Back to Oil Change Service Locations
Experience Michigan's Best Oil Change right here in Troy. Conveniently located on Rochester Road (only 8 minutes from Summerset Collection shopping), our friendly and knowledgeable technician staff will service your car, truck, or van with a fast and professional oil and oil filter change. But that's only the beginning!
In addition we provide a thorough 19-point inspection with advice on the condition of your vehicle. We will check your car's fluids and if they are low, we can top them off. As an added courtesy we set your tire pressure, check your exterior lights, inspect the wiper blades and hand wash the windshield. All in just 10-15 minutes! Our Rochester Road location in Troy is a full-service location, meaning we can perform additional preventative maintenance services such as transmission fluid and radiator flushes, help increase gas mileage with our engine additives and treatments, and install or replace air filters, wiper blades, and bulbs. Our service doesn't stop once you leave! As a valued customer you receive our free fluid and tire check in between oil changes - a $25 value yours free to use as many times as you’d like!
Nicole – Chesterfield, MI 1/31/2019
Ian B. and Stefen R. were super friendly and efficient. Very helpful. Will take my SUV back for next oil change.
Gerry – New Baltimore, MI 1/11/2019
Jody – Chesterfield, MI 1/12/2019
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Sharon – Troy, MI 2/14/2019
Everyone was professional and friendly. The Valentine's Day carnation was a really sweet surprise. In addition, I was very happy to see a female tech.
Brittany – Sterling Heights, MI 2/9/2019
Sylvia and Michael helped me a bunch this morning. They were patient when I had to call my dad for help about the car. Something happened to a button in my car and Sylvia tried to help me fix it!
Kristin – Troy, MI 1/23/2019
Colin and Sylvia and Bradley were exceptional and took care of all my needs. I appreciated Sylvia treating me like one of her kids and making sure I wanted to call my mom before agreeing to additional changes-fully appreciated!!
Kristina – Bloomfield Hills, MI 1/16/2019
They forgot to replace the cap on my power steering fluid and i got a call an hour later from the manager telling me they found it and i needed to come back in to get it. I had to drive 30min one way to go back and another 30min home. After spending 200 dollars and 45min there I was not happy to say the least. Not to mention i had my daughter with me and that could have caused a huge problem had my power steering failed.
Kaireen – Troy, MI 1/3/2019
They were so nice and very helpful for a girl who didnt know anyhing about cars
Damian – Troy, MI 1/3/2019
John – Troy, MI 12/17/2018
Timely and professional
Crystal – Washington, MI 12/15/2018
Everyone is always so friendly.
Christy – Madison Hts, MI 12/5/2018
Greg – Detroit, MI 11/27/2018
Great and friendly staff! Quick service!
Mike – Rochester Hls, MI 11/26/2018
let people scan their driver's license with the address to the square reader attached to tablet, instead of slowly tapping out letters for 10 minutes
Haley – Royal Oak, MI 11/20/2018
Colin, Preston I believe, and Michael worked on my car.
I'm struggling money wise until my next check, but I knew my car was long overdue for an oil change, and with the cold weather hitting I knew I needed to spend my last to get it done. I commute a lot with work and school, and I didn't want to take any chances.
I stressed how I didn't have enough to get the recommended services done, not like he was being pushy or anything about the sale, I just knew I wouldn't have enough for any of it. I still needed gas money.
Not only was Colin super understanding and helpful, he got me an awesome, unexpected cut in price with the oil change, light bulbs, AND wipers.
I couldn't of been happier with the service, experience, and the fact that they worked with me when it came to cost.
I've always been a loyal Uncle Ed's customer, always will be.
Isaac – Southfield, MI 11/20/2018
I had to wait about 20 minutes for a replacement battery
Ben – Auburn Hills, MI 11/17/2018
Very friendly. Car running well despite 140,000 miles. No repairs other than routine maintenance.
Kevin – Lake Orion, MI 11/16/2018
Draga – Troy, MI 11/4/2018
Terrific job explaining everything!
Matt – Troy, MI 10/27/2018
Sylvia and Preston-Michael were great.
Dawn – Sterling Hts, MI 10/20/2018
I love this store. There are other Uncle Ed's that are closer and I always come to this one because of the service.
Chelsea – Madison Hts, MI 10/16/2018
I always come to Uncle Eds for my oil changes. They are always friendly, professional and quick so I am able to get in and out on my lunch break.
Crystal – Grand Blanc, MI 10/11/2018
Awesome service, friendly, and fast.
Thomas – Troy, MI 10/10/2018
The staff did an adequate job.
Michelle & Jeff – TROY, MI 10/5/2018
Your staff is so friendly. That really makes the experience of waiting through boring and expensive car maintenance more pleasant.
Bill – MACOMB, MI 9/18/2018
Preston is very pleasant and knowledgeable. Presented (not pushed) upsell items in a business-appropriate manner.
Chris – Harrison Twp, MI 9/18/2018
Had a great visit today. The manager Mike and his team were very professional and friendly. Cody the assistant manager who was also the master tech was excellent and paying close attention to the gear oil I brought and noticed that one of the bottles was the wrong viscosity compared to the other 4 bottles! Mike was quick to jump into action and without hesitation called the parts store I purchased it from to have them send down the correct fluid! Thanks again to Cody preventing what might have been a potentially costly mistake. Keep up the great work!
Kurt – Troy, MI 9/15/2018
There was no tire pressure check and no lighting or wiper blade check this visit. Technician did however, point out that my engine air filter may need to be replaced now or in the future and that the fuel filter may need replacement now or in the future.
London – Clinton Twp, MI 9/7/2018
Mike the manager is awesome! Speedy, precise and informative about anything I may need or anything I got done. Also, calls after the oil change or service to make sure everything is great!
Sandy – Hazel Park, MI 8/31/2018
Mike the manager was great as well as Colin & Cody the assistant manager...all were professional & friendly.
James – Hazel Park, MI 8/27/2018
Excellent quick and friendly service as always!
Lisa – Troy, MI 8/24/2018
Stephanie – Center Line, MI 8/16/2018
Best Staff, best sales amd customer service efforts I have seen in awhile. Textbook! Standards high, knowledgable about the product and funny.
Aaron (the blonde with glasses) showed excellent communication and ustomer service by kneeling to get down to my level, taking me through steps and not allowing me to control the conversation.
I have never left an oil change more excited to return. Management was kind, knowledgeable and patient...introduced the team and made you feel good about being there.
Conor – Huntersville, MI 8/14/2018
He was extremely helpful and gave me on insight on things I should be aware of and look out for on my long drive to North Carolina.
Keisha – Detroit, MI 8/9/2018
no comment to give or feedback
Ken – Clinton Twp, MI 7/26/2018
Harish – Troy, MI 7/23/2018
Quick and excellent service.
Tiffany – Troy, MI 7/23/2018
Sylvia is great! Always smiling and friendly. The service is wonderful. They keep me informed of what my vehicle needs.
Tom – Bloomfld Hls, MI 7/17/2018
Logan was very nice and helpful. The store manager Mike was really polite and helpful in explaining things to me because I don't understand much about cars.
Crystal – Grand Blanc, MI 7/5/2018
Everyone was very quick and friendly. Awesome customer service.
Matt – Troy, MI 6/26/2018
Joe – Oakland Twp, MI 6/20/2018
Stop trying to upsell so many additional products and services. It was very irritating even when I indicated I didn't want anything more than the basic oil change. That cost about $50 even with the coupon I had and the other places I use for oil changes cost about $35 for my vehicle.
Brian – Rochester Hls, MI 6/14/2018
Mike was very courteous and professional. He took the time to explain what my vehicle needed. I felt comfortable with Mike and he made me feel like a valued customer. Preston was very nice and paid a lot of attention to detail when working on my Jeep Commander. He was very attentive to his work and took things seriously. Preston has a pleasant personality and displays a professional attitude towards work. Together they are an excellent team and are a credit to Uncle Ed's Inc., and are an example for others to follow. They would make excellent trainers for other employees.
Deric – Swartz Creek, MI 6/13/2018
$130 for an oil change is ludicrous. I would rather wait 30+ mins and only pay $50.
Patricia – Pontiac, MI 6/7/2018
I had a simple headlight lamp change, Colin and Mike were outstanding in their customer care. They took their time to make sure it was done properly. I was so impressed with their patience, their humor and professional attitude during an insignificant procedure such as replacing a burned out bulb. They were courteous, helpful, informative, funny and above all, they made it fun and interesting, that's a testament to their skill set and personalities.
Fuelinjection – Troy, MI 6/2/2018
Loved the double check method done for all processes
Katie – Auburn Hills, MI 5/30/2018
Nothing additional, always good service.
Robert – Rochester Hls, MI 5/29/2018
Excellent advice, quick and helpful service!
Jamie – Troy, MI 5/22/2018
This team was amazing super fast did not try and sell me a bunch of stuff I didn't need and even remove a curtain nest from my engine what awesome guys work at this location will definitely be back
Kelly – Berkley, MI 5/17/2018
Very helpful and kind staff. Will return
Kendall – Troy, MI 4/27/2018
Very nice crew! Colin was great!
Hannah – Troy, MI 4/20/2018
Very friendly team members
Stan – Rochester Hills, MI 4/18/2018
Mike, Sylvia, and Colin did fantastic. They worked very well together and had great chemistry. Mike is an absolute keeper, this coming from a 40 year old businessman, great job guys!
Jason – Madison Heights, MI 4/18/2018
Always a pleasure
Frank – Troy, MI 4/11/2018
have been using uncle eds for years always great service.
Christopher – Royal Oak , MI 4/9/2018
Mike – Royal Oak, MI 4/6/2018
I came in for an oil change and was told I needed new fluids in my transmission. After spending $175 or more on this service I learned that it was probably an unnecessary service. I feel as if I have been ripped off.
Amanda – Troy, MI 3/30/2018
Sylvia, Cody & Evan were excellent. Sylvia has assisted me in the past; She is extremely personable & professional. I started coming to this location because my boyfriend had an amazing experience a couple of years ago & he recommended it.We have been customers ever since! All of the staff I have co e across is professional, honest & friendly. So much so that this is at least the 2nd time I have taken the time to express my feelings.
Jamierose – Milford , MI 3/23/2018
Laurie – Washington, MI 3/22/2018
Had to wait for them to print the window tag for my next visit. It was broken at the station I was next too and they had difficulty getting the print out. Also the window tag only states for 3 months or 3000 miles and with the high mileage synthetic it is for 4000-7000 miles the tag should reflect that.
John – Ypsilanti Twp, MI 3/6/2018
I stopped in because it was close to my work. I pulled into the bay thinking it would take 15 minutes. 50 minutes later I was on my way. My windshield was not washed and you charged me for an oil filter and additional oil which is nonsense. The oil change is already $90 and I got hit for another $13.00. In addition, the System check light was a joke. One guy played with it for 10 minutes and as soon as I pulled out it came on again. I came back to the shop 2 days later and NO one could figure out how to reset it which will force me to go to a BMW dealer. Every Tech and the Mgr played with it and NO one could reset it. The 2nd trip was roughly an hour. You sell your service as "fast". It was not. Consumers should expect a certain level of competency when they buy something. This shop had none. I will not be back and I will get the work out to family, friends and co-workers to stay away.
Jewel – W Bloomfield, MI 3/6/2018
Cody was amazing with helping me! Cody and team knew the answer to every question that I had. Cody even got approval to fix a part on my car that they normally don't fix. I will definitely be coming back to this Uncle Ed's for all my oil change needs.
