Back to Oil Change Service Locations
Experience Michigan's Best Oil Change right here in Waterford. Conveniently located on Highland Road, our friendly and knowledgeable technician staff will service your car, truck, or van with a fast and professional oil and oil filter change. But that's only the beginning!
Asst District Manager
Nicole – Chesterfield, MI 1/31/2019
Ian B. and Stefen R. were super friendly and efficient. Very helpful. Will take my SUV back for next oil change.
Gerry – New Baltimore, MI 1/11/2019
Jody – Chesterfield, MI 1/12/2019
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Tiffany – Auburn Hills, MI 2/17/2019
Great job very friendly
Winona – Pontiac, MI 2/6/2019
Marc – White Lake, MI 1/27/2019
Well done would come back
Sue – Waterford, MI 1/25/2019
Most excellent customer service & so friendly
Stephanie – Waterford, MI 1/17/2019
The guys who helped me were wonderful! They recommend things but didn’t make me feel pressured to get any of it, if I didn’t want to. I will back. What a great service. Both management and worker were friendly , informative and explained anything I had a question on. Great job.
Jeff – Waterford, MI 1/13/2019
Everyone is very professional and very nice
Seth – Waterford, MI 1/13/2019
They worked great together. There was 3 cars and did a great job working on all 3 cars at once.
Lori – Waterford, MI 1/12/2019
The staff was amazing and very fast!
Joanie – Kokomo, MI 1/11/2019
Jennifer,and staff, was polite, curious, friendly, accommodating (giving me a coupon on high milage oil) & inviting. I needed a service; parts manager at Rochester hills Chrysler recommended you.. Will pass on good words
Devon – Ortonville, MI 1/8/2019
Jessica is always great! She remembers me each time I come back and makes sure everything is done and efficiently even while training.
Larry – Waterford, MI 1/6/2019
I have no additional information
Thalia – Waterford, MI 1/5/2019
This was the best car service I’ve ever received. The manager really seemed to enjoy herself and made sure her employees were smiling and attentive, which is VERY important to me. I would recommend her for any position, simply for the clear dedication.Thank you for the service.
Steven – Waterford, MI 1/4/2019
The service was great.
Melissa – Waterford, MI 1/3/2019
Jessica and Kris provided outstanding service. Kris directed my car in and asked the purpose of the visit. As he worked on the safety check items, Jessica explained what other services I may need with my high-mileage car. Both were very friendly and made me feel comfortable with the maintenance services needed for my car.
Amy – Keego Harbor, MI 12/29/2018
Love this location. Employees are always awesome.
Larry – Pontiac, MI 12/28/2018
I was very happy with what was done and the speed of service.
Thomas – Clarkston, MI 12/23/2018
The manager (Jessica P.) was extremely friendly and knowledgable.
Natalie – Pontiac, MI 12/21/2018
There was a lot of pressure on the upsell, but it worked out okay. If you are asking me to add five products to my oil change, you have to take no for an answer on some of them the FIRST time I say it.
Amelia – Whitmore Lake, MI 12/15/2018
FANTASTIC service from start to finish! Jessica and everyone else working was friendly, helpful and efficient. They took customer service to the next level and I will definitely be a return customer!
Jim – Waterford, MI 12/13/2018
I have been coming to this station for the last 3 years. FIX YOUR ENTRANCE WAY. Your ashphalt is in horable condition and only getting worse. I have an SUV. I can't imagine the rough ride your car customers have driving in to your establishment.
Brandon – Waterford, MI 12/12/2018
Very good service. Very efficient.
Terry – Sylvan Lake, MI 12/8/2018
Always go here prior to a long vacation drive and they take care of my vehicle accordingly with my utmost satisfaction!
Vincent – Waterford, MI 12/8/2018
Jessica and staff was great!
Jennifer – Waterford, MI 12/5/2018
Ember – Waterford, MI 12/2/2018
Andrea – Highland, MI 11/26/2018
Always thorough and friendly service.
Robert – Waterford, MI 11/18/2018
The service was great the staff was very friendly but this was the most expensive place I've ever been to a 140 something dollars for an oil change and to change to windshield wipers blades I'm usually a Pennzoil oil change man I think I will stay with them.
Rick – Milford, MI 11/17/2018
I've been getting oil changes for over 30 yrs & that was the best oil change service I've had in my life. Jessica was a manager in training? Didn't seem to me she was training. Great job Jessica!!!
Rebecca – Lake Orion, MI 11/15/2018
It was great
Joshua – Pontiac, MI 11/13/2018
Austin – Mount Morris, MI 11/13/2018
Kris and Steven were amazing. They made sure i understood everything they were doing and even found a leak i had no idea about!
Jonathan – Waterford, MI 11/10/2018
Jessica P and Shane S did excellent work and were friendly.
Jessica – Waterford, MI 11/9/2018
Service was great and Jessica was the nicest!
Brian – Waterford, MI 11/7/2018
Steven – Farmingtn Hls, MI 11/6/2018
Tim – Waterford, MI 11/5/2018
Jessica and Tim are excellent technicians and very friendly people. The service they provided are the reason why I will continue using Uncle Ed's. Even though this was something I dreaded doing for months, it was made easy, fast, and painless! Thank you!
Timothy – Waterford, MI 11/5/2018
I am always treated great at Uncle Ed's and have been going there for a # of years to get all my oil changes and maintenance. Today's service was fantastic. The Manager on duty was Jessica P and she was very friendly, very thorough in explaining all the maintenance that I would be receiving and answered any and all questions I had. Jessica along with Tim (tech on duty) were quick and efficient and took care of my service and had me out the door in no time. I would recommend this Uncle Eds location to anyone who needed service, anytime! Thank you Jessica and Tim!
Ranae – Pontiac, MI 11/4/2018
My first time using this shop and I was very pleased with the employees, look forward to my next oil change.
Clare – Waterford, MI 11/4/2018
Jessica and Steven were so helpful. They provided excellent customer service, explained everything that they were doing, and really took pride in the service that they were providing. Jessica even helped us sign up for coupons so that we could come back next time and use them. I normally hate getting my oil changed, but will definitely be returning as a customer for life. Thank you, Jessica and Steven!
Devon – Ortonville, MI 10/26/2018
Jessica is always friendly and fast even while training new employees.
Melinda – Waterford, MI 10/23/2018
Scott – Waterford, MI 10/18/2018
GREAT SERVICE I WISH I HAD A NEWS PAPER
Bill – Lake Orion, MI 10/15/2018
Your driveway needs immediate attention.
I have to believe because of the HUGE dip to the road, a majority of your customers have scraped or lost their front spoilers.
This alone is a reason why many customers may not return.
Bill – Waterford, MI 10/13/2018
Great group of people!
Chris – Farmingtn Hls, MI 10/8/2018
Cindy – White Lake, MI 10/4/2018
Joseph – Waterford, MI 10/3/2018
Make this box optional
Jessica – Clarkston, MI 10/2/2018
They did a great job. I hope for the same service next time. Very professional & friendly.
Ryan – Sterling Hts, MI 10/1/2018
Jessica and Jaylen were awesome! fast, friendly and smiling!
Shirley – Waterford, MI 9/27/2018
Manager on duty was terrific!
Steven – Farmingtn Hls, MI 9/27/2018
Bridgit – Waterford, MI 9/25/2018
Jess and Jayln were excellent at their jobs! Would come back just for them!
Shaeli – Waterford, MI 9/25/2018
The manager on duty did not try to sell me anything I did not absolutely need today. Everyone was very friendly and answered all of my questions.
Holly – Waterford, MI 9/24/2018
They didnt fill my tires, even tho they said that would. Other than that the service was great. Just way to pricey for me.
Hank – Highland, MI 9/21/2018
Service was great
Steven – Farmingtn Hls, MI 9/20/2018
Daniel – Waterford, MI 9/18/2018
my check engine light came on,now my “10 minute” oil chang took over two hours plus whatever time I spend at the dealership
The technicians did the best they could but I’m not happy still
Mike – W Bloomfield, MI 9/13/2018
Rebecca – Pontiac, MI 9/8/2018
Joseph – Waterford, MI 9/7/2018
The Staff was very interactive and provided an immense amount of info in a very short period of time. Best place I have ever had my oil changed in well over 40 years !!!
Karen – Waterford, MI 9/6/2018
Jessica and Jose were on duty and they both did an exceptional job. Super friendly, knowledgeable and professional. I always return here because I appreciate the thoroughness and great service! In the past Kris was the manager in duty and he also did a fantastic job.
The only thing I would change is the prices. They are very high compared to other oil change shops, even with the discounts.
Cody – Waterford, MI 9/5/2018
Manager was very helpful and knowledgeable about the job. Both her and the assistant were great to work with to do a quality job on my vehicle. I would definitely recommend them to friends and family members!
