Lisa – Royal Oak, MI 12/1/2018
The Technican, Matt, was the only one working. He explained a coworker had car trouble and there would be a slight delay in service time since he was performing all services himself. I appreciated his honesty, but I have to say I found no delay whatsoever in service time. He finished with the customer ahead of me then proceeded to give me personalized, great, efficient service! He was friendly and very professional. I would return for service at this location anytime I knew he was working!!! He even waved to me as I exited the car wash next door. A+ service.
Paul – Royal Oak, MI 12/1/2018
No other feedback
Reilly – Madison Hts, MI 11/29/2018
The customer service was incredible! Matt and the manager on duty were both extremely helpful and friendly. This is my first oil change since getting my new car and since moving to Michigan. They helped me understand things that I didn't without making me feel embarrassed or uninformed. We even worked together to figure how to shut off my maintenance light in my vehicle since the VIN number was a little different. I couldn't be happier with the customer service I was given during my oil change. I look forward to continue giving my business to Uncle Ed's.
Chelsea – Royal Oak, MI 11/28/2018
Great service
Leshea – Oak Park, MI 11/28/2018
Thank you and was a great experience!
Karyn – Royal Oak, MI 11/28/2018
Guys did great! Thanks Nick and Justin for taking the time to explain things!
Laurie – Harrison Twp, MI 11/21/2018
I appreciate that although additional services were offered, the sales of those services were not "high pressure" as I simply did not have the payment for those services in my budget. Also that I was able to maximize coupon offers. As such, when I Do have the funds to cover additional services / products, I will return to Ed's.
Becky – Warren, MI 11/15/2018
GREAT SERVICE!
Tracy – Oak Park, MI 11/12/2018
Excellent service! Will be back.
James – Madison Hts, MI 11/11/2018
Good Service
Jennifer – Oak Park, MI 11/10/2018
Very thorough service, Everything that was done was explained to me and I learned a lot about my new car!
Linda – Warren, MI 11/2/2018
Been coming to this service location for years. Always professional, friendly, and thorough. Always enjoy my visits, especially knowing that my vehicle is in competent hands.
Diane – Madison Hts, MI 11/1/2018
Great service.
Tim – MADISON HTS, MI 10/31/2018
Very professional
Meredith – Warren, MI 10/31/2018
The guys are really nice
Phuong – Nq, MI 10/30/2018
Very fast
Cono – Royal Oak, MI 10/28/2018
Lawrence knows his stuff
Amanda – Royal Oak, MI 10/24/2018
Great and friendly service! Made sure I understood everything they were doing and that I was aware of any issues. Will be coming back and recommending to my friends!
Diana – Hamtramck, MI 10/24/2018
Lawrence was a life saver. Best service I got in such a long time from any company. He helped me out so much and they really do care. If you have an issue they call right away. My car is still running amazing after 84,000 miles because they take care of my vehicle everytime I bring it in. Nightly recommended this place. I have been coming to Uncle Ed's for years because of the great service, great management, and great overall experience.
Derek – Royal Oak, MI 10/23/2018
Lower prices
Donna – Royal Oak, MI 10/22/2018
Lawrence was really detailed with explaining how my engine works
Therese – Troy, MI 10/20/2018
The guys were great! Very fast
Gary – Royal Oak, MI 10/19/2018
Lawrence and Matt took great care of my car.
Amanda – Madison Hts, MI 10/19/2018
Very nice guys
Robert – Madison Hts, MI 10/19/2018
Always great service from the guys
Angela – Madison Hts, MI 10/15/2018
Professional, friendly and fast service
Julia – Royal Oak, MI 10/14/2018
Good service
Elizabeth – Warren, MI 10/8/2018
The team is always friendly, does not oversell me items I do not need and always listens. Due to the great service, I always come back. Your tech even went out of his way to do his best to offer to look at my air filter in that is for the air "in" my vehicle. Due to the way the 2018 Jeep Compass is built, the entire glove box needs to come out. I am only just over 5K miles, no need to change. Your tech offered - great service! Bad engineering by Jeep - I work at FCA so I shared feedback to Jeep to!
Derek – Warren, MI 10/2/2018
Very friendly, thorough and fast!
Ryan – Royal Oak, MI 9/27/2018
The service was great and Lawrence H was very fast he promised me a time and finished everything before the time he promised
Eric – Royal Oak, MI 9/25/2018
Didn’t need an oil change but matt and Justin checked out y new car for me!
Talmai – Detroit, MI 9/21/2018
Great customer service, informed me on everything that they did.
Penny – Royal Oak, MI 9/21/2018
Matt and lawrence were fast and very informative.
Joselyn – Madison Hts, MI 9/17/2018
Manager Matt S was very friendly and helpful!
ESTELLA – Highland Park, MI 9/17/2018
Great visit as always. We always come here and only here
LISA – CENTER LINE, MI 9/17/2018
Pulled in because I was overheating and Matt and Ronnie helped me a lot. They are awesome!
Joseph – Highland Park, MI 9/14/2018
A little high on the prices but Lawrence made it better with coupons
James – Hazel Park, MI 9/10/2018
Great service from the team
Priya – Royal Oak, MI 9/9/2018
Great service
Corrine – Madison Heights, MI 9/1/2018
Everyone is so nice
Miguel – Detroit, MI 8/31/2018
Lawrence took such great care of me last time I moved to another state and everytime I come back I have to come to this location
John – Ferndale, MI 8/31/2018
Great service
Matthew – Hazel Park, MI 8/30/2018
Nice guys not over pushy with sales
Irene – Royal Oak, MI 8/27/2018
I used to go to a different place but I'll never go anywhere else now
Scott – Madison Hts, MI 8/26/2018
Great job! Keep up the good work.
VirginiA – Hamtramck, MI 8/21/2018
Very helpful
Megan – Hazel Park, MI 8/21/2018
Lawrence was nice even offered me coupons
Stephanie – Royal Oak, MI 8/13/2018
Lawrence and Bill were great. They didn't care if they had to stay late. I really appreciate this company
Brian – Madison Hts, MI 8/13/2018
I come here all the time really good service and fast like they promise
Valerie – Madison Hts, MI 8/12/2018
No additional feedback.
Kayla – Madison Hts, MI 8/11/2018
Nothing
Cj – Grosse Pt Wds, MI 8/11/2018
Good guys
Matthew – Madison Hts, MI 8/7/2018
Lawrence the store manager was great and made me feel comfortable. I didn't feel overly pressured to get the extras. I appreciate that.
Kimberly – Rochester Hls, MI 8/3/2018
I came in for an oil change on my lunch hour and Lawrence was very fast with the service
Coco – Detroit, MI 8/2/2018
I am always pleased with the courtesy,service and attention to detail I receive with each visit.
Nic – Mount Morris, MI 8/2/2018
The manager opened up early just for me thank you Lawrence
Joseph – Lenox, MI 8/1/2018
Bill and Justin did a great job, I appreciate their work.
Kyle – Royal Oak, MI 7/28/2018
Exceptional service as usual!
Phil – Madison Heights , MI 7/28/2018
Great experience
Neal – Royal Oak, MI 7/24/2018
Matt and Lawrence were great.
Mike – Royal Oak, MI 7/23/2018
Great customer service and very professional
Tony – Ferndale, MI 7/20/2018
Everything was good
Michael – Hazel Park, MI 7/20/2018
Lawrence was excellent as well as his team
Colby – Hamtramck, MI 7/20/2018
Today's visit was great the manager lawrence was very helpful and kind. He made my visit very pleasant and i will absolutely be coming back to this location. Great customer service. Loved it
Na – NA, MI 7/19/2018
Matt and bill were very fast. Will definitely be back
Eric – Ferndale, MI 7/18/2018
Hope you win.