Kenneth – Melvindale, MI 3/5/2018
5 character minimum
Pediatric Health Consultants – Rochester Hills, MI 2/24/2018
Great customer service, friendly and professional staff
Joshua – Troy, MI 2/24/2018
Scott – Troy, MI 2/10/2018
I always have a good experience. Sylvia is the best!
Robert – South Lyon, MI 2/8/2018
Colin was very knowledgeable and very friendly. I will definitely come back to this location and business in the future
Lara – Troy, MI 2/3/2018
This location is wonderful! I went to the one in Sterling Heights and had to get my car towed from the Bay after 2 hours of waiting for them to take off the tire which they deflated. They coukdnt fix my rear wiper.
Came here- fixed my rear wiper and no flat tires!
Brad – Troy, MI 2/3/2018
quick and efficient
Denise – Troy, MI 2/1/2018
Cody was a fantastic manager and Steve was also helpful!
Kim – Grosse Pt Wds, MI 2/1/2018
Was told about in cabin filter for the first time.
Jonel – Ferndale, MI 1/30/2018
Robert – Madison Heights, MI 1/29/2018
Jane – Troy, MI 1/29/2018
Sylvia is great, but talks a little too fast but great service! like you guys a lot!
William – Davisburg, MI 1/27/2018
Mark – Troy, MI 1/27/2018
Kirsten – Troy, MI 1/27/2018
everybody was great and helpful
Patricia – Bloomfield Hills, MI 1/27/2018
Laura – Troy, MI 1/27/2018
Always friendly, polite, efficient and enthusiastic.
Lauren – Rochester Hills, MI 1/27/2018
Great service ill be back
Brian – Oak Park, MI 1/26/2018
Staff was very friendly and thorough to make sure Inwas well taken care of.
Lori – Troy, MI 1/26/2018
Sylvia is the best!
John – Ortonville, MI 1/26/2018
Always so friendly and helpful
Patrick – Rochester Hills, MI 1/25/2018
Stephen – Auburn Hills, MI 1/25/2018
Steve, Steven, Preston, and Colin all were great to work with today! I have used this location for a few years now, I only use this Uncle Ed's location because I know they will perform their work with great care, great speed and accuracy. I've been in Uncle Ed's when it's hopping with cars and when it's slower than molasses and every time it is always the same consistent work tempo, these guys and gals don't miss a beat!
Kezzia – Madison Hts, MI 1/20/2018
$57.94 ridiculous price & no fluids were topped off. I will never go back, I'll go to Mom to Muffler $9.99, Pep Boys $21.99-$29.99 or Firestone $18.99! I guess the U.S. government isn't the only place taking advantage of & abusing people!!!!!!!!!!!!!!!!!!
Joseph – Warren, MI 1/19/2018
it was great
Rick – Rochester, MI 1/9/2018
Great service. The guys did a great job and very friendly.
Danayt – Troy, MI 1/6/2018
Manager Steve and his assistant manager were really helpful and fast!!
Joseph – Sterling Heights, MI 12/28/2017
Steve the manager called me to ask how things were. Told him they were not good. After never hearing back from him I called him back. I never got an apology for being lied to/forgotten about. He then said he would call me back 'before the end of business today.' Never heard from him that day. He called me back and gave me $35 refund for the mistake that was made in my order. He said he will be mailing me a voucher. So it was not a refund; lie number 4?? I have lost count now. A store credit is NOT the same as a refund.
Lawrence – Birmingham, MI 12/27/2017
The manager was very friendly, highly enthusiastic and intelligent, making it easy to trust his recommendations. I had complete confidence in his suggestions for extra services beyond the basic oil and filter change!I am glad that I took his advice and had the engine flushed and engine filter changed also!
Deborah – Troy, MI 12/23/2017
I am always satisfied with my visits to Uncle Ed's. I consistently receive friendly, professional service.
Elizabeth – Greer, MI 12/21/2017
Staff very courteous
Glen – Troy, MI 12/19/2017
Steve and his team always do a great job for our family's cars
Matt – Redford , MI 12/18/2017
Very thorough in regards to finding and explaining "extras" needed for my vehicle. A bit of a push, not too bad, but came across as not wanting to only do what I cam in for.
Dennis – Troy, MI 12/17/2017
Open very early on Sunday, bonus!
Beth – Sterling Hgts, MI 12/15/2017
Sry friendly and knowledgeable staff
Lisa – Royal Oak, MI 12/15/2017
The technician and assistant manager were extremely friendly. They offered great customer service and made sure I was well informed on what they were doing and why. I will definitely be back.
Mark – Troy, MI 12/14/2017
Prices are expensive- lower to $30. cheaper or more multiple services at once 40% discount
Ben – Clawson, MI 12/11/2017
Sylvia, Colin and Cody took excellent care of my vehicle and inforned me and reassured me about my heat sheild that was hanging below my vehicle. Sylvia is a fantastic employee, always cheery and fun to talk to, and she will definitely keep me coming back! Colin is friendly and very skilled at his job, and Cody is very kind and down-to-earth. These three are the dream team that i can always trust to do great work on my vehicle!
Karolyn – Troy, MI 12/9/2017
Tahsin – Troy, MI 12/5/2017
Everyone was super friendly and helpful :)
Gabriel – Sterling Heights, MI 11/28/2017
Preston, Sylvia, and Colin worked on my car yesterday afternoon and they were beyond amazing! I came in to get an oil changed and it was right next to where I was. I've been to Uncle Ud's Oil Shoppes before in the past, but I have to say this is the best experience I've ever had, much better than that at dealerships.
Trish – Lincoln Park, MI 11/25/2017
Wonderful experience, down to the entire crew saying bye to me by name
Alexander – Detroit, MI 11/22/2017
You guys are amazing!
Lindsey – Rochester Hls, MI 11/22/2017
Great service, very knowledgeable
Christopher – Macomb, MI 11/22/2017
My heat went out last night in my 2014 mustang. I went to Ford before work hoping to get it fixed. They told me they were booked until Monday because of the holidays. Frustrated, i left not wanting to have a cold car through the holiday weekend. I stopped at uncle ed's hoping to just get my coolant checked. i told Sylvia the issue. She checked an told me i needed my coolant flushed. Steve comes out and starts helping me. 30 minutes Later i leave with a warm car and made it to work on time. Thanks Steve and Sylvia. You guys saved my thanksgiving.
Drew – Royal Oak, MI 11/22/2017
Awesome time today!
Tom – Troy, MI 11/21/2017
Cody did a fantastic job! Very hard worker and is passionate about his job.
Keith – Troy, MI 11/21/2017
Annemarie – Troy, MI 11/20/2017
Sylvia B was great- very professional!
Tom – Troy, MI 11/17/2017
None at this time. All went well.
Jordan – Rochester Hills, MI 11/16/2017
Very friendly and professional
Brittany – Sterling Heights, MI 11/16/2017
Always very welcoming and always introduces themselves.
Mike – Rochester Hills, MI 11/14/2017
Colin, Cody and Preston did a great job, fast and efficient, they will keep me coming back! :)
Dan – Troy, MI 11/11/2017
It is obvious that Uncle Edâ€™s employees are well trained in Customer Service. Great job!
Frank – Troy, MI 11/11/2017
no thank you
Budev – Troy, MI 11/6/2017
Candace – Detroit, MI 11/3/2017
Donald – Farmington Hills, MI 10/29/2017
Fantastic job I'll be back soon!
Mark – Troy, MI 10/28/2017
Fast, professional service
Kurt – Troy, MI 10/27/2017
Mark – Troy, MI 10/27/2017
Very professional as always
Jay – Troy, MI 10/27/2017
The manger Steve and cody were great they done my needs quickly and very professional
Scott – Livonia, MI 10/27/2017
Sylvia was awesome! Very informed and personable! We were cracking each other up! It's nice to be around people who enjoy their job!!
Rob – Troy, MI 10/25/2017
Steve Rutherford runs a good team there.
Joe – Birmingham, MI 10/23/2017
Wonderful crew. They worked as a team. Even though the procedure was involved in terms of time; they never stopped working. It was clear to me that they all knew each other well and were happy to be working together. I am sure like in any situation among workers There can be periods of conflict .Today under pressure they all performed their particular duties and also help each other find an answer to a particular task.I was surprised at how well they functioned. Someone has mentored them or being able to spend time with each other they learned how to see the other person, put team interests and customer care essential and do what is necessary For a good outcome. A rare experience in my opinion these days.
Warren – Troy, MI 10/23/2017
Staff were extremely friendly, polite and enthusiastic - made for an enjoyable oil change experience.
Jessica – Troy, MI 10/21/2017
Visit was quick n easy
Daniel – Bloomfield Hills, MI 10/19/2017
Guys very courteous and professional
Christopher – Shelby Township, MI 10/19/2017
Staff is very efficient and professional. Makes the experience much better. Iâ€™ve been coming here for at least the past 15 years and I donâ€™t see any reason to switch.
Ken – Oxford, MI 10/17/2017
I would try and recommend all the oil options without the need to ask... seems like you're hiding less expensive options. I was unsure after I left if there were less expensive options on one of the service options I bought... only because I had to ask for the less expensive oil options... did not think of it until after I left.
Joshua – Lenox, MI 10/17/2017
Noah – Pittsboro, MI 10/17/2017
Everything was great
Victoria – Kalamazoo, MI 10/17/2017
None to add
Bridget – Birmingham, MI 10/14/2017
Silvia was great, professional and thorough. I always like coming to Uncle Eds, they are informative without being pushy and quick
MIGUEL – Rochester Hills, MI 10/13/2017
Great service very friendly people
Tony – Troy, MI 10/9/2017
I appreciate the fact that the managers and all the employees know my name and even know the different makes of my vehicles that I bring into the store for service.
JOANN – Port Huron, MI 10/3/2017
I needed an oil changed and just happened to drive by your Location.
Lisa – Royal Oak, MI 9/28/2017
Tom – Troy, MI 9/24/2017
Brought in two cars this day; guys there were great.
Paula – Shelby Twp, MI 9/23/2017
Cody Blunden was professional and courteous. I will certainly return!
Lloryn – Troy, MI 9/23/2017
Great service really respectable and knowledgeable
Ray – Roseville, MI 9/23/2017
Keep up the good work
Dana – Sterling Heights, MI 9/23/2017
Only place I go for oil changes.
Jessica – Rochester Hills, MI 9/19/2017
Super nice place
Scott – Clinton Township, MI 9/19/2017
Thisnlocation did everything I asked and more.
Zahra – Dearborn Hts, MI 9/19/2017
Really quick service. Great and friendly staff!
Liesl – Rochester Hills, MI 9/16/2017
Noah – Troy, MI 9/16/2017
Great people hard workers and the manager was great
Jacob – Roseville, MI 9/12/2017
These workers are some of the best! They explained everything they were doing and were super friendly all the way through.
Sheilah – Alabaster, MI 9/6/2017
Sylvia and Wyatt were friendly, fast and knowledgeable. I thank them for their help today.
Melissa – Rochester Hills, MI 9/5/2017
Steve, the Manager and Colin, the Assistant Manager both worked on my car. I told them I was in a hurry and they were fast but by being quick, the quality of service and friendliness was still A+++!! Thank you very much!! I'll be back!!
Carol – Troy, MI 8/13/2017
Paul – Macomb, MI 8/11/2017
None needed excellent service
Jonathan – Troy, MI 8/10/2017
Brandon – Troy, MI 8/10/2017
Everything was satisfactory
Gwen – Troy, MI 8/5/2017
Needed an oil change, spotted eds pulled in and was completely satisfied
Irene – Troy, MI 8/3/2017
You guys are pretty fast, but you to advertise a 10 minute oil change and it's more like a half hour to 40 minutes oil change. It would be nice if it could be a little bit faster that's all
Cherese – Troy, MI 8/2/2017
Kinda pricey but I love the service and worth every penny
Kristin – Shelby Twp, MI 8/2/2017
I had a good experience!
