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Experience Michigan's Best Oil Change right here in Kalamazoo. Conveniently located on North Drake Road, just off W Main Street M-43 (just three miles from Miller Auditorium of Western Michigan University), our friendly and knowledgeable technician staff will service your car, truck, or van with a fast and professional oil and oil filter change. But that's only the beginning!
In addition we provide a thorough 19-point inspection with advice on the condition of your vehicle. We will check your car's fluids and if they are low, we can top them off. As an added courtesy we set your tire pressure, check your exterior lights, inspect the wiper blades and hand wash the windshield. All in just 10-15 minutes! Our Drake Road location is a full-service location, meaning we can perform additional preventative maintenance services such as transmission fluid and radiator flushes, help increase gas mileage with our engine additives and treatments, and install or replace air filters, wiper blades, and bulbs. Our service doesn't stop once you leave! As a valued customer you receive our free fluid and tire check in between oil changes - a $25 value yours free to use as many times as you’d like!
Everything was good checked and showed me everything on my car
Hussen – Clinton Twp, MI 5/31/2019
They do a good job here!
Krista – Macomb, MI 5/10/2019
Everything was great!
Major – Detroit, MI 5/10/2019
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Jeffrey – Wayland, MI 6/6/2019
I do not appreciate the constant upsell that takes place at a visit. I remembered why I stopped going thru the quick change in the past. I appreciate the convenience of the service, just not the hustle for additional services while I wait.
Taylor – Grand Rapids, MI 6/5/2019
Jeff – Kalamazoo, MI 6/3/2019
None that I can think of.
Katie – Mattawan, MI 6/3/2019
Very helpful, friendly technicians
Spencer – Kalamazoo, MI 6/1/2019
The service was excellent. The technicians who helped me were informative and efficient. I was especially impressed by the assistant manager Matt. Josh, Ty, and Cante were also deserving of a mention for there excellent service
Brandon – Kalamazoo, MI 5/30/2019
Ty, Grant, and Matt are awesome. Sad Gregorio wasn't there.
These guys need to be paid better for how hard they work.
Travis – Kalamazoo, MI 5/29/2019
Josh, Ty, and Max were fast and helpful
Greg – KALAMAZOO, MI 5/28/2019
Tayler – Bloomingdale, MI 5/26/2019
The manager and technicians were very friendly and easy to talk to.
Eric – Kalamazoo, MI 5/26/2019
Mechanic continued to push for additional sales even after I said I was only interested in air and oil. Mechanic then broke my tire nozzle which resulted in a flat tire seconds after driving on the road. By the time I was able to change the tire and drive back to the shop, it was closed. I felt very disrespected and annoyed when mechanic repeatedly attempted to sell more services to me after I stated I was not interested. Uncle Ed’s charges a lot more than its competitors and I would expect I would get good service, but instead I got poor service and poor treatment. Uncle Ed’s broke my car more than they fixed it.
Maranda – Richland, MI 5/25/2019
Thomas – Kalamazoo, MI 5/25/2019
The energy, teamwork and customer service is ve
Emmet – Kalamazoo, MI 5/24/2019
everyone at the shop was extremely helpful and knowledgeable kristofer provided me with some helpful information for the future of my car's life and matthew was quick and helpful. josh provided me with some helpfuk additions to save me some money in the long run and overall im extremely happy with my service and will return.
Tisa – Kalamazoo, MI 5/24/2019
The guys there are very nice! And very patient
Tayler – Kalamazoo, MI 5/24/2019
Would like to thank Josh the Store manager along with all of his associates who made my visit pleasant and efficient. Kristopher G, William F and Matthew G.
Thank you for going out of your way to satisfy a customer. I will return.
Connor – WAYLAND, MI 5/24/2019
Stop upselling people
Matt – Kalamazoo, MI 5/24/2019
Matt, Chris and Josh were all incredibly helpful and quick. I will definitely be back next time I need service on my vehicle.
Vincent – Kalamazoo, MI 5/11/2019
Our experience was awesome and always is... this time Matthew (customer service advisor), Josh (manager), and Abdinasir (tech) helped us and were so friendly. The staff here always seems so happy to be at work and really excel at customer service! We are lucky to have them as our local oil change place. They really go above and beyond. Thanks guys!!
Siva Teja – Kalamazoo, MI 5/9/2019
Service is friendly
Joellen – Schoolcraft, MI 5/8/2019
My favorite uncle ed’s location. 10/10 will go back and recommend. Josh and his team were amazing! They were all very polite and time efficient, even triple checked my oil before leaving. These guys are the best!!
Madonna – Kalamazoo, MI 5/7/2019
Manager Josh and his Team were great as always! I will not be going back to the Stadium store.
Darrell – Kalamazoo, MI 5/7/2019
Usman – Kalamazoo, MI 5/5/2019
Good service good staff
Dylana – Kalamazoo, MI 5/2/2019
Corey – Portage, MI 5/2/2019
Master Tech Ty was very helpful and supervisor Matt was very nice and informative.
Jill – Caledonia, MI 4/30/2019
Ty and Jason are great and always make me feel welcome and I trust them!
Travis – KALAMAZOO, MI 4/30/2019
Great service and will be back for my next auto service needs
Amelia – Portage, MI 4/29/2019
Excellent customer service. Very friendly
Alicia – Kalamazoo, MI 4/28/2019
Josh is an amazing service technician. Highly recommend him to my friends!
Dickeys – Kalamazoo, MI 4/27/2019
Connor Kelley is one of my employees at Dickey’s barbecue pit and the way he talks about Uncle Ed’s I had to go in for myself. I was very pleased with the experience I got and will definitely be coming back!
Brian – Hopkins, MI 4/27/2019
Definitely the best service we have had yet very satisfied
Melissa – MATTAWAN, MI 4/27/2019
I am only filling out this survey to make sure that you know what a wonderful young man you have working for you. His name is Hunter. He is honest and genuine. As a single women, I am very familiar with sales, especially with cars and car service. I wish more people had his sincerity and care for others. His parents should be very proud and I wish him all the best moving forward in his career.
Aaliyah – Kalamazoo, MI 4/26/2019
Very nice and helpful really enjoy coming to uncle eds
Miranda – Lawton, MI 4/25/2019
Sydney – Kalamazoo, MI 4/24/2019
Ruth – Kalamazoo, MI 4/23/2019
I have always been satisfied when I come to this location.
Pam – Marcellus49067, MI 4/20/2019
All staff was very professional and I was extremely happy with my visit!!
Lachey – Kalamazoo, MI 4/17/2019
Josh and Ty were great in helping replace my headlights!
Elizabeth – Climax, MI 4/15/2019
Hayley – Kalamazoo, MI 4/9/2019
The guys were great they let me know step-by-step by what they were doing so that I am aware of the service being done to my vehicle
Jason – Kalamazoo, MI 4/9/2019
Friendly and helpful service
Vicki – Kalamazoo, MI 4/6/2019
Manager was not very friendly or informative and quite rude as it was a busy Saturday. However, the other young men that actually did the work and directed me into the building Did a great job and we’re very friendly.
Herbert – Kalamazoo, MI 4/6/2019
Ok ok okay ok ok
Sydney – Kalamazoo, MI 4/6/2019
You guys are great!
Isaiah – South Holland, MI 4/4/2019
DAPHNE – Kalamazoo, MI 4/2/2019
Shania – Kalamazoo, MI 4/1/2019
You guys are great!
Jenny – Schoolcraft, MI 3/30/2019
The technicians warned me of a serious transmission issue that needed addressed at my dealership. I was going to take this vehicle on a long trip. They saved me from having issues on that trip. I took another vehicle. Thank you!
Jennifer – Kalamazoo, MI 3/29/2019
These guys are the best. Always super friendly & helpful. Be proud of your crew!
Dennis – Kalamazoo, MI 3/29/2019
Great service. In and out quickly.
Trevor – Fowlerville, MI 3/29/2019
Great communication and very helpful
Ben – Kalamazoo, MI 3/27/2019
Will always go out of my way to go to this store. Have always trusted Ed's.
Michael – Kalamazoo, MI 3/27/2019
Friendly service. Not the fastest ever but got the job done. Only problem I have with all uncle Ed’s is I’m never fully sure if they’re telling to complete truth about what’s wrong with my car or just trying to get me to buy things I don’t really need.
Micah – Kalamazoo, MI 3/22/2019
Team was very efficient and energetic
Devin – Kalamazoo, MI 3/22/2019
Keep up the good work! Service like this will keep me coming back
Joe – KALAMAZOO, MI 3/21/2019
Tyler – Kalamazoo , MI 3/17/2019
Katy – Kalamazoo, MI 3/16/2019
Good service and Friendly
Alicia – Kalamazoo, MI 3/12/2019
Joshua was a great help I’m assisting us in our maintenance on our vehicle. Very professional & kind. 110% will recommend to others as well as visit again myself.
Linda Maria – Kalamazoo, MI 3/10/2019
the state of Washington needs Uncle Eds!
Tracy – Kalamazoo, MI 3/9/2019
Thanks for the quick and thorough service.
Larry – Kalamazoo, MI 3/8/2019
I am always impressed with how nice and how professional the people are at Uncle Ed's.
Nicole – Kalamazoo, MI 3/8/2019
Manager was very friendly!! Staff was efficient and informative.
Nancy – Kalamazoo, MI 3/7/2019
Sabrina – Kalamazoo, MI 3/3/2019
Josh M did an amazing job on my car! He gave me a great deal and was very efficiant (also easy on the eyes) overall I had a great first time experience and will definitely be returning! Thank you for the crew and Josh for helping a girl out! Also here’s my number 269 317 7726 (shoot me a call josh )
Todd – Kalamazoo, MI 3/2/2019
Josh was fantastic. He fixed a windshield sprayer. Simply fantastic
Jennifer – Comstock, MI 3/1/2019
The employees at the Uncle Ed’s on Drake Road are super nice.
Zach – Kalamazoo, MI 3/1/2019
Fantastic job by everyone who works at this shop. Checked all my fluids and tires for free!
Jill – Caledonia, MI 2/28/2019
Josh and Ty did a great job today. They took care of me, educated me on additional services without being pushy or over selling. As a female, I feel very comfortable getting great service in a clean, professional environment. I was treated fairly.
William – Kalamazoo, MI 2/28/2019
Amazing service and very informative. Whenever I arrive for service here I learn something new. Combined with their patience, knowledge and friendly customer service these guys are worth every penny.
Eric – Saginaw, MI 2/24/2019
Ranya – Kalamazoo, MI 2/23/2019
Roberta – Kalamazoo, MI 2/22/2019
Went as expected
Zaqry – Kalamazoo, MI 2/20/2019
you guys were very helpful
TRI STATE – Kalamazoo, MI 2/12/2019
Visit was good.
Colton – Kalamazoo, MI 2/12/2019
Kris provided very fast and friendly service!
Brittany – Kalamazoo, MI 2/12/2019
Being new to Kalamazoo i was dreading finding a new oil change business. My friend highly recommends your shoppe and even has a t-shirt. As this was my first visit I was unsure of what to expect, but the service was very individual and I felt like I had put my car in good hands when I left. Having a older car with high mileage I don't like taking it just anywhere. The staff were extremely helpful and were able to help me get my car back to where it should be. I was especially happy to hear about the fluid and oil refills as they can become pricey in between changes. All in all it was a wonderful experience and I will be sending others your way!
Rod – Edwardsburg, MI 2/11/2019
Service crew very attentive.
Brittany – Mattawan, MI 2/9/2019
The employees were super helpful and very kind!! I will definitely be back
Jason – Allegan, MI 2/9/2019
Great polite employees
Janeht – Dowagiac, MI 2/9/2019
Ryan – Kalamazoo, MI 2/9/2019
Chalyn – Kalamazoo, MI 2/9/2019
Josh and Chris are the best! Very professional and I will be returning
Keldon – Kalamazoo, MI 2/8/2019
Zach was very helpful
Devin – Mattawan, MI 2/5/2019
They never applied any of my discounts. I had $20 off the oil change, 20% off $175 or more, also something off of parts if they cost more than a certain price. Also $7.00 in rewards. None of this was applied and I spent almost $400 there also still need a transmission flush. The manger called and said it would be taken care if and still haven’t got a phone call back or seen money pit back on my card . Other than this issue service was great.
Alexis – Kalamazoo, MI 2/1/2019
Zach was very helpful during the process, especially at explaining everything that was needed and why. It helps knowing why it’s needed and makes people more likely to buy it because sometimes people feel as though they could be scammed. So they always say no.
Billy – Kalamazoo, MI 1/31/2019
Josh is a wonderful store manager he always has a smile on his face and is really good with customers. Matt is a nice individual that is very knowledgeable about cars and explains each process very well.
Nick – Kalamazoo, MI 1/29/2019
Josh and Chris extremely helpful. Will come back
Laura – Kalamazoo, MI 1/28/2019
Great service on a snowy day!
Jamie – Kalamazoo, MI 1/28/2019
It’s annoying to think you will only need 10 minutes and be in for 25 in fumes
Kate – Kalamazoo, MI 1/25/2019
Staff is always fast, friendly, and professional.
Nancy – Kalamazoo, MI 1/24/2019
I've been going to Uncle Eds for years! They are wonderful. Today Joseph, Riccardo & Matt serviced my van very well and quickly! They were great!
Maalik – Kalamazoo, MI 1/23/2019
Kendra – Kalamazoo, MI 1/23/2019
Cost more than I was hoping, but everyone was helpful in running my couponand informing me of suggestions.
Yolanda – Kalamazoo, MI 1/22/2019
Excellent friendly staff with exceptional service!!
NEJMA – Oak Forest, MI 1/19/2019
I absolutely loved the personalized attention from evwryone that toke care of my car’s needs... From the manager Joshua, Kristofer, Matthew down to all of the other gentlemen who helped.
I have been to the other location on stadium deive and prefer coming here to this prticular location... see you all again soon!
I live in Chicago and come here everytime I need an oil change.
Mitchell – Kalamazoo, MI 1/18/2019
Workers are wonderful was done and gone in a blink of and eye will definitely be back
Kenisha – Kalamazoo, MI 1/15/2019
All of the team members were very kind and helpful. However Joe made me feel completely comfortable with what they were doing and why they were doing it. He was very helpful and kind. Definitely loves the job and it shows!
James – Kalamazoo , MI 1/12/2019
Your customer service advisor / on duty manager. Andrew B. Was very professional and helpful in every aspect of my oil change. he went over everything on my car that was good and also that needed changing in the future. Excellent job Uncle Ed's!!!
Julianne – Kalamazoo, MI 1/10/2019
Always have amazing service from this place!!!
Austin – Kalamazoo, MI 1/9/2019
Dont be so pushy on other services that I didnt want at this time.
Matt – Kalamazoo, MI 1/8/2019
the employees had very nice rubber gloves.
Marissa – Kalamazoo, MI 1/5/2019
Joe was very helpful and patient with me as he worked on my car. Matt was also very patient amd thorough in explaining the work that needed to be done on my car and explaining price differences.
Alexandra – Kalamazoo, MI 1/5/2019
Joshua M, Mathew G, and Peter K did amazing work! They were the same ones to help me as last time and are very nice and helpful and are part of the reason i cam back!
Kimberly – Kalamazoo, MI 1/5/2019
Like the pre-pay option
Joan – Kalamazoo, MI 1/4/2019
Will and Chris were very helpful.
Terrence – Kalamazoo, MI 1/4/2019
Josh is amazing, please promote Joe and Will they were exceptional. I’m coming back in a couple months
Cassandra – Kalamazoo, MI 1/2/2019
The guys were very nice and talked about car stuff in everyday language so I actually understood what they were doing to my car.
David – Kalamazoo, MI 12/31/2018
Brandon – Kalamazoo, MI 12/31/2018
I really miss David houser.
Harry – Kalamazoo, MI 12/27/2018
Everyone working was very friendly and knowledgeable.
George – Paw Paw, MI 12/24/2018
I have been using another oil change place closer to home whiich was closed and I was planning a trip so needed the change. When asked permission to check cabin air filter it was clear that this has been missed by the other place. Appreciated the thoroughness as now the fan for the heater works much better.
John – Kalamazoo, MI 12/22/2018
The service workers were great. Technician Matt worked very hard to deal with a transmission issue and was both very knowledgeable and had great customer service skills. Joe, the asst manager and the manager Joshua provided great service. Joe in particular was very good at discussing the options and helping to make the visit go smoothly.
Mitchell – Kentwood, MI 12/22/2018
The manager Josh was amazing! He always gives me the best help I need and always has friendly fast service. I definitely will be back next time!
Alonzo – Kalamazoo, MI 12/22/2018
Chris – Kalamazoo, MI 12/20/2018
Janel – Kalamazoo, MI 12/18/2018
Everyone was very friendly and efficient! They took the time to explain exactly what they were working on and answered all of my questions.
Lacey – Kalamazoo, MI 12/15/2018
I received the absolute best customer service I could ask for! This visit was worth every penny.
Drew – Kalamazoo, MI 12/15/2018
The guys were on point and did a great job. Matthew G was very informative and helpful
Jim – Kalamazoo, MI 12/15/2018
Very good staff. Explained my options very well. Thank you
Carolin – Kalamazoo, MI 12/9/2018
The gentlemen working were polite, helpful, and efficient. They also treated me with respect and didn’t try to pressure me into other services/products I didn’t need.
Kirstan – Kalamazoo, MI 12/9/2018
Great friendly service from Josh, the manager.
Jayna – Kalamazoo, MI 12/7/2018
Make the customer aware of what they need taken care of but try not to be so pushy.
Ronald – Kalamazoo, MI 12/4/2018
Andrew was a great help!
Mitchell – Kalamazoo, MI 12/2/2018
Yewon – Kalamazoo, MI 12/1/2018
All service was really good. All of them were kind and technical.
Brodie – Saint Joseph, MI 11/30/2018
Andrew, Peter, and Matt did awesome!
Jennifer – Plainwell, MI 11/29/2018
I was surprised by how fast it was! Great job.
Orlando – Fennville, MI 11/27/2018
Could use more workers
Richard – Kalamazoo, MI 11/27/2018
Great service that's why I keep coming back.
Robert – Bloomingdale, MI 11/27/2018
I used to being my van in all the time until my daughter was dating a mechanic and he did my oil changes for almost free. Well they broke up and I lost that deal. But I remembered th great service I received from uncle eds on Drake road and decided to give them a chance to see if there just as good as they once we're. To my great pleasure the service was even better than before. Andrew and Joe were not only fast but professional and kind. I didn't have the money in my buffet to get the high milage oil that my vehicle has been running but then Andrew reminded me about my coupons on my account and I was able to get the high milage oil. I am extremely grateful for the level of care they game me and my car.
David – Kalamazoo, MI 11/26/2018
Really thankfull for the team at uncle eds on Drake road. My upper radiator hose had a broken piece on it so the manager Andrew offered to replace it for me and did a flush on it as well. I feel a lot safer now going into winter knowing that I don't have to worry about my van because the team at Drake road took excellent care of me.
James – Englewood, MI 11/26/2018
Andrew abs Abdinasir were extreamly helpful.
Tommi – Bangor, MI 11/25/2018
Great service by the whole team!!!!
Turki – Kalamazoo, MI 11/25/2018
Excellent service as always
Jeff – Paw Paw, MI 11/25/2018
Jataun – Kalamazoo, MI 11/25/2018
Andrew and his team did a wonderful job and the service was great!
Jason – Kalamazoo, MI 11/18/2018
Andrew and staff very professional
Dennis – Kalamazoo, MI 11/17/2018
Great job done quickly.
David – Kalamazoo, MI 11/17/2018
Really impressed with th me entire staff, spent waaaay more money than I planned to, but thee service was amazing, the team fast and professional. Really impressed with this team!
Jo – Kalamazoo, MI 11/16/2018
They were extremely busy during my visit and they did a great job of communicating with people waiting outside in line about wait times and they were fast but thorough with those being worked on. Definitely worth the wait.
