017
Sebastian and the guys took very good care of me yesterday and a week ago as I had both of my cars serviced. They are always friendly and professional. They keep me up to date on the necessary services needed according to our agreed schedule and don't try to pressure me if I am not ready to have the service done yet.
Gary – Kalamazoo, MI 5/26/2017
my oil change was way to expencive, an may look else were.
Miranda – Kalamazoo, MI 5/26/2017
THE REASON I ALWAYS COME BACK AND NOW MY DAUGHTER WHO IS 18 YEARS OLD AND NOW HAS HER OWN VEHICLE WILL ALWAYS BE COMING BACK TO UNCLE EDS ON GULL ROAD IS SEBASTIAN. SEBASTIAN ALWAYS GREETS US WITH A SMILE AND IS VERY KNOWLEDGEABLE, PATIENT AND HELPFUL WHEN ANSWERING MY QUESTIONS. I AM CONFIDENT WHEN MY DAUGHTER COMES IN FOR AN OIL CHANGE AND OTHER SERVICES THAT SEBASTIAN WILL MAKE SURE SHE RECEIVES QUALITY SERVICE AND HONEST ANSWERS ABOUT THE MAINTENANCE OF HER VEHICLE.
PAMELA & MIRANDA OBERMILLER
George – Richland, MI 5/25/2017
I like the work the guys do. Getting to know them well.
Richard – Kalamazoo, MI 5/25/2017
We brought our G6 in for a routine oil change and was given a half off another vehicle. So we brought in our jeep for an oil change to receive that.
Sooze – Augusta, MI 5/24/2017
I really enjoy going to the Uncle Eds a on gull road, service is always great and the crew is always happy and friendly
Maureen – Richland, MI 5/21/2017
Brandon is genuine, smart, fast, efficient, and friendly. Caleb and Jordan introduced themselves and were efficient, thorough, very thoughtful. I like that Brandon told me how my vehicle was doing, what he recommended... but he wasn't pushy. Very smart, excellent team. Your company hires the best! Great atmosphere.
Samantha – Parchment, MI 5/21/2017
Brandon was very professional and personable! Very happy with today's service. He made suggestions on what he would recommend, and then let us decide. Perfect balance for a salesman! Thank you so much!
Kristen – Kalamazoo, MI 5/18/2017
The guys on duty were helpful, friendly and very funny. Enjoyable experience. :)
Jacob – Coopersville, MI 5/17/2017
Fast and they don't bullshit you. They give you the information and let you make your own decisions rather than pestering you. Would definitely recommend.
Mary – Kalamazoo , MI 5/17/2017
Great service manager explained everything
Diana – Hickory Crnrs, MI 5/17/2017
No, they're doing just great!!
David – Richland, MI 5/17/2017
It is a Pleasure working with Sebastian and his team.
Jessica – Kalamazoo, MI 5/14/2017
Very polite and helpful.
Robert – Delton, MI 5/12/2017
staff was friendly and courtious.
Dan – Galesburg, MI 5/11/2017
None at this time
Mike – Kalamazoo, MI 5/10/2017
Great service no complaints
Alicia – Kalamazoo, MI 5/8/2017
Great service, manager Sebastian was very kind and helpful!
David – Richland, MI 5/6/2017
Thank you David and crew for the great service. You guys are Top Notch and above the rest
See you next time!!
George – Richland, MI 5/5/2017
I think the guys do a really good job and I like the communication!
Gary – Kalamazoo, MI 5/4/2017
Sebastian, who is the store manager, is a wonderful professional and runs a very efficient and customer-based store. He is a very friendly and is always ready to give you his best! The staff is also outstanding! Please give them this feedback....they are a credit to your corporation!
Michelle Kirk – Kalamazoo, MI 5/1/2017
None at this time
Jennifer – Kalamazoo, MI 5/1/2017
I liked that they knew me (well, maybe my car) as soon as I drove in.
Michael – Kalamazoo, MI 4/27/2017
Sebastian was very professional and provided great service.
Lori – Richland, MI 4/25/2017
Not enough techs to perform the service fast
Renee – Augusta, MI 4/25/2017
Staff at this location are always professional and friendly. They are very fast and make a quick oil change convenient.
Mike – Galesburg, MI 4/25/2017
Good email coupon and rewards money.
Carmel – Plainwell, MI 4/22/2017
Trust these guys and don't notice a high turnover of employees. I like that.
Anthony – Richland, MI 4/15/2017
I was a little embarrassed to go in there after realizing I was way overdue on my oil change...my sticker in my window said I was due for an oil change in August of 2016. I don't know how my car didn't blow up. The guys could tell it had been a while but they weren't rude or condescending about that all. Brandon recommended an engine cleaner because of how long the same oil was running through the system. I had kind of neglected my car and didn't even realize it. The entire team was amazing, they replaced two bulbs I had burnt out, changed my 11 month old oil, ran a cleaner through the engine and made some recommendations on what would benefit my car. I will definitely be back to see the team when I need services in the future.
Chris – Kalamazoo, MI 4/15/2017
Kirsten – Kalamazoo, MI 4/14/2017
I was reminded to get my oil changed today by seeing some attendants at a different Uncle Ed's on Sprinkle Road standing outside their shop and waving - but I went to this Uncle Ed's when I had tsaw me later because it is my "home base" Uncle Ed's and they always give awesome service. So, FYI that it worked to do that kind of "advertising." As always, Sebastian, Brandon, and their crew were cheerful, friendly, thorough, and professional. They were calling out the procedures as they did them and keeping me informed of what was going on. Thanks to Foster, Jesus, and Sebastian for wrestling with my skid plate - I know it's not the most fun to work with!
Percy – Kalamazoo, MI 4/13/2017
Service was awesome!
ZAINABA – Kalamazoo, MI 4/13/2017
Linda – Richland, MI 4/13/2017
I had different people assisting me this time and I was very satisfied last time and wanted to let you know I appreciate the people you hire. David and Brandon were very personable and Jordan did an excellent and timely service on my car. I truly enjoy visiting Uncle Ed's at this location (wish you had a location in Plainwell, MI as well). Your employees are great!
Michelle – Hastings, MI 4/12/2017
Was very impressed with how personable everyone was - the manager and assistant manager were both very professional and friendly. As a business, you definitely have a solid strategy of first and foremost providing customer-centric, transparent service while also providing many additional services/products that are both helpful and a great up sell strategy. I'll be back!
Joshua – Galesburg, MI 4/4/2017
Was a nice visit very friendly
Josh – Portage, MI 3/31/2017
You guys did excellent. I will be coming back next time thank you very much.
Fred – Augusta, MI 3/31/2017
Sometimes the high pressure sales gets old
Tabitha – Richland, MI 3/29/2017
I really enjoy the senior shift who takes care of my oil changes whenever I am there. He keeps me returning as a loyal customer. Very knowledgeable and friendly.
Jeff – Richland, MI 3/27/2017
Sebastian ROCKS!! Great service, professional advice and good attitude.
Jacqueline – Richland, MI 3/25/2017
Emergency indicators came on following a complicated service at my dealership, that Uncle Ed's doesn't do. I really trust this Uncle Ed's location, and the manager Sebastian. I came here to get an opinion that I trust. He checked my car over, looking for serious things, things that might have broken or loosened, fluid levels, etc. He used a hand held electronic diagnostic machine to find out the ERROR codes. I believe he figured out the problem, and explained it to me. He also found a problem with the sheet of details & billing from the dealership. I am now prepared & educated to return to the dealership. I REALLY TRUST THIS Uncle Ed's and appreciate the quality of your staff!!!
Thank you Sebastian.
Bob – Richland, MI 3/22/2017
Great service last visit!
Lisa – Kalamazoo, MI 3/20/2017
Very Awesome Service ! Very Friendly Guy's !
Christina – Richland, MI 3/19/2017
Dale – Kalamazoo, MI 3/18/2017
Great service and team!!!!
Trish – Galesburg, MI 3/16/2017
Close and friendly
Karleen – Augusta, MI 3/14/2017
The guys at this store are always friendly. I always look forward to getting my oil changed. lol
Sebastian is always a pleasure to work with.
Gary – Richland, MI 3/11/2017
Gary – Richland, MI 3/11/2017
Carmesha – Kalamazoo, MI 3/10/2017
Everything was great
Meagan – Kalamazoo, MI 3/10/2017
Everyone was very kind and provided great service!
Holly – Kalamazoo, MI 3/10/2017
Always great consistent staff
Brandy – Plainwell, MI 3/10/2017
Great service! Sebastian is wonderful!
Linda – Galesburg, MI 3/9/2017
Jacqueline – Richland, MI 3/7/2017
This is my favorite car service location for many years. They have kept all of our cars going for over expected milage.
Today's service was also super and very professional. Gerome B. and Sebastian did a fantastic job and found problems that I was unaware of....and fixed it! THANKS !!!!
Natasha – Kalamazoo, MI 3/7/2017
Foster was a great technology.Sebastian was a great manager they both made my day.
Jane – Richland, MI 3/6/2017
The continued elite service that this location performs is amazing! Sebastian and his coworkers are always polite, thorough and fast. Thank you for keeping a well run garage so close to home!!
Sherie – Kalamazoo, MI 3/4/2017
For whatever reason, there was no record of mine having prepaid for this oil change. I paid for the service, thinking I must have been mistaken. Today, I received a reminder email encouraging me to use my prepaid oil change. I will hang on to this email for my next visit (I've printed it out and will put it in my car!).
Charles – Mattawan, MI 3/2/2017
Elizabeth – Kalamazoo, MI 2/28/2017
Delia – Kalamazoo, MI 2/28/2017
Gerome and Sebastian are always a great team always have a friendly smile and a positive attitude whenever I visit. Those two and their positive attitude are the reason I go to Uncle Ed's before any other place.
Camille – Whitehall, MI 2/24/2017
I've never seen such a well working group of people when getting an oil change. Fast and friendly!
Krystle – Kalamazoo, MI 2/23/2017
I love coming to Uncle Ed's to get my oil changed. Employees are always fast friendly and professional.
Kwameh – Kalamazoo, MI 2/22/2017
The manager was very courteous and attentive.
David – Plainwell, MI 2/21/2017
Everyone working there is happy (and smiles). Happy employees want to be where they work and do a good job. Thank you Sebastian, Gerome and Foster! Sebastian has the right culture...keep it up!
Jennifer – Kalamazoo, MI 2/18/2017
Great service at this location
Fred – Kalamazoo, MI 2/18/2017
The crew did an excellent job of servicing my vehicle. I think it runs better after the service. They readjusted my tire pressure and the ride is smoother.