Keith – Troy, MI 7/31/2017
Keep up the good work!
Javen – Troy, MI 7/29/2017
Very good service. Service technicians are very knowledgeable. Will help know what's best for your vehicle
Fadi – Sterling Hts, MI 7/29/2017
Awesome experience great staff!
India – Troy, MI 7/29/2017
Manager and staff very friendly, professional, and informative.
DEANNA – Troy, MI 7/29/2017
Good visit. Saved a lot of money during service.
Tiffany – Rochester Hills, MI 7/29/2017
Great visit! Really nice employees
Domenica – Sterling Heights, MI 7/28/2017
Stacey Marie – Troy, MI 7/27/2017
Steve, Colin and Jordan are a fantastic team. It was a joy to watch them working so cohesively. Other industries could take a note from the level of effective communication between these three gentlemen that resulted in swift and thorough service. Steve especially went above and beyond, replacing faulty bolts that my dealership had previously installed. Jordan was extremely personable and a hoot. Colin did a fantastic job organizing a smooth service visit. All three were professional, polite and very pleasant. They are a credit to this company, and hopefully I will see them again during my next visit. A huge kudos to them!
Joshua – Troy, MI 7/25/2017
Keith – Rochester, MI 7/21/2017
Excellent and knowledgable service. Sylvia and her associates were great.
Ashley – Rochester Hills, MI 7/21/2017
Above and beyond service. Thanks Steve
Richard – Troy, MI 7/21/2017
Assistant manager was very thorough and detailed
Jason – Madison Heights, MI 7/21/2017
The perfect management and team!!
Jason – Madison Heights, MI 7/21/2017
Steve represents your company so well. All gentlemen on duty were professional, kind, knowledgeable and productive through this visit... A+++ as always!!
Phillip – Troy, MI 7/20/2017
This uncle eds was understaffed. Only two people working. I was there for an hour and watched the two young men on duty struggle with nearly every task they worked on. I am concerned about the quality of the work that was done. Though they were reasonably pleasant and polite, they did not instill me with confidence or give a good impression at all. Very disappointing. Aside from being not time effective, which is why I went there instead of my normal dealership, it was twice the price of an oil change there. Even after using an email coupon, still way more expensive!! Why, I wonder. A bad visit and possibly the last time I may go.
Tom – Troy, MI 7/15/2017
I was looking for a new Oil Changing service because I became very disappointed with my current one that I have been going to for 17 years. Uncle Ed's was very close to where I live and I downloaded a coupon off the internet and gave Uncle Ed's a chance to win my business. Well, they did. They facility was clean and organized, the technician and manager were very friendly and worked well together servicing my vehicle. Great job.
Robert – Troy, MI 7/7/2017
Keep up the great work!
Stephen – Northville, MI 7/7/2017
Service was great, no additional feedback to provide.
Daniel – Troy, MI 7/3/2017
Very friendly & courteous staff! Took great care to insure everything was checked & double checked and all aspects of service were performed perfectly! The staff worked well and communicated well together and with me! It was a pleasure to see their enthusiasm for the work and for my vehicle!!
Chris – Rochester Hls, MI 6/30/2017
Very informative and thourough
Larry – Troy, MI 6/24/2017
Karen – Troy, MI 6/20/2017
When they run through their dialogue too fast, it doesn't seem genuine.
Justin – Troy, MI 6/20/2017
All the guys did a great job
Mark – Shelby Township, MI 6/18/2017
Sylvia was very knowledgeable.
Lindsey – Bloomfield Hills, MI 6/16/2017
Roger – Troy, MI 6/8/2017
none it was great
M. Katherine – Troy, MI 6/6/2017
I have Uncle Ed's look after general routine maintenance on my Elantra. Decent price and no hard sell of unnecessary services.
Tim – Troy, MI 6/3/2017
It may be a good thing to ask customers if they want to check anything other than the oil change before going through everything with them
Valerie – Rochester Hills, MI 6/3/2017
had a prepaid oil change
David – Hazel Park, MI 6/1/2017
It was a great time. I would not have realized Cody was training had he not told me. It was an excellent service.
Michelle – Troy, MI 5/30/2017
The constant attempt to upsell is annoying. It appears Uncle Ed has a reputation for the constant up sell because when I shared on Facebook my experience others have had the same annoying experience .
After multiple visits to Uncle Ed,the experience is always the same. Nice guys that I will tell at least 7 times "No thank you, I just want an oil change".
Sean – Hazel Park, MI 5/30/2017
Cheri – Birmingham, MI 5/26/2017
I am so impressed with the employees at this location! Everyone is so nice, helpful, professional and kind. What a great team!!!!! Cody, Steve and Sylvia worked on my car today and they are GREAT!!!!
Really wonderful people, so friendly and helpful. It was a pleasure visiting your shoppe today as always!!!!! Many thanks to your team. Thank you again
Ben – Troy, MI 5/23/2017
staff is great
Kent – Sterling Heights, MI 5/20/2017
Steve – Troy, MI 5/18/2017
Great service and fast
Rachel – Rochester Hls, MI 5/18/2017
Super fast and efficient
Vicki – Rochester Hls, MI 5/16/2017
Chris – Warren, MI 5/12/2017
I was very pleased with the service my car received . I will be back for every other oil change on the life of my cars. The employees were very knowledgeable and very great to work with at the troy location
Cliff – Rochester Hills, MI 5/11/2017
Sylvia was fantastic! Great personality and was very welcoming. Colin G was extremely nice and seemed to have a passion for what he was doing. I will absolutely be revisiting this Uncle Eds!
Shannon – Springfield, MI 5/9/2017
Good service. Explained everything well.
Dion – Troy, MI 5/6/2017
Great location. Very friendly and professional staff.
KALYANA – Troy, MI 5/5/2017
they were great
Laura – Sterling Heights, MI 5/2/2017
wonderful job Mark, Colin< and Evan!
Josh – Orion, MI 5/1/2017
Tony – Troy, MI 5/1/2017
No additional comments.
Daniela – Sterling Heights, MI 4/28/2017
Great service today
Brittany – Sterling Heights , MI 4/27/2017
Very nice crew :)
Henning – Rochester Hills, MI 4/24/2017
Great visit as always
Ray – Roseville, MI 4/22/2017
keep up the good work.
Jason – Madison Heights, MI 4/21/2017
Harish – Troy, MI 4/19/2017
GREAT SERVICE LAST TIME
Johnathon – Troy, MI 4/19/2017
the customer service is what keeps me coming back
Megan – Troy, MI 4/18/2017
Sry friendly, informative, and helpful!
Dustin – Dearborn, MI 4/18/2017
Steven R was great
Cole – Troy, MI 4/15/2017
Larry – Troy, MI 4/15/2017
Chris – Oxford, MI 4/14/2017
This shop saved me when I was having car trouble. Sylvia and co-workers took about 45 minutes of their time and got me back on the road. Would not accept cash for their trouble. As someone who drives an older car and puts lots of mileage on it I returned to this location because I need someone I can trust to keep me on the road. Steve and his team showed great energy and work with a high level of professionalism. I look forward to becoming a regular customer.
Richard – St Clr Shores, MI 4/14/2017
The service was A1. Very satisfied.
Edgar – Troy, MI 4/13/2017
Marcus – Troy, MI 4/12/2017
Overall the service was great. Location is great. I have had past experiences with uncle eds through my work position. However this location surpasses the Ypsilanti location.
Derek – Royal Oak, MI 4/11/2017
The service technicians always have a super upbeat attitude that's awesome!
Sean – Hazel Park, MI 4/11/2017
The legendary steve ...
Karla – Rochester Hills, MI 4/10/2017
Prices seem a bit high.
Andrea – Troy, MI 4/10/2017
Everyone's so friendly here that I go out of my way to get my oil changed at this location-thanks for always making it worth my while!
Rob – Troy, MI 4/6/2017
Curteous and coupon where great
Jeff – Oxford, MI 4/4/2017
Surprised Uncle Ed's has moved away from the Mobil Synthetic Oil!!
Lindsey – Rochester Hls, MI 4/3/2017
Manager Steve was very helpful and friendly. Not pushy at all!
Michael – Shelby Twp, MI 4/3/2017
Ryan – Metamora, MI 4/1/2017
James – Troy, MI 4/1/2017
Friendly knowledgeable staff
R – Troy, MI 3/28/2017
The staff were as fast and professional as ever. There was only one problem... I was advised that my vehicle was due for a transmission fluid exchange and a radiator flush. Not being the primary driver of this car (and not being the one who brought it in for service last) I was unfamiliar with what work had been recently done. I authorized the work (well over $200 worth), but while the crew was still prepping for the services I discovered an old receipt from the same Uncle Ed's that showed both services having been done just FOUR months earlier. I called it to their attention, and the techs apologized profusely. I don't think anyone was trying to scam me, but I rely on Uncle Ed's to keep accurate records of when and what services have been completed.
Bryan – Royal Oak, MI 3/28/2017
Staff was friendly and helpful
Hope – Troy, MI 3/28/2017
Very friendly and do a good job
Tiffany – Oak Park, MI 3/27/2017
Ryan – Shelby Township, MI 3/24/2017
Very good service
Brian – Oakland, MI 3/24/2017
Price was a bit high.
Blake – Troy, MI 3/23/2017
Even for stopping towards the end of the day, both Steven and Cody seemed happy to service my vehicle. Steven is a big reason I come back! He is always in such a great mood and is super through with my Jeep. He helped explain the vast benefits of an engine cleaning service in a way I could understand. I look forward to trusting my Jeep with Steven and his crew in the future! Thanks guys!!
Richard – Troy, MI 3/20/2017
Jennifer – Troy, MI 3/17/2017
Everything's was great.
Haley – Royal Oak, MI 3/16/2017
Very nice, friendly and helpful :]
Kevin – Troy, MI 3/16/2017
The entire team was incredibly friendly, helpful, and I didn't feel pressured to to make any extra purchases than what was necessary. Wonderful team!
Steve – Troy, MI 3/14/2017
Service was fast and friendly.
Ryan – Troy, MI 3/13/2017
Excellent service and the manager explained every aspect of the work being performed on my car.
Dave – Mount Clemens, MI 3/10/2017
Sara – Troy, MI 3/10/2017
Service was great!!!
Barbara – Clawson, MI 3/10/2017
Great service every time.
Sherry – Clinton Township, MI 3/9/2017
In the past, my visits to Uncle Ed's have taken a long time, leaving me frustrated. I ended up at Uncle Ed's today because I was in the area and wouldn't have a chance to visit the shop where I prefer to get my oil changed. I was very pleasantly surprised at how quick my visit was today. I was happy with the service and the speed, so much so that I will plant to return to this location, rather than end up here as an absolute last resort.
One other reason I typically don't care to visit Uncle Ed's is the high-pressure up-selling that I normally encounter. The team today was good: they offered me all the extra parts and services without being aggressive.
Still, Uncle Ed's Corporate: I hate the up-sell tactics. It tends to make visiting Uncle Ed's uncomfortable.
Kaley – Rochester Hills, MI 3/8/2017
Staff was very fast, friendly, and helpful. The lady there (So so sorry I forgot her name) was very attentive and nice! Everyone there seemed to work very well together. Thank you again so much!!
