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Asst District Manager
Everything was good checked and showed me everything on my car
Hussen – Clinton Twp, MI 5/31/2019
They do a good job here!
Krista – Macomb, MI 5/10/2019
Everything was great!
Major – Detroit, MI 5/10/2019
Take Our Survey
SARAH – Clawson, MI 6/15/2019
Sarah – Royal Oak, MI 6/15/2019
Rick – Clawson, MI 6/13/2019
Very pleased with the entire process.
Daniel – Troy, MI 6/10/2019
Chris – Royal Oak, MI 6/8/2019
None. Everthing was fine.
Thomas – Clawson, MI 6/6/2019
TINA – Clawson, MI 6/6/2019
The oil my old car used was not available and I was able to provide my own oil to match specs.
Michael – Royal Oak, MI 6/4/2019
Very prompt, professional service!
Duncan – Royal Oak, MI 6/1/2019
Stephanie – Royal Oak, MI 5/26/2019
Griffin – Royal Oak, MI 5/26/2019
Tony was great, and very helpful!
Stacy – Royal Oak, MI 5/25/2019
Raeshaun, Nic & Ryan provide the best customer service ever!!! I’m the customer service mgr for a call center so I know great customer service...I certainly hope they are rewarded for the top-notch service they give!!! You are lucky to have them...they are what brought me back for my second visit and what will keep me coming back & telling others!!!!
Rana – Royal Oak, MI 5/23/2019
I’ve been coming to this location for years and have never had bad service! Very fast, very friendly, very thorough!
Emily – CANTON, MI 5/20/2019
Nice and fast service.
Christy – Hamtramck, MI 5/20/2019
Thorough and easy stop. They were friendly, fast and I felt secure in all the additional services provided beyond the typical oil change places. Will definitely be keeping my business here.
Jennifer – Royal Oak, MI 5/19/2019
Susan – Birmingham, MI 5/17/2019
no additional comments
Duncan – Royal Oak, MI 5/11/2019
Duncan – Royal Oak, MI 5/11/2019
Duncan – Royal Oak, MI 5/1/2019
Nick – Royal Oak, MI 5/1/2019
It was great
Pierce – Royal Oak, MI 4/24/2019
Friendly and efficient. I will likely come back in the future.
Athina – Troy, MI 4/24/2019
Awesome job, I will be bringing my other volkswagon this weekend for service.
Douglas – Lewiston, MI 4/23/2019
Great service. Very quick and friendly.
Duncan – Royal Oak, MI 4/19/2019
Emma – Madison Hts, MI 4/18/2019
Store manager, Tony, and tech, Cody, were both awesome!! So friendly and helpful. Great staff, great service. I’ve been to several locations of Uncle Ed’s and this was by far my best visit. I will only be going back to this location!
Christina – Fraser, MI 4/18/2019
I love Uncle Ed’s, you have the most friendliest staff! Getting an oil change is easier with your professional technicians and customer service personnel.
Alissa – Clawson, MI 4/17/2019
Fast, friendly, and professional! Mike was extremely helpful!
Beth – Royal Oak, MI 4/11/2019
Duncan – Royal Oak, MI 4/9/2019
Steven – St Clr Shores, MI 4/8/2019
Daniel and drew were fast and friendly they made sure they added the right amount of transmission fluid and made sure I got the best service. I will definitely be coming back for these two to work on my car again
Jacob – Royal Oak, MI 4/7/2019
Service was very fast and super helpful
Natalie – Detroit, MI 3/29/2019
All good was good
Richard – Troy, MI 3/27/2019
Your service is excellent as the staff there explained every detail and action taken and shared the outcome. Great customer touch !
Latoria – Detroit, MI 3/24/2019
I had a wonderful visit all of the guys was so nice and helpful and not to mention fast
Sean – Clawson, MI 3/22/2019
Stacy – Royal Oak, MI 3/17/2019
I went to another oil change place but they were closed...your establishment was a block away and was open do I figured I’d give it a try. I was very pleasantly surprised with how inviting it was, how nice all of the staff was and knowledgeable!!!! I will be back and already posted ion my FB page how awesome my experience was. I am a customer service mgr and your customer service was fabulous!! Tony, Ryan and another guy whose name escapes me (sorry) were heat ambassadors for your business- you should be proud of them - it’s because of them that I will be back and get others to give you a try too!!
JOHN – Royal Oak, MI 3/16/2019
Great Customer Service
Tom – Clawson, MI 3/9/2019
It was great from start to finish. I can't think of any way to improve the experience I had today.
Peter – Clawson, MI 3/8/2019
Hannah – Clawson, MI 3/7/2019
Nothing to add
Sean – Clawson, MI 3/7/2019
Son went in with a check engine light, service technician ignored his request, which made him have to come back again to ask what the code was and the reason. Still never get a legitimate reason for check engine light, and still have no idea what is going on. Plus our bill should have a $20 credit on it from either 1) the 20 coupon my son had for you at the time of the oil change, or 2) the multiple activation codes on my account from the multiple emails I get from Uncle Ed's that conveniently your technicians can never find. You owe us $20 plus tax for that scam.
Valdet – Clawson, MI 3/3/2019
Everyone is always very friendly and super patient with me since I don't know a lot about cars. I feel like they are always genuine in their recommendations of what my car needs and don't just "sell" or "push" products or services.
Steven – Royal Oak, MI 2/23/2019
David – Grosse Pt Frm, MI 2/19/2019
None at this time
Duncan – Royal Oak, MI 2/19/2019
Melinda – Clawson, MI 2/15/2019
The only thing I didn't like was the price.
JAMES – Royal Oak, MI 2/7/2019
Jason – Pontiac, MI 2/4/2019
I like to visit Uncle Ed's on my lunch break. I get to let you guys do your job while I relax and eat my lunch.
Will – Warren, MI 1/31/2019
The guys at the Clawson location are very helpful.. great customer service.
Duncan – Royal Oak, MI 1/31/2019
Duncan – Royal Oak, MI 1/31/2019
Duncan – Royal Oak, MI 1/22/2019
DAVID – Orion, MI 1/21/2019
All good except I had to advise the young man on what direction to turn the wrench to remove the oil filter. Overall all good we all had to learn once!!
Robert – Clawson, MI 1/21/2019
Understaffed caused delay to 45 minutes for a "Ten Minute Oil Change". I watched as they turned away 5 cars. They poured the new oil all over my engine. Zac said the funnel was cracked. This is very strange seeing them use a 5 qt plastic bottle and spout to fill the engine with oil instead of pumping it in with a hose like in past visits. They tried to clean the spilled oil by dumping water all over my engine. Is this standard procedure at Uncle Ed's? After this hot mess, tried to charge me $65! Anyone can get an oil change at a dealership now for less than half that price. Very amateurish, unorganized, and cold after sitting in my car for that long with the garage doors open the whole time.
I won't be going back.
Thomas – Clawson, MI 1/18/2019
good and fast sevice
Doug – Royal Oak, MI 1/18/2019
Recommend to anyone
Mike – Ferndale, MI 1/17/2019
Great service, very helpful!
Eric – Royal Oak, MI 1/13/2019
Friendly, knowledgeable staff
Rick – Clawson, MI 1/12/2019
Rick – Clawson, MI 1/12/2019
Patrice – Bloomfld Hls, MI 1/6/2019
You have the BEST staff here. They are the reason I keep up on the maintenance on my vehicle.
Mark – Clawson, MI 1/2/2019
Very friendly staff and good service
Natalie – Shelby Twp, MI 12/16/2018
Raeshaun C was extremely helpful, nice, and informative. Ryan M was also great. Two wonderful employees.
Duncan – Royal Oak, MI 12/14/2018
Norita – Troy, MI 12/13/2018
Andrew – Beverly Hills, MI 12/1/2018
The email coupon made a difference for my second visit
Tom – Clawson, MI 11/26/2018
The manager I dealt with, Zachary, could not have been more attentive, polite, and engaging. He was clearly knowledgeable about auto care and appeared to take pride in doing a good job; it was a flawless interaction. Thank you.
Amanda – Royal Oak, MI 11/26/2018
Raeshaun and Chris were incredible! Great customer service, and I will definitely be back for my next oil change because of my great experience with them!
Duncan – Royal Oak, MI 11/2/2018
Seit – Birmingham, MI 10/30/2018
It was great service overall
Mary – Royal Oak, MI 10/29/2018
I’m usually stopping by Uncle Ed’s because my tires are low & I have to gotten my oil changed in a looong time & I missed the early open at Ford (Royal Oak)— so I generally just want basic, get my car to survive until next time. I won’t buy bells & whistles, but I appreciate the choices & the advice on future fixes. Fast, easy— thank you.
Marta – Royal Oak, MI 10/26/2018
Raeshaun C and Jacob C were professional, friendly, and efficient. The staff provides excellent service.
Tracy – Royal Oak, MI 10/19/2018
Too expensive. Will not be back.
Eileen – Royal Oak, MI 10/18/2018
Susan – Birmingham, MI 10/18/2018
I arrived at the store shortly before closing for help with a tire pressure warning light. Manager Ray and technician Kevin were friendly, gracious, and quickly jumped in to help. After the tires were brought back to proper level, I asked if they could change my wiper blades. But since it was almost 7:00 and they were likely ready to close up, I told them it was okay, I could wait until my next visit if it was too late. Kevin assured me they would take care of whatever I needed: "We've got your back!" He even looked up my rewards points so I could save some money on the blades along with my coupon. These gentlemen were as polite and attentive as could be. I'm extremely grateful for how they turned what started out as an alarming experience into a fun end to a long workday. I've been going to this location for nearly 25 years. I'm always impressed with the management and amazing customer service from the technicians. Many thanks to Kevin and Ray for their help!
Amy – Royal Oak, MI 10/18/2018
Very helpful with all my questions and honest.
Ruth Ann – Bloomfld Hls, MI 10/16/2018
This was my first visit to this particular location. Both of the gentlemen that were working were friendly, kind, fun and delightful!
Gerald – Troy, MI 10/16/2018
just a few words about Raeshaun and Nicholas. These were a couple of the nicest friendliest and professional young men I have ever met. They greet you with smiles and big hellos, never miss an item relating to your oil change. Polietly bring certain needs to your attention and do not push when you say no or maybe next time.More businesses should find people like this because their attitude makes me say .."why go anywhere else"
Jess – Lake Orion, MI 10/15/2018
I purchased a semi synthetic oil change via the web (included $10) When I arrived I was informed my Chrysler Pacifica took a special full synthetic oil. It was a struggle to get the technician to put my value already purchased online towards the oil change needed. he then however informed me he was not able to accept the $10 off coupon listed on my phone as well. If I would have guessed correctly on the web (first oil change on a new car) my service would have been $10 cheaper, but because I didn't know I had to pay the additional cost. If that is the case your website should have the ability to identify your vehicle and better direct you on the oil change option needed. Either way this is a customer service fail and doesn't build a feeling of trust for me to return in the future.