Nichole – Galesburg, MI 2/18/2017
Dominic and sabastion were wonderful. I explained my fear with coming to uncle Ed's again after another store had caused expensive damage to my husband's car a couple years ago and they apologized and thanked me for giving them another shot and guaranteed that won't happen. they took care of me and my mother's car fast and did a wonderful Job. I will continue to take my car's to the gull rd uncle Ed's.
Jessie – Chicago, MI 2/18/2017
Great service from the staff
Michael – Kalamazoo, MI 2/15/2017
Holly – Kalamazoo, MI 2/15/2017
The service is always friendly and professional. The manager is always smiling, helpful and kind to the staff as well.
Shalaya – Kalamazoo, MI 2/6/2017
Ashley – Kalamazoo, MI 2/2/2017
Good service and nice people
Paul – Kalamazoo, MI 2/2/2017
Always great service and reliability.
Maisey – Middleville, MI 2/2/2017
Eleanor – Kalamazoo, MI 1/30/2017
Sebastian and the guys at Uncle Ed's always take good care of my vehicle, whether I'm in for an oil change or just concerned about something. They all make sure all of my questions are answered to the best of their ability. I have tried other oil shops but no comparison to the service I receive at Uncle Ed's.
Thanks guys and I'll see you soon.
Deborah Jean – Parchment, MI 1/30/2017
Helen – Kalamazoo, MI 1/29/2017
Thanks for the quick help.
Tobias – Kalamazoo, MI 1/28/2017
Sebastian and his team are great and exceed my expectations!
Lucas – Kalamazoo, MI 1/26/2017
Sebastian and Gerome where great
Bethany – Kalamazoo, MI 1/25/2017
David is always friendly and remembers me whenever I come into have something done with my van. Andrew was also amazing and cleared out the dead leaves and twigs from under the hood of my van while we were waiting for the engine cleaning to "process".
Linda – Kalamazoo, MI 1/25/2017
Bob – Richland, MI 1/25/2017
Dominic and Jordan both did an outstanding job today.
Tom – Mattawan, MI 1/23/2017
I always get great service and the staff seems knowledgeable and courteous.
Mason – Kalamazoo, MI 1/23/2017
Sebastian is amazing! Always consistent with his attitude and welcoming smile! I'm not a car guy, but I always leave feeing more confident and knowledgeable about my car. I only have positive and nice things to say about the staff!
Molly – Kalamazoo, MI 1/21/2017
My dad was with me about his time, all the technicians remember him and the cars he brings in. My experience has also been consistently good.
Holly – Kalamazoo, MI 1/18/2017
No extra comments great service
Nicki – Parchment, MI 1/18/2017
Sebastian was friendly, knowledgeable, efficient and professional while facilitating an oil change. I was in a hurry and already behind schedule....the store worked as a team to get me on my way quickly without compromising service. It is hard as a woman to feel comfortable with repairs and/or routine service/maintenance, so I appreciate their honesty.
Steve – Kalamazoo, MI 1/16/2017
Great service. Great people. Disappointed u went away from Mobile 1. Also I'm retired and have been going to for years but U may be getting too Pricy for me!!
Linda – Richland, MI 1/16/2017
I had filled this out and my computer shut down -- don't know if you received my first comments or not. I feel that you have a great leader in Sabastian and his team is also what makes this location such a nice place to get my oil changed. They are all very professional and have a good sense of humor! I liked that Dennis had written them a note of congratulations! They are proud of that and it was on display. I have been using Uncle Ed's services for several years (sometimes at other locations) and always appreciate the service offered.
David W – Kalamazoo, MI 1/9/2017
The staff was very helpful and worked well as a unit. Give 'em a raise
John – Plainwell, MI 1/6/2017
Team is great
Arius – Kalamazoo, MI 1/6/2017
Precious – Kalamazoo, MI 1/6/2017
very helpful and very awesome guys
David – Richland, MI 1/4/2017
Dom did a great job.
Service was so fast today that i didnt realize it when they finished... Wow. Thanks!
Clanita – Plainwell, MI 1/3/2017
Sebastine and his crew was so helpful explaining what I will need on my next visit.alway polite and very respectable.Race F. Very kind and Gerome B.did my check and window. Even when I left I had a problem with one of my wiper blades and I brought it right back and they didn't hesitate to help me now that's service
Steven – Kalamazoo, MI 12/30/2016
Mike – Kalamazoo, MI 12/30/2016
Everyone you meet deserves to be greeted with a smile, and that takes place every time I have visited Uncle Ed's.
Jeff – Richland, MI 12/29/2016
A little pricey. Seems like $100+ for an oil change is about $50 to much. I'll be back but also will be checking out some less expensive alternatives. I'm hearing Wal*Mart (across the street) does a great job for 1/2 the price.
Pam – Plainwell , MI 12/26/2016
All the young men were so friendly and helpful!
Service was fast. The manger even double checked the air in my tires to make sure they maintained and were not continuing to leak. I fell good every time i leave your business.
David & Carol – Richland, MI 12/23/2016
Carrie – Kalamazoo, MI 12/21/2016
Very friendly and fast service. We always take all of our vehicles to Uncle Ed's.
Diana – Hickory Crnrs, MI 12/20/2016
Sebastian and Andrew were fantastic ! Very very nice and not pushy with products. It was a very good experience. Will go there again for sure!
Rich – Traverse City, MI 12/19/2016
Staff was engaged and working diligently. Good job.
Rufus Cornelius – Battle Creek, MI 12/16/2016
Sebastian, Race and Andrew were courteous, professional and conscientious. Great team!
George – Richland, MI 12/15/2016
I've been coming to this store for a few years now. I like knowing all the guys and them knowing my truck and that I take very good care of it. Thanks
Amy – Portage, MI 12/15/2016
Mike – Kalamazoo, MI 12/14/2016
The service was great but the constant upselling is ridiculous. That is one reason I stopped coming to Uncle Ed's a number of years ago.
Bob – Richland, MI 12/11/2016
Maybe add a cup of coffee and classic rock during my next visit. Other than that, you guys do an excellent job!
Cindy – Richland, MI 12/11/2016
No problems with service
Patricia – Richland, MI 12/10/2016
I was totally pleased with my visit.
Colin – Kalamazoo, MI 12/10/2016
It was the best service
Jane – Richland, MI 12/9/2016
The crew today was top notch!! First snow warnings and very busy but they were getting people in and out very fast! Sebastian and friends are a great group of service men!! Thank You!!
Maria – Richland, MI 12/9/2016
I wish you offered tire rotation, then I would come for every oil change.
Angela – Plainwell, MI 12/8/2016
Mike – Galesburg, MI 12/6/2016
Manager was very good
Sherie – Kalamazoo, MI 12/5/2016
This is one of your top locations. I am always very pleased with the services I receive.
Robert – Kalamazoo, MI 12/5/2016
Keep up the fantastic work!
Marjie & Brian – Richland, MI 12/1/2016
These guys are great! (Sebastian B, Dave, Andrew & Sean D)Always a pleasure to do business with them. Very friendly and do their job well. How about a Christmas BONUS for them!
Joseph – Kalamazoo, MI 11/29/2016
the entire staff was very friendly, knowledgeable, and helpful.
Steve – Kalamazoo, MI 11/26/2016
I have none
Kristen – Kalamazoo, MI 11/19/2016
Easy and quick. Thank you!
Al – Parchment, MI 11/17/2016
Technician found backup light nonfunctional and offered to replace it. After taking the light apart, he discovered the bulb and socket was out of the holder, it only needed to be reinstalled to make it work. He did not charge for this work, any other service station would have charged for the work. I will be back again.
Karen – Galesburg, MI 11/17/2016
Sharon – Richland, MI 11/16/2016
Like how quick the technicians are.
Sonya – Kalamazoo, MI 11/16/2016
Great service by Sebastian and Dominic! So helpful...not pushy. Thanks!
Shari – Galesburg, MI 11/14/2016
Sebastian and Race were fabulous. Everyone was so nice and the service was fast and accurate
Anthony – Allen Park, MI 11/6/2016
Very complete and great service
Jovan – Kalamazoo, MI 11/5/2016
Nothing to add.
Heather – Kalamazoo, MI 11/3/2016
Great service as always at this location!
Kyle – Kalamazoo, MI 11/3/2016
Justin – Decatur, MI 10/28/2016
Linda – Richland, MI 10/28/2016
Actually, there were many reasons I came back to this location. Sebastian is a fantastic manager -- in fact, all employees are caring and friendly. I love that I can go to this location where they are serious when necessary, informative always, and fun to joke with . . . I feel like family!!
I also like that I can prepay and am notified by Uncle Ed's when it is time to go for my next oil change.
Uncle Ed's is a fantastic place for service and friendliness.
Carol – Parchment, MI 10/27/2016
Bob – Richland, MI 10/26/2016
The team is always friendly and glad to see me. I really appreciate their professionalism.
Miriam – Kalamazoo, MI 10/25/2016
I love the service and convince. Your staff was very friendly and energetic. It was nice that they told me what my car needs but I did not love all the upselling. I was constantly saying no and it just didn't feel so good. Otherwise, fenomenal experience.
Eric – Richland, MI 10/22/2016
Brent Lauren – Galesburg, MI 10/22/2016
Andreana – Kalamazoo, MI 10/20/2016
The technicians were very friendly knowledgeable. This was the best oil change experience I have ever received.
Sandra & Dean – Richland, MI 10/13/2016
I think i am done with Uncle Ed. I go there because I live close by and there is never a wait to get in without an appointment. But as I have told you before the constant scripted up-selling is annoying. The unending and relentless explanation of every little thing they are doing is annoying. Having to refuse 16 things when all i want is an oil change and a filter is exhausting. And at $130 for an oil change and filter i don't think i am saving anything over going to the Cadillac dealership and relaxing with a cup of coffee in their lounge while they quietly change the oil. Also the yelling has gotten louder. Yeah, I think I am done with you guys. djc
Michal – Kalamazoo, MI 10/12/2016
Very professional and friendly service. I have always had a great experience here. Sebastian, Dominic, and Race were all extremely proficient and friendly. Excellent service.
David – Kalamazoo, MI 10/12/2016
Very knowledgeable staff!
Joshua – Delton, MI 10/11/2016
Sebastian is always here ever time I come in for an oil change. He is very friendly, professional, and knowledgeable.
Kelly – Plainwell, MI 10/11/2016
Gave my dog treats thank you!
Tony – Kalamazoo, MI 10/8/2016
Hollie – Kalamazoo, MI 10/8/2016
The asst manager was so nice and friendly !!!!!