Jane – Troy, MI 3/7/2017
Very thorough, didn't oversell once I said I wasn't interested, fast and explained things
Randall – Troy, MI 3/7/2017
Lesleigh – Troy, MI 3/6/2017
Dawn – Sterling Heights, MI 3/5/2017
Awesome customers service. I always feel like I'm being lectured when I get an oil change. That was far from the case this time around. I will definately come back to this location.
Bruce – Rochester Hills, MI 3/3/2017
District and regional manager were awesome
Daniel – Troy, MI 3/3/2017
Sylvia and Mark were very helpful! I would recommend this location to others!
Greg – Grosse Pointe Park4, MI 3/1/2017
Jenn – Sterling Heights, MI 2/28/2017
Cassie – Troy, MI 2/28/2017
Always excellent service. Only place I trust. Very much appreciate between oil change top offs.
Heather – Richester, MI 2/27/2017
- it's always great service, but I feel like I'm being taken advantage of regarding being sold other services.
Susan – Rochester Hills, MI 2/25/2017
I have been to Uncle Ed's before but they seemed like they were overdoing it this visit. They just came off as very pushy and trying to upsell everything which I don't appreciate.
Charles – Troy, MI 2/25/2017
ok was fine
R – Troy, MI 2/22/2017
Mark was the manager, Sylvia was the tech.
A great job done as per usual
Cynthia – Troy, MI 2/4/2017
My email said that the $20 coupon was applied to my account no need to bring it, but I am not sure that it was applied because it didn't show up on my receipt
Yuan – Troy, MI 1/28/2017
Service is great and fast, but it is a little pricey even with coupons.
Steve – Leonard, MI 1/25/2017
Jack – W Bloomfield, MI 1/25/2017
Rob – Troy, MI 1/25/2017
It was actually a fun time
Shannon – Rochester Hls, MI 1/22/2017
I was very satisfied and everyone was very helpful.
Melissa – Rochester Hls, MI 1/20/2017
Employees were nice
Paris – Clinton Township, MI 1/17/2017
Nathan was the manager on duty and was very helpful and knowledgeable. My car is running great!
Jack – Troy, MI 1/13/2017
no additional feedback
Garrett – Rochester Hls, MI 1/12/2017
Tire pressure , windshield washer fluid not checked filled & windshield not cleaned...
Daniel – Troy, MI 1/12/2017
Joe – Sterling Hts, MI 1/7/2017
Always pleased with visit to this store
Tom – Rochester, MI 1/2/2017
Patrick – Troy, MI 12/30/2016
Your employees are always very friendly, helpful and professional
Bill – Troy, MI 12/27/2016
Steve and his team did a great job performing my oil change along with the coolant and power steering services that were done. He also took time to free up my sticking hood latch. I do appreciate the service provided. This is why I continue to come back to have all my vehicles serviced at Steve's location.
Caryn – Troy, MI 12/23/2016
And the coupons!
Thomas – Royal Oak, MI 12/22/2016
Chad – Rochester Hls, MI 12/22/2016
Ryan – Rochester Hills, MI 12/19/2016
Very polite and informative.
Jeff – Oakland, MI 12/18/2016
to much in a hurry! only washed half of the windshield and had to remind them twice before I left to clean the entire window.
also, forgot the reminder sticker for the window, had to go back after 53 miles down the road.
not a fun experience overall
Christia – Auburn Hills, MI 12/16/2016
nothing to add
Gunnar – Troy, MI 12/16/2016
Some more care should be given to detail than speed. In my case the tire pressure check was missed but was performed after I requested it ...
James – Clarkston, MI 12/9/2016
Very attentive to detailed team
Robert – Troy, MI 12/8/2016
Great job. No need to follow-up with phone call after service.
Michael – Sterling Hts, MI 12/8/2016
Great team fast service
Lyndsy – Rochester Hls, MI 12/7/2016
Rick – Auburn Hills, MI 12/7/2016
Great people at this location
Kip – Troy, MI 12/5/2016
very professional crew and extremely friendly, I think I was serviced in less than 10 minutes. They worked very well together.
Paul – Shelby Twp, MI 11/29/2016
Staff was fantastic.
Matt – Rochester Hls, MI 11/23/2016
The constant pressuring for additional services and upselling needs to stop. It is out of control. I want to pull in, tell the technician what I want, and that is it. I don't want to be asked about 10 additional services. Usually I need to make phone calls and work during my 20 minute oil change.
It is painfully obvious the technicians operate on a commission basis.
It is soooo bad my wife wants nothing to do with your company and refuses to take our cars to Uncle Ed's for service.
Tracey – Ray, MI 11/22/2016
They team at the Rochester Road store in Troy, MI were amazing. I had quite a few things that need to be done and they handled it all with ease. The team there are friendly and happy to be there. They worked together like a "well oiled machine". They were constantly busy and the phone was ringing and they handled it all with ease. What an amazing work environment. I enjoyed watching what I consider the best workplace in Troy in action.
Erik – Bloomfld Hls, MI 11/22/2016
Great service AGAIN!
R – Troy, MI 11/19/2016
Sylvia is awesome!
Efi/Peter – Troy, MI 11/19/2016
Kent – Sterling Hts, MI 11/19/2016
Did a great job. The crew appeared to be motivated and interested in doing a great job.
Erik – Bloomfld Hls, MI 11/18/2016
Staff is exceptional, from manager down, and consistently so. One of the few services i regularly use where i see this. Great job!
Coupons for registered customers going directly to tablet so i dont have to dig around my mail or email is great idea & big time saver, thanks very much!
Thats why i bring all 3 cars to you.
Rachael – Royal Oak, MI 11/15/2016
The manager made me feel terrible about getting a conventional oil change once for my 2014 Chevy Cruise. He asked me about prior oil changes. He made it sound like the current oil in my car was not good, however, my last oil change was at the dealer. I would have liked more explanation on what my options were instead of telling me the Dexos oil was the only option for $100. I could have gone to the deal for a blend of synthetic for cheaper. The staff was very nice and thorough. The manager was nice but he made me feel uncomfortable about what to choose. Service was quick, however, I would have liked to know that choosing the conventional oil once won't be the end of the world for my car. He made it sound like it would.
Michael – Troy, MI 11/15/2016
Very professional and friendly service from all technicians I interacted with.
Chris – Auburn Hills, MI 11/9/2016
Sylvia and Steve were exceptional in their overall customer service and performance while on the job I will be returning here everytime I need an oil change. A special thanks to Sylvia she's definitely on her way up and I recommend a promotion in the near future!!
Mark – Royal Oak, MI 11/9/2016
The team did a great job. Thank you!
Andrew – Shelby Twp, MI 11/8/2016
Nate is awesome
Andrew – Shelby Twp, MI 11/3/2016
Andrew – Auburn Hills, MI 11/2/2016
Nathan was absolutely awesome, I am a realtor which is a service based business so I truly appreciate excellent service. Between Ed and Nathan I was incredibly impressed with their knowledge, proffesionalism, and salesmanship. I will absolutely be a lifelong customer. Nathan was able to explain the befits of maintenance items I never even thought about. I am a very very pleased customer..
M. Katherine – Troy, MI 11/1/2016
I had prepaid, that's what brought me back!
Jeff – Troy, MI 10/31/2016
Dan – Troy, MI 10/29/2016
Great job! Thanks.
Michael – Troy, MI 10/27/2016
Colin was extremely thorough and courteous with all of his explanations of services.
Terrie – Berkley, MI 10/24/2016
None - thanks
Jean – Troy, MI 10/21/2016
I just wanted to thank the whole staff at this location. They are friendly,informed and professional,yet personable. Also an extra shout out to Ed, Nate and Sylvia. Thanks for all you did to get my "baby" in tip top shape for this winter!! She was thirsty! HA Have a great day and I will be back! Also good luck Ed I ll miss your "top gun" face :)
John – Troy, MI 10/16/2016
other services are pricey
Mary – Troy, MI 10/13/2016
Professional gentlemen. From start to finish. Usually go to dealership. Outstanding service today. Almost did not come in do to bad reviews on website. I want to let everyone know every business should be this great at customer service. Sincerely, Mary Beshara
Deborah – Troy, MI 10/12/2016
The service was exceptional! So many friendly, helpful faces.
Hard to believe having your oil change could be fun... It was fun!
Sarah – Berkley, MI 10/10/2016
Technicians were very friendly despite being low-staffed and services delayed. The delay was bearable because the techinicians were so friendly.
Greg – Troy, MI 10/10/2016
Paul – Macomb, MI 10/8/2016
Very friendly sevice and appreciated the speed of service.
Kathy – Troy, MI 10/6/2016
Paul – Troy, MI 10/1/2016
The atmosphere now seems to have changed to a high-pressure sales environment. I was offered additional PRICEY product after another, however, i was never told the initial cost of what I was getting and even when asked for a detailed bill of what I was paying for, was told that could not be produced until I paid. I feel i overpaid. Ultimately I was in a great hurry and so I paid and left without complaint. I have been using Uncle Ed's for many years but this will be my last visit.
Dan – Troy, MI 10/1/2016
Sylvia and the entire crew are awesome. Uncle Ed is better because of them.
Md Sahin – Warren, MI 9/29/2016
Colin was great!
Richard – Troy, MI 9/27/2016
The staff was helpful
Marc – Troy, MI 9/24/2016
The technician could not re-install my air filter and it took roughly 5 more minutes than it should have
Fadi – Sterling Heights, MI 9/24/2016
Most of my dissatisfaction was the constant offers for multiple parts of my vehicle. This isn't necessarily a bad thing, but I made it clear I was in a hurry & I was told it would only only be 10 minutes long. It turned out fairly longer.
Courtney – Ferndale, MI 9/23/2016
Everyone was super friendly
David – Troy, MI 9/14/2016
Sylvia is the best and a great person to have at Uncle Ed's Oil Shoppe. Store 1106 is lucky to have her their. I try to have her take care of my vehicle every time I come in.
Eric – Troy, MI 9/12/2016
They ran out of steering fluid while filling up. I waited for 20 min for the fluid to arrive. When it arrived we found out the servicelectrician hasn't been finished (trans fluid, final checks) which could have been done during the time I was waiting. The assistant manager was very nice about it and did it herself very quickly.
Robert – Troy, MI 9/11/2016
great service extremely friendly nathan was great!
Alan – Troy, MI 9/10/2016
Sylvia was professional and superb
Brittany – Kirtland, MI 9/9/2016
Steve was great and very friendly!
Jen – Howell, MI 9/9/2016
Awesome team, very high energy, polite, fast service. Won't be going anywhere else but here. Bravo!
Shannon – Sterling Hts, MI 9/9/2016
Very friendly and helpful staff
Craig – Troy, MI 9/7/2016
Excellent and fast service!
Harish – Troy, MI 9/4/2016
great service last visit
Kristi – Troy, MI 9/2/2016
Nathan , Sylvia and Ayoub are excellent employees and give exceptional service?
Robert – Rochester Hls, MI 9/2/2016
George – Troy, MI 9/2/2016
It was very busy since this is a holiday weekend. Usually, things go much more quickly.
Robert – Troy, MI 8/31/2016
The complete inspection of my vehicle is appreciated.
Peggy – Troy, MI 8/31/2016
I thought my water was low and the light on my dashboard was a low water light. The light was the low oil light. A big mistake I was two quarts low. I appreciated they didn't make me feel like a idiot. Light off and feel so much better that my oil is now changed.
Jay – Royal Oak, MI 8/30/2016
They were really cool
Sara – Troy, MI 8/25/2016
The service was amazing and everyone was so happy and worked way past closing to accommodate customers
Benjamin – St Clr Shores, MI 8/23/2016
Simply terrific service from Steven R. and Christopher S. Both were friendly, completely professional, did their work but also made the experience pleasant and fun for me. I'll be back! Keep these guys on!
