Nick – Rochester Hls, MI 11/20/2018
Great service
Gregory – Troy, MI 11/17/2018
Nice and Friendly
Robert – Sterling Hts, MI 11/15/2018
Great service keep it up
Ian – No, MI 11/9/2018
Jacob and mike were great
Jeffrey – Sterling Hts, MI 11/5/2018
I came to have a headlight lamp replaced that I got from you less than three months ago. I expected this to be a warranty repair. Instead I was charged $33.91.
Griffin – Royal Oak, MI 11/5/2018
Very Friendly guys here! Will be back!
Normen – Sterling Hts, MI 11/3/2018
Staff on duty were extremely helpful and I couldn't have asked for better service. Definitely coming back.
Deborah – Madison Hts, MI 11/2/2018
Jacob and Andrew were great. Friendly, helpful and HONEST. Issue with car and oil change couldn’t be completed today. I appreciated the honesty.
Tina – Warren, MI 10/29/2018
Colin was polite and professional while explaining the services recommended for my vehicle.
Mohammed – Troy, MI 10/21/2018
Your price is too high. Not providing incentives for repeat or long term loyal customers. Not happy with your price.
Ryan – 0, MI 10/12/2018
Great job
Aaron – Sterling Hts, MI 10/11/2018
Jacob and Zack gave me excellent customer service. I come to this location because of the staff here.
Sophia – Sterling Heights, MI 10/3/2018
Very kind workers, 5 star service. It wasn't as fast as I thought, but that was because they wanted to make sure I was safe by doing the check under the hood. Will be returning for my next oil change here!
Ryan – TROY, MI 9/27/2018
The canned information provided is misleading and frustrating?
A fluid change is recommended for your transmission every 30k. No it’s not it is recommended every 100k. Per the manufacturer.
Your oil is dark indicating the engine is dirty! NO, soot from combustion darkens the oil. Only oil testing can indicate it is dirty.
Danai – Southfield, MI 9/26/2018
I thought the technician and manager (Kyle and Zachary) were awesome. They provided excellent service although I didn't receive my windshield washing, they did everything else wonderfully well!
Craig – Troy, MI 9/8/2018
Very good service and Jacob was very thorough
D – Saint Louis, MI 9/7/2018
Andrew and Zach were very professional and helped me get my fluids topped off and make sure my car was good to go!
Ina – Troy, MI 9/4/2018
Very convenient and easy
Jason – Madison Hts, MI 8/20/2018
Always a pleasure visiting this location
Jason – MADISON HEIGHTS , MI 8/20/2018
Best Uncle Eds location
Jason – Madison Hts, MI 8/20/2018
Great service every time
Jason – Madison Hts, MI 8/20/2018
Tim is always a huge help
Gary – Sterling Hts, MI 8/18/2018
I was in and out in less than 25min with no waiting
Jason – Madison Hts, MI 8/17/2018
Tim is the best employee of Uncle Ed's that I've had the pleasure of dealing with. Very helpful, friendly and knowledgeable. A++
Brian – Hazel Park, MI 8/14/2018
Tim's awsome
Brian – Hazel Park, MI 7/31/2018
Never been here but Tim was friendly and fast
Thomas – Sterling Hts, MI 7/31/2018
Great workers!
Amanda – Sterling Hts, MI 7/31/2018
Great job!
Ariana – Madison Hts, MI 7/28/2018
Tim and Kyle were both very professional and friendly. They made me feel comfortable as they recommended services and were quick and efficient. I feel welcome every time I stop in the store and know Im getrinf the best service.
Emily – Sterling Hts, MI 7/27/2018
Service was a little pricey (even more than I expected it to be). But the friendliness of the staff was top notch.
Mona – Madison Hts, MI 7/26/2018
Tim (Manager) was very friendly and personable. Zachary (Utility/Lower Tech) was very helpful. He let me know my windshield wipers were coming apart. He recommended they be replaced, once I saw them I had to agree. I'm taking a long drive up north so it was important to have my car in tip top shape. They went over it with a "fine tooth comb". They were wonderful.
Kara – Sterling Hts, MI 7/26/2018
Everything is great :)
Shirlee – Sterling Hts, MI 7/17/2018
I love the friendly atmosphere.
Richard – Clarkston, MI 7/12/2018
Everything was fine
Joe – Madison Hts, MI 7/2/2018
Not applicable.
Service was commendable.
Kevin – Troy, MI 6/21/2018
Good job
Nicole – Bloomfld Hls, MI 6/14/2018
Tim was excellent! He took the time to explain to me what my car actually needed immediately vs what things could wait a little longer. As someone who is pretty clueless about what cars need I really appreciated his patience & willingness to help me make the best purchases to take care of my car in a way that wasn't overwhelming! Will definitely be returning to this location.
Toni – Troy, MI 6/14/2018
I appreciate their customer service attitude, it's great.
Nancy – Sterling Hts, MI 6/9/2018
I go to Uncle Ed's because of the convenience of the location to my house.
Dale – Sterling Hts, MI 5/26/2018
All good here. Fast and easy
Dy – Troy, MI 5/14/2018
i have never had any issues with service and trust that my vehicle is being worked on properly.
Michael – Troy, MI 5/4/2018
The team took great care of by vehicle!
Mark – Troy, MI 4/20/2018
The staff is very friendly, thorough and efficient.
Joe – Sterling Heights, MI 4/15/2018
Devon G. and Zachary B. were top-notch.
This was my first time at this UE location, and I will be returning.
Nancy – Troy, MI 4/14/2018
No additional feedback, everything was great! The customer service is amazing! Everyone who worked there was in a great mood, and very nice!!
Rachel – Troy, MI 4/13/2018
The staff was friendly and went above and beyond to make sure my car got all services it needed.
Denis – Troy, MI 4/7/2018
Tim was very accommodating. He answered any questions I had efficiently and honestly
Jessica – Portage, MI 4/3/2018
Thank you to my wonderful and friendly service team!
Rosemarie – Shelby Township, MI 4/3/2018
The manager, Tim, was extremely friendly and helpful. He even helped me find the source of the ticking noise in my engine (a solenoid).