James – W Bloomfield, MI 7/16/2018
Lawrence was good with explaining everything
JEFFERY – STERLING HTS, MI 7/16/2018
Fast service
Courtney – ROYAL OAK, MI 7/13/2018
I love this place like my second home
Scott – Madison Hts, MI 7/10/2018
This is a GREAT location of Ed's. They always do an excellent job.
Riley – Madison Hts, MI 7/9/2018
Manager was great as well as the whole staff
Edward – Madison Hts, MI 7/6/2018
Great service
Malath – Madison Hts, MI 7/3/2018
Staff excellent overall!!
Chad – Madison Hts, MI 7/3/2018
Lawrence and Matthew are great
Laura – Royal Oak, MI 7/3/2018
Always great and friendly service!
Ron – North Port, MI 7/2/2018
Lawrence was really nice
Anthony – Detroit, MI 6/29/2018
Fast and friendly
Beau – Hazel Park, MI 6/28/2018
Very fast, I was short for time but I'll be back for the recommendations
Raymond – EASTPOINTE, MI 6/28/2018
Lawrence was great. Good fast service!!!
Nick – Warren, MI 6/19/2018
Great management, very friendly and helpful
David – Tecumseh, MI 6/19/2018
The tech guys are great. Friendly and are not overly pushy with what needs to be done. They inform me and let me make the best decision. They show me the filters and explain what happens, ect. They do a good job.
Stephanie – Warren, MI 6/14/2018
Always come back here!! AWESOME SERVICE and always friendly people and mangers!!
Sally – Allen Park, MI 6/12/2018
Drove by.
Anthony – Warren, MI 6/6/2018
Very friendly and helpful!
Dan – Madison Hts, MI 5/27/2018
All good
Tiffany – Warren, MI 5/24/2018
The staff on duty the afternoon of 5/24/18 was awesome. They were super friendly, helpful, and professional, yet personable. Lawrence was made sure each point was hit and everything was explained, and he led me in the right directioon of maintenance that my car needed. Thank you to the amazing team at that location keep up the good work!
Samantha – Madison Heights, MI 5/23/2018
No comment
John – Royal Oak, MI 5/19/2018
I arrived early before the shoppe opened, the manager rolled up the doors and started even though he could have waited 10 minutes longer. He was efficient, ready and handled my service quickly. I was there longer than usual but as we agreed a power steering fluid change was a good idea, it was reasonable to assume it would take longer than the usual oil & filter change.
I have had no less than 7 vehicles run thru this location over the past 15 years and always was satisfied with the work.
Linda – Warren, MI 5/18/2018
William, Matthew and Steven were great! I have been coming back for many years, and will continue to do so as long as I live in the area. Always friendly, fast, exceptional service.
Chris – Warren, MI 5/17/2018
Knowledgeable and very quick!
Hali – Royal Oak, MI 5/7/2018
Very friendly and helpful staff. All staff took the time to explain each item and purpose for recommendations which I appreciate.
Angela – Royal Oak, MI 5/6/2018
The employees at this store were extremely helpful and knowledgeable. I was in and out in no time!
Phillip – Detroit, MI 5/5/2018
Great service
Christy – Madison Heights, MI 5/1/2018
Lawrence H and Justin C were phenomenal. The service was completely amazing & they treated us so well. They gave me options, explained what I needed and why, stayed after store closing hours to complete the tasks & provided coupons to help. I will always come back to Uncle Ed's Oil Shoppe just because of this wonderful service.
Adina – Madison Heights, MI 4/30/2018
Coupons help, fast service
Michael – Lake Orion, MI 4/19/2018
I trust Uncle Ted's oil service to take care of me and my truck.
Greg – Royal Oak, MI 4/14/2018
Service was great - You just need to tone down the up sells...
Terry – Madison Hts, MI 4/10/2018
It was pleasant and good could have used a cup of coffee
Aaron – Royal Oak, MI 4/7/2018
Did not have part needed in stock. Went and got (15 min. delay)
Clayton – Madison Heights, MI 4/5/2018
Lawrence H and Justin C were awesome. Fast, knowledgeable and friendly. Always a pleasant experience at this shop!
Nancy – Royal Oak, MI 4/4/2018
Great manager Lawrence H, great service from William M
Alan – Royal Oak, MI 4/2/2018
Nice, friendly staff.
Ashley – Madison Heights, MI 3/30/2018
All very helpful and friendly
Roderick – Detroit, MI 3/24/2018
Lawrence and his team were so in sync that I bought them lunch, they worked together as a well OILED unit.( No pun intended)
Molly – Commerce Twp, MI 3/23/2018
Everyone was very friendly and professional! The manager made sure everything was done correctly.
Zach – Madison Hts, MI 3/22/2018
I never like being asked to buy wipers, air filter, etc. I know they may need replacing, but usually I maintain my own vehicles and can replace those items myself. The oil change is expensive at over $100, so I'm not interested in paying someone to install those simple items.
Nicole – Sterling Hts, MI 3/17/2018
Staff was super friendly and talkative!
Jamie – Westland, MI 3/13/2018
It was my first time ever going to this place. I had an outstanding service from Bill and Matt. I will be back 100% thanks again
Melissa – Madison Heights, MI 3/10/2018
Excellent customer service at this location.
Elaine – Royal Oak, MI 3/7/2018
Even though your prices are higher than other places, I come back for the service. Also, I feel sorry for the guys--forced to listen to Pop 40 music.
Charlotte – Royal Oak, MI 3/2/2018
Today was my first time to Uncle Ed's. I went in for an oil change and was shocked at how expensive a basic oil change cost. That being said, it was by far the friendliest customer service I've ever received! Everyone there was helpful and informative. I was 100% satisfied and will go back (hopefully with a coupon)!
Nate – Hazel Park, MI 3/2/2018
This location is very professional and the reason that I am a return customer.
Adrienne – Royal Oak, MI 2/27/2018
I used to dread going to get an oil change due to my lack of knowledge of cars and never wanted to be swindled into something. I routinely visit your franchise because that simply doesn't happen. Any extra services I get, aside from an oil change, I am informed of what's wrong and why, and what I can do to fix it. As a bonus, getting the coupons in the mail/email encourage me to get some of the more costly maintenance services because I save more. Overall great job.
Kevin – Madison Hts, MI 2/26/2018
I appreciated the great and through service that I have received.
Angie – Ferndale, MI 2/24/2018
Everyone was nice, happy & very informative. Did a great job!
Melissa – Warren, MI 2/22/2018
I would like to say I've been to this location many times but this particular day I was very frustrated because I didn't know what was going on with my vehicle and why my lights kept going out but the young gentleman I believe his name was Lawrence if I'm not mistaken very fast fun and friendly and detail explaining everything what was going on with my car also working with other customers to provide great Services I was completely blown away I will be sure to visit this location again as I always do but now that I know that someone cares about my vehicle and its well-being I will be sure to also refer others to this location thanks Uncle Ed's oil Shoppe
Elizabeth – Madison Hts, MI 2/19/2018
Matthew and Lawrence were amazing!! Very fast and efficient. I wil definitely be coming back.
Zachary – Ferndale, MI 2/18/2018
Very friendly service
Dave – Madison Hts, MI 2/3/2018
None. Well done!!!!
Jon – Royal Oak, MI 2/2/2018
What a awesome crew of guys you have here at this location in Madison Heights take such good care of me and really take good care of my truck always keep me up-to-date with what needs to be done and make sure I have a great deal I will be back next time Tom says we have to take care of the trains
Shaun – Roseville, MI 2/2/2018
Love this guy Tom always takes great care of me I'll follow Matt anywhere he goes
Susan – Warren, MI 1/30/2018
I've been coming here for years they know what I want bass short and sweet and Tom deliver that today I'll definitely be coming back for the future years
Ryan – Royal Oak, MI 1/26/2018
I love coming to see these guys they always tell me what's going on with my car keep me informed and get me in and out
Terri – Warren, MI 1/26/2018
My customer service advisor Steven M and my utility technician Justin C were very helpful and they were very very thorough with their explanation of what my car needed.