Satish – Troy, MI 8/20/2016
Anne – Troy, MI 8/20/2016
So nice to go somewhere and see people that enjoy their job, care about customer service, and have fun while doing it.
Richard – Rochester Hills, MI 8/19/2016
Staff was very friendly and helpful. I will definitely return ans I will have my wife's car's oil changed here too.
Laurie – Troy, MI 8/12/2016
love the coupons
Meghan – Rochester, MI 8/10/2016
Everything was great! Thank you!
Imran – Troy, MI 8/6/2016
Great service and great staff. Keep up the good work.
Luke – Berkley, MI 8/6/2016
Everything was top notch!
Sharon/Arnie – Warren, MI 8/6/2016
First time ever to Uncle Ed's. Was surprised at the attention and service given to me. Manager was immediately there to introduce himself to us and his staff got right to work checking that all levels were up as they should be. Being a woman, I would highly recommend this location to everyone.
Harish – Troy, MI 8/5/2016
GREAT SERVICE ON MY LAST VISIT
Barbara – Troy, MI 8/3/2016
Fast and easy.
Jonathan – Troy, MI 7/29/2016
Usually in and out in 30 minutes... I didn't pull in until 30 minutes had elapsed.. Short staffed?
Nady – Trroy, MI 7/25/2016
Justin – Madison Hts, MI 7/23/2016
Had to ask for tire pressure to be done
Belinda – Birmingham, MI 7/19/2016
Jason – Rochester, MI 7/19/2016
David – Rochester Hls, MI 7/17/2016
i look forward to my next visit.
Kate – Warren, MI 7/11/2016
They were great
William – Troy, MI 7/10/2016
I love Uncle Ed's, but their high prices and poor service I have had of late may not bring me back again. Their "10 minute oil change" took 34 minutes and I had to remind my service person 3 times to fill my tires with air before they did. They also said 6 quarts wasn't enough to fill my car even though it has been every other time at this location, they didn't charge me for the 7th quart, but I know 7 quarts don't fit or I would have been told before. The workers were all super friendly and seemed to be working fast, but they just didn't have enough staff to handle the business. Also, with my $15 coupon off my conventional oil change still ended up being almost $43 which is much higher than other places which bummed me out and may keep me away in the future. :(
Victor – Troy, MI 7/8/2016
10 minute oil change took an hour
Shelley – Rochester Hls, MI 7/7/2016
The team at Uncle Eds at this location was absolutely awesome!Steve, the Service Manager, was very helpful and explained things clearly. His team is full of energy and made the oil change so enjoyable; their chemistry is obvious in the team work they display. Awesome job, always coming back!
Scott – Oxford, MI 6/30/2016
Way too slow, waited 30 mins to start, had the car torn apart, before they even showed the price. $75 for an oil change is ridiculous, that is twice the going rate.
People were good, but only having 3 people on staff, and 5 cars in line, I should have just left.
Sean – Hazel Park, MI 6/28/2016
Steve is the man
Vijayendar Reddy – Rochester Hills, MI 6/27/2016
It would be better if the same persons handle the work.. If another car comes they leave the car and go to other car.. and some other guy does the remaining work.. In my case I paid for Nitrogen gas to be filled in tires and other guy who don't know what's going on just filled the air.. I got realized and told him that you should fill Nitro gas instead of air.. And moreover I have asked them to check the radiator fluid is low.. Then they filled it.. To be frank for the money you charge and service you guys do is not at all worth..
David – Troy, MI 6/18/2016
Need to carry Mobil 1
Amy – Grosse Pointe Park, MI 6/16/2016
None one none
Maya – Rochester Hls, MI 6/4/2016
Steve and his team were so wonderful. Talking to them made my day!
Steve – Leonard, MI 6/4/2016
Matt – Troy, MI 6/4/2016
Excellent service from manager Steve and two new employees.
Mark – Milford, MI 6/2/2016
Visit was a little slower than usual, but all bays were full so UE site was busy.
Mike – Rochester Hls, MI 5/26/2016
Mike D Steve r brandon n and Jason s took care of me very well and they were all smiles, all good here! Working very hard too.
Trent – Lexington, MI 5/24/2016
Thanks for not forgetting the rear wiper blade Steve.
Trent – Lexington, MI 5/24/2016
Golden – Southfield, MI 5/23/2016
Mike, Mike, Nate and some other fella can't spell his name were amazing help. I love this store!
Josh – Warren, MI 5/21/2016
Sandy – Oxford, MI 5/20/2016
All team members were courteous.
John – Rochester Hls, MI 5/19/2016
Always professional when we take our cars there.
Veronica – Troy, MI 5/19/2016
M. Katherine – Troy, MI 5/17/2016
More affordable than dealer service. Right away I felt that my concerns were addressed and the price and trustworthiness was right to have more than just the oil change done.
Patrice – Bloomfld Hls, MI 5/13/2016
Excellent team members working together well.
Jacqueline – Warren, MI 5/13/2016
Steve the manager was awesome! Very personable, explained everything in detail to me and answered all my questions. The staff was super friendly and made me feel comfortable. Plan on making this Uncle Eds the place where I get my car serviced from now on!
Irena – Shelby Twp, MI 5/13/2016
Great, not pushy at all! Fast and friendly
John – Farmingtn Hls, MI 5/12/2016
Don – Troy, MI 5/11/2016
Elizabeth – Ferndale, MI 5/10/2016
Eric was very helpful and nice !
Tia – Troy, MI 5/9/2016
Very pleasant crew
Danielle – Rochester Hls, MI 5/9/2016
fantastic. Fast friendly and efficient
Mark/Chelsea – Troy, MI 5/8/2016
Great service, including assistant manager in training
Lisa – Troy, MI 5/7/2016
Steve and the crew were great! Providing a excellent client service.
Lauren – Livonia, MI 5/6/2016
The employees are always very friendly and seem knowledgeable too.
I feel like they are wanting to take care of my vehicle for me and not just selling me services to make a quota or hit a sales target. That keeps me coming back.
Sean – Ferndale, MI 5/6/2016
Excellent service, friendly and courteous
Greg – Shelby Twp, MI 5/6/2016
Joyce – Sterling Hts, MI 5/6/2016
Great service, friendly, fast
Paul – Troy, MI 5/3/2016
Great team. Quality work.
Angelique – Farmingtn Hls, MI 4/30/2016
Never feel forced to purchase anything additional.
Keith – Grosse Pointe, MI 4/27/2016
Asst. Manager Mike did a great job
Teresa – Rochester Hls, MI 4/24/2016
Friendly staff and very thorough.
Heidi – Troy, MI 4/23/2016
They guys washed the inside of my windshield when I asked if it was ok to do that for me. They jumped right on it and I greatly appreciated that as it's a pain to wash those far in corners. Seems like nothing, but as I quit smoking a bit back, it was something I had been wanting to get done and *poof* they created greatness! Terrific guys there and I will return.
Lyn – Troy, MI 4/21/2016
Cost was expensive- will look for coupon to return
Lyndsy – Rochester Hls, MI 4/13/2016
Everyone is very friendly
Kurt – Troy, MI 4/11/2016
None at this time
Robert – Troy, MI 4/9/2016
Entire staff was professional and friendly.
Ashley – Warren, MI 4/9/2016
Everything was fine.
Jill – Rochester Hls, MI 4/7/2016
Very quick and friendly service. I only felt that the price for a synthetic blen was somewhat more expensive than I am used to at the valvoline service center I typically went to in my home town of Rochester.
Patricia – Troy, MI 4/5/2016
Manager is really great!
May – Auburn Hills, MI 4/2/2016
Great job overall--- very convenient--- polite/courteous staff--- needed it to be quick because we have one toddler and a baby. Appreciated the speed and awesome service!
Ryan – Troy, MI 4/1/2016
Very good customer service
Anita – Hamtramck, MI 3/31/2016
Erik – Bloomfld Hls, MI 3/29/2016
Keep up the great job!
Bill – Rochester Hls, MI 3/23/2016
Friendly and excellent service!
Alissa – Shelby Twp, MI 3/22/2016
Krissi – Rochester Hls, MI 3/21/2016
I have been coming to this location for years, the staff is always great - especially Sylvia.
Brenna – Rochester Hls, MI 3/20/2016
MB left me a smiley face on my receipt and a smiling face during the whole time!
Sean – Hazel Park, MI 3/19/2016
Scott – Pleasant Rdg, MI 3/19/2016
This is the first oil change I had with this XC90. I could not believe how difficult it was to complete for the team. I was used to a 5 minute visit with my Ford Explorer. The team did a great job and all the guys, Michael, Tyler, and Jeremiah worked their best to get my job done and me back to work. I appreciated how Steven the manager observed the situation and allowed the guys to make decisions and encouraged them when needed. The group worked like a well oiled machine and I got the impression they enjoyed working at Uncle Ed's and with each other.
I will be back! But I am not buying another Volvo!
Adam – Clarkston, MI 3/11/2016
The whole staff made was excellent. They were super quick and friendly. I will definitely be coming back for all my oil changes.
David – Troy, MI 3/10/2016
First off, the whole crew was the utmost pleasure to trust my vehicle with! From the second I pulled in I was greated warmly by Jeremiah with a smile and a cheerful, "Hello Welcome To Uncle Ed's. I then was met by Michael D my customer service advisor who walked me thru in complete detail the oil service, what was covered, manufacture recommended services, Uncle ed's recommendations, and everything that was found in the multi-point inspection. The communication among the crew was completly clear and professional, the entire time I could hear Jeremiah checking and double checking to make sure that at every point he, "Looked at it!" at the end of my service I was greeted by Steve to check and make sure that I was more than happy with the service of his crew. It is perfect spot on staff, service, and dedication to safety that keeps me coming back. Thank you Jeremiah, Micheal D and Steve!
Marciano – Warren, MI 3/9/2016
The technicians that assisted with my oil change today were fantastic, never have a felt more comfortable at an oil change facility before. Mike and Silivia were great!
Lori – Washingtn Twp, MI 3/9/2016
Great, friendly service!
Anthony – Troy, MI 3/4/2016
Well done, all very nice and friendly
Ronald – Southfield, MI 3/4/2016
I have been an Uncle Ed's customer for the past 25 years and have had exceptional service at all locations!
Michael – Clintontownship, MI 3/2/2016
Your prices have gone way up. I will be looking around for a better deal.
Patrick – Rochester Hls, MI 3/1/2016
Chris – Rochester Hls, MI 3/1/2016
All in all great job.
Harish – Troy, MI 2/28/2016
great service last visit
Thomas – Troy, MI 2/27/2016
Though I knew the steps myself, the folks forgot to remind me to turn off the oil change reminder light. Not a huge issue for me since I will likely come back anyway....just need to find coupons more often.
Megan – Rochester, MI 2/27/2016
The manager at this location was extremely friendly and knowledgable! He explained everything very clearly and he was very passionate & enthusiastic about making it a great experience for the customer.
Laura – Rochester Hills, MI 2/27/2016
Everything was great
Haley – Troy, MI 2/26/2016
Staff was very friendly and helpful.
Harish – Troy, MI 2/22/2016
GREAT SERVICE ON MY LAST VISIT
Roberta – Madison Hts, MI 2/21/2016
Caught the bulb out by the plate. Mike is great!!!
Roberta – Madison Hts, MI 2/21/2016
Came in to get my headlight changed. Mike was great and quick!!! I come to Uncle Edsfor pretty much everything. He even buffed the headlight on the other side that was a little dim, with transmission fluid. I didn't know you could do that!!! Looks awesome.