Jeff – Berkley, MI 10/11/2018
I've been to Uncle Ed's several times over the years. The convenience is usually what brings me there, and the friendly service helps to keep me coming back. I came in tonight to have a headlight replaced, since I noticed it was going out shortly before Uncle Eds was about to close. The two service techs were both amazingly helpful, friendly, and went above and beyond expectations of great customer service. I actually texted a friend to mention how amazing they were and how thankful I was for them. Keep up the great work and service! Much appreciated!!!
Duncan – Royal Oak, MI 10/8/2018
William – Livonia, MI 10/4/2018
Service was fast today and was done correctly.
Heather – Beverly Hills, MI 10/3/2018
Kevin and Zachary were wonderful! Best service!
Michael – BIRMINGHAM, MI 10/2/2018
All the employees were very personable. All around a pleasant experience.
Valerie – Clawson, MI 10/1/2018
The technicians were very friendly and informative. The not having to wait was awesome!! I will definitely return. Thank you.
Cory – Ferndale, MI 9/24/2018
Heather – Troy, MI 9/21/2018
Great team, fast service,
David – Clawson, MI 9/19/2018
The team was very friendly and professional. They worked quickly, but efficiently. They told me about an unusual problem with the oil and why it may have happened at the place that serviced the car before. (This was my first trip to UE with this car.) They also fixed a problem with the hood latch, explained it, and told me that they would help me with it if I brought them a small plastic part. (I will do this!) Also gave me advice to bring the car to get checked at an auto repair place due to possible leaks (it's a used car.) Great additional service!
Sean – Clawson, MI 9/12/2018
Coupons are not loading to my account, even though I load them electronically every week or so. Also, still waiting on our credit for the coupons that we gave after the oil change, since they didn't load at the time of service. 15% off purchase over 125 and $10 off coupon.
Duncan – Royal Oak, MI 9/9/2018
John – Royal Oak, MI 9/7/2018
RANDY – Troy, MI 9/7/2018
Excellent customer service and professionalisim presented from start to finish. Their team work was wonderful to watch. Will definitely come back and recommend cause of them.
Meghan – Clinton Twp, MI 9/6/2018
Will be back. Thank you!
Richard – Clawson, MI 8/27/2018
ELIZABETH – Detroit, MI 8/19/2018
Staff was friendly and knowledgeable. Will be back again
Nick – Clawson, MI 8/16/2018
The crew is always in a good mood
Duncan – Royal Oak, MI 8/14/2018
Marta – Royal Oak, MI 8/9/2018
Zachary M and Nicholas T were very pleasant, professional, and efficient.
Kimberly – Ferndale, MI 8/7/2018
Great, fast service
Mark – Clawson, MI 8/4/2018
Zach and the other gentleman that helped me (I'm sorry I dont remember his name) were fantastic! Their level of customer service and efficiency exceeded my expectations. I went elsewhere for my last few oil changes (no particular reason) but my experience today will have me return to Uncle Ed's for the next one! Thanks uncle Ed's in Clawson, you're fantastic!
Emily – Royal Oak, MI 8/3/2018
Very honest and kind service. Would recommend to others
Jessica – Royal Oak, MI 7/30/2018
Very friendly staff we will be coming back!
Alysse – Royal Oak, MI 7/20/2018
Kept me informed on everything going on with my car and there was no pressure that I had to buy something from them. Very friendly!
Beth – Royal Oak, MI 7/18/2018
The guys were exceptional today, they went above & beyond to help me resolve an issue. The service I receive is always very good, this is the 3rd car that I have brought here over the last 10 years. Thanks for caring!
Paula – Madison Hts, MI 7/14/2018
The best service I've gotten and continue to get from your manager Jordan v and his teammate Jacob c at this location you guys should be proud to have workers like them in your company they are always so friendly and they check everything and show it to me too. I never have gotten treated this way at any other type of oil place.
CATHERINE – Troy, MI 7/5/2018
Mngr.Jordan and Tec.Jacib ere very helpful with my last visit
Katie – Clawson, MI 7/3/2018
I was shocked and disappointed at the final cost of my oil change. I felt like there were hidden charges that I was not made aware of. When I asked why oil change was so much after using a coupon I was told it was because I needed a new oil filter?? When I pressed further I was told it was for an extra quart of oil. That is definitely something to make the customer aware of before they are presented with a final bill. In the past I would use Uncle Ed's for oil changes more regularly. I was always satisfied. But now, the prices are outrageous! I checked with my dealer and could've gotten my oil hange for at least $15 cheaper and they would've rotated my tires!! I won't be back.
Jason – Clawson, MI 6/30/2018
Always get great service, thank you.
Andrea – Troy, MI 6/30/2018
Excellent service. Tony and his team were great. Will definitely be back to that location specifically.
Katie – Hamtramck, MI 6/29/2018
I LOVE coming here! It's been about a year and a half and it's the only place I go to get my oil changes. The guys that work there are simply the best.(Jake and Jordan).
Benton – Clawson, MI 6/27/2018
I belatedly realized no handwash of windshield was done, though checked on my receipt.
Victoria – Royal Oak, MI 6/26/2018
Staff was very helpful, knowledgeable, patient and willing to answer all of my questions (And bonus: they were funny)!!!
Sharon – Swartz Creek, MI 6/17/2018
I am not happy that my car reads that I need to change my engine oil, because they forgot to reset the button, it is a long drive back over there :-(
Kathy – Royal Oak, MI 6/17/2018
Appreciated the kind service in VERY high heat environment on a SUNDAY!
Kirsten – Clawson, MI 6/11/2018
Lose the tablet. It's dumb.
Brandi – Royal Oak, MI 6/10/2018
Keep up the great work!
Eden – Royal Oak, MI 6/8/2018
Jordan and Taurean were great! So friendly and funny! Made me comfortable asking questions! Great Job guys. Truly professional!
Ryan – Ferndale, MI 6/8/2018
Jordan V. and Taurean B. did a great job today!
Michal – Royal Oak, MI 6/3/2018
The young men at your store were very polite and friendly.
Susan – Birmingham, MI 6/2/2018
I receive outstanding service from this location every time
Kevin – Royal Oak, MI 5/25/2018
DAN – Royal Oak, MI 5/22/2018
Additional options for oil other than recommendations
Alex – Berkley, MI 5/21/2018
Failed to hand wash my windshield
Tom – Clawson, MI 5/20/2018
I appreciated that this location was open on a Sunday.
Michael – Bloomfield Hills, MI 5/18/2018
Quick Professional Service
Scott – Madison Hts, MI 5/17/2018
Tony Scott is great and patience with deaf customer like myself.
Marta – Royal Oak, MI 5/15/2018
Excellent technician, Jacob C. was able to quickly replace my headlamps which has been a difficult task for other technicians through the life of my vehicle. The Manager, Jordan V. was very attentive and informative. Both were friendly and professional. I recommend Uncle Ed's to my friends and clients for these reasons.
Chuck – Royal Oak, MI 5/13/2018
Good job as always.
Duncan – Royal Oak, MI 5/5/2018
Jennifer – Troy, MI 5/1/2018
Marcin – Southfield, MI 4/28/2018
Hello. I recently was notified that the oil filter sold to my during this maintenance was leaky. I am very disappointed, I expected better for a $200 oil change.
Patrick – Troy, MI 4/27/2018
Everything was great. Employees were very friendly and courteous
Brian – Birmingham, MI 4/27/2018
I've been coming to Uncle Ed's for over 20 years with several vehicles and it's usually a good experience. I'll chalk this visit up to inexperience. I went along with the recommendations listed because I had an extra hour before my next appointment and the work presented to me was only supposed to be an additional 15 minutes. I checked in at 10:25am and rolled out at 12:06pm...late to my business appointment. The issue was the manager and assistant manager not being able to hook up a line that may affect safety (breaks). For my trouble they knocked off $3. Don't offer services if the staff isn't trained on how to properly do the job... especially when it's a safety issues. The blame falls on poor training and not necessarily these men who did their best.
Donald – Royal Oak, MI 4/23/2018
Very friendly staff ! Nice group of people
Julie – Royal Oak, MI 4/22/2018
Every thing was great. Very helpful.
Todd – Clawson, MI 4/18/2018
Joey – West Bloomfield, MI 4/14/2018
I like the convenience of your service.
KYLE – Clawson, MI 4/7/2018
Happy employees, friendly service
Michael – Pleasant Ridge, MI 4/6/2018
Always a great crew here
Kelly – Clawson, MI 4/4/2018
More parts for Jeep customers
David – Clawson, MI 4/2/2018
None at this time.
Sarah – Royal Oak, MI 3/30/2018
Respectful staff and quick service
Katie – Clawson, MI 3/29/2018
Excellent customer service I will be back
Micheal – 2, MI 3/25/2018
Really fast service these guys are great keep it up
Cassie – Detroit, MI 3/23/2018
Nobody pressured me into wildly expensive services! What a breath of fresh air
Tom – Clawson, MI 3/22/2018
Very fast service
Timothy – Royal Oak, MI 3/12/2018
I needed a oil change for my new truck, I will never be a customer again. 70 dollars for a oil change. No way, seriously a rip off. The staff Is very professional, you charge me 7 dollars to remove my skid plate? Never again, The Dealership will get my business from this point, I should have listened to my wife.
Jourdan – Royal Oak, MI 3/10/2018
The upselling of products and services was over the top and left me feeling taken advantage of and uncomfortable. I was hoping since I paid hundreds of dollars in services just months ago that they might ease up on my second visit. I was very disappointed and I will not be returning because it is all about profit at Uncle Ed's.
Eden – Royal Oak, MI 3/10/2018
Great job! Always satisfied.
John – Clawson, MI 3/10/2018
I have been going to this same store for quite a while. I just bought a new truck (diesel) and WANTED the oil changed earlier than required. After telling that to the person that greeted me he said, "well if it was me, I wouldn't change it, but its your money". Didn't think that was very professional.
Steven – Royal Oak, MI 3/10/2018
Heather – Troy, MI 3/8/2018
Thomas S and Jordan V were extraordinarily professional, knowledgeable, efficient, friendly, and all around true ambassadors of Uncle Ed's! They sold me more than I originally intended to purchase, but in a non-threatening matter of fact way. They cycled me through all the inspections, filled all my fluids, changed my original cabin filter, and even convinced me that having the engine cleaning service would lengthen the life of my engine. I would recommend Thomas S and Jordan V to anyone. This was my first visit to this store, but I plan on returning the next time.
Laura – Birmingham, MI 3/2/2018
Good and fast
Sean – Clawson, MI 2/27/2018
Darcy – Royal Oak, MI 2/26/2018
Jordan V and Jeff D were great, very friendly, knowledgeable.
Frederick – Clawson, MI 2/25/2018
Very good service
Katie – Clawson, MI 2/24/2018
The entire visit was fine.
Eric – Oak Park, MI 2/24/2018
Overall, the service was good. Only negatives were the following:
1. There was a door open but still waited 10 mins or so, not the end of the world but worth noting.
2. Felt like I was getting offered many different services that could of costed me $100s more than the oil change I was asking for. Not sure if this is just a sales pitch or if my car actually needed the service but was a little much.