Mike – Warren, MI 1/25/2018
Amazing always great love seeing the same faces
Roche – Rochester Hills, MI 1/25/2018
Always greet tree me friendly take care of my vehicle
Laura – Ferndale, MI 1/20/2018
Best oil change place I've ever been to. Never feel pressured to buy services, very clear about pricing and they don't make me feel uncomfortable personally.ive had such bad experiences with other places in the past.
Cathy – Royal Oak, MI 1/18/2018
love these guys always so nice
Virginia – Warren, MI 1/6/2018
Always have a good experience.
Katherine – Warren, MI 12/22/2017
Everyone was very nice and helpful!
John – Chicago, MI 12/22/2017
Tom and his team were very happy and helpful!
Ashley – Royal Oak, MI 12/19/2017
Thomas suggested that I finally do the fuel injector clean out on my car, and he sold me on it by explaining the benefits and why he does this on his car. He spoke to me in terms I could understand and didn't make me feel like he was trying to upsell me on a service I didn't need. And in the end, he was spot-on and my car is running way better.
You guys always have the nicest employees and that's the number one reason I am a loyal customer.
Jenna – Detroit, MI 12/14/2017
these guys are awesome
Andrew – Royal Oak, MI 12/12/2017
awesome like always
Frank – Madison Heights, MI 12/11/2017
always great
Paul – Ferndale, MI 12/11/2017
these guys really know there stuff
Greg – Clawson, MI 12/9/2017
Great service, ideal location for my family. Friendly and kind. See you in a few months.
Thanks,
Greg
Christopher – Madison Heights, MI 11/27/2017
Hands down the best auto maintenance experience I've ever had. I'll be back, and I'll bring my friends!
Kirk – Royal Oak, MI 11/24/2017
Everything was great. Service was to notch. But Uncle Ed's is just more expensive than almost all other places. Without a coupon I would have probably gone somewhere else.
James – Royal Oak, MI 11/24/2017
great always
Cole – Royal Oak, MI 11/17/2017
Great service!
Julie – Chesterfield, MI 11/15/2017
Stephen is amazing, informed me of everything due on my vehicle
Ashley – Three Oaks, MI 11/13/2017
I had a wonderful experience when getting my oil change. Everyone was kind and helpful. The manager was hilarious, informative, and understanding. He did not push me into purchasing a certain product knowing I am not familiar with car maintenance. Instead, he informed me of my options and shared the pros and cons associated with each option. There are some places that are all about business but here I felt like family. I have recommended Uncle Ed's Oil Shoppe to my family and friends and will continue to do so. While all my experiences have been great this was one of my best. I believe this calls for raises all around!!!
Trevor – Warren, MI 11/12/2017
love these guys
Shannon – Warren, MI 11/10/2017
Thomas S and Justin C and a 3rd friendly fella were all on point w personality and education. Ty
Laurie – Center Line, MI 11/10/2017
Tom has taken care of me in the past I felt he was honest and very personable,. Since then, I will only bring my car into his location, cause I know I’m in great care. Keep up the great work!
Danielle – Madison Heights, MI 11/4/2017
The entire team was extremely polite and professional. I never feel pressured to buy things as an upsell as that is a huge negative for me. I want to get a service done, not battle sales reps and this store never does that to me. They do however thoroughly explain anything that needs maintenance, replacement or attention. I do replace and purchase the things that require it for the maintenance of my cars' needs. Today I had an additional surprise service... my battery died while I was in the oil change bay. The team quickly jumped into action and to help me out. (They actually resembled a pit crew!). The manager ended up pulling his own vehicle around to the front of my car to give it a jump. They had me stay and wait with my car running to ensure it had enough power. They even had me turn my car off to ensure it would restart before I headed out to make I would not get stranded anywhere. I had my 12 year old daughter with me so I extra appreciated their concern that I would make it to my next destination. I have an 08 Impala and it has only been to Uncle Ed's for its oil changes. I bring my husbands truck to this location for all oil changes as well. We would never go anywhere else due to the excellent service we receive. You have a top notch team working at this location and I believe it is one to be modeled after for all your locations for training and customer service.
Linda – Warren, MI 11/2/2017
Been coming here for years. Always great friendly service.
Chelsea – Madison Hts, MI 11/1/2017
Stephen was amazing
Bryan – Madison Heights, MI 10/27/2017
always keep my truck running great
JAZMYN – Southfield, MI 10/27/2017
Fast. Very informative. Friendly and good sense of humor
Kelly – Madison Heights, MI 10/24/2017
Tom, (the Chevy guy) is fantastic!
Mark – Sterling Hts, MI 10/16/2017
I drive past another uncle EDS just to come see tom an his guys they do such a good job
Kevin – Detroit, MI 10/16/2017
these guys take such good care of me an my jeep
Meg – Royal Oak, MI 10/14/2017
Tom is an outstanding manager. He was professional, personable and helpful, customer service oriented and I saw how he treated his crew respectfully while other cars came in. I hope he gets a bonus or a raise, he deserves it!!! Chris was there too, and he is an excellent, friendly, helpful technician. He needs a bonus too!!!! Thanks 12 mile/Madison Heights uncle Ed’s team for helping me keep my 11 year old car running!
Paul – Madison Heights, MI 10/14/2017
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Jason – Royal Oak, MI 10/6/2017
these guys are fast
Amanda – Madison Heights, MI 9/27/2017
Very helpful and quick work
Patrick – Madison Hts, MI 9/24/2017
Stephen and matt were very helpful, and fast!
Devon – Madison Heights, MI 9/22/2017
Thank you Matthew and Josh for the excellent and friendly service me and my family will always come back for your guys friendly service thank you again
John – Warren, MI 9/15/2017
just love the level of attention to detail and friendly, competent service.
Gabe – Baroda, MI 9/12/2017
fast know whT THEY ARE TALKING ABOUT
Trevor – Bloomfld Hls, MI 9/7/2017
I was very impressed with the customer service and energetic attitude of Tom and William. This was my first visit to an Uncle Ed's and it was a completely different experience (positive) from my previous oil changes (Major Oil). The price is a bit higher than I was paying but the experience was definitely better.
Ashley – Royal Oak, MI 9/4/2017
Tom and Lovell were awesome. Satisfied customer, as usual. This is why I return. Thank you!
Tony – Royal Oak, MI 9/3/2017
Not applicable
Jenna – Royal Oak, MI 8/29/2017
Super awesome and fun staff. People aren't kidding when they say customer service is almost more important than pricing! I first was turned away by ho expensive he oil change was but these guys were honestly amazing and very honest, so I decided to go with it and I certainly will come back. I also like the rewards program :)
Mike – Eastpointe, MI 8/23/2017
great service, Bill and matt are the best
Zead – Stlink Hts, MI 8/22/2017
super fast
Brandon – Detroit, MI 8/16/2017
these guys are always great
Randall – Royal Oak, MI 8/11/2017
Tom, Zach and Alex were amazing. I will definitely be back. Amazing customer service gentlemen. Keep up the hard work!
Stephanie – Madison Hts, MI 8/11/2017
Very friendly staff. Will definitely be back
Clayton – Madison Heights, MI 8/10/2017
I've been coming to this location for the last 8 years, always great service. Super friendly and knowledgeable. I never feel pressured to get services I don't want. Today, Thomas S and Kevin B continued that streak of great service!
George – Royal Oak, MI 8/2/2017
I hate having work done in my car in any way - I hate waiting for it to be done and I hate the expense and I hate the feeling that I'm being taken for a ride and that I don't actually need the work done. I have NONE of those feelings with Tom and the team at Uncle Ed's 1110. They were incredibly quick and friendly and professional, and most particularly were very good about (a) telling me about the work in need done in the near future, and also (b) how critical that work is. I had a question about gaskets in my engine starting to leak, which I had heard from another mechanic was going to be dangerous soon, and Tom was very clear that while it was important, it was not as urgent as a couple of other things. VERY happy with the work they do here, and I absolutely will be back for any work they can do for me.