Ashley – Three Oaks, MI 4/2/2018
Timothy and Zach were timely and worked diligently. Timothy was extremely kind and informative. I received great service today!
Clair – Cottrellville, MI 3/27/2018
GREAT EXPERIENCE!
Betsy – Oxford, MI 3/26/2018
Completely robbed. $80.00 for a regular oil change. Told me i had an oil leak. Took car to mechanic the next day and i dont. The guy told me as i was leaving that uncle eds was the most expensive in michigan. My mechanic also told me they charged me for a part they supposedly took off to access the oil and they didn't. And didn't have to. I will never go back and never recommend
Josh – Troy, MI 3/22/2018
Keep up the good work
Adam – Sterling Heights, MI 3/21/2018
Tim and his crew always do an awesome job!
Jeffrey – Sterling Heights, MI 3/7/2018
To be or not to be. That is the question.
Daniel – Troy, MI 3/6/2018
The manager Tim is doing great work over there, and he's giving his employees the correct training to do the job.
Kevin – Sterling Hts, MI 3/1/2018
Very energetic and friendly staff
Luis – Troy, MI 2/20/2018
Top notch service. Manager explained all my option with great detail.
John – Troy, MI 2/13/2018
Professional service.
Dennis – Warren, MI 2/9/2018
The manager Tim was very pleasant/helpful an Technician zach was very helpful they took care of everything I needed an service was completed with excellent care.
Clair – Cottrellville, MI 2/5/2018
The manager and his assistant were very nice! Will definitely be back!!
Kent – Sterling Heights, MI 1/27/2018
Guys did a great job. There were multiple cars being serviced by 2 employees so it took a liitle longer but it was understandable. No issues. I'll be back.
Catherine – Troy, MI 1/26/2018
They were super quick and awesome!
Brad – TROY, MI 1/24/2018
Both young men were polite and helpful. Some oil-change works are not at all trustworthy. These young college students were trustworthy. They wanted to do the best job they could do.
Jeffrey – Sterling Heights, MI 1/23/2018
Now I remember why the answer to the ultimate question of life the universe and everything is 42.
Candace – Harrison Twp, MI 1/9/2018
Very good service
Steven – Sterling Hts, MI 1/8/2018
Staff was friendly, I'm not used to service people being so friendly. It was nice.
Cynthia & Chris – Troy, MI 1/4/2018
I love this Uncle Ed's! Service is always excellent. Today I was in a hurry and let them know as soon as I pulled up. Tim helped me out by communicating this to everyone working on my car. He kept a super positive attitude and was still thorough with my oil change and vehicle and customer care. The manager also came out to greet me. Everyone was in a good mood. Great job guys and keep up the good work!
Thanks,
Cindy from Troy, MI
Montana – Clinton Twp, MI 1/2/2018
Very efficient and the guy training was super nice, good eye contact, explanatory, patient and friendly. Will be back again for another oil change when the time comes
Michelle – Bloomfield Hills, MI 12/31/2017
Great service. Super fast.
Angel – Sterling Heights, MI 12/30/2017
The service was quick and the staff was super nice.
Devin – Troy, MI 12/26/2017
I enjoy the service at Uncle Ed's but always wish it weren't so expensive.
Seth – Sterling Hts, MI 12/20/2017
Today was the first time I had visited this location to get my vehicle services and was very happy with the workmanship and the pleasant attitude of the service technicians. The manager introduced himself, the tech's were very knowledgeable, and courteous. I was very satisfied with my visit and will be returning to this location for all my vehicles, and the needs associated with those vehicles. Keep up the great work, very satisfied customer.
DEBBIE – Shelby Township, MI 12/18/2017
I pulled in to have my tire pressure checked. These guys were awesome...they checked my oil, topped off my washer fluid and filled my tires. They were quick and methodical.
Great service once again!
Todd – Sterling Heights, MI 12/14/2017
Great service
Mark – Troy, MI 12/14/2017
Great friendly experience
Darlenene – Troy, MI 12/12/2017
I came in because I broke a piece on my wiper blades and needed new one and I needed some air in my tire and also I have a slight oil leak so i know I probably need a quart of oil . Timothy the Manager and Devon the Tech were very professional and were so helpful to me .
Jason – Detroit, MI 12/12/2017
Great service
Paul – Saint Johns, MI 12/11/2017
To high priced and a little pushy
Nancy – Sterling Heights, MI 12/9/2017
Thank you
Alex – Saint Clair Shores, MI 12/6/2017
No additional feedback available.
Tom – Rochester Hls, MI 11/22/2017
The only reason the speed score is low was really not the fault of the employees. They had to remove the wheel well to get to the headlight they changed. They were great about explaining what they were doing.
Emily – Keego Harbor, MI 11/13/2017
I came in for air for my tires and also got a filter. Great service as always!
Jerry – Romeo, MI 11/1/2017
UE is a bit pricier than my usual oil change place, which is why I rated my likelihood to return at 75%. The service was great, otherwise.
Christopher – Sterling Heights, MI 10/28/2017
Don't change anything, you guys rock!!!
John – Detroit, MI 10/25/2017
Service was fantastic!
Steven – Auburn Hills, MI 10/9/2017
The best
Emily – Keego Harbor, MI 10/6/2017
The visit was fast and the crew was excellent.
Tom – Sterling Heights, MI 10/5/2017
I was due for an oil change for the past couple weeks but had been unable to take time during the day to come in for service. Also, working extra hours prevented me from coming in before close. However, this day I was driving past the shoppe at closing time (7 PM) and saw the doors were still open and an employee was standing ready for a customer. As I turned into the parking lot, Angel (Asst. Mgr) saw me coming and they were ready to work. Even though I came in for service at close, they were eager to work and seemed sincerely happy to take car of my car's needs. They were professional and friendly. I was impressed with them. Thanks for being there and the great service!
Deb – Troy, MI 9/29/2017
i drive past two other Ed's to this location, as they are super nice and excel at great customer service.
Maria – Troy, MI 9/25/2017
Timothy D and Angel M were both very helpful and super friendly!