Andrea – Westland, MI 2/20/2016
Very aggressive approach to trying to get me to buy other services. Uses scare tactics to try to sell additional services. not coming back
Roger – Troy, MI 2/18/2016
no no no
Joan – Rochester Hls, MI 2/18/2016
Steven went over the top with his knowledge of my SUV, he was able to make me leave wanting to return to Ed's for my next inspection. I had second thoughts of coming back, but that issue was solved. He is a hard worker, has a great personality, and the same goes for Siliva, and Nate. Those three can run the shop so everyone is comfortable with their professional service. I hope they stay at this shop. I was highly satisfied.
James – Troy, MI 2/13/2016
Price increases starting to make this service undesirable.
Collin – Troy, MI 2/13/2016
Service was fast.
Lyndsy – Rochester Hls, MI 2/13/2016
Coldest day of the year, they were super busy and still took exceptional care as always!
Doreen – Troy, MI 2/11/2016
My kid and i go to this store 3 time a year each, today we talked my wife into trying the store, then sold her synthetic when the car need sae 5-30 regular oil . she normally get it changed at the dealer for $38 your guys charged her $69.99 for this service .why did you do this????. THEY TOOK APART HER GLOVE BOX LOOKING FOR A FILTER AND LEFT ALL HER STUFF ON THE WET FLOOR MAT. This store ha always one a good job for us . WHAT THE HELL HAPPENED TODAY. this took over 1 hour
Dianne – Troy, MI 2/8/2016
Sylvia is a very competent worker, and needs to be rewarded for her efforts.
Rick – Troy, MI 2/2/2016
excellent service and professional staff
Rick – Rochester, MI 2/1/2016
excellent service and profesional
Jon – Troy, MI 1/30/2016
Service took a long time. I had to rotate tires, in addition to the oil change, and they were having trouble with the lift.
Jim – Troy, MI 1/27/2016
Sylvia and her team did an excellent job.
Charles – Troy, MI 1/26/2016
Terra – Shelby Twp, MI 1/23/2016
Great service techs
Rodney – Madison Heights, MI 1/19/2016
Possibly find a way to increase the amount of heat that can be regulated throughout the area while you're waiting during colder weather like today? (10 Degrees)
Nothing else. Thank you! Exceptional service as always, but would like to see people working in warmer conditions. If I was cold in my car with the windows up, your employees have to be cold. Just a personal observation of mine, but otherwise. Thank you again.
Brad – Leonard, MI 1/18/2016
was busy day... only in for an oil change and it took a half hour. The tech seemed a little overwhelmed, having 3 bays to take care of. Eventually someone (manager) came over and got things rolling along.
Wendy – Warren, MI 1/12/2016
The guys at the Rochester Rd store are great. It was 20 degrees and 6:30pm (late and FREEZING) and they were polite and professional. I wanted to hand them a jacket. Please provide a better means to keep those boys warm. They deserve it.
Rita – Troy, MI 1/12/2016
I have referred others too
Allstate – Troy, MI 1/11/2016
sylvia technician is fantastic.....
Brandon – Holly, MI 1/8/2016
The manager and his team provided excellent service. When I told him (I believe his name was Nathan) that I was on my lunch break he made sure that my service was quick without sacrificing quality. He recommended additional services based on the condition of my fluids and the age of my car, because of his honesty I will return to have all these services done in the future.
Charles – Troy, MI 1/7/2016
Darlene – Troy, MI 1/6/2016
Great service. I have 3 cars and all are serviced at this facility.
Gretchen – Troy, MI 1/3/2016
We will probably visit another Ed's location in the future. Some of the staff have changed and the service seems to be a bit lagging.
Greg – Troy, MI 1/2/2016
Took longer than expected, 4 cars were in bays at the time, just think they got swamped and overloaded.
Not happy that i get what i think is excessive email from Uncle Ed's, offering me a 'special' deal of $7 off a regular oil change. I go on line and ask for coupons, and get a $10 off coupon. Why am i putting up with this avalanche of emails from Uncle Ed, when i can go online at any time, and get better offers?
John – Troy, MI 12/29/2015
I need to be honest I have come to uncle eds for a long time. The reason I come there is one person sylvia. She never steers me wrong always gives 100 % customer service and never adds anything extra to the bill. That was not the case yesterday. I was there for in my husbands 2002 dodge truck from 2:30p disnt leave till 340pm with three kids. That is not fast. I informed the tech that we switched from high efficiency oil cig to high mileage. I bought the oil cig online to receive the discount. So I paid 69.99 for a high mileage oil chg, I did ask to add coolant. They said no problem and as I got my bill, they said I had a $30 charge. Thought that was high for coolant but honestly I was beyond frustrated for sitting there for. Your with three kids 9,7and 4. When my husband went out to his truck this morning their was no coolant in it 1st all and on the bill they charged me $16.99 for a high efficiency filter. I feel because I am a woman they try to upcharge me every time. Tjay is why I come to see slyvia. I told the gentleman we want nothing extra outside the coolant. Whatever filter comes with the oil change I already purchase we will take that one. Called back this morning and mgr said to bring it back again. Honestly I can't sit up there for another hour. He said that usually people that get high mileage oil chg get the high efficiency oil filter. I would bring our Yukon up there and never got a higher end oil filter. I'm just very disappointed and feel that I was taken advantage of because I am a woman.
Raymond – Sterling Hts, MI 12/26/2015
Couldn't be better served...answered all my questions, explained the coupon process and even arranged for a $10 new customer discount....Have already referred my two sons and offered to pay for their oil changes....GREAT Managers.....
Kurt – Troy, MI 12/21/2015
Great service and great crew all around! Keep up the good work!
Tatiana – Troy, MI 12/17/2015
Great service, fast and efficient
Corey – Troy, MI 12/15/2015
This location happened to be pretty busy and although I was able to pull into the bay right away, the oil change took about 45 minutes. The employees apologized for the wait and were very courteous about it but in my opinion, the length of the wait was long enough where an offer to discount the cost of my service might have been a nice gesture.
The one thing that is a little frustrating about my experience with Uncle Ed's is that the attempt is always made to upsell me on services that are not necessary or warranted. For example, the maintenance schedule in my owner's manual indicates the transmission fluid doesn't need to be changed until 100,000 miles but Uncle Ed's has attempted to sell me this expensive service once my vehicle reached 40,000 miles. The affect of this is that I am suspicious of ANY service that Uncle Ed's suggests that I get because I feel like you're trying to get more money out of my wallet rather than providing me services that I actually need.
Cody – Troy, MI 12/11/2015
They are easily the best Uncle Eds I have ever been to. The service is amazing, provide great information and detail about all of their products, don't push if you say no, and overall very welcoming. Always an entertaining visit and well Worth the money. Sylvia and Brandon/Nate were the ones who took care of me this time and I will come back hoping to have them again as my Advisor/technician.
Debra – Saint Clair Shores, MI 12/11/2015
Jennifer – Las Vegas, MI 12/8/2015
The whole team was professional and pleasant. It was a great experience. I also was not expecting to pay so much for an oil change and they helped out by providing a discount. It was much appreciated.
Sara – Troy, MI 12/4/2015
My windshield is sparkling clean! Thanks The engine area was cleaned also. Service just seemed top shelf today. Every bay was filled when I arrived and the employees were very happy and attentive to everyone. A good work environment makes employees and customers happy.
Thank you for starting my weekend with a smile.
Please open an Uncle Eds in Muskegon.
A Loyal Customer
Elizabeth – Rochester Hills, MI 12/3/2015
Great service thanks to the helpful crew and managers at uncle eds
Michelle – Farmington Hills, MI 12/3/2015
Love this location!
Elizabeth – Rochester Hills, MI 12/1/2015
Freindly service thank you
Leslie – Royal Oak, MI 11/30/2015
This was, by far, the BEST service I have ever had at an Uncle Ed's. We had never been to this location before as there are several closer to our home. We are now inclined to make this our standard go-to location even if it is a longer drive.
Jennifer – Troy, MI 11/24/2015
It's the only oil changing company that doesn't make me feel stupid. They are so polite and explain thoroughly. Thank you!
Peter – Troy, MI 11/23/2015
Good work. Completely satisfied
George – White Lake, MI 11/20/2015
Oil was spilled on my engine that needed to be washed down.
Also, I was asked to start my car for a check and oil was drained and not refilled yet. I pointed out to the tech, after he said oil pressure was good that my oil light was on. Then they put oil in the car, but it was low.
Manager on duty caught that it was low in his final check out, so it was corrected before I left.
Total time for a normal full service oil change took over an hour (about 70 mins). Ran my car without oil and now it stinks because of the spill. Not a good performance from the Uncle Ed team
Keisha – Detroit, MI 11/17/2015
No further comments
Kendall – Troy, MI 11/17/2015
Very friendly and knowledgeable staff!
Jason – Troy, MI 11/9/2015
Chris – Saint Clair, MI 11/8/2015
Chris the manager was great, very friendly and helpful as well as the rest of the team.
Doreen – Troy, MI 11/7/2015
I never received the first time discount that was offered to a customer right next too me. The price was 3 times as much as i pay at rhe dealer. I will not return to uncle eds for future oil changes.
Dion – Troy, MI 11/7/2015
Sylvia B rocks!!!
Amber – Troy, MI 11/3/2015
Paul – Macomb, MI 11/2/2015
5 technicians in stora all working on one vehicle with 3 vehicles in the store didn't make sense to me
R – Troy, MI 10/31/2015
Very businesslike demeanor for all employees
Nancy – Troy, MI 10/31/2015
Very personable employees
Joan – Rochester Hls, MI 10/31/2015
They are always very friendly!!! I like to see the same faces, the turn over here is often. I wish you could keep the same guys. The longer they stay the more experienced they will be. I always forget to tell them I took the survey so I miss out on the extra dollars, I'm not sure if I can combine the last one if I forgot to give it to them for this service. Every dollar helps me.
John – Commerce Twp, MI 10/29/2015
Oil Change took over an Hour. Shop has to order 2 air filters from local vendor. They only brought one the first visit and it took them 40 minutes to return. I came for the fast service and save some money. Next time I'm going to dealership
Nichole – Rochester Hls, MI 10/28/2015
Great staff, fast and not pushy
Kelly – Troy, MI 10/27/2015
I moved to Troy from Sterling heights about 5 years ago. I started coming here at that time. I've never had a bad experience here. Thank you.
Ann – Troy, MI 10/21/2015
Sylvia and Shane were excellent and very helpful and friendly. I needed more to be done there but your prices are very high and I couldn't afford to do more at this time. Single mother and budget wouldn't allow. I just wish you had a lower price on the things I need to have done. I appreciate the very friendly service and the quickness that the crew had in getting the job done. Thank you.
Ramit – Troy, MI 10/18/2015
Devin – Troy, MI 10/16/2015
Always so super friendly!
Shrism – Troy, MI 10/15/2015
Lights were not checked during initial safety check. Tire pressure was checked and they asked about the wipers as well.
The engine coolant was topped off but the temperature rating was either not tested or not mentioned to me. I did not see the team do the coolant test in the pipette with beads.
The team was overwhelmed with the number of cars present at that time. The typical vocal co-ordination that typically goes on was absent. Other than the manager there were technicians who were obviously not trained well.
The oil change took too long even though I was the second car to arrive there. The team here did not inspire enough confidence to visit this location again. Please let me know if there is a better trained team in the vicinity.