Mark – Royal Oak, MI 8/1/2017
Only thing that could make it better is cheaper prices, but they are already fair prices. Keep up the great work!
Erin – Berkley, MI 7/30/2017
Tom was very helpful and knowledgeable. He got me in and out before they even opened! That is dedication to serving customers on their schedule. I have not had great experiences with oil changes in the past with other companies. I have changed my mind because of today's service I will 100% be giving my return business to this store. Tom is awesome!
John – Madison Hts, MI 7/29/2017
Great staff, very professional, no hard sell but very educational.
Ciera – Southfield, MI 7/27/2017
nice cool gentle men
Beth – Royal Oak, MI 7/25/2017
fast friendly
TARAY – Detroit, MI 7/22/2017
STAFF WAS VERY NICE AND FRIENDLY. I WILL CERTAINLY BE BACK FOR MY NEXT SERVICE.
Jesse – Royal Oak, MI 7/22/2017
nice people
Clayton – Royal Oak, MI 7/22/2017
The staff was extremely professional and took great care of me. The manager Mike was very nice and I would recommend him for a promotion to the next level. its hard to come by good customer service now and days. thank you.
Colleen – Warren, MI 7/13/2017
these guys are always geeat
Julie – Madison Hts, MI 7/13/2017
I have a class c motorhome and it wouldn't fit in the bay but they accomadated me and crawled underneath and did it anyway .....great guys!!! I thought the price of power steering fluid was quite high but it's probably comparable~
Maya – Detroit, MI 7/12/2017
you were awesome
Christopher – Madison Hts, MI 7/11/2017
You guys were outstanding. Everyone was so prompt, courteous, and professional. I was also amazed today when I found a voicemail on my phone thanking me for visiting you and expressing your desire to keep me as a customer. I've never had...well, anyone, do that before. It shows you care, and I appreciate that.
Lexi – Madison Heights, MI 7/11/2017
these two guys are so awesome they always take such great care of me an my truck even if I don't spend any money. I love these guys they make me feel safe on the road I can always count on mike to keep me informed with what I need to do for my truck. today I meet Tom he was super friendly an got me in an out super fast.
Joe – Madison Heights, MI 7/8/2017
you guys are awesome
Matthew – Hazel Park, MI 7/7/2017
Fun and friendly staff very clear on what they were doing at all times and were quick and full of good information, very personable.
Diane – Farmington Hills, MI 7/1/2017
extremely knowledgeable and friendly
Breenn – Ann Terrace, MI 6/30/2017
All 3 men working... mike bill and tom.... were very helpful and informative. very friendly and helpful.
Jenny – Madison Heights, MI 6/29/2017
The service staff did a great job with my car's oil change and I didn't feel pressured to buy anything extra.
Shannon – Royal Oak, MI 6/28/2017
This store is fantastic! Friendly happy people. Very attentive & professional yet fun
Kaitlyn – Royal Oak, MI 6/28/2017
Excellent service as always.
Laura – Royal Oak, MI 6/24/2017
These guys are the absolute best. Friendly, funny, fast and courteous. I am highly satisfied EVERY TIME I go. I even send my young daughter there now because I know she'll be treated right. Love this crew.
Tim – Royal Oak, MI 6/18/2017
The staff was helpful and courteous. I will definitely be back for my next oil change.
Steven – Huntington Woods, MI 6/18/2017
Service Tech and Manager were great - everything was explained.
Sierra – Detroit, MI 6/15/2017
I always go to Uncle Ed's. staff is always friendly and down to earth, and service is always quick and easy.
Ally – Madison Hts, MI 6/14/2017
friensly
Bob – Royal Oak, MI 6/9/2017
Mike and the whole crew were excellent..
Kathy – Warren, MI 6/7/2017
Been coming here for years always great service and nice people.
Marcia – Warren, MI 6/7/2017
Friendly staff
Ken – Roseville, MI 6/6/2017
great service great staff
Justin – Ferndale, MI 6/6/2017
excellent service
DANIEL – Farmingtn Hls, MI 5/24/2017
the service is exactly what I expected. I was very satisfied.
Ruth Ann – Bloomfield Hills, MI 5/23/2017
I'm not crazy about the suggestive selling that Uncle Ed's has their employees do each time I'm there; however, I do understand that is part of the process. That said, I liked how it was handled at this particular location much more so than at the prior location I frequented.
Rob – Madison Heights, MI 5/23/2017
Friendly and fast service
Meghan – Madison Heights, MI 5/22/2017
Great service. Fast and friendly!
Timothy – Ferndale, MI 5/21/2017
Very helpful with explaining engine cleaning
Louise – Madison Heights, MI 5/18/2017
Very friendly !!
Robert – Madison Heights, MI 5/18/2017
friend;y
Shannon – Detroit, MI 5/17/2017
Thank you
Aaron – Grosse Pointe, MI 5/16/2017
Everything was great
Lindsey – Warren, MI 5/12/2017
a new loyal customer. great service.
Claudio – Sterling Heights, MI 5/12/2017
friendly, knowledgeable and respectful crew
Seporia – Clinton Twp, MI 5/11/2017
friendly
Monique – Detroit, MI 5/11/2017
guys they were wonderful, definitely won't be last time coming in, thanks
Andrew – Warren, MI 5/7/2017
The manager and technicians were very helpful.
Amy – Romeo, MI 5/6/2017
Friendly
Tom – Royal Oak, MI 4/29/2017
Bill and team are the best. Fast and efficient always!!!
Autumn – Madison Heights, MI 4/27/2017
I think it is kind of annoying that they keep telling us all these things that need to be done, but they cost so much. They think we will be paying $400 on a single visit when in reality we just need the oil change.
Mike – Royal Oak, MI 4/26/2017
From all of my times going to Ed's for my oil changes, I have never had an oil leak after my oil change. Unfortunately, I walked out to my truck this morning and there is a 10"x10" oil stain on my concrete driveway. Pretty disappointing.
Cydni – Hazel Park, MI 4/26/2017
No comments
Dave – Madison Heights, MI 4/21/2017
very fast and friendly
Elizabeth – Warren, MI 4/21/2017
The service shop only had to techs working and I waited 50 minutes to get my service. Since there were only two techs my service that is usually fast took over 40 minutes. If this was my first visit, I would not return. If I notice two techs again - I will not stay for the service. Since there were only two techs, I actually had to ask what service I needed. Additional techs should have been provided to that store.
George – Royal Oak, MI 4/20/2017
very helpful and informative!
Bettie – Detroit, MI 4/17/2017
awesome service
Geri – Warren, MI 4/17/2017
great svc with a smile.
Sabrina – Hazel Park, MI 4/15/2017
i always come here. great place
Mark – Royal Oak, MI 4/15/2017
great visit
Kevin – Hazel Park, MI 4/15/2017
The staff was great. Super friendly. And it was done in less than 15 minutes!
Albert – Oak Park, MI 4/15/2017
any comment
Amy – Royal Oak, MI 4/14/2017
Nothing at this time
Tia – Hazel Park, MI 4/14/2017
My husband an I always come here an always will!!!!!!
Julie – Warren, MI 4/14/2017
Friendly staff
John – Lathrup Village, MI 4/14/2017
Awesome
Brandon – Detroit, MI 4/13/2017
They are quick at what they do and they get the job done rite.
Steven – Madison Heights, MI 4/7/2017
Very good and friendly workers
Andrew – Roseville, MI 4/7/2017
Great service and fast
Derek – Keego Harbor, MI 4/6/2017
No commenta
Paul – Macomb, MI 4/2/2017
Everything went well.. Been going to various stores for years
Brian – Sterling Heights, MI 4/1/2017
None. Thank you
Shaunese – Detroit, MI 3/30/2017
the technician did not secure oil pan firm, it blew off on freeway,also i was charged for extra oil and 5 quarts comes with the oil change price, also a piece under hood was no attached to close hood.
the manager was there
Craig – Warren, MI 3/30/2017
Great service
Phillip – Hazel Park, MI 3/30/2017
Normally the timeliness is up to par with the great service. The last visit which was on 1/27/2017. Robert and the team helped me out also changing one of my lower running parking lights on the passenger side. It was rather difficult for them, I guess and took a long time.