Roland – Southfield, MI 9/4/2018
Jessica and Steven were outstanding and I love going to this location.
Marisa – White Lake, MI 8/31/2018
friendly and helpful
Tiffany – Waterford, MI 8/31/2018
very nice staff
Jason – Pontiac, MI 8/25/2018
I enjoyed the excperience very fast friendly and proffessional i plan on bringing my truck in for an oil change next week.
Dan – Clarkston, MI 8/25/2018
Incredible customer service! Best oil change experience I've ever had! I will bring all of my vehicles here from now on.
Rochelle – Waterford, MI 8/23/2018
Both Jordan and Jessica were friendly and knowledgeable. They offered and explained services in language that was easy to understand. They were thorough, kind, helpful, and fast. Very apparent they take pride in their work.
Danasia – , MI 8/22/2018
Cathle – Ferndale, MI 8/20/2018
The service was excellent!!!
KAREN – WATERFORD, MI 8/16/2018
Jessica is great at what she does!
Jim – Waterford, MI 8/7/2018
Jessica P gave great service from Waterford location
Sandy – Waterford, MI 8/5/2018
jAMIE WAS VERY HELPFUL TO ME BY SUGGESTING WHAT I MAY NEED DONE.
John – Keego Harbor, MI 8/3/2018
Kris and Sean were amazing! Great customer service!
Brady – Waterford, MI 8/2/2018
Moved to the area a few years ago. Been going to this Uncle Ed's location ever since! The service is great and the people are even better!
Lisa – Waterford, MI 7/26/2018
Staff so nice!
Jaime – Keego Harbor, MI 7/18/2018
Rick – White Lake, MI 7/17/2018
They where very busy but never stopped working till all cars where done being serviced
Ann – Waterford, MI 7/12/2018
I thought the oil change was a little on the expensive side ($66!). However, the service manager took off $10. Not sure if I'll come back due to the high price.
Jason – Pontiac, MI 7/8/2018
Jessica and Sean were very friendly and helpful !!!
Joseph – Howell, MI 7/6/2018
Devon – Ortonville, MI 7/2/2018
Jessica was super friendly and efficient.
GARRETT – Highland, MI 6/26/2018
Manager did an excellent job
Timothy – Waterford, MI 6/25/2018
I am a regular customer at Uncle Ed's and have been going there for a number of years to get my oil changed and other services. The Technicians are always very friendly, professional, fast and do a great job!
Brian – Waterford, MI 6/23/2018
Jessica and Kristoffer were great! Friendly, professional and fast!!
Kris – Waterford, MI 6/19/2018
I saw on your sign you offer free tire checks and I thought it was extremely convenient to get it while getting my oil changed. Also, your employees are so nice and helpful and respond to all questions patiently and clearly. I love it here!
Christopher – Pontiac, MI 6/18/2018
Great job, great folks went above and beyond!!!
Melissa – Waterford, MI 6/16/2018
The tech and the manager were both very friendly, helpful, and efficient!
Emilee – W Bloomfield, MI 6/16/2018
I believe the Managers name was Jessica. She was amazing. It was my daughters first oil change and Jessica was very helpful and friendly through the entire thing. Everyone was friendly and very efficient. I will definitely recommend this place to everyone.
Susan – Waterford, MI 6/3/2018
excellent, fast service!
Carolyn – White Lake, MI 6/1/2018
I was super impressed with the service I received. first of all, the store front itself had a nice atmosphere with flowers in the front and all. Next I was greeted by one of the friendliest and customer focused person who introduced herself as the Asst Manager - Jessica P. Not only was I pleasantly surprised to see a woman doing a historically "mans' job but her passion and energy for her job was evident. She was running a well orchestrated shop that day. Between her and her tech - Sean M - they worked together like a choreographed number. Well done! I will definitely be returning!
Uteeya – Pontiac, MI 5/25/2018
The staff was wonderful
Jim – Waterford, MI 5/13/2018
Rebeka – Pontiac, MI 5/4/2018
very friendly and I will well recommend for everyone
Anthony – Waterford, MI 5/1/2018
Martha – Dearborn, MI 4/30/2018
I lost my free oil change coupon, it disappeared out of my email box. I loved the service but the price is too high.
Penny – Waterford, MI 4/28/2018
Nothing I can think of
Steven – Waterford, MI 4/27/2018
best uncle eds i have been to ever!
Daniel – Waterford, MI 4/25/2018
Randy – Evansville, MI 4/22/2018
very nice service extremely attentive and great directions. no confusion.
Katie – Metamora, MI 4/21/2018
Christine – Pontiac, MI 4/21/2018
Excellent customer service and fast
Cheronne – Detroit, MI 4/19/2018
crew was friendly, professional and efficient
Andrea – Hartland, MI 4/19/2018
Always friendly service and no pressure to purchase other items.
Bill – Waterford, MI 4/19/2018
Over priced, tried to advise on power steering which was already done.
Only 2000 miles to next vist on sticker???
But mainly pricing excessive.
James – Pontiac, MI 4/14/2018
I was a great visit
Jessica – Commerce Township, MI 4/7/2018
Everything was great as always! Every location has outstanding staff and treats me well. I do have a problem though. The power steering exchange was not too successful. It's whining pretty badly in that regard so I'll need to stop back in tomorrow. It was completely fine prior to the service.
Roland – Southfield, MI 4/7/2018
Workers at this location is wonderful, every time I come to this location I have an great experience I will recommend this location to everyone
Michael – Waterford, MI 3/31/2018
Great service friendly and inviting customer service
Casey – Pontiac, MI 3/26/2018
While I was there, the computer at my station went down. Robert calmly called tech support and moved a computer from another station and was up and ready to go. At the same time he ordered a battery for my car and replaced it. All the while maintaining a pleasant and professional manner. Meanwhile Kristoffer filled my tires, checked my fluids...Very courteous fellow.
Jazzmine – White Lake, MI 3/26/2018
i was very happy
Deb – Waterford, MI 3/25/2018
Karen – Waterford, MI 3/24/2018
I come to Uncle Ed's because they are so very friendly and extremely thorough. Everything needed and recommended for my vehicle is stated in a way that I can understand. I never feel they are trying to upsell me, just sincerely caring about the well being of me vehicle. Thank you!
Romeo – Pontiac, MI 3/22/2018
Randy – White Lake, MI 3/19/2018
appreciated technician remembered me from previous visit.
Mark – Clarkston, MI 3/15/2018
everything was great.
Denise – Waterford, MI 3/12/2018
service was exellent
Nichele – Pontiac, MI 3/10/2018
Brian – Waterford, MI 3/8/2018
Michele – Waterford, MI 3/8/2018
My service advisors were Jordan T. and Charles C - they were both excellent, caring and very professional. They both displayed passion for their work and concern for great customer service. Thank you for hiring and encouraging such fine gentlemen!
Brian – Waterford, MI 2/27/2018
Very friendly staff and helpful
Regina – Waterford, MI 2/27/2018
Kelly – Waterford , MI 2/24/2018
Kendra – Pontiac, MI 2/24/2018
Jessica and Kris were EXCELLENT!!!
Chris – Waterford, MI 2/23/2018
best service thank you
Tiffany – Waterford, MI 2/22/2018
the service was excellent, Jessica was very informative when explaining everything. Great service
Derek – Keego Harbor, MI 2/22/2018
Nope no additional comment
Elisha – Waterford, MI 2/20/2018
Great people and Jessica the manager was awesome
Cindy – White Lake, MI 2/17/2018
She forgot to give me my rebate form. Luckily once I pulled out I came back to get it. I asked to have my windshield wipers check and they forgot, so I reminded them.
Brian – Waterford, MI 2/17/2018
It's kinda crazy that I look forward to getting my oil changed at this Uncle Ed's, and have for many years. Today they serviced two cars and were personable and professional on both visits. I always recommend this shop when someone is looking for an oil change place.
Terry – Sylvan Lake, MI 2/16/2018
I here regularly for all oil changes. I highly recommend this location to people because of the service.
Timothy – Waterford, MI 2/13/2018
What brings me back every time is the excellent, fast service to keep my vehicle maintained and safe, the friendly service techs and excellent advice! Thanks guys!
Brooke – Pontiac, MI 2/10/2018
Jessica, Zach, Kris, Charles, Jaylon were amazing and very helpful.
Robert – Waterford, MI 2/10/2018
none at this time
Steven – Waterford, MI 1/28/2018
always friendly staff
Crys – Waterford, MI 1/26/2018
Always great service
Michael – Lake Orion, MI 1/18/2018
I've had way worse experiences at other locations. This one was good
GERALD – Pontiac, MI 1/9/2018
not so costly.....use consumer known oil ( name brand )
Christine – Pontiac, MI 1/7/2018
Very friendly and funny
Ivan – Waterford, MI 1/6/2018
You guys are a bit on the pricier side so the coupons are convenient but overall well worth the service, thank you!