3. Keep it simple and when I ask for only an oil change let's focus on that unless it's life changing needs that will not allow me to drive. Too much customer service!
Daniel – Warren, MI 2/23/2018
Great experience all around!
Eileen – Royal Oak, MI 2/22/2018
John – Troy, MI 2/20/2018
Jordan and Zach took great care of me they were very fast and efficient they work really well together as a team. Very good experience coming back to this shop each visit!
Susan – Birmingham, MI 2/16/2018
I came to this location thinking it was time for an oil change based on the reminder sticker I received on last visit. However, after the safety check, the manager Zach spoke to me upon learning the mileage on the vehicle. He checked the level on the dashboard monitor and explained the vehicle really didn't need an oil change yet. He indicated it was the store's policy to not perform unnecessary services simply to make some money. It was more important to be honest with customers to earn their trust so they'd come back in the future. He would do it if I felt strongly about it, but he encouraged me to wait until closer to the manufacturer's recommended mileage level. I can't tell you how much I appreciated his honesty and willingness to explain the circumstances, particularly since I'm on a strict budget. Zach was kind, patient and went the extra mile to help me understand the timing as well as find my coupons and rewards on account to help cover the cost of the wiper blades I ultimately purchased. I've been coming to this location for decades because the service is always of the highest level. Well done, Uncle Ed's!
Maria – Clawson, MI 2/13/2018
Both Zach and Sean were wonderful and helped me figure out a why my power steering was making noises (air in the line) and fixed with with some simple wheel turning. Great guys!!
Chelsey – Royal Oak, MI 2/5/2018
I always choose uncle eds because of the friendly fast service. I some times feel deterred because of the services and upgrades that are asked repeatedly and feel the list they give you to take home is helpful enough and do purchase for future visits.
Taylor – Detroit, MI 1/30/2018
Jordan and William provided excellent customer service!
Doug – Royal Oak, MI 1/29/2018
great service. Not assertive but not aggressive
Margret – Royal Oak, MI 1/28/2018
I have been a long time Uncle Ed's customer at Clawson Location. I always get good service there.
Teymour – Detroit, MI 1/25/2018
The manager was very helpful and knowledgeable about services due on my vehicle. I didn't feel like I was pressured into buying anything I didn't want to. Most definitely coming back
Matt – Royal Oak, MI 1/24/2018
Susan – Royal Oak, MI 1/24/2018
Great service and friendly. Took a little longer.
John – Clawson, MI 1/22/2018
excellent service, no complaints
Marta – Royal Oak, MI 1/19/2018
Jordon V and Jefferey D were professional, polite, and addressed my concern quickly.
Stuart – Royal Oak, MI 1/17/2018
Jacob and Jordan gave exceptional service went above and beyond in every way. The store Manager Jordan made several calls to help me receive the best discounts and offers. I have already told two of my neighbors about this shop and how much I recommend them!
Jessica – Royal Oak, MI 1/17/2018
Jordan V did a great job explaining what my car needs right now, and what it will need in the future. Jacob C was very helpful in getting my car over the hole, which is the part I hate most about oil changes.
Christina – Royal Oak, MI 1/15/2018
I like how the staff informs me of items needed for my car but doesn't put any pressure on me. They are realistic and non threatening.
Stuart – Royal Oak, MI 1/15/2018
Only thing that kept it from being perfect was oversell, need to dial it back
Alex – Clawson, MI 1/9/2018
Nope, Everything was all good! Much Appreciated
Dan – Troy, MI 1/9/2018
Technician stated that engine had an oil leak. After completing his statement he was corrected by his assistant that the engine was fine and it was his mistake. There was loud clanking and banging when removing the oil drain plug. After arriving at home I heard a hissing noise like a seal was loose. The oil filter was tightened with more than just a "hand tightening" torque; It was cranked on very hard. The oil drain plug was probably put back on with a lot more than the manufacturing specifications. The air in my tires was not checked and it took over an hour to get my "10 minute oil change". I will be looking into how much torque is on my drain plug and how difficult it is to remove my oil filter.
Crystal – HAZEL PARK, MI 1/9/2018
Zachary and Jordan were very nice and I like that they explained to me what I needed with such passion.. you don't see that often.
Stephanie – Berkley, MI 1/7/2018
Quick and easy transmission flush
Angela – Royal Oak, MI 1/7/2018
The service was great .
Steve – Royal Oak, MI 1/6/2018
All good, extra attention to frozen wiper fluid, very much appreciated.
Charlene – Royal Oak, MI 1/5/2018
Always get great service at this location
Tamara – Clarkston, MI 1/4/2018
They went over everything but after I left I checked and they did not check my tire pressure, which they said they did, and they did not clean my windshield, which should have been done before I left. Three people were working and it took me over 20 minutes for an oil change, which wouldn't have been bad if everything was completed. I question if everything else was completed correctly.
Michael – Royal Oak, MI 1/3/2018
Elizabeth – Troy, MI 1/3/2018
Came in for tire maintenance and Jacob and Jordan took care of my washer fluid. I come back for their great work and friendly service. Huge trust factor.
Darrell – Detroit, MI 12/26/2017
Jordan and Jake
IRICK OR AMY – Clawson, MI 12/23/2017
Patricia – Pontiac, MI 12/12/2017
Jordan, the Manager was extremely professional and friendly and made the experience great on such a cold winter evening. I also want to mention Jacob, he came over to me and was friendly and let me know that they were going to take care of my car as soon as they were done with the previous customers. Jordan and Jacob are both true gentlemen who conducted themselves professionally with a sense of humor and without being boring!!
Duncan – Royal Oak, MI 12/12/2017
Ericka – Clawson, MI 12/11/2017
Keep the coupons coming!
Charles – Clawson, MI 12/11/2017
Everything was dope. Fast,friendly,and reliable service.
Chuck – Sterling Hts, MI 12/8/2017
Andrew – Troy, MI 12/5/2017
William – Detroit, MI 12/2/2017
Jordan was great
Kaitlyn – Royal Oak, MI 11/29/2017
Zach was very kind and accommodating
John – Clawson, MI 11/27/2017
KEEP UP THE GOOD WORK.
Vashti – Troy, MI 11/21/2017
Jordan was awesome and very professional.
Tom – Clawson, MI 11/21/2017
The crew was very knowledgeable very friendly and informative
Bryan – Birmingham, MI 11/17/2017
Chris – Troy, MI 11/17/2017
Melissa – Oak Park, MI 11/11/2017
I felt I spent a lot of money, but don't know what going rates are to know better.
Heather – Rochester Hills, MI 11/11/2017
Everyone is always very polite and informative.
Bryan – Birmingham, MI 11/6/2017
Excellent customer service
Ron – Ypsilanti , MI 11/3/2017
Very friendly and explain everything without the pressure to purchase.
John – Beverly Hills, MI 10/29/2017
As always the service was good.
Rashpal – Royal Oak, MI 10/28/2017
Peter – Clawson, MI 10/28/2017
i moved to clawson recently and had never been to uncle ed's before, since you were close to where i live i thought i would give you a try. i usually use one of your competitors. i usually don't answer these surveys. you tried to up sell me on other services way to much. it started with an oil filter and went to several other areas of the car. one of the areas according to the owners manual is suppose to last the life of the car. if i would have done everything recommended it would have cost between 4 and 5 hundred dollars. i feel this is way out of line, i don't think i will be back.
Mark – Royal Oak, MI 10/28/2017
Nice job today, Guys.
Mark – Ortonville, MI 10/24/2017
From the pricing showed to me, the lowest priced service was about $30.00 higher than other instant oil change places I have been too. Then if I go to the local used car dealer, they offer an oil & filter only change for around 15 to 20 bucks. The amount of up selling was insane, but they did a good job explaining the sales pitch. The crew was very nice and helpful and did an excellent job, the price was higher than I would have expected to pay. Your service may be worth it to some of the city folks around here but I can easily check everything you guys did and the service you offer isn't really needed in my situation.
Jiyoung – Troy, MI 10/22/2017
They are always make me feel good
Neil – Royal Oak, MI 10/19/2017
Staff was very friendly and efficient.
Auguste – Royal Oak, MI 10/13/2017
Zack was very patient and nice, did a great job explaining me everything that has to be done on the vehicle.
Jacob was quick and very polite too!
Jean-paul – Bloomfld Hls, MI 10/6/2017
Great service! Awesome! Will be back!!
Brian – Clawson, MI 10/6/2017
Jessica – Clawson, MI 10/5/2017
Very friendly !!! Fast and good communication!
Zak – Warren, MI 10/4/2017
nice staff, knowledgable
Brett – Berkley, MI 10/1/2017
Very friendly and helpful staff. I would recommend this location to other people.
Brad – Bloomfield Hills, MI 9/30/2017
Manger was upfront and honest about what was needed and what was not. along with being very professional and friendly. As was the whole crew. I will be back.
John – Beverly Hills, MI 9/30/2017
Zachary M and Jacob C need big raises.
Gayle – Farmington Hills, MI 9/29/2017
mailed coupons as a reminder and service the guys are great.
Stephanie – Royal Oak, MI 9/28/2017
Anie – Royal Oak, MI 9/25/2017
Keep up the great work!
Larry – Clawson, MI 9/22/2017
Zachary and Jeff are great!
Jason – Royal Oak, MI 9/21/2017
Consistent service is why I come back
Dawn – Royal Oak, MI 9/21/2017
Will return appreciated the discount
Andrew – Royal Oak, MI 9/20/2017
Zach was amazing - a great attitude and a great sense of humor. Wonderful experience.
Michael – Royal Oak, MI 9/18/2017
no additional comments
Brad – Royal Oak, MI 9/16/2017
Not at this time
Alexander – Royal Oak, MI 9/16/2017
Fast and easy
Michael – Pleasant Ridge, MI 9/15/2017
Aaron – W Bloomfield, MI 9/14/2017
Jeffrey – Livonia, MI 9/12/2017
No other comments at this time
Joel – Whitmore Lake, MI 9/11/2017
I use Ed's for every oil change. Always.
Dave – Royal Oak, MI 9/9/2017
Great service and kind staff. Thanks to Jordan and the team
Kendria – Shelby, MI 9/5/2017
Kelsey – Royal Oak, MI 9/2/2017
Alice – Troy, MI 8/26/2017
Would recommend to friends about great service
Cindy – Auburn Hills, MI 8/26/2017
Spice – Troy, MI 8/26/2017
Excellent team Zachary M, Anthony S and Jeffrey D gave outstanding customer service. First time in but I will be back
Lee – Royal Oak, MI 8/25/2017
Eileen – Royal Oak, MI 8/24/2017
Cari – Waterford, MI 8/21/2017
Service Advisor Zach M, is the main reason i will be coming back to this location. He was friendly, honest, and upfront with me regarding my vehicle. He did not come across as your typical "upsell guy." He explained EVERYTHING he was doing, and made sure i understood. When i was done and he said i was part of the Uncle Ed's family, i actually believed him. I hope this company realizes just how awesome that young man is!!!
David – Royal Oak, MI 8/19/2017
Great service and in a timely manner.