Tyler – Royal Oak, MI 3/19/2017
Everything was great besides them not closing my hood all the way. As soon as I got on the xpressway I noticed my hood was about to come open.
Gail – Oak Park, MI 3/18/2017
Fast, friendly and easy. Thank you!
Elise – Royal Oak, MI 3/16/2017
The staff is very informative and friendly!
John – Royal Oak, MI 3/10/2017
Received great service. Guys at this location Madison Hgts Michigan do a great job. Been repeat customer for years. Last vehicld had over 300,000 miles this vehicle is at 294,000 + miles. Thanks to oil changes keeps my vehicle going. Keep up great work. Profesionals.
Mike – Royal Oak, MI 3/5/2017
good teamwork
Amanda – Hazel Park, MI 3/4/2017
Love this location! Michael and his team are awesome, I won't take my car anywhere else!
Dana – Detroit, MI 2/23/2017
Great place, great employees.
Sue – Berkley, MI 2/17/2017
Used to go to Valvoline. I liked yours much better
Sabrina – Hazel Park, MI 2/11/2017
good service and friendly staff
Kent – Sterling Hts, MI 2/10/2017
Pleased with the service. Team communicated well.
Ashley – Royal Oak, MI 2/8/2017
Returned to get aquapel treatment that wasn't in-stock the week earlier. The guys were awesome, as always. They did a great job with the aquapel treatment - probably the most thorough application (multiple employees working on getting ever last inch of windshield) I've ever received. Very very very happy with visit and I'll definitely be back for my next oil change.
Ashley – Royal Oak , MI 1/30/2017
Didn't have aquapel product on-hand to do glass treatment that was supposed to come free with purchase of wiper blades.
John – Madison Hts, MI 1/26/2017
Keep up the great work!
Brice – Madison Hts, MI 1/19/2017
Very good service, no issues at all.
John – Royal Oak, MI 1/15/2017
Always try and arrive early preferably on weekends, they are ready and prepared to handle the job. It's not that I'm important but nobody likes to wait in lines. Groicery, events, concerts and vehicle service.
Dawn – Warren, MI 1/13/2017
Good service
Deborah – Royal Oak, MI 1/9/2017
Great friendly service
Jen – Ferndale, MI 1/4/2017
A phone call thanking me for my business was kinda annoying.
Joseph – Madison Hts, MI 12/31/2016
Great service
Peter – Hamtramck, MI 12/30/2016
These guys rule! Take care of them.
Julia – Royal Oak, MI 12/29/2016
Great service
Alex – Royal Oak, MI 12/28/2016
Good group of guys
Christian – Detroit, MI 12/23/2016
Great service. Nothing bad
Robert – Royal Oak, MI 12/23/2016
They were very helpful
Jennifer – Royal Oak, MI 12/23/2016
Mike and the team at this location always provide great service!
Tyler – Royal Oak, MI 12/6/2016
Nothing could have been better. Tim, the manager (maybe assistant) was super friendly and knowledgeable.
Wisam – Rochester Hls, MI 12/5/2016
All is well, but I do wish that you would lower some of your prices....
Sherri – Huntingtn Wds, MI 12/1/2016
Everyone is always very friendly and we often see staff from prior visits.
Elizabeth – Lake Orion, MI 11/29/2016
Super friendly team, great experience!
Joseph – Lenox, MI 11/28/2016
These guys are great!! Really appreciate the professionalism and customer service, well done.
Megan – Warren, MI 11/23/2016
The staff at this location is top notch. I always am impressed with their friendliness and knowledge. Keep up the good work!
Brice – Madison Hts, MI 11/19/2016
Good
Michael – Warren, MI 11/16/2016
As always great service!
Lijah – Madison Hts, MI 11/15/2016
Just make sure to give back peoples phones. Once you scan their online coupon. Other than that everything was great :)
Scott – Warren, MI 11/7/2016
Always excellent customer service! The staff goes above and beyond!
Joanna – Madison Hts, MI 11/4/2016
The manager was great
Alison – Ferndale, MI 10/30/2016
Tim was great as well as the guy who dressed up as a smurf for Halloween.
Dustin – Royal Oak, MI 10/26/2016
Took longer than expected
Stephanie – Warren, MI 10/25/2016
Great and friendly people always come here and no were else!!
Leon – Waterford, MI 10/19/2016
Coupons
Michael – Lake Orion, MI 10/13/2016
The guys took great care in taking care of me. Well organized and had their routine down. Like a well oiled machine (no pun intended).
Steven – Southfield, MI 10/2/2016
No Comment
Stephnie – Hazel Park, MI 10/1/2016
All the guys were very friendly and helpful. They were able to answer all my questions. Super nice guys.
Heather – Royal Oak, MI 9/26/2016
Great customer service, no wait
N/A – N/A, MI 9/19/2016
I have never taken the time to complete an online survey. I felt the service I received during my recent oil change visit at Uncle Ed's warrants recognition and praise of two of your employees. Historically, getting an oil change is one of those 'must do' maintenance obligations that I'm not one to look forward to. On this particular visit, however, my experience was one that leaves me looking forward to coming back. During this visit, I had the pleasure of getting acquainted with Michael J. and Lovell W.. From the moment I pulled into the bay, these two gentlemen made my experience positive and memorable. What I appreciated the most is the approach they took in introducing me to maintenance services that I might benefit from. I'm not an easy sell and prefer to research purchases as an informed buyer. I am not a fan of the pushy salesperson and will, in many cases, (even if I need a service) take my business elsewhere if I feel product is being pushed on me or the seller is insincere. I did not get any of this from Michael J. and Lovell W.. In fact, I feel Michael J's and Lovell W's approach should be emulated by other employees as the gold standard of service. Not only did I purchase several services beyond the oil change I had come in for, I also learned a great deal about my vehicle that I had not known about in the 4 years I've owned it. I left feeling informed, cared about as a customer and wanting to return. Thanks Michael J. and Lovell W. for such a positive experience and for the education (and laughs). I'll definitely be back.
Sherry – Royal Oak, MI 9/17/2016
I will be back
Beth – Warren, MI 9/15/2016
very personable
Renee – Clarkston, MI 9/7/2016
everyone is friendly which is part of the reason I came back.
Steven – Madison Heights, MI 9/1/2016
Staff is always nice, and get me in and out of the shop quickly!
Autumn – Madison Hts, MI 8/31/2016
Everything was great. No complaints here.
Christopher – Warren, MI 8/31/2016
Keep up the exceptional service!
Elizabeth – Madison Hts, MI 8/26/2016
All of the technicians were cheerful and knowledgeable...my visit was a really great one!
Traci – Roseville, MI 8/26/2016
Great service!
Ellington – Royal Oak , MI 8/19/2016
Great staff. Super friendly and make it less stressful coming in.
Lily – Huntingtn Wds, MI 8/15/2016
It wasn't great
Dustin – Royal Oak, MI 8/15/2016
Good visit
Tori – Warren, MI 8/14/2016
Coupons/ account rewards are greatly appreciated!
Steven – Southfield, MI 8/9/2016
No Comment
Ashley – Ferndale, MI 8/8/2016
Awesome friendly knowledgeable staff!
James – Detroit, MI 7/17/2016
I bought my 2004 GMC Envoy brand new and nobody other that Uncle Ed has changed the oil in my vehicle.
Burke – Pleasant Ridge, MI 7/15/2016
Appreciated complimentary wiper blades due to problem with last set from uncle eds.