Lyle – Waterford, MI 1/4/2018
I needed to get my radiator and transmission serviced and was unsure how long it would take. Rob and Kris did an excellent job and got me out of there fast. Thank you!
Tracie – Waterford, MI 12/21/2017
Great job by Robert and Charlie!!!
Kris – Waterford, MI 12/17/2017
Jordan and Rob were phenomenal at getting my service done. Rob welch is the best at power steering exchanges.!
Matt – White Lake, MI 12/6/2017
Service was fast, friendly and moderately priced.
Rachel – Lake Orion, MI 12/4/2017
Derek – Keego Harbor, MI 12/2/2017
Dean – Waterford, MI 11/27/2017
Carly – Waterford, MI 11/26/2017
Amazing. Very friendly
William – Waterford, MI 11/25/2017
The coupon was also a reason for return but the guys are the best!
Carol – Waterford, MI 11/22/2017
Josh – Waterford, MI 11/18/2017
The worst service Iâ€™ve ever had getting my oil changed. Very slow I was there for an hour and there was only 2 cars ahead of me! Iâ€™ll never go back ever again!!!!!!
Timothy – Waterford, MI 11/11/2017
I only had one issue. The tech on duty wasnt knowledgeable about inspecting or changing my serpentine belt. It was an issue because I was concerned about whether or not it should be replaced. Other than that the service was fantastic.
Courtney – Wixom, MI 11/3/2017
Everybody was super nice and informative, I didnâ€™t feel pressured to buy anything (but Iâ€™ll definitely be back to get a few other things done!). It was probably my best oil change experience ever.
Ralph – West Bloomfield, MI 11/2/2017
Sarah – Waterford, MI 10/31/2017
Great, thank you.
Cristina – Waterford, MI 10/30/2017
Great customer service
Steven – Waterford, MI 10/28/2017
Robert – Waterford, MI 10/28/2017
Everything was fine.
Rebecca – Pontiac, MI 10/26/2017
Crys – Waterford, MI 10/17/2017
Awesome job :-)
Edward Burch – Waterford, MI 10/9/2017
Dorothy – Unknown , MI 10/7/2017
Jessica P. and Kristoffer B. are awesome employees. I really admire your organization allowing a woman to work in a position that is usually held by a man. Kudos to Jessica - she's a great assistant manager; and I believe she will make a great manager in the future!
Sue – Waterford, MI 10/1/2017
Great service but prices were too high
Mark – Clarkston, MI 9/20/2017
Great job - fast & friendly.
Sharilyn – Pontiac, MI 9/10/2017
The service was good. Brought my second vehicle in today. Will be back for additional services.
SHARILYN – Pontiac, MI 9/9/2017
Jessica was phenomenal! Great personality, awesome spirit, very knowledgeable and extremely professional. She and Charles interacted very well and it was a pleasure to watch them work. I would go back just because of them. No matter what question we had, she had the perfect response. We experienced an issue with our car while we were there. No fault of the work that was done, but she was so apologetic and supportive in trying to help us resolve it. What a fantastic team of employees you have! Well trained and a definite credit to your establishment.
Lisa – Waterford, MI 9/3/2017
keep up the good work
Ralph – Waterford, MI 9/2/2017
Close to home, excellent & fast service.
Leonard – Fort Myers, MI 8/31/2017
Several items listed on my invoice were either not checked as noted or blatant falsehoods. Invoice states windshield not washed per customer. This is a lie. My tire pressure notes 32; this is a lie as they were not checked. It notes I was recommended to replace my cabin filter. This is a lie as it was not discussed. And it is further dishonest as I had it replaced a month ago and clearly is not in need. I feel I was cheated, and I will not return.
Kevin – Washington, MI 8/19/2017
Wow! Ive spent 20+ years in the customer service industry and have strived to achieve the level of professionalism and care your team provided. Great communication, quick service, clean facility, and follow up to ensure I was satisfied! I happened to stop for an oil change when visiting family from out-of-state and I will be certain to come back every time I'm in Michigan.
Very happy and impressed customer!
Keep up the great work!
Brian – Waterford, MI 8/18/2017
Robert, Kris and Charles gave very professional and friendly service. That's what keeps me coming back and referring others to this shop.
Bryan – Waterford, MI 8/17/2017
Grant – Livonia, MI 8/17/2017
Nope I don't
Antone – Pontiac, MI 8/16/2017
Terri – Waterford, MI 8/10/2017
Awesome. My car has been acting up and they gave me great advise and suggestions.
NORA – Waterford, MI 8/5/2017
I feel like you saw me coming (as a female)and ripped me off! Was only given 2 choices for oil. Way over priced!
Chad – Waterford, MI 7/26/2017
Rob is very helpful and informative when it came to servicing my truck. I will be back for my next oil change.
Lydia – Troy, MI 7/17/2017
Very knowledgeable and professional staff. Will definitely return.
Maria Teresa – Waterford, MI 7/14/2017
Always satisfied with the fast work and friendliness of the worker on this location every single time I visit this location, that is why I always comes back, The manager Robert A answered all the questions and Chris his associates get things done fast as always during my last visit, They do what they advertised!
Alan – Waterford, MI 7/8/2017
More coupons and rewards. Keep em rollin!
Scott – Waterford, MI 7/7/2017
the manager was next store getting his truck worked on , so it took a lot longer to get my oil change
Garrett – W Bloomfield, MI 7/2/2017
GREGORY – Pontiac, MI 6/28/2017
Robert and Kyle were great! Robert has impeccable customer service skills!
Timothy – Waterford, MI 6/26/2017
I keep coming back because of the convenient location, the friendly and professional service I get every time I vist Uncle Ed's.
Rick – Waterford, MI 6/24/2017
None. Great place!
Brandon – Waterford, MI 6/20/2017
Conner, the manager on duty and his assistance were professional and efficient at their job. I'd highly recommend these guys anytime
Jules D. – Pontiac, MI 6/19/2017
None i had a great visit.
Lyle – Waterford, MI 6/16/2017
Angela – Eastpointe, MI 6/16/2017
Donna – Waterford, MI 6/10/2017
Quick and easy
Josh – Waterford, MI 6/9/2017
Thx u for the fast and professional oil change
Laura – Pontiac, MI 6/9/2017
Absolutely awesome place to go! I was very pleased, and will be returning for more services again soon! Conner and Kristoffer were very helpful!
Lawrence – Waterford, MI 6/9/2017
manager Robert A was extremely professional and helpful
Elizabeth – Harrison Township, MI 6/4/2017
I don't recall their names but I believe the man who helped me was the assistant manager, and a woman who I believe was named Jessica helped me on Sunday June 4th. They were very helpful and sweet and patient with me as I don't know much about cars. They were fast, efficient, and very friendly. I appreciate all their help .
Kristin – Waterford, MI 6/3/2017
I loved that a female was part of the oil change team!!
Jessica – Waterford, MI 6/2/2017
Robert A was extremely friendly and knowledgeable. He explained everything thoroughly and went out of his way to be kind to my daughter who was not feeling well. Even gave her his unopened Gatorade to drink because she was hot! A+ service.
Mackenzie – Waterford, MI 5/31/2017
A bit more expensive than any other place I've gone to get oil
Jesse – Waterford, MI 5/29/2017
Brandon – Clarkston, MI 5/21/2017
Manager, Robert A., and Technician, Kristoffer B, were exceptional! They provided great, fast, and professional service. I will definitely be back!
Sheri – Southgate, MI 5/19/2017
Connor was AWESOME today! He let me in a few minutes before opening time. He was thorough. Explained everything he was doing. Suggested things that should or needed to be done soon! I will always be back!! All the employees that I have ever met here have always been professional, knowledgeable and above and beyond friendly!! Connor had me out the door quickly and I made it to work on time!! Thank you!!!
Edward Burch – Waterford, MI 5/15/2017
Very friendly and helpful
Ben – Garden City, MI 5/12/2017
good job thank you
Casey – Pontiac, MI 5/10/2017
what time is is? "it's show time!" i'm sure this get's tiresome to repeat, but i do enjoy the shouts and whistles. It feels like being board a ship hearing the calls that keep the sailors and ship safe. brandon was informative, saved me money, and sold me the oil change that will bring me back. kyle was fast and friendly. thanks uncle eds for getting me back on the road again. 8:)
Jacob – Shelby Township, MI 5/9/2017
Very good visit
Mark – Waterford, MI 5/6/2017
Brandon and crew did great.
Brian – White Lake, MI 5/6/2017
Very professional and helpful staff.
Deborah – Pontiac, MI 4/19/2017
Ian H is an extremely nice guy and very helpful!
William – Davisburg, MI 4/17/2017
No additional comments
Maryann – Waterford, MI 4/6/2017
I have complete confidence in this location to service my car in a thorough, professional manner.