VICTORIA – Marcellus, MI 11/15/2018
great service! Always satisfied after visits
Norene – Kalamazoo, MI 11/14/2018
My vehicle has over 300K miles on it. I give Uncle Ed's credit for keeping my car running so long.
Dennis – Kalamazoo, MI 11/12/2018
Ricardo does a great job as a Master Technician.
Elizabeth – Mattawan, MI 11/8/2018
Information to help with future visits. Depth of tire tread
Bill – Carrington Court, MI 11/7/2018
Andrew was polite, knowledgeable, and thorough.
Eric – Battle Creek, MI 11/6/2018
Andrew the store manager was professional as well as his staff p.o
Kimberly – Kalamazoo, MI 11/6/2018
Everyone at Drake rod uncle eds is extreamly professional and friendly.
Marci – Plainwell, MI 11/6/2018
Great service. I took a break from coming here when I got my new car. I haven't been Taking care of this car like I should and need a lot of work done on it and am on a budget. But when I told the team at uncle eds that they didn't waver from their friendliness or professionalism. They took excellent care of my can and I will be back when I have the money to gety car taken care of by the best team around.
Kelsey – Mattawan, MI 11/6/2018
Andrew, ricco, and ty were very professional and friendly. I came in for my basic oil change and they didn't try to pressure me into a sale when I didn't have the money for it. They also didn't look down on my when I asked about using my coupons. The best service in town by far.
Elishia – Kalamazoo, MI 11/6/2018
Andrew the manager and Joe my technician were extremely friendly and helpful.
Edward – Kalamazoo, MI 11/6/2018
Andrew and Joe were very helpful and knowledgeable
Dustin – Kalamazoo, MI 11/5/2018
Andrew did a fantastic job of keeping me informed of all possible items that should be addressed with my vehicle and did not make me feel awkward when I couldn't get all of them taken care of today.
Conor – Kalamazoo, MI 11/5/2018
The service was amazing just like last time I was here. Everyone works extremely well together and is very professional
Loriann – Gobles, MI 11/3/2018
I pulled into Uncle Ed's to have my left turn signal bulb replaced. The store did not have the right size bit (?) to complete the job, so they called a local auto place and had the tool delivered very quickly. Although the service took a little bit longer than maybe it would have been completed had they had the tool they needed, I was impressed with how quickly the delivery of that tool happened and how quickly the job was completed after that.
William – Kalamazoo, MI 11/1/2018
Christen – Battle Creek, MI 10/29/2018
It was very busy. I was there for over an hour for an oil change.
Taylor – Kalamazoo, MI 10/27/2018
Always Satisfied When I Come To Uncle Ed’s
Joshua – Detroit, MI 10/26/2018
Amazing job! I loved the team work that went on during my visit ! Riccardo was super nice provided great information and feedback explaining everything with my vehicle as well as offering gret conversation. Joe was helpful by showing me what my oil looked like before and what it looks like now. Also, i may not have saw peter but he definitely made sure everything under the car was good. I swear i was in and out in like 10 minutes.The whole visit was like watching a well orchestrated show!
Anna – Westland, MI 10/26/2018
My service team (Riccardo, Gregory, Matthew, and Peter) was really friendly, and helped me out with getting the most done to my vehicle at the best prices I could get with discounts.
They also explained well about all the things they checked on my car.
Steven – Allegan, MI 10/24/2018
Andrew B and Abdinasir J were a huge help. I normally do my own oil changes but with the cold outside I didn't want to freeze to get it done. I came in wanting just a basic oil change and told them I didn't want anything else and that what they game me. They did still inform me of some things I should get done on my truck which I greatly appreciate but were not trying to push a sale. Very friendly, professional and kind. This is a perfect exam of whst happens when you have a couple people who love their jobs and I love to see that in young people. Good work gentleman.
Samuel – Kalamazoo, MI 10/19/2018
Wonderful staff eager polite. Well maintained shop.
Kevin – Marcellus, MI 10/18/2018
Andrew B was very attentive and talked me through everything. Connor P knew exactly what he was doing and I appreciated it and Ty F was very friendly and fast.
McKenna – Kalamazoo, MI 10/18/2018
The staff at uncle eds at Drake road are extremely friendly and knowledgeable. Tristan, Connor, ty, and Andrew, were very friendly And kind. This is by far the best quick lube in town be it the most expensive but you get what you pay for.
Ryan – Brown City, MI 10/18/2018
Tristan Andrew Connor and ty were very helpful and friendly. They never once made me feel like I had to buy something or that I needed anything more than what I came in asking for. They are very knowledgeable and work great together. They are amazing people and ever better at customer service than anywhere else I've gone. Well done.
Mary – Kalamazoo, MI 10/18/2018
I came in for nothing but an oil change and normally when I tell the employees that they treat me differently because they know I won't buy agything but the oil change with a coupon. However Andrew, Connor, and Tristan did the exact opposite. The level of friendliness and teamwork they displayed makes me want to come back and maybe get a couple e yea things done to my car on my next oil change. They work extremely well together and this is by far my favorite place to get my oil changed, not just of all the quick lube shops but also the best in the company. Great work gentleman keep it up.
Abbigail – Galesburg, MI 10/18/2018
Andrew and Tristan were very helpful and honest when I asked them why my heat wasn't working. They didn't just try to sell me the world they actually took the time to look at my car and try to figure out if it was my radiator or not. Andrew was very knowledgeable and friendly and told.me a few this gs I hadn't every thought about.
Ed – Kalamazoo, MI 10/16/2018
Great service from Recardo as always. Manager was trying to be nice but a little overbearing. Jus turn it down a notch.
Thanks for the great service. See you soon.
Madison – Mattawan, MI 10/16/2018
Service technician Rico did a great job keeping me informed and working as quickly as he could. I have had Rico before and he has always been pleasant and knowledgeable. My concern is with Andrew, the manager on duty. I was at uncle Ed’s for over an hour and Andrew did not seem to care or pay attention to the order in which cars arrived. I work in Human Resources and deal with leaders daily and Andrew did not display good leadership. He was inpatient with what appeared to be a newer employee, and he disregarded Rico when he suggested they make sure they keep in mind the customers that arrived first. I was receiving a simple oil change and I was there 3-4x longer than normal. I understand when things are busy it may take longer, but the amount of time I was there was unacceptable. Andrew should have apologized or offered to do everything he could to get me out of there and he did not. He also displayed poor leadership and should be coached on how to train new employees and respect them.
Kyle – Kalamazoo, MI 10/15/2018
Andrew and Connor took great care of my car in this last visit. Their service was fast and courteous and I will definitely be back for my next oil change.
Torean – Kalamazoo, MI 10/15/2018
Colin – Kalamazoo, MI 10/11/2018
Good quick efficient
Jessica – Kentwood, MI 10/11/2018
All of the people were super friendly and helpful. I will definitely be coming back for future oil changes and will recommend this place to anyone in need of an oil change.
Matthew – Kalamazoo, MI 10/11/2018
Great team and courteous
Ian – Kalamazoo, MI 10/10/2018
No one pushed me into things I didn’t need. Actually was told that the guy appreciates me having everything up to date on my vehicle.
Chauncey – Kalamazoo, MI 10/10/2018
I've been coming here for years. Always a friendly crew, never too pushy, and if things weren't right, they made it right. Over 188,000 miles & nearly all the oil changes were done here.
Gail – Kalamazoo, MI 10/9/2018
Great service as always. I love coming to this shop because even though I don't spend that much money noone ever makes me feel bad about it or tries to pressure me into a sale. They actually listen when I talk and understand what I'm saying. Also the fastest in town by far. I'm generally always on a time limit and they always deliver with the time I tell them I have. Great work to everyone you should be proud.
David – Lawton, MI 10/8/2018
Great service. I was a little skeptical when I saw the price of the oil change but after the service I recieved at Drake road today I will definitely be heading back to get more work done on my vehicle. The staff is so friendly, energetic and knowledgeable without trying to push and force a sale on anyone. I will recommend this shop to everyone I can as this was the best oil change I have ever recieved.
Nick – Kalamazoo, MI 10/8/2018
The Drake road employees are extremely kind and considerate. I came in with little money and a coupon and they showed me how to maximize my savings wile still taking care of my car.
Gary – Paw Paw, MI 10/8/2018
Great service, fast service and very friendly and knowledgeable
Arlo – Kalamazoo, MI 10/8/2018
I love coming to this uncle eds location. They are always fast, friendly and make sure my car is safe for the road. I see all to much cars driving with burned out tail lights and know that I never have to worry about that because the Drake road team is always on point. They are knowledgeable and honest about when things are due to be done on my car. I refuse to take my car anywhere other than uncle eds on Drake road.
Alexis – Kalamazoo, MI 10/5/2018
KIRSTEN – Kalamazoo, MI 9/24/2018
Kimberly – Kalamazoo, MI 9/23/2018
I appreciate the service
Gideon – Mattawan, MI 9/22/2018
Overall, I was very satisfied.
Maria – Portage, MI 9/22/2018
Andrew, Collin, Joe, Tristan and TJ did a great job.
BRAD – Kalamazoo, MI 9/22/2018
First time at Uncle Ed's, it was quite an experience! The guys are packed with energy and seemed to do the job quickly and efficiently! Was cheerfully greeted by Aj! Andrew, the manager on duty, Tristan, Peter and Connor were all friendly and exceeded my expectations for customer service!
Elisabeth – Kalamazoo, MI 9/21/2018
Everyone was wonderful! Thank you for all you do!
Brianna – Howell, MI 9/18/2018
Andrew B, Ricardo p, Connor p were great
Andrew – Kalamazoo, MI 9/17/2018
Definitely an excellent experience. The manager on duty was very helpful and went over everything with me. As someone without much car experience, that was extremely nice.
ERIK – Zeeland, MI 9/16/2018
Andrew and Tristan were very helpful and told me what was happening.
NATE – Kalamazoo, MI 9/16/2018
Andrew introduced himself pretty much right away. Demonstrated the power steering to me. Y’all have trained good salesman. I see myself coming in again in the future.
Jill – Kalamazoo, MI 9/16/2018
Andrew B and Peter K were very helpful and did things in a timely manner.
COLTEN – Battle Creek, MI 9/16/2018
My dagger told me to come in for a high mile oil change and I loved the service and will be back.
Robert – Kalamazoo, MI 9/14/2018
Team was fast, friendly and professional!
Jacob – Kalamazoo, MI 9/14/2018
Nick – Kalamazoo, MI 9/14/2018
Jennifer – KALAMAZOO, MI 9/14/2018
Great service from the uncle eds team. Andrew a.j. And Rico were wonderful.
Fernando – Kalamazoo, MI 9/14/2018
TASHA – Kalamazoo, MI 9/13/2018
Very helpful. I'm satisfied with service from Uncle Ed's Oil Shoppe
Nancy – Kalamazoo, MI 9/13/2018
Great quick service
Anthony – Constantine, MI 9/13/2018
Very friendly and helpful crew
Laura/Greg – Kalamazoo, MI 9/13/2018
Andrew, Ricardo, and Joe did a wonderful job (as always)!! I bring both my cars here for service and I’m always a happy camper when I leave. Keep up the good work guys!!
Doug – Kalamazoo, MI 9/13/2018
Ryan – Delton, MI 9/13/2018
NATE – Northville, MI 9/12/2018
Matt and ricardo were both classes l and helpful. Easy to talk too and helped me understand what is important when taking care of my car and what to look for in the future. I will be back for my next oil change.
STEVEN – Otsego, MI 9/11/2018
Good guys especially Andrew
Keith – Kalamazoo, MI 9/11/2018
I was just in earlier today and brought my truck back again. After bringing my wife's traverse in I brought my work truck in and will be back for the next oil changes. I absolutely love to he service at the uncle eds on Drake road
Keith – Kalamazoo, MI 9/11/2018
I bring both my traverse and my truck in to the location on Drake road because I trust their service and competence. No other shop I've been to in the past would take the time to help me locate where my battery is in my vehicle even though I wasn't buying one from them. You can't put a price on their service, as always this is the best service in town. I'd even say better than the other locations in kalamazoo.
Rany – Kalamazoo, MI 9/10/2018
Great service although we waited for some time before work can begin on our car
Sabrina – Kalamazoo, MI 9/10/2018
Loved the traditional “hard” time the newbie got, while still doing a great and thorough check on our Jeep. Andrew displayed lots of knowledge, while managaing his employees and having all three bays full. It was a fun experience as always.
Mckenzie – Kalamazoo, MI 9/10/2018
The staff was great
JAMES – Kalamazoo, MI 9/10/2018
I was charged 26.99 a piece for the standard wiper blades ($12.99). I did not notice this until I got home. I went back to the location and the Asst. Mgr could not adjust the bill because the system would not let him do it. He would have to get the District Mgr to do the adjustment. Very disappointed this couldn't be rectified immediately. Now I regret I bought a prepaid oil change.
Jeff – Kalamazoo, MI 9/10/2018
Great and fast service. Never pushing for sales like other companies, but they do try and save me the most money using my coupons I love it.
Ashleigh – KALAMAZOO, MI 9/9/2018
Very good fast and helpful
Bill – Kalamazoo, MI 9/9/2018
Great experience as always
Emilio – Kalamazoo, MI 9/8/2018
Lovely visits everytime
Emilio – Kalamazoo, MI 9/8/2018
Your team remembered me by name and my job and other things in my life that made me feel welcomed here
Henry – Plainwell, MI 9/7/2018
I have come to this Uncle Ed’s shop before as I lived nearby. However, I recently transitioned to another home, so I visited the shop located on Gull road. I must say that the service provided, communication, and timeliness of this shop surpasses that of the shop on Gull road. Although the technicians were just as friendly at both locations, the Uncle Edd in Gull road does not provide the same helpful service and clarity of options.
Alonzo – Kalamazoo, MI 9/6/2018
Excellent service and very friendly.
Wade – Kalamazoo, MI 9/6/2018
Started oil change before knew the cost. Wasn't expecting that at much. Manager was very professional handling my situation.
Anthony – Kalamazoo, MI 9/6/2018
Close to my place
Ashley – Grand Blanc, MI 9/6/2018
Great service. I'm from out of town just here for school and loved the service. Will.be back for my next oil change.
Casey – Ada, MI 9/4/2018
Andrew lead assistant. Ricardo technician. Joe lower bay tech. All three were very professional and helpful. I know a lot about cars personally and brought my daily here and didn’t feel like u was being hassled or pressured. They’re very respectful employees that live the everyday grind! Very great experience!
Michelle – KALAMAZOO, MI 9/1/2018
Andrew, Abdinasir, and Tristan were very helpful, courteous, and honest. I appreciated their kindness and I would definitely return to this store.
Tom – Kalamazoo, MI 8/31/2018
Service was excellent. Technicians and management were very thorough and knowledgeable.
David – Lawton, MI 8/29/2018
Great job guys!
Another Top Notch treatment :-).......
Gregg – Kalamazoo, MI 8/29/2018
Wonderful staff and super friendly
Kevin – Kalamazoo, MI 8/29/2018
Excellent service as always best in the company.
Nathan – Kalamazoo, MI 8/29/2018
Andrew and Tristan were amazing. They have me compliments on my Jeep Wrangler, found me discounts on my services, and explained some extra services they thought I might be interested in. I've been a customer here ever since I could drive, and plan to continue having my cars serviced here in the future. Thanks so much!
Vyacheslav – Kalamazoo, MI 8/29/2018
Excellent service and great staff.
Rebecca – Kalamazoo, MI 8/27/2018
The manager Matt was great. He was very nice and practical. I've had problems in the past with some employees being too pushy, but he was great to talk to, helped me understand the services I was getting, and what other services he would reccomend. Good experience!
Neil – Westland, MI 8/27/2018
Great experience, Matt the manager, and Conor the technician were very professional and helpful in any needs my car was experiencing or were to experience in the future.
Trevor – Kalamazoo, MI 8/25/2018
Everything was great
Nikki – Kalamazoo, MI 8/24/2018
Great and fast service
Brian – Kalamazoo, MI 8/24/2018
Excellent service. Didn't have the money today to do some of the maintenance, but because of the friendly and knowledge staff I will definitely be back. Way to go Andrew and Rico
Medard – Portage, MI 8/23/2018
You doing good job, perfect, excellent. The work not takes long time
Debora – Kalamazoo, MI 8/23/2018
This is the ABSOLUTE BEST Uncle Ed's Oil Shop in the Kalamazoo/ Portage area! I drove PAST 3 shops to get to MY favorite shop on Drake Road! ! The entire staff is fast, knowledgeable, honest, and most importantly- FRIENDLY! What great customer service! I tell everyone about this location, and today, I will be giving my tech a positive shout out on Facebook! The Drake Road Uncle Ed's provides QUALITY SERVICE! Thanks to Assistant Manager Andrew, and Technicians Rico, Matt and Connor! I can trust my car when it is in your capable hands.
DAVE – Portage, MI 8/23/2018
Andrew and Riccardo did such an amazing job on my Ford taurus that I had to bring my wife's Chrysler in for an oil change. Even though I didn't buy anything but an oil change for both cars they still gave me the same great service that they give everyone else. This is the only place I will come now for my cars. Well done Drake road crew.
Laura – Kalamazoo, MI 8/23/2018
Cherrie – Kalamazoo, MI 8/22/2018
Lacey – Garland, MI 8/22/2018
Andrew, Tristan, Riccardo, and Connor helped me out. They were professional, fast, and friendly. That kind of customer service is what makes me come back.
RTU – Kalamazoo, MI 8/20/2018
Love the service as always
RTU – Kalamazoo, MI 8/20/2018
Love the service as always bring all three of my trucks.
Devonte – Kalamazoo, MI 8/19/2018
Brought my jaguar in for an oil change and learned that I needed the fuel injectors cleaned. Got it done and love how it is now performing even better than when I bought it. Will definitely be returning for my next oil change
Devonte – Kalamazoo, MI 8/19/2018
Brought my jeep in for an oil change, and loved the service. Was a little me than I expected to pay but I'll definitely be coming back due the friendly staff and quality work.
Jeremy – Kalamazoo, MI 8/19/2018
I have two Subarus and I bring them both here. I like ve the service and people. There always warm and welcoming. And today was no different. Great staff and great experience
Simran Singh – Kalamazoo, MI 8/19/2018
Very great service loved my experience and will be back.
Andera – Mount Pleasant, MI 8/18/2018
Stopped in frantic for an oil change and met an awesome team! AJ, Andrew, and Tristan were great and super helpful.
CAMERON – Paw Paw, MI 8/18/2018
Andrew and Tristan both took care of my vehicle in a timely manner as well kept me in the know of what was going on with my vehicle and what was needed to be done in order for my vehicle to perform better
Emily – Kalamazoo, MI 8/18/2018
I would like to say that Andrew, Tristian, and Abdinasir worked very well under pressure they were swamped when we got there but still managed to give us all the attention and information we needed
Linda – Kalamazoo, MI 8/17/2018
Love my ed guys how comforting it is to know these professional men are here. Great service wonderful career for the workers. Thier thoughtful service makes me love my car!
Angela – Kalamazoo, MI 8/17/2018
Andrew and Ricardo and their team did amazing! Customer service here is exceptional!
Zoe – Kalamazoo, MI 8/17/2018
Great service as always. I love coming to this location. Andrew is very knowledgeable and helpful
Raquel – Kalamazoo, MI 8/17/2018
Awesome service, fast friendly service. Great guys to work with.
Ted – Kalamazoo, MI 8/17/2018
Andrew was extremely courteous and helpful. I've had him several times at uncle Ed's now and he has never let me down! I wouldn't go anywhere else. They're great.
Erin – Kalamazoo, MI 8/16/2018
Greg – Kalamazoo, MI 8/16/2018
Came in for my normal oil change and Andrew and Rico were very professional as always. I love coming here because I know I'm taking good care of my car and helping it to last longer by getti get the maintenance done on it. They are always great about reminding me when I need to get things done again to stay on schedule. Only place I bring my car to for service.