Elizabeth – Warren, MI 7/13/2016
I have been using Uncle Ed's for years and continue to return due to the great service. The team is extremely kind and does not "push" to just sell me things. They listen when I did not have the money and was very kind to not push. They inform and truly care about their customers. The world should work this way!
Courtney – Oak Park, MI 7/10/2016
I love this location. Been bringing my car here since 2010 and these guys are great. LeVell and Matt are always awesome. Thanks guys
Judith Boerner – Royal Oak, MI 6/21/2016
What wonderful service. I will be a customer from now on. All questions answered and I felt confident that I got great service. Am new to the area and saw station from street and recognised the name Uncle Eds so glad I stopped thanks again Judy
Monica – Oak Park, MI 6/21/2016
Using the tablet is so convenient. Having tthis survey immediately after the visit wwas also great because they did an awesome job and definitely deserve the credit. The way your treated is huge. Will definitely be back.
Rashelle – Royal Oak, MI 6/19/2016
Good visit
Shadia – Lake Orion, MI 6/17/2016
Great service!!!!
Holly – Hazel Park, MI 6/17/2016
No additional feedback
Denise – Madison Hts, MI 6/16/2016
The team that worked on my car today was amazing to say the least. They took excellent care of my car.
Clayton – Madison Hts, MI 6/11/2016
The manager on Duty, Michael J and Lower Technician Lovell W were great! They were very professional, friendly and courteous with each other. In the next bay there was a woman with a small child and they even got a juice for the kid. Always a pleasure to come here.
Alando – Warren, MI 6/10/2016
Thanks for the great service!
Ashley – Royal Oak, MI 6/7/2016
Michael J, Timothy D, and Brandon R did an excellent job. They were friendly, professional, and knowledgeable.
Dustin – Royal Oak, MI 5/19/2016
Good visit
Karen – Hazel Park, MI 5/19/2016
I was preparing to go out of town the next day and wanted my fluids and tires checked. I wasn't sure of close time so I pulled in and they were closed. Michael J and Brandon R were finishing up their evening cleanup as I was preparing to turn around to leave they came over asking me what I needed. I told them I was going out of town the next day and I wanted a fluids/tire check but wasn't sure about close time. Even though they were closed for the evening both of them said for me to come in and they could help me out. Both Michael J and Brandon R were very polite and extremely helpful. They checked everything for me and did a safety check of my lights. I was very pleased and thankful that they took the time for me even though it was past closing time and they were almost done with their cleanup. Thank you to Michael J and Brandon R at the 12 Mile Uncle Ed's Oil Change in Madison Heights.
Deborah – Warren, MI 5/16/2016
The mgr and crew were professional and I received excellent service
Kareem – Detroit, MI 5/15/2016
Satisfied
Donna – Warren, MI 5/14/2016
Personnel were all very friendly and efficient.
Trish – Hazel Park, MI 5/13/2016
Very professional and helpful. Went above and beyond.
Adrianna – Rochester Hls, MI 5/13/2016
very helpful, and informative.
Andy – Hamtramck, MI 5/11/2016
No additional comments
Christopher – Royal Oak, MI 5/10/2016
Mike and his service technician were both incredibly friendly and quick to service my foreign vehicle. This was the quickest oil change I've received from Ed's (10 Minutes).
Jannette – Madison Hts, MI 5/9/2016
Very happy with service and close to home. Your service people are always nice and friendly. My husband and daughter also use same shop.
Patrick – Detroit, MI 5/9/2016
Good job
Adam – Decatur, MI 5/3/2016
Too expensive for an oil change. I will only use Uncle Ed's if I have a coupon. I used a $20 coupon on this visit and it was still $35+ and that is with no additional services.
Joseph – Lenox, MI 5/3/2016
The guys were excellent! They were a bit busy, but they took care of the car's needs in a timely manner and we're extremely professional.
Yolanda – Warren, MI 4/30/2016
Excellent Customer Service. Friendly Staff
Tyler – Madison Hts, MI 4/29/2016
A little expensive but worth it for the service.
Michael – St Claire Shores, MI 4/29/2016
I'm here everyday these guys are awesome!
Kristi – Bloomfld Hls, MI 4/28/2016
Guys were wonderful! Very thorough & ensured that I was comfortable with each step they were performing to make my car run better. And both had a great sense of humor, which I appreciate as I am a goofball & they both made sure I did not have any questions nor did they treat me differently because I am a woman & was being silly. Great Job Guys!!!
Ellington – Oak Park, MI 4/28/2016
Great service! Mike is my favorite! I will never go anywhere else. Very friendly and helpful. They are very fast too.
Makalah – Warren, MI 4/26/2016
Mike & brandon were very friendly & helpful.
Adam – Hazel Park, MI 4/25/2016
All 3 technicians went above & beyond to help me today. I asked for the fuel filter to be changed on my truck & they did their absolute best to complete this for me but the bolts were seized which hindered the work. Bill, I think he's the assistant manager, he explained everything to me so I could understand why the work couldn't be done there at Uncle Ed's & offered another service that could help my engine & fuel system until I could get my truck somewhere to have the fuel filter changed. I have never had a bad experience at this store, that's why my husband & I keep coming back.
Sabrina – Ferndale, MI 4/23/2016
great guys here; my car battery died and they got me going w/o me even asking!!
awesome service.
Ann – Madison Heights, MI 4/16/2016
Great friendly service nothing more to add.
Kevin – Royal Oak, MI 4/16/2016
The guys (Mike, Bill, Matt and Lovell) did a great job. Very polite and professional men that went the extra mile to make sure everything got done properly.
Stephanie – Warren, MI 4/12/2016
Fast service and the guys that work here are very helpful and friendly. And answer all questions.
Diana – Madison Hts, MI 4/3/2016
The guys have been great, nice,
Brett – Ferndale, MI 3/30/2016
good experience overall. wish I would've had them install the air filter
Amanda – Hazel Park, MI 3/25/2016
Fast, friendly, knowledgable staff. Mike is always courteous and makes sure you leave without any questions. Would definitely recommend.
Riley – Madison Hts, MI 3/25/2016
Staff was friendly
Brandon – Clarkston, MI 3/25/2016
Nice work
Linda – Warren, MI 3/19/2016
They always take good care of me and my vehicle
Kenneth – Royal Oak, MI 3/17/2016
Been going to Uncle Eds for many years. Totally satisfied.
Tammi – Rochester Hls, MI 3/16/2016
Great job Lovell!
Gena – Southfield, MI 3/14/2016
I always get great service at the Madison Heights location! And the techs have great attitudes and usually make me laugh when I go which is great at the end of a long day at work. I have been going to this location for over five years and even when the techs have changed I still get the same great service. Thanks
Elena – Troy, MI 3/13/2016
I go to two different shops. While I am a single customer in your overall system, apparently your different shops do not share service history on your customers, as far as I can tell. I was told that I was due for a transmission fluid replacement, which I did. However, after consulting my records, I realized I had had that done at a different shop only 20,000 miles ago, which the shop I was in did not know about. I assumed that what was being recommended was based on what is in your customer profile, as I did not think that I had to remember which shop I had which service done. While I may not have had a transmission fluid replacement done in this shop, they should have known my overall service history, in which case they should not have recommended what turned out to be a premature service, costing me extra money of course. I was not pleased about that. I was assuming that a company with multiple branches would be sophisticated enough to have a consolidated history of each customer. Next time I will check my repair records thoroughly before any visit to determine whether the recommended service is really required or not.
Kevin – Royal Oak, MI 3/13/2016
Good job as always.
Monica – Madison Hts, MI 3/8/2016
Friendly, fast, and lots of waving
Lauren – Madison Hts, MI 3/7/2016
They are always polite and friendly!
Cheryl – Royal Oak, MI 3/5/2016
Very fast service
Danielle – Hazel Park, MI 3/3/2016
great service!