Jennifer – Rochester Hls, MI 9/21/2017
This was one of the best customer service experiences I've ever had. If I could, I'd come for an oil change every day! I will be recommending Uncle Ed's to everyone I know.
Anitha – Sterling Heights, MI 9/19/2017
They did a good job.
Jeffrey – Sterling Heights, MI 9/14/2017
The answer to the question of life, the universe and everything is 42.
Kevin – Troy, MI 9/7/2017
everyone was very informative
Taylor – Shelby Township, MI 8/26/2017
Don't ask so many times about other services. I don't want any of them just an oil change.
Steven – Auburn Hills, MI 8/22/2017
Tomothy D was amazing and helpful
Bob – Madison Hts, MI 8/19/2017
Simply a good crew and a nice guy's
Ryan – Oxford, MI 8/15/2017
Very good service. Completely Satisfied.
Cassandra – Romeo, MI 8/11/2017
Staff was friendly and helpful
Kristine – Sterling Hts, MI 8/9/2017
Amgel M was amazing!! This was the best oil change experience ever. They were so professional yet very personable. Even with it being expensive, it is well worth it for the job they do. No unnecessary BS saled.
Jason – Montgomery, MI 8/3/2017
Very efficient
Steve – Clinton Township, MI 7/20/2017
I felt very bad for your employees because it was uncomfortably warm in the garage. It was 93 degrees yesterday and all they had was a fan blowing. I realize that with the doors open, air conditioning may not be an option, but I was also extremely warm while sitting in my vehicle.
Just an observation, this is not a big complaint and I don't need to be called or to discuss it further. Just feeling sorry for your guys.
Thanks
Kelly – Troy, MI 7/12/2017
Good work all around
Mark – Troy, MI 7/8/2017
good value, fast and easy service
William – Machesney Pk, MI 6/27/2017
Good and fast
Matt – Clinton Twp, MI 6/24/2017
Great job, and great people
Nancy – Sterling Heights, MI 6/20/2017
Everything was great however I do have one criticism. I found the music playing in the shop to be distracting while the manager was trying to explain everything during my visit. I don't mind music playing during my visit but this time it seemed louder than usual.
Mona – Madison Hts, MI 6/16/2017
The staff was wonderful, very polite and explained to me what they were doing. They made suggestions or told me that there were certain things that were in great shape. I was very impressed with the manager, he was very polite and respectful. My two grandson's were in the car and they were hot and sweaty, the manager had one of the guys bring out a fan to cool them down, he even offered to get them something​to drink from the office. I was dreading to have to go but they actually made it a very pleasant experience. I didn't feel pressured into buying something that I didn't need or anything. All in all, I will be returning and recommending them to others.
James – Troy, MI 6/9/2017
Just a quick note about the speed. Apparently a car that pulled in before me needed some extra help. I was informed there would be a delay of about 15 min and asked if I wanted to wait. The delay was less than 10 min and I'm glad I waited.
Brian – Dimondale, MI 6/6/2017
Very helpful
George – Shelby Twp, MI 6/6/2017
No additional feedback.
Amanda – An, MI 5/27/2017
Great service
Brenna – Madison Heights, MI 5/26/2017
My experience here was awesome. Everyone was beyond helpful and very welcoming. I'll be back!
Kenyon – Sterling Heights, MI 5/25/2017
I like to be able to combine discounts.
Kenyon – Sterling Heights, MI 5/25/2017
Liked the buy one get one at half price deal.
Eric – Troy, MI 5/20/2017
I love uncle Ed service
Adam – Shelby Twp, MI 5/16/2017
Super staff very knowledgeably love theses guys i will be back
Christopher – Sterling Hts, MI 4/25/2017
Manager and tech on staff A1 job
John – Sterling Heights, MI 4/22/2017
Had issues with the points program. Didn't get my credit from last visit.
LaFaye – Troy, MI 4/22/2017
Offer 20 off the second oil change when you prepay for the next oil change.
Susan – Sterling Heights, MI 4/22/2017
All was fine.
Michael – Warren, MI 4/17/2017
These guys did a great job. .if I went to dealership I would still be there. .and losing pay..
Beth – Clinton Township, MI 4/15/2017
Extremely friendly!
Drake – Sterling Heights, MI 4/14/2017
Great job with the manager tim and his assistant mike
Brian – Troy, MI 4/14/2017
very fast and friendly
Jamie – Troy, MI 4/7/2017
They were very nice
Emily – Keego Harbor, MI 4/7/2017
Grant is a great UT. The team performed everything wonderful and was super fast. Also they were super friendly.
Ervon – Sterling Hts, MI 4/7/2017
Ervon and Angel are awesome, they are very polite , very respectful, very welcoming, and have great team work I will be visiting again
Jeremy – Sterling Hts, MI 4/6/2017
I talked to my tech about Motor Trend On-demand. Get your employees a subscription. For car people, it's a great talking point and builds brand loyalty.
Constance – Shelby Twp, MI 3/30/2017
Excellent service! I will most DEFINITELY recommend this location.
Robert – West Bloomfield, MI 3/28/2017
no thank you
Jeff – Warren, MI 3/27/2017
Quick, courteous, and thorough service. I was also impressed by the professionalism at this location. All employees treat each other with the utmost respect here and this makes it an even more pleasant experience. We will be back to this location!
Kenyon – Sterling Hts, MI 3/25/2017
Fast and courteous
Cindi – Bloomfld Hls, MI 3/22/2017
Excellent customer service.
Gregory – Troy, MI 3/21/2017
All went Great as I find it usually does with Uncle Ed's. It is the only place I trust my vehicles to
Eric – Bloomfld Hls, MI 3/20/2017
I don't see how an oil change "with only a plug" (not sure what that means) but I think it was the most basic oil change you could get, could POSSIBLY cost $120.00.
The staff was great, but I will never go to uncle eds again do to the charge
Sarah – Sterling Heights, MI 3/17/2017
Very friendly and understanding
Tilla – Troy, MI 3/8/2017
Tim and his assistant were extremely accommodating
Cynthia – Troy, MI 3/7/2017
Every time I go to this Uncle Eds, everyone is very consistently friendly. The service here is excellent, even if I just need a light replaced or a low tire that needs air. The shop banter is high energy and everyone is focused on the job. I'm super impressed with the customer service here, and I have been for a long time.