Gerald – Auburn Hills, MI 4/6/2017
The team in Waterford is just as wonderful as the team in Bloomfield. I really appreciate that both the manager and Senior manager came by to talk to me.
Brian – Waterford, MI 3/31/2017
Professional and friendly service once again!! Ian is great!
Mike – Waterford, MI 3/30/2017
Jeff – Clarkston, MI 3/30/2017
Ian the manager was outstanding. Very knowledgeable and pleasant.
Rosemarie – Auburn Hills, MI 3/26/2017
The assistant manager was extremely friendly. All of the technicians were upbeat and personable.
Chrissy – Waterford, MI 3/15/2017
Service was good, but it was the same I get from any oil change place . Uncle Edsis a little more expensive for the same quality I receive other places.
Cheryl – Waterford, MI 3/12/2017
Thank You Jordon and James for your very professional and friendly service today! You guys made additional service suggestions that I appreciated too! I have always been pleased with the service received from Uncle Ed's!!
Adam – West Bloomfield, MI 3/11/2017
Martin – Keego Harbor, MI 3/4/2017
Great job Ian and crew
Rick – Waterford, MI 2/26/2017
Absolutely awesome crew at the Waterford location! I look forward to heading back there!
Joe – Waterford, MI 2/26/2017
It was a great service.
Karcy – Waterford, MI 2/26/2017
James was extremely helpful and so was the other gentleman. I will definitely be back!
Elizabeth – Keego Harbor, MI 2/19/2017
I normally go to the Orchard Lake / 12 Mile Location and was telling my boyfriend they usually keep me there for an hour- just for a simple oil change!
These guys had us out in 20-25 minutes and changed my passenger side turn signal. Friendly and fast- very impressive.
Sue – Waterford, MI 2/19/2017
Both guys were great!
Sheri – Southgate, MI 2/16/2017
Ian and Kristoffer are great! Very thorough! I have a new engine in my Jeep and I am very cautious on who works on it. I have no worries with Ian and his Team! They are located right by my office and it makes it very convenient for service! I will return for every oil change and service I need in the future!
Karyn – Waterford, MI 2/13/2017
I had a good experience being my first time at Uncle Ed's for an oil change. I was treated with respect and politeness and was very satisfied with how knowledgeable the service person was (Ian). The only thing I was COMPLETELY shocked about was how SUPER EXPENSIVE this oil change was. Even if I just got a basic oil change it would have been over $75.00 and that to me is ASTRONOMICALLY RIDICULOUS. When I can go to the dealership to get this done for over half as much. I feel bad for saying this because I did have a good experience but to pay that much for an oil change is not reasonable.
Jim – Waterford, MI 2/11/2017
Scott – Waterford, MI 2/10/2017
Service was good. Guys are always friendly while they take care of business.
Lisa – Waterford, MI 1/20/2017
Brian – Waterford, MI 1/19/2017
Fast, friendly and professional service, as always!
Bill – Lake Orion, MI 1/13/2017
Please inform the techs not to rest the tablet on the car door.
My interior door panel got scuffed because the tech rested the tablet on it.
Willie – Waterford, MI 1/12/2017
Kimberlee – Waterford, MI 1/8/2017
Very thorough and friendly! Thanks!
Michele – Waterford, MI 1/5/2017
the guys were great as always: KristofferB, JamesH and IanH. THANK YOU!
Scott – W Bloomfield, MI 1/2/2017
great as always. poor kids were freezing as the shop heater was broken. still were professional, friendly, and fast as could be. thank you.
Seth – Pontiac, MI 12/23/2016
I have never had a more pleasant oil change. The manager Ian was extremely knowledgeable and took the time to explain all my options in a way anyone could understand. I will definitely be returning to this location.
Michelle – Waterford, MI 12/18/2016
You have some of the nicest friendliest employees. I enjoy going in to get the oil changed.
Maureen – Waterford, MI 12/16/2016
Ian is wonderful and his staff is outstanding. I trust them and Lindsey, a corporate trainer was awesome - encouraging, reinforcing and motivating the staff for service and performance.
Michael – Waterford, MI 12/13/2016
Very helpful and nice. Robert and Kristoffer were knowledgeable and friendly
Erin – Waterford, MI 12/8/2016
Very friendly and helpful!
Joann – Pontiac, MI 12/5/2016
Service was good
Maxwell – Waterford, MI 12/4/2016
Excelent service. Will absolutely return.
Oshan – Waterford, MI 12/4/2016
Very perfesional and friendly
Ronnie – Milford, MI 12/3/2016
Roxanne – Waterford, MI 12/1/2016
Maybe not having to repeatedly say Oil Change only
Rayvon – Detroit, MI 12/1/2016
Frederick – Pontiac, MI 11/30/2016
Great service as always
Brenda – Waterford, MI 11/26/2016
The staff was great, and told me a few things I didn't know about my car that I may need to address in the future. Very helpful and friendly service, I'll definitely be back!
Jeremy – Waterford, MI 11/25/2016
Amazing service as always.
Lyle – Waterford, MI 11/25/2016
Ian, Robert and Martin always do a great job when I visit. They make is easy to get my oil changed.
Brad – Waterford, MI 11/21/2016
There were several items that as being completed on the receipt but in fact were not done. Wipers checked, windshield cleaned transmission fluid checked among others. I have always been happy with the service from this store but they were lax today.
Elaine – Waterford, MI 11/17/2016
You guys have wonderful manners and great service but very pricey for college students I wish there was a student discount or something
Bobbie – Waterford, MI 11/16/2016
Excellent, fast and knowledgeable service.
Nicholas – Waterford, MI 11/16/2016
I have been getting my vehicle served here since I bought it and every time I come in I feel like these guys actually care about how my car is running and not just trying to make a buck.
Brian – Waterford, MI 11/10/2016
Fast, friendly and professional service!
Alan – W Bloomfield, MI 11/7/2016
God bless you all and thankyou.
Dean – Waterford, MI 10/31/2016
To whom it may concern:
Yesterday, I got my first oil change at your store location #1124, at 3470 Highland Rd., Waterford, Michigan 48328. I just wanted to say how pleased I was with the service from Ian H., and Nick G.! I have been a Board Member of the Michigan BBB for almost twenty years and own a Financial Services Company with over 2,500 clients. I would gladly refer any clients or people I know. Just thought you should know how great your staff is!
Dean G. Campbell
President, Campbell Retirement Planning Centers, Inc.
Jim – Waterford, MI 10/28/2016
The guys could not get the drain plug out of my oil pan. Evidently the last uncle Ed's peeps used the wrong size wrench the last time and rounded off the edges of the hex bolt. They couldn't get it out and informed me. At the same time they phoned their district manager who happened to be near by. Within 10 minutes, he was at this store and was able to remove the bolt. Also, when they removed the skid plate they found 2 bolts missing also from the last oil change. I had been hearing some rattling but didn't know what it was. They replaced the missing bolts for me. So this store gets an A+, not to happy about the last store though.
Nick – Waterford, MI 10/27/2016
Amy – Keego Harbor, MI 10/7/2016
Ian was very helpful and fun to talk to. Great service without being pushy. This is my favorite location.
Khrystopher – Pontiac, MI 10/6/2016
Great comic talk with service guy
Jennifer – Grand Blanc, MI 10/6/2016
It was great service just the price was too much for an oil change.
Michael – Berkley, MI 9/30/2016
Your staff was completely professional. They answered every question and was very helpful. Great staff!! See you in a couple of months.
Lyle – Waterford, MI 9/29/2016
It was a quick and pleasant experience as usual. Very friendly and knowledgeable staff
Cheryl – Waterford, MI 9/25/2016
Ian H was very friendly and professional! Always satisfied with the service at Uncle Ed's!!
Ian also suggested new tires by Winter which I got that day.. I must also add Ian was working by himself and still did an incredible job!!
Emilie – W Bloomfield, MI 9/22/2016
Very friendly service.
Todd – W Bloomfield, MI 9/21/2016
The technician and manager couldn't have been more helpful and friendly during my visit. It's people like your employees that will keep me coming back in the future. You are lucky and should be proud to have these employees working for you at this facility.
Tiffany – Waterford, MI 9/16/2016
Everything was great
Scott – W Bloomfield, MI 9/3/2016
keep up the great work. your staff is obviously well trained and happy to be there.
Kelie – Waterford, MI 8/26/2016
All great staff
Brittany – W Bloomfld Tw, MI 8/22/2016
I was very pleased with the staff.
Renee – Keego Harbor, MI 8/16/2016
I don't feel like they pressure you into things you don't want. Always courteous.
Denise – Waterford, MI 8/11/2016
Nathaniel R & Robert A were very friendly, talked to me about each step and were very professional.