Diane – Clawson, MI 8/18/2017
Tony showed me something about my car that I never new (special funnel needed for adding additives to fuel tank). I appreciated it!
Clara – Royal Oak, MI 8/13/2017
Windshield was only washed ok
Scott – Clawson, MI 8/13/2017
Ingrid – Detroit, MI 8/12/2017
No additional comments
Ed – Royal Oak, MI 8/6/2017
Fast and friendly service. Always enjoy coming in.
Sean – Clawson, MI 8/1/2017
John – Royal Oak, MI 7/26/2017
I came back after disappointing service last time but service was better this time. Have issue with the dream plug leaking but they assured me there going to correct it when I bring it back today.
If issue is resolved and no problems I will come back again.
Vikki – Hazel Park, MI 7/25/2017
Ryan – Clawson, MI 7/22/2017
Great all around service. I'll definitely be back.
Patty – Troy, MI 7/21/2017
This shop is great and the gentlemen are friendly. Also they do not make me feel like a boob when talking to me about my car even when I'm unsure of basic things, like how to open the hood. Also, I want them to know that the gadget attached next to the hood latch is from Liberty Mutual Insurance. It is tracking how many hard stops and fast accelerations I do and I am going to get a great discount when it comes back that I am a safe driver. ðŸ˜
Ashley – Clawson, MI 7/21/2017
Always great service!!
Brendan – Hazel Park, MI 7/20/2017
Amy – Rochester Hls, MI 7/19/2017
All of the gentlemen at the store were extremely friendly and helpful. Walked me through each step they were completing.
Bruce – Troy, MI 7/7/2017
Service was quick and efficient
Marta – Royal Oak, MI 7/6/2017
Anthony S, Jacob C, and Jordan V were very professional, courteous, and thorough. Excellent team.
Kirsti – Royal Oak, MI 7/1/2017
I love this location and always feel like both me and my vehicles are well taken care of.
Mary – Royal Oak, MI 6/30/2017
so much better than the dealership
Dennis – Troy, MI 6/28/2017
Nothing to add
Jennifer – Clawson, MI 6/25/2017
Way over priced! $90 for an oil change??
I'll go back to the dealership and get one for half the price. I asked the tech to fill one of my tires a little more because it was still at 32 & it needed to be at 36. He told me once I drove off my gauge would reset. Nope not the case I had to go to a gas station and add air. The internal gauge immediately reflected the psi. Constantly being asked to buy more unneeded products was very annoying, especially when your spending $90
Susan – Birmingham, MI 6/24/2017
I've been a long-time customer at this location. The service is impeccable and the technicians are courteous, friendly and patient . . . even when you accidentally turn on the windshield wipers instead of the turn signal during the safety check!
Gail – Rochester Hills, MI 6/20/2017
Everybody is very helpful and fast
James – Rochester Hills, MI 6/16/2017
the constant up-selling is off-putting.
Duncan – Royal Oak, MI 6/14/2017
Ian – Royal Oak , MI 6/11/2017
Great service. Fast.
Steven – Detroit, MI 6/8/2017
Alexander – Rochester Hills, MI 6/2/2017
I became tired with how many items they tried to sell me. I just wanted a simple oil change.
Kim – Clawson, MI 6/2/2017
The service staff are very thorough and friendly.
Peter – Bloomfield Hills, MI 6/1/2017
Whitney – Royal Oak, MI 6/1/2017
Always great service. Very friendly
Matthew – Royal Oak, MI 5/30/2017
Love the staff! Thanks for always taking care of me
Jordon – Royal Oak, MI 5/30/2017
Josh – Royal Oak, MI 5/28/2017
Fast, friendly service. Great staff!
Marcia – Royal Oak, MI 5/28/2017
Very speedy, respectful staff.
Paul – TROY, MI 5/25/2017
Kirsti – Royal Oak, MI 5/25/2017
There is always a friendly vibe in this location. I feel very well taken c are of here.
Kimberly – Clawson, MI 5/14/2017
very friendly people
Frederick – Clawson, MI 5/14/2017
All three gentleman were knowledgeable and friendly. I came in for a trans service and oil change and wasn't disappointed. Much better than it used to be here!!!!
Emily – Royal Oak, MI 5/12/2017
Nice and friendly. Unsure how honest they are regarding the services needed. I have only been there twice. So I really don't know their level of honesty.
Grid4 – Troy, MI 5/12/2017
The guys worked well as a team. great work by Tony Rob and Jordan Jeff and Zack. Jordan shouldn't have to cut his hair. These guys were incredible. Always sending my fleet here.
Tony – Clawson, MI 5/11/2017
Charlotte – Oak Park, MI 5/9/2017
We did not have to wait, and the employees took care of us promptly.
Stephanie – Royal Oak, MI 5/7/2017
Andrew – Royal Oak, MI 5/6/2017
The team that worked on my car today was an amazing set of gentlemen - they explained everything thoroughly and were very helpful in helping me to get the best deal.
David – Royal Oak, MI 5/2/2017
Everything was fine.
Kristen – Oxford, MI 5/2/2017
Carrie – Hazel Park, MI 4/30/2017
Not at this time
Andrea – Clawson, MI 4/27/2017
Great service. Very helpful. Fast friendly.
Veronica – Royal Oak, MI 4/23/2017
Unlike other garages I've been to, they did not try to sell me unneccesary services and products. They did offer to replace some fluids that I declined, but they were right to do so, given the mileage of my vehicle - the fluids had been replaced already at the dealer a year ago. They were freindly and professional, I spent more money than I had planned to, but looking over the itemized receipt, I don't feel that I was over-charged and I don't have buyer's remorse. Some of that expense was switching to Nitrogen in my tires - I've had tire pressure issues, even with my new tires so I am hoping that this will make a difference and I didn't know it was even an option on the market (I hate filling my own tires)!
Melissa – Madison Heights, MI 4/20/2017
Good customer service
John – Troy, MI 4/20/2017
Fast, friendly, thorough service.
Steven – Clawson, MI 4/19/2017
Jessica – Clawson, MI 4/15/2017
The guys on today were great
Chris – Royal Oak, MI 4/10/2017
was not expecting it to cost 85 dollars for an oil change. a bit expensive for me. I was expecting closer to 40 dollars but apparently you don't have an option for that.
Athena – Clawson, MI 4/10/2017
I had forgotten my mailer coupon and asked if there was One around that I could use because I do frequent this oil shop.The tech told me that there was nothing he could do and continued with the oil change.
I was actually going online when I was at your establishment to fill out this survey when I saw a coupon for $20 off an oil change . It left a bad taste in my mouth because I thought it would lhave been a great opportunity for your staff to show some integrity at that moment. Even if they couldn't pull a coupon up or have one line around they should've mentioned something about the online coupon. But just for the record I would've been happy with the five dollars off but lucky for me I found $20. So very disappointed and will not be back.
Ebony – Royal Oak, MI 4/8/2017
helpful. A little too much upselling, but overall good experience.
Sean – Roseville, MI 4/7/2017
Everything was good
Angela – Southfield, MI 4/6/2017
Anthony S. and Jordan T serviced my vehicle utilizing only top quality products that meet or exceeded the manufacturerâ€™s specifications. They were friendly, efficient and professional. Thanks again for a job well done.
Henry – Clawson, MI 4/5/2017
Great & fast service.
David – Royal Oak, MI 4/5/2017
Good job thanks
Alex – Southfield, MI 4/4/2017
Sean – Clawson, MI 4/1/2017
How do I know and insure I am getting credited for the Rewards Program? I am sure I had rewards under my email address, yet nothing was credited this this oil change. Is there a way to determine if my rewards have been credited correctly in the last year, because I don't think it is working correctly.
Georgeann – Royal Oak, MI 3/30/2017
Friendly staff, excellent service.
Christopher – Royal Oak, MI 3/29/2017
First time here, and definitely satisfied with the work done, as well as the customer service. The work was performed in a timely manner, and the staff explained in detail each task they were performing.
Rhett – Royal Oak, MI 3/28/2017
Wayne – Shelby Township, MI 3/26/2017
Team did a great job
Jennifer – Clawson, MI 3/22/2017
Always nice service.
Janet – Southfield, MI 3/18/2017
This Uncle Ed's is ALWAYS wonderful. The staff is ALWAYS friendly and i never feel like i'm trying to be sold something I don't need. They are great when i have questions and i always feel safe when i leave knowing that they have crossed their T's and dotted their I's in respect to everything on my car has the cap on it, they didn't do something wrong where it would be safe to not drive my car, etc. I'm so happy i found a place that i can trust too!
Jeno – Troy, MI 3/14/2017
The website said that the shop opens at 8 a.m. yet when I pulled in at 8:35 a.m., the lights were out and it looked like no one was there. The service technician came out right away and greeted me and said they would be ready to service my car in 10-15 minutes, which they did. It would have been nice if they were ready when I pulled in though.
Adam – Dearborn Hts, MI 3/3/2017
Constanly trying to upsell things and then didnt do what i purchased, like the premium oil filter. Didnt check tire pressure. Spend too much time trying to sell you stuff you probably dont need instead of concemtrating on just giving good service.
Jovena – Detroit, MI 3/1/2017
The crew was very Knowledgeable and really friendly.
Karen – Troy, MI 2/23/2017
Both gentlemen that helped me were very nice, knowledgeable and professional
Kristin – Clawson, MI 2/18/2017
While I felt that the staff was very friendly and efficient, I felt like I was being bombarded with upwelling (nitrogen for the tires, high mileage oil, engine clean, etc.). I can see how it would be easy for someone to come in for a $40 oil change and leave spending $400. I understand that that's how you make money but I got a little overwhelmed. That being said, I appreciate that once I was offered and kindly declined, the issue wasn't pressed. I can't say that that is true for all oil change shops.
All in all, you have some of the friendliest and most courteous staff around. If I continue to see good deals and coupons, I will make this my oil shop of choice. I will also be sending in my significant other as you guys are right around the corner.
Marta – Royal Oak, MI 2/9/2017
I have headlamps that are difficult to replace. The technicians handled it without a problem, lickity split. This team is very professional, efficient and greatly appreciated.
Auguste – Royal Oak, MI 2/8/2017
The store manager was exceptionaly friendly and polite, his helpers were working super fast and smooth and they also fixed up my muffler from rattling free of charge!!
I love this location and all the workers. They all deserve a rise!
Mftb Llc. – Troy, MI 2/7/2017
I was throughly impressed with Tony the Manager. He was extremely nice and courteous.
I manage a car customization business and I am very particular with the care I take with my customers vehicles. Tony did a couple things that I appreciated and was kinda shocked to see...he had to remove and replace my shaker cover on my engine, to which I was uncomfortable at first but when he and Damon replaced it, Tony did not over tighten the bolts that fasten it down. That showed skill and caring for MY car. Secondly, when he shut my hood, he grabbed the hood latch instead of grabbing the hood paint which can scratch your cars paint.
Mario – Clawson, MI 2/6/2017
Jeff was cool and his guys did great.