Danielle – Hazel Park, MI 3/2/2016
Matt and Lovell were so super fantastic!!! :) I came in to get my tires check and they even offered to check everything else. They even told me what I need updated !! Super wonderful service !! :)
Douglas – Highland Park, MI 2/29/2016
Always a great and informative visit. Prices higher than non-chains but overall it is worth the price.
Kathy – Warren, MI 2/29/2016
Been going to this store for years. Always received awesome service. I actually tried to recruit a couple of the managers for my place of business.
Danielle – Madison Hts, MI 2/20/2016
Service was great as always. My husband and I have been coming here and only here for over 8 years.
Mike – Royal Oak, MI 2/20/2016
Very attentive.
Laura – Madison Hts, MI 2/15/2016
These young men are top notch. I'll go no where else!!!!!
Mike – Detroit, MI 2/13/2016
The red carnation for guests during the Valentine's Day weekend was a great touch.
Axel – Farmingtn Hls, MI 2/10/2016
too expensive, over $100 for simple synthetic oil change.
Jennifer – Madison Hts, MI 2/8/2016
Good job
Gage – Madison Hts, MI 1/31/2016
William M was a great and very knowledgeable manger also very polite, and the service advisor Brandon R was friendly and an excellent help!
April – Sterling Hts, MI 1/31/2016
The employees I interacted with were very courteous and helpful and explained all my options. The employees were Brandon R and William M
William – Ferndale, MI 1/23/2016
Service was quick I was really surprised. Thanks I will be back again .😂
Ariel – Madison Hts, MI 1/22/2016
The service is always great. But your prices are high in my opinion. That's the only bad thing.
Steve – Sterling Heights, MI 1/21/2016
Nothing additional
Roslynn – Madison Hts, MI 1/18/2016
Thank you Bill (William M) for the excellent service.
Zachary – Royal Oak, MI 1/17/2016
I always come back to his location because of the Assistant Store Manaer Mike and his staff. From the very first time we met him, Mike always remembers us.
Kyle – Royal Oak, MI 1/9/2016
Very good efficiency, flow, communication with me and amongst co-workers as well as great customer service.
Christopher – Royal Oak , MI 1/8/2016
Everyone was very friendly and helpful
Linda – Warren, MI 1/3/2016
Service always through, fast and friendly. Been coming here for years.
Justin – Royal Oak, MI 12/28/2015
fast service
Elise – Royal Oak, MI 12/23/2015
my husband and I are both very happy with the service at this shop, this is the only place I plan to go for oil changes, great staff!
Joy – Hazel Park, MI 12/21/2015
Mike & Lovell couldn't have been more helpful. As a female I am usually made to feel pressured into making a purchase when getting my oil changed but Mike and Lovell were courteous and respectful. They explained each step add they performed a task and answered ask my questions. Going forward I will only be getting my oil changed with Mike and Lovell.
Natalya – Madison Hts, MI 12/19/2015
Great people throughout the shop. Speedy work, too!
Ellen – Ferndale, MI 12/12/2015
Very friendly and fast. Thank you!
Nadia – Madison Hts, MI 12/10/2015
Bill and Mike are wonderful. Always nice to see the same faces who continuously work and know your car.
Kent – Sterling Heights, MI 12/8/2015
Guys did a good job. Will be back.
Laurie – Harrison Twp., MI 12/1/2015
A co-worker recommended getting my oil changed at Uncle Ed's as he regularly has his done at another UE store. Both Matthew S and Michael J were very helpful, friendly yet professional. They both seemed very knowledgeable and skilled as well as supportive of the store. In that I mean I was impressed with their professionalism in that I will definitely return for my radiator flush and future oil changes. And, when I mentioned my son works at AutoZone and has soft mechanic experience, they highly recommended he apply for a position at an Uncle Ed's shop. Good representation of Uncle Ed's!
Nadeem – Center Line, MI 12/1/2015
Grateful
Sara – Royal Oak, MI 11/14/2015
The guys that helped me were extremely friendly and helpful. They made me feel very comfortable during the entire process. Would highly recommend them and will be back!!
Clayton – Royal Oak , MI 11/10/2015
Staff is friendly and professional.
Jennifer – Madison Hts, MI 11/8/2015
Keep up the great work!!
Wanda – Warren, MI 11/3/2015
your service was fast and easy, I will use you for my next oil change.
Marc – Madison Hts, MI 11/1/2015
Great job
Frances – Portage, MI 10/29/2015
Thank you for all your help!! William M. Brandon R
Kathy – Madison Hts, MI 10/26/2015
Love this place!!
Chris – Royal Oak, MI 10/24/2015
Cost for the service is expensive compared to similar companies.
Kelly – Madison Hts, MI 10/23/2015
everything was great!
Mansoor – Chicago, MI 10/21/2015
The two individuals responsible for changing my oil we're constantly trying to upsell me when I told them I had to get an oil change and get to work in 15 minutes. They almost broke my Air filter casing because they try to upsell me on a new air filter by showing me my old air filter that was dirty. That's fine, however, they were both wrestling with the piece of plastic underneath my hood. At that point I got out and watch them and they started doing it with ease and care. This was an absolutely ridiculous experience. They have no regard for your time. Secondly, when I share the story with people at work, numerous people had similar stories. I will avoid this place as much as I can
Walter – Warren, MI 10/16/2015
Keep up the good work
Meghan – Hazel Park, MI 10/9/2015
I came to this store just before closing but these guys were more than wonderful and took their time making everything right.I appreciate matthew & Lawrence for their hard work and excellent customer service.
Kristina – Clinton Township, MI 10/6/2015
For my first time coming, this store has exceeded expectations. The staff and manager seem really nice and helpful.
Amy – Royal Oak, MI 10/5/2015
None at this time
Mike – Madison Hts, MI 9/30/2015
not avaliable
Danielle – Madison Hts, MI 9/28/2015
Quick, helpful, knowledgable
Stephanie – Madison Hts, MI 9/24/2015
Best service
Stephanie – Warren, MI 9/24/2015
I feel completely comfortable with the service and the people that work here and trust that they are doing their job completely. I will not use any other oil change company.. The employees are all friendly and helpful and never pressure you to buy something that you don't want to!!! Wonderful people!!!
Purvesh – Madison Hts, MI 9/19/2015
The cheapest oil change option is more than twice the price of others, even though you use the same quality oil. The customer service is excellent, but you cannot justify the price increase by that much.
Kevin – Dexter, MI 9/18/2015
Every time that I come in I always give the verbal commitment that I will take the survey. I never find time/forget or the services doesn't compel me to do it. This was the BEST oil change I have had in along time. Mike and Wild Bill were awesome the service was FAST and very thorough . Thank you to Wild Bill and his attention to detail as he told me about a front differential leak that has never been brought to my attention before . Mike did a great job on letting me know about the promotion on the Kendal oil and why it was a great deal. Mike thanked me for the business and talked to me about only going to his store and bringing my other company vehicles there as well. Please pass this on as I was glad to make time to do this for them.
Sherry – Royal Oak, MI 9/18/2015
Staff was courteous, helpful and professional
Pilar – Madison Hts, MI 9/17/2015
Needed a oil change and its close to home.
Melissa – Warren, MI 9/16/2015
William M. and Lawrence H. were both very friendly and helpful. They answered every question I had and even answered some questions I didn't know I should ask. There was one small hiccup during my fuel injection cleaning, but they both apologized and worked together to fix it right away,
Lauren – Detroit, MI 9/8/2015
Great service as usual. Technicians and manager were very knowledgeable, friendly, and I could tell they genuinely wanted the best for me and my car.
Regina – Madison Hts, MI 9/3/2015
Great service
Amanda – Hazel Park, MI 8/31/2015
Service was excellent, Manager Micheal J., was very friendly and helpful. Great experience. Will definitely recommend.
Ahren – Oxford , MI 8/28/2015
Every time I come to this location, The manager, Joe, is kind and extremely helpful. He always seems like he's in a good mood and happy to be at work. I've been to many uncle eds locations and this is by far the one that I prefer to go to.