Brian – Waterford, MI 8/10/2016
Great service, as usual!
Dana – Waterford, MI 8/10/2016
Both Robert and Hunter were knowledgeable and friendly!
Tracy – Orchard Lake, MI 7/29/2016
Dan – Waterford, MI 7/28/2016
I have no additional comments.
Patricia – Waterford, MI 7/21/2016
Jeremiah H and William J took care of me yesterday 7/20/16. They were courteous, helpful and prompt. I have been going to this Uncle Eds for at least 10 years and have been very satisfied. Also appreciate being able to come in between oil changes to have tires and fluids checked. Also appreciate receiving coupons.
Brandon – Waterford, MI 7/19/2016
Casey – Pontiac, MI 7/19/2016
ian was very informative about my vehicle, rules of the road and cars in general. Hunter was friendly and practically whistled while he worked. overall they created a friendly and professional environment i've come to expect from uncle eds. Thanks for the good work fellows. :)
Eva – Waterford, MI 7/19/2016
I was told the coupons I had were a better value than the $35.00 oil change coupon. Add in the $20.00 air filter and my total was over $80.00!!! I am fuming mad about this. Why aren't the prices and bottom line explained?? I assumed with the coupons I had, the oil change would be less than $35.00. Add in the air filter and the discount the attendant said could be applied and I was figuring $50.00. I am not sure I would ever return to a business that uses such trickery and underhanded ways of making me spend money over my budget. Your prices should be clearly explained.
Paul – Waterford, MI 7/16/2016
I have always been pleased with the service that I have received at your company. on rare occasions, I have had to utilize another location when this location was out of power or something like that and they took care of my needs as well. This location is the most convenient for me so I most always come here. But it is always Uncle Ed's that does my oil changes.
Jennifer – White Lake, MI 7/11/2016
Little pricey, but happy with service.
Michele – Waterford, MI 7/9/2016
Jeremy H and Hunter B are amazing. I arrived at 655 thinking i was too late and they welcomed me in. They were quick, concerned, and human! :-) love these guys!
Rob – Waterford, MI 7/6/2016
My husband works for uncle eds...always great service at waterford
Deborah – Waterford, MI 7/1/2016
I will go back again.
Randy – Clarkston, MI 7/1/2016
They was very friendly
Mike – Waterford, MI 6/29/2016
Great service and very friendly, Will be visiting here for all my future needs.
Anthony – White Lake, MI 6/28/2016
Your technicians were outstanding. Save the money on the useless dataheads who crunch these stupid surveys and pay the technicians more. They deserve it.
Ashley – Ann Arbor, MI 6/24/2016
Chris – W Bloomfield, MI 6/22/2016
It's close to my house and the guys are nice. Been going here for a long time.
Lori – Pontiac, MI 6/22/2016
Lindsay – Waterford, MI 6/21/2016
Came in for a top off. Nathaniel fast and informative. Will definitely come back.
Jeff – Waterford, MI 6/17/2016
Natasha – Pontiac, MI 6/15/2016
I love you guys. I'm always afraid other oil change places will take advantage of the fact I'm a woman with no knowledge of cars. You take care of me. Thanks
Scott – Waterford, MI 6/14/2016
The technician was very friendly and knowledgeable. Then the manager came over to introduce himself and to assist. I didn't like the fact the the manager wiped the oil dipstick dry and tell me that it was dry when he pulled it out and there must be a leak to sell me a treatment to help seal things up to prevent leakage. The up-selling technique worked as I bought the product. I figured just in case it would prevent any leaks in the future. I had recently checked my oil when last putting fuel in it. I know the oil level was good. I have no oil leak spots in my driveway, garage or where I park for work. I know it wasn't Dry.
Matt – Waterford, MI 6/14/2016
The manager was cordial and the support staff was the same. I was impressed with the cadence and organized approach of the tasks.
Robert – Waterford, MI 6/12/2016
Always great service!!!!
Mark – Keego Harbor, MI 6/11/2016
Good fast great helpful thanks
Gary – W Bloomfield, MI 6/7/2016
Ian was very thorough professional and friendly. I will be back!
Cheryl – Waterford, MI 6/4/2016
Just want to give Jeremy, Nathaniel and Hunter a shout out for a very friendly and professional visit! Always very pleased with their service! Thank you GuysðŸ˜Š
David – Waterford, MI 6/1/2016
Jeremy H, Ian H, William J, and Robert A all were very helpful and did a great job!
Lisa – Sterling Hts, MI 5/31/2016
Amazing service as always! Thank you Jeremy and Will.
Janet – Waterford, MI 5/24/2016
Happy with service
Brad – Waterford, MI 5/23/2016
Service was fine
Pam – Warren, MI 5/21/2016
I think the entrance needs to be swept of all the rocks to make it smoother on customers tires...and then people would be more likely to go in there.
Dave – Waterford, MI 5/21/2016
I've been getting my oil changes and other services at Uncle Ed's for over the last 10 years - always have great service and show great care for your car. Can't be beat !!
Chris – Waterford, MI 5/20/2016
Jeremy was great!!!
Brian – Waterford, MI 5/20/2016
Samantha – Waterford, MI 5/18/2016
Jeremy and Robert did a fantastic job of educating me and being thorough throughout the maintenance/ oil change process. They were polite and efficient which resulted in me having a very good experience, which is great because I am new to the area and was really hoping to find a convenient location to return to in the future.
Na – Na, MI 5/18/2016
Asst. Mgr. was very informative regarding my overall maintenance needs.
Maxim – Pontiac, MI 5/16/2016
Changed my wipers I purchased elsewhere. Very nice of them.
Lisa – Waterford, MI 5/15/2016
Chris – Waterford, MI 5/14/2016
Very friendly and informative as well as quick and great service.
Jennifer – Ortonville, MI 5/14/2016
Love uncle ends and the staff there!
Alta – Pontiac, MI 5/9/2016
I had my transmission oil changed. The 3 service men were exception in their customer service - very friendly and helpful. Explained what they were doing.
The only problem I had was that they did not replace the transmission fuel filter. I talked with a friend after I had this done and he asked if they replaced the filter. I said no (actually didn't know anything about a filter). He said that should have been replaced as the particles are still in the filter and when you get the fluid changed, it will push the particles back into the engine. I was never told this by the men and I would have had this done if told about it. So I will never return to Uncle Ed's for a transmission oil change. I am not happy about this and will not recommend your place.
Joseph – Lake Orion, MI 5/7/2016
very friendly service!
Kathy – Davisburg, MI 5/6/2016
Ian the manager was very helpful and explained everything very well.
Dakota – Lake Orion, MI 5/3/2016
Give Will a promotion. Ian is quite friendly as well.
Bryant – Waterford, MI 4/30/2016
Manager was good to work with
Lindsay – Waterford, MI 4/30/2016
Waterford team is awesome!
Refik – Ray Twp, MI 4/25/2016
Great customer service
Mary – Waterford, MI 4/19/2016
Robert and Jeremy were extremely friendly and helpful.They are the definition of great customer service I will continue to be a loyal customerknowing that they were truthful and fast!
David – Pontiac, MI 4/18/2016
Ian took control of the visit and walked me through each step. Very friendly at it.
Maureen – Waterford, MI 4/16/2016
Very polite and very thorough manager.
Casey – Pontiac, MI 4/15/2016
William J. was genuinely courteous and efficient. He helped me make a knowledgeable choice about my tire pressure. I remember William from my last visit. Glad to see he's looking to improve himself. Ian H, the manager on duty, was very knowledgeable about cars and clearly an enthusiast. I too am a car enthusiast and he was able to update some of my car facts. For example, he clearly explained to me not just that a car past 50,000 should get a flush, but how the sediments get there. I didn't get the flush, but am seriously considering it for the first time in 5 cars. It was close to closing time when i got there, but these fellows gave no impression that i was putting them out, or that they needed to rush. As usual, I enjoyed my visit to Uncle Ed's and do say nice things about the shop when the topic arises. Thanks again and again and again. See y'all next time!
Tina – White Lake, MI 4/15/2016
William was excellent!
Connie – Waterford, MI 4/15/2016
Several years ago I came into this facility and was frightened when two employees got into a verbal altercation. It looked like it was going to become physical. Since then, I had been getting my oil changes done at the dealership. I decided to give you guys another chance and was pleasantly surprised. Initially, I was greeted by Will. He was so pleasant. I had a unique situation with my car, low mileage since my last change and the oil light was on. He said he would get his manager so I could receive the service I deserved. Ian came, made the decision and took care of me from that point on. It was a very pleasant experience.
Scott – W Bloomfield, MI 4/9/2016
the only reason it wasn't FAST as usual it was close to closing time on a Saturday, there was only 2 techs, and there was a car in front of me. A car behind me actually left because she didn't want to wait any longer.