Danielle – Royal Oak, MI 2/4/2017
GOOD PEOPLE WORKING
Steve – Royal Oak, MI 2/3/2017
I visited the 14 mile store about 30min ago (3:30pm on 2/3), and had such a great experience that I had to come home and take this survey right away. The team at the shop did a fantastic job, and from the moment I pulled in until the moment I left, I felt like I was their priority even though I was not the only customer. Kyle and Jordan were extremely helpful and great salesmen, even though I didn't take them up on all of their offers since I am driving a lease vehicle. I forget the store managers name but he introduced himself as well and is clearly doing a phenomenal job training, elevating, and motivating his team. Please recognize the team at store 1114 and tell them to keep up the great work. I will definitely be back!
Eileen – Royal Oak, MI 1/26/2017
Very pleasant experience and everything was explained so I could understand.
Bonnie – Royal Oak, MI 1/23/2017
Megan – Ann Arbor, MI 1/21/2017
The workers have wonderful soft skills and they are very knowledgeable regarding the services and with answering my questions.
Stephanie – Royal Oak, MI 1/16/2017
Always very friendly!
Jayson – Clawson, MI 1/16/2017
I've been coming to this location for about 8 years now. This particular manager is gives great customer service runs a great crew. You can see his vision is instilled in his employees. Great job every time.
Kevin – Southfield, MI 1/14/2017
Keep up good work
Maliq – Oak Park, MI 1/13/2017
Very quick and efficient
Kenneth – Royal Oak, MI 1/12/2017
The staff at store 1114 are always very helpful and efficient. I've been taking my vehicles to this location going on 2 years now and I don't plan on going anywhere else for my oil change needs.
Chris – Royal Oak, MI 1/12/2017
Michael – Royal Oak, MI 1/11/2017
Quick and easy....was on a short time allotment
Tony – Clawson, MI 12/30/2016
Everything went great
Mark – Clawson, MI 12/29/2016
Monica – Madison Hts, MI 12/28/2016
The staff at Uncle Ed's are always friendly; however, almost too friendly that it's annoying. In addition, after visiting Uncle Ed's multiple times, I get very frustrated with the amount of products that they try to sell. I always go in for a simple oil change; however, I am offered multiple services that I know for a fact I DO NOT NEED. I wish that I could find an oil business that would simply change my oil.
Deborah – Madison Hts, MI 12/28/2016
Very pleased with service
Glenn – Clawson, MI 12/27/2016
Robert w, jordon p, and Rae Shaun c did a great job and are very professional and proficient at there job. I will continue to visit the store and will also suggest the store to friends and family!
Allyce – Clawson, MI 12/27/2016
Love the professionalism. These guys are great.
Cheryl – Detroit, MI 12/21/2016
John – Troy, MI 12/19/2016
Prompt, courteous service.
Greg – Clawson, MI 12/18/2016
Lauren – Royal Oak, MI 12/17/2016
Mary – Royal Oak, MI 12/17/2016
It's so convenient. So much better than a dealership. Went to a dealership for my last car and decided I like Uncle Ed's so much better.
Kathy – Troy, MI 12/9/2016
Always enjoy my visits. The guys are always knowledgeable.
Maren – Troy, MI 11/30/2016
Great service but a little pricy
Rachelle – Clawson, MI 11/27/2016
Jonathan – Royal Oak, MI 11/26/2016
No additional feedback.
Steven – Clawson, MI 11/26/2016
Jeremy – Lake Orion, MI 11/23/2016
Reginald – Royal Oak, MI 11/19/2016
Jerlyn – Clawson, MI 11/13/2016
Good customer service.
Nicole – Royal Oak, MI 11/3/2016
Always fast and friendly they accommodate everything
Emily – Royal Oak, MI 11/3/2016
Love that it's fast and always friendly and super close to my house!
Thomas – Clawson, MI 11/1/2016
Very fast and professional.
Kasey – Royal Oak, MI 11/1/2016
Tony and Kyle were very nice and helpful on helping me with my servicing needs! Tony also helped me out by applying a coupon to save $90, which was awesome! These guys know what they are doing and are so awesome and sweet. Thank you!
Emily – Royal Oak, MI 10/29/2016
I recently moved to Michigan from Ohio and did not know where to go.. there seemed to be three local oil change companies, but this company seem to be close and do full check up per website. It did cost more than expected due to all the services I needed to check and update, But I guess I would rather keep the car from breaking down due to no updated service.
Gwendolyn – Madison Hts, MI 10/27/2016
Very good service
Patrick – Warren, MI 10/24/2016
I was charged for someone else's oil change wich was 10 dollars more then my own then was given there receipt with there information on it and then the wrong sticker was placed in my car showing that my next oil change was needed in 45 thousand miles. On top of all of this I was there for a ten minute oil change and left about 25 minutes after I showed up.
Raechel – St Clr Shores, MI 10/21/2016
It was a very quick and painless experience
Dawn – Royal Oak, MI 10/20/2016
Lots of selling of extra Service's can be a bother
Rita – Troy, MI 10/16/2016
The price seems to be getting higher and higher - next time we will use a coupon from a different vendor they had oil change for $16.99 but because of the hours here, we came here instead.
Regina – Royal Oak, MI 10/14/2016
I thought they were very thorough and very friendly. I can't think of anything additional to add to that.
Fred – Royal Oak, MI 10/6/2016
I really cant think of anything your service techs are very helpful and its a pleasure doing business with Uncle Eds.
Norita – Troy, MI 10/4/2016
I get a little tired of the upsell attempts every time I visit.
Jennifer – Shelby Twp, MI 10/3/2016
I couldn't believe how pleasant and helpful everyone was. Such a wonderful change from other places.
Pamela – Troy, MI 10/1/2016
Professional and efficient
Odette – Clawson, MI 9/30/2016
Staff very friendly & knowledgeable.
Amy – Royal Oak, MI 9/29/2016
Everytime I am in Anthony ( tony) is super friendly and knowledgeable but not pushy. I appreciate his service and understanding.
Ronald – Auburn Hills, MI 9/24/2016
It's the best
Scott – Troy, MI 9/22/2016
Paula – Utica, MI 9/22/2016
Bill – St Clr Shores, MI 9/21/2016
The guys at the 14 mile and Crooks shop are always so friendly. They go above and beyond every time I get my oil changed. It's like a breath of fresh air.
Kevin – Royal Oak, MI 9/13/2016
Very fast and efficient service
Lori – Royal Oak, MI 9/10/2016
excellent over all
Claudia – Birmingham, MI 9/9/2016
The reason for my low rating is that I was asked if I wanted my wipers changed. I asked about the cost. I was told $26.99. I understood that to mean that to change my wipers, I would be charged $26.99. When the bill came, I noticed that I was charged $26.99 twice. I inquired about that and was told that I had wanted BOTH wiper blades changed, RIGHT? I realized at that point that I COULD have asked for one to be removed, but did not want to go through the hassle. In the future I will just avoid Uncle Ed's for my future business.
Rob – Ann Arbor, MI 9/8/2016
Your internet pricing was not the same as what I paid.
Michael – Madison Hts, MI 9/6/2016
Awesome service. The suggested services have paid off for me. I opted for steering fluid and nitrogen for my tires and that upped my gas mileage by 2.6 miles per gallon on the freeway. They also suggested that I replace my windshield wipers...I declined, and this morning I ran into a rainstorm. The rubber on the drivers side wiper started to come off and then the whole wiper flew off the car. I was blinded by the rain and barely got off to the side of the road. I had U.E. replace the wiper today. I wish every business had your level of customer service. You get a 10 from me.
Wayne – Shelby Twp, MI 8/28/2016
Great job team
Stephanie – Royal Oak, MI 8/24/2016
Sometimes I feel like I am trying to be unsold, like there is an agenda of items that are pushed on everyone.
Maria – Clawson, MI 8/24/2016
Staff today were very friendly.. Excellent customer service
Bridget – Birmingham, MI 8/23/2016
Your team is beyond friendly. The guys worked with speed and precision during my own oil change today. They got me in and out quickly but still gave fantastic service. Their energy and happy attitude was infectious.
Ian – Detroit, MI 8/18/2016
These guys are the best
Mallory – Royal Oak, MI 8/15/2016
Janet – Southfield, MI 8/5/2016
This location is the best! The mtg. Tony and his team run a vet efficient and friendly place. I never feel like they're trying to sell me stuff I don't need. 2 vet important things that me come back...primo customer service and they know what they are doing!
Dawnelle – Sterling Heights, MI 8/4/2016
I love these guys!
Joanne – Troy, MI 8/3/2016
The workers at this location take care of my car very well for me. They are always very nice even when it is 90+ degrees in the shop
Katherine – Royal Oak, MI 8/2/2016
I will have to bring my car back in tomorrow. My car has been leaking oil since I got it changed last Tuesday. My service engine light is coming on.
Elizabeth – Clawson, MI 8/2/2016
Stan – Royal Oak , MI 8/1/2016
Friendly technicians. Convenient location. Good value from email coupon.
Rachelle – Clawson, MI 8/1/2016
Sean – Clawson, MI 8/1/2016
thanks for everything.
Cindy – Clawson, MI 7/30/2016
Erin – Clawson, MI 7/29/2016
Very friendly and efficient. The store is feels welcoming and a great location.
Megan – Royal Oak, MI 7/29/2016
The manager Tony was very nice and explained everything he and his crew were going to be doing. Everyone I interacted with was incredibly professional and efficient, I was in and out in a very short amount of time. I will definitely be making this location my go to for oil changes.
Ashley – Clawson, MI 7/29/2016
Being a student I'm on a tight budget so it was EXTREMELY helpful that the services I needed done were presented in order of importance. Anthony was very friendly and professional. Not knowing a lot about automotive maintenance I appreciate how I don't feel I'm being taken advantage of when I come in. Thanks guys!
Caiti – Madison Hts, MI 7/27/2016
It was fast and easy.
Molly – Clawson, MI 7/27/2016
Fast and efficient service from Tony and Kyle.
Jan – Orchard Lake, MI 7/25/2016
Jeff and his crew were very friendly and efficient during my lunch hour visit. Very pleased with the service.
Corrie – Royal Oak, MI 7/23/2016
Anthony and Kyle were great. Honestly, I have been using Uncle Ed's for over twenty years and have always had the friendliest service ever. They recommend but are not pushy at all. Great customer service!!
Kayla – Macomb, MI 7/23/2016
Great service everytime! Always very informative and a great environment to get the job done.
Mark – Royal Oak, MI 7/21/2016
Jim – Troy, MI 7/16/2016
All three of the technicians were very nice and professional. I felt like they gave great customer service and knowledgeable.
Melissa – Royal Oak, MI 7/14/2016
Well educated staff was able to answer many questions.
Amy – Royal Oak, MI 7/11/2016
I chose the oil change for $45 and had a $20 coupon. I was not informed of all the extra charges after and it ended up being more than the initial $45. I was not very happy about that.
Tom – Madison Hts, MI 7/8/2016
NOne at this time
Aileen – Clawson, MI 7/7/2016
Anthony and Kyle were very friendly and professional. I was not intimidated at all dealing with them.