Tj – Kalamazoo, MI 10/8/2016
Dave – Richland, MI 10/6/2016
Maxwell was very professional and courteous
Great Service !!
Kim – Richland, MI 10/6/2016
I appreciate the kindness and respect shown by the staff at this location. My 1999 Mercury Sable continues to run well thanks to your maintenance.
Brent Lauren – Galesburg, MI 10/4/2016
The actual service was not the problem. I received an email with rewards and they had technical difficulties getting the rewards to register that caused my time there to be much longer than it should have been.
Michelle Kirk – Kalamazoo, MI 10/4/2016
Great guys, always upbeat and friendly. Thanks
Katie – Kalamazoo, MI 10/4/2016
Love going to Uncle Ed's. They are always friendly and very helpful!
Shannon – Kalamazoo, MI 10/3/2016
Everything was perfect.
Nancy – Portage, MI 10/3/2016
What a helpful and friendly staff. Since I worked in sales I was impressed with the helpful no pressure information on products and services.
Deborah Jean – Parchment, MI 9/30/2016
always use them because they take great care of car maintenance
Samantha – Kalamazoo, MI 9/27/2016
Not the cheapest option for an oil change but for me the most quick and convenient. Plus, the guys here are always seem genuinely happy and friendly.
Tim – Galesburg, MI 9/27/2016
These guys rock. Very friendly
Deb – Kalamazoo, MI 9/24/2016
I have no comments. It was a good experience. It's stupid to force someone to write something just to complete a survey when they have nothing significant to add.
Tony – Kalamazoo, MI 9/20/2016
Sebastian and all the technicians were AWESOME AND COURTEOUS
Scott – Kalamazoo, MI 9/19/2016
Judy & Jeff – Kalamazoo, MI 9/12/2016
Please send coupons
Linda – Plainwell, MI 9/7/2016
Danielle – Kalamazoo, MI 9/6/2016
Jacqueline – Richland, MI 9/6/2016
I was impressed that Sebastian was attentive to the details and found something that needed repairing that I was not used to having checked. He did the service, even though he could have just left it to another visit.
Jacqueline – Richland, MI 9/6/2016
Sebastian did an awesome job. He was very thorough and even discovered a problem that could have left me stranded. I did all the work he suggested after he explained each thing. Very professional work!
Frankie – Kalamazoo, MI 9/3/2016
Marjie & Brian – Richland, MI 9/2/2016
I depend on Uncle Ed's to do my oil changes.
Jalissa – Kalamazoo, MI 9/2/2016
I guess I misunderstood what the assistant manager was saying because I came out of pocket more than I expected. I thought I was spending around 50 bucks for 2 services and it was almost 100.
Linda – Kalamazoo, MI 9/2/2016
Service was great!
Paul – Richland, MI 8/30/2016
The technician (Maxwell) dropped a wrench into the engine compartment damaging the right-front airbag sensor. When asked by the Manager to restart the vehicle, the warning light manifested. I brought it to the attention of the Manager on Duty, who brushed me off. I am now faced with a $230 repair bill. I guess I won't trouble Uncle Ed's with my business in the future.
Rick – Kalamazoo, MI 8/27/2016
Always have great service here....
Todd – Galesburg, MI 8/27/2016
Prices keep going up but service is good
Lashica – Kalamazoo, MI 8/27/2016
I think you guys should have a tire tech and small inventory of common size tires.
Helen – Kalamazoo, MI 8/26/2016
Good try on the upsell!
Melissa – Galesburg, MI 8/24/2016
Once again, a technician BROKE something on my vehicle. While replacing the air filter, he broke 2 bolts off the cover. One was sheared completely in half and will require more work than just replacement. They did not have any bolts to replace them and I was told if I purchased them somewhere I could come back and they would put them on. This is not the first time technicians have broken items. On other visits, the glove compartment bolt/hinge was broken on one side while they were replacing the cabin filter. When they replaced one of the license plate lights, they broke the entire casing that the lights fit in. I had to order the part from the dealer and replace it. They did not even mention what had happened. I drove home and discovered the damage while unloading my car. We plan on purchasing a new vehicle in the next few months and I don't trust your technicians anymore to bring my new vehicle in for oil changes or anything else.
Lashica – Kalamazoo, MI 8/23/2016
Great service on gull road the rest of the stores need to take notes.
Scott – Plainwell, MI 8/13/2016
Never is all my years. I will go back to changing myself!
Mark – Kalamazoo, MI 8/10/2016
Best service I've had at any auto service place ever - Kudos!
Kimberly – Nazareth, MI 8/9/2016
Andrew – Richland, MI 8/8/2016
the sense of urgency and agency has been in decline for several years now, and I think that contributes to slower service times. Better teamwork and time management would get the turnaround times down. Too much idle sitting with no tech working on my vehicle sometimes leads to customer impatience. Service businesses are tough, but overall, Sebastian and crew do a fine job. Just needs tweaking.
Kelsey – Kalamazoo, MI 8/3/2016
Sebastian was extremely professional and always kept me updated on what they were working on so I felt included in the interaction . He also was friendly the entire time and made it well worth coming back due to his experience of customer service . Great job gents ! My car purs like a kitten now
Deborah – Kalamazoo, MI 8/3/2016
It was ok.
Dee – Richland, MI 8/3/2016
The workers were professional & informative! Friendly
Harvey – Kalamazoo, MI 8/1/2016
very good service
Michael – Augusta , MI 7/31/2016
Please stop with all the extras. If I come in for an oil change that's all I want
Jack & Noreen – Kalamazoo, MI 7/30/2016
Rick – Kalamazoo, MI 7/29/2016
Always do a great job...
Michelle – Galesburg, MI 7/29/2016
This was my first visit ever to Uncle Ed's. I was impressed with how friendly the employees were. They made me feel at ease and explained everything that they were going to do before they did it. Sebastian even helped me figure out how I could change my speedometer to the metric system because I will be vacationing in Canada.
Kim – Kalamazoo, MI 7/28/2016
Love the coupns n deals
Wendy – Kalamazoo, MI 7/27/2016
Carole – Richland, MI 7/26/2016
Just extremely efficient, friendly staff at this particular Uncle Ed's. They get things done!
Linda – Richland, MI 7/21/2016
Just want to comment that I like all of the young people servicing my car. All of my visits have been great. And, since I am a cheapskate, I am so happy you offer the "prepaid" advantage.
Anthony – Richland, MI 7/21/2016
$90+ for an oil change on a 2012 Honda Civic is FAR TOO much to pay for a 15 minute service. Also, even though I clearly indicated I was not able to pay for additional services, the representative kept asking me to complete additional services. I politely declined stating "I cannot afford at this time." Even got charged $7 because I had a skid plate! I will call around and get my oil changed somewhere else for my next service.
Cindy – Richland, MI 7/17/2016
No problems with visit
Staci – Kalamazoo, MI 7/16/2016
after they checked my Battery and power steering my jeep stalled out 3 times on the road. has NEVER EVER EVER done that. had to go out of town or would have went back. stalled out once while out of town when Turing steering wheel. !!! very dissatisfied and will be returning so they can look at fix it!
Joseph – Lansing, MI 7/15/2016
Always a complete and pleasant experience!
Ashly – Kalamazoo, MI 7/14/2016
Employees were very nice and helpful.
Rodney – Kalamazoo, MI 7/13/2016
Only reason for the "somewhat satisfied" was lack of options for windshield wipers. Got new wipers from UE 6 months ago. Work great for rain but horrible for snow/ice on my vehicle. Would have tried a different brand/design if available.
Everything else (staff, service, time) was great as usual.
Heather – Kalamazoo, MI 7/13/2016
I was first in line waiting for an empty bay. I waiting in my car for 25 minutes before they even got me in. It was at 2:30pm on a Wednesday. I would have been more understanding had it been at or after 5pm or on a weekend. They had a guy come do a safety check while I waited outside for an open bay, then he tried to do it again after I finally got in. I had to plead with them not to bother checking tires/ air filter because I was already 30 minutes into the visit as it was and they hadn't even talked to me about an oil change yet. It was an agonizing 53 minutes to get a simple oil change. I could have done it myself in my driveway in less than 15 minutes. The staff was friendly. I'm pretty sure the guy that tried to do the inspection twice was new. I did take that into account. Even though he called me sir ( I am a ma'am) and still took apart my air filter after I asked them not to because I was just ready to have oil put in and be done. The guy that opened my door to check the tire setting ( even though I asked them not to for times sake) had a oil drenched rubber glove on that left a hand print inside my grey interior. He even tried to take my phone that had the coupon code on it with the same dirty glove! I politely asked him to take off or change his glove first. He did. Sighhhhhhh.....
Michael – Kalamazoo, MI 7/2/2016
Terri – Kalamazoo, MI 7/1/2016
Sebastian and his group are very efficient and friendly to work with
Carla – Kalamazoo, MI 6/29/2016
Don – Kalamazoo, MI 6/29/2016
Always fast and easy.
Gary – Kalamazoo, MI 6/25/2016
Excellent staff! Gerome was my car tech and Sebastian the manager; both did an outstanding job!!!!!
Lily – Kalamazoo, MI 6/25/2016
Excellent staff! Kudos to the staff. Sebastian was the supervisor during the time and did a great job!
Phillip – Richland, MI 6/24/2016
These techs are always polite and efficient.
Roger – Richland, MI 6/24/2016
VERY CONVENIENT TO HAVE A HEADLIGHT BULB REPLACED WHILE THERE AT A GREAT PRICE.
Michelle – Kalamazoo, MI 6/22/2016
Exceptional service from everyone involved, they went above and beyond my expectations.
Charles – Mattawan, MI 6/15/2016
Robert – Kalamazoo, MI 6/12/2016
Very good service
Anthony – Richland, MI 6/10/2016
John – Plainwell, MI 6/9/2016
no further comments
Jacqueline – Richland , MI 6/8/2016
The staff at this location is very professional and friendly. I have been using this location for many years and with their service I have had many cars get over 100,000 miles, and the last got to 220,000 before I traded it for a newer van. Service and results bring me back.
Sherie – Kalamazoo, MI 6/6/2016
This store is my first choice for car care. They do a great job and make me feel like a valued customer.
Lashica – Kalamazoo, MI 6/3/2016
Teach your other locations in kalamazoo to be more professional and friendly.
Monty – Kalamazoo, MI 5/26/2016
Everyone was very friendly and helpful
Pierce – Kalamazoo, MI 5/23/2016
Always very respectful and nice. Never have any issues.