Kristina – Waterford, MI 4/5/2016
Ian was very friendly and professional. I will definitely be returning.
Dimitri – Waterford, MI 4/4/2016
I was very happy the way your Service personal
Iran and will treated me and were very professional in there appearance
And the service the provided. I always give uncle
ED's a heads up and refer my friends to the Store
Dimitri Theodore Kentros
Penny – Keego Harbor, MI 4/1/2016
The service men are always curtious and polite. Jeremy H took very good care of me and my car.
Austin – Waterford, MI 3/31/2016
Ian was very polite and answered all of our question! Best service by far from a car maintenance shop in Waterford!! Will be coming back for sure!
Ben – Waterford, MI 3/28/2016
Great service with helpful advice
Jewlius – Pontiac, MI 3/28/2016
Willie Pompey III, was a great!
Mark – Waterford, MI 3/25/2016
Great visit, way to go Will, Ian, and Jeremy. I'll be back
Chris – Orion, MI 3/24/2016
Extremely friendly, professional, fast!
Juli – Waterford, MI 3/21/2016
Ian & William J were great! They were helpful, very nice and gave me overall great customer service! I have been coming to this Uncle Ed's for around 15 years and will continue to do so!
Alex – Farmingtn Hls, MI 3/15/2016
Been here for a year,Top notch Service!
Andy – Waterford, MI 3/14/2016
Great service the entire visit.
Ryan – Waterford, MI 3/14/2016
Kim – Waterford, MI 3/10/2016
Everyone was very helpful and took me through step by step
Wendi – Waterford, MI 3/5/2016
Great experience nice and fast
Danniel – Pontiac, MI 3/5/2016
All staff was really helpful and very kind!
Brad – Waterford, MI 3/2/2016
I thought it was fine
Carson – Pontiac, MI 2/27/2016
You need to update your stores by offering wifi and have vending machines like drinks and snacks. The service took a few mins longer I would of liked to have been able to use wifi and bought something to drink
Lisa – Sterling Hts, MI 2/27/2016
I came in to get my tires and fluids checked. As always, the service was amazing! Ian and Jeremy were kind, professional, and fast.
William – Waterford, MI 2/27/2016
Christie – Waterford, MI 2/27/2016
Tony – Jackson, MI 2/26/2016
Tony – Jackson, MI 2/26/2016
Brian – Waterford, MI 2/26/2016
Ian and William were great!
Dez – Farmingtn Hls, MI 2/26/2016
It was very helpful and got the job done in great time.
Steven – Shelby Twp, MI 2/26/2016
They do a great job
Lisa – Keego Harbor, MI 2/26/2016
Michele – Waterford, MI 2/19/2016
Make Jeremy a manager! He's very coachable, responsible and cares about the other employees - all things that make a great manager! Thanks Jeremy and Joshua! Michele
Benjamin – Waterford, MI 2/18/2016
The two men who worked on my car were very helpful and professional. They easily explained everything they were doing and everything else they could do for my vehicle. I would definitely come back.
Natasha – Waterford, MI 2/18/2016
I love you guys!
Emily – Fenton, MI 2/16/2016
My name is Emily, I came in today ( 2.16.16 ) for an oil change. The manager Ian was so incredibly helpful, he asked me if I had any other problems with my vehicle that I would like him to check out for me and I did. I am a 25 year old single woman with a piece of junk 2002 Mercury Mountaineer with 180.000 miles on it and it can be very difficult for me to handle all these car issues at times. I have been having problems with my power steering fluid leaking out every few days, well long story short, Ian took the time to thoroughly check it out to see what the problem could be, and he did this without charging me anything extra. He was so sweet, warm, and inviting and I am so impressed with his customer service skills. I also have a speech impediment myself so I completely understand how difficult it can be to deal with rude people on a daily basis who can't seem to understand you and aren't very nice about it either, I also work in customer service myself. Ian handles himself very well, and carries himself with integrity. I have never had such an enjoyable experience going for a routine oil change in my life, he also offered me tips on what I need to do and where I need to go for some other issues going on with my truck. Your company is very lucky to have such an exceptional young man working for you, I hope you treat him accordingly, he also deserves a raise for his honest hard work. He is the main reason on why I will recommend your company to all my friends, co-workers, and family in the area.
Tyler – Waterford, MI 2/16/2016
Super fast service!
Shayla – Waterford, MI 2/13/2016
Randy – Clarkston, MI 2/13/2016
Belinda – Pontiac, MI 2/13/2016
Wanted to save money!!
Over 70 bucks for an oil change is absolutely ridiculous!! Never again!!
Denise – Waterford, MI 2/13/2016
Great service as always! I just wish it weren't so expensive. Even with my $20 off coupon, I still spent $76.
Brandon – Waterford, MI 2/11/2016
I must say the professionalism demonstrated by Ian and his partner Tyler were unparalleled. I've never received such quality customer service from not only getting my oil change but across all realms. Well done boys. I'll see you again next visit!
Elizabeth – White Lake, MI 2/11/2016
Staff was extremely friendly, and even brought up issues that I need to get done at my dealership for warranty repairs. Really appreciated that!!!
Michele – Whitmore Lake, MI 2/10/2016
I'm very unhappy with your pricing. I feel like I was takin advantage of. The guy told me my car was a ford and needed synthetic oil (which was $70) I said I really didn't know much about it so if that's what it needed then fine but I don't think I've ever paid $70 for an oil change before. When everything was done my total was 89.10. I was totally disgusted and confused that an oil change could cost so much money. I compared it to what I paid in August at my last oil change (which I got at a ford dealer) and the did the works. Rotate tires,refill windshield washer fluid, anti-freeze,check everything ect.. And I only paid $45 so needless to say I'm very disappointed and will tell everyone and anyone to NOT go to Uncle EDs because they take advantage of people. I do want to say both guys that helped me were very nice and knowledgeable. I just think I was conned into getting the wrong kind of oil or the prices at uncle EDs are just extremely high. So I was not happy w/what I had to pay for just an oil change but was happy w/the service. I do want to give credit where credit is due. But once again I will not be returning nor will I recommend uncle Ed's to anybody else.
Nick – Waterford, MI 2/7/2016
Great survive and very quick
Cindy – Waterford, MI 2/6/2016
Andrea – Waterford, MI 2/4/2016
A technician by the name of Tyler Barnett was VERY helpful! He was so pleasant and I appreciated his assistance.
Jennifer – Ortonville, MI 1/22/2016
Love the guys at the Waterford location. Friendly, fast, they explain and go over everything!
Cheryl – Waterford, MI 1/15/2016
Guys are always very informative, friendly and provide fast and great service!
Chris – Waterford, MI 1/11/2016
Everything was good
Michael – Waterford, MI 1/9/2016
Darlene – Sylvan Lake, MI 1/8/2016
Very satisfied with the maintenance my auto receives at Uncle Ed's.
Brian – Waterford, MI 1/6/2016
Friendly and professional service!
Cheryl – Waterford, MI 1/4/2016
Great, friendly, fast service
Hillary – Waterford, MI 12/31/2015
My visit was quick and easy.
Domonique – Pontiac, MI 12/25/2015
I was assisted by Dalton H. and Josh H. I had open communication with evryone on duty. I was coming from work doing a 10 hr shift did not really feel like stoping for a oil change (O.C). So when i pulled into the garage the manger asked " is everything u look a little upset" i responded " evrythings fine " (followed by an uneasy smile ). He gave me a genuine smile and looked as if he knew i was being dishonest. At that point i felt a little more comfortable because he showed me he was not scared to be himself still staying professional not pushy but just enough to let me know he would let me vent during my O.C. At that point i realized this was NOT my typical oil change spot. (Im used to 10-15 minute oil change pay and go l they show me the stick and tell me my oil clean and at the line i say ok when i truly dont know the difference from the dirty or clean low or full stick forced to just trust the mechanic that only spoke to me to ask "can you open the door ma'am?" And press the button for the hood this was all i knew, as O.C. Mad or happy that day im just dragiing to get my oil changed loyal to a specific shop that never said my brake light was out and i never knew they changed wiper blades leaving spending about $30.00) i opened up and told him i just got off work from a ten hour day he related to his past working long hours he assured me that i was going to be taken care of and my day would be better, If they could help it and he passed me off to Josh who was just as professional also easy to communicate with. He was doing his job while still engaging in conversation. While using the shops tablet to sign up for different things and entering my personal info he showed me the stick and showed me my oil was low and dirty i asked "what's the difference they always show me the stick but it means nothing to me. He told me to touch the oil on the stick, ai DID just that. I saw the color alot better on My fingers it was really dark and ifelt a very small amount of gritty Ness after he completed the change he told me to touch it again i did, but this time it was much lighter i didnt feel the grit. I thanked him for taking the time show me then Josh told me it was no problem and on my next oil change when i get it cleaned all out it will be lighter he informed me the grit is still in the oil but the stick didnt catch it because it's more oil we talked more. i was occupied my entire visit do to their consistency with multitasking work, completing the service checklist they kept me well informed, do to alot of my ignorance on mechanics. Josh informed me that i need my engine oil drained i told him through previous conversation my budget was low. He told me it was not a 9-1-1 but i should most definetly get it done on my next visit. Due to all the staff being open to conversation and informing me on all that my vehicle was lacking Dalton told me my back brake light was out so i had that fixed. While he was fixing that josh informed me on my blades i saw the rubber coming off my wiper blades but i assumed i would have to go to auto zone and "figure out" how to do it myself. So i gladly had him fix those. I felt very special as if they made it their goal as a unit to make my day better. When another customercame in the manager greated him by name and asked him about his thanksgiving, the customer responded very friendly and familiar. Which n let me know wen im not the only special one we wereal special to these guys. When making my payment i asked if they could charge an extra ten bucks to my card for there tip he looked back at me with a light smile and said sorry but i cant do that. I was let down because they were super awesome my bill was 114.08 as i said im used to paying 30.00 for an O.C i have never paid over 50.00 for an oil change. Moving forward this will be my #1 and only oil change by gainng me as a loyal customer, my household will chose uncle Eds as our 1 and only oil change shoppe. me my husband my daughter and our travel vehicle will only be serviced by Uncle Ed. Thanks for such an awesome experience
Joseph – Waterford, MI 12/14/2015
No need to comment further, because service was good for all 3 of my vehicles.