Tamara – Kalamazoo, MI 8/14/2018
Very professional, worked well together, great customer service. Quite expensive compared to self service, but impressed with exceptional service and professionalism.
Jennifer – Kalamazoo, MI 8/11/2018
Victoria – Kalamazoo, MI 8/11/2018
Andrew B was super helpful and went above and beyond to make sure we had everything we needed. You should promote Andrew b to supreme leader of the shop.
Dustin – Downers Grove, MI 8/10/2018
Blown away by the service offered
Rebecca – Kalamazoo, MI 8/9/2018
Prices are very high.
BRENT – KALAMAZOO, MI 8/6/2018
Joel – Kalamazoo, MI 8/4/2018
No additional comment
Greg – Decatur, MI 8/3/2018
STAFF AMAZING AS ALWAYS!
Linda – Kalamazoo, MI 8/3/2018
The management and staff at this location were excellent in their fast, friendly, professional work. I appreciate the convenience of the location and availability without making an appointment. Highest marks.
Megan – Kalamazoo, MI 8/3/2018
Great service!! Employees and nice and helpful with giving me information on my car
Vicki – South Haven, MI 8/1/2018
Am going on a road trip and got my fuel I Hector cleaned out. Great service by everyone.
Jared – Kalamazoo, MI 8/1/2018
Wonderful service and very knowledgeable
Amylyn – Kalamazoo, MI 8/1/2018
Stephanie – Kalamazoo, MI 7/31/2018
These boys are a delight! And are very kind and courteous!
Jean – Kalamazoo, MI 7/26/2018
The technician and the manager were both very knowledgeable and helpful.
John – Plainwell, MI 7/25/2018
I stopped in just to get an oil change but the helpful guys here at the West main location pointed out a few things I've been neglecting. If it weren't for them, who knows how much damage could have been done. I'd like to thank Greg the manager and his staff (Andrew, Riccardo, and Connor) for continuing to take such good care of me and my vehicles.
Robin – Portage, MI 7/25/2018
Greg and Andrew were very thorough and super helpful. All the guys were friendly and knowledgeable. Always great service
David – Kalamazoo, MI 7/25/2018
I appreciate the help with deciding financial feasibility
ABBEY – Kalamazoo, MI 7/24/2018
Very friendly and great service!
Gautier – Kalamazoo, MI 7/23/2018
Everything was fine
Jennifer – Potterville, MI 7/20/2018
Every one was friendly and helpful. It's also great that I'm not pressured into buying something I really don't need or want at that particular time.
Jessica – Kalamazoo, MI 7/20/2018
They really worked with me and my budget. Really appreciate the kindness and understanding. Great shop
Sabrina – Waterford, MI 7/19/2018
Gregory, the manager, was very very helpful and knowledgeable with everything going on in my car. He is A1 and deserves a raise!
Christine – Kalamazoo, MI 7/17/2018
I cannot believe that I just played $94 for an oil change! I have never gotten it changed for more than $50 and that was INCLUDING THE oil filter. Absolutely disgusting. I know I have a GM car that requires a special oil, but come on! I dont understand how you can think thats okay and I will NEVER be returning to Uncle Ed's.
Kameron – Ypsilanti, MI 7/13/2018
I absolutely loved the astounding work and service done by my mechanic/technician Abdinasir J today. I will recommend Uncle Ed's shoppe give the exceptional service I received, thanks to Abdinasir and the manager Andre.
Robin – Grand Jct, MI 7/12/2018
It was great
Jenna – Kalamazoo, MI 7/11/2018
Everyone that worked on my car was amazing! They were very nice and informative!
Stephanie – Kalamazoo, MI 7/5/2018
I love how they inspect everything that's on the paper and explain it to me.
Jennifer – Kalamazoo, MI 7/2/2018
Greg was super helpful all the staff was efficient polite and kind.
Katherine – Kalamazoo, MI 6/30/2018
Very thorough, friendly and helpful even in 90 degree weather! Thank you Andre P, Gregory W, Abdinasir J and William V!
Bader – Kalamazoo, MI 6/27/2018
The service was very good
Greg – Plainwell, MI 6/26/2018
Lexi – Grand Ledge, MI 6/23/2018
Samantha – Kalamazoo, MI 6/22/2018
Great, friendly service, very considerate of my needs!
Greg – Decatur, MI 6/21/2018
Staff very nice and professional!
Ben/Lisa – Kalamazoo, MI 6/21/2018
I like the option to buy my next oil change at a reduced rate! Thank you!
Becky – Parchment, MI 6/19/2018
Great guys working there!
DON – Kalamazoo, MI 6/18/2018
This was my first visit ever to an Uncle Ed's Oil Shoppe. I will be back.
Laurie – Kalamazoo, MI 6/14/2018
Chad – Kalamazoo, MI 6/7/2018
Marcus – Kalamazoo, MI 6/5/2018
I was impressed with the friendly service I received. All workers treated each other like family, myself included. I was asked about my day and had a great conversation with the manager! I will be highly recommending this location to friends due to the staff! Great job guys!
Bev – Schoolcraft, MI 6/5/2018
Fast and professional
Nicole – Byron Center, MI 6/5/2018
None at this time
Cameron – Kalamazoo, MI 6/3/2018
Very professional and highly efficient super nice guys! I will never go anywhere else ever again!
Elizabeth – Kalamazoo, MI 6/1/2018
Very competent Manager but service took longer than 10 mins I had anticipated so that was disappointing! It was extremely hot without my AC on so after 10 mins I was ready to go! and then it took 3 people to replace car air filter which was annoying!
Ivory – Kalamazoo, MI 5/31/2018
Very good customer service
Greg – Decatur, MI 5/31/2018
Greg and staff very professional and friendly! Outstanding service!
Fred – Kalamazoo, MI 5/31/2018
Great customer service
Katlyn – Kalamazoo, MI 5/31/2018
Very nice!! They all greeted me and my puppy.. it was warm out so they even got her a bowl of water while we waited. I will definitely come back again.
Larry – Kalamazoo, MI 5/29/2018
Nothing to add
Greg – Portage, MI 5/25/2018
Greg does a great job as manager.
Amber – Kalamazoo, MI 5/25/2018
great service as always... I'll always be a member of Uncle Ed's
DSB – Holland, MI 5/24/2018
SEEN LOCATIONS IN ANN ARBOR. WOULD BE CONVENIENT IF HAD A TOLEDO/HOLLAND OHIO LOCATION
Natalie – Kalamazoo, MI 5/17/2018
I always use UE's for my oil service!
KAITLIN – Paw Paw, MI 5/17/2018
Can't say enough good things about these guys! So crazy accommodating and extremely helpful. They went above and beyond to help me out. They don't try to sell you everything under the sun, like other places. They genuinely care about their customers. Also very fast, I was in and out in about 20min. 10/10 would recommend!
Tayler – Kalamazoo, MI 5/17/2018
Andre, Greg, Colin and Bryce are excellent employees and deserve to be paid more for their hard work. ;)
Michael – South Haven, MI 5/4/2018
I believe the folks who worked on my car were Greg and Andre - and they could not have been more friendly helpful and informative. You guys are doing a great job training these men on every level. Greg was able to resecure my splash sheild that I tore loose when I backed out a snow packed driveway. All good!!
Trish – Portage, MI 5/3/2018
Everything is always exceptional thanks to you guys
Matt – Fraser, MI 4/27/2018
Sylvia – Kalamazoo, MI 4/27/2018
Riccardo Greg and Andre were great
Matthew – Kalamazoo, MI 4/24/2018
Veryy friendly and knowledgable. Always looking for interest of sagety of customer amd vehicle maintenance
James – Kalamazoo, MI 4/23/2018
Great job, as always
Angelica – Kalamazoo, MI 4/18/2018
Josh & Colin were literally the nicest representatives! Instead of just telling me I needed additional services, they told me what services I needed and WHY! And that makes all the difference!
Ann – Battle Creek, MI 4/18/2018
Just great service
Andrew – Kalamazoo, MI 4/18/2018
Good and fast
Brice – Kalamazoo, MI 4/18/2018
Personable staff, very friendly.
Lulu – Kalamazoo, MI 4/13/2018
When someone asks questions or gives instruction, it's better to speak slowly or normally but not too fast. Sometimes i struggle catching up what someone asks me to do.
Denise – Kalamazoo, MI 4/13/2018
Thanks for the nitrogen and oil I always enjoy coming in to this location
Megan – Bruce Twp, MI 4/13/2018
Good service and understanding of what needed to be done. Very professional
AMELIA – Kalamazoo, MI 4/13/2018
Amazing service! Everyone made sure I was safe to be on the ride!
Eileen – Kalamazoo, MI 4/12/2018
Wyatt, Andre,Colin and Ricco did a great job explaining what they were doing g and why!
Jonni – Kalamazoo, MI 4/12/2018
Riccardo and Andre were very friendly and informative
Andre – Allegan, MI 4/11/2018
They do a good job.
Kimberly – Kalamazoo, MI 4/9/2018
Everyone is always friendly and explain everything thoroughly!
William B. – Kalamazoo, MI 4/8/2018
Jo – Kalamazoo, MI 4/7/2018
Very professional and thorough!
Dariush – Kalamazoo, MI 4/7/2018
I think everything was great
Adrian – Kalamazoo, MI 4/7/2018
Great recommendation, very healpful team.
Ryan – Macomb, MI 4/6/2018
Douglas – Kalamazoo, MI 4/5/2018
Kim – Kalamazoo, MI 4/4/2018
The sign said friendliest staff in town, they certainly lived up to the expectations. We came here because firestone couldn't get us in for 2 and a half hours so we came over and were very pleased
Luke – Kalamazoo, MI 3/30/2018
Jill – Kalamazoo, MI 3/28/2018
Love the service here!
KEITH – Hale, MI 3/27/2018
I came in for an oil change today and because of Jared and cole taking the time to inform me and educate me on my vehicle I decided to get my differentials changed out. Great service convenient and friendly
Zelda – Kalamazoo, MI 3/23/2018
Great job guys
Antonio – Kalamazoo, MI 3/15/2018
Came back for the Transmission flush check-up. Told the guys in the shop about my reverse light, it had a stripped screw, however these guys compromised and were able to change it out for me which was awesome. Now I feel like an idiot why didn't I think of that! haha
On a serious note, I forgot to mention Andre as well as being part of the fantastic service that I have had these last two visits. He deserves recognition along with Greg. They both know how to talk to customers properly with a passionate and caring manner. I also believe that they are honest with me regarding any possible issues with my truck. I will be back to see these guys when the truck needs it.
Trey – Kalamazoo, MI 3/14/2018
ALLISON – Kalamazoo, MI 3/14/2018
I don't have anything
Greg – Decatur, MI 3/13/2018
Service was suffice!
Bronwyn – Kalamazoo, MI 3/12/2018
The team worked well together and had good camaraderie. I was in and out of the shop in great time, but felt that my service was thorough, high quality, and above and beyond. I felt comfortable, welcome, and well-taken care of' thank you!
Ben – Kalamazoo, MI 3/11/2018
Stanislav G. Is a fantastic manager
Greg – Decatur, MI 3/8/2018
Service great as always!
Integrated Exteriors – Byron Center, MI 3/8/2018
Larry – Galesburg, MI 3/8/2018
Very nice crew here
Antonio – Kalamazoo, MI 3/8/2018
Greg was very honest and polite. He also mentioned that he is not on commission which boosts my trust with these guys working on vehicle. I felt that they truly care about the customers vs. the profits.
David – Kalamazoo, MI 3/8/2018
Leandra – Kalamazoo, MI 3/7/2018
Lower your prices!!!
Paul – Kalamazoo, MI 3/1/2018
Andre and Rico are both outstanding employees representing your company.
Derrick – Kalamazoo, MI 3/1/2018
The service was very good your manger was very good and on top of everything
Stephanie – Kalamazoo, MI 2/26/2018
Fast friendly service
Jeremie – Kalamazoo, MI 2/25/2018
Great group of guys. Riccardo P and Stanislav G were both very professional and polite. Fast simple service and a great job. Thank you!
China – Kalamazoo, MI 2/22/2018
All the guys were great and so helpful. My battery died in the shop and they got me on the road to Chicago worry free with a new battery. Kudos to all the guys especially Andre.
Nancy – Kalamazoo, MI 2/22/2018
Gregory W was very nice. Andre P and Stanislav G did a great job and were very helpful and friendly!
Amanda – Kalamazoo, MI 2/22/2018
Shout out to Andre, Gregory, and Stanislav for being great!
Candice – Battle Creek, MI 2/22/2018
You guys are great!!!!
John – Kalamazoo, MI 2/21/2018
The store manager was amazing and so was the crew!
Kyle – Charlotte, MI 2/21/2018
Tasneem (Taz) – Kalamazoo, MI 2/21/2018
What actually brings me back to Uncle Ed's is all the above. Everyone is so friendly and I'm always remembered like an old pal. The copouns and the convince of the location is also something that brings me back.
Andre P and Gregory W are awesome!
Rudolph – Kalamazoo, MI 2/19/2018
Janet – Kalamazoo, MI 2/17/2018
Thank you for the flowers great service as usual. This is my favorite uncle Ed's above the rest
Larry – Kalamazoo, MI 2/16/2018
the people at Uncle Ed's are great
Daniel – Bangor, MI 2/16/2018
Great service, convenient, friendly and thorough. I'll be back - Thank you.
Amber – Kalamazoo, MI 2/12/2018
Andre P, Gregory W, and Darrell M were absolutely wonderful. They went through everything with me and Andre even talked to my 3 year old that has autism. That meant so much to me, really. You have a wonderful crew there. I'll definitely be going back to this location. The manager introduced to self and told me he was from another store but there to help. That's so wonderful.
Kyle – Kalamazoo, MI 2/12/2018
Your prices are too high! Seelye is opening a new service center and I'm going to try that place out or do the work myself. It's just crazy that an oil change is $100
Kaitlyn – Kalamazoo, MI 2/10/2018
Always love the friendliness and information
DANNY – Clinton Twp, MI 2/10/2018
Very quick will get new battery next week
Christina – Horton, MI 2/10/2018
Great job for first time
Greg – Decatur, MI 2/8/2018
Service was exceptional as always!
Jami – Kalamazoo, MI 1/30/2018
I thought Jared and Andre including the support staff were complementary to one another and exceeded my expectations!! The staff was thorough, efficient and represented Uncle Ed's to a T if not surpassed standards of excellence. Nice job Gentlemen, thank you for making my visit effortless and enjoyable!
Lawrence – Kalamazoo, MI 1/28/2018
the team there was very professional. Give them a raise!
Jenny – Kalamazoo, MI 1/25/2018
Great service from jared and stanislav!
Verden – Kalamazoo, MI 1/25/2018
Duane – Kalamazoo, MI 1/23/2018
Excellent staff and service.
Greg – Decatur, MI 1/23/2018
Great service as always!
Kourttney – Adrian, MI 1/23/2018
Great service!! Very detailed and friendly!
Paul – Kalamazoo, MI 1/22/2018
Tom – Kalamazoo, MI 1/16/2018
Knowlegable staff. Had a lot of deferred work
Was very focused and so l I'll let th he te as work.
Alyson – Kalamazoo, MI 1/16/2018
The boys who helped me were extremely helpful and kind! They answered all my questions, and made the process stress free.
Danielle – Gobles, MI 1/15/2018
Staff was friendly and knowledgeable. Prices expensive.
Zachary – Kalamazoo, MI 1/15/2018
Fast and very professional
Eric – Kalamazoo, MI 1/13/2018
Jared was super helpful and informative.
Katherine – Kalamazoo, MI 1/12/2018
Jared and Abdinasir were very helpful and knowledgeable! I'll definitely be coming back.
Jimmy – Kalamazoo, MI 1/11/2018
Dennis – Kalamazoo, MI 1/10/2018
Andre and the other technician did a great job. Thank you.
Patricia – Kalamazoo, MI 1/10/2018
Good experience, very satisfactory, manager was friendly and informative
Ed – Kalamazoo, MI 1/7/2018
Great, fast, professional service, as always.
Riccardo always remembers me, complements the good condition of my high milage car, and says hi to my dog who enjoys the car ride trip to Uncle Ed's.
Thanks for the excellent friendly service.
Cyndi – Kalamazoo, MI 1/6/2018
Wait was a little long
Ashley – Mattawan, MI 1/4/2018
Always an easy visit and the employees are always very friendly!
Robin – Portage, MI 1/3/2018
Service was great
Kevin – Kalamazoo, MI 12/30/2017
My experience was great always come here and I recommend all my family friends every time
Greg – Decatur, MI 12/29/2017
Service amazing as usual!
Elisia – Kalamazoo, MI 12/23/2017
I enjoy giving my business to a place where the employees clearly have fun with their jobs. The employees maintained professionalism while joking with me and each other.
Taylor – Portage, MI 12/23/2017
Great Service Like Always!
Greg – Decatur, MI 12/21/2017
Great service as always! Jared appears to be taking over wonderfully since Dillon's departure! Jared is very polite and respectful! Also, Jared is very hardworking and professional in demeanor!
Meghan – Kalamazoo, MI 12/20/2017
I've been a regular customer since we moved to Kalamazoo in August, today I was told my jeep needed a new cabin filter among multiple other things / when the employees removed the glove box to change it, they were unable to get the glove box back on for over 40 minutes - I had been sitting there already for over 20 with the oil change, new rear wiper install and engine filter install.
I come to uncle Ed's instead of the dealership because I have a 1.5year old - it's easier to stay in the car and be in and out - however, today we left cold, smelling terrible of gas or garage fluids and promptly had to return home and shower - I was offered no additional discounts or money off for my trouble, although I was apologized too - I wanted to get out of there, not sit and haggle with something that should have been offered right away.
David – Kalamazoo, MI 12/19/2017
Great location with great guys
Ryan – Kalamazoo, MI 12/18/2017
Christina – Portage, MI 12/18/2017
They were great!
Carol – Kalamazoo, MI 12/15/2017
Honesty about service needed.
Rebecca – Vicksburg, MI 12/8/2017
Super job very friendly ND fast
Vestina – Portage, MI 12/8/2017
Wonderful service every time I come here
Jill – Kalamazoo, MI 12/6/2017
Very friendly staff and quick service.
Nick – Wyoming, MI 11/29/2017
The employees tried to get me to buy anything they could possibly sell me even if the service was not needed. I was severely over charged for my oil change by more than 60$ and was promised a 50% discount because I said I got it somewhere else cheaper but was then only given 15%. I am never coming back to this joke of a business ever.
Jennifer – Paw Paw, MI 11/22/2017
Super positive work place
Corey – Kalamazoo, MI 11/19/2017
Everyone was friendly and went right to work when I pulled in. All my questions were answered to my satisfaction. Great service all around, speedy and efficient!
Jill – Kalamazoo, MI 11/19/2017
Love this location, super convenient and I always leave happy.
Michelle – Byron Center, MI 11/18/2017
Great service as always
Kameron – Kalamazoo , MI 11/17/2017
Greg w and Andre p were excellent as always they truely make you feel welcome everytime
Katelyn – Portage, MI 11/17/2017
Marcia – Kalamazoo, MI 11/17/2017
Job well done
Sarai – Kalamazoo, MI 11/17/2017
The manager was awesome. Great energy.
John – Kalamazoo, MI 11/11/2017
Riccardo his is the man and the reason I come to Uncle Eds!
Emma – Kalamazoo, MI 11/11/2017
Everyone was very friendly and very helpful!
Greg – Kalamazoo, MI 11/7/2017
The technicians were friendly, courteous, knowledgeable and an overall pleasure to work with.
Dawn – Portage, MI 11/6/2017
Patrick – Saint Joseph, MI 11/5/2017
Nice job everyone was pleasant
Vincent – Kalamazoo, MI 11/4/2017
Everyone was very professional and helpful
LaShanta – Kalamazoo, MI 11/4/2017
Always perfect, face, nice and not pushy.
FELIPE – Kalamazoo, MI 11/4/2017
Very 0rofessional and very fast
Sherry – Three Rivers, MI 11/3/2017
Awesome employees, especially when I have just relocated back to MI, per divorce, no attitudes tottal appreciated. The guys were professional and friendly, will returnðŸ¤—
Kelly – Portage, MI 11/2/2017
Thanks again for the great service
Janice – Allegan, MI 11/2/2017
Dylan, Ricardo and Abdinasir did an amazing job, I will definitely be back again.
Greg – Kalamazoo, MI 11/1/2017
Always get great service at the Drake Road location.
Rick – Kalamazoo, MI 11/1/2017
This location is consistently pleasant, thorough and informative. Appreciate the guys taking care of my cars needs.
Ed – Kalamazoo, MI 10/28/2017
Lyndsey – Kalamazoo, MI 10/25/2017
AMAZING!! I have been going to the shop on Drake Rd in Kalamazoo for years now and they never disappoint. I cannot remember the name of the manager but he has been there for years. He remembered me from past visits and even noticed I was driving a new vehicle (I had not been there in months). Outstanding service and so quick I was able to get the oil change done on my lunch. They were not pushy with sales which I totally enjoyed and because of that I did take an additional service. Whom ever is the manager there is fantastic and he is the reason I continue to use that shop. I have heard not great stories from the Stadium Dr. location so I am thankful to have a shop that I trust.
Karen – Kalamazoo, MI 10/24/2017
Always great service always above and beyond I feel confident asking questions, staff is great
Greg – Decatur, MI 10/21/2017
Great service as always!
Kallen – Durand, MI 10/16/2017
It was fantastic being in an environment where the employees worked together in a respectful and pleasant manner. They were focused on their work while still being polite. It's rare to receive such stellar customer service nowadays. I will definitely be coming to this location for my oil change needs.
Greg – Decatur, MI 10/15/2017
Great service as usual!
Duane – Kalamazoo, MI 10/14/2017
All technicians and the manager were thorough, courteous, and very professional. Everyone took the time to service my vehicle completely. Great experience again.
Amanda – Kalamazoo, MI 10/14/2017
LOVELY GROUP OF PEOPLE and super efficient!
Tanya – Hastings, MI 10/13/2017
Selling a lot of services
Breehanna – Kalamazoo, MI 10/12/2017
Cecelia – Kalamazoo, MI 10/11/2017
Great work as always, they always take care of my car. Very trusting and get the job done fast. Thanks again guys.
Joshua – Queen Creek, MI 10/8/2017
Wonderfully friendly staff and incredibly quick service. Best oil change experience Iâ€™ve ever received.
Bianca – Kalamazoo, MI 10/5/2017
Dylan and Ricardo did an amazing job! I have a good experience every time I stop at this location, definitely recommending friends and family! Thanks for your service Ã±!
Julie – Bloomingdale, MI 10/4/2017
Staff was friendly. Recommend service that should have been done by the dealer but wasn't. Will come back again
Jill – Kalamazoo, MI 10/3/2017
I never leave here unsatisfied!
Eric – Kalamazoo, MI 9/30/2017
Excellent work always get my oil changed here!
Marcus – Plainwell, MI 9/30/2017
Great staff! They seem like they really love what they do!
Jonathan – Portage, MI 9/29/2017
Be faster. I sat in the bay for 15 min before they even started helping me. And then, try to get me to have services done that I don't need.
Kris – Galesburg, MI 9/27/2017
I have no comment
Greg – Decatur, MI 9/26/2017
Service outstanding as usual at Drake location.
Mitchell – Kalamazoo, MI 9/26/2017
Excellent service. Will definitely be back for any oil related servicing.
Charles – Kalamazoo, MI 9/23/2017
A nice experience overall, and the technicians were very helpful. But, I found the upselling annoying.
John – Saline, MI 9/22/2017
Rudy – Kalamazoo, MI 9/18/2017
Dillon is Top Notch!!
Greg – Decatur, MI 9/17/2017
Staff did great job as usual!
George – Kalamazoo, MI 9/14/2017
Dylan and his crew did an outstanding job as usual! Friendly, fast and efficient.
Bryan – Kalamazoo, MI 9/9/2017
Keep up the good work.
Kate – Kalamazoo, MI 9/8/2017
Very friendly staff. Professional service.
Thomas – Kalamazoo, MI 9/8/2017
Very friendly service
Greg – Decatur, MI 9/7/2017
The staff did a fantastic job as usual!
Dennis – Kalamazoo, MI 9/7/2017
no, I do not have anything.
John – Kalamazoo, MI 9/5/2017
Ricardo, is on it which is why I always come back to this location & store manger is great too!
Andy – Portage, MI 9/5/2017
Since I bought this car I've always come to uncle edd's and I'll always keep coming back!
Miranda – Kalamazoo, MI 9/4/2017
Just came in for an oil change but the service was great.
Kimberly – Kalamazoo, MI 9/2/2017
Very awesome people working there!
Jena – Kalamazoo, MI 9/2/2017
As always, cheerful, friendly staff that remember customers and make you feel welcome
Nicholas – South Haven, MI 9/1/2017
Overall did a great job will definitely be coming back to the dreak road location
Samantha – Chicago, MI 8/31/2017
Everyone is nice and upbeat!
Muath – Kalamazoo, MI 8/29/2017
Valarie – Decatur, MI 8/29/2017
Jo – Kalamazoo, MI 8/25/2017
DILLON is the manager I have had for at least a half dozen times and he communicates what is going on through the whole experience and I am amazed at his leadership skills he has with the staff working for him. Truly he is a credit to your company and a great public relations person.
Jessica – Kalamazoo, MI 8/24/2017
Dylan is always very nice and very helpful every time great staff on drake road!
Matthew – Kalamazoo, MI 8/22/2017
Place is great and I always come back because service and employees are awesome.
Tammy – Kalamazoo, MI 8/19/2017
I am a regular at the Drake Road location. Always pleased.
Greg – Decatur, MI 8/16/2017
Staff Riccardo and on-duty manager Andre very professional and friendly! Service at Drake Road location great as usual! Thank you!
Walter – Kalamazoo, MI 8/15/2017
You guys were great!
Nicholas – Kalamazoo, MI 8/11/2017
Aaron – Portage, MI 8/11/2017
Service was great.
Jill – Kalamazoo, MI 8/7/2017
These guys always treat me with respect and I leave feeling confident in the service performance. They're always so friendly, greeted with a smile, that's almost the best part!
Jessie – Kalamazoo, MI 8/5/2017
Always friendly. Great service!
Jennifer – Paw Paw, MI 8/5/2017
Excellent customer service definitely will come back.
Nancy – Kalamazoo, MI 7/29/2017
Good as always
Malinda – Kalamazoo, MI 7/26/2017
I appreciate the guys are always cheerful and welcoming AND KNOWLEDGABLE. I leave the bay feeling confident that my car and I are safe--proper maintenance and full attention to details is what matters to me. I also appreciate the phone call Thanking me after the visit.
I have no doubt that the reason my car is still going strong at 170,000+ miles is because Uncle Ed's keeps track of what needs to be done and when--not something I could easily do and reading the manual is definitely not my idea of fun--so I count on them.
They always try to save me money which also means a lot.
Kate – Kalamazoo, MI 7/26/2017
Very friendly service. Thank you!
Brian – Portage, MI 7/22/2017
Tyron – Kalamazoo, MI 7/21/2017
I don't think all my available coupons and awards were applied, but I could be wrong.
Althea – Plainwell, MI 7/21/2017
Very personable very nice!
Jamesl – Kalamazoo, MI 7/17/2017
Very efficient was a pleasure having the car serviced at hat location.
Excellent job gentlemen.
Alex – Kalamazoo, MI 7/13/2017
Dennis – Kalamazoo, MI 7/13/2017
Dillion and his team again did a great job. This was my 3rd visit in a row over the last 3 evenings.
Dennis – Kalamazoo, MI 7/12/2017
Dillion and his team do a great job. Will be taking my 3rd vehicle there is the next couple of days.
Dennis – Kalamazoo, MI 7/11/2017
Great job. Quick and easy.
Jill – Kalamazoo, MI 7/6/2017
Love the guys at this location! They are so helpful, and I don't leave there feeling like I've been taken advantage of!
Jan – Kalamazoo, MI 7/3/2017
Very friendly and courteous staff.
Dylan – Kalamazoo, MI 7/1/2017
Stacy – Kalamazoo, MI 6/30/2017
Great staff, great energy
Greg – Decatur, MI 6/29/2017
Service great as usual!
John – Kalamazoo, MI 6/29/2017
Elisabeth – Kalamazoo, MI 6/29/2017
Wyatt, John and Ricardo were friendly, efficient and professional.
Amanda – Kalamazoo, MI 6/28/2017
Thanks for always being friendly and straight to the point! Second time back at this location due to the wonderful service from the previous visit.
Duane – Kalamazoo, MI 6/24/2017
Very competent,courteous, and professional staff. Very pleased with my first visit.
Paul – Richland, MI 6/22/2017
Kim – Kalamazoo, MI 6/20/2017
Fellas were very nice n friendly great job!!
Michael – Kalamazoo, MI 6/19/2017
They tried to pressure me to do a power steering fluid flush. They removed some to show me how dirty it was, without asking me. Then when they refilled it, the fluid they put back into it was, or looked like regular oil. The manager called me the next day to ask how my car was running, and he seemed surprised when i said ok. Then later that day...... the power steering went bad...
Also, they did not top off the radiator or brake fluid.
Greg – Decatur, MI 6/18/2017
The assistant manager in Dylan absence did a great job! Also, staff was friendly and professional as always!
Shannon – Kalamazoo, MI 6/16/2017
Thank you, Dylan, for being friendly and happy to help.
Chris – Kalamazoo, MI 6/16/2017
Always fast, always friendly, always knowledgeable.
Jena – Kalamazoo, MI 6/14/2017
Professional, the manager remembered me from call call manager made to me today and I told manager I smelled hot smell and as soon as I pulled in tonight the manager knew me / my van and told staff. Friendly as always!! They make it a pleasant experience you normally want to avoid!
Jena – Kalamazoo, MI 6/14/2017
Always remember me, friendly, kind and professional!!!! I have posted on fb in my wall how great you all are.
Jerry – Kalamazoo, MI 6/9/2017
Service was good
Lisa – Paw Paw, MI 6/6/2017
Jo – Kalamazoo, MI 6/6/2017
They have very good communication skills and listen to what we have to say.
Dan – Kalamazoo, MI 6/3/2017
Consistently great service, and great team!
Victoria – Kalamazoo, MI 6/3/2017
Longer wait than usual but fast and friendly service. Didn't push me to buy things, which was nice.
Lisa – Kalamazoo, MI 6/2/2017
Linda – Plainwell, MI 6/1/2017
Very confident that the job is done right.
Greg – Decatur, MI 5/30/2017
Drake Road location is awesome! Manager Dylan and staff Riccardo and Abdinasir are amazing! They are very helpful, friendly and very attentive! With operating a small business, I see first hand how important it is to have good staff! Uncle Eds is very lucky to have these gentlemen with their work ethics and dedication to Uncle Eds!
Sarah – Kalamazoo, MI 5/25/2017
Have been a long time customer. Always satisfied with the great service I receive at Uncle Ed's.
Lisa – Kalamazoo, MI 5/20/2017
Mallory – Kalamazoo, MI 5/17/2017
Your guys are super cordial, helpful, and accommodating. I am very satisfied with the (short) time spent here.
Bob – Kalamazoo, MI 5/16/2017
Make the hand held easier to use
Dan – Kalamazoo, MI 5/16/2017
Sierra – Mattawan, MI 5/15/2017
Great service and help from all staff and the manager!
Jehan – Kalamazoo, MI 5/15/2017
Love the smiles, friendly communication, and thorough service. Keep it up!
Joanna – Kalamazoo, MI 5/13/2017
I know it's going to be a great visit when I roll in and see familiar faces. A couple of my regular guys were working with me today and they are so nice and great with my boys (as usual). My younger son was sleeping in the car so they made sure to keep the noise down as much as they could. The team working this day are rockstars! These guys are the reason that this is the ONLY location I go to for my oil changes.
Mary – Kalamazoo, MI 5/12/2017
fast, friendly,and professional service. and conveniently located.
Laikeya – Kalamazoo, MI 5/12/2017
The staff were very friendly and informative. I never go anywhere else to get my oil changed. I love the rewards program and savings as well.
Matthew – Lawrence, MI 5/9/2017
Andrew and John were very thorough and did a FANTASTIC job of explaining to me the services they wished to provide. I was very impressed with how well John had his team trained and how well they communicated with one another. Also they got me in and out in less than 30 minutes! You truly have a well oiled machine at this location and I will now be a frequent customer going forward!
Kerry – Kalamazoo, MI 5/9/2017
Service techs are always very friendly and professional
Michael – Kalamazoo, MI 5/8/2017
â€“Brake bulb change was recommended, but problem turned out to be in the circuit
â€“I was informed that the PSF was full, but I asked for a second check, and it was low
â€“I was informed that the chassis could not be greased, but I asked for a second check and it actually could
â€“I was informed that the coolant was at the proper level, but I went home and added an entire gallon to the system
â€“The windshield was not washed, and the washer fluid was not topped off
â€“I was given a $20 coupon but was only given $15, until I requested the full $20 which then could not be back charged to my card, but I had to be refunded via a $5 check in the mail
Rayan – Kalamazoo, MI 5/6/2017
Great fast work thanks for having my BMW airfilter in stock
Amanda – Kalamazoo, MI 5/5/2017
Always friendly service and helpful advice
Greg – Decatur, MI 5/4/2017
Great service as always from Dylan, Ricardo and staff!!! Thank you!
Kristine – Middleville, MI 5/2/2017
I will not be coming back. I came in for an oil change, not a complete fluid overhaul of my vehicle or replacement of all parts. The entire time I was there I was consulted by a young kid that tried to seem intellectual and sell me everything imaginable. But he was informed by the actual tech that he wasn't even reading my transmission fluid dipstick correctly, and he also tried to sell me a once a year engine flush which I JUST had the last time I was there.He also tried to charge me for a future oil change.
What a racket!
Greg – Decatur, MI 4/29/2017
As always exceptional service from manager Dylan and staff. Staff Riccardo P always very professional and courtesy and very helpful answering questions! Riccardo P appears as if he is ready to step into a leadership role! Thank you! Greg
John – Kalamazoo, MI 4/27/2017
Ricardo is my main man and the reason why I come to Uncle Ed's.
Constance – Portage, MI 4/26/2017
Staff was very friendly and efficient
Lorraine – Kalamazoo, MI 4/26/2017
Dylan Did a fine job. Problems were presented, but he handled them in a professional manner
Amelia – Kalamazoo, MI 4/22/2017
Thought I would try you guys bc you would be cheaper than the dealer, turns out that was not the case even with the coupon.
Morgan – Kalamazoo, MI 4/22/2017
Great job y'all!
Bryce – Kalamazoo, MI 4/22/2017
Andre had caught me the night before on his way out from work. When I had arrived, Uncle Ed's was closed and I was not able to get in, however Andre made sure to invite me to come in 30 minutes before the store opened the next day so that I could get my oil change and get on the road. Great service!!!
Lorraine – Kalamazoo, MI 4/21/2017
Satyam Reddy – Kalamazoo, MI 4/20/2017
Friendly sevice, good checklist,ensuring all fluid levels and air pressure
Lorraine – Kalamazoo, MI 4/19/2017
Denis – Kalamazoo, MI 4/19/2017
Keep it up
Tony – Kalamazoo, MI 4/19/2017
Best oil change shop in the state
Tim – Kalamazoo, MI 4/19/2017
Dylan and the staff are great
Tara – Portage, MI 4/19/2017
You guys are great
Lisa – Gobles, MI 4/19/2017
Tony – Kalamazoo, MI 4/14/2017
Best service in Michigan!!!
Michael – Portage, MI 4/13/2017
Everyone at this shop does a great job everytine i come.
Trey – Kalamazoo, MI 4/12/2017
Very quick and easy! Pleasure to do business with!
Jarriel – Kalamazoo, MI 4/12/2017
Great job guys
Nancy – Kalamazoo, MI 4/11/2017
Fastest oil change I've ever had today!
Timothy – Kalamazoo, MI 4/8/2017
You guys are great
Amanda – Lawton, MI 4/8/2017
Overall very satisfied with the visit, they even put my cabin airfilter in for me!
Jonathan – Plainwell, MI 4/6/2017
Telesia – Kalamazoo, MI 4/6/2017
Rico and Dillion provided great serviceâ˜ºï¸
Don – Gobles, MI 4/6/2017
Always do a great job that's why I keep coming back
Larry – Kalamazoo, MI 4/3/2017
Jake – Kalamazoo, MI 4/2/2017
Come here for every oil change
Greg – Decatur, MI 3/30/2017
Great service as usual! Manager Dillon and staff very professional and friendly!
Kyle – Kalamazoo, MI 3/28/2017
Speed up time
Jill – Kalamazoo, MI 3/28/2017
They guys at this location always explain everything to me, and treat me great. I never feel like they're trying to just take my money, and I don't leave feeling jugded!
Don – Kalamazoo, MI 3/27/2017
I have been a satisfied customer for over ten years.
April – Kalamazoo, MI 3/23/2017
no comments to be made!
Bob – Kalamazoo, MI 3/23/2017
Great service and friendly staff
Jeff/Cathy – Gobles, MI 3/22/2017
your crew is very courteous. You only give one choice for the 'what brought you back today' question. I would also have answered emailed coupon, convenience, mailed coupon to my choices if I could.
Mike – Allegan, MI 3/21/2017
I was highly unsatisfied with my visit today. I called ahead to find out the price of my oil change and included what type of vehicle and stated that my vehicle required 7 quarts of oil instead of the normal 5. I was told 45.99 plus tax which would come to around $52 something with tax. I arrived about an hour later and as I was filling the information on tablet out I was told that I had to get the synthetic oil due to that's what the manufacture recommendation was which brought my total to $90 and some change but luckily for me I had a $20 off coupon. I said something to the gentleman that took my money and his response was well I don't know who told you that but that's incorrect and acted like he didn't have a care in the world about because you guys already received my money. Just would like to say thanks because of that I now have a $30 fee on my checking account due to not having enough cash because I was quoted the wrong price. I thought I would give you guys a try but you proved to be like the rest of the big companies so I will just continue to stick with where I have always gone because I don't get ripped off and it's much cheaper than $90 for an oil change.
Terry – Kalamazoo, MI 3/18/2017
It was a good visit but I have heard some horror stories about Uncle Eds: incorrect ffilters, oil plug not put back right, subsequent engine damage. Hopefully this wont be my case Belle Tire is my regular full service mechanic but I was short on time so I went to this store yesterday.
Dennis – Kalamazoo, MI 3/18/2017
Great job.. Thanks
Melissa – Kalamazoo, MI 3/14/2017
Darren – Kalamazoo, MI 3/11/2017
Manager on site Dylan was awesome grate customer service
Provided a welcoming vibe when entering the shop. Thanks you
Greg – Decatur, MI 3/10/2017
Manager Dillon and staff are very friendly and professionally! It is by far the best uncle eds shop I have been to! The other uncle eds stores that I have been to have provided good service. But the store on drake road is by far the one that stands out for exceptional service and friendly staff!
Malinda – Kalamazoo, MI 3/10/2017
I don't come to this Uncle Ed's just because it is close to home. I have been treated well EVERY time I have been here and treated with respect and often, remembered by the techs. I have been DELIGHTED with the care and attention given to my car. They even told me about a cracked boot etc. Dylan and Wyatt were my techs this time and really went above and beyond my expectations--professional but with a personal touch and humor.
When I am told that I am due or overdue for a particular maintenance, I am informed, but never pressured. They are careful with my money and always help me use the coupons for my maximal benefit which is super appreciated.
As someone who considers her car an investment, but knows precious little about maintenance, I rely on Uncle ED--Every one should have an Uncle ED in the family. I take my son's car there too because car maintenance is more than just keeping a car clean. Thanks GUYS!
Kris – Kalamazoo, MI 3/8/2017
I don't want to leave a comment
Greg – Decatur, MI 3/6/2017
Manager and staff very courtesy and professional!
Tony – Kalamazoo, MI 3/4/2017
Nicole – Portage, MI 3/4/2017
Naif – Kalamazoo, MI 3/3/2017
very good employees and their services
J – Aylmer , MI 2/27/2017
The guys are great, honest, fast and professional
Brice – Kalamazoo, MI 2/27/2017
Very prompt and knowledgeable. Steered me away from what was not the problem with my poor heating/ cooling. As always they made recommendations and pointed out issues to observe for the future.
Godspeed Transportation – Kalamazoo, MI 2/25/2017
I love The Drake Road store and Dillon is an awesome Mngr...He runs a tight ship and always takes care of me and my fleet of Taxi cabs... I always instruct my staff to take our cars to that location if at all possible
Nicole – Allegan, MI 2/25/2017
I was highly satisified with my visit. He went over everything that I needed to get fixed. I went with a friend though and by the time we got home (10 miles away) his car was steaming and leaking oil everywhere. So is that the technicians fault? Im satisfied with my car but not his.
Bob – Kalamazoo, MI 2/21/2017
They were friendly and helpful
Kyle – Kalamazoo, MI 2/21/2017
Great job. Nothing to say more
Tony – Kalamazoo, MI 2/18/2017
Matthew – Kalamazoo, MI 2/18/2017
Couldn't find my onboard airfilter without disassembling much of my dash. Forgot to replace all the screws to my engine air filter causing me to have to return to the shop. Tried way too hard to sell me on "extras" and so-called "necessary" procedures. I have used Uncle Eds many times in the past and I am discouraged by this latest visit.
Paul – Richland, MI 2/18/2017
The written estimate of $82 that was provided by the technician at the onset of the visit was not adhered to. The $0 oil filter suddenly became $10, and the skid plate service (for which I've never been charged before) added $7.50 to the invoice. In the past I've put up with Uncle Ed's bait-and-switch tactics, but no more. This will be my last oil change at Uncle Ed's.
Alec – Trenton, MI 2/17/2017
Andrew – Kalamazoo, MI 2/16/2017
Chris – Battle Creek, MI 2/11/2017
Great team - very energetic and friendly!
John – Kalamazoo, MI 2/11/2017
I was washing my car and they came and got me!
Benjamin – Kalamazoo, MI 2/11/2017
Dylan, Tony, Riccardo, and Ryan all do a great job.
Beth – Kalamazoo, MI 2/11/2017
Thanks for the food service
Katie – Bloomingdale, MI 2/10/2017
Store manager was super great! He's very friendly and easy to talk to!
Chris – Kalamazoo , MI 2/6/2017
None to give
Kari – Kalamazoo, MI 2/6/2017
Wiper Blades for Cadillac srx are very expensive at $26.99 each! I will go elsewhere for this purchase.
Katelyn – Mattawan, MI 2/1/2017
The manager on duty was excellent. He was very professional and kind.
Tommy – Kalamazoo, MI 1/27/2017
Uncle Eds employees treat you like family the manager even called to check on me
Robert – Kalamazoo, MI 1/27/2017
Always great and easy to use
Ken – Kalamazoo, MI 1/27/2017
As a longtime customer of fast lube shops such Jiffy Lube and yours, I find it rather annoying that you nickel and dime for everything. I can get serviced from your competitors at a fraction of the price.
Nancy – Kalamazoo, MI 1/25/2017
Thank you Riccardo and Jon
Bob – Kalamazoo, MI 1/24/2017
Great service too
David – Lawton, MI 1/24/2017
Brett – Kalamazoo, MI 1/21/2017
Great customer service. Good overall experience.
Douglas – Shelbyville, MI 1/21/2017
Kind of pricey. Oil change and air filter $101.00 I could have have went to a Dodge dealer for much less exspensive outcome
Jaclyn – Kalamazoo, MI 1/20/2017
Very fast and friendly
Lisa – Kalamazoo, MI 1/20/2017
This location, the stadium drive and westnedge location always have the most friendly staff. On my recent visit- Tony the Asst Mgr took the extra time and effort to check and replace my interior cabin filter which had not been done before due to location. Showed his determination and knowledge of vehicle maintenance. Great customer service skills also.
Thank you to this team!
Jill – Kalamazoo, MI 1/19/2017
I love the coupons received in the mail! The guys at this location are so nice and helpful, not pushy which is great!
Gabriella – Kalamazoo, MI 1/17/2017
Keith Nichols – Kalamazoo, MI 1/17/2017
Rico and Dylan were great I'll be back for the oil change tomorrow
Tom – Kalamazoo, MI 1/14/2017
Tiffany – Kalamazoo, MI 1/12/2017
1121 Best Uncle Ed's EVER!!!
Brian – Galesburg, MI 1/7/2017
Very nice and informative technicians!
Jordan – Gobles, MI 1/5/2017
Justin dylan great.. Will return
Allisha – Grandvrapids, MI 1/4/2017
Very fast friendly service.
Scott – Bloomingdale, MI 1/4/2017
Took over 30 minutes for NAPA to deliver the oil filter for my truck. Maybe keeping a couple of filters on hand for a 6.4L Ford Powerstroke diesel would be a good idea.
Stuart – Kalamazoo, MI 1/3/2017
Keep up the good work
Raymus – Kalamazoo, MI 1/3/2017
Great friendly service that was super fast
Amy – Kalamazoo, MI 1/3/2017
Kristine – Middleville, MI 12/29/2016
Expensive. If I would have known the price of your "basic" oil change, I would have gone elsewhere.
Godspeed Transportation – Kalamazoo, MI 12/28/2016
The price is always good since we use oil changes for fleet
David – Lawton, MI 12/27/2016
David – Lawton, MI 12/27/2016
AWESOME job guys!! I really appreciate all the excellent care!!
Mike – Kalamazoo, MI 12/27/2016
Everything went great
Daniel – Kalamazoo, MI 12/24/2016
Great service! Highly recommend!
Demetri – Kalamazoo, MI 12/24/2016
Justin, Dylan and Riccardo did an amazing job!
Josh – Jackson, MI 12/23/2016
The oil change always turns out to be way more pricey than any other place I've been to.
Jennifer – Kalamazoo, MI 12/23/2016
My technician Tony was efficient, friendly and did an amazing job. The Manager Dylan was knowledgeable, friendly and also did an amazing job. I will definitely be back for my next oil change
Mallory – Kalamazoo, MI 12/19/2016
Dylan and the guys took extra time to help me on issues with my car that not everybody would typically do. I appreciated his helpfulness.
Shawn – Kalamazoo, MI 12/19/2016
Nice to see tjem enjouomg themselves, while doing a fantastic job.
Chris – Kalamazoo, MI 12/16/2016
The staff came to work to do two things today. Chew some bubblegum and kick some ass, And they were all out of bubblegum.
Bob – Kalamazoo, MI 12/16/2016
Dennis – Kalamazoo, MI 12/15/2016
Justin and Wyatt did a great job. Thank you.
Gary – Kalamazoo, MI 12/15/2016
This store has extremely well-trained staff and gives the best customer service.
My complaint is the bullshit bait and switch coupons and discounts and buy ahead savings "deals". It's like I'm playing a ducking game and need to think about what strategy to use. That is the reason I will continue to look for other service providers. Keep it simple stupid. A total waste of energy on what otherwise would be a very positive experience.
Brice – Kalamazoo, MI 12/13/2016
Very friendly and knowledgeable. Went through my vehicle's service history at Uncle Ed's and reminded me what fluids I requested last time and went with them again. The staff seemed very trustworthy and professional.
Amy – Kalamazoo, MI 12/8/2016
I pre-purchased my next oil change last time I was here so I came back to redeem that.
Kristen – Kalamazoo, MI 12/7/2016
Great customer service. Conveniently located and easy to find.
Michelle – Kalamazoo, MI 12/7/2016
Wish price was a little more competitive to other oil changes in the area. Overall, very pleased with service and will continue to come back.
Jessica – Kalamazoo, MI 12/6/2016
Possibly bring prices down a little? I understand you have the full check but so does Fast Eddie's and they only charge $25 which is half your price. I stopped in today just because I desperately needed a change and you guys still happened to be open when I got off work.
Nancy – Kalamazoo, MI 12/2/2016
Makeya – Kalamazoo, MI 12/1/2016
It really fast helpful and nice
Ken – Kalamazoo, MI 11/28/2016
I am happy with the service at this shop. Not that there haven't been a couple minor issues, but overall they do a real good job.
Allison – Grand Rapids, MI 11/27/2016
It's not very professional for your employees to complain about other customers to different customers. Disappointed with that aspect.
John – Kalamazoo, MI 11/26/2016
Ricardo was great as usual!
Donald & Chanda – Kalamazoo, MI 11/25/2016
Love Uncle Eds but it is expensive to get an oil change, im thankful for the coupons.
Katelin – Three Rivers, MI 11/23/2016
Great experience every time!
Peggy – Kalamazoo, MI 11/23/2016
Enjoy coming here because there fun up beat and trustworthy with great customer service
Deborah – Kalamazoo, MI 11/22/2016
Great service. Like seeing a women working in this field
Fernando – Kalamazoo, MI 11/22/2016
Awesome job Well organized
Cheryl – Kalamazoo, MI 11/21/2016
Great job today by the team!
Kayla – Kalamazoo, MI 11/20/2016
All of the workers today were super helpful and informative about my vehicle. They asked me before doing anything and they explained each product thoroughly. It was a very friendly environment and I will for sure be back! Justin did a great job working on my vehicle and greeting me as I drove in. Michael was great on explaining to me all of the services they can provide and Anthony did a great job making sure I was taken care of! These gentlemen exceeded my expectations.
Meagan – Kalamazoo, MI 11/18/2016
Excellent & friendly service.
Sierra – Mattawan, MI 11/17/2016
Great job! I appreciate the fast service
Rachel – Paw Paw, MI 11/16/2016
Wyatt fixed my glove box. Amazing just amazing.
Vearra – Southfield, MI 11/15/2016
Tony and Ricardo were great
Julie – Gobles, MI 11/8/2016
Ricardo was great explaining everything he was doing to my car to my kids.
Jackie – Kalamazoo, MI 11/7/2016
First time visit, more than satisfied!!!!
Howard – Mattawan, MI 11/5/2016
Kevin – Kalamazoo, MI 11/1/2016
They let me come in at 6:45pm and had me out by 6:58
Becky – Parchment, MI 10/31/2016
I bought my car in 2004 when it had 44 miles on it. Since then I've had Uncle Eds handle all of my oil changes. I've also followed all of the recommended maintenance that has been suggested to me over the years. Today 12 years and 133,000 miles later, my car still runs like new. I give complete credit to Uncle Eds, and always tell anyone who is willing to listen!!
Theresa – Kalamazoo, MI 10/25/2016
The people were nice and provided a fast and easy service.
Tammy – Gobles, MI 10/25/2016
Make sure Anthony L gets a raise. He was wonderful, fast, and efficient. He's a keeper and deserves the extra couple dollars on his pay check.
Summer – Kalamazoo, MI 10/24/2016
Alexandra – Garden City, MI 10/23/2016
Way overpriced, tried to up sell anything and everything. Put on a skid plate without my consent.
Angela – Kalamazoo, MI 10/20/2016
great service, super fast
Jennifer – Kalamazoo, MI 10/15/2016
Kares – Kalamazoo, MI 10/14/2016
The technicians were fantastic! Everyone was extremely kind, polite and professional, and went out of their way to make my experience excellent. I honestly couldn't be more pleased.
Ken – Kalamazoo, MI 10/14/2016
Carolyn – Kalamazoo, MI 10/13/2016
I always receive good friendly professional service. I'm very satisifed
Bob – Kalamazoo, MI 10/12/2016
John – Kalamazoo, MI 10/10/2016
This was my first oil change and check in Kalamazoo since I had just moved in from Detroit. The service technicians, Laquan and Rico, and the manager, Dylan, were phenomenal with the service they provided for me. They were very friendly and told me lots of details relating to the things I needed done for my car. When one of them left to get a new radiator cap from a different Uncle Ed's shop for my car, the others had me out of my car (I was the only car in the shop at the time) and they showed me a wide variety of things around my engine. I'm not very knowledgeable/familiar with the car mechanically and they gave me thorough explanations of how to check my oil, my transmission fluid, air filter, radiator, etc. This really made up for the slight delay.
Because of this experience with the technicians and the manager, I will definitely be a regular customer for Uncle Ed's.
Stephanie – Kalamazoo, MI 10/10/2016
Ricardo and Dylan are awesome!
Otho – Kalamazoo, MI 10/8/2016
Love coming to this place. They always take good care of me.
Kelli – Kalamazoo, MI 10/8/2016
Great service as always
John – Kalamazoo, MI 10/8/2016
Haven't been to Ed's in a while I always appreciate the God service
Steven – Kalamazoo, MI 10/7/2016
I liked that the workers were joking and having a good time.
Shelby – Kalamazoo, MI 10/7/2016
Awesome service, and no one commented on my messy trunk. Even though it's really bad.
Katie – Kalamazoo, MI 10/6/2016
Best place to check your oil changed!
Chris – Kalamazoo, MI 10/6/2016
Ricardo when the extra mile to ensure that we got all the important services we needed.
Conner – Ypsilanti, MI 10/4/2016
Victoria – Clarkston, MI 10/3/2016
Dani – Kalamazoo, MI 10/3/2016
I love the pokestop, and the staff was friendly and fast!
Lee – Holland, MI 10/2/2016
It has become quickly apparent that the up-sell strategy is a corporate focus and has become particularly annoying.
Dan – Middleville, MI 10/1/2016
We were looking for a place and that came up and they said yes come in at 2 minutes to close,and they've been wonderful
Dennis – Kalamazoo, MI 9/27/2016
Great job. Thank you Uncle Eds
Carol – Kalamazoo, MI 9/26/2016
Great service and crew.
Dawn – Kalamazoo, MI 9/26/2016
Love the customer service
Laurie – Kalamazoo, MI 9/23/2016
The staff at this Uncle Ed's is top notch!!
Nickole – Kalamazoo, MI 9/23/2016
The guys were great. I live their sense of humor. Just like mine.
Adam – Coldwater, MI 9/22/2016
Dominicia – Kalamazoo, MI 9/18/2016
Great service explained everything very clear
Paul – Kalamazoo, MI 9/16/2016
Service is always amazing. Staff if genuine and friendly. Uncle Ed's will continue to service my cobalt. Thanks guys! Denise
Kerry – Kalamazoo, MI 9/9/2016
The staff is always very polite and the managers Chris and Zach are personable
Nancy – Kalamazoo, MI 9/6/2016
Don't push extra services anymore than currently do - will lose customers
John – Kalamazoo, MI 9/3/2016
Always nice to see Ricardo and the gang, thanks for everything!
Josh Sarah – Decatur, MI 9/3/2016
Always friendly but took a little long!!
Chris – Kalamazoo, MI 9/2/2016
When I arrived each stall was 3 cars deep. One of the techs came right out and asked what Service I needed and then communicated that it would be a little bit of a wait. I ended up waiting 40 minutes or so once until it was my turn. I've never before seen a place where everyone was working together and embracing the chaos to make it an awesome experience for everyone involved. Even though, I had to wait for a long time, the techs did everything in their power to give great service to each customer in the stall and each customer waiting. Needless to say everyone did a great job and I will return based on the service even with a crazy long wait.
Diane – Kalamazoo, MI 9/2/2016
All the gentlemen there were even more awesome than usual. When a guy in a pickup wedged in ahead of me in line, they made him move in spite of the fact he was unwilling to. They did their job efficiently and in a friendly manner. After this visit, I like them even more.
Don – Kalamazoo, MI 9/2/2016
Always friendly and professional service.
Ken – Kalamazoo, MI 9/1/2016
I really like Zach and Chris. Everyone seemed pretty happy to be there and do their jobs.
Ron – Kalamazoo, MI 9/1/2016
Joe $ – Kalamazoo, MI 8/26/2016
ZACH AND CHRIS DID A WONDERFUL JOB
Veronica – Portage, MI 8/25/2016
Really appreciated Ricardo finding and replacing the interior filter above the glove box. I've never had that checked before
Susan – Kalamazoo, MI 8/24/2016
Dear Uncle Ed, I want to especially thank the two men that helped me last evening as they stay open late to help me. Although I came in just minutes before closing, they allowed me to stay and get my oil changed in spite having to stay a few minutes after hours.
To my horror though, since others saw me getting my oil changed, two others came in for oil changes! And, I believe that by then it was *after* closing. Very tired, but remaining cheery, the technicians gave me the service that was requested and I'm on my way . . .
I used to work in a hospital and well understand how customers expect employees to work around their schedule (often to the point of exhaustion on the part of the employee. I certainly did not anticipate that two others would come in after my oil change was started, but I sure hope that the men that helped me last night were able to get home to their families and rest last evening.
I thank them though for going above and beyond last evening.
Nicholas – Kalamazoo, MI 8/23/2016
Provide a little more value to the customer on services. Some prices are higher than other oil shops. Otherwise, this was the best service I have received from Uncle Eds.
Amanda – Paw Paw, MI 8/23/2016
I haven't been receiving coupons lately. It's an awfully expensive service to begin with, and with no incentive to continue returning, I will likely schedule oil changes at a local garage. However, my service tech's were very nice and friendly. They made me laugh and got me in and out quick. Thanks!
Dan – Delton, MI 8/23/2016
Jordan – Kalamazoo, MI 8/19/2016
Zachary, Michael, Wyatt and Chris were friendly, knowledgable and quick! Thanks for the great service to our Subaru!
Dawn – Kalamazoo, MI 8/18/2016
LOVE UNCLE ED'S CUSTOMER SERVICE!!!!!!
Mark – Wayland, MI 8/15/2016
Uncle ed's, particularly the location on West Main in Kalamazoo is fantastic. I have faithfully been an Ed's customer for roughly 5 years and the service has always been fantastic. Highly recommended.love the work ethic and teamwork of the guys.
Larry – Kalamazoo, MI 8/13/2016
Pre purchase also brought me back
Craig – Kalamazoo, MI 8/13/2016
Marcus – Kalamazoo, MI 8/13/2016
The crew was very informative, we talked the whole time about my car and about the services. Lot's of laughs.
Jose – Kalamazoo, MI 8/10/2016
Appreciate it, I'll come back again
Jamie – Kalamazoo, MI 8/9/2016
Manager was "on the ball". Good business sense and personable with customer!!
Karla – Kalamazoo, MI 7/30/2016
I took both vehicles to get the oil changed in them today and the service was outstanding! Joe went above and beyond to explain products, and was very helpful! I heard him speaking to other customers and he provided the same kind service. Uncle Ed's Oil is very lucky to have Joe as a part of your team because he represents you very well and professional. I have to compliment the entire to team that was their today because all were very polite. I find it comforting to know they double checking each other and always saying to one another who is doing what! Great job today!
Megan – Gobles, MI 7/30/2016
I do not think k it was intentional but I could have gotten a better rebate. I had an email with several coupons. I got $20 off my oil change which was fine. I ended up having two transactions because i bought light bulbs which were not included on the first transaction. I could have received a bigger discount of 20% off my purchase of $175 I they had been rung up as one sale. That is my only complaint.
Karla – Kalamazoo, MI 7/30/2016
Everyone was kind and professional
Brandon – Kalamazoo, MI 7/29/2016
Nope. It was great
Amber – Kalamazoo, MI 7/25/2016
Maybe slow down a little bit when speaking to customers about what they are servicing for you.
Jerri – Chicago, MI 7/23/2016
I always get my oil changed at Uncle Eds when I come to Kalamazoo. I live in Chicago and visit my grandkids in Kalamazoo. I love your service and crew!
Deborah – Kalamazoo, MI 7/21/2016
I love the service I get at this shop. I always feel well taken care of but never feel taken advantage of. Thank you
Dennis – Kalamazoo, MI 7/17/2016
Do not recall the air filter or tires being checked.
Christy – Kalamazoo, MI 7/17/2016
I was shocked at the cost of my oil change but the convenience & service was good.
Josh – Decatur, MI 7/15/2016
I was happy the tech helped me find coupons otherwise I wouldn't of been ably to afford it.
Ryan – Kalamazoo, MI 7/14/2016
Chris and his team were exceedingly helpful.
Allen – Kalamazoo, MI 7/11/2016
Always great service.
Kevin – Kalamazoo, MI 7/11/2016
had a great visit . love the west main store
Traci – Kalamazoo, MI 7/11/2016
I'm pretty sure they fried my battery changing the headlight. I will not be returning. My battery worked fine until they changed the light then my battery would not start and would not charge.
Jose – Paw Paw, MI 7/9/2016
Great customer service but at a high price. My only complaint is your prices are excessively high.
Eugenia – Kalamazoo, MI 7/9/2016
Super fast witted--all of the guys . . . Dakota, Rico and I did not catch the name of the friendliest and sharpest of them all--so sorry. I had my son in the passenger seat and he was astounded by the cheerfulness and great attitude and clear communications and pleasantness and sense of humor. Today happened to be the first day of the new Pokemon game and we could see people on the sidewalk outside the shop "catching" their Pokemons. Sure enough, all three guys incorporated this national phenomena into their banter so fluidly that just impressed us one more notch altogether! Great job guys! But you must get that all the time, all day long!
Malinda – Kalamazoo, MI 7/8/2016
Lots of choices for oil change but these guys at this location have kept me loyal for the past 3-4 years and my car care has been exceptional. Friendly, knowledgable, and entertaining. I like it that they remember me. When my son lived in town, I brought his car to this location also.
Nik – Kalamazoo, MI 7/7/2016
Excellent service! Enthusiastic staff!
Morgan – Kalamazoo, MI 7/1/2016
I purchased a battery, at your facility and drove a few miles, and the car died on me because the cables weren't properly connected. I called a tow service who then removed and reinstalled the battery, needless to say I was not satisfied with Uncle Ed.
Greg – Kalamazoo, MI 6/27/2016
My visit to Uncle Ed's this morning was fine. The manger and service technician were very friendly and helpful.
Daniel – Kalamazoo, MI 6/25/2016
it was fine
Jennifer – Paw Paw, MI 6/17/2016
The employee's are always so friendly and get the job done!
Ken – Kalamazoo, MI 6/14/2016
Nothing more to add
Tony – Kalamazoo, MI 6/14/2016
Service was great
Katelyn – Kalamazoo, MI 6/11/2016
Everyone was very friendly and very quick!
Dennis – Kalamazoo, MI 6/10/2016
Fast efficient service. thank you
Nick – Kalamazoo, MI 6/6/2016
The last time I visited Uncle Ed's, I was worried about my recently purchased Mercury Mariner. I came to the Uncle Ed's team seeking advice as to whether or not I had purchased a problematic vehicle. They were completely honest with me and suggested that I find a full-service mechanic to rectify the issue. It is because of this honesty and sincerity that I will forever be a customer of Uncle Ed's. In addition to this, the 1121 store has a phenomenal team. The manager (Zach) and the rest of the employees (especially Ricardo) treat me like family every time I come in for an oil change. This team is simply top-notch!
Efeosa – Kalamazoo, MI 6/4/2016
I'm beginning to find your staff as pushy salesman using dishonest tactics to sale more products. They insist that I make a purchase now so that I don't get stuck on the highway. For example my serpentine belt has lost a single strap. They painted a bleak picture of what might happen. What they do not know is that my ACSC mechanic has informed me that it wasn't an issue.
Brain – Kalamazoo, MI 6/4/2016
Dakota and his team were awesome
Jennifer – Kalamazoo, MI 6/2/2016
The staff are always very friendly, very knowledgable
James – Grand Rapids, MI 6/1/2016
Thanks for the water!
Jewell – Kalamazoo, MI 5/31/2016
The staff made the visit super fun. I will definitely come back.
Bill – Kalamazoo, MI 5/31/2016
Sat in the oil change facility after 20 minute they had to order the filter.
Fifer – Gobles, MI 5/31/2016
Lisa – Kalamazoo, MI 5/26/2016
As a woman who isn't super in love with cars, and who also doesn't know or care much about cars other car getting me from point A to point B, I really appreciate how kind and un-pushy the gentlemen were at the location I visited. I was in and out quickly with my dignity intact, having been treated fairly and kindly.
Dominicia – Kalamazoo, MI 5/25/2016
Really great service today Chris was very nice and let me know about other things I may need.
John – Kalamazoo, MI 5/24/2016
Ricardo is the man, keep that guy and be nice to him!
Kristopher – Portage, MI 5/20/2016
This store is great. It's the only one I ever go to. The team and the manager Zach recognize me whenever I come in even if its been several months since my last visit. I'll only bring my vehicles here as long as the friendliness and customer service never changes!
Pam – Kalamazoo, MI 5/17/2016
Very friendly and upbeat. Made me smile!
Haley – Kalamazoo, MI 5/16/2016
Fast. Great service.
Drew – Kalamazoo, MI 5/15/2016
You need to figure out how to reset the maintenance reminder for Volvo's. I've been trying for hours and if I have to pay $45 on top of the $120 I just paid for an oil change, I am going to be pissed.
Brad – Kalamazoo, MI 5/13/2016
Jena – Kalamazoo, MI 5/13/2016
Josh Sarah – Decatur, MI 5/12/2016
The guys are always great and so a good job. I appreciate them!
Jen – Kalamazoo, MI 5/11/2016
Great staff! Fast service. Thankyou! Chris (manager) is awesome.
John – Richland, MI 5/9/2016
I have been to uncle Eds for years, about 10 - 15 years ago I had the wrong oil put in 3 out of 5 visits. So I do not go unless I do not have the time to do it myself. This was my first oil change with my 2015 Chevy Silverado duramax diesel, the techs didn't seem real familiar with the truck but did okay overall. My wife does not like going as she is overwhelmed with all the additional items that are tried to be sold as add on services. Another reason why I do most of my oil changes. They earned back some trust yesterday and after 150.00 for a oil change you should expect you are getting what you paid for. And that was not always the case. Most likely will stop again in the future but not my first option due to past. They did do well though.
David – Kalamazoo, MI 5/7/2016
Jenn – Kalamazoo, MI 5/7/2016
It's nice to see knowledgable people who like show they like their jobs. Not pushy to just sell me something I didn't need.
Cinthya – Kalamazoo, MI 5/4/2016
Jesus – Parchment, MI 5/4/2016
Nothing at this time
Todd – Kalamazoo, MI 5/1/2016
Expensive but fast
Connie – Kalamazoo, MI 5/1/2016
It was quick and professional
Barb – Kalamazoo, MI 4/30/2016
The service was very fast and quick. Zachary and Anthony were extremely friendly and it was a pleasant visit !!!
David – Lawton, MI 4/28/2016
Thank you for your excellent service!
Lauren – Kalamazoo, MI 4/28/2016
Love this location! Always happy with the service!
Angela – Kalamazoo, MI 4/18/2016
Every time I come to this location I receive excellent customer service. The staff is always friendly, fast, and funny. I wanted to particularly commend a couple of employees, Chris and Rico. I came in on 5/11 after 7 because I couldn't loosen the nuts to change my rear blinker light. Even though they were trying to close, they chose to help me out. They both were friendly and courteous. Rico helped loosen the blinker compartment and made sure I would be able to take care of it later on my own. They did all this without acting like they were being inconvenienced and they were friendly. I appreciate how they went above and beyond. This kind of customer service is why I will remain a repeat customer.
Victraya – Kalamazoo, MI 4/14/2016
Fast service will come back
Chelsea – Kalamazoo, MI 4/14/2016
The guys in the shop were friendly and helpful. I usually go to the location on Gull Rd but as I moved and had such great service I'll continue to go to this one.
Emma – Kalamazoo, MI 4/8/2016
Awesome service every visit !
Emily – Fort Wayne, MI 4/5/2016
Chris and tony were very helpful
James – Kalamazoo, MI 4/5/2016
Awesome very fast
Rebecca – Kalamazoo, MI 4/3/2016
Dakota Evan and tony were great!
Karrie – Kalamazoo, MI 4/2/2016
Fast and great service by Chris, Dakota and Evan!!
David – Mattawan, MI 4/2/2016
April – Kalamazoo, MI 4/1/2016
The guys that you have working there are ABSOLUTELY AMAZING!!!! Zachary (the manager I think) was so proficient and polite that it blew me away. All of those guys deserve high praise! I have been in the customer service industry for over 20 years and (days later now) BLOWN away by them all! They should be a training store for how to do your business. Fast, no BS, efficient and more then accommodating in how they do their jobs. Keep up the great work guys and Unvle Ed's... I more than appreciate your hard work.
A very satisfied customer
Thomas – Kalamazoo, MI 4/1/2016
Best service in years! Things have greatly improved!!! Aaron (?) was super helpful by changing the cabin air filter which had NEVER EVER EVER been asked about in the past multiple visits!
The inside of my windshield even got wiped down and THAT has never ever happened before either! Now I needed was a ice cold Diet coke! LOL
Best service EVER in the history of our using this Uncle Eds.
Kathrine – Kalamazoo, MI 3/31/2016
Chris did a great job helping me to understand the oil grades and their benefits.
Anthony provided freaky fast service...so fast I was skeptical if I received all 4 quarts of oil. In the future I want to see the empty containers (kidding but not really).
They both were extremely informative and very passionate at their job, so much so they were talking at the same time...great information and very helpful but overwhelmed because two were talking at same time.
I will definitely bring my car back because in the past they are more thorough than the dealership.
Josh – Kalamazoo, MI 3/31/2016
Zachary tony and Chris were amazing they did everything I expected of them and they did it all with a smile I will definitely go to them for all my vehicle needs!!!!
Janet – Frankfort, MI 3/31/2016
Great service and fast. Always a returning customer.
Chris – Portage, MI 3/30/2016
Drake road rules
Kelli – Kalamazoo, MI 3/25/2016
Chris and Dakota are the best!
Lillian – Kalamazoo, MI 3/25/2016
Anthony my service advisor, Dakota my lower technician & Zachary the manager on duty always provide me with excellent service and remember me as well as maintain a service record of my car. I trust them and will continue to return to Eds for car maintenance.
Taylor – Kalamazoo, MI 3/25/2016
Great Customer Service Every Time !!! Zach and Tony Always Take Great Care Of Me
Kyle – Kalamazoo, MI 3/24/2016
I regularly have my oil changed at the Drake Rd store and I've always had excellent service and the guys are very customers oriented
John – Kalamazoo, MI 3/23/2016
The staff was great, see you soon!
Kameron – Kalamazoo, MI 3/19/2016
It was more than apparent that the group had pulled one over on me based on their obvious celebrations while I was receiving service and also when I was leaving. One of the gentleman was doing some sort of jumping back as I pulled off which was in obvious celebration of me having spent $280 while there.
I will not return and will share this story and encourage peers and coworkers of Stryker to also not go there. Very poor customer service and professionalism. You've lost your touch. I was also in the garage for greater than 30 minutes. The money you made on me today will not offset what you've lost with this occurrence.
Marla – Kalamazoo, MI 3/18/2016
i love those guys! great job :D
Ranae – Kalamazoo, MI 3/17/2016
Cris, the manager on duty, was VERY friendly, kind, and personable. He has a great personality and I was glad to have come in when he was working. It's nice to meet good people!
Laurie/Barbara – Bangor, MI 3/17/2016
The boys were great.
Jacob – Kalamazoo, MI 3/17/2016
Great service again.
Kelly – Kalamazoo, MI 3/15/2016
This was my first time experience, I will recommend them to friends and I appreciate the considerate staff.
Laura – Kalamazoo, MI 3/14/2016
I always go to Uncle Ed's, the service has been quick, friendly, and little pressure to purchase other items/services.
Mike – Kalamazoo, MI 3/14/2016
They were alot of help and helped me better understand how to take better care of my car
Amy – Plainwell, MI 3/13/2016
Tony was an excellent ambassador for your establishment. He displayed amazing customer service with his constant communication during the process, listening to my needs and concerns about the vehicle. Tony is detail oriented, professional and friendly. I was also impressed by the interactions between the staff members. They worked together like they were brothers, interacting as a team in assisting one another. Thank you Tony for making this visit a great experience!
Meghan – Portage, MI 3/12/2016
The oil changed did take some time to do since it was busy when I pulled into the building, so I understand that and I don't blame the gentlemen who were helping me. They kept on switching in and out, so I talked to about 3 people there that day. Anthony, Zachary, and Dakota did a really goo job that day to help me out with my oil change.
Desire – Kalamazoo, MI 3/11/2016
if the prices were lower it would be awesome
Avis – Sterling Heights, MI 3/11/2016
The service tech. Tony saw my window didn't open because of the door being pushed in from a Deer hitting it last year, and he asked if I would like him to pull it out so the window would open and close? I said you can do that? He said he could use a suction cup to pull it out so the window would roll up and down again! I said my daughter would be overwhelmed if he could fix it! He pupped it out and the window works smooth as new! We are more than Happy! He went out of his way and we can't thank him enough! We will refer as many people as possible! Thanks a Million! Larry & Siara Reed!
Thomaja – Kalamazoo, MI 3/11/2016
They're great and I love the environment!
Cheyenne – Kalamazoo, MI 3/10/2016
Service was fine. Nothing bad but nothing out standing.
Karrianne – Kalamazoo, MI 3/10/2016
Very helpful with my car and explained everything
Mia – Kalamazoo, MI 3/10/2016
The managers were very nice. Dakota, Chris, and Darryl were extremely nice
Christine – Berrien Sprgs, MI 3/10/2016
Becca – Kalamazoo, MI 3/10/2016
Chris and dakota were awesome. Super fast service
Advance – Kalamazoo, MI 3/10/2016
These guys are the best
Daniel – Kalamazoo, MI 3/9/2016
Michael – Kalamazoo, MI 3/7/2016
He told me I had a very bad oil leak; however, I've check my oil every day since and it's still full. They were pressuring me to make additional purchases to "improve my car" and when I said I wasn't interested, he said "I don't care what you do because I'm not driving your car home." I understand that you have to try to make additional sales but I felt like the worker was trying to take advantage of me because he figured I didn't know as much about my car. Plus, it was advertised as a 10 minute oil change and it took me about 20-25 minutes. If I'm getting chared $50 for a "10 minute" oil change it better be 10 minutes.
David – Kalamazoo, MI 3/7/2016
$20 off one day only.
Alan – Paw Paw, MI 3/6/2016
Zach and Chris did a Great Job, It was Just a Top off and tire check, and these guys treated me Fantastic.
Super Employees. Best of all the top off and window cleaning was Free.
Show Time Over.
Gretchen – Kalamazoo, MI 3/4/2016
They're so nice and have great customer service :)
Lakita – Kalamazoo, MI 3/4/2016
Ryan – Kalamazoo, MI 3/1/2016
The service technician did not notice my front left headlight was out. The technician and manager tried to "upsell" way too many things (windshield wipers, nitrogen for tires, etc) that by the time something actually useful to me came up (liquid sealant for my cam shaft), I was over Uncle Ed's and made up my mind that I would not return. In addition to this, the oil change was twice as much ($75ish) as I normally pay when I visit Harold Zeigler ($35) and receive a better overall service visit.
David – Lawton, MI 3/1/2016
thx it was great
John – Kalamazoo, MI 2/27/2016
No additional comments
Brianne – Kalamazoo, MI 2/27/2016
I have been to several Uncle Ed's locations, but the technicians at store #1121 were very helpful and personable. Even on a busy Saturday they took the time to advise and patiently answer my questions that go beyond expectations. I am very happy with my experience and will be returning
Carmesha – Kalamazoo, MI 2/26/2016
Kennedie – Kalamazoo, MI 2/25/2016
Chris, Evan and Josh were the best!
Peter – Kalamazoo, MI 2/23/2016
The guys working tonight were great.
Lauren – Kalamazoo, MI 2/22/2016
Everyone is always very helpful
Nick – Kalamazoo, MI 2/21/2016
This is my second time at this location and both times the guys working have been phenomenal! They are extremely polite in everything they do and walk me through each step. These guys work their tails off and it definitely shows! I will definitely be back the next time I need an oil change!
Josh Sarah – Decatur, MI 2/20/2016
Wasn't impressed with the manager but the other people were friendly and nice.
Lawrence – Kalamazoo, MI 2/14/2016
Chris and wyatt introduced themselves. Chris always gives legendary service!
Alyssa – Kalamazoo, MI 2/13/2016
All the service guys were very friendly and helpful. They told me what maintenance services I should consider but i never felt like they were trying to pressure me to add extra services that weren't necessary.
Godspeed Transportation – Kalamazoo, MI 2/12/2016
Company uses you.
Merry – Kalamazoo, MI 2/8/2016
rico was very professional and he helped me set my tires so my low tire light went away. thanks uncle eds!!
Kerry – Kalamazoo, MI 2/8/2016
Completely satisfied with the service, no feedback
Miriam – Kalamazoo, MI 2/4/2016
The last couple of visits, I have been told I cannot use both coupons and the code from completing the survey or a rewards credit. The "computer won't allow it". when I press, the manager is able to give me those discounts. Why would I take the time to fill out the surveys if you wont allow me to use the discount in addition to the coupons?! and the rewards credit is supposedly to reward me for coming multiple times. That is not the same thing as a coupon, which is a offered discount. Bottom line: I can have my mechanic change my oil for less money even if you allow me to use the multiple discounts. We also purchased a prepay deal for an oil change but although it paid for high mileage oil and regular oil was used, we were not offered a rebate until I asked for it at the next visit. I am starting to feel like these offers are just bait and switch. Not happy.
Naif – Kalamazoo, MI 1/29/2016
they was very good service and nice workers and manager :)
Heather – Vicksburg, MI 1/28/2016
The technicians seemed to change throughout the service, everyone seemed to be in charge of something separately. They didn't seem to have great communication amongst themselves because they kept asking me the same questions.
They said that they checked the tires and air pressure but my tire light was still on when they were done so I took it to the people who put my tires on. Apparently all 4 tires were a different pressure. one as low as 22. Two tires were showing metal and could have blown any time. I understand it isn't "Standard" or "their job" to check them but I am concerned that they said that they did and didn't mention anything.
They also did not replace my wipers.
The technicians seemed to want to just get it done quick and have me leave. They kept saying that they knew I was in a hurry but I repeated that I was not.
I am VERY concerned that there are other things they did not do.
Keneisha – Kalamazoo, MI 1/27/2016
Service was excellent
April – Kalamazoo, MI 1/20/2016
Lower your prices... $115 dollars for an oil change and a filter is a bit high. The service is why I go but lower prices would help too! Not that you will lower your prices but still it's worth a chance. That was even using a coupon for gods sake! Anyhow... Great work but lower your prices by even 5-10% would make a difference... You would still be profitable:) I am done bitching now!!
Zach – Jackson, MI 1/20/2016
Kudos to the Drake team. These guys are professional, personable, and quick. They were very helpful in answering any of my questions and helping me make smart decisions to keep my car running great. Nice work!
Donald – Kalamazoo, MI 1/17/2016
Awesome as always I think Chris is the best manager you have
Guy – Schoolcraft, MI 1/13/2016
Riccardo was very professional and good humored.
Maggie – Kalamazoo, MI 1/12/2016
All of the employees were very fast and friendly! The only negative comment is they had no heat!! Nothing it was 10 degrees!! I feel bad and an disappointed the owners dont have the heat fixed!! Great job employees!
Breanna – Kalamazoo, MI 1/11/2016
I appreciated how I had a choice on what I wanted done and I didn't feel pressured into having to get anything. The staff was great as well!
Kelly – Kalamazoo, MI 1/9/2016
The guys were great.
Betty – Kalamazoo, MI 1/8/2016
Zach is amazing. He is the reason that I keep coming back. He is very professional and funny. He makes time for all the customers even when the shop is busy. He is s great leader an an asset to your Drake Rd location.
Travis – Kalamazoo, MI 1/8/2016
The team at this location are fantastic! I usually change my own oil but after visiting uncertain eds once I will continue to have them service my vehicle.
The staff are phenomenal, very knowledgeble and friendly.
I feel taken advantage of on most oil change visits, but at this location I felt as though the team genuinely cared.
Jennifer – Kalamazoo, MI 1/8/2016
Zachary was very friendly. He answered all of my questions. I am a satisfied customer and will return.
Deborah – Kalamazoo, MI 1/6/2016
Love the staff. Very friendly, honest and informative.
Taylor – Kalamazoo, MI 1/5/2016
They're Awesome!!!!! Best Service Ever
Scott – Kalamazoo, MI 1/2/2016
As always, great service was provided!
Laurie – Kalamazoo, MI 12/30/2015
The service at this location is exceptional. The service advisors/managers are very friendly and professional. I would recommend this location and Uncle Ed's to anyone needing an oil change.
I was due for an oil change. Today, the guys were outside waving which made me decide to get my oil changed.
Dylan, the service advisor and Zack, the manager always take great care of the needs of my vehicle.
Christina – Kalamazoo, MI 12/29/2015
This is the best oil change experience I have ever had. I'm still new to the area but your staff made me feel at home. Chris and Zachary went above and beyond their duties to explain what they were doing to my vehicle during the oil change, and recommended services to improve my engine performance. They are trustworthy, knowledgable, and very kind! I will definitely be back! Thank you!
Kelsey – Wyoming, MI 12/29/2015
Super fast and easy!
Scott – Kalamazoo, MI 12/29/2015
I sincerely appreciate the friendly and informative service I received. The team worked great together and were very inthuesatic! Thanks again for the fast friendly service
Norm – Kalamazoo, MI 12/29/2015
Jennifer – Kalamazoo, MI 12/27/2015
We arrived 25 minutes before you opened. Zachary was fabulous enough to just take us right in. Exceeded my expectations of Uncle Eds once again. Thanks to Dakota too!! Great way to start my Sunday!
Ashlee – Kalamazoo, MI 12/23/2015
The staff was very friendly and made sure I understood everything they were doing during my visit
David – Kalamazoo, MI 12/23/2015
Alan – Paw Paw, MI 12/23/2015
Chris and Zach had the routine down well,
Joe Delany was there to Supervise? Haha
Always the best.
Bruce – Kalamazoo, MI 12/22/2015
A special thanks to service person Ricardo - his professionalism and attitude keep me returning to this location. Thanks Ricardo!
Richard – Kalamazoo, MI 12/22/2015
Verry good service
Vivien – Southfield, MI 12/19/2015
Rico is by far the best employee you guys have ever hired (in my opinion) so nice and makes every customer feels as if they are "part of the family" thank you for everything you do! I'm definitely going to be coming back
Ed – Kalamazoo, MI 12/18/2015
Chris and Zac were incredibly professional and fast. Chris was helpful without making me feel pressured. Thank you!
Kari – Kalamazoo, MI 12/17/2015
Dylan was the assistant manager who did the majority of the communication with me and he was very nice, courteous and professional.
Bailey – Kalamazoo, MI 12/13/2015
I looked for another place to go because Uncle Eds is so expensive every time, and I just had a conversation with two other people who said they feel ripped off every time they come there, but I wasn't sure who else was open so I pulled in. I was so thrilled that one of the guys was able to get the cover off of my air filter, which had been stuck for over five years. No other Uncle Eds technician gas ever been able to access and change it. Thanks!
John – Kalamazoo, MI 12/12/2015
I was in a bad mood and your crew took it. Sorry for that and next time we will get the wipers. P.S. It was early for them and glad they got me In.
Amber – Kalamazoo, MI 12/12/2015
Don't pressure customers into buying extra services
Kim – Kalamazoo, MI 12/12/2015
I explained I was in a big hurry...that may have been the reason why my lights and blinkers were not checked. Not a big deal to me.
Sherri – Kalamazoo, MI 12/11/2015
Was just surprised at how much a simple oil change cost.
Eric – Kalamazoo, MI 12/9/2015
Way yo pushy on all the extra stuff. Felt like I could have spent $1000. Would have been better to make A suggestion and then drop it.
Donald – Kalamazoo, MI 12/9/2015
Chris – Holland, MI 12/8/2015
Great service! Zachary gave me helpful hints and was very patient.
Tom – Gobles, MI 12/7/2015
Great service, will definitely return
Sarah – Kalamazoo, MI 12/6/2015
The information regarding the cabinet filter that needs to be changed was very helpful. He explained it to me very well when I said I did not understand.
Merrie – Martin, MI 12/5/2015
Kirk – Kalamazoo, MI 12/2/2015
Dylan, Rico, and Zach all kicked ass. They got me in and out all while being thorough.
Cheryl – Kalamazoo, MI 11/29/2015
David – K-Zoo, MI 11/28/2015
I will continue to visit Uncle Ed's because of their customer service.
Ellen – Paw Paw, MI 11/27/2015
I always enjoy watching the "show"
Rudy – Kalamazoo, MI 11/27/2015
Zach and his team were great!!
Lita – Kalamazoo, MI 11/27/2015
I visited the same location a couple years ago. I left with almost 200 dollars worth of additional services and charges. I had to go in today to get an overdue oil change today, I went in letting them know I was returning but skeptical (since other people I've spoken to -especially women- have had similar experiences). I told Zach, the manager, to not sell me anything I didn't need. Loud and clear. No hesitation, no giggling... Just as a person would tell another person. His responses were patronizing and cutesy. I wasn't impressed so far...
I was disappointed that once again, they tried to get me to pay 99 dollars for an oil change. Then told me my oil had been overfilled (no idea how I could actually tell since the manager, Zachary, seemed to be fast talking AT me) AND told me they could clean it for another 99 dollars... Really?
I opted for the conventional oil, which I was told wouldn't be great in this weather (why even offer it then?) Additionally I was sold six dollars worth of transmition fluid, which when I asked if it was totally necessary, he made it seem like it could be dangerous. I just looked it up, not dangerous. It was six dollars, not a big deal. But at least be honest. He tried to then tell me something about bubbles in my transmission fluid and that he could do some service for another 99 dollars, that would only take 20 minutes. Really? I said no.
I watched them service a pick up truck with an older man as the client. They seemed to not be as excited and gimmicky as they helped him. They washed his windshield first and have a normal conversation with him.
I paid 86 dollars for what I normally pay 36 to 55 at my dealership. I pay 55 with the filter (you guys were 86).
As I was ushered out I asked if my windshield was going to be cleaned... They cleaned the front (all while making comments about sap that seemed to be stuck to it) and neglected the back. I felt that since I paid and wasn't a "compliant female customer" they couldn't be more happy to seem me go.
Before I paid I was told I could lower my bill next time if I pre-purchased my next oil change... Why would I want to be trapped in this type of experience again for 25 dollars off? I'd rather pay another 25 to not be treated like a dumb customer. Any day. But I wouldn't have to pay the extra at an honest business.
The manager asked me if I'd had a better experience. I said "no, I'm definitely still skeptical about your service and honesty." To which he replied "have a great weekend." So apparently he didn't acknowledge my annoyance and level of dissatisfaction.
This type of service is unacceptable and I will never go back. I will definitely let anyone know how much I distrust your company and services. Male or female.
Greg – Kalamazoo, MI 11/25/2015
Jose – Kalamazoo49004, MI 11/25/2015
The technician Ricardo made sure my experience at uncle eds was a quick and pleasant one. 10/10 would return for further service!
Amy – Kalamazoo, MI 11/24/2015
All technicians were courteous and knowledgable. Will definately come back for my next oil change.
Allison – Kalamazoo, MI 11/24/2015
Everything was great!
Keri – Kalamazoo, MI 11/20/2015
Chris and zac where great. Love the new wipers
Miriam – Kalamazoo, MI 11/18/2015
Gail – Kalamazoo, MI 11/16/2015
no other comments at this time
Natalie – Kalamazoo, MI 11/16/2015
Just keep doing what you are doing
Ed – Kalamazoo, MI 11/7/2015
The cost of an oil change is getting ridiculous, so I may need to consider my options.
Diane – Scotts, MI 11/7/2015
very friendly workers
Daniel – Kalamazoo, MI 11/7/2015
Speed of Service
Faisal – Kalamazoo, MI 11/6/2015
Megan – Kalamazoo, MI 11/6/2015
Chris and Wyatt were very friendly! They made the visit fun!
Ken – Kalamazoo, MI 11/4/2015
Taylor – Kalamazoo, MI 10/31/2015
Always very nice and friendly when I come in.
Cassi – Kalamazoo, MI 10/31/2015
Richard – Kalamazoo, MI 10/30/2015
Jennifer – Gobles, MI 10/29/2015
Did not check my tires or rear lights. Also, gave me a sticker that said come back in 3 months or 117,000 miles and I was over 117,000 when I got there. They did not check my miles and guessed on a few numbers. Very dissatisfied especially since I spent a lot of money for a engine clean which I'm not sure they even did it.
David – Kalamazoo, MI 10/29/2015
I completed this survey the last time I visited Uncle Ed's and received a Auth #. When I pre-purchased an oil change, I put the Auth # in the promo spot and it didn't work. I asked the technician about it and he said, if I used a a coupon instead he could have given me an extra three dollars off. The coupon I received through E-mail states,"Not valid with any other coupon, discount, rebate, voucher or offer". On the invoice there is a spot for the Auth# but on the survey it refers to a coupon code. Why is it called two different things? I feel I lost three dollars. I don't know if you still do it or not, but I was not offered to purchase another oil change in advance, which is a really good deal and I forgot to ask. Thank you, Dave
James – Kalamazoo, MI 10/27/2015
All staff professional and courteous!
James – Kalamazoo, MI 10/25/2015
Zack N. did an excellent job with a stubborn oil drain bolt. He work dlgently and in a professional manner to remove the bolt for a extended period of time. I was kept appraised of the situation and status Finally after continuous effort and techniques applied he successfully remove the bolt His efforts were most appreciated.
Walter – Kalamazoo, MI 10/20/2015
The service was very fast and all the techs were very informative and diligent
Philip – Glenmont, MI 10/18/2015
Charged way too much and charged me for things that don't apply to my car such as skid plate. Was told there was a discount on the kendall synthetic but I ended up paying full price. Over 100 for an oil change, even being synthetic is way too expensive. I pay 70 at other placesplaces.
Jacob – Kalamazoo, MI 10/17/2015
There were too many additional services offered during the oil change. It made me want to take it to my well trusted family mechanic in the future for oil changes so I know exactly what my car needs and what it does not. I felt like the up sell was more important than anything else to the franchise. That needs to be nipped in the bud as the up selling at Uncle Ed's is way too aggressive. People should Just be able to get an oil change without being hassled to break the bank.
Emily – Kalamazoo, MI 10/17/2015
Always fast and friendly.
Chris – Portage, MI 10/17/2015
Donna – Kalamazoo, MI 10/16/2015
Zac the manager and his crew were great. I was spoken to in a respectful professional manner. They were a lot of fun too in admiring the car.
Cindy – Kalamazoo, MI 10/16/2015
I just wish they could have carried the power steering fluid I needed for my 750 bmw. This way I would have felt completely satisfied with my service.
Devon – Grandville, MI 10/16/2015
Super helpful and extremely professional! The techs were very friendly and polite.
Jake – Kalamazoo, MI 10/15/2015
I also came back for the Great service.
Jeff – Kalamazoo, MI 10/12/2015
My only complaint is that generally your prices are higher than the competition.
Haqikah – Kalamazoo, MI 10/11/2015
I appreciate the convenience and fast friendly service.
Ashleigh – Kalamazoo, MI 10/9/2015
The guys at Uncle Ed's were amazing!! As I pulled in they noticed that my Ford Focus' idle surge and they jumped in right away to try and fix it. They weren't able to fix it all of the way but it's so much better. I will definitely be back to visit Chris, Tony, and Evan who helped me out! Anyone who lives in Kalamazoo should go to Uncle Ed's for their oil changes.
Mary – Kalamazoo, MI 10/9/2015
Awesome customer service. Good looking guys. Always love to see them waving in front of the store.
John – Kalamazoo, MI 10/8/2015
Always a good visit
Don – Kalamazoo, MI 10/5/2015
Miriam – Kalamazoo, MI 10/5/2015
Paula – Kalamazoo, MI 10/3/2015
Annie – Kalamazoo, MI 10/2/2015
This was my first visit to this specific location, but every time I go to Uncle Ed's, at any location, the staff are always pleasant and friendly. It's what I expect when I visit and I'm never disappointed.
Laurie – Kalamazoo, MI 10/1/2015
Love getting my oil changed!! The staff is the best!!!
Dan – Mattawan, MI 10/1/2015
Very happy with the customer service at this location. The manager and staff know me by name and always have my special oil filters on hand.
Selinda – Kalamazoo, MI 9/30/2015
Very friendly and knowledgeable
Gregory – Kalamazoo, MI 9/26/2015
The guy seems really new he spilled oil twice over my engine
Miriam – Kalamazoo, MI 9/22/2015
Sara – Kalamazoo, MI 9/21/2015
Super nice guys. Very fast. Loved rico and chris.
Greg – Kalamazoo, MI 9/20/2015
Jarrell – Kalamazoo, MI 9/19/2015
Very friendly and positive place. I had alot of mishaps with my car and they made the experience fun and positive. BEST PLACE EVER!
Ed – Kalamazoo, MI 9/19/2015
Zach, Ricardo, and crew did a great job on a crazy busy day.
Great, friendly service with a smile!
Mark – Kalamazoo, MI 9/19/2015
New to area
Erin – Kalamazoo, MI 9/18/2015
Super fun service.
Chase – Kalamazoo, MI 9/16/2015
Wonderful customer service! Guys were awesome. Had a great experience
Kenny – Kalamazoo, MI 9/14/2015
They did a wonderful job I was very pleased with service
Taibah – Kalamazoo, MI 9/14/2015
I thought the service team were very welcoming and friendly! I loved my visit there. Had a couple of laughs which was a definite plus!
Angie – Otsego, MI 9/11/2015
Jen – Kalamazoo, MI 9/11/2015
Chris was great friendly but not pushy. I appreciate his friendliness. He and all the staff were upbeat friendly and even acknowledge my dog which goes along way with me.
David – Lawton, MI 9/10/2015
Excellent Job guys!
Emily – Kalamazoo, MI 9/10/2015
They werent pushy and told me exactly what i needed fixed
Ashley – Kalamazoo, MI 9/9/2015
The service was great!
Holly – Kalamazoo, MI 9/3/2015
Zack and Ricardo were AMAZING! Ricardo had the best personality that I've ever experienced while getting my oil changed.
Craig – Kalamazoo, MI 8/30/2015
good wok done
Ralph – Gobles, MI 8/29/2015
Staff was very quick and professional
Lashaes – Kalamazoo, MI 8/28/2015
They took good care of me and the reason I came here is because the location on stadium was horrible, slow and unprofessional.
Samantha – Kalamazoo, MI 8/27/2015
The guys were awesome. They we super nice, and upbeat. When I went to get my oil change they were busy but they worked quickly and got my car in fast. Anthony also found some coupons for me. I don't think I'll go anywhere else besides these guys!
Kenneth – Kal, MI 8/27/2015
Service was good, prices are pretty high
Barb – Kalamazoo, MI 8/25/2015
Dylan , the manager was extremely friendly as well as his co-workers Riccardo and Tony. they all introduced themselves and were all letting me know what they were doing as the progress for my transmission flush was taking place. I always go to this store, due to the very friendly employees.
Stacy – Kalamazoo, MI 8/22/2015
My oil change was fast but I had to wait about 25 minutes before I was helped
Chad Or Jane – Mattawan, MI 8/21/2015
The service team were extremely knowledgeable and friendly. They did up sell me a engine cleaning. That is the one thing that I normally dislike is all the additional services they try to sell me. But this was a great sell because my car has been eating oil and I had come in 2 times with nothing on the dipstick. I had a coupon so I said ok. My engine runs so quiet and smooth now. Bravo UE team! I will come back only to you. You take care of my car like no others and the friendliness, the music and the overall experience makes me happy each time I visit. Thank you for everything!
John – Kalamazoo, MI 8/21/2015
Consistently a great experience!
Zachary – Kalamazoo, MI 8/19/2015
The price range is the only reason why I might be unable to make Uncle Ed's a regular stop for oil changes, however the amenities offered make up for the price.
Scott – Kalamazoo, MI 8/19/2015
Ricardo is the bomb. Nice to see him back. Excellent service, was in and out in 7min flat!
Tisha – Kalamazoo, MI 8/17/2015
Dillon, Ricardo, and Tony were all three so personable and excellent. They made the visit fun and pleasant even though I got the extended transmission service that takes extra time. When I went back for the 100 mile check, Ricardo and Tony remembered me by first name and Tony even asked me about how putting together the Barbie Dreamhouse for my friend later the initial day went. I couldn't believe he remembered that I had told him that.
Robert – Kalamazoo, MI 8/14/2015
Rico, Zach, and Max were expedient professional and personable all the way through my visit. They are truly golden gods of the art of oil change and car service seemingly plucked straight from valhallah to prep my chariot for journeys unspoken.
Ike – Kalamazoo, MI 8/13/2015
Did a great job of helping me with my car.
Jehan – Kalamazoo, MI 8/12/2015
Keep on with the great training of your service staff. I always leave wth a smile
Alex John – Richland, MI 8/12/2015
I have been to Uncle Ed's many times in my home neighborhood and always had a positive experience. However, this particular crew (Chris, Rico, Dylan and Tony)at the Drake Road Store were exceptionally polite, personable and entertaining all of which was genuine. Additionally, they all seem to like each other as well which is a positive reflection on your overall organization. These guys made me feel like I was watching a Football Game with them in their Living Room. A true pleasure and they made my day.
Meredith – Kalamazoo, MI 8/11/2015
Service was great and informative
Talona – Kalamazoo, MI 8/8/2015
Zach did a wonderful job on doing my transmission flush!!!
Mandi – Portage, MI 8/7/2015
Staff is always amazing! I have never had a bad experience.
Anthony – Kalamazoo, MI 8/6/2015
Happy that they noticed the skid plate was bad. And removed it. Great job guys.
John – Kalamazoo, MI 8/6/2015
couldn't reset computer. Gave me a few $'s off, but the inconvience of coming back the next day wasn't worth it.
Michael – Kalamazoo, MI 8/5/2015
Great service as always
Ted – Kalamazoo, MI 8/3/2015
As usual, your technicians did a fantastic job. Thank you
Patrick – Kalamazoo, MI 8/3/2015
Staff was very helpful and welcoming. Recently moved to the area and needed an oil change, the excellent service I received will keep me coming back.
David – Kalamazoo, MI 8/3/2015
It's good to see Rico back.
Ivan – Kalamazoo, MI 7/31/2015
Had a headlight replaced for about $25 and waaaay too much time- the guy kept apologizing...and it didn't work. Got up to the U.P., saw our reflection in the truck ahead if us...no headlight.
David – Lawton, MI 7/31/2015
Very friendly. Always do a great job. Thank you!
Rachel – Macomb, MI 7/31/2015
Heidi – Plainwell, MI 7/31/2015
Great customer service. Very knowledgeable.
Evan – Paw Paw, MI 7/31/2015
Greeting vehicles that were waiting was helpful and you saved your customers time by keeping them informed.
Nancy – Kalamazoo, MI 7/30/2015
Manager Zachery N. was great! He was very happy, and he tried twice to find a non-existent cabin filter. Technician Anthony did a very nice job also. I recommend Uncle Ed's to all my friends!
Sheena – Kalamazoo, MI 7/28/2015
Bronwyn – Kalamazoo, MI 7/28/2015
Zack and the whole staff were very helpful and professional. I will continue to bring my cars here.
Jeff – Kalamazoo, MI 7/27/2015
They were great.
Chris – Portage, MI 7/27/2015
Zac Rico And Dylan were great
Karla – Kalamazoo, MI 7/25/2015
Very thorough inspections. Helpful fun atmosphere but very hot.
Kalon – Kalamazoo, MI 7/24/2015
You guys are great!
Ashley – Paw Paw, MI 7/24/2015
Everyone is good at this location. Chris was great here and at the portage road location
Hannah – Kalamazoo, MI 7/23/2015
I appreciate the safety check because without help from another person it's hard to tell when you have head/tail lights out. All the staff were nice and polite and this visit was certainly the quickest visit that I've ever had at an Uncle Ed's, so I appreciated that.
Lisa – Kalamazoo, MI 7/23/2015
I am a long term customer because of the coupons and the service I always get from Uncle Ed's. I have been to Stadium Drive, Drake Road and Westnedge locations. Each one has great people. Yesterday I was at the Drake Road location with the manager-Zachary N. I wanted to take time out of my day, which are very busy to sit down and express how impressed I was with him. I have worked in customer service for 25+ years. He was very friendly, welcoming and professional. I expressed that I needed to be in and out quickly because I had appointment and he said he would get my service done and have me rolling! After all my services were done, I told him I really appreciated his "Kicking Ass and Taking Names" drive and determination to get me on the road. He laughed and said he would like to see that on a survey. Well here is to Zachary- Keep up the great work!!!
Chelsie – Paw Paw, MI 7/17/2015
I was expecting a 10 minute change, not a 40 minute change. I repeatedly told them I wanted a standard oil change and felt almost harassed as to how many times they tried upselling me.
Dakota – Harrison, MI 7/17/2015
Try to speed up the service.
Haqikah – Kalamazoo, MI 7/9/2015
Service is always good and employees are nice and professional
Tara – Kalamazoo, MI 7/9/2015
I have been using Uncle Ed's for years. When I pulled in today the whole staff was more interested in their order from Burger King than paying attention to me. I am used to excellent service, this was terrible. Items that were checked as inspected were not, like air filter, windshield wipers, tire pressure, and I don't know what else was done or not done as the checklist was not gone over. I was never shown the oil level, the air filter or asked about tire pressure. I had to ask to have my windshield cleaned twice more after 2 half-hearted attempts to do so. I had to request that they check my lights as they did not do so. I will not go back to this store. I will probably continue to use Uncle Ed's, but not at this location, which is too bad as it is closest to my house. I am VERY disappointed!
Dorothy – Kalamazoo, MI 7/8/2015
The technicians were very personable, said 'thank you' to each other if they asked for assistance. Introduced themselves before starting the work. Had a pleasant sense of humor. Explained what had been done. A caring manner. Took their work seriously and completed it in a timely manner. A great group. I'll go there again and recommend them to my friends and family. The techs were: Dylan L., Zachary N. and Anthony L.
Shari – Kalamazoo, MI 7/6/2015
The service was ok! The crew members were not as inviting. They laughing and at one point i thought they did something to my vehicle.
Ann – Kalamazoo, MI 7/6/2015
Sevice was a little slow, but the guys were very friendly and professional.
Brian – Richland, MI 7/2/2015
Technician forgot about bad light bulb, had to wait extra 20 minutes. This was after I'd already paid for the oil change, new air filter, new radiator cap... This additional service qualified for the $10 discount but the manager would not accept the coupon. Especially because I had to wait then had to pay for the light bulb on separate bill. Therefore, there was no other coupon being used for the purchase.
Joseph – Rochester, MI 7/2/2015
Great service and friendly!
Laurie – Kalamazoo, MI 7/1/2015
The Drake Rosd location in Kalamazoo MI is the best! Love the staff!
Nathan – Grayling, MI 7/1/2015
Dylan, Zac, and Chris were all phenomenal today. I have never been to an oil change place that was so focused on Customer Service, and is a person who makes their money in this field it was quite refreshing to see. Great guys, very quick, very respectful gentleman.
Dennis – Kalamazoo, MI 6/29/2015
Good, quick thorough service. Thanks
Natalie – Kalamazoo, MI 6/29/2015
I asked for Nitrogen in all my tires and it looks like they may have missed the back ones! I'll be bringing it back tomorrow. Other than that, service was outstanding as usual.
Heather – Hastings, MI 6/27/2015
All the guys working today were great! All were very very friendly and could tell they enjoyed their job. A couple of the guys were new to the job and the others took their time to explain everything and show them. Very impressed with the teamwork! Great job!!
Rashaun – Otsego, MI 6/23/2015
Dylan did a nice job. Great customer service.
Diane – Scotts, MI 6/20/2015
Everybody is friendly and they do a great job. Great communication between the workers.
Been – Kalamazoo, MI 6/20/2015
Zac educated me about fuel injection and helped give me better starts with it
Bruce – Kalamazoo, MI 6/20/2015
Zac took care of my car fast today
Shawn – Kalamazoo, MI 6/19/2015
Service was great and with a smile.
Mike – Altoona, MI 6/18/2015
From the moment I pulled up to wait in line the technicians were friendly and helpful. I only waited a moment before a bay was open. Best oil change of my life. It was a breeze and the technicians were helpful and knowledgable. A very professional environment, top-notch service. I did not receive the window washing, but it didn't bother me either way.
Adam – Decatur, MI 6/16/2015
Staff was knowledgable and friendly. Cost of service was to expensive (even with a coupon) and to much up-selling.
Makayla – Byron Center, MI 6/15/2015
Dylan was great! I don't know much about cars or what things mean but he was very patient and kind to me. :)
Susan – Kalamazoo, MI 6/13/2015
Zachary, Should you invent the 'car sound ap' that I suggested, please also include something that tells the person using the ap whether the noise can be ignored or be taken care of immediately. Just a suggestion.
Chris – Kalamazoo, MI 6/13/2015
It was great!
Chad – Kalamazoo, MI 6/12/2015
I used to be an employee for Uncle Ed's, but have returned now as a customer. Manager Zack, and Thomas were extremely friendly and knowledgeable. Very satisfied with their professionalism, exactly how it was expected of us while on shift. Thanks again guys.
Silas – Schoolcraft, MI 6/11/2015
Robert – Kalamazoo, MI 6/9/2015
Ruiqi – Kalamazoo, MI 6/8/2015
John – Kalamazoo, MI 6/6/2015
Fastest oil change yet - well done
Casey – Kalamazoo, MI 6/6/2015
Bob – Kalamazoo, MI 6/6/2015
Douglas – Kalamazoo, MI 6/5/2015
technicians were very courteous and took the time to explain everything which was being done.
Nicholas – Kalamazoo, MI 6/5/2015
They took me in before open
Paula – Kalamazoo, MI 6/4/2015
Tired of additional product sales pitch. Just change my oil.
Greg – Kalamazoo, MI 6/3/2015
Rogelio – Kalamazoo, MI 6/3/2015
Lindsey – Kalamazoo, MI 6/3/2015
The assistant manager who was on the shift we came in for was completley annoying, and took no social cues to stop talking about himself and his wife and his sister at FULL volume through the window. He spit on me while he was talking and just kept rigt on going. At one point I rolled my passenger window up because one of the technicians accidentally squirted washer fluid into my vehicle onto my mother and soaked her pants leg. The experience was abrasive and sloppy. I can't believe I paid $100 for that. I'll never go to that store again. Also, I have to say that if your sales staff is trying to push upgrades for things like air filters etc... They shouldnt down play the quality of the basic stuff they're putting in to begin with, it makes it feel like you're paying money for a crappy product. This store needs help with social Interaction and basic business and sales skills.
Gabe – Kalamazoo, MI 6/1/2015
Very quick and easy, in and out just like i needed
Talona – Kalamazoo, MI 5/29/2015
I like the personal care that I get
Diane – Kalamazoo, MI 5/27/2015
As always everyone was very professional
John – Kalamazoo, MI 5/26/2015
Matthew – Otsego, MI 5/26/2015
Very friendly staff...knowledgeable...fast thanks for great customer service
Brian – Kalamazoo, MI 5/24/2015
Chris did a fabulous job servicing my 2000 Honda Odyssey. He is very attentive to my questions and very informative. He trust and confidence with me through my recent visits to the Drake Road Shop. He got an A+ for his work this visit. Lucas did a very good job supporting him. My Odyssey is over 353,000 thousand miles thanks to the good work done by your Staff!
Staci – Kalamazoo, MI 5/23/2015
service was excellent . keep up the good work
Dale – Kalamazoo, MI 5/22/2015
Took about 20 min
Rachel – Kalamazoo, MI 5/22/2015
Fast and friendly technicians
Cheryl – Kalamazoo, MI 5/21/2015
It was great
Keith – Kalamazoo, MI 5/21/2015
Great service - will keep coming back
Chris – Parchment, MI 5/21/2015
Keep up the great service
Megan – Shelbyville, MI 5/17/2015
Awesome service. So quick. Super quick.
Roger – Plainwell, MI 5/17/2015
west main location I will not return unfriendly!
Caitlin – Kalamazoo, MI 5/15/2015
I usually feel pretty intimidated by mechanics, but I've never felt that way here. Super friendly staff who doesn't grumble about me not knowing where my hood release is and even lauded me for driving a manual! nice
Sandy – Gobles, MI 5/13/2015
Everything was very expensive. I asked for new wipers, they put them on then told me the outrageous price. I did not decide on the high end oil filter but it was put on anyway. I said I don't know. I guess that means yes. I'll find d a different place next time.
Josh Sarah – Decatur, MI 5/13/2015
Well I had to wait because there was barrels of oil in one of the bay's they hadn't put away yet. Then it was just very slow paced. I miss joe at this location. He was always fast and very upbeat.
Nathan – Mattawan, MI 5/13/2015
They where Fast,Friendly and Profesional Dylan,Kirk and Christopher were great they tailored the service to my needs I had my sleeping daughter in the back seat they where quiet when they informed me about what the did for me I was vary impressed whit the uncle eds team that took care of me and my vehicles needs
Aaron – Kalamazoo, MI 5/12/2015
Friendly staff, great service
Jim – Kalamazoo, MI 5/6/2015
Sarah – Kalamazoo, MI 5/3/2015
Very friendly staff to make you feel comfortable.
Van – Kalamazoo, MI 5/3/2015
Made aware of the Rewards program and instant $10 rebate "after" I had already cashed out.
Dennis – Kalamazoo, MI 5/3/2015
Good location for us.
Andrew – Kalamazoo, MI 5/1/2015
Great service as always.
Donna – Kalamazoo, MI 4/29/2015
If they checked my tires, no mention was made and I did not see them do it. It was near closing and they forgot my lights until I asked them to check.
Sue – Kalamazoo, MI 4/29/2015
The gentlemen were extremely nice and even checked the air in my spare tire for me. I have always been satisfied with the service here!
Brian – Parchment, MI 4/26/2015
Everybody was really friendly and super nice. I will definitely come back again.
Brian – Kalamazoo, MI 4/24/2015
Tell the guys not to yell so much. That did get a little annoying.
Nathan – Kalamazoo, MI 4/20/2015
I felt the manager was very rude to us. Talking down to us because we didn't buy the additional services he offered. It was the worst service I have gotten at this location. I will likely not come back because of this. He also filled out things on the service slip that he did not complete like washing the windsheild, I feel this is dishonest and a reflection of the service he gives. He also did not give us a return sticker and was annoyed when I asked for the $5 off that was on the previous sticker. Chistopher C ruined this location and our use of Uncle Ed's.
Nicole – Canon City, MI 4/17/2015
Very nice, honest, and personable. The service was great, it didn't seem like Anyone was trying to persuad me into anything. The staff worked as a team very well.
Tryna – Allegan, MI 4/16/2015
Told me I needed radiator flush and had it done by Uncle Ed in 2012, he was surprised when he looked it up
Justin – Kalamazoo, MI 4/14/2015
Chris and his band of warriors did a great job servicing my vehicle. It had a stripped part that they had to fish out. They did an outstanding job. The gentleman deserve a raise. Keep hiring diverse individuals.
Richard – Kalamazoo, MI 4/7/2015
I TOLD THEM THAT I HAD 2 BURNED OUT LIGHTS. THEY FOUND ONLY ONE AND REPLACED IT. I STILL HAVE ONE LIGHT BURNED OUT. ALSO A NUMBER OF PEOPLE HAVE TOLD ME THAT $110.00 TO CHANGE THE FLUED IN THE POWER STEERING UNIT IS VERY PRICEY. THEY ALSO DID NOT WASH MY WINDSHIELD
Martin – Kalamazoo, MI 4/6/2015
I was their first customer this morning,Travis S,the manager on duty,Paul W and Dylan were very lively and professional.
Sheena – Kalamazoo, MI 4/3/2015
They should give you a price before doing work. I was shocked at the price of my oil change.
Laura – Kalamazoo, MI 4/2/2015
Awesome customer service!
Laura – Kalamazoo, MI 4/2/2015
Rebecca – Kalamazoo, MI 3/31/2015
After my oil was changed, my car kept starting and shutting down. Around 30 minutes later they figured out that a belt had come off during the process that was causing the car not to run right. Before that they started blaming a "transmission leak." I informed them that my car never ran like that before bringing it there and they continued to look around as they had no idea what the problem was. The entire time they avoided my window because I'm assuming they didn't want to tell me they had no idea what they did wrong. A 10min oil change ended up lasting almost an hour and then they proceeded to charge me full price after almost leaving me with a broken down car. This will be the last time I go to an Uncle Ed's for service.
Norene – Kalamazoo, MI 3/28/2015
I am always satisfied with the service I received here. I will only go to this location for service.
Lynn – Kalamazoo, MI 3/26/2015
Uncle Eds - The Pep Rally of car service! :)
I'm that mom that rolles/squeeks in just around lunch for that oil change my car is waaaaaaaay overdue for. 'Don't mind the mess in the backseat,' I'm thinking as we go through inspections. Zach politely walks me through options, shows me the oil level and consistency, and what's left of the air filter...which all reminds me that the bathroom sink is clogged and I need to vacuum.
But all the while in the background, the Techs are working together like a symphony, with chants, cheers, and checks galore! Their positivity is contagious and it puts a smile on my face!
So as I'm directed out of the bay (and waved off like the Queen of England) I feel important, confident, and positive. Thanks DRAKE TEAM for the pep rally!!! Now off to run other errands and schedule an appointment for my brakes!
Macy – Kalamazoo, MI 3/24/2015
Always amazing here. Even times that it has taken a while(30+) minutes for just an oil change, they always upgrade me to the best oil. Wouldn't go anywhere else!
Chris – Mattawan, MI 3/22/2015
Usually go to the dealer for oil changes, but with the speed, professionalism and friendliness of the staff at this location, will probably start coming to Uncle Ed's now.
Nikki – Vicksburg, MI 3/21/2015
Excellent staff!!! Very courteous & helpful. Efficient & fast service :)
Jaclyn – Kalamazoo, MI 3/19/2015
Service was excellent! Extremely satisfied by the services provided by Dylan, Sam, and Chris.
Ted – Kalamazoo, MI 3/19/2015
Outstanding service, as always.
Thomas – Kalamazoo, MI 3/18/2015
Have been to this location 100 times in 20 years, with all our family's vehicles. The staffs have been very friendly, not too pushy and helpful. If they just took in three cars, and I've shown up, someone will come out and suggest we come back later, rather than sitting and waiting. I really appreciate that extra consideration for my time.
Bridgette – Niles, MI 3/17/2015
Thebguybwere very friendly, personable, and knowledgeable.
Jeff – Kalamazoo, MI 3/14/2015
Great service mostly at uncle eds been going for many years ....I know they have to do a hard sell on other services which u may not need at all ... thats how they make their quota which is a distraction ..but these employees do great job and are professionally trained and curtious
Michael – Plainwell, MI 3/12/2015
felt pushed to select grade of oil. my windshield washer solvent was not filled and it says that it was my windshield was not washed it said it was hand washed who knows what else they said they did and did not.overpriced. push to have me replace my air filter there was nothing wrong with it
Brian – Kalamazoo, MI 3/11/2015
I came in for top off service and Luke was extremely accomodating and professional.....great customer service verbal skills....likeable and competent.....the manager Chris also participated and displayed similar professionalism......Both men made the experience above and beyond what I have experienced in terms of customer service with other businesses....as a bonus they took a picture with me and my Honda Odyssey which had recently passed the 350,000 mile mark!!
Peggy – Portage, MI 3/11/2015
John – Kalamazoo, MI 3/10/2015
Enjoyed the courtesy and professionalism of each Technician
Alan – Kalamazoo, MI 3/10/2015
Even though twice one in 2014 and 2015 I have had to return because my oil filter was not tightened. I did return and it was fixed and oil topped off.
Mandy – Kalamazoo, MI 3/9/2015
The techniciqn was very nice and knowledgable and a sweetie, however when the (I think) manager took over I felt like I had to argue with him on what I wanted and why. I explained that due to money I just wanted the basic change that I had prepaid for last time. I usually spend alot of money on all the upgrades and so on but am having financial issues and was made to feel very badly about it. He was too busy trying to get me to upgrade to literally anything else to listen to me. I was there for 30-45min of my lunch break & watched multiple vehicals come and go. In the end he ran over said some sort of dollar value that I heard as "$10.45" and asked for payment so I figured I went over on something small since I never prepaid before and gave him my card (usually they show me the billing breakdown on the IPad beforehand so I was already confused.) Then when he came back he handed me the reciept and had charged me the full $45, when i asked about having said I prepaid already he was kind of rude and said that there was no way he could have known that because I would have had to tell him that (which i did) since it doesn't pull up with my account and since I already gave him my card there was nothing he could do about it. So I ended up with a nice overdraft fee and feeling annoyed. He tried to be pleasant with me overall but I won't ever return to that location, I will just have to stay at the one near my home and go on my day off. Slightly inconvenient but worth it for someone that listens to me. :(
John – Kalamazoo, MI 3/9/2015
Great job, always fun!
Nancy – Three Rivers, MI 3/6/2015
Never disappointed with any Uncle Ed's
John – Kalamazoo, MI 3/5/2015
Techs were very professional and courteous
Lydia – Kalamazoo, MI 2/28/2015
They did a great job, especially for being so busy. They really communicated well with each other and to me. They were very respectful and I would give them a gold star!
Tonja – Kalamazoo, MI 2/27/2015
Very good service
Ric – Kalamazoo, MI 2/23/2015
Excellent guys, love going there to get my oil changed. Very friendly, very respectable.
Van – Kalamazoo, MI 2/21/2015
Very helpful and informative.
Teresita – Kalamazoo, MI 2/6/2015
Arnel was a great help and very friendly. Same with Samuel. He was very accommodating, well spoken, kind. They gave me exceptional service and I will definitely recommend someone to go here.
Allie – Kalamazoo, MI 2/5/2015
Very helpful to women who don't know what there talking about and would describe them. Even had respect all around!! Very satisfied.
Nancy – Kalamazoo, MI 1/19/2015
The team worked very well together.
Mindy – Paw Paw, MI 1/17/2015
Tara – Lawton, MI 1/15/2015
Fun helpful fast thanks
Wanda – Kalamazoo, MI 1/12/2015
Another nice, professional and great experience.
Lauren – Brighton, MI 1/12/2015
Everyone's amazing!! Always best service and beyond friendly. I will definitely keep coming back as well as make sure all my friends do too!! Thanks again guys
Lyndsey – Kalamazoo, MI 1/8/2015
Love coming to uncle eds it's the only place I go!! They were super short staffed and did and awesome job!!
Kristina – Battle Creek, MI 1/6/2015
Great job guys, thanks for taking care of my truck!
Sonnet – Kalamazoo, MI 1/5/2015
Sam p, Richard n, and Dylan l, were great!