Edward – Vicksburg, MI 5/23/2016
First it took 40 minutes and only 2 techs working. The prices went up and the service sucked. Waited way to long for oil change. I thought it was 10 minutes but that didn't happen. My window was still dirty. My dip stick showed my oil was full when i pulled in yet the reciept said it was low. I really was not happy with the service considering I bring 2 vehicles there for my oil change. Hmmmmmm maybe not the next time.
Kim – Richland, MI 5/21/2016
Add changing spark plugs to your list of services
Kim – Kalamazoo, MI 5/16/2016
Convenient, friendly,needed oil change
Gene – Delton, MI 5/14/2016
What a good service crew
Rebecca – Kalamazoo, MI 5/14/2016
Always helpful and willing to take care of me
Dave – Richland, MI 5/13/2016
Sebastian and the crew there on gull road are fantastic. They do a great job. Very conscientious people. You can count on them to be thorough and professional.
Jerry – Waunakee, MI 5/13/2016
we live in Wisconsin and needed an oil change after 5 pm. your store offered the chance to have a late afternoon oil change. never having been here before, I was not impressed with the multiple "actors" doing whatever for reasons unknown to me. by the time I was told the price of your oils, it seemed too late to leave. i've never used synthetics before and now more than ever never will. your prices are double those of other oil change places. so from now on I'll be sure I don't need and oil change when we visit family in Mich.
Scott – Kalamazoo, MI 5/11/2016
Dominac was great and very friendly
Joseph – Lansing, MI 5/5/2016
Justice – Kalamazoo, MI 5/5/2016
There were 4 technicians doing different things to my car and talking to me. I have never had this happen, it felt like no one knew what the other was doing, too many cooks in the kitchen!!
Jeff – Battle Creek, MI 5/3/2016
Service is more expensive than competition.
Melissa – Augusta, MI 5/3/2016
Ronald J. – Kalamazoo, MI 5/3/2016
Sebastian B, Mutakabbir did a great job!!
Shari – Galesburg, MI 5/2/2016
Everyone who helped me was fabulous.
Sylvia – Kalamazoo, MI 4/30/2016
Great customer service Sebastian, Tony, Kaleb C and Jamaal T.
Thalmus – Kalamazoo, MI 4/29/2016
Jamar – Kalamazoo, MI 4/29/2016
Fast, and convenient great service everytime
Andrea – Kalamazoo, MI 4/28/2016
The people there were good. Not much else to say.
Mike – Richland, MI 4/27/2016
The manager and his staff are great
Brandon – Portage, MI 4/24/2016
Great and fast service.
Bruce – Richland, MI 4/20/2016
Like getting coupons
Shirley – Kalamazoo, MI 4/16/2016
I am always impressed with your staff. They are knowledgeable, conscientious and personable. This Gull Road branch runs a tight ship!
Rich – Chicago, MI 4/12/2016
Everyone did a great job!
Amber – Kalamazoo, MI 4/10/2016
Do not end the coupons
Sylvia – Kalamazoo, MI 4/9/2016
Excellent customer service
Jesse – Kalamazoo, MI 4/9/2016
Sebastian went above and beyond my expectations!!!
Needs to be promoted quickly before somebody else finds him.
Marvin – Richland, MI 4/4/2016
I have been a Uncle Ed's costumer for many years in many locations in the Kalamazoo area.
Jeff – Parchment, MI 4/2/2016
This is a great bunch of gentlemen at this location they were above any service standerd ive evr seen in a quick lube sebastian b was very helpful and runs his team well..
Quenisha – Kalamazoo, MI 4/1/2016
The guys here are always very knowledgeable & provides fast & efficient service. I never go anywhere else except Gull Rd!
Joseph – Lansing, MI 3/31/2016
The service staff were knowledgable and seem very dependable.
Cassandra – Kalamazoo, MI 3/29/2016
The manager David H, Utility Tech Mutakabbir-Malik, and Lower tech Antonio H were very helpful, friendly, did our service super fast, and had awesome customer service!
Jessica – Kalamazoo, MI 3/25/2016
Service was fast, friendly and professional!
Jan – Kalamazoo, MI 3/25/2016
Amy – Augusta, MI 3/24/2016
Very friendly and professional staff - they actually made the experience enjoyable. Getting an oil change is usually incredibly boring; today was easy and fun. Thanks to the two gentlemen working this morning!
Mark – Kalamazoo, MI 3/24/2016
Sabastian and the team are always pleasant and efficient.
Brandy – Delton, MI 3/23/2016
Keep doing what your doing!
Dawn – Kalamazoo, MI 3/20/2016
Very polite and friendly service
John – Kalamazoo, MI 3/14/2016
Too much hard-sell for add-ons
Brian – Richland, MI 3/14/2016
Technicians worked efficiently and effective. Timely oil change.
Tom – Delton, MI 3/11/2016
I've been coming to this location since it was opened, always good service, thanks.
Kim – Kalamazoo, MI 3/11/2016
Service was great as always. I do wish there was less of a push to sell "upgrades" and additional services. I always feel pressured.
Cesar – Portage, MI 3/7/2016
I like turtle and uncle ed
Eric – Richland, MI 3/6/2016
Bruce – Wayland, MI 3/4/2016
Bobbi – Kalamazoo, MI 3/4/2016
They were very helpful and knowledgeable.
Dana – Galesburg, MI 3/4/2016
Cindi – Richland, MI 3/2/2016
The guys's (and girl) at Uncle Ed's are phenominal! I always enjoy my trips to their shop. The visit is always quick as all the guys are as efficient as possible. Everyone is extremely friendly, and it makes getting my oil changed enjoyable- not a hassle at all!
Krystal – Kalamazoo, MI 3/1/2016
Excellent customer service as always!! Dalton and Sebastion are rock stars!!
Tapricia – Richland, MI 3/1/2016
Manager was very informative and polite
Carole – Richland, MI 2/29/2016
I appreciate how quickly the service always is at the Gull Road location. Fast, friendly service...just what I need during my busy days...
Terri – Kalamazoo, MI 2/29/2016
Needed to add oil
Frances – Kalamazoo, MI 2/27/2016
Joann & Lester – Kalamazoo, MI 2/26/2016
I appreciate the professional and courteous attention from the managers and the crew. I didn't have the money this time to take care of other issues that are due at this time and was given a list in order of importance to consider the next time I stop in. That really helps with budgeting. Thank you.
Paul – Richland, MI 2/26/2016
My vehicle is a European import and it is difficult to find a nearby place to have it serviced. Uncle Eds had everything I needed in stock and ready to go. There was a bit of a hiccup with the oil filter, but the service manager was able to resolve it to my satisfaction.
Justice – Kalamazoo, MI 2/24/2016
None at this time
Scott – Kalamazoo, MI 2/24/2016
Natalie And Jose – Richland, MI 2/23/2016
For the survey, the above question about what brought me back should be select all that apply.
Qualisqua – Kalamazoo, MI 2/22/2016
Great Service and Staff!!
Michael – Kalamazoo, MI 2/20/2016
Great service and a friendly professional staff
Cindy – Kalamazoo, MI 2/19/2016
Top notch service was given.
Linda – Richland, MI 2/16/2016
Your staff is very, very helpful -- Sebastian was especially helpful and kept me informed on all that was happening. Nick as well and Sean must have done a great job as all is working well. Sean was out of sight and I should mention a nice young lady started my service (just can't remember her name). When I mentioned salt still on the windshield she worked and worked to make certain it was absolutely clean -- very concerned employees. I've been to a few other locations and feel that your hiring techniques must be excellent.
Tom – Mattawan, MI 2/16/2016
The young lady who was my service technician was also the assistant manager I believe. She was very professional and knowledgeable. I would recommend this location to my family members and friends. I always have had great service there in the past as well and I can get my oil changed on my lunch break.
Gary – Parchment, MI 2/14/2016
The gentlemen that serviced my vehicle were very professional.
Katelyn – Kalamazoo, MI 2/13/2016
Everyone was very friendly, I was bundled up because my heat had went out in my car and they offered to look at it and told me what I needed to do if it went out again. Couldn't be more thankful!
Mario – Oahtemo , MI 2/11/2016
Love uncle Ed Reco is really good at what he does really takes time to make sure the job is done right! Thanks!
Adaesha – Kalamazoo, MI 2/8/2016
Katie – Kalamazoo, MI 2/6/2016
Good service always! Very helpful and friendly!
Terri – Kalamazoo, MI 2/5/2016
My Scion XB has a bad motor and will be replaced because of excess oil consumption. Had to have my oil topped off.
Lashica – Kalamazoo, MI 1/31/2016
The locations in kalamazoo on stadium and drake road the staff is just rude I will not ever visit those 2 locations again unless the staff change.
Susie – Kalamazoo, MI 1/30/2016
Very pleasant staff
Veronica – Richland, MI 1/28/2016
Love you guys...Love the convenience...Love the service...More than anything...Love the upbeat fun attitudes. But the constant upselling does get tiresome...
Mathew – Kalamazoo, MI 1/27/2016
Sebastian, Dave and the entire team at Uncle Eds on Gull Road are amazing! I always go there and sing their praises to everyone I talk to!
Terri – Kalamazoo, MI 1/22/2016
Great Service at this shop every visit:)
Jane – Richland, MI 1/19/2016
It is always a great experience stopping in and getting my oil changed or other top notch services! Sebastian and his crew are always courteous and helpful. Thanks for being there for my car always!!
Pam – Kal, MI 1/19/2016
Tim, Sebastion and Tyler were awesome
Christopher – Galesburg, MI 1/19/2016
As a former Uncle Ed's employee, I knew what to expect right away from this company. The service was very friendly and polite. It was pretty busy when I came in, (three cars in and one out back) so I knew that it was going to take more than 10 min, but I was alright with that as I knew I would be getting the service I wanted, and needed. Tyler and Sebastian introduced themselves right away with smiles. I did not indicate who I was until I was asked. I just wanted to come in and get a 10 minute oil change and go. I was asked if I used to work here and I stated that I did. As soon as I answered, it seemed like my service slowed down like I was no priority. A car came in on bay 3 and it was a "Speed Challenge" and I of course know what that means. That car came and left before my oil was even draining. Now, I'm not saying the service was bad or anything, it was actually very good. I even laughed a few times. All I'm saying is that a speedy oil change was all I wanted and I was in the building for about 30-40 minutes. Of course I'll be back in 3,000 to enjoy the great service! Maybe they just need a few "Shop Walks"!
Ladante – Kalamazoo, MI 1/11/2016
I appreciated Sebastian B and Bryan S for being so wonderful to me when I needed a top off service and two lights replaced. I always feel like I am a priority at this particular shop/store location.