Justin – Madison Hts, MI 10/14/2015
Did not have new fram oil filter for car so they had a Mobil 1 oil filter sent over from auto parts store nearby which took longer then I expected but I do realize it was of no fault of the employees @ ed's
Jacob – Troy, MI 10/13/2015
Everyone was incredibly helpful and walked me through everything they were doing, making sure that there were no surprises and that i was fully taken care of. The manager, Steve, and Dylan were especially helpful in making sure I was satisfied.
Lyle – Troy, MI 10/13/2015
Job well done as always have been coming in for 11 yrlears and it's because of the service I receive.
Steve – Utica, MI 10/13/2015
These guys are great
Ioan – Troy, MI 10/12/2015
Rachel – Troy, MI 10/12/2015
Chris, Dylan & Shane did a great job. Very professional and explained everything thoroughly. Weren't too pushy but made me aware of the options and recommendations.
Dan – Troy, MI 10/11/2015
Great service everytime.
Alex – St Clr Shores, MI 10/11/2015
Not many oil change places are open on Sunday,but I am glad you guys are, because I decided to stop in to Uncle Ed's today I found out that I had services about to be due, Chris did a great job of explaining why I needed these services. Keep up the great work and I will keep coming.
Stephen – Auburn Hills, MI 10/10/2015
I do not remember the woman who ushered my car and I into the service bay but she was very warm and polite. After ushering another car out of the service bay, wishing them a "GO GREEN!" (big State fan, so I knew we were off to a goo start) for the later-to-be-played MSU game that day, the manager, Steve, approached me from to introduce himself and welcome me for my visit. I didn't know what the heck was wrong with my car but Steve and the female employee were quick to identify I needed a steering fluid change, from listening intently to my explanation. The service was prompt and professional, the whole staff managed other arriving customers, just as myself, with the same courtesy and efficiency towards their needs...
While trying not to make this a long response, long story short, I have come here for years and will keep coming back due to the employees at this location and how well they do their work; that, and the fact that my knowledge lies in taking care of the critically ill human body, not cars. However, I too, understand the importance of feedback from customers (and their families), so I hope this helps!
Brian – Shelby Twp, MI 10/10/2015
The Manager, Steve was trying very hard, but his crew seemed new and inexperienced. They obviously needed additional training and supervision.
They were friendly, but need more training.
Josh – Warren, MI 10/10/2015
Mike is excellent
Paul – Troy, MI 10/10/2015
Alex – Clawson, MI 10/8/2015
I dealt with Andrew, Chris, and Steve today and each was extremely professional and knowledgeable. Everything went well and I would definitely return.
Ania – Troy, MI 10/8/2015
I needed to get an oil change and I am new in the area. Recently moved from Lansing, Mi. I was drawn in by the sign that said that they could your shoppe could do an oil change in twenty minutes or less. Needless to say, I was there for an hour with a small child. Each time I asked if they were almost done, they tried to sell me more services. I wanted to get in and out like the sign stated. Horrible service, slow employees, outrageous prices. I came in for the convenience- you were anything but. Total disappointment. I will never return.
Wes – Troy, MI 10/2/2015
Steve is a fun guy! He was super nice and easy to chat with. Made waiting not so bad
Dan – Troy, MI 9/28/2015
Professional group of employees, they take care of my Trailblazer like I would.
Alaina – Troy, MI 9/26/2015
Staff is always incredibly friendly and efficient.
Andrew – Troy, MI 9/25/2015
Sylvia is the reason why i choose Uncle Ed's. I refer and always come back with my friends vehicles including mine. Her customer service stands out and that is what companies should focus on. Everytime I visit I feel like a family member. I thank you
Cindy – Troy, MI 9/24/2015
Forgot to clean windshield front or back
Robert – Troy, MI 9/23/2015
Congratulations for having Sylvia and her crew at your Troy, MI location! I always appreciate their thorough check of the many inspection points in addition to changing the oil in my car. This trip, they discovered cracks in my engine belt. If they hadn't checked and replaced this belt the resulting breakdown could have been terrible. There are many places to get an oil change....but only Uncle Ed's has Sylvia to handle the details!
Morgan Lee – Warren, MI 9/19/2015
Roger – Troy, MI 9/19/2015
Why do my rewards points expire ?
Kimberly – Troy, MI 9/19/2015
New managers are nice!
Brandi – Rochester Hls, MI 9/18/2015
The new staff at the Troy, MI location are excellent! They were thorough, knowledgeable and took the time to address all of my questions/concerns. Kudos to Christopher, Eddie, Colin and Gregory for working together to make my visit a very pleasant experience! I have always received great service from Uncle Ed's and will definitely recommend this location to friends and family!! Thank you for the wonderful and professional customer service that you provided!!
David – Royal Oak, MI 9/18/2015
Great guys. Easy to work with
Bryan – Ferndale, MI 9/14/2015
Took 2 hours for a simple oil change, store employees were very rude and unprofessional. Talked to Dennis Coggins after it all and he refunded my money and gave me a gift certificate for another oil change. His service in dealing with the issue was excellent. Just noticed this survey, I know it was a long time ago.
Charles – Troy, MI 9/14/2015
NOT AS FAST AS IT COULD BE
Brandon – Troy, MI 9/13/2015
The Utility Technician "Shane B" made this visit to Ed's Oil as fantastic as it was. He was extremely personable, knowledgeable, and professional. He is an amazing representative for your store and is the reason I will return to Eds in the future.
Erin – Troy, MI 9/12/2015
Everything was great except the lady said they washed my windshield and they didn't, I didn't mention it to her bc I thought it was something they were going to do. It's not that big of a deal everything else was fast and done properly.
Robert – Rochester Hls, MI 9/10/2015
Jeff – Troy, MI 9/8/2015
the only thing that might keep me away is the prices. prices seem to keep going up, been using uncle eds for years
Ian – Troy, MI 9/6/2015
Michelle – Farmington Hills, MI 9/1/2015
Love this location, Dave is great!!
Mark – Troy, MI 8/31/2015
Dane – Troy, MI 8/29/2015
Dave was excellent. Very friendly and professional. Made me enjoy my time in the shop.
Michele – Sterling Hts, MI 8/26/2015
We have been going to Uncle Eds for a verying time. David Cagle used to be at the Van Dyke (Warren location) when he moved to the Rochester Road Troy location we followed him! David is superb with his knowledge, customer care and his love for his job shines through! However, the last two times he hasn't been there and service just isn't the same. Today, I paid for 2 extra anti-freeze to be put it and it wasn't done. My card was charged the $12.72 for it. I was then told I was free to go after paying. However, my windshield wipers weren't checked, tire pressure not checked and windshield not cleaned. I had to ask... The truck that was in bay #2 had to ask as well. Not sure if this is a glitch in this store or this is the norm now. Very disappointed! By the way none of the selections matched why I returned today
Cindy – Bloomfld Hls, MI 8/25/2015
Dave and the techs are very professional and knowledgable! My car will last a long time! Thanks for the great service!
Tom – Sterling Heights, MI 8/24/2015
Very friendly and knowledgeable about the service that my car needs
Cara – Troy, MI 8/22/2015
Everyone is super friendly, courteous and professional.
Antonia – Rochester Hls, MI 8/21/2015
The manager Dave was very nice and personable.
Kerry – Troy, MI 8/20/2015
Dave and his staff were very friendly and fast! I enjoyed my visit and will be back in about another 3,000 miles :)
Efi/Peter – Troy, MI 8/19/2015
Teresa – Rochester Hls, MI 8/19/2015
Friendly, thorough and fast.
Michael Allstate Construction – Troy, MI 8/18/2015
Everything was fine but they did not wash my windshield.
Carleen – Troy, MI 8/18/2015
The service was quick and easy even to those like me who are clueless about their car!
Brenna – Rochester Hills, MI 8/18/2015
Dave is great. He does everything to make sure his clients are comfortable and accommodating. His team establishes rapport that is unparalleled.
Robert – Troy, MI 8/15/2015
Dave and his crew did a great job and very fast!
Brad – Troy, MI 8/13/2015
The price of the oil change is $15 more than dealerships or any other oil change place in the area. Coupons are nice, but when the prices are already inflated, they do no good.
Harish – Troy, MI 8/12/2015
I HAD GREAT SERVICE LAST TIME
Eugeniusz – Troy, MI 8/11/2015
David and his crew are always fast, informative and helpful. Thank you!
Jennifer – Sterling Heights, MI 8/11/2015
I like how friendly the guys are!
Joseph – Clarkston, MI 8/10/2015
I go to Uncle Ed's for several reasons. 1. They do a full inspection instead of just simply changing the oil. 2. They keep track of the maintenance records including additional services. 3. Convenience 4. They're fast.
Lisa – Sterling Hts, MI 8/4/2015
Great service, very friendly!
Terry – Center Line, MI 8/4/2015
Very friendly, informative and knowledgeable service.
Dennis – Macomb, MI 8/3/2015
Relatively expensive, but I needed the convenience.
David – Auburn Hills, MI 7/30/2015
Getting a little tired of the up selling.
Stephen A – Livonia, MI 7/30/2015
manager was awesome and funny too !!!!
Joan – Rochester Hls, MI 7/24/2015
I always ask for Mobil fuel and hope that this is being done, I worry that if you have asked but they give you a lower grade how would you know. I think it was called Midas Muffler that did that to me once, now I cant help but to worry about these businesses.
C – Troy, MI 7/23/2015
Very friendly and efficient!
Alex – Troy, MI 7/23/2015
Dave and Kyle were fantastic.
Hailey – Troy, MI 7/22/2015
All the employees there were friendly and knew what they were doing.
Gerald – Troy, MI 7/21/2015
I came in for a $40 oil change and left $165 later. But they were very friendly about it.
Mark – Troy, MI 7/21/2015
Excellent service and history of services performed.
Roger – Troy, MI 7/18/2015
No feed back
Chris – Rochester, MI 7/16/2015
Todd – Rochester, MI 7/15/2015
Best oil change around
John – Troy, MI 7/15/2015
Everything handled professionally and timely.
Pete – Troy, MI 7/14/2015
Scott – Troy, MI 7/11/2015
Sylvia is the best!
Harish – Troy, MI 7/9/2015
GREAT SERVICE ON MY LAST VISIT
Gretchen – Troy, MI 7/8/2015
I asked the manager to talk to my husband on my phone to easier relay service information. Kyle was very helpful...and quite chatty with my husband! ðŸ˜„
John – Troy, MI 7/8/2015
Jessica – Clinton Twp, MI 7/7/2015
Excellent service. Everyone was very friendly.
David – Troy, MI 7/7/2015
Your manager Dave is a true professional. He GETS IT.....
Adam – Dearborn, MI 7/7/2015
All was great.
Jacob – Oak Park, MI 7/6/2015
While The Technician Was Friendly And Had A Lot Of Hustle The Manager On Duty Seemed To Get Passive Aggressive When I Declined Additional Services Then Left To Take Care Of Other Customers For A Long Period Of Time While I Waited For A Final Inspection. My conventional Oil Change Lasted Over Half An Hour And For A Good Portion Of That I Was Sitting In My Hot Car With Nobody Working On It Waiting For This Manager. It Says "10 Minute Oil Change" Right On The Sign Which Is A Big Reason I Stopped There On My Way To Another Engagement But because There Were Only Three People (That I Could See) Working And/or This Manager Getting Annoyed With Me Turning Down Add-ons I Was Running Late. I Will Visit Uncle Eds Again Because This Was My First Negative Experience (I Usually Go To One On Woodward In Royal Oak, Mi And They Are Always Fantastic).
David – Shelby Twp, MI 7/6/2015
Everybody was great!
Melissa – St. Clair Shores, MI 7/6/2015
I stopped in on my hour long lunch break from work to get a quick oil change. I had been to Uncle Ed's in the past and was satisfied. This visit took over and hour and 15 minutes from the time I arrived. The staff was polite and continued to apologize but i will not be back if I want this to be a timely visit.