Steven – Clawson, MI 7/6/2016
Emily – Royal Oak, MI 7/5/2016
Friendly, fast and informative serivce regarding preventative maintenince that was past/overdue
David – Royal Oak, MI 6/30/2016
Crew was very fast! I think I was out of there in under 20 minutes, but felt they still did a very thorough job.
William – Livonia, MI 6/30/2016
Asked to have air in tires set to 34psi and while driving, got a warning light saying tires were over inflated. Tires were showing 39 to 40 psi. Now I have to stop off somewhere else to have addressed. This shop just doesn't seem to be able to get things done correctly. I have tired several times now to give this shop another shot, but they just keep failing. I guess i just need to go somewhere else.
Avrum – Oak Park, MI 6/24/2016
tony and his entire team were professional, personable, effificient, knowledgeable and exactly as UI have become accustomed to anticipate at an Uncle Ed's location!!!
i can't say enough nice things about my exp;erience at this location!!
Ashley – Brownstown, MI 6/24/2016
Bernie – Clawson, MI 6/18/2016
I'm not understanding the savings from prepaying online. I purchased the full synthetic oil change and received a couple of discounts. I understand that one extra quart of oil was added but an additional $10 for an oil filter which costs $5.99 at the auto parts store, isn't an oil filter included in an oil change? and even if my filter cost more than other cars it's is only about $2.00 more.
I guess it's time for me to return to doing my own oil changes.
Courtney – Ferndale, MI 6/18/2016
I like that they have my records available. They tell me what I need done but don't pressure me if I can't afford it.
Jeremy – Royal Oak, MI 6/17/2016
Ronald – White Lake, MI 6/17/2016
Great place to come for an oil change
Cruce – Clawson, MI 6/17/2016
Marta – Royal Oak, MI 6/13/2016
Attention to detail, professionalism, and warm but not smarmy personalities will make me a loyal customer. Mike and Mark were great!!
Daniel – Royal Oak, MI 6/11/2016
They Messed up the air filter bolts told me they couldn't get them out both had stripped out told me they were rusted in place. And it was not there problem it was my problem.
The air filter was checked by this location last time with no issue Now this time they could not do anything and bolt was stripped out
Brandon – Royal Oak, MI 6/4/2016
Gary – Warren, MI 6/3/2016
Great customer service, quality work.
Jennifer – Clawson, MI 5/25/2016
Denise – Troy, MI 5/17/2016
Very great service
Wyatt – Clawson, MI 5/13/2016
It went great
William – Livonia, MI 5/9/2016
Service was great
Ziva – Clawson, MI 5/9/2016
Great job guys! Staff is always helpful and friendly:)
Ian – Detroit, MI 5/6/2016
Nope it was excellent
Kendra – Southfield, MI 5/3/2016
Mark C and Anthony S were both kind, professional and friendly.
Tyrell – Eastpointe, MI 4/28/2016
The guys were great and very friendly
Matt – Royal Oak, MI 4/28/2016
The staff was very helpful by telling routine maintenance that my vehicle needed and they didn't pressure me into getting a service I didn't want.
Dianne – Troy, MI 4/21/2016
Entire staff at the Clawson, MI location were very professional, knowledgeable and a pleasure to work with - I am a repeat customer and appreciate the friendly staff you have at this location.
Jenny – Royal Oak, MI 4/16/2016
Anthony and Mark were professional and friendly. I had extremely good service today. I always recommend this location to everyone I know.
Matt – Clawson, MI 4/16/2016
Technicians were lacking some knowledge. For instance, I purchased my services online at Uncle Ed's website. The technician was wrote confused by this. Also, with the Radiator service I purchased, the tech asked me to run the defrost inside my vehicle for several minutes, but didn't know what, if any, temperature I should set it to.
Ray – Clawson, MI 4/16/2016
Very good and fast service
Jamie – Roseville, MI 4/14/2016
Ryan c helped me alot and gave me alot of tips and info about my vehicle I was supper satisfied
Christine – Big Rapids, MI 4/14/2016
Next level shit right here
Stephanie – Royal Oak, MI 4/9/2016
Marta – Royal Oak, MI 4/8/2016
The team was excellent, as usual. Mike B, Mark C, and Michael M were professional, friendly, informative, and courteous. The Uncle Ed's business model of efficiency and customer service is what has made me a loyal customer.
Jane – Royal Oak, MI 4/2/2016
Fast, efficient & friendly!
Tom – Royal Oak, MI 4/2/2016
Keeping my records on file.
Invisible – San Diego, MI 3/30/2016
Joe – Livonia, MI 3/29/2016
Great service and fast
Marjorie – W Bloomfield, MI 3/23/2016
You guys at eds are so nice and pros at what they do. Tony the manager helped explain everything in great detail thank you.
Nicole – Royal Oak, MI 3/19/2016
Was so excited they were open at 5 on a Saturday
Ben – Royal Oak, MI 3/19/2016
Friendly & quick service.
Kenneth – Royal Oak, MI 3/16/2016
I can tell that Uncle Ed's prides itself on providing exceptional customer service, as well as well qualified service techs. I have no reservations about referring friends and family to Uncle Ed's!
Dawnelle – Royal Oak, MI 3/16/2016
This visit was excellent friendly and fast. Anthony S. the Manager and Michael M. was very pleasant and helpful.
Love this place......
Anna – Birmingham, MI 3/8/2016
The manager and his emoloyee were great! Efficient , trustworthy and had terrific attitudes!
P-V – Troy, MI 3/8/2016
keep up the good work
Marquetta – Bloomfld Hls, MI 3/6/2016
they have great service and cheap
Stephanie – Royal Oak, MI 3/5/2016
Tony and rest of staff were great
Marty – Royal Oak, MI 3/4/2016
no further comments
Alexandra – Royal Oak, MI 3/4/2016
No recommendations-service was great.
Carlos – Troy, MI 3/3/2016
The best serve
Joe – Troy, MI 3/2/2016
When I was in for my last oil change there was a $10.00 rebate on the synthetic oil I used. It was not deducted off my bill and I didn't even notice it. About three weeks later I received a $10.00 check and an explanation of what it was for. For me that shows that this store is awesome. It is not something I would have caught. Thank you very much!
Angela – Warren, MI 2/27/2016
Matt – Clawson, MI 2/27/2016
Sarah – Royal Oak, MI 2/17/2016
Mike and Jacob were fantastic! They were extremely friendly and very trustworthy. You could tell they take great pride in what they do. I will definetly come back here knowing that I'll be in the right hands.
Bill – Royal Oak, MI 2/16/2016
Great team of guys
Norita – Troy, MI 2/12/2016
Laura – Oxford, MI 2/9/2016
Wilber – Madison Hts, MI 2/9/2016
very good service
Bonnie – Royal Oak, MI 2/4/2016
They left many streaks on the windshield when it was cleaned
Samantha – Warren, MI 1/20/2016
I am very dissatisfied with my service. I decided to go to your shop because it said "10 minute oil change" on the sign. I arrived at 12:01 and did not leave the shop until after 12:45pm. While I was there only two other cars were there as well. I feel as if the employees there were trying to up sell me and make me purchase things. I will not recommend your business to any friends or family.
Mallory – Royal Oak, MI 1/18/2016
Everyone is very friendly!
Susan – Birmingham, MI 1/15/2016
I've been coming to this store for over 20 years. While the faces change, the service is always impeccable. The technicians are very patient explaining the different service needs, and helping me to weigh out what's imperative and what could wait until the next service visit. And they NEVER laugh when I accidentally turn on my windshield wipers instead of my high beams during the safety check! Great guys!
Ericca – Pigeon, MI 1/15/2016
I don't like that I'm constantly being sold things.
Thomas – Bloomfld Hls, MI 1/13/2016
This is the second time I have had a negative experience with an Uncle Ed's location. I don't want or need any more discount coupons, free oil changes, etc to compensate for this particular bad performance episode...you just need to fix the problem, which now with the second UE location that I have had a negative experience with, I think it is a chronic pattern rather than remote incidents.
You need to fix it for your future and for other current and potentially new customers and not for me, because I have now experienced enough dissatisfaction to have made a decision to never...ever...visit another UE location and you have too many competitors who have served me better. You fool me once, you're smart, you fool me twice, I'm stupid...I will try and rectify my stupidity and poor judgment by going elsewhere in the future.
James – Macomb, MI 1/12/2016
I've used Uncle Ed's for years but this is the first time at this location. This was a very different experience than I am used to. To be honest, this is the worst experience I have had at Uncle Ed's. Waited over 10 minutes before any work began on my car. Technician struggled with my headlight enclosure to the point that I asked him to stop both because I was concerned about the amount of time it was taking and I was concerned that he was going to damage my car or crack the headlight enclosure. After quite some time struggling with my wiper blades the technician said that the wipers they have won't work on my car. The staff left the garage door open after the previous vehicle exited. It's 9 degrees outside and the door was open for about 20 minutes. It was absolutely freezing in my car while waiting for the work to complete. Overall I was in the shop for well over 30 minutes for what turned out to be just an oil change. Upon leaving, I checked my tire pressure on each tire. They are all supposed to be 32 lbs. The tire pressures after leaving were 27, 31, 33, and 31. I'm absolutely astounded at this experience today.
William – Royal Oak, MI 1/7/2016
Two young guys doing the work were very nice and professional.
Emily – Clawson, MI 1/6/2016
People there were extremely friendly and informative. Took almost 45 minutes for my oil change though. They stated it was because they had to remove a skid plate, but I don't understand how that took 35 extra minutes. But what most bothered me is the fact that a 4.5 quart oil change with normal oil cost $50.00. That is just absolutely ridiculous. I will not return because of this.
Julie – Clawson, MI 12/30/2015
none at this time
Scott – Howell, MI 12/30/2015
Brandon – Royal Oak, MI 12/29/2015
Everything was great
Rebekah – Royal Oak, MI 12/24/2015
They slways do s great job!
Neil – Birmingham, MI 12/22/2015
Fast friendly service as always!
Darrell – Royal Oak, MI 12/21/2015
I downloaded coupons from your website but they would not print on my printer and I do not have a cellphone to show the downloaded coupons. When I told the manager I could not print the coupons he told me their was nothing he could do. This tells me he is more concerned about his bottom line and a one time purchase than he is in pleasing a customer and having a return customer. As of today I am dismayed and I have no plans of coming back anytime soon. There is a Pennzoil shop down the block where I may take my bussiness and see if l get better service.
Na – Clawson, MI 12/15/2015
Andrew was driving behind me and saw that my tail light was out. He got my attention and told me that he could fix it for me at his shop where he worked. He told me to follow him and I did and he repaired the tail light for me. He really went above and beyond to help me.
Jose – Southfield, MI 12/13/2015
I believe the gentleman the serviced me today was named Jeff. Outstanding job!! Very professional and friendly. No pressure...the best experience I have ever had getting my oil changed. I had actually gone to Valvoline but it was closed. I turned out the driveway and saw Uncle Ed's and I am so glad I did!!!!