Michael – Waterford, MI 12/11/2015
Great service and what maintenance that was need was explained to me so I understood what it was and why it was need
Steve – Waterford, MI 12/11/2015
Overall the service was great. The only negative is that I asked for the washer fluid line to be checked and I don't think it was.
The staff was prompt and polite. Made excellent recommendations. I gave a 75% return possibility because I like to shop around and if I don't find any place that meets or exceeds the standards by which Uncle Ed's set, I'll be back.
Jennifer – Waterford, MI 12/6/2015
Friendly and knowledgeable. Advising but not pushy.
Michael – Chicago, MI 11/29/2015
Thanks for the fast and thorough service
Juli – Waterford, MI 11/28/2015
I just wanted to recognize Dalton & his staff. They always do a great job and are there for me when I need to stop in for other things outside of an oil change like checking my tires, fluids, etc.
You can have a great company, big or small, but if you don't have great customer service, you don't have a company period.
Please also know that Dalton and his crew are a reflection of their upper management as well. So great job to everyone!
Robert – Waterford, MI 11/28/2015
Michele – Waterford, MI 11/9/2015
Jeremy H. and Dariell P. were just awesome and so service oriented. I look forward to continuing to return because I feel so taken care of especially in my neighborhood. I hope Uncle Ed's gives Christmas bonuses because they deserve it!
Cynthia – Waterford, MI 11/8/2015
Lisa – Sterling Hts, MI 10/31/2015
The guys were very friendly and professional!
Elaine – Waterford, MI 10/26/2015
Dalton worked on my car with Josh.They were great.Dalton looked up history to double checked to make sure I needed an oil change.he was great. Josh checked the lights and everything and told me I needed new wipers.I love my Uncle Ed's In Waterford.
Elisabeth – Howell, MI 10/23/2015
Both Jeremy and Dariell were attentive to my vehicle's needs. They did a great job at performing the services I needed on my vehicle. I will be back in 3000 miles :)
Lisa – Waterford, MI 10/16/2015
keep up the good work
Jessica – Waterford, MI 10/16/2015
Know loved from VeryHeryy
Joel – Clarkston, MI 10/3/2015
Kimberly – Waterford, MI 10/3/2015
The guys were great. Very helpful and professional.
Jennifer – Highland, MI 9/25/2015
These guys always take care of our cars. Love the service and the people there, especially the manager who's always really nice and answers all the questions I have about different oils, wipers, etc.
Tim – Waterford, MI 9/22/2015
Everything was excellent
Cassondra – Waterford, MI 9/14/2015
Dalton H the Manager and Joshua H The lower and utility technician and everyone else in general, are always so nice and super helpful. They are the reason i continue to come back.
Margaret – Waterford, MI 9/13/2015
I want you to know that Dariell P was very welcoming. He told me about services available at his location and then introduced me to Jeremy H who did the oil change. Jeremy was excellent. I've had my car for 14 years. My husband took care of it until he died in 2007. I must say this was the best service I've had since I had to get it done myself. No one told me how to reset my car for notification to change the oil prior to Jeremy telling me today. They did their best to add service features but I was only interested in an oil change. Since a lot of people don't do their jobs I just went with a simple oil change today. When I go back in December I'll be sure to add some of the services offered.
Amy – Keego Harbor, MI 9/1/2015
This is the location that I generally use because the staff is friendly, not pushy and does a good job!
Tim – Waterford, MI 8/31/2015
fast and easy
Toure – Macomb, MI 8/24/2015
I'm vary satisfied with the current way you guys do services.
Jesse – Waterford, MI 8/23/2015
Super friendly and attentive staff
Holly – Waterford, MI 8/22/2015
My name is Ian Grant. I've been coming to Uncle Eds for around 8 years having my vehicles serviced. Today we sent our 17 year old to your shop for our normal basic oil change on our Chrysler 300 thinking all would be well. We received a call from our son saying the charge was going to be around $103 and that we needed to bring him more money because we only sent him with $60 to cover the basic oil change that we always get. The cost is generally under $50 with the $15 coupon my wife usually uses. The manager told my son it was a basic oil change and proceeded to ask for the $80.73. Let me express how pissed I am that I had to drop what I was doing to take care of this because it couldn't be resolved over the phone. Your manager on duty has a little chip on his shoulder that doesn't really make things easier. When I got to your shop I asked again why the price difference on a basic oil change? He told me "oh it's full synthetic". My response was that that isn't s basic oil change. He proceeded to tell me chryslers recommended oil was a full synthetic, which I'm sure it is. I said that we have never put full synthetic in that car and that your company should have a record of what we normally use...he said he had and saw that information. Why proceed with something more expensive when he has it in black and white if front of him? That's NOT basic. I feel scammed. I feel taken advantage of. I feel like he should have drained that oil out and given me what he saw we get every time from your company. My son told me that your manager told him that, and I quote, "required full synthetic". Do they require it or do they recommend it? Your manager had a nice play on words for my child. After I paid this young man we let him know how we felt scammed and how we've been a long time customer and this has NEVER happened...all he said was okay. Over and over after everything we said all he would say is "okay". I told him we were not going to use Uncle eds again and all he said was "okay" Totally frustrating. I sure would love to know what is going to be done about this. I'm beyond frustrated.
Shelby – Waterford, MI 8/20/2015
With this being my first car and my first oil change, i didnt know what to expect but Dalton, Joshua, and Matthew were friendly and helpful. Thanks, i will definitely be coming back. :)
Soave – Detroit, MI 8/16/2015
Alex and Dariel were courteous and professional. It was evident that alex's managerial style was appreciated by Dariel, who apparently had not previously serviced a Range Rover. I would happily permit them to service my car in the future.
Juli – Waterford, MI 8/15/2015
Alex & Josh are great employees! They always take care of my concerns & needs. They are an example of their Supervisors, so great job everyone! You can have the best company big or small, but if you don't have service, you don't have a company. Uncle Ed's Oil Change Waterford is a great exanmple of great service and they always take care of me when I come in for other things that are not Oil Change related. Thank you guys! See you soon!
Dave – Waterford, MI 8/12/2015
Yuliya – Commerce Twp, MI 8/10/2015
The technicians were very professional and non-intrusive - did exactly what I came there for.
Ashley – Waterford, MI 7/31/2015
Both gentleman assisting with my baby aka vehicle were very professional. Those guys are awesome I believe both of their names started with a "D" like Dalan or something that favors that. They gave me my invoice with their names on it but I don't have it in front of me but I will say I will be a return customer indeed.
Kathy – Waterford, MI 7/25/2015
my inv says my windshield was washed by hand - um no it wasn't
my inv says windshield washer solvent was topped off - no it wasn't
I gave $10 tip to go towards a pizza for them only to find they said things they didn't do - I am wondering if they did anything eles - chose 44.00 oil change and it came to 60.00 - will never go there again.
Zachary – Waterford, MI 7/20/2015
Service was Great!
On the other hand, your prices are terrible! Going to my dealership, I pay half the price, if not less, for the exact same service and product! I would not recommend your shop to anyone for that reason alone. If you become more reasonable with your prices without offering cupons,I might come back and recommend your service.