Ariana – Madison Hts, MI 2/25/2017
The manager was very knowledgable, kind and helpful. The staff all took very good care of us and got me in and out a lot quicker than anticipated with both an engine cleaning and oil change.
Alexander – Detroit, MI 2/25/2017
One of the most important reasons that I keep coming back to Uncle Ed's is that you guys generally do not try to sell me things that I do not need. However, that seems to be changing over the last few times. So please please keep the honesty, I understand the business pressure behind it, but it is not worth it if you lose customers because of it.
Dana – Romeo, MI 2/23/2017
The technicians did not go through checking my headlights, turn signals, brake lights, etc. Otherwise, the service was great.
Dalia – Troy, MI 2/17/2017
Great service.
Candice – Sterling Hts, MI 2/10/2017
The people here are great. They even gave me and my girls a red flower each because it's the week of Valentines Day. I absolutely love the service , music , and everything they do here.
James – Troy, MI 2/9/2017
The team of Mark C., Micheal D., and Colin G., offered excellent professional service in changing the oil and providing all the amenities that Uncle Ed's has to offer! I am always impressed with this specific location crew, which is why my wife and I continually patronize this particular unit! They are always friendly, efficient and looking out for our best interest! It is a pleasure knowing that we are in the best hands!
Sarah – Clinton Twp, MI 2/8/2017
Outstanding service! The manager is great!
Mark – Troy, MI 2/3/2017
Service was friendly and fast.
Tim – Sterling Hts, MI 1/30/2017
Great service
Knight – Troy, MI 1/29/2017
Micheal D. and Grant H. were very knowledgeable and worked like a great tag team. I felt like every thing they were doing was like they had done it for a long time. It's easy to tell when you don't have to worry.
I would like to have who ever reads this to tell them Thanks.
Ragu – Troy, MI 1/21/2017
Good service
Randy – Troy, MI 1/19/2017
Kinda Pricey
Richard – Sterling Hts, MI 1/7/2017
I was very satisfied to come to Uncle Ed's
Susan – Sterling Hts, MI 1/3/2017
The crew did a great job this visit. There was an issue with my windshield wiper fluid (not squirting). They attempted to find the problem and when unsuccessful made good suggestions for further resolution. I was also able to use two coupons together on the same day of service, so I was glad to see that my question about that on a previous survey was addressed and honored.
Renee – Shelby Twp, MI 12/30/2016
Very fast and easy
Bonnie – Sterling Hts, MI 12/29/2016
The service technician and manager were friendly.
Susan – Sterling Hts, MI 12/27/2016
The fact that I could not use the $5.00 coupon (parts purchased) to pay for the air filter in conjunction with the oil change coupon is somewhat ridiculous. If I would have used the oil change coupon today and return to Uncle Ed's tomorrow and but the air filter, I could have used the $5.00 coupon, so what is the difference. It just seems like an inconvenience to the customer to have to make an extra visit just so that I can utilize both coupons for the same vehicle.
Paul – Center Line, MI 12/22/2016
Very friendly staff and informative, good morale, and not pushy.
Silvia – Sterling Hts, MI 12/22/2016
I will never go anywhere else!
Jennifer – Norton Shores, MI 12/19/2016
I brought in an Audi knowing that they can be very different from other cars. The assistant manager on working that day was very knowledgeable and reassuring that he knew what he was doing in spite of the goofy German engineering :)
Brian – Madison Hts, MI 12/19/2016
10 out of 10. Friendly service
Charlie – Bloomfld Hls, MI 12/16/2016
They didn't check my lights and they didn't show my filter. I think usually they do that and I wanted to see how it looks.
James – Troy, MI 12/12/2016
Keep up the good work.
Ginny – Sterling Hts, MI 12/2/2016
All the sales pitches and trying me to add on many extras to a car that is only 5 months old was annoying.
Nataly – Sterling Hts, MI 11/22/2016
Great service from employees, however it was Expensive!
Zarko – Sterling Hts, MI 11/20/2016
Good service
Elizabeth – Sterling Hts, MI 11/9/2016
Excellent customer service!
Daniel – Warren, MI 10/31/2016
Wasn't offered a windshield wash. Other than that, just the time spent there was a little longer than expected. Service was nice and friendly and would definitely return in the future!
Devin – Troy, MI 10/28/2016
Everything went good
Carlos – Troy, MI 10/12/2016
Not all Uncle Ed's has tire rotation service, the store I go to all the time should have one.
Catherine – Sterling Hts, MI 10/10/2016
Good job
Knight – Troy, MI 10/1/2016
The service I value most is the knowledge of the crew and managers, and indispensable to me is the history of the vehicle maintenance. Thank you for your knowledgeable crew. See you in 3000 miles.
Lisa – Sterling Hts, MI 9/30/2016
I was not able to arrive at Uncle Ed's for a headlamp change until about 6:15 pm. It is very difficult to change the headlamp on my 2009 Ford Focus, and Asst. Manager Chris, as well as Mike, worked at it until it was complete, despite the fact that they worked past their closing time. I was extremely thankful to them, for going over and above for me. They were professional and friendly the entire time!
Gina – Plymouth, MI 9/29/2016
Great staff!!! Very polite. Explained things in a way I could understand. I didn't feel they were trying to sell me unnecessary services.
Mohammed – Troy, MI 9/25/2016
Not all coupons are available online. Price needs to be more competitive to continue the service.
Shammi – Sterling Hts, MI 9/24/2016
Technician (Ed) and CSA (Mark) were very polite, friendly and helpful. This kind of good service is awesome to see - will definitely be coming back.
Steve – Sterling Hts, MI 9/17/2016
Guys were a little slower than the normal team, but they did a good job.
Susan – Sterling Hts, MI 9/17/2016
All was fine.