Charles – Mattawan, MI 1/11/2016
Mm m mm
Payton – Richland, MI 1/11/2016
Would highly recommend
Pam – Kalamazoo, MI 1/11/2016
Sebastian the manager is great! Very friendly and helpful.
Marty – Comstock, MI 1/9/2016
You have a great crew and a very attentive manager. Keep up the good work.
Mark – Kalamazoo, MI 1/9/2016
i smell cookies
Anna – Kalamazoo, MI 1/8/2016
Price is $30 more then an oil change at Bell tire therefore I will not continue to use uncle Ed's
Jodi – Kalamazoo, MI 1/6/2016
Lysanne – Richland, MI 1/4/2016
Your staff is very friendly.
Kaylee – Kalamazoo, MI 1/2/2016
great service, friendly technicians, good advice. always fun to listen to them yelling and chanting out random parts, oils names, and service checks... entertainment at its finest.
Sebastian was the manager I believe, was very informative. Another tech with a mustache (one who pops his gum) was very friendly as well.
Sarah – Richland, MI 12/31/2015
Nathan – Richland, MI 12/28/2015
Store manager sebastian was a great guy
Kirk – Kalamazoo, MI 12/27/2015
Please understand that uncle ed's is 2x the cost of other oil change services. If I had the time I would probably go elsewhere. It is mainly the convenience that brings me back. The service is good but the price is over what I feel I should pay.
Mark – Kalamazoo, MI 12/26/2015
i smell cookies
Mark – Kalamazoo, MI 12/26/2015
Always a great experience - the crew is efficient and work well together - always feel welcomed and appreciated
Linda – Richland, MI 12/23/2015
Very thorough service, thank you.
Tobias – Kalamazoo, MI 12/23/2015
I had to remind the staff to check ALL of my lights. Otherwise, great service as usual.
Casey – Delton, MI 12/22/2015
Sebastion was extremely helpful and friendly.
Roni – Kalamazoo, MI 12/21/2015
Great service Great TEAM!!!
I look forward to returning for the next service on my vehicle. Dom,thanks so much for your thorough explanations...
Tracy – W Bloomfield, MI 12/19/2015
Great service. Professional crew and clean facility.
Vivian – Kalamazoo, MI 12/19/2015
The crew worked well together
Nicole – Richland, MI 12/17/2015
My only feedback is that when I would indicate I didn't want to do a service (I only came in for my oil change) the manager said at least twice, "Well when it fits your budget, you can come back..." or something like that. I love Uncle Ed's and will certainly be back, but it is a bit offensive to assume that the only reason I'm not doing something is because of budget. I have certain services taken care of elsewhere, and budget is not the issue - rather preference. Just some food for thought :)
Becky – Parchment, MI 12/17/2015
Dom was my main contact throughout my visit. Hes a nice guy with a great smile. I've driven my 2004 Kia Optima since it was 44 miles old. Uncle Ed's has been with me the whole way, and have only great things to say about the guys who work at the Uncle Ed's Gull Road location in Kalamazoo MI.
Kim – Galesburg, MI 12/17/2015
Love all the guys at Uncle Eds. A great place full of smiles:)
Tasia – Kalamazoo, MI 12/15/2015
i smell cookies
Rodney – Kalamazoo, MI 12/12/2015
Friendly, professional service.
Ladante – Kalamazoo, MI 12/11/2015
Dominic, Tyler O, Nicholas R and Sebastian were all great and made me feel special as they all serviced my car or gave suggestions for better fuel efficiency.
Ben – Kalamazoo, MI 12/10/2015
Nothing i can think of
Michael – Kalamazoo, MI 12/8/2015
We love taking our vehicles to Uncle Eds on gull road in Kalamazoo Mi. The team is very professional and courteous the store manager Sebastian is the best. You have a great store manager on staff!! Way to go Uncle Eds you definitely have our business
Samantha – Detroit, MI 12/5/2015
I felt ripped off. The person who helped me Dom was aware that I wanted the cheapest oil change because I was low on money that day and he duped me into getting the synthetic change that cost much more and I felt tricked.
Casey – Kalamazoo, MI 12/5/2015
Waited 20mins to get in, and took another 20-/5mins for service. The 10 min change is a lie and false advertisement.
Susan – Marshall, MI 12/1/2015
I came in to have a headlight replaced on my 2012 Malibu. It was the first time that I had to have this work performed and found that it is a very complicated procedure. My front bumper had to be removed along with some internal parts and lots of nuts and bolts. Sebastian B, the manager was amazing! He was extremely knowledgeable, quick and efficient. His technicians Martin C and Tyler O were also great and the 3 of them made a fantastic team. I was in and out within 20 minutes, which I didn't think was possible. I felt completely confident that they returned my car back to it's original configuration and felt completely safe. I have been an Uncle Ed's customer for years, but these gentlemen really wowed me! I will make sure to let my friends and co-workers know how pleased I am with your service. Great job guys, I was extremely impressed with their performance!
Casey – Kalamazoo, MI 11/28/2015
Tony – Kalamazoo, MI 11/27/2015
Your crew went above & beyond to try and repair a broken power steering belt on my 2005 Dodge Neon. They were not successful through no fault of their own, and did not charge me for the labor or the belt they could not install. They were very professional as always and I'll continue to recommend them to everyone.
Andrew – Kalamazoo, MI 11/25/2015
All good, as usual.
Cliff – Richland, MI 11/24/2015
Sebastian and his team are always very friendly and knowledgeable. They're the reason I keep coming back to Uncle Ed's on Gull Rd.
Terri – Kalamazoo, MI 11/24/2015
always good service
David – Galesburg, MI 11/24/2015
Great service every visit.
Ashley – Kalamazoo, MI 11/22/2015
We ended up being there a total of 70 minutes and we were the only car in line. Originally they said it'd only be 12-15 before we were in and it ended up taking 35. Then once we were in it was horribly slow and they didn't do even the normal safety light checks and I had to ask what my oil level was at! Super disappointing.
Shirley – Kalamazoo, MI 11/22/2015
Every time I have visited this location, I have been extremely impressed with the professionalism of the men who work there. They are always efficient, knowledgeable, and courteous. Sebastian especially always goes out of his way to be helpful and make sure I am well taken care of.
William – Hickory Crnrs, MI 11/18/2015
Manager is outstanding.
He'll be a great District Mgr. in
Gary – Kalamazoo, MI 11/18/2015
i learned a valuable lesson to day. I always take my truck to the cheapest place to change the oil! but my visit to day tells me that cheapest is't always the best service. thank you uncle eds for showing me the value of my buck!
Mason – Kalamazoo, MI 11/16/2015
All the employees were nice and outgoing. Great communication between everyone and the manager was a good leader. Will be visiting again soon
Judy – Hickory Crnrs, MI 11/15/2015
Replacement wiper blades
Cody – Kalamazoo, MI 11/12/2015
Sebastian said I was in for a treat, and he was right!Oil change and vehicle inspection were quick and thorough on my clunker of a car.It no longer clunks! These guys are awesome! Will totally reccommend!
Dementric – Kalamazoo, MI 11/9/2015
I had great service today, with very nice, and professional workers.
Rick – Kalamazoo, MI 11/6/2015
I don't do surveys but I'm doing this one only because these guys are sooooo good. They are trained to be very professional and everything was done very quickly. They did a great job of attempting to sell me additional services without being too "pushy." Just the right amount! I've been going there for years and I'll continue, mostly for the individuals and their attitude!!!! Thanks, Rick Herbert
Paul – Kalamazoo, MI 11/6/2015
work done just just fine
Hannah – Climax, MI 11/6/2015
The staff was precise and thorough. Very friendly while servicing the car.
Karin – Kalamazoo, MI 11/4/2015
Don waved me in and started my service. Sebastian B was the customer service advisor and manager on duty. Tyler O was my technician. All three were very friendly, helpful, and professional. Very satisfied with the service I received, and the courtesy I was shown.
Paul – Hickory Crnrs, MI 11/2/2015
All the guys are great!!!
Sebastian was great going through everything in detail and checking over the entire vehicle.
Dom worked his butt off and did a great job!
It truely is like visting a group of your friends and knowing they have your best interest and safety in mind, because they care too!
So awesome in today's world to see a business who's employee's take GREAT PRIDE in what they do! That is harder and harder to find.
Greg – Parchment, MI 11/2/2015
Always do a great job
Joe – Kalamazoo, MI 10/29/2015
Tyler Okay was my service professional today and was extremely professional during my visit! He walked me through everything he and the team at uncle eds were doing. He also made me laugh which brightened my day. Definitely will return!!
Jeff & Emily – Delton, MI 10/28/2015
Sebastian was very nice.
Kimberly – Kalamazoo, MI 10/22/2015
My favorite location in Kalamazoo;)
Fred – Kalamazoo, MI 10/22/2015
Gull road is the best, great service, awesome job people thanks
Fred – Kalamazoo, MI 10/17/2015
Guys on gull road are awesome!!
Gary – Kalamazoo, MI 10/17/2015
Don't have any !
Nicki – Parchment, MI 10/16/2015
Sebastian and techs were thorough, courteous, and helpful.
I do not usually do these surveys, but they really did a good job and were friendly, not pushy. I used to go to the Portage location based on demographics and was satisfied, but the turnover was pretty regular. I am glad the location closest to my new home is going to work out well. :)
Dan – Kalamazoo, MI 10/14/2015
job done sufficient
Mary Kay – Kalamazoo, MI 10/14/2015
Shari – Galesburg, MI 10/12/2015
Store manager Sebastian was fabulous. He is very personable and friendly and did everything in his power to make my visit enjoyable. He is a true asset to your company.
Alex – Kalamazoo, MI 10/10/2015
I had trouble with my car battery whole I was there and I'm so thankful they took care of it fast!I was so embarrassed about the trouble but they made me feel so comfortable.
Heather – Kalamazoo, MI 10/10/2015
This is normally the only uncle Ed's I've found not to pressure me into purchasing other services. My last visit, however, they did just that. The service also took twice as long as it should have. I came back today, however, because I have been using this uncle Ed's for over 5 years hoping that that was an isolated incident. Apparently it was. Today's service was the best I have ever had. The gentleman was courteous and professional. He informed me of services I should consider without pressuring me. My oil change was extremely fast. Overall, if I had my choice, he would be servicing all of my visits in the future.
Mathew – Kalamazoo, MI 10/3/2015
Sebastian, David and the team are always amazing!
Molly – Augusta, MI 10/2/2015
Sebastian,Martin C and Nicholas R were friendly and professional theade grtting an oil change pleasent!