Cecelia – Madison Hts, MI 8/21/2015
very professional and fun atmosphere
Kelly – Royal Oak, MI 8/21/2015
Always remind about coupons
Megan – Royal Oak, MI 8/21/2015
Always great service
David – Clinton Township , MI 8/18/2015
Joe, Larry, and Dan were all great. They were full of smiles
Danielle – Hazel Park, MI 8/13/2015
Joe and Matt were awesome!
Jon – Royal Oak, MI 8/12/2015
The guys there do a GREWAT job every time.
Shirley – Warren, MI 8/8/2015
Great service
N/A – Madison Heights, MI 8/4/2015
Very nice service, just pricier than I was expecting, and with a new car, I didn't really need everything checked.
Darrick – Madison Hts, MI 8/3/2015
My first time visit and I was pleasantly surprised with level of customer services provided by the gentleman working. They were fast and effective. It appeared not only were they good at what they were doing but enjoyed there jobs.
Lexi – Detroit, MI 7/31/2015
Awesome visit today. It was really cute with the guys outside waving when I pulled up, love this team they really make me feel like I know cars myself! Stay cool in this hot weather guys!
Randy – Warren, MI 7/29/2015
Great service and everyone is very nice
Maria – Shelby Twp, MI 7/23/2015
The customer service from Joseph W and Lovell W I would give a 10! They were just Great.
Jennifer – Berkley, MI 7/21/2015
Good Fast Friendly Service
Susan – Grosse Pointe, MI 7/15/2015
guys even let me use a cloth to wipe the inside of my windows - and appreciated being able to stay in the car during the service
Marnie – Rochester Hls, MI 7/7/2015
Bill and Lawrence were very friendly and helpful
Meg – Royal Oak, MI 7/3/2015
Matt our service tech was really professional and polite. He got the job done quickly, and always had a pleasant way of explaining the procedure...a customer service professional!
Roslynn – Madison Hts, MI 7/1/2015
Thank you so much for your service William M and Lovell I have several vehicles and love the service I get from you guys please keep up the hard work and excellent service.
Clayton – Madison Hts, MI 6/26/2015
Lawrence was very welcoming and professional. Joseph W talked me through everything that was done to my car and recommended services. The technicians that did my radiator exchange were knowledgeable, fast and friendly. Always get great service when I come here!
Joshua – Detroit, MI 6/26/2015
Great work.
Deanna – Royal Oak, MI 6/18/2015
good service
Axel – Farmingtn Hls, MI 6/17/2015
quick good service
Luci – Royal Oak, MI 6/17/2015
Bill McKellar is a very hard worker and had me in and out of there in know time. Helped me with everything and got the job done. Thanks you
Melissa – Madison Hts, MI 6/16/2015
enjoyable
Katie – Madison Hts, MI 6/15/2015
Great all around!
Rachel – Royal Oak, MI 6/14/2015
Mathew S was wonderful
Larry – Madison Hts, MI 6/14/2015
Bill and Matt were great.
Ioan – Troy, MI 6/12/2015
Excellent
Colleen – Ferndale, MI 6/9/2015
The service team did a great job servicing my vehicle.
Mark – Royal Oak, MI 6/5/2015
Thank you
Robert – Warren, MI 6/1/2015
The tablet could use a stylus to help when entering information.
Zachary – Royal Oak, MI 5/23/2015
We love the staff at this location. The entire staff is friendly and knows us by name.
Mahogany – Farmingtn Hls, MI 5/22/2015
Excellent staff at this store and great customer service. The manager is awesome as well. Thanks for our Veteran flag souvenir. :-)
Kimberly – Royal Oak, MI 5/18/2015
This store is great! Joe, Matt and Lawrence are like a well oiled machine. Pun intended. Just like last visit they made me leave with a smile. Thanks a lot!
Greg – Madison Heights, MI 5/17/2015
The people who work at this Eds are the friendliest and most professional I've ever dealt with. It is a pleasure taking my car here. I will continue going to this Eds long into the future!!!!!
Megan – Troy, MI 5/17/2015
I always choose Uncle Eds!
Steve – Troy, MI 5/16/2015
As usual, excellent service
Jessica – Royal Oak, MI 5/8/2015
it was good and fast just felt like i was being asked to pay for a lot of extra services when I only wanted and needed an oil change
Michael – Oak Park, MI 4/25/2015
Always come to the Shop on 12 mile near I-75. Everyone there is very friendly and helpful. Bill the lead tech is wonderful and I sometimes go out of my way to come to this shop due to him and his team.
Michael – Royal Oak, MI 4/7/2015
I was very satisfied with the service but I wish the price was less expensive.
Sabrina – Ferndale, MI 4/7/2015
Great, helpful service
Mark – Wyandotte, MI 4/7/2015
Your prices are insane. Your shop and product themselves will never warrant $90 oil changes. If I knew the prices before my car started to be serviced I would've left. Your prices and how they're displayed on a grimey iPad are insulting. I will never visit an Uncle Ed's Oil Change franchise ever again. Neither will any of my friends or family. When I told coworkers I just paid $82.55 for an oil change they balked. I'm embarassed I even told them I visited and paid that price for a very average oil change. I feel robbed.
Samantha – Warren, MI 4/2/2015
This was my first visit to uncle eds and I wanted to say how amazing Devin and bill were. I don't know to much about cars and it is hard to find someone or some place that is not going to take advantage of that. They both came and introduced themselves to me in such a polite manner. They went though a nice safety inspection for me which I really appreciated. And even though there are somethings that they couldn't fix they still informed me that they where broken or needed to be changed. And I don't have a lot of money to play with so devin informed me about the rewards program and helped me with what I needed done today. Them two made the start of my day a great one. I will be back
Theresa – Hazel Park, MI 3/25/2015
The employees were very helpful and frendly.Like they always are.
Donna – Royal Oak, MI 3/25/2015
Everything was good
Brennan – Royal Oak, MI 3/25/2015
Very friendly crew
Danielle – Hazel Park, MI 3/16/2015
The three gentlemen Bill, Devin and Matt were very helpful. I just needed wiper blades and didnt have much money to work with. They gave me a coupon to help me out. On top of that they made sure all my tires and lights were okay and they even filled my low fluids. Made me very happy and everyone was very helpful.
Jeff – Detroit, MI 3/16/2015
I usually hate coming to uncle Ed's because there is a lot of pressure to buy premium parts and services that I do not necessarily need. This was the first time in a long time that I was not pressured into buying things I did not need. This was very pleasing,and makes me want to come back again.
Stacey – Madison Hts, MI 3/14/2015
Very friendly staff.
Penny – Detroit, MI 3/11/2015
The workers were very friendly and kind I was impressed. The worker helped me with the tablet he filled out the info he was very kind.
Brandon – Royal Oak, MI 3/7/2015
The cost is much greater than any other oil change I have ever gotten. Then the attempted up-sell was crazy. Trans flush, air filter, better oil, fuel system cleaner, etc....probably like 10 things were offered to me. I just wanted an oil change....not a full car maintenance.
Randy – Warren, MI 2/28/2015
No complaints. Service and employees were great.
Patricia – Warren, MI 1/28/2015
They 2 employees that were there went above and beyond explaining things to me they. Are a credit to your organization and I appreciate everything they did and will definitely come back again.
Tracy – Madison Hts, MI 1/10/2015
love this locaation, very good employees :)
Tracy – Madison Hts, MI 1/10/2015
very friendly and informative :)
Roberta – Madison Hts, MI 1/8/2015
I always get great service at Uncle Ed's and appreciated Joseph taking the time to answer all my questions and help me choose the best value for me. Larry was very professional, courteous and kind. They managed to get to me as soon as they could with as busy as they were and I did not feel rushed in anyway. They treated me like I was number one.
Jenny – Troy, MI 1/5/2015
There were only 2 technicians working. When I got there both technicians were working on the customer who got there before me, and it took good couple minutes for them to come say hi to me.