Chris – Troy, MI 9/11/2016
Literally, such a dank visit. Like, so radical my dude. 11/10 would visit again. Employees were super memers, top quality swagologists. Absolutely fan-f*cking-tastic service. Angel was a legendary Service Advisor. Top notch hombré right there. Mark is a cool dude too. Overall, I would swiggity swag my way back into the bay for anotha oil change.
Marylin – Sterling Hts, MI 9/8/2016
Great first visit!
Anje – Troy, MI 9/7/2016
Have the staff remember all steps and have the manager/their boss double check their work.
Patrick – Paw Paw, MI 8/15/2016
Another satisfied visit. Keep up the great customer service!
John – Sterling Heights, MI 8/13/2016
No additional feedback
Susan – Sterling Hts, MI 8/5/2016
This was my first return visit to Uncle Ed's in over a year. I was so dissatisfied with the 14 mile & Van Dyke location (manager never returned my call/complaint) that I went to other oil change shops. I am hopeful that this new location at 16 & Dequindre will prove to be a good choice.
Patrick – Sterling Hts, MI 7/26/2016
Very good
Daniel – Sterling Hts, MI 7/15/2016
The assistant manager was very helpful, knowledgeable and professional. Honestly the whole crew worked together like a well oiled machine. Not only will I continue to keep coming back but I recommend this location to all my friends and family.
Joanne – Sterling Hts, MI 7/7/2016
too much selling of products and services. I am getting saturated with that
Hannah – Sterling Heights , MI 6/29/2016
Great service
Deanna – Sterling Heights, MI 6/20/2016
No comment
David – Sterling Hts, MI 6/18/2016
Service was excellent. No negative feedback to offer.
James – Troy, MI 6/16/2016
Felt like I was in the middle of the pit stop at Indianapolis.
Candice – Sterling Hts, MI 6/12/2016
They are so nice at this location .
Catherine – Troy, MI 6/9/2016
Convenient and no waiting was what I needed today.
Thomas – Shelby Twp, MI 6/8/2016
None comments regarding this visit.
Erika – Royal Oak, MI 6/4/2016
Appreciate safety check (lights, etc)
Ashley – Sterling Hts, MI 6/3/2016
I was very happy that I decided to come back to Ed's oil shoppe after a not so wonderful visit at another location. This shop is going to be my new go-to location. Nathan walked me through everything I needed for my vehicle and even listened to my concerns and complaints about my last visit and she assured me that I would not be treated the same way at his location. My car is running so much smoother now and I'm so relieved that he took the time to walk me through everything that he was doing and make sure I thoroughly understood why it was necessary.
Les – Madison Hts, MI 5/26/2016
was not told that i would be paying 49.00.I said i wanted the basic service like the other places do.I thought id be paying 17.00 -22.00 dollars.After work had already started the tech came over to the car and asked me to pick one of the services.To my surprise the cheapest was 45.00.If i would of been told this to start with i would of said forget it.I had to charge the service because at that point i didn't have that much cash on me.They need to tell people up front that they have a few choices to pick from so people can either say yes or no.ill never go there or any of these shops again.I felt taken advantaged of.
Peter – Madison Hts, MI 5/25/2016
good staff
Kent – Sterling Hts, MI 5/14/2016
Good Job!
Shanette – Troy, MI 5/12/2016
Mike Ryan and Nate are so Great I will be back and refer a friend
Steve – Sterling Hts, MI 5/10/2016
Very friendly staff
Robin – Macomb, MI 5/10/2016
great friendly service
Amir Jr – Troy, MI 5/7/2016
John is a great employee with great customer service.
Ragu – Troy, MI 5/6/2016
Very good service
Andrew – Sterling Hts, MI 5/4/2016
Always great service . Quick fast and done right.
Trudy – Sterling Hts, MI 5/3/2016
Oil change
Marcus – Center Line, MI 5/1/2016
I really like being told what will be needed in the future but not being pressured on an upsell while I'm there.
Michael – Troy, MI 5/1/2016
Good service
Khalid – Troy, MI 5/1/2016
Great service
Vicky – Clinton Twp, MI 4/30/2016
Friendly and detailed service! Quick and nice
Aaron – Sterling Hts, MI 4/23/2016
Great service and very informative.
Marvin – Sterling Heights , MI 4/20/2016
It was perfect and friendly
Samar – Sterling Hts, MI 4/16/2016
Yes,
Amazing personality and customer service from Mr. Brandon, M and Mr. Colin G.
I loved their team work and respecting customers in well maners.
Jill – Auburn Hills, MI 4/14/2016
Great service! Very professional!
Vojsava – Sterling Hts, MI 4/5/2016
Great service and timing!
Paris – Sterling Hts, MI 4/1/2016
the 3 guys who helped me were absolutely great. great customer service and very knowledgeable of the products and services.
Cindy – Mussey, MI 3/30/2016
Love the service here
Kira – Rochester Hls, MI 3/30/2016
Very friendly and helpful.
Diana – Sterling Heights, MI 3/29/2016
Very helpful and friendly. Nate was awesome!
Camille – Rochester, MI 3/28/2016
Great service!!
Anthony – Sterling Hts, MI 3/24/2016
Eric E and staff were great. Very nice and helpful.
Leah – Macomb, MI 3/23/2016
Nathan did great job
Samantha – Eastpointe, MI 3/22/2016
Did an amazing job!
Allen – Sterling Hts, MI 3/20/2016
None was good
Jenny – Portage, MI 3/19/2016
Nate did an excellent job servicing my vehicle. I needed a new battery he took the time to go and get me a battery as they did not have one in stock. Overall great experience.
Barbara – Sterling Heights, MI 3/13/2016
My Last visit I stopped in on my way home from work (downtown Detroit) so it was about 6:45pm. I let them know I knew it was near closing time and I could come back Saturday but Michael said absolutely not. "We are happy to take care of you now". Eric the Mgr. was new and introduced himself. He was friendly and professional and quickly agreed with Michael. They did not rush my service and since I rely on Michael for my complete car care He informed me of services that were due and although I tried to tell them that I could do it next oil change because of the time, they assured me it was not a problem and they would gladly do it now and not to worry about the time and they were happy to service my car. They serviced my car as they normally would regardless of the time, they didn't rush the service. That's why I continue to go to this location(for about 10 years now). I know I can count on Michael and the guys to take care of my car. That is sooooooo comforting to me. THANK YOU Michael and Eric for your exceptional service!!!