Andrea – Troy, MI 7/6/2015
You're all awesome!
David – Troy, MI 7/6/2015
Mark – Troy, MI 7/2/2015
Melih – Troy, MI 7/2/2015
The price is too high for a basic service.
I did took the service since I was in a hurry.
I will not plan to come there again.
It seems to me that you are grabbing my money since I m living in an expensive area. You cannot do this price in low income area, I bid.
I will never ever will plan to come to your place hopefully. It is not acceptable
Mandy – Troy, MI 7/2/2015
Dave was great, very friendly, and cute. I will be back
Amanda – Auburn Hills, MI 7/1/2015
Each time I visit the location in Troy, the staff is so nice and are super knowledgable. I appreciate how they explain what they are doing and don't seem like they are forcing me into a sale. I will continue to visit this location because of the pleasant experiences I've had. Great job!
Kelli Denise Earl – Detroit, MI 7/1/2015
Service was fast,and friendly!
Alondria – Romulus, MI 6/29/2015
World class service.
Shawn – Dearborn, MI 6/29/2015
Brad – Troy, MI 6/27/2015
Matt – Rochester Hls, MI 6/27/2015
Store Manager Dave is a great guy. Remembers who I am and things about my car.
Jennifer – Troy, MI 6/27/2015
They explained everything very well and did a thorough job.
Sydney – Rochester Hls, MI 6/25/2015
Eric – Canton, MI 6/23/2015
Visit went well this time
Ian – Troy, MI 6/20/2015
Deborah – Rochester Hls, MI 6/19/2015
I really enjoy the staff at this location, I drive out of my way just to visit this location. Excellent staff!!
Michelle – Warren, MI 6/19/2015
I love it there! Everyone is happy and so friendly. It's so welcoming! I love Sylvia & Mike they are awesome!
Tony – Troy, MI 6/19/2015
Dave and Syliva did a fantastic job of servicing my vehicle. They got me in and out very fast.
Tiffany – Troy, MI 6/17/2015
Heather – Troy, MI 6/10/2015
Sylvia was very nice and on her game. Everyone was fast and courteous
Irene – Royal Oak, MI 6/10/2015
Great Service. Salvia B is a great asset to your Company.Always knowledgeable and Customer Orientated. Shane B.was a greatctech.
Rachel – Birmingham, MI 6/10/2015
Sylvia is an asset to your company; her professional yet friendly manner is a credit to both herself and your organization. Shane was very friendly and I hope that he is able to obtain an Assistant Manager position. Kyle was thorough and friendly. The team deserves many kudos!
Michael – Troy, MI 6/7/2015
Jim – Troy, MI 6/5/2015
Outstanding custermer service. A very engaged group of employees.
Donald – Troy, MI 6/5/2015
Excellent service. Sylvia was especially helpful.
Virginia – Hazel Park, MI 6/4/2015
Your service is double what I have ever paid anywhere else. I will not return for that reason.
Greg – Troy, MI 5/30/2015
Chelsea – Royal Oak, MI 5/28/2015
Gregory – Bloomfield Hills, MI 5/23/2015
Although the store manager introduced himself, the assistant manager and his team were excellent in terms of providing information and timely service.
Matthew – Sterling Hts, MI 5/23/2015
> Your store Manager Dave is very attentive to detail. I like that a lot when it comes to my car.
David – Auburn Hills, MI 5/23/2015
Manager didn't help me use a coupon I forgot to print.
Kathia – Rochester Hills, MI 5/17/2015
Everything was great.
Dan – Troy, MI 5/13/2015
I like using this facility because the customer service adviser Sylvia is professional at her job and friendly to deal with.
Ron – Troy, MI 5/9/2015
Good visit. Not to much upselling
Michael – Troy, MI 5/8/2015
Mark – Troy, MI 5/7/2015
Very professional always feel I am getting the best service here
Kathleen – Troy, MI 5/7/2015
The people were friendly and helpful, as always.
Brandi – Rochester Hls, MI 5/4/2015
The team at the Troy, MI location are awesome!! They are very efficient, friendly and knowledgeable. This was my 1st time utilizing Uncle Ed's. Sylvia and John made it a great experience! I would definitely recommend this business and will return for additional services in addition to my standard oil changes!
Robert – Troy, MI 5/4/2015
As always, the service was excellent!
Amanda – Troy, MI 5/3/2015
Shane was a new employee but was great. Colin, Joe and Damian were also great. Very knowledgeable staff and very efficient. I will return for every maintenance requirement and oil changes. What a refreshing experience as a woman in the auto field. I was treated fairly and respectfully. I will also recommend this location as it was recommended to me. Thank you!!!!
Ian – Troy, MI 5/3/2015
Great visit today.
Deborah – Dearborn, MI 4/30/2015
Matt – Rochester Hls, MI 4/28/2015
Dave is a great manager. Makes you feel welcome every visit.
Ahren – Oxford , MI 4/22/2015
Sylvia and Damien were super helpful and extremely friendly throughout my entire visit. Even when they got really busy, they still made sure all of my concerns were taken care of. I usually go to the location at 12 mile and John R but I am going to switch to this one for my future visitsðŸ˜Š
Rodney – Madison Heights, MI 4/22/2015
Today I was thoroughly and exceptionally impressed by Syliva's expediency, professional and amazing performance today . I've never seen anyone so motivated, passionate and compassionate about her responsibilities. Her ability to delegate time, speed and remain focused, concentrated and maintain efficiency by herself today was outstanding.
In my personal opinion and recommendation, I would advise that you take Syliva B under advisement and that she's reevaluate her and that she is offered or promoted to a Managerial Position. You rarely see (If ever) someone with her determination and energy.
If you have any questions or would like for make a formal statement or letter of recommendation I will.
-Joseph Rodney Paulick.
David – Troy, MI 4/16/2015
Joe K is just an outstanding representation of what I can only assume Uncle Ed's desires to portray to their customer base. No I'm not a relative, I'm a very satisfied customer who will continue to return as long as he's at this store. He's a rare breed in the world of customer service that "Just Gets It". Do what you have to do to retain him Mr. District Manager.
David – Troy, MI 4/8/2015
I can't remember if the manager was on the floor. I saw a lot of new faces but did not see my favorite attendant "Sylvia." I hope she is still with you...although I like the organized militaristic chanting style. some times the attendants come off "TO" exuberant....she was always the most polite and professional with just the right volume.
Ellece – W Bloomfield, MI 4/7/2015
Everyone was very nice
Pete – Troy, MI 4/6/2015
the manager ,SYLVIA, is very good .
Jessica – Oakland, MI 4/4/2015
I loved dave, great service manager
Ben – Auburn Hills, MI 4/2/2015
I was charged for an oil filter I never asked for. I was ignored while other customers coming in after me were serviced first. My tire pressure light is still on, although they claimed the tires were filled.
Amy – Troy, MI 4/1/2015
Other customers pulled in after me and were out before me, at times technicians were on the other vehicles while mine sat unattended. Not sure why 3 guys need to be at 1 vehicle at the same time.
Caleb – Shelby Two, MI 3/31/2015
Team did a great job
David – Auburn Hills, MI 3/28/2015
Outstanding service, as usual!!
Ricky – Troy, MI 3/28/2015
The manager is a great guy,,,, always present and sets best examples for his employees to follow. Sylvia runs a tight ship and inspires her team members to do the same. Stay focused on quality people and you'll continue to get my businesss.
Matt – Troy, MI 3/28/2015
Dave and crew did a great job!
Melanie – Troy, MI 3/27/2015
Dave the manager was very personable. Had a great sense of humor and worked well with his staff.
Tanya – Oxford, MI 3/25/2015
After several weeks of noise and multiple-visits to the dealer to find the rattle in our brand new vehicle, we finally are told by the dealership while conducting an oil change that there was an oil wrench left in the engine compartment/cavity area--we actually have the tool that came from the Uncle Eds on Rochester Road, Troy from an oil change my wife had on 1/8/15. It is obviously disappointing that this happened and we are hopeful there was no major damage to the car. We are glad there were no safety issues that resulted like falling out of the engine and bouncing up to hit a vehicle behind us on the freeway (of which we would be responsible legally and morally). At a minimum, we expect a full refund of our $87.25. This should never have happened--standard operating procedures & end of job and day tool checks were obviously not conducted.
Bernice – Troy, MI 3/20/2015
This was the best service team I have ever experienced . These guys are unbelievably friendly & professional. I was so pleased with everything .
Lee – Waterford, MI 3/14/2015
These guys are fantastic. Extremely knowledgeable and courteous, which in this area is very rare.
Edgar – Detroit , MI 3/2/2015
Classic oil change
Matthew – Sterling Hts, MI 3/1/2015
Manager Dave is a great guy. He always recognizes me and says hello. Very warm and inviting fellow.
Arben – Troy, MI 2/27/2015
Dave, the supervisor was a great guy! True example of a professional and leader.
Will go back just because of him!
Kelly – Troy, MI 2/27/2015
Dave was conscientious enough to go below my car and find a transmission leak after I mentioned that I saw a few drops of red fluid where I park. He recommended a less expensive avenue of getting this repaired.
David – Auburn Hills, MI 2/24/2015
Manager recommended that I have a tire checked for a leak, which I did.
Dan – Troy, MI 2/18/2015
Your technician Silvia is not only professional in her demeanor but knowledgeable about the products & services available at Uncle Ed's. She makes me feel like I am her only customer and it's all about servicing my vehicle quickly.
Beth – Rochester Hls, MI 2/17/2015
All went well.
mike – Troy, MI 2/13/2015
very informative when explaining replacement of oil and quality grades and other vehicle issues
Kara – Rochester, MI 1/31/2015
Dave has a nice smile!
Joanna – Troy, MI 1/30/2015
This was the best visit to an Uncle Ed's that I have ever had, I have been previously with my family members or friends only to have slow or completely horrible service. Staff has definitely changed over the last few years, Thank god! Everyone was super friendly and helpful with showing me what needs to be done on my Escape presently, what should have been done previously & what can be done to help extend the life of her :] It was also, really fun, it's feels kind of weird to say that about an oil change but the staff was incredibly friendly with each other & I, laughing & joking around as they worked. It's really nice to see people enjoying the work they do. As I was once told, you're either there for WHAT you do, or BECAUSE of what you do. Either way, everyone was really wonderful!
Janet – Rochester Hilla, MI 1/30/2015
Employees were all polite and professional. They made sure I understood the reasons for everything. Service was quick. I felt very comfortable when leaving.
David – Auburn Hills, MI 1/21/2015
Sylvia was fantastic, as usual!!
Gordon – Lapeer, MI 1/20/2015
The group that worked on my car were very professional and worked well together to get the job done fast which indluded a tire rotation.
Jason – Harrison Twp, MI 1/17/2015
Very professional and highly efficient!! Will definitely return!
Kevin – Troy, MI 1/16/2015
Provided advice to contact ford about a recall
Candice – Clawson, MI 1/15/2015
Dave was very friendly and helpful along with all the other mechanics.
Tammy – Holly, MI 1/15/2015
Michael – Shelby Twp, MI 1/13/2015
Manager Mike and the staff were all friendly. Great service.
Paul – Troy, MI 1/8/2015
Great service. Dave the manager was very knowledgeable and helpful
Chris – Troy, MI 1/7/2015
Everyone I encountered was incredibly friendly and Joe, who helped me get checked in, was very low pressure about what additional services I need. The environment was very energetic and service was very fast. Excited to be a new customer!