Ginal – Kalamazoo, MI 9/30/2015
Very pleased with visit
Michael – Kalamazoo, MI 9/29/2015
Everyone was incredibly helpful and very friendly.
Kathy – Kalamazoo, MI 9/28/2015
I just hate that every time I use Uncle Ed's to get my oil changed that they try to sell me every service that is available. I only want an oil change!!! I appreciate them telling me that I may need certain things, but if I would have bought everything they tried to sell me, my bill would have been over $400 and I had already prepaid my oil change from the last time I was there! That is the reason I would not go back, even if it is convenient.
Jeano – Battle Creek, MI 9/26/2015
Uncle Ed's service have been excellent to me, and I have free oil changes with another company, but I just don't trust them. I learned from past experience that "when they say, your oil is change, check it to make sure." Uncle Ed's have been on point so far. Keep up the good work. Thanks and God Bless You!
Juan – Kalamazoo, MI 9/26/2015
Bridgett – Kalamazoo, MI 9/26/2015
Great job with great personalities from the staff!
Christina – Richland, MI 9/25/2015
Always so positive and happy! I love getting service there. Sabastian, the store manager was very helpful and kind.
George – Richland, MI 9/24/2015
Service was good, but not up to the usual I have seen in the past. Seemed to have to many new employees scheduled at the same time. A lot of uncertainty and questioning going on. That can make you a little nervous. I think shorter employees should use a step stool to reach inside the vehicle instead of rubbing their belt buckles on the paint job. I have always liked the guys at this location and plan on returning.
Dana – Kalamazoo, MI 9/21/2015
Thank you for the friendly and speedy service during my oil change. Dave took the time to answer all my questions about my vehicle. I felt like everyone went the extra mile and provided excellent service. I'll definitely be back again. Keep up the great work.
Hailey – Richland, MI 9/20/2015
Employes were beyond awesome! So helpful!
Dan – Kalamazoo, MI 9/18/2015
satisfied with service
Frances – Kalamazoo, MI 9/17/2015
They did a great job.
Elana – Grandville, MI 9/17/2015
Te guys were extremely helpful in explaining what I needed. They were very personable and the service was excellent!! Will go back to this store in the future
Anthony – Kalamazoo, MI 9/17/2015
This store has awesome management that brings me back due to their great service
Tom – Parchment, MI 9/14/2015
Marvin – Richland, MI 9/11/2015
Quick and easy in and out, close to home!
Courtney – Kalamazoo, MI 9/10/2015
I always get great service at Uncle Ed's. The employees always inform me of additional recommended maintenance which I appreciate, and they don't make me feel guilty when I turn it down from time to time.
Scott – Vicksburg, MI 9/9/2015
The store managers name was Sebastian, I am unsure of his last name. He was awesome, and did an amazing job. I can assure you, you would have been proud of his professionalism, hard work, and character. Along with the other gentleman who worked on my vehicle (blue polo, young, skinny, black hair, MSU fan).
The gentleman who helped guide the vehicle out, although I am unsure if he worked on the vehicle or not ( he was also skinny, tall, brownish hair and wore a tan polo)was also top notch and 100% professional and was very friendly and left me feeling like my trip to Uncle Ed's was a great experience.
YOU SHOULD BE VERY PROUD OF THE GROUP OF YOUNG MEN U HAd WORKING AT THE SHOP THAT DAY. Thank you all gentlemen.
Terri – Kalamazoo, MI 9/9/2015
always very helpful
David – Plainwell, MI 9/4/2015
Sebastian and his team are great. They always look like they are having fun at work. Sebastian also recognizes me, so it makes me feel welcomed. On a side note, my email has the plus symbol in it, so be sure your system fully supports it (it didn't pick up in this survey in the box below).
Cindy – Kalamazoo, MI 9/4/2015
Harry & Julie – Kalamazoo, MI 9/2/2015
Always good service
Adam – Delton, MI 8/30/2015
Sharon – Richland, MI 8/27/2015
Service was great.
Kim – Kalamazoo, MI 8/26/2015
The only negative I can come up with is the price. I have a brand new vehicle and don't mind paying for the best products. However over one hundred dollars for an oil change is the reason I won't return.
Marty – Comstock, MI 8/24/2015
You have a excellent crew at the Gull Road location. They are thorough and professional.
Eric And Marian – Richland, MI 8/22/2015
Sarah – Delton, MI 8/22/2015
Everyone at Uncle Ed's is always so friendly that it really makes it a pleasure to get my oil changed here!
Dave – Galesburg, MI 8/21/2015
I'm interested in becoming an employee because of the structure on how things are handled. Great service so I am long time customer. Thank you.
Heather – Richland, MI 8/21/2015
It was great
Charles – Mattawan, MI 8/19/2015
Nick – Richland, MI 8/18/2015
Told him I was in a hurry and they got me out in 10 minutes. Much appreciated.
Dave – Kalamazoo, MI 8/17/2015
I have been looking for a reliable place as I was very disappointed the last two visit's with the place I've been going to for the last several years. When I first pulled in to Uncle Ed's I explained my situation to Sebastian (Manager)& Chauncey (Technician) They took the time to listen and then explained what I could expect at Uncle Ed's. They were kind friendly and very informative and professional. They did everything that I expected should be done. As I told them both (If I was satisfied with their service I would return) I will return on my next oil change.
Jessica – Kalamazoo, MI 8/17/2015
Service was quick and friendly and on par with previous visits.
Jeremy – Kalamazoo, MI 8/16/2015
Sebastian and Austin provided excellent service! Couldn't be happier!! the service I got today will keep me coming back in the future. Thank you so much Sebastian and Austin!
Samantha – Kalamazoo, MI 8/15/2015
Great service like usual.
Kelly – Delton, MI 8/15/2015
Love the Gull Rd Store They are an amazing crew!
Dave – Augusta, MI 8/14/2015
Sebastian and his crew were unbelievably professional and accommodating! I needed my serpentine belt changed because my wife and I were leaving in the morning to pick up our kids from church camp. Unfortunately, they had never replaced a belt on a Honda Odyssey mini-van, before. So, this was a "learning experience," and the excelled! It took longer than planned, half an hour past closing, but they stayed, finished and were very good natured about it! I will definitely be back, and recommend that particular location to my friends!
Heather – Kalamazoo, MI 8/13/2015
Austin was so friendly and efficient - he is a great first impression. He then introduced me to Sebastian - who continued the great experience. He even up sold an expensive Engine Cleaning Service and an engine treatment.
Your team functions well and there is a nice atmosphere created by this positive and energetic group. Now Arrin didn't interface with me during the service but I know he played a big role! He did come up and say goodbye which was very nice of him.
So Sebastian, Austin, and Arrin - you guys rock. I'm glad I decided to come visit your team!
Ladante – Kalamazoo, MI 8/11/2015
Sebastian and Mitchell were both very helpful seeing as though I did come about 12 minutes before closing time for a full-service oil change. I ended up having two other services suggested by Sebastian done that were essential to the preservation of my engine.
Thanks Sebastian for your great advice and care on this visit.
Jane – Richland, MI 8/11/2015
I always can rely on the team on Gull Road!! I was on my way to funeral and had an oil pressure issue and pulled right in and they got me back on the road in 12 minutes!! Then I had to come back later for a full oil change and they were very helpful to get me back on the road with my check engine light off and car running smooth!! Yay!! Thanks!!
Oksana & Greg – Richland, MI 8/11/2015
No problems and the experience was great.
Josh – Richland, MI 8/11/2015
The guys attitudes at this store is always awesome.
Gary – Richland, MI 8/10/2015
Too expensive without the coupons
Brian – Kalamazoo, MI 8/10/2015
Jenifer – Kalamazoo, MI 8/9/2015
The staff is always friendly and informative. They do not try to sell you items you don't need and are not pushy about you buying anything. I like taking my vehicles to Uncle Ed's.
Timothy – Kalamazoo, MI 8/9/2015
Awesome people there ... management was excellent!!
Jerry – Delton, MI 8/8/2015
The staff was great.
Jacob – Albuquerque, MI 8/7/2015
Way over-priced, almost $75 for an oil change? That is ridiculous, and I felt like I was being up-selled the entire time for things I didn't need. I should've left, but felt like I couldn't after you had popped the hood and been checking things out before you even established a price. I understand you all need to make a dollar, but hustling your customers isn't good business for anyone. I would never come back to this poor business establishment and would recommend someone to go anywhere but here. Change the way you do things.
Deon – Galesburg, MI 8/6/2015
Prices are a bit high for an oil change, I understand you pay for the convenience however 60 bucks for an oil change might be the cause of me not returning.
Tyler – Battle Creek, MI 8/6/2015
The guys at the gull rd location are awesome! They are very knowledgeable and friendly I totally recommend them to everyone
Tina – Kalamazoo, MI 8/4/2015
Great employees. Very professional and friendly.
Jon – Kalamazoo, MI 8/3/2015
Don't always try to tell me I need new washer blades, especially when I just bought some.
Noelle – Kalamazoo, MI 8/1/2015
Had to get a quick oil change somewhere! Uncle Eds was convenient and a great, friendly place! Will go back again!
Gary – Richland, MI 8/1/2015
Linda – Galesburg, MI 8/1/2015
Very friendly service. Explained all procedures performed.
Matthew – Richland, MI 8/1/2015
great service as always
Oksana & Greg – Richland, MI 7/31/2015
No problems and thanks.
Ann – Kalamazoo, MI 7/31/2015
Great, friendly service
Rodney – Kalamazoo, MI 7/29/2015
It took a little longer this time....but not a problem. The shop was very, very busy and it looked like some new employee training was going on. That's always going to require a little extra time here and there.
Phillip – Richland, MI 7/25/2015
Excellant service from David, Sebastion,Tim, and Chauncy. THANKS guys
Dawn – Kalamazoo, MI 7/25/2015
Very impressed with how nice everyone was.
Edward – Kalamazoo, MI 7/24/2015
Uncle Ed's is becoming too expensive (even with multiple coupons) to be worth the convenience. Better oil and filters do not cost THAT much more at the store. Thinking about getting it serviced at the dealership for cheaper in the future.
Terri – Kalamazoo, MI 7/23/2015
good service as usual
Janet – Kalamazoo, MI 7/23/2015
Marvin – Richland, MI 7/22/2015
Just keep on moving fast and stay informative.
Justin – Kalamazoo, MI 7/22/2015
Great service friendly knowledgeable staff
Nick – Kalamazoo, MI 7/21/2015
Tried to up-sell one every little thing
Tom – Augusta, MI 7/21/2015
Both employees were very friendly and helpful
Mallory – Pierson, MI 7/19/2015
Both the manager and the employee were very nice and accommodating. I didn't feel over pressured and appreciated all of their recommendations.