Samantha – Shelby Twp, MI 3/11/2016
Great friendly service.
Geoff – Farmingtn Hls, MI 3/9/2016
Oil change took close to 45 minutes. Told me about a leak and charged me for a sealer, however never saw them put it in. When questioned them about it they told me they did however could not produce the bottle to prove it. Being that it was taking so long I was constantly watching what they were doing as I was getting more and more frustrated with how long it took. So I paid for something that I am sure I did not get as well as the job appeared to be rushed even though it took close to 45 minutes. No sticker put on my windshield, I did not even sign for the credit card statement so not sure how this is going to get authorized for close to 100$ with no signature. There was no double checking the oil, they just closed the hood and said all set. I told them that I had not started the truck and no double check was done, so forced them to do that. Stated Battery was tested and it wasn't, states that transmission fluid checked but was not because this needs to be done while engine is running. the 3 times I have gone to an Uncle Ed's oil shoppe I have been very disappointed. 2 times here and 1 time in Pontiac.
Andrea – Troy, MI 3/8/2016
employees worked well together
James – Troy, MI 3/4/2016
Both Brandon and Ryan were great, very knowledgeable, professional and thorough. That gave me confidence in what they were saying and doing to the vehicle. Because of those two guys I will be bring my Jeep there next.
Martina – Troy, MI 3/2/2016
Great manager and associate. Great knowledge.
Donald – Chesterfield, MI 3/2/2016
I went in to have my headlight replaced on my 2012 Chevy Traverse. After watching the technician struggle for 20 minutes, I suggested that he replace it via the wheel well and not through the engine compartment. He was able to replace it through the wheel well after another 15 minutes. He then had to put the engine compartment back together which took another 20 minutes. The total time was nearly an hour. After the technician put the engine compartment back together, he had an extra clip. When I questioned him about it he told me it did not come from my vehicle. It was clear to me that he was looking for a spot for it but was unable to find where it belonged. He offered for me to inspect it but I take my car to the specialists and I would have no idea where it would go. I am concerned that there is a part that is not totally clipped in. This was a very bad experience and I am concerned that I will have problems with my vehicle in the future as a result.
Raelanda – Sterling Hts, MI 2/29/2016
I received excellent service!
Kia – Sterling Hts, MI 2/27/2016
I was quoted one price before the service was performed, then waited almost an hour for a simple oil changed after I was in the bay. Terrible service.
Kent – Sterling Heights, MI 2/22/2016
Great job as always.
Joseph – Rochester Hls, MI 2/16/2016
Only two people working in the shop. They did not know the difference between synthetic diesel oil and regular synthetic oil. Had to run next door to get the correct oil. Was charged $145 for the oil change.... these two were busting their behinds and overwhelmed as there were 4 cars in the bays (Eric and Shane). Was in the shop for 1 1/2 hours.
Samuel – Sterling Hts, MI 2/13/2016
Reduce your price and keep it as normal!
Keith – Troy, MI 2/9/2016
Both manager and tech were great
Jordan – Sterling Hts, MI 1/26/2016
John m and Shane b were so friendly, knowledgeable and professional. They took the time to explain everything and I really enjoyed my experience.Thank you!
April – Berkley, MI 1/22/2016
I had an excellent experience today. Both John and Eric were friendly and efficient. I even learned something new about the car that I have owned for more than 10 years, thanks to John. Amazing service and Eric deserves more than a penny raise! Great staff, I will return.
Marija – Sterling Hts, MI 1/12/2016
Had great service as always
Chris – Troy, MI 1/11/2016
all was good.
Chris – Royal Oak, MI 1/9/2016
John and Michael made the experience quick and professional. I was very impressed with the customer experience they provided. I will definitely be returning and recommending!
David – Troy, MI 1/9/2016
not any.
Angel – Sterling Heights, MI 1/8/2016
Great service
James – Troy, MI 1/7/2016
Service was excellent but I did notice they did not top off the windshield wiper fluid?
Gasim – Sterling Hts, MI 1/6/2016
The manager was not available but I answered yes anyways because I'm extremely satisfied with my experience at your store at that locations.
John R. is the name of the staff member that mainly communicated with me and did my service. He is knowledgable, friendly, and professional.
I took the time to do this survey to let you know how satisfied I am with my experience today and the encounter with John R. please give this guy a raise :)
Michael – Troy, MI 1/2/2016
great team
Mark – Troy, MI 12/26/2015
I find the overselling of extra services annoying....filters, wipers, etc
Jackie – Fraser, MI 12/22/2015
Being recently divorced, my ex-husband always took care of the vehicle maintenance and I was "lost" on where to go, so my ex had referred me to your store. I recently had my oil changed at the dealership and began hearing a noise when I would start the car. When I pulled in to your business I was greeted with a smiling "hello" from Eric. After I explained my situation, he introduced me to John R, the manager. John was EXTREMELY knowledgeable and after checking my fluid levels, he explained about "dry starts" and a product called TX-7. I felt confident in his explanation and description to try this product. It's been a few days and the noise is gone! Uncle Ed's should be proud to have team members of such high caliber. Kudos to ERIC and JOHN R! With their know-how and honesty, I will be back to see them EVERY time.
Sincerely,
Jackie Kelley
MICHAEL – TROY, MI 12/17/2015
The manager on duty, Joh r, and the utility technician, Michael D, confirmed that my vehicle did not need an oil change, but was overdue for a power steering cleaning and fluid change. Thank you for only selling the services needed!
Jay – Saint Clair Ahores, MI 12/5/2015
I drive out of my way to go to this location
Larry – Troy, MI 12/1/2015
always friendly no matter how busy. Always coupons available to save money
Anne – Troy, MI 11/29/2015
Always has the friendliest technicians!
Roslyn – Detroit, MI 11/25/2015
All the guys were very nice and friendly
Antoinette – Troy, MI 11/24/2015
All the worker's were very professional and friendly.