Danny – Royal Oak, MI 12/12/2015
Todd – Royal Oak, MI 12/8/2015
always what I expect
Stephanie – Royal Oak, MI 12/5/2015
took approx 45-50min for oil change
Jennifer – Berkley, MI 12/1/2015
Christopher – Clawson, MI 11/27/2015
Great team every time I'm in. Friendly effective & efficient service. Appreciate everything guys, thank u!
Taylor – Royal Oak, MI 11/22/2015
I was there about 30 mins. I had to keep reminding them to check all of my tires (had low pressure light on) because one guy started then got pulled to another vehicle. All 3 bays were full. They were distracted, not giving my car full attention. Couldn't get my online code to go through (I paid online in advance for the discount. I'm hoping they didn't leave a rag or anything in my car! Usually a manager comes through and checks over the work - that didn't happen.
Mike – Royal Oak, MI 11/21/2015
Everything went well.
Janet – Rochester Hls, MI 11/13/2015
none at all
Ariana – Sterling Heights, MI 11/9/2015
The technicians at this location were extremely helpful and kind. Felt very trustworthy. I appreciated their help guiding me through my experience. They made sure I knew what they were doing. I trusted their judgement on what I needed to make my car run smoothly. I received multiple services today, and I trust that Ryan and his team did a wonderful job.
Kathy – Troy, MI 11/8/2015
I always enjoy my visits.
Michael – Royal Oak, MI 11/7/2015
Consistently good service. I've been going to the same location for years and have never been disappointed. Last visit was no exception. Thanks.
Janet – Rochester Hls, MI 11/6/2015
none at all
Stephen – Grosse Pointe, MI 11/3/2015
none at this time
Kendra – Royal Oak, MI 11/2/2015
Everything was provided except the windshield wash, which is no big deal. Everyone was super friendly and helpful!
Cayla – Harrison Twp, MI 11/2/2015
Great staff, super helpful, very nice, and most importantly my car felt great after services
Marty – Royal Oak, MI 10/24/2015
No additional feedback - all is well.
Kevin – Royal Oak, MI 10/17/2015
David – Clawson, MI 10/15/2015
Excellent employees. Only place I go.
William – Livonia, MI 10/15/2015
So I keep giving you guys another chance and was back in today to get an oil change and sat in line longer than I thought I should before being pulled inside. Only one car inside building. Once inside I sat some more while the manager and what look like a trainee were working on the car that was ahead of me. In total I believe I was in the oil change stall for 45 minutes before leaving, this seems totally unacceptable and I'm not at all happy with today's visit. More people should have been working instead of a manager and a trainee.
Arron – Clawson, MI 10/14/2015
John R. was courteous and professional.
Anthony – Birmingham, MI 10/12/2015
Jeff the manager was great!!!
Kirsti – Royal Oak, MI 10/6/2015
Great service and friendly, respectful staff
David – Royal Oak, MI 10/4/2015
Great service as usual.
John – Beverly Hills, MI 10/3/2015
I like the Uncle Ed's location in Clawson MI, because they don't try to sell me things I don't need, They alert me to things that need to be done, and are not pushy if I don't decide to do the things they suggest.
Darlene – Royal Oak, MI 10/2/2015
The sales end of it gets a little annoying
Lori – Clawson, MI 9/29/2015
Very friendly staff. Explained everything in detail.
Ryan – Bloomfld Hls, MI 9/23/2015
Love this place, always confident in service provided
Davo – Troy, MI 9/23/2015
The email discounts are nice but the service is equally important. If your crew were a bunch of idiots I wouldn't come back. Thankfully, they've always been kind, helpful and get the job done fast.
Bradford – Ferndale, MI 9/11/2015
Marta – Royal Oak, MI 9/11/2015
Jeff, Ryan, and Owen did a fine job explaining what my car needed and addressing what was required to maintain my vehicle. Professionalism, pleasant demeanor, and teamwork are the reasons I return for car maintenance. Excellent way to do business.
Kellie – Royal Oak, MI 9/9/2015
Dylan, Owen and Chris were all very helpful and informative.
Richard – White Lake, MI 9/9/2015
these guys were all very professional
Ashley – Royal Oak, MI 9/8/2015
I've been coming to the Uncle Ed's in Clawson for almost 3 years. The service is always fast and friendly and I never leave dissatisfied. Today I was helped by Ryan, Owen, and Austin- they were knowledgable, answered my questions, and did an overall excellent job!
Bill – Oak Park, MI 9/4/2015
no problems to report . great work
Ashley – Bloomfld Hls, MI 9/3/2015
I've been a loyal Uncle Ed's customer for a few years now. You guys continue to have the friendliest staff and great service, but your staff is what keeps me coming back to Uncle Ed's.
Last time (in March) I was in, I was sad that the old manager was gone because he had been there for quite a while. This was only the 2nd time I've met the new manager, but he really won me over yesterday. With no disrespect to the last guy, the new manager seems more competent and he seems to treat the staff well (less of a negative approach, more of a helpful/teaching attitude). He seems to care about the business and running the shop right, as portrayed by him teaching the guys the correct way to do things (instead of chastising them for doing something incorrectly).
Kevin – Clawson, MI 9/3/2015
Awesome manager. He's on point with everything, very friendly, great salesman!
Chris – Royal Oak, MI 9/3/2015
Steven R & staff were very knowledgeable and fast. I will be getting my oil change there from now on because they seem very trustworthy compared to all of the other oil change places I've been to.
Taneisha – Royal Oak, MI 9/3/2015
Guys were great here. Full of energy and entertaining while waiting to be served
Kent – Sterling Heights, MI 8/31/2015
Got oil change a little early due to an oil filter that kept leaking oil. Had it re-tightened at the Deq and 16 mile road location but after a few days it would start leaking again so I decided to get a new filter with the oil change. The guys did a good job and I no longer notice the oil on the driveway.
Kevin – Royal Oak, MI 8/31/2015
Ryan was very professional once again and answered all my questions.
Christopher – Clawson, MI 8/22/2015
Effective & efficient service
Staff genuinely cares about customer & the job they do
Thank you guys for everything!
Ken – Clawson, MI 8/22/2015
John – Birmingham, MI 8/22/2015
Maxwell – Royal Oak, MI 8/22/2015
Fantastic group of guys. Knowledgeable, friendly, and professional.
Matthew – Clawson, MI 8/22/2015
Steve is the absolute best. Friendly, fast, excellent service.
Brian – Roch Hills, MI 8/20/2015
Very helpful - a bit pricey, but the service is that good
Erin – Clawson, MI 8/18/2015
Very friendly and made me feel comfortable.
Lindsay – Clawson, MI 8/12/2015
I was there for over an hour, the longest I've ever been at an oil change place but the manager was very apologetic and nice. The two men I worked with were so friendly I'll be back for my next oil change!
Katie – Clawson, MI 8/11/2015
Jamie – Troy, MI 8/10/2015
Very helpful and friendly service
Christel – Berkley, MI 8/8/2015
They were extremely friendly and I loved that the answers all my 5 year old questions.
Thomas – Clawson, MI 8/6/2015
Had oil changed at lunch time, only one person was there, another person arrived about 10 minutes later with pizza in hand. You should staff for lunch time as some people will chose to have there oil changed during there lunch.
Alice – Troy, MI 8/1/2015
Ryan was absolutely informative and very nice to me, I would go back just because of Ryan. He knows his job well.
Lutricia – Royal Oak, MI 7/31/2015
None comes to mind
Heather – Clawson, MI 7/29/2015
While the staff started out pleasant they soon because rude and dismissive when I started to deny the extra services they were offerering to provide. I also came in to have a tail light fixed where the reps assured me the light was on shortly after returning home I had another driver tell me again my light was out
Brianna – Tallahassee, MI 7/29/2015
I cam into Uncle Ed's for an oil change. Mechanics were super friendly, provided great customer service, and got me out in a timely manner. I would ddefinitely return to Uncle Ed's for my next oil change!
Stephanie – Clawson, MI 7/28/2015
The guys that work at this shop are always polite, friendly and professional
Diane – Clarkston, MI 7/26/2015
Ryan and Steven were very cordial and very
Professional. They made my visit to Uncle Ed's
oil Shoppe, worthwhile. I would return again
When passing through Clawson.
Danielle – Royal Oak, MI 7/25/2015
Robert – Royal Oak, MI 7/24/2015
Tech could not access upper ball joints. Not techs fault.
Needed flexible nozzle.
David – Royal Oak, MI 7/23/2015
Always very satisfied with the service and discounts at Uncle Ed's.
Jason – Oak Park, MI 7/23/2015
Steven and Lawrence were great!very friendly and expiedient.I actually look forward to my next oil change.. You've got a customer for life now!! Thank you!
William – Livonia, MI 7/16/2015
My only concern is the wiper blades you sell don't seem to hold up that long. I already had them swapped out once and this last time I said they were not working to good again, but they were not swapped out again for me. I feel this wipers should be lasting longer.
Abby – Ferndale, MI 7/10/2015
Ryan P.T was especially helpful.
David – Royal Oak, MI 7/7/2015
Very satisfied with work done
Kristen – Royal Oak, MI 7/7/2015
Always great service at this location! Price is getting a little high compared to other places. Even with the coupon it was more than what I would have paid at a few other locations. I love this location & service, buy unless I have a good coupon I can't afford to keep coming here.
Jenna – Troy, MI 7/2/2015
Being in the customer service business myself, I know the importance of timeliness, professionalism, and going above and beyond for the customer. In the past, at other Uncle Ed's locations I was pleased with my service. However, this visit I I was very disappointed with my service. My ten minute oil change turned into a 2 hour visit. While filling my tires up with air, one of the service technicians broke the stem of my tire. It took two hours for three men to figure out how to put my spare tire on for me. After all that, there was no discount offered or coverage for my tire. When I voiced my concerns, I felt spoken to in a condescending and unprofessional manner, and after a very long and expensive trip only a $3 discount was offered. I was told I would be contacted by the district service manager and never was.
Jayne – Royal Oak, MI 7/1/2015
All of the guys at the shop are ALWAYS friendly, not to mention funny!! They offer additional services, but are not pushy. I know that when I go to this location, I will receive excellent service! Thank you Ryan, Steven and John!!!
Davo – Troy, MI 6/30/2015
Thanks for the fast and friendly service.
Alex – Clawson, MI 6/28/2015
I have nothing to add.
Luke – Royal Oak, MI 6/27/2015
Ryan and Andrew were both very polite and prompt with the service today. Highly recommend them!
Amanda – Ortonville, MI 6/26/2015
I'm loyal to Uncle Ed's but my "10 minute oil change" took an hour. I wish I was exaggerating. I had my two small kids in the car and I was first in line to get in after the current customers so I wasn't prepared for such a long appointment. The staff was apologetic and friendly, but if this was my first ever trip to Ed's, I would not be returning.
Andrea – Clawson, MI 6/26/2015
Such a great store. Everyone is so wonderful!