Lawrence – Kalamazoo, MI 7/18/2015
Sebastian B. was very professional, courteous, and helpful, along with all his crew. I had the transmission serviced and the tech who did that was obviously concerned about getting the job done right and even took a little more time to ensure parts were reinstalled correctly. I would recommend Uncle Ed's to anyone.
John – Plainwell, MI 7/17/2015
Sabastion and his team does a terrific job. They are thorough and quick. Very personable.
Shay – Galesburg, MI 7/17/2015
Margaret – Sebewaing, MI 7/15/2015
The service was great! They took extra time to explain the oil filter issue for my vehicle. My vehicle was built part way through the year, and the oil filter was changed during this time. Thank you for all you did to help me.
Danny – Delton, MI 7/14/2015
I know you have to push for sales, but sometimes it gets exhausting listening to it all. But he service is and was great!
Patrick – Kalamazoo, MI 7/13/2015
I own two cars, two cars that I really value. I go to Uncle Eds on Gull Road everytime I need an oil change. They know me, they know my cars, they care about the job and want me in there. If I wanted to cut costs I'd go to Walmart where they'd rather me not be there. I choose the Gull Road location of Uncle Eds because they are professionals who value me being a customer.
David – Kalamazoo, MI 7/11/2015
Easy to use
Andrew – Kalamazoo, MI 7/8/2015
David is always my favorite.
Jeff – Battle Creek, MI 7/8/2015
Not a great value
Erin – Kalamazoo, MI 7/6/2015
Service is always great at Uncle Ed's... Very friendly, competent technicians. My husband and I only bring our cars to Uncle Ed's for oil changes. The only thing that is frustrating is the time it takes; the sign advertises a 10 minute oil change and I have never had an oil change that took less than 30 minutes (from when they start on my car, not including the time waiting for a bay to open). This would typically not be a problem, but now we have a baby and when it's hot and we are just sitting still in the car, it's hard to be sitting there for so long. I try to get my errands done on my day off work when I am home with our son. If oil changes will take more than 10 minutes then maybe the marketing of 10 minute oil changes should be changed. We love Uncle Ed's and will continue to come back, but I just wish it was faster service or not advertised to be10 minutes.
Victoria – Kalamazoo, MI 7/6/2015
The guys at Uncle Ed's on Gull Rd. are awesome. I always come back bc their service is impeccable, the guys (Sebastian and Tim this time) are super friendly, helpful, knowledgeable, and just provide all around fantastic service. This will probably be our last visit to Uncle Ed's for while (sadly) because we are moving to Fl and I'll really miss getting oil changes there. Even though the service at every Uncle Ed's is great, the guys at 1105 are really what make such a typically tedious and annoying aspect of car care truly an enjoyable experience. They always go the extra mile, and really help a girl who doesn't know anything about cars out. I can't speak highly enough of that store or the people there, Sebastian is really an ace. You really feel like a valuable customer, and person in general, when you go there and that's why ill be sad to not Uncle Ed's when we move and why it'll be only go to when we hit MI again.
Thanks guys, you've been awesome,
Patrick – Kalamazoo, MI 7/6/2015
I go to Uncle Eds on Gull Road for a few reasons. Among the top reasons are they know me and remember me, they are happy and engaging to chit chat with while the oil change in happening and they always work very hard to get me out of there in a timely manner.
Jessica – Kalamazoo, MI 7/3/2015
Fast and friendly as usual
Remmon – Kalamazoo, MI 7/3/2015
The service was good
Michelle Kirk – Kalamazoo, MI 7/2/2015
No comment required
Troy – Galesburg, MI 7/1/2015
Was busy due to holiday traffic
Phillip – Richland, MI 6/29/2015
The manager Sebastion and the guys did a great job as usual. Sebastions boss David also introduced himself. I am always happy with the service received at this shop.
Michelle – Kalamazoo, MI 6/29/2015
Awesome service, i will always come back because i know my car is well taken care of.
Tracie – Augusta, MI 6/25/2015
Great service, they always entertain me with their friendliness and ability to keep their job fun! Tom was especially friendly and helpful. I would request him if I could next time I go!
Melissa – Kalamazoo, MI 6/25/2015
None none none
Mark – Kalamazoo, MI 6/23/2015
very satisfied with the service and especially the personnel
Christina – Galesburg, MI 6/23/2015
Thought the oil change would cost 80.00 for this car. Ended up being 150.00 just for the oil change.. I think that is a little high. The authorized BMW dealer will do it for less, and use all BMW products.
Terri – Kalamazoo, MI 6/22/2015
Always get very good service
Gustav – Richland, MI 6/20/2015
I've gotten to know the service technicians at this location by name, and they know me. Dave, the manager, is fantastic and runs a highly motivated shop. There is a vibe in the garage that is palpable ... they are having fun while providing great service and portray a true love for the job that they do. Why would I go anywhere else? Keep up the great work!
Charles – Kalamazoo, MI 6/19/2015
Nick – Kalamazoo, MI 6/19/2015
Ally was great with customer service
Ladante – Kalamazoo, MI 6/18/2015
David H was great and advising me on my recommendations and upselling me on an oil system cleaner and the high mileage oil change. James also was great at greeting me and performing the safety inspection as always :-).
Jessica – Kalamazoo, MI 6/18/2015
Personnel were friendly and professional. Services were good. The (visiting) manager even helped me to reset my oil change light in my van. I had just bought the van a week earlier and did not know how to reset it.
Mark – Augusta, MI 6/17/2015
Fantastic job by all!! It was very hot and muggy, but they had great attitudes and were having fun!! I found myself laughing several times during my appointment and will definitely be back!
Lindsey – Kalamazoo, MI 6/16/2015
The customer service at every Uncle Ed's I have visited has always been excellent. It is why I always come back, even though it may cost a little more than some other places. I feel like I can trust these guys to be honest with me about what my car needs and what it does not. I am willing to pay a little more for the confidence of knowing that the services given are of the highest quality and performed with excellence.
Karin – Kalamazoo, MI 6/15/2015
From today's visit: Customer Service Advisor was James F, Utility Technician was Mitchell H, Lower Technician was Arrin B, and Manager on Duty was Tim B. They were all very professional and friendly, and worked well together. I had an oil change and a headlight replacement, and prepaid for my next oil change. I always use this particular Uncle Ed's and have always had great service there. I will be back!
Will – Kalamazoo, MI 6/14/2015
Tim and Arrin were both friendly and fast with getting me in and out of the shop in a very reasonable amount of time and making me want to come back time and time again.
All in all, will DEFINITLY be back!!!!! :)
Greg – Kalamazoo, MI 6/13/2015
Just an ok visit
Chris – Kalamazoo, MI 6/12/2015
Every time I visit the location of Gull Rd everyone is extremely friendly and knowledgable. Customer service is one of my top priorities in chosing where to go for service and every time I visit I am always impressed
Barb – Kalamazoo, MI 6/12/2015
i suffer from migraines so i have to do things wether i want to or not you people were wonderful and helped ease the pain a little. It was a very enjoyable experience. Gregory W Tim B James F and Corey S GREAT JOB glad i didn't honk the horn LOL.
David – Plainwell, MI 6/12/2015
This particular group seemed very happy in their jobs. They were smiling, having fun and verbally sparring with each other in a fun way. I appreciated the light hearted environment as well as the group chants that they did for closing out some of their tasks...."no towels....no towels....no tools...no tools...." Just seemed like a fun place to visit and work. Keep smiling and enjoying yourselves.
Donna – Kalamazoo, MI 6/11/2015
Tim and Mitchell did an excellent job.
Ronald – Kalamazoo, MI 6/11/2015
A stylus for customers to sign with.
Zion& Patrick – Parchment, MI 6/7/2015
I asked if my tires were checked, because there was only 2 techs, and it did not seem that it was done, they assured me the tires were checked, however my low tire light did not go off,i filled tjem at home after and thst took care of it. It seemed the two were more intetested in joking around with eachother than making sure everything was done. First time we have ever had a complaint, fyi location is typically great all the time.
Jennifer – Kalamazoo, MI 6/6/2015
Very fast and helpful staff
Mathew – Kalamazoo, MI 6/6/2015
The team is always really pleasant
Barb – Kalamazoo, MI 6/4/2015
Kelly – Battle Creek, MI 6/4/2015
I just wanted to say Sebastian & Tim did an excellent job. They do their job well & offered me a lot of extra advice. Even though I didn't buy extra parts or services the info was helpful. I also liked that they didn't try to force me into buying stuff I didn't want. I think they both deserve a raise ðŸ˜Š
Anastasia – Kalamazoo, MI 6/4/2015
Sebastian and Tim were fantastic. Their thorough explanation of processes and procedures was greatly appreciated. They went well above and beyond to make sure I was informed and my car was good to go.
Katelyn – Bronson, MI 6/3/2015
Great work! The guys made it worth while!
Stephanie – Benton Harbor, MI 6/2/2015
I think the staff at this uncle ed location does above and beyond service. I have gone to other uncle ed locations and they did not deliver the service that I am used to on gull road.
Larry & Monique – Galesburg, MI 6/2/2015
Was a little longer than expected due to unexpected needed service
Oksana & Greg – Richland, MI 6/2/2015
I come to this store often with both my vehicles. They do a great job. Thanks
Chelsea – Kalamazoo, MI 5/29/2015
The team was super friendly and clearly worked well together. I felt extremely comfortable getting my oil changed!
Gary – Richland, MI 5/24/2015
Still too expensive. The only reason I still go the uncle eds is because I have coupons which makes the price reasonable.
Kimberly – Nazareth, MI 5/23/2015
Nate did a great job!!!!!!
Brooklynn – Kalamazoo, MI 5/23/2015
I was very happy with my service today. Manju, Sebastian, James and Mitchell were all very polite, professional and friendly. As my main service provider, Manju did a great job in explaining everything to me so I was able to make the best informed decision. Will be back for more oil changes in the future.
Sharon – Portage, MI 5/22/2015
Keep doing excellent customer service!
Shari – Galesburg, MI 5/19/2015
Everyone I encountered during my visit was friendly and fast. Great service!!
Stan – Kalamazoo, MI 5/15/2015
I am a loyal Uncle Ed's customer for 10+ years. The reason is the professionalism and customer service of your staff at the previous store locations I have been to, and especially at store #1105 (Gull Road, Kalamazoo, MI). They go well above and beyond in making me feel welcome and a part of the overall oil change experience. This staff is a true credit to your organization. Keep hiring quality people and I will keep coming back for another 10+ years! Thank you.