Tamond – Troy, MI 11/24/2015
The best customer service ever!!!!!! These guys are really nice and fast!
Scott – Madison Heights, MI 11/18/2015
Eric, Justin, and Shane were very courteous and helpful. I will definitely be back.
Linda – Port Huron, MI 11/16/2015
None plesee
Alan – Troy, MI 11/16/2015
The staff was super friendly and helpful
David – Sterling Heights, MI 11/15/2015
Received an oil change
Michael – Sterling Hts, MI 11/7/2015
I've been going to the Uncle Ed's location in Troy (store number 1125) for years. They have always provided top-notch service and I've never had a bad experience. At this point I wouldn't trust anybody else to service my vehicles.
Adam – Sterling Hts, MI 11/6/2015
These dudes were pretty dank.
Jeremy – Sterling Hts, MI 11/1/2015
Friendly fun staff
Diana – Hamtramck, MI 10/30/2015
Everything was great!
Ken – Sterling Hts, MI 10/24/2015
Your people were fast and efficient with service. They treated me politely and I will be back for future work.
Jim – Sterling Hts, MI 10/22/2015
John R and Luzion did a great job ! John R is always very knowledgeable and very helpful.
Tristan – Novi, MI 10/16/2015
John martian is a very helpful manager he is an asset to the company he is a great guy and very kind and helpful he helped me out a lot
Andrew – Clinton Twp, MI 10/15/2015
Great and nice staff
Magdiel – Troy, MI 10/13/2015
John was very informative and professional, thank you :)
Justin – Bingham Farms, MI 10/10/2015
The guys were awesome!
Catherine – Sterling Hts, MI 10/1/2015
Much better service with this manager. JOHN. R. He was ver g oof as wax Mateo
Mark – Troy, MI 9/24/2015
Service Tech was not familiar with equipment. He did not know what to use for lube job....grease gun versus automatic pump.
Michelle – Harrison Twp, MI 9/21/2015
The manager JR did a great job to get me in and out.
Daniel – Warren, MI 9/11/2015
thank you
Tanner – Harper Woods, MI 9/4/2015
you guys are a sure thing
Samuel – Sterling Hts, MI 9/4/2015
Everything looks good, expcept price!
Bruce – Sterling Hts, MI 9/3/2015
Great service every time. Manager John R. and Utility tech. Brandon L. We're great very helpful , quick, and knowledgable.
Dustin – Royal Oak, MI 8/18/2015
good services but need to slow down on asking me for every extra service you offer.
Tyler – Rochester Hls, MI 8/17/2015
Fast and friendly!
Kyle – Oxford, MI 8/16/2015
Extremely OVER-PRICED! It should never cost over $100 for an oil change and air filter. It wasn't even the full-synthetic oil or it would have cost an extra $30. Uncle Ed's was the only shop around open Sundays so I stopped in. I will not be returning.
Danny – Warren, MI 8/11/2015
_great service
Mike – Sterling Hts, MI 8/5/2015
John was very helpful and considerate.
Andrew – Troy, MI 7/27/2015
Great service
David – Warren, MI 7/24/2015
it's all good
Peggy – Warren, MI 7/21/2015
Excellent service and very friendly. I always take my car to Uncle Ed's for the best service for the money.
Jonathan – Troy, MI 7/16/2015
Greater stock of air filters.
Joanne – Sterling Hts, MI 7/11/2015
it was too much, too much introducing, too much sales push. i have been going there for a long time with this vehicle and previous vehicles,in am a loyal, returning customer- but this time was over the top with the sales push and all the robot like pitches -it was a turn off. normally -in the past, the pitches were there but this time -over the top; i like uncle ed's, i feel confident with the service but knock off about 50% of the rote type sales pitch and the have a nice day.
Sharon – Sterling Hts, MI 7/8/2015
Service was quick. Staff very polite friendly and fun.
Daniel G – Sterling Hts, MI 7/6/2015
John and Mike were very professional and friendly...well done
Shayla – Sterling Hts, MI 7/3/2015
Great job
Jacob – Farmington Hills, MI 6/28/2015
John r was awesome!
Kent – Sterling Heights, MI 6/27/2015
The guys did a great job! I'll be back.
Dana – Troy, MI 6/25/2015
John R is an excellent store manager...explained every service option clearly and also explained other services for future visits. I was in and out very quickly and will definitely return.
James – Sterling Hts, MI 6/20/2015
John R. was great, helped me with everything I needed
Michael – Sterling Hts, MI 6/19/2015
Assistant Manager John was incredibly engaging and friendly, and very professional. I've been coming to Uncle Ed's for years, and while you have had several great managers there in that time, he in particular is a stand-out, one of those guys you HOPE will be there when you go in for service. A++++ Service!
Linda – Warren, MI 6/17/2015
the guys were extremely helpful and like in a doctors office i knew what they were doing at all times they were very curtious and treated me with respect and dignity.
James – Sterling Hts, MI 6/16/2015
John R, Luzion S and Brandon L all did a great job and I will continue to bring me two jeeps there for service!
Evagelos – Sterling Heights, MI 6/13/2015
Good job
Barbara – Sterling Heights, MI 6/11/2015
It's not just the oil change that keeps me coming back but the system checks on the other things. JohnR was the Mgr. on duty with Mike D as his staff team. One of the things JohnR checked was my Serpintine belt. Fortunately he had the knowledge/know how to replace. Until you've had one break or slip off (which I've had) you can't appreciate this belt including how difficult to replace. I get everything I can get done here (and even more with JohnR now) and only those things you don't do send/force me to the dealership. JohnR and his team Mike D. were performing like a well oiled machine (no pun intended). Hope John R will be at this Uncle Ed's a long time.
Tina – Troy, MI 6/11/2015
Great service by John R
Shaun – Madison Hts, MI 6/11/2015
Manger, John R was great. Super nice and explained things so I understood what was a good idea for immediate service and what I may be able to hold off on. I went in for a standard oil change and decided, based on his recommendations, to get an engine cleaning, new hepa filter and oil treatment. He even went above and beyond & helped me diagnose a check engine light issue.