Nicole – Clawson, MI 6/26/2015
Ryan and Steven were personable and approachable. Excellent to the business that is ran here. They were friendly and professional and I will be coming back because of these two assets you have on this staff
Justin – Cleveland, MI 6/24/2015
Great service. Explained everything they were doing and how it would help.
Steph – Clawson, MI 6/23/2015
This is the only location I go to. Even when they have cars lined up out back, someone comes out to greet me and find out what I need. One day it was just an air ressure check, so he offered me the option of pullung around front to get that done but I told him I would wait.
Lauren – Madison Hts, MI 6/23/2015
I had a fantastic experience. Everyone was very nice!
Marta – Royal Oak, MI 6/17/2015
The gentlemen were polite, knowledgeable, and efficient. This is everything I hope for in a business but not so common.
Stephen – Arlington, MI 6/12/2015
"Bring your own oil and filter" for a good $25 less than a dealer on my Passat, which uses $ynthetic. Would use these guys again for sure! Come to Arlington, VA soon please!!
Diane – Southfield, MI 6/12/2015
I have been coming for years and everyone is friendly and helpful
Sean – Clawson, MI 6/12/2015
Taylor – Royal Oak, MI 6/8/2015
Very great service
Colten – Royal Oak, MI 6/8/2015
really good service! I wish they could do a tire rotation. Also i thought it was slightly over priced.
Bridget – Birmingham, MI 6/4/2015
Steven was great, ran the store like a well run military base, professional and efficient
Zachary – Royal Oak, MI 6/4/2015
My visit started out very well.
Austin performed the safety check.
Nicolas was very knowledgeable regarding the products, informed me of recommended services, and was not pushy regarding extra available services.
The only issue I had was while having my vehicle serviced, the attendant accidentally removed my transmission filter instead of my oil filter. While I understand this can happen with my vehicle, I was rather irritated that I was not informed of this mistake in a timely matter. It wasn't until after the oil was changed and the transmission was refilled with fluid that I was informed of this error.
While I appreciate the manager's attitude and apologies regarding the incident, it makes me very hesitant to return for future service.
Tina – Detroit, MI 6/4/2015
Heather – Royal Oak, MI 6/1/2015
Great customer service.
Henry – Clawson, MI 5/30/2015
1114 All Good
David – Clawson, MI 5/29/2015
Great service! Thank you.
Katherine – Royal Oak, MI 5/28/2015
I am always happy with my service at this particular Uncle Ed's.
Claudia – Royal Oak, MI 5/27/2015
I normally get my oil changed at the dealership, where the price is much lower. I came in today for the convenience, as the dealership was not open late. The service was good, but the up-selling is not appreciated.
Catherine – Sterling Hts, MI 5/26/2015
I used to go to the uncle ed on 16 mile and Ryan however I found dead the service ice there slow and the workers rude and aggressively trying to sell extra services. This location was friendly and fast as understood when I declined a service. I really enjoyed this center much better
Shalimar – Hazel Park, MI 5/26/2015
Very happy I will always come here foe now on excellent service thank you to everyone.God bless and have a wonderful day.
Chris – Royal Oak, MI 5/26/2015
Melissa – Royal Oak, MI 5/21/2015
Courtney – St Clr Shores, MI 5/19/2015
Your staff is very passionate and dedicated to exceptional customer service! Steve is the perfect manager. I was extremely please with my experience!
Patrick – Clawson, MI 5/18/2015
Clean inside windshield
Rick – Clawson, MI 5/18/2015
Susan – Royal Oak, MI 5/16/2015
Crew was great! Steve the mgr is professional! Awesome guy
Christine – Royal Oak, MI 5/15/2015
Very professional and courteous. Love this place.
Michelle – Clawson, MI 5/13/2015
Glenda – Royal Oak, MI 5/11/2015
The service is always excellent everytime I go and they don't pressure me as much as most car service places do!
Sherene – Troy, MI 5/10/2015
Robert – Royal Oak, MI 5/9/2015
Steve is just great. He is always so helpful and really makes a simple oil change much more enjoyable.
Joe – Troy, MI 5/8/2015
THEY WERE FINE
Brent – Clawson, MI 5/8/2015
14 and crooks location is the best. Recommended to my stepdad who normally changes his own. Service is so fast and friendly he even comes here now.
Deborah – Royal Oak, MI 5/6/2015
Kevin – Royal Oak, MI 5/4/2015
Well oiled TEAM. Ran like a fast, efficient, military operation. A lot of "extras" were offered. However the team never pushed me for a sale, and happily accepted all my "no thank you"s. Overall a VERY satisfying experience.
David – Troy, MI 5/4/2015
Did not clean my windshield and thought its was not as good or close to as good as service in the past also never filled my wiper fluid, also forgot to get my signature for the credit card
Julie – Clawson, MI 5/2/2015
the staff was extremely friendly. I would go back there just because of them.
Dale – W Bloomfield, MI 5/1/2015
Steve the manager and his entire staff were excellent. I have had issues with my dealership and decided to go to Uncle Ed's and I don't think I will go back to my dealership again. Great work. Great staff. Outstanding experience. Keep it up.
Mike – Ferndale, MI 5/1/2015
All good ! Thank you !
Hadley – Royal Oak, MI 4/30/2015
I love the team at Uncle Ed's. I don't know much about cars and they do their best to give me all the information so that I can make educated decisions. They're pleasant service makes the entire experience of an oil change, which is frankly not generally fun, a very enjoyable experience.
Aaron – New Baltimore, MI 4/27/2015
Service was fast and friendly!
Carla – Dearborn, MI 4/17/2015
The service technicians and manager are good and enthusiastic. I felt they are committed to satisfying the customer. However, your pricing is much higher than other oil change providers, and based on price alone, I may not be back. I would have to be given discounts to return.
Mary – Troy, MI 4/15/2015
very helpful, patient and informative
Toby – Clawson, MI 4/10/2015
Always friendly and helpful, guys.
Kathleen – Detroit, MI 4/10/2015
Friendly, professional and quality service. Thank you!
Rosalinda – Royal Oak, MI 4/10/2015
Steven R was the manager on duty and he was very helpful and kind.
William – Livonia, MI 4/1/2015
This service was done quickly and without any issues. Everything was double and triple checked. I was very happy with the service.
Maxwell – Royal Oak, MI 3/28/2015
Steve was great - extremely friendly and professional. Steve used my car as a training for a few of the technicians as my car has an unusual air filter compartment. He was patient and thorough with his employees.
Ashley – Bloomfld Hls, MI 3/27/2015
Everything was great, as usual!
Herlinda – Clawson, MI 3/26/2015
The manager John welcomed me as a new customer. I recently moved and found this shop closer than my former one. He thanked me for coming to this new shop. All the staff were friendly, welcoming and efficient.
Albert – Royal Oak, MI 3/26/2015
Very professional service with an atmosphere of demonstrated teamwork.
Davo – Troy, MI 3/26/2015
Nice guys and knew right away how to reset the "needs oil" message on the van's display. Thank you!
Aaron – Troy, MI 3/23/2015
They did a good job.
Dana – Royal Oak, MI 3/21/2015
Prices seemed higher than my usual oil change shop.
Jason – Clawson, MI 3/19/2015
I brought two vehicles in for device and would have benefitted from being charged one time not separately but they would not do it this way. All that did was screw me out of money could've used better coupons and saved more money. Please fix this or I'll be forced to take my business elsewhere. Thank you and feel free to contact me anytime
James – Troy, MI 3/18/2015
Very friendly and knowledgeable staff. Spoke with manager on duty directly and was very satisfied with his level of knowledge and communication skills.
Dorothy – Royal Oak, MI 3/17/2015
The PVC valve they put on cracked . I went to my mechanic today 2 days
Later because my case was jerking around and wanted to stall.
I am disappointed and will not be back
Felix – Newaygo, MI 3/17/2015
Great job, I'll be coming back
Michael – Royal Oak, MI 3/16/2015
A very pleasant experience at this store. Steven R, Manager very personable, knowledgeable and fun! Made the time go quickly and provided "class" customer service. Please give Steven an "atta boy" or gold star of some sort. Steven is a great asset for Uncle Ed's.
Michael R. McClure
Megan – Clawson, MI 3/14/2015
Very well run store. Knowledgeable staff.
Michael – Macomb, MI 3/13/2015
All around great job
Hope – Clawson, MI 3/13/2015
Very good service
Catherine – Royal Oak, MI 3/12/2015
One of the best services I've had!
Jeffrey – Birmingham, MI 3/11/2015
Phenomenal customer service! Great team at this site, hardworking, helpful, intelligent, no reason to ever go elsewhere!
Doug – Royal Oak, MI 3/10/2015
They were all pretty awesome guys nice and fast A+++++
Adrienne – Clawson, MI 3/2/2015
Everyone was awesome!
Brian – Commerce Twp, MI 2/28/2015
Excellent service! Very helpful :-)
Kelly – Sterling Hts, MI 2/23/2015
Getting an oil change is one of my least favorite things to do, but the staff at Uncle Ed's were knowledgeable, helpful, and very kind. They explained every process and made me a new loyal customer.
Keith – Royal Oak, MI 2/22/2015
I was given a receipt with coupons at the bottom that looked encouraging to me but ,when I got home I saw they were expired. nice
kristian – Royal Oak, MI 2/14/2015
The entire team was great and extremely helpful and knowledgeable. Had a great experience!!
Don – Royal Oak, MI 2/13/2015
Laura – Clawson, MI 2/9/2015
Both of these guys that were working when I arrived, David and Andrew, were AMAZING! Andrew deserves a raise! I had good service the last time I visited, but this evening...the service was SPECTACULAR. Nice, polite, quick, friendly and FUN (singing along a bit to the radio!)
Seriously, don't let these guys go...bump their pay...they deserve it. GREAT customer service!
Christine – Grosse Pointe, MI 2/8/2015
Dominic was very helpful
CHRISTINE – CLAWSON, MI 2/6/2015
Peter – Oakland Twp, MI 2/6/2015
They were good.
Phyllis – Royal Oak, MI 1/31/2015
Great job. Very satisfied. Very courteous for a bunch of young guys. Thanks for the good service.
Mark – Troy, MI 1/31/2015
They were very busy...but the oil change should have been completed more efficiently Steven and David did a good job. The new guy Matt definitely needed some assistance which slowed the process down as all bays were busy and there was other cars waiting. They did not review he lights and the wipers... I had replaced lights at Uncle Ed's in the past 6-9 months (wipers a year ago), so I was ok with that and reminded Steven. The air pressure was initially listed at 30 lbs. Correct pressure should have been 33 lbs. I informed Matt that was incorrect. David had to double check to 33 lbs. I have had great experiences in the past. This one was definitely a disappointment.
Michael – Detroit, MI 1/19/2015
Great job guys, thanks so much.
Brandon – Detroit, MI 1/17/2015
They were respectful and great.
Jason – Waterford, MI 1/17/2015
Chris – Royal Oak, MI 1/5/2015
Dave was great. He even stayed past close to take care of my car. Definitely would recommend this store to anyone.
Jusin – Oak Park, MI 1/3/2015
Very good service, very friendly, will recommend to anyone I onow