Keisha – Litchfield, MI 5/13/2015
Sebastian and James- THANK YOU! You guys are awesome! You were extremely helpful and took the time to explain things to me and let me know what I needed. I will be back soon! :)
Kimberly – Kalamazoo, MI 5/12/2015
his is the first time I have visited with Uncle Ed's. My Fiance is the person that was in charge of maintenance of vehicle. The only problem I may have had with technicians was, the y told me a bolt was missing from under my car which caused something to hang from beneath but it was fine when I brought it in and nothing was hanging from below under car.
Terri – Kalamazoo, MI 5/11/2015
they keep my car up to speed
Jack & Noreen – Kalamazoo, MI 5/8/2015
Service has always been great.
Andre – Kalamazoo, MI 5/6/2015
Sebastian B. was great. He was store manager on duty the day I came and he had a great personality. We had a great conversation while Francis C. did the oil change. He informed me on services that would benefit my car and enhance it's performance. Francis also did a quick and thorough job! I love coming to this location and I'll def be back to take advantage of some of the services that were recommended.
Kathy – Kalamazoo, MI 5/3/2015
I don't think there is anything you can do to improve service. Each and everytime that I have been to the Gull Road location, I have received top notch service - both friendly and professional. They take the time to tell me what future services I need and even put them in order of priority. I will never use any other oil change place.
Kristy – South Haven, MI 4/30/2015
everyone is always so friendly!!
George – Richland, MI 4/29/2015
I WAS CHANGING THE FLUID IN MY TRANSFER CASE. THEY TOOK THE TIME TO CALL AND CHECK ON PROPER PARTS AND FLUID AND NOT JUST GUESS WHAT IT NEEDED. I WAS WONDERING IF THERE WAS A PROBLEM BUT THEY TOOK TIME TO EXPLAIN WHAT THEY WERE DOING.
Gary – Richland, MI 4/26/2015
Too expensive. I don't like having to use coupons for the service. Even after the coupons, the service is too expensive.
Eddie – Richland, MI 4/25/2015
I stopped by Uncle Ed's to have a headlight replaced. During the middle of this my wife called and I had to immediately meet her. My customer service advisor was Sebastin with Francis, Arin and other helping because the last time the light was replaced it was installed incorrectly. The guys quickly stopped and put things back together so I could meet my wife.
I returned to the same friendly, professional group and replaced my headlight. I want to thank everyone for their flexibility. My family and I will be long time customers
Katelyn – Kalamazoo, MI 4/19/2015
Sebastian and Arrin were both professional and friendly. Sebastian was very helpful/informative especially with my silly questions.
Jaleesa – Kalamazoo, MI 4/19/2015
I come into the shop because my car anf I just can't seem to get along. Each and every time I have had amazing customer service. Every one in this shop is paitent and friendly. They even try to help me understand what is going on with my car. But I don't understand vehicles like they do. I have reccomended to my friends and family. Coming into a car shop can be atressful mentally and financially. But the guys here make you laugh and help you through it. I don't want to go to another shop because I trust these men to take care of my car. Thank you guys sooooo much. :)
Janneen – Kalamazoo, MI 4/17/2015
The store manager was friendly and thorough. He seemed to be managing the place well and I was kept informed all the way through the visit. Francis and Sean (I think that's his name) were also very very helpful and friendly. It was one of my better visits to Uncle Eds and I will definitely go back and visit that location again.
John – Plainwell, MI 4/17/2015
the manager is great, for that matter all of the staff is. This is the only place I'll take my car for an oil change
Jodi – Kalamazoo, MI 4/15/2015
Renee – Kalamazoo, MI 4/12/2015
James F. and Kevin H. were so helpful and friendly. I always recommend uncle eds for anyone who needs an oil change.
Autumn – Kalamazoo, MI 4/10/2015
Sebastian and the crew were awesome. They are always so friendly!
Nicki – Richland, MI 4/10/2015
Overall I come back to this shop everytime because they get me in and out of their shop quickly. I can stay in the comfort of my vehicle and get on with my day. Every service member was professional.
Carla – Kalamazoo, MI 4/7/2015
The guys at this location are always extremely pleasant; great group!
Mike – Kalamazoo, MI 4/1/2015
On the Gull Road Shoppe every thing went smooth and a special thanks to Francis C, James F and Kevin H for the great service. Most of all for making sure I would not leak any oil on the vinal garage floor, keeping everyone at our household. :)
Mike – Kalamazoo, MI 3/31/2015
You need to go back to selling synthetic oil in the original bottles not in a bulk container. Trust is something that most consumers are not willing to buy especially in auto service.
Katie – Kalamazoo, MI 3/25/2015
Fast and friendly service every time!
Mark – Richland, MI 3/19/2015
The service technician was incredibly friendly and helpful!
George – Richland, MI 3/17/2015
THE GUYS ARE GREAT AT THIS STORE. THEY KNOW ME AND MY TRUCK AND LET ME KNOW EXACTLY WHAT I NEED TO TAKE CARE OF NEXT.
Tracy – Kalamazoo, MI 3/17/2015
Sebastian was so helpful and nice. He was also very handsome.
Jessica – Harper Woods, MI 3/15/2015
Some of the best customer service I've ever had!
Lori – Kalamazoo, MI 3/13/2015
Thank you to David H, Arrin B, Lucas V and another young man -- didn't get his name.
I was driving by myself today and the coolant light started flashing. On my way home I was very nervous. I thought I should stop in and talk to the guys. They took good care of me, checked a few things and reassured me I could come back anytime. They are so polite and very knowledgeable.
Thank you for taking the time to look at my car. These guys are great.
terri – Kalamazoo, MI 3/9/2015
The service I receive that this is shop is always terrific
Harry – Kalamazoo, MI 3/3/2015
David H. and Sebastian B. were very friendly, cheerful, knowledgeable, and customer service driven. These guys deserve a raise!
Mike – Kalamazoo, MI 3/2/2015
The service was very fast, because i pulled up about 8 minutes before they were open and they opened the door and let me right in and started working!That is unheard of this day and age! That is the second time that has happened to me lately. A month ago i was at the Sprinkle rd. and they did the same thing. You have a great crew working for you right now!
John – Richland, MI 3/1/2015
Fast service, a little expensive as far as oil changes go
Susan – Hickory Crnrs, MI 2/26/2015
Well it would be polite to tell your customers what the grand total of the service would be before we go to pay for the visit. This has happened to me more then once. The person upsales the customer by saying " it's only another 5.00 when I don't know what the price is for the particular services being rendered. I feel like I was taken advantage of because I am a woman.next time I will ask for and I to my bill before I authorize any payment to your stores.
Laura – Kalamazoo, MI 2/25/2015
Excellent customer service. No pressure sales. Very happy with the quality and speed of oil change.
Denise – Plainwell, MI 2/21/2015
I really appreciated their no pressure policy. When I said no thanks,that was the end.
Sue – Kalamazoo, MI 2/19/2015
Always very kind staff.
Jim – Richland, MI 2/18/2015
OK oil is not 7+ dollars a quart. Stop that crazy up charge. Change to 6 quarts not 5 bullshit. Next if you don't have the filter in your shop it should be free not another 5 dollar on top of the oil change that has a filter in the price.
It should never take more than 15mins for oil change after 1min over should be a dollar credit.
We will not be coming back.
Brenda – Lawrence, MI 2/15/2015
Today i went in and received the best service that i had ever received anywhere. I did not go in for an oil change i went to get my battery checked. Sebastian helped me out a great deal, he was very nice and gave me lots of options he was very honest and told me to get a second opinion before getting a new battery. He told me to head over to Oreily and have them scan by battery sure enough the battery was bad and even though i could have gotten a new battery at Oreilys the service at UE was so good that i returned and got the new battery put in. Sebastian again was very helpful and changed the battery. Really the best service i had ever received. Uncle Eds needs more employees like him.
Catherine – Kalamazoo, MI 2/14/2015
James F, David H and Jordan N very good keeping my care on the road
Annie – Kalamazoo, MI 2/14/2015
This was my first visit to the Gull Road location (3rd Uncle Ed's visit since moving here). The technicians were all courteous, polite, and personable. I am always pleasantly welcomed when I come to Uncle Ed's. Thank you to Sebastian and the crew for my carnation for Valentine's Day. I was having a rough afternoon, and you made me smile.
Mike – Kalamazoo, MI 2/14/2015
everyone of you guys were fast and friendly and my wife enjoyed her rose for valentines day thank you all much we will be back again. all workers were very friendly
Eric – Kalamazoo, MI 2/13/2015
Tire pressure was checked but tires were not inflated to proper levels.
Also, pricing is outrageous. I paid 79.99 for the oil change that didn't even include my filter, $10 additional filter charge (what I pay total for good FRAM filter at Walmart), and and additional $5.99 for extra 3/4 quart of oil (I get full synthetic oil at Walmart for less than $30 for 6 quarts when I change it myself in the summer). That is $96 for $40 in materials and labor. I don't think 10 minutes of labor should be $56, even if I stop in a couple times before the next oil change. (If they even do anything, since they couldn't even properly inflate my tires the first time.)
Lori – Kalamazoo, MI 2/11/2015
You have great people working for you. David H., Kevin H., and Arrin B. were so helpful. Your wonderful people and service keeps me coming back to Uncle Ed's.
Cheryl – Kalamazoo, MI 2/8/2015
Sebastian B. did a good job. I know UE's starts the visit by reviewing the "small stuff" but I like a complete review of what my car needs so I, along w/ the service advisor, can prioritize the needs and I can make decisions given my budget. When I told Sebastian this, he obliged and was great; he suggested services that just reached the amount so a coupon would appy. He was respectful, informative and had an appropriate sense of humor.
Ja'quoi – Benton Harbor, MI 2/7/2015
Servie here is always professional, quick and efficient. Workers complete work with enthusiasm and their passion shows. I highly recommend Uncle Ed's Oil Shoppe to everyone I know.
Donna – Kalamazoo, MI 2/3/2015
JAMES AND SEBASTIAN DID A GREAT JOB. I AM VERY HAPPY WITH THE SERVICE.
Donna – Kalamazoo, MI 1/30/2015
I really appreciate the work everyone doing to help better my vehicle to last longer. Sebastian B., David H., Arrin B., Loren M. are wonderful guys and I will be coming back again.
Ashley – Kalamazoo, MI 1/10/2015
Everyone at Uncle Ed's were very helpful and answered everything that needed to be.