Michael was also nice and did great working with John.
I'll be back next visit and hopefully John will be there!
Alvin – Sterling Hts, MI 6/8/2015
The staff were over-friendly which made me feel that they were trying to sell me something, I ended up spending three times more than what I expected for an oil change and constantly advised to purchase/spend more to get this service or that done.
Brian – Warren, MI 6/6/2015
I was there almost a hour and a half. They couldn't even open the hood of my car. I had to. Twice. They also took forever trying to figure out how to change my wiper blades. They gave me a whole $5 off for the inconvenience. Pathetic.
Norman – Sterling Hts, MI 6/1/2015
everything was done in a professional matter
James – Dearborn, MI 5/29/2015
EXCELLENT service in all aspects. As usual, the attentive and knowledgeable staff were ON their game!
Llarry – Troy, MI 5/24/2015
Great communication between staff working on the oil change
Bruce – Sterling Hts, MI 5/21/2015
Great service every time. Thanks!
Chas – Troy, MI 5/14/2015
the staff was extremely friendly and very helpful. Also did everything perfectly and professionally.
Karen – Sterling Heights, MI 5/9/2015
The oil change took a total of 42 minutes. We arrived before 8 a.m. I had coupons and when we were ready to pay the bill one of the coupons was missing. The manager went into his office to get one. I told him that I had never waited that long for an oil change. He apologized and said he would give me $15.00 dollars off the next visit. This was no deal because I have coupons that
give me the same thing. I previously took my other car their and never had any problems. I think that the oil change should have been no charge. I will definitely not go to that location again.n. By the way the lost coupon was found on the driveway by the manager.
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Joseph – Sterling Heights, MI 5/8/2015
The Assistance Manager John R was very professional, Provided detail review of available services with out pressure in selling anything additional to what I came on for. He is very good at his Job and Had a friendly support staff on duty as well! Great Place!!!
Danielle – Shelby Twp, MI 5/2/2015
:) happy customer
Matt – Northville, MI 4/7/2015
Ed and the staff were exceptional above and beyond dinner cruise she would find anywhere else. old world performance and personable like the past. Coming from Northville I intentionally schedule my day to come to this location because of Ed and crew. I value not only his knowledge with expertise, professionalism and diligence but the availability to ask him questions.
Anthony – Northville, MI 4/2/2015
The replacement of the cabin filter was very labor intensive. Although it was Ed's first attempt on a LaCrosse, he was patient, professional and courteous throughout the process. After re-assembly of the glovebox, all works well as designed.
Rebecka – Sterling Hts, MI 3/27/2015
This is the second time I have had my oil changed where they did not fill up my tires. I was told about my tire pressure, but my tires were never actually filled. In fact as soon as I left this time, my light came on to check my tire pressure. That is a bit disappointing.
Robert – Sterling Hts, MI 3/16/2015
Absolutely horrible service and long delays. I will never return again because of what I just experienced- especially after spending $170.
Use of multiple scare tactics and inexperienced personnel, as I watched him almost break the clips on the case housing my air filter.
Special – Troy, MI 3/9/2015
Prices are way to high
Lauren – Shelby Twp, MI 3/9/2015
Nothing.
Jonathon – Sterling Hts, MI 3/8/2015
I had a 50 dollar gift certificate and it still cost me an additional 30 dollars for an oil change on my Malibu. Although the service was excellent neither my wife or I are likely to come back. You guys used to be a bit of a premium over others, but now it is like twice as much as your competition.
80 Bucks for an oil change, you guys have to be kidding.
Meghan – Chesterfield, MI 2/23/2015
Whole staff was friendly.
jim – Troy, MI 2/21/2015
Extremely professional and helpful staff.
Erik – Kimball, MI 2/20/2015
Great team work. The crew made a thorough inspection of the car and explained everything to my satisfaction. Because of their knowledge I now run a higher grade of oil in my car, Mobil 1 is the only way to go.
Chuck – Warren, MI 2/14/2015
They were very friendly and knowledgable.
Dawn – Sterling Hts, MI 2/13/2015
My coupons weren't taken off and I was told if I didn't replace a filter, then I would be breathing toxic mold. That sounded likea scare tactic to get me to make a purchase.
Cynthia – Troy, MI 2/3/2015
The manager, Ed, does a fantastic job! He is very polite and professional. He is extremely knowledgeable about cars and has helped me with mine. I've had some issues with the check engine light coming on and by following his suggestions on services offered by Uncle Ed's Oil Shoppe, the situation has definitely improved. He has helped me take great care of my vehicle and has saved me money in the long run. I am grateful and I definitely give this location a top notch rating. All of the employees I have seen here work together well, move fast, and work hard.
Susan – Chesterfield, MI 1/29/2015
Ed the manage was great. He explained everything and was very informative. He needs a pay increase!
Carol – Troy, MI 1/24/2015
Very helpful and friendly. I am very pleased.
Tommy – Troy, MI 1/13/2015
The manager Ed was helpful and friendly. He also upsold me almost $400 more services than I planned on spending, so he was good for store income too.
Greg – Warren, MI 1/9/2015
Yesterday, my Blazer died right in front of Ed's. (2988 East Big Beaver Road, Troy, MI 48083) The police pushed it into Ed's parking lot. My regular mechanic said a tow truck would not be able to come out for 2 hours. From the symptoms the store manager (Ed!!) said it sounded like an alternator. The guys at "Advance Auto Parts" next door confirmed the diagnosis. Ed said that if he could get permission from headquarters, he could fix it quickly. I said "O.K." and Ed and crew had it done in about an hour!! Then to double check and make sure all was O.K., he had me have it checked out the next day with a friend of his (Al - a former Ed's Oil employee) who is a state licensed mechanic and currently working at "Suburban-Nissan" of Troy. Al checked it out. All was well, and he even gave my truck a rinse off to get rid of all of the salt!! I am very happy with the quick, efficient, & friendly service that Ed & his crew were able to provide. He really helped me out big time on a day when the temperatures were about 15°. I had my 93 year old dad with me and I hate to think that we would have had to wait the entire two hours in that weather for that tow truck!