Shirl – Waterford, MI 7/13/2015
I have been going to the M-59 Uncle Ed's for over three years. Every time I've
been there I have received excellent service with a smile, friendly conversation, with an explanation of service as well as needed service. Dalton the manager and Joshua H the tech both answer all question I asked and displayed utmost respect. I will continue to have my vehicle service at this wonderful location. EVERYONE AT THIS LOCATION IS ABSOLUTELY AWESOME!!!!!!! Thank you all for making this location a great place to go too.
Frank – Waterford, MI 7/13/2015
Keep doing what you are doing at this location. It worked for me. I have been in retail for over 44 years. This was a well run customer friendly store.
Brian – Waterford, MI 7/13/2015
Dalton and Josh did a great job. Friendly and professional! Always refer my friends here.
Rebecca – Waterford, MI 7/10/2015
Great service! Guys were all extremely polite and professional!!!!
Marie – White Lake, MI 7/7/2015
Windshield wasn't washed. Tire pressure wasn't checked. Over all good experience
Roger – Bloomfield Township, MI 7/7/2015
Robert – Waterford, MI 6/27/2015
Anthony – Highland, MI 6/26/2015
Randall – Waterford, MI 6/24/2015
Tyler is a great guy -- always professional, thorough, and with awesome people skills. You're lucky to have him.
Randall – West Bloomfield, MI 6/24/2015
Great service. you have Mobil 1
Patricia – Highland, MI 6/6/2015
They would not accept my 20% off coupon even though it had not expired. They said you had to spend $175 now instead of $150 (which was on my coupon) to get the 20% off. Regardless of how good the service is, they should have honored my coupon.
Terri – West Bloomfield, MI 6/6/2015
I go to one of two locations regularly, this one is closest to my home. I noticed a whole new staff this time. I had to ask them to check my tires, and they never washed the windshield.
John – Waterford, MI 6/5/2015
You have been taking care of my vehicles for the last 10 years, great service!!!!
Samantha – Waterford, MI 6/2/2015
Dalton & his team were great in customer service and providng me and my daughter with all of the information and needs my daughter's truck needed. We have been coming to this Uncle Ed's Oil Change for over 10 years. I appreciate the help, assistance and friendly customer service I always get here.
Catherine – Ortonville, MI 5/30/2015
I've been to two shops in my life and both times I've never experienced such over-the-top enthusiasts that made me feel more than welcome to bring my vehicle there :-)
Carla – Clarkston, MI 5/26/2015
We had to wait almost 15 minutes before we could be serviced. They were very under staffed.
Mary Anne – Waterford, MI 5/22/2015
Very professional and courteous!
Amanda – White Lake, MI 5/21/2015
Service for an oil change took 45 minutes. There was only one other car in the bay next to
Scott – W Bloomfield, MI 5/16/2015
consistent, efficient, quick and great service.
Nichole – Waterford, MI 5/14/2015
Matt was the one who worked on my car for me and he could not have been more helpful! He actually taught me things to look for if I have a problem, and helped me out financially as well with 10.00 off. He was extremely pleasant and helpful during my visit.
Renata – Lake Orion, MI 5/13/2015
They said they were going to wash my windshield and never did
Jeremiah – Waterford, MI 5/9/2015
Great experience, will come again! Dalton, Tyler and Lawrence were professional and friendly.
Heidi – Waterford, MI 5/1/2015
Able to use my coupon. This was important to me
Jamie – Oakland, MI 4/29/2015
Always wonderful with the service and respect from employees.
Todd – Waterford, MI 4/20/2015
Stoped to give Uncle Ed's a try cause I pass it everyday, now cause of the way above service I would go out of my way to go to Uncle Ed's.
Jennifer – Commerce Twp, MI 4/15/2015
Very helpful, knowledgeable, and friendly. My service was super fast and they went above and beyond to help me out. Really didn't expect so many services just coming in for an oil change, and it was really nice. Definitely much more than you average oil change shop.
Jay – Waterford, MI 4/6/2015
Wont be bringing any nice vehicles there again.
Aaron – W Bloomfield, MI 4/6/2015
Excellent service. Service was quick and thorough.
Joel – Waterford, MI 3/23/2015
way to expensive for just an oil change-- will not come back
Amir – Waterford, MI 3/18/2015
very satisfied with the service
Kelly – Waterford, MI 3/14/2015
The manager, Dalton and his staff were awesome. They explained all the steps and kept me updated on cost of service. I will definitely come back to this location.
Nancy – Marshall, MI 3/13/2015
The service at this location was friendly and knowledgeable like all Uncle Ed's locations. The guys did spill radiator fluid on my engine and then washed down my engine but weren't very forthcoming about this issue...I didn't know until I saw steam rising off of the engine which I thought was smoke. They told me what happened when I jumped out of my car in a bit of a panic. I understand things happen but it's always best to tell the customer what's going on; that is typically part of the Uncle Ed's culture. I'll definitely continue to be an Uncle Ed's customer but I'll probably stick to my beloved Battle Creek location going forward.
Jon – Waterford, MI 3/13/2015
Both Dalton and Donald were very friendly, professional and polite. There was no high pressure sales which is always very nice. Dalton was very detailed which helped me make important decisions about how I wanted to handle my care service. I greatly appreciate the time and detail they spent with me and my car. Because of this level of service, we take all our family vehicles here ONLY. Thanks again Dalton and Donald !! GREAT JOB !!!
Colleen – Waterford, MI 3/6/2015
This was the best service I have ever received at this location. My service was completed in 20 minutes and I wasn't pressured into buying more. These 2 employees should be recognized for their professionalism and team work.
Jessica – Waterford, MI 3/1/2015
Very friendly people working there
Lisa – White Lake, MI 3/1/2015
Absolutely wonderful service. Tyler P. and Donald M. went above and beyond. Despite a frustrating situation, my battery gave out during the oil change. They hunted me down a battery and replaced a faulty terminal. Tyler was extremely friendly, knowledgeable, professional, kind and fixed the problem:) I am so so very happy it happened at Uncle Ed's while these two angels were on duty!!!
Laura – Waterford, MI 3/1/2015
Waited about a half hour to be brought in, temp outside 7 degrees. wasnt told about rewards option until had already filled out tablet questions, could have saved anoter 5 dollars and 20 next visit. would have appreciated if the tech would have given that discount to me and went back and signed me up for awards. info on tablet had aok.com instead of aol.com and was informed if that had been entered correctly by the staff, i would have recieved a 20 dollar coupon in my email that i could have used on this oil change....
Ann – Waterford, MI 2/28/2015
It was very slow.
Carson – Rochester Hls, MI 2/28/2015
Tyler and Matt were very nice, knowledgable and friendly.
Mitchell – Waterford, MI 2/27/2015
Guys are doing a great job!
Monica – Waterford, MI 2/26/2015
The service attendant was very courteous and smiled the whole time I was there. Offered different items that may be needed for my vehicle without being pushy.
Roxanne – Waterford, MI 2/24/2015
Originally going for oil change. Male person inform me I could use a Engine Cleaning and he could give me 50% off the price. Asked how much for cleaning. he said 99.99. So I said 50.00 plus oil change charge. Then he said well not actually 50% around that.I can't figure off the top of my head. I was trying to figure it out on my calculator and he was saying it would be about 41.35 for the whole price and $10.00 rebate. The total came to 128.98 Then he said it is 20% plus $10.00 rebate. I told him to go ahead even though he wasn't sure. So I would say that 20% is a big difference from 50%. I have used your company for years. I'm not a very happy customer right now. Sincerely yours Roxanne
Dave – Waterford, MI 2/23/2015
Tyler and Donald were very courteous and helpful. They said what could be done and asked if the service was desired without being pushy. They presented themselves to be happy to have an opportunity to serve. I would come back based on their performance and courtesy. One more thing of note: I came within 10 minutes of closing time and they assured me that anytime they could help is the best time to come. Thank you Tyler and Donald for a great (Model also was there and was just as courteous).
Anne – White Lake, MI 2/17/2015
Dalton & Jeremy were very polite, knowledgeable and extremely helpful. It is nice to be able to go somewhere for auto care and feel you can trust the employees! Thank you for your help.
Claudia – Brighton, MI 2/12/2015
Exceptional service by Terry and Mondel!! I would recommend this location 100%
Sherry – Waterford, MI 2/11/2015
Very courteous staff.
Tania – Waterford, MI 1/31/2015
KYLE AND BRANDON BOTH HAD GREAT PERSONALITIES!! THEY BOTH WERE VERY NICE, FRIENDLY, AND VERY HELPFUL! THEY BOTH KNOW THEIR JOBS VERY WELL!!! I APPRECIATE THEM AND I WOULD LIKE SOMEONE TO ACKNOWLEDGE THEM AND POSSIBLE A RAISE IN THE FUTURE!! THANK YOU, KEX & TANIA
Derek – Keego Harbor, MI 12/30/1899
Scott – Orchard Lake, MI 12/30/1899
